Name: Homewood Suites by Hilton Houston Near the Galleri
Address: 2950 Sage Road, Houston, 77056, US

8/10

Excellent

27 Jul 2026

Devonya

My stay was great. The room was clean and linens were pristine. The foldout couch was a little wonky but I didnt use it so it didnt matter. The elevators were going through a midlife crisis, it seemed like. One worked well, the other decided it didnt want to open on certain floors unless you pushed the button to open the doors when it would stop. Neither elevator had a working light but thats ok ... They put a motion light in there so youre not traveling to your room in the dark! Great location. I would stay here again. YOU ARE CHARGED $25 PER DAY TO PARK IF YOU BROUGHT A CAR.

10/10

Exceptional

20 Jul 2026

Samson

It is an excellent service. Love the breakfast and the parking

Family_with_children

8/10

Excellent

20 Jul 2026

Reminisce

You have to pay for parking. There isn't anywhere to park for free.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Mario Alberto

Great service

Family_with_children

10/10

Exceptional

19 Jul 2026

Lourdes

The swimming pool was closed, the bathtub has a water leak, the lights in the

2/10

Poor

19 Jul 2026

Todd

Will never book again

Family_with_children

2/10

Poor

18 Jul 2026

Annie Grace Kuk May

Booke the room for my parents and they saw cockroaches walking on the desk.
I sent a message to them to see if I can send my parents to another hotel and asked if they would refund. And I recd zero response.

Family

4/10

Poor

14 Jul 2026

Jessica

The staff was very pleasant and the breakfast was good, that is why I give this Hotel a 2 star, if not it would be lower. We stayed one week, when we got to the hotel, only one elevator was working and without light, the next day both elevators worked but with no lights. There was an awful odor in the hallway to our room (someone or some pet peed outside in the hall) and we told the front desk various times and was cleaned the last day we were there. We called the front desk twice for towels and pillows and had to go down to get them because they never arrived. It’s more a problem of maintenance and house keeping. We only got one day of house keeping in the whole week we were there. If you plan on sleeping on the sofa bed know it is not comfortable.

Family

10/10

Exceptional

13 Jul 2026

David

Everything was good, just need the lights in the elevator fixed. Other than thar, staff was attentive and friendly.

Family_with_children

10/10

Exceptional

08 Jul 2026

vijian

Rooms were very clean. And the breakfast was fresh and ample

Family_with_children

8/10

Excellent

05 Jul 2026

Amer

No cold water,

Family_with_children

8/10

Excellent

04 Jul 2026

Blair

During our stay our room was affected by a water pipe that busted in a higher floor level. While it was very frustrating to have to move rooms, Veronica was a tremendous help and supportive. She single handed masterminded strategy to make sure my group could still get ready/shower in preparation for our birthday plans despite the water being turned off. I know the situation was extremely stressful but she handful everyone with care anf grace and I'm beyond thankful for her. She needs to get a raise!!

Their was also an issue with elevator lights not working and one being out of service. Other than that breakfast and cocktail hour were cool. Room were okay, but I think could have smelled better.

Family

2/10

Poor

29 Jun 2026

Robert

Place need updating
Elevator didn't work and the one that dud had no lights on
Air in my room didn't work
Halls smell of wet pet urine

Friends_and_family Friends

6/10

Pleasant

26 Jun 2026

Nkem

The hotel is a bit dated and needs some modernisation. As a Hilton Hotel, it should match the expectation of a high quality facility with modern amenities.

The staff need to be more responsive when guests have complaints. Although my issues were ultimately resolved, the attention and responsiveness needs to be improved. I was almost exasperated with the slow response.

Friends

2/10

Poor

26 Jun 2026

Black

recently stayed at a Homewood Suites in a two-bedroom suite and was extremely disappointed with the overall condition of the hotel. The rooms were outdated and showed significant wear and tear. Furniture was peeling, cabinets and trim were damaged, the couch was flat and uncomfortable, the beds were hard and difficult to sleep on, and the carpet had an unpleasant odor. Based on the photos, it’s clear that many areas are overdue for renovation.
The biggest frustration was an emergency water shutdown that lasted for hours throughout the morning and into the afternoon. Unfortunately, this caused me to be late for an important morning meeting.
Another issue was the elevator situation. With 15 floors and only one elevator operating, getting up and down the building felt like waiting for a Metro bus during rush hour.
That said, there were a few bright spots. The front desk staff were excellent—friendly, professional, welcoming, and always willing to help. They consistently greeted guests and provided great customer service. I also appreciated the security measures; requiring a room key for building access 24/7 made me feel safe as an out-of-town guest.
The location was another positive. It was conveniently located near many tourist attractions, restaurants, and other points of interest.
Overall, while the customer service, security, and location were top-notch, the condition of the hotel and the maintenance issues made for a disappointing stay. I would not choose to stay here again

Family_with_children

10/10

Exceptional

23 Jun 2026

kric

i had a great time there

8/10

Excellent

23 Jun 2026

lena

Hotel is located in very convenient distance to everywhere in galleria area. Hotel not modern but well maintained. Room was king two bedroom suite that was big and very clean. All bedrooms has tv and own bathroom. Live by room connected to the kitchen with refrigerator sink china and so on. Suits was very convenient to us thanks.

Family

2/10

Poor

19 Jun 2026

Indrajeet

I didn't enjoy my stay here. Not worth the money. There are better options nearby. I had booked a suite; however, the bathroom fittings were dated. Room was big, air-conditioning was nice, but check in experience was HORRIBLE. Their card machine was not working and the woman at the front desk (name starting with a 'K' ...something like Keyeisha or some such name) kept saying that there's a problem with my card and she can't take a security deposit. I called up my bank and they confirmed there was no problem with the card. This person at the fron desk arrogantly told me I can't get the room keys because they aren't able to take a security deposit. This despite me having paid for my stay IN FULL in advance. What audacity! 3rd class service. Even their breakfast was what you'd find in a motel. The staff was rude and didn't seem interested at all. The only advantage is the short distance to the Galleria mall, but honestly there are many other options nearby worth exploring. One of the worst check in experiences I ever had. There is another Homewood Suites I stayed at in Memorial City, and it was so much nicer. But this one in Galleria should just close down or change its staff immediately.

Self

6/10

Pleasant

19 Jun 2026

Bernardo

Starting with the traffic signs at the hotels entrance you will find the hotel needs maintenance. The carpet smells, etc. the staff is nice and friendly.

Partner

6/10

Pleasant

19 Jun 2026

Erica

The hotel was clean and the staff were very friendly and helpful, the breakfast was decent but there were too many issues we had to deal with. First the air conditioning in our room wasn’t working and the staff had to send someone to our room to fix it, the hot water did not work and one morning all together there was no water at all for several hours due to a pipe bursting and to top it off, at 2 or 3 am the alarm system goes off in our room telling us to “evacuate “ for security reasons. We jumped up to later find out the alarm system was glitching. Oh and I forgot, my husband went to gym and all the treadmills had notes on them saying every one of them were out of order. The hotel could be a great place to stay if maintenance was better.

Partner

10/10

Exceptional

17 Jun 2026

Jairo

Very friendly staff and very helpful from the moment i checked in to the moment i checked out.

Family_with_children

2/10

Poor

11 Jun 2026

Marissa

Room smelled muggy and the air conditioning was extremely loud

6/10

Pleasant

10 Jun 2026

Micah

I was shocked at the $50 incidental charge they made mandatory. $25 of which was the parking fee. I won't be staying at this chain again.

Partner

10/10

Exceptional

06 Jun 2026

Melissa

.

Family_with_children

10/10

Exceptional

26 May 2026

Rosario

We had a two room suite, with a standard fridge and the kitchen had supplies and a dishwasher . I did not expect to be so pleased. Good bed, secure parking, adequate breakfast. Highly recommend.

Friends_and_family Family

6/10

Pleasant

22 May 2026

Nathan

The room was clean and had everything you needed no complaints

Breakfast was nice was late a couple times which didn’t help if you had a really early check out but other than that no issues at all plenty of variety

Self

10/10

Exceptional

17 May 2026

Mary

Breakfast was fresh and good. Had plenty of options available. Very filling. Kitchen in room was sufficient to prepare a meal. Staff was great.

Family

10/10

Exceptional

12 May 2026

Monia

Very cordial and professional. Had a great experience

Self

10/10

Exceptional

10 May 2026

Raven

My husband and I enjoyed our stay the staff was helpful and friendly. It was our Anniversary so they Recommended us to some nice restaurants close to our hotel. Breakfast was good also over all great experience…

Partner

6/10

Pleasant

08 May 2026

Ana Maria

The rooms are spacious and it has a full size fridge, microwave, stove. The carpet looks old and dirty. The bathroom was nice but it had mildew. You can tell that they don’t deep clean the corners in the shower etc. I wouldn’t stay there as there are cleaner hotels for same money. The parking was $25 extra a night. The key to my room did not work. I had to go back to the front desk and it took 30 extra minutes to get it fixed because only one person was working and she stepped away so 6 people were waiting for her.

Family

8/10

Excellent

01 May 2026

Amanda

Good

10/10

Exceptional

27 Apr 2026

britney

yes the breakfast menu was good and the food was good as well

Partner

2/10

Poor

26 Apr 2026

Eduardo

The remote is not working; I called, and it took 2 hours to send a technician. I was not given a room card because the card reader was not working. The lights in the room flickering.

Family_with_children

8/10

Excellent

26 Apr 2026

Alona

Thank you

Family_with_children

10/10

Exceptional

24 Apr 2026

Janice

I and my guest were overwhelmed with our stay at Homewood Suites on April 4th. We had originally booked a double queen room since we were only staying one night. When we arrived, which was extremely early, the room was in the process of getting ready for our check-in. The clerk had informed us that they did not have a room with two queens available and they offered us two separate rooms with a king bed and we declined because we did not want to be separated so, she accommodated us as we returned from our destination and the room was still not ready the clerk gave us a suite with a full kitchen two bedrooms two bathrooms and a living area all for the same price as the original room and she also waved the parking fee because we had to wait past the check-in time. We were also right by the mall how convenient because it was walking distance from the hotel. I would strongly recommend anyone visiting in the Houston area to stay at this location.

Family

8/10

Excellent

23 Apr 2026

MIGUEL

El Hotel muy bien ubicado, en general bien, ya esta un poco viejo el hotel y huele a humedad , le hace falta renovar algunas cosas. Tenían demasiados huéspedes ese fin de semana por varios eventos en Houston, pero el conserje pésimo, no mandaba las toallas suficientes, no podían encontrar un paquete que nos llego, es evidente que les falta entrenamiento cuando están en capacidad máxima.

Family_with_children

10/10

Exceptional

19 Apr 2026

Yolanda

Yes, an assortment of breakfast options.

Partner

8/10

Excellent

15 Apr 2026

Patricia

The room was clean. Dishes were chipped and very few. Only one glass and no frying pan to cook with. Dishwasher had lots of rust inside...not safe to use if you have digestive issues.

Family

2/10

Poor

14 Apr 2026

Deniece

The breakfast was misleading in the pictures they did not refill certain items even with an hour left until the buffet ended. They used paper plates and did not even have a waffle batter with two waffle makers available. The room itself was horrendous, the moment you walk into the hotel it smells like a dog or cat kennel. We had neighbors who were smoking on a non smoking floor. Our kitchen stove range did not work, there was holes in the shower pipe that were covered with foil as well as a dirty towel in our closet. The glasses in the kitchen had finger prints and lip marks on them as well as the spoons

8/10

Excellent

10 Apr 2026

Mariano

I found a cockroach in the bathroom

Partner

10/10

Exceptional

10 Apr 2026

Augustin

It was just not enough space to seat and get breakfast.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Chiachih

The breakfast in this hotel was so so. The location is pretty good, within a walking distance to Galleria.

Family

10/10

Exceptional

03 Apr 2026

Nestor

Nice and comfortable accommodation great breakfast although Aircon wasn’t working the laundry wasn’t working in the pool is also not working

Family_with_children

4/10

Poor

31 Mar 2026

Felicia

The hallways smelled of urine. The room smelled like the rug because it has not had a shampoo or a good vacuum. The couch was disgustingly dirty. The pillow did not even fit on the couch anymore from extreme use. Definitely would not recommend.

Friends_and_family Family

4/10

Poor

30 Mar 2026

Charlie

I really appreciate the opportunity to give feedback as I stay 60+ nights a year in hotels.

This property needs updated. The 5th floor smells like urine and it hits you immediately upon getting off of the elevator. The hide-a-bed matreses are worn out and the TV's are dated. The breakfast was just ok.

One safety item to point out....your cleaning person was mopping the entrance floors and hallways without a wet floor sign present. Huge liability issue as you know, but wanted to point that out as it is likely a training issue.

Candidly, we will not return, but are grateful for the opportunity to share.

Business

10/10

Exceptional

27 Mar 2026

Harry

Breakfast was really good. The place definitely suited our needs. However the pullout sleeper needed an upgrade. Some of the upholstery needed a steam clean. Would we stay again, yes. However, there are just certain little things that need to be addressed

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Jocelyn

Nice and clean, perfect for a nice little get away.

Partner

10/10

Exceptional

25 Mar 2026

Natalie

We travelled there with our 2 children under 3! Check in and out was super easy. Every staff member we encountered from the front desk to the halls, were extremely kind and always greeted us. The breakfast was great and the rooms were clean. The staff went above and beyond after my daughter had forgotten something in our room & found it for us after check out. We will definitely stay here again. My only recommendation as our family is sensitive to smells, is maybe less fragrance used in cleaning the rooms. Though it is possible the previous guest sprayed something in there! It was noticeable most in the bedroom.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Paul

A bit tired but functional

10/10

Exceptional

22 Mar 2026

Laura Pedro

Room was clean , buy property looks old

Family_with_children

10/10

Exceptional

20 Mar 2026

burt

Great

Partner

10/10

Exceptional

20 Mar 2026

Earl

Our family usually stays here for both business and/or pleasure. Rooms are clean and spacious. Staff is polite and professional. The Galleria is close by. You can walk to several shops or restaurants nearby. We've never had an issues.

Friends_and_family Family

2/10

Poor

19 Mar 2026

Angelita

Location was the only good thing about the stay. The carpet was filthy, elevator dirty, room couch was sticky and bed very uncomfortable. There was a terrible odor in hallway and room. Front desk attendant was rude in how she spoke to me at checkin and when I requested sheets and a comforter. Breakfast was fine and well managed. I paid $215 a night midweek. Not worth it.

10/10

Exceptional

19 Mar 2026

Amberly

I was very impressed and totally satisfied thank you Homewood we will be back

Family_with_children

2/10

Poor

18 Mar 2026

Amelia

First and last time I’d stay here! Staff were very rude a simple good morning they wouldn’t even give us better yet a smile. Once we got our Suite we had a small kitchen and fridge, etc we noticed there were small roaches coming out from under the stove and fridge. I was so disappointed on booking this and staying here never have I stayed on a pricey hotel with rude people and still had to deal with roaches on our suite!!!!

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Panzo

Great

Friends_and_family Family

2/10

Poor

14 Mar 2026

Chavita

Filthy smelled of dog urine

Family_with_children

10/10

Exceptional

11 Mar 2026

Sue

Great stay

8/10

Excellent

10 Mar 2026

Ravn

We celebrated my daughter’s 8th birthday here. The staff was nice and friendly, the rooms are nice and clean. And the breakfast was great. I only gave 4 stars because the indoor pool was cold and that was the main reason for booking the room.

Family_with_children

10/10

Exceptional

06 Mar 2026

Adam

Clean spacious rooms. Great breakfast. Friendly helpful staff.

Friends_and_family Family

2/10

Poor

04 Mar 2026

Len

General manager Tansha didn't do anything about my complaint except victim shame me.. Maintenance people kept flirting with me and trying to enter my room after hours without identifying themselves even though I had the do not disturb sign up. Food difficult to eat. Won't give you points if you don't book directly with them. Housekeeping staff seem to be overworked and underpaid.

8/10

Excellent

04 Mar 2026

German

The rooms need an upgrade/make-over on paint and cocking throughout the walls. What really flipped me out was the heavy smell of marijuana throughout the parking garage leading to the elevator and into the hotel lobby. Very disappointing in that.

Partner

6/10

Pleasant

28 Feb 2026

Kinisha

We had to be moved to another room in the middle of the night because the hot water stopped working. Then I paid for late check out and the housekeeper bust through the door at 11 and woke us up. Other thank that the stay was okay

4/10

Poor

26 Feb 2026

Golnaz

I have more problems here than I’ve had at any other hotel I’ve ever stayed at, and I’ve stayed at many, from two star to five star. Check-in smooth. I booked a 2 night stay with 2 rooms. We weren’t going to make it the first night so I called to let them know we would be checking in morning of 2nd day. We checked in into two rooms second morning no problem. They ran my card 2x for 2 different rooms. Gave us 2 sets of diff room keys. Since close to event time, we just went to my room and dropped all our stuff there, didn’t go to second room until after event.

room smelled like smoke. gross. no sheets for pullout bed … after long day out had to go down to front desk to pick up. Two other people had to do same thing… that’s awful. You should have a set upstairs ready or bring them up or tell me at check in that I have to do that & I would’ve done it before bedtime. Loud road noise at 10p.

After event, my mom went to her room. key didn’t work. Got a new key that didn’t work either. maintenance guy tried to let her into room, but it was locked from INSIDE, bc there are OTHER people in her room.

We talk with front desk for 30-40 minutes bc they’re telling me I don’t have a 2nd room. “never checked in for 2nd room” tho I did check in 2x, paid ridiculous $$$ for 2 rooms, 2 nights. Finally figured out they checked us into someone else’s room at check-in! At checkout, they promised points for bad experience. I’d rather a comped night, & surprise, no points were ever given.

Business Family

8/10

Excellent

22 Feb 2026

Derek

The shower water pressure was on point!

Partner

10/10

Exceptional

19 Feb 2026

Kentaries

Yes real clean and nice.

Partner

6/10

Pleasant

17 Feb 2026

Nerissa Lynn

Room was good. Breakfast was good. The one amenity that I wanted that I didn’t get was a pool. Leaving Upstate NY in the snowy season and going to Houston, TX where there is no snow. All i wanted was to swim. Worse part is that I called to make sure the pool was available.

Leisure Family

4/10

Poor

07 Feb 2026

Jasmine

Room wasn’t clean and had blood on sheets

10/10

Exceptional

28 Jan 2026

Maryna

Thank you very much. I am very pleased with the service and the support from the staff. The room is cozy and very clean. I felt very comfortable, just like at home. I will definitely come back and stay with them again soon.

8/10

Excellent

21 Jan 2026

Anthony

Yes

Business Partner

6/10

Pleasant

20 Jan 2026

Steve

The toilet didn’t work without manual assistance and we didn’t get the complimentary breakfast because there was a fire alarm and we had to evacuate at 8 am.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

jasmir

The staff was extremely friendly

6/10

Pleasant

13 Jan 2026

Terika

The room smelled like sewer. Water pressure bad. Something up to the vent in room 1217. Felt it could have been cleaner. Staff was wonderful. Smell and cleanliness could be improved.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Rosemary

Breakfast

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Holly

Our suite was lovely! Very spacious and loved having 2 bathrooms. Staff kind.
Breakfast should start a bit earlier on weekends.
Missed both days we were here due to our early starting event.

Leisure Family_with_children

8/10

Excellent

08 Jan 2026

Shemiko

It wasn’t the room it was the toilet it was overflowing all over the floor and messed up my granddaughter clothes

8/10

Excellent

05 Jan 2026

Temitope

Good and practical place to stay for a family visiting Houston on holidays....comfortable bed, well equipped kitchen and courteous/ friendly staff.
It is close to the Galleria mall and has a lot of good restaurants around it......
Nice and friendly staff

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Diane

Staff, especially front desk was so courteous and helpful. Especially Kaliyah, when checking in offered games for my grandkids.
My only issue was the pool being closed

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

jeremey

👍

10/10

Exceptional

01 Jan 2026

Erika

The staff was amazing! I love that I could send a text whenever I needed something. I also loved the breakfast buffet.

Partner

10/10

Exceptional

31 Dec 2025

Fatih

Breakfast can be better

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

James

The staff is really helpful. The hotel itself needs some upgrades. My room has an unpleasant odor and the comforter on the bed was dirty.

8/10

Excellent

29 Dec 2025

Luke

It's ok

2/10

Poor

29 Dec 2025

Eva

The front desk staff inadequate to be there extremely rude...the room has oldest mattresses ready to be in the garbage...indeed my complete refund for this up set stay ...and hundred of persons in the poorest breakfast... Hundreds of persons in a small room for cold
. Breakfast..I need my complete refund.

10/10

Exceptional

28 Dec 2025

Brielle

From check in, to breakfast, amenities, staff and our room this hotel was outstanding! We felt like it was a home away from home!

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Sonia

Muy bueno el lugar

Business

10/10

Exceptional

19 Dec 2025

Eldon

Room was clean, quiet & roomie

10/10

Exceptional

18 Dec 2025

Sheila

I usual don’t leave many reviews but this hotel definitely deserves one I only stayed for 1 night and the hotel and the grounds were very well kept and clean. The room was in great condition, clean and perfect better than expected. I was undecided between 2 hotels in the area but I’m glad I came here. It was the kitchen that made me choose this one which was great. The complementary breakfast that was included was great it was a complete full breakfast that had bacon, eggs, oatmeal, fruits and the list goes on. The pool was open didn’t get a chance to use it but I’m a gym rat so I went there it was nice. Last but not least the customer service was on point they were very helpful and nice. On a 1-10 they are a 10 on the scale.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Rodney

Amazing

Leisure Family

2/10

Poor

14 Dec 2025

Erielle

Terrible experience

Leisure Family

10/10

Exceptional

12 Dec 2025

Marian

Excellent customer service. Perfect rooms and great breakfast!

Friends_and_family Family

8/10

Excellent

12 Dec 2025

Ethan

Breakfast is ok. Kitchen is solid. Ac is great. Feels pretty clean. Elevators are funky. Liked it

Business

10/10

Exceptional

10 Dec 2025

Dequincy

Great room…. Perfect location

6/10

Pleasant

09 Dec 2025

Luis

I was surprised that a property so close to the Galleria would be in such sad state. I booked a two bedroom suite and unfortunately one of the showers was not functioning at all. I did not have a chance to tell house keeping, so I hope they get to check room 1308.

Leisure Family

6/10

Pleasant

07 Dec 2025

DiAnne

It needed a fan in bathroom

Business Family

8/10

Excellent

04 Dec 2025

Erica

Loved it but it is dog friendly so it definitely smelt like dogs I would recommend a candle or room fresheners

6/10

Pleasant

04 Dec 2025

Paul

Dishwasher kept beeping
Shower wasn't the cleanest, hair on floor and wall
Front desk staff was Very nice and Helpful towards finding restaurant(s)

Business

10/10

Exceptional

02 Dec 2025

Safdar

Nice and clean room, near Galleria.

Self

8/10

Excellent

02 Dec 2025

Charles

Front desk receptionist was very nice and helpful. Hotel was is still undergoing renovation in some areas. Our room was clean but tub seemed moldy or bad paint job. Closet door was not attached. Overall good stay just minor details, great location and very easy parking.

Business_and_leisure Family

10/10

Exceptional

30 Nov 2025

DEDRA

The staff is always on point, they're friendly and willing to accommodate any need.

Leisure