DoubleTree Hotel & Suites Houston by the Galleria

United States , Houston - TX
HOUSTON, 5353 Westheimer Road
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100 reviews shown

8/10

Excellent

25 Apr 2026

Judith

Comfortable bed and plenty of bathroom counterspace.

Self

8/10

Excellent

24 Apr 2026

Jeri

Room was clean, bed was comfy and needs were met. Toilet was loud. Bathrooms may need an update. Hot tub area looks run down and as usual no one enforces the children under 12 rule. Looking to relax….forget it.

Family

10/10

Exceptional

24 Apr 2026

Nathan

The staff was very warm and welcoming. The breakfast was great. Beds are cozy. We would definitely stay again.

Family_with_children

10/10

Exceptional

24 Apr 2026

James K

Great place highly recommend

Self

2/10

Poor

23 Apr 2026

Daniel

Dirty, smelled like chlorine and cigarettes. Staff was unfriendly and mean.

Family

4/10

Poor

23 Apr 2026

Carissa

Room was okay had black bugs in bathroom. Wasn't worth paying $34 a night for parking. Fountain was only on one night we stayed out of 6. We found someone else's old socks under bed by night stand that was disgusting.

Family_with_children

8/10

Excellent

22 Apr 2026

Mustafa

Decent stay, accommodations were good and staff were pleasant and helpful. Gym was good and clean. Hotel can be better maintained but understand it is difficult with the high amount of traffic.

Friends_and_family Family

6/10

Pleasant

22 Apr 2026

Richelle W.

The low rating is due to the factor that two of the three elevators were broken. The staff also used the elevator despite the line of guests waiting in line for use.

8/10

Excellent

21 Apr 2026

Vernon

Good breakfast

Family_with_children

8/10

Excellent

21 Apr 2026

Elizabeth

Very nice and clean. Food at hotel was good. Beds comfortable.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Michael

Great service and amenities. The outdoor pool area was very nice and clean. Did not have breakfast there but everything else is very convenient and close to the park for a great price highly recommend.

8/10

Excellent

21 Apr 2026

If you are booking primarily for location, this hotel is a winner. It is the closest non-Universal hotel to the parks with a dedicated walkway that runs parallel to Universal’s own path. It’s a leisurely 20-minute walk to CityWalk, which is much easier than dealing with shuttles.

Unfortunately, the hotel itself is incredibly dated and doesn’t look much like the images you see online.
The maid service however was very reliable, which we appreciated. We had clean towels delivered daily and our bed was made up every evening.

Overall a good budget option!

Family_with_children

8/10

Excellent

21 Apr 2026

Nathan Lee

Overall a good property

Partner

10/10

Exceptional

20 Apr 2026

mailin

Good

6/10

Pleasant

20 Apr 2026

erika

Love this hotel

Self

8/10

Excellent

19 Apr 2026

Vicki

Everything was great but we should have asked about the breakfast, lol
We went to the dining room and they sat us down.
We chose the buffet not realizing it was $30 a person until I got the bill.
I had an egg white omelette with water and my son had 6 little waffles with OJ, after an added gratuity it was $72.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Heather

The room was ok. Not great. But electrical outlet in washroom did not work. The room and floor had a musty smell. Location to universal amazing! 15 minute walk. Shuttle available as well

10/10

Exceptional

19 Apr 2026

Leonor

Staff, and convenience to Universal studios. I just wished the shuttles would run more often especially r bringing you back if you didn’t want to stay out there all day .it was a walk coming back especially for older seniors☹️

Family_with_children

6/10

Pleasant

19 Apr 2026

Brittney

My room was not what I expected. My sheets had stains on them, so I requested new ones, but the sheets they gave me also had stains. The shower lining had mold at the bottom. One of the elevators stopped working on our side of the building.

However, the staff was amazing, super friendly, and super nice, going above and beyond. We appreciate Edward's help with getting us clean linen.

I didn't know that they come in your room and make the bed. While we were out for today, I did not like that.
The carpet head stains on it. Out chairs were stained, but they do give you free bottles of water which was awesome, like I said, the staff. It was so amazing checking in and checking 'out.

Family_with_children

10/10

Exceptional

19 Apr 2026

Francis

Partner

8/10

Excellent

18 Apr 2026

Joy

Room was clean.
staff was friendly and helpful

Family_with_children

8/10

Excellent

18 Apr 2026

Ingrid Y

The front desk was really nice and buffet breakfast was great.

Family

10/10

Exceptional

18 Apr 2026

Daniel

Wish we could have stayed longer, but we know where to book our next stay in Orlando.

Partner

6/10

Pleasant

18 Apr 2026

Stacey

Room was so so. Faucet leaked all over the counter, there no way they weren’t aware of this. Toilet runs 24/7 and needs flushed about 3 times each use. Cleanliness wasn’t horrible or great. No impressed. Parking was confusing and when I questioned it ar check in, she easily encouraged paying with the room for parking but provided no instructions how to get in / out - I travel a lot and wasn’t aware to use rook key for that. There was some type of construction going on. Breakfast was a bit over piece for buffet but service was great.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Patrick

Great hotel. Clean, safe, great staff. Right across the street from Universal Studios with a walking bridge. Nice pool but a ton of kids so if you don't want to be around tons of kids in the lobby, pool, etc.., you may want to look elsewhere. The room were clean, shower was great, big spacious room. Pet friendly. Just a great hotel and a great experience for us staying here.

10/10

Exceptional

17 Apr 2026

Ashleigh

Was wonderful! Everyone was so kind

Partner

10/10

Exceptional

17 Apr 2026

Ricky

It was a short stay, hotel central located. Lots of restaurants near by. Very clean. The staff was on point!! I would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Diane

Clean and comfortable

Family

10/10

Exceptional

15 Apr 2026

miguel

Great staff, location, and cleanliness

10/10

Exceptional

15 Apr 2026

DeyjaMaciel

The room was clean. The day was amazing. I booked the night for me and my nieces and nephew. We enjoyed it. I had a podcast show thing that I was attending so being able to get our room reserved there was a plus.

Family_with_children

8/10

Excellent

14 Apr 2026

Kayla R

The staff was amazing, rooms were cleaned promptly everyday if needed. The pool was nice! The kitty pool was not filled all the way up and did not look clean. Splash pad was perfect. The hot tub was nice as well. I wish there was an adults only hot tub section. I wish the food was more reasonably priced so we didn’t have to leave to find cheaper. You also have to pay for parking per night.

Family_with_children

8/10

Excellent

14 Apr 2026

Rogelio

The shower was a little hard to turn on and off.

Partner

2/10

Poor

14 Apr 2026

Sarah

The picture of this hotel are very generous to the actual state of the rooms. Our room was dank and wet smelling to the point it was uncomfortable to step on the carpet and the air was hard to breathe. There’s absolutely no circulation… no window to open, no vent in the bathroom, just stuck with wet feeling and smelling everything. It wasn’t the humidity, it was extremely poor circulation. We hung up a towel after a shower that didn’t dry for the 3 days we were there. On top of that, there was wear and tear throughout - chipped paint, scuffed and aged furniture, missing buttons on the phones, lights that didn’t work, rust and shoddy caulk in the shower, the list goes on. It was overall gross feeling. Also, I wouldn’t say this hotel was “steps” from the entrance to Universal. It’s across a very busy street to the road that leads to Universal, but you can’t actually enjoyably walk there… the hotel does have shuttles that you need to register forpo in advance.

The staff at check-in and breakfast were extremely friendly. Breakfast itself was alright, your typical eggs, bacon, waffles, fruit, etc. The coffee cafe next door was also decent. The pools/splash pad/hot tubs are also showing their age. The ambiance is just not that great. You definitely don’t feel like you’re at a resort since the hotel is next to major highways and other hotels.

Family_with_children

10/10

Exceptional

14 Apr 2026

Tina

Staff was great. Room was clean. Outside if some construction in the courtyard area everything was perfect.

Family

8/10

Excellent

13 Apr 2026

William

It's a high volume Orlando hotel in walking distance of the entrance to Universal, so you anticipate crowds and a little wear-and-tear. It has everything you need for a day or two at the parks.

The shuttle service is one amenity recommending getting on as soon as practicable, as we were not able to secure a spot. We ubered, and it was slightly more than the parking fee.

Jim in the dining area was amazing on both mornings. My kids loved the warm interaction you don't often see. Recommend asking to be seated in his area.

We ate both nights in the on-site F&B dinner option, American Grill. It left something to be desired. Maybe it's the auto-gratuity built in, but service was super slow, and food quality underwhelming.

Pools were fine for what we needed (large pool, hot tub) but nothing outstanding like a water slide, etc.

Finally, the arcade is super ripoff and recommend keeping your kids out of it. One of my kids slipped three tokens into the infamouse claw machine before I realized it was $1.67 per token (3 tokens for 20 credits). Surprised Hilton even allows that machine and that racket on property.

Family_with_children

10/10

Exceptional

13 Apr 2026

Rajesh Kumar

Very good and pleasant stay.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Joyous

Clean room. Quiet and peaceful

Self

8/10

Excellent

13 Apr 2026

Barrie

I have stayed in this hotel before and the main positive is that it is so close to universal. The walk is only 15 minutes. I found the hotel had slipped in standards from my last visit
The rooms are only routinely cleaned every 2 days and even then lots of things were missed out and i had to call the front desk to request towels etc.
The rooms are nice and spacious but walls are thin and there is a lot of noise from the elevators.
The check in was good and staff were friendly. The hotel lobby is good and spacious and the attractions desk was very helpful when trying to get park information and booking of shuttles
The breakfast was very good with the buffet well stocked however the omlette and waffle stations could get very busy.
The main issue this time around was the amount of young school children staying in thw hotel due to competitions being run there. On short there were hindreds of them and various schools and this led to a lot of noise in the corridors at night as they ran amok. The lifts in the hotel became like a park ride with a long wait time.
All in all its a nice hotel but i wouldnt rush back again.

Family_with_children

10/10

Exceptional

12 Apr 2026

Matt

The room was clean, but the shower could use some updates.
It is super convenient to theme park and they have a shuttle service to take you to the park as well.

Family_with_children

6/10

Pleasant

12 Apr 2026

Andrew

Elevators were small and slow, had to use the stairs from the 10th floor a few times because the wait was over 10 minutes. Property inside was not well maintained. Rooms were nice and staff were helpful. On arrival at 6pm no rooms were available for us even though we booked one and had to wait a while for a room to be cleaned before getting it.

8/10

Excellent

12 Apr 2026

Nancy

Yes. didn't eat breakfast.

Family

8/10

Excellent

12 Apr 2026

Shanmae

Rooms were very clean, staff were all very nice and professional. Only issue was the fridge in one room wasn’t working.

10/10

Exceptional

11 Apr 2026

Christine

The pool, kiddie area and hot tub was very excellent. I wish they had a bigger game room. All in all my stay was great and I would use this hotel again. Hotel rooms were very clean and I was able to check in early thankfully. Staff are very welcoming and offered us some delicious cookies.

Family_with_children

10/10

Exceptional

11 Apr 2026

Anthony

Check-in was fast and efficient.
Property was clean.
Very busy hotel with many youth groups staying there.

Partner

10/10

Exceptional

11 Apr 2026

Kathy

Everything was great. Just long lines

8/10

Excellent

10 Apr 2026

Raymond

The pool,splash area and the hot tub were all really good. We spent hours there on some days.

We hadnt breakfast inckuded in the booking but decided to avail of it on our first morning and pay for it. It ended up costing $130 including tip for 2 adults and 2 children. Extremely expensive. That was the last morning we had breakfast at the hotel restaurant.

Family_with_children

8/10

Excellent

10 Apr 2026

CRAIG

The breakfast buffet was excellent. Fresh hot food and very quick service. The pool seating was comfortable and there was a lot of it given the space. The staff was very friendly. Though I did ask for some refills on shower gel and conditioner that never came. The room was clean though everything felt just a little more used than other properties.

Family_with_children

6/10

Pleasant

10 Apr 2026

Zoe

Initial feeling of disappointment as we entered the hotel. Fountain under construction and no sign of being worked on while we were there. The one day we were able to sit by the pool, all eateries were closed and didn’t open til 2pm. It was very disappointing. The elevator also wasn’t working well. After 5 yrs of staying there, we decided this would be our last. Overall the property is starting to look shabby

Family

8/10

Excellent

10 Apr 2026

Josh

The room was clean and tidy. The view of Universal parks was accurate, and we were in the south tower so we were closer, but the park is barely noticeable at night, so it didn’t make a big difference.

We stayed with two nine year old boys and the walk to the parks was very nice. It was about a 2km walk and it took us 20 minutes. We originally thought the walking would save us time and money but the hotel charges 34 USD for parking, so we only saved a couple of dollars when compared to parking at Universal.

The pool was great. Lots of dining options on site as well which helped us out with dinner on our last night.

Family_with_children

8/10

Excellent

10 Apr 2026

Shelly

Parking was a nightmare when they had an event at the hotel. I spent over 4 hours waiting on a parking spot.

Friends

10/10

Exceptional

09 Apr 2026

Jessica

Very comfy/quiet hotel to stay at for a family. It’s the perfect distance to walk to universal

Family_with_children

10/10

Exceptional

09 Apr 2026

Keyera Jayane

I had an amazing stay at the DoubleTree by Hilton at the Entrance to Universal Orlando! From the moment I arrived, everything exceeded my expectations. The hotel was very clean and had a welcoming, family-friendly atmosphere that made the stay even more enjoyable.

The staff was absolutely fantastic—friendly, attentive, and always willing to help with anything we needed. One of the highlights was definitely the breakfast, which was delicious and had a great variety of options.

I also want to give a special shoutout to the restaurant team—the service was truly top-notch and made our dining experience memorable.

Overall, I would highly recommend this hotel to anyone visiting the area. A well-deserved 5 stars! ⭐⭐⭐⭐⭐

Family_with_children

10/10

Exceptional

09 Apr 2026

Caroline

Great customer service, perfectly clean rooms and comfy beds.

Partner

10/10

Exceptional

09 Apr 2026

Ryan

Would definitely recommend this hotel. The staff was friendly, the room was clean and the location was convenient for us.

Partner

8/10

Excellent

08 Apr 2026

Alegra

The bathroom was not fully clean. But beside that everything else was wonderful.

10/10

Exceptional

08 Apr 2026

Tiffany

Overall great. Great location and great service. A little outdated in places but we would stay again.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Lea

Clean and restful after three full days at Universal with kids.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Maria Carina

Overall, the stay was good. The only issue we had was that we ran out of shower gel and conditioner only on our 2nd day, and we have been asking the front desk for 2 consecutive days to request housekeeping for refills. Most of the staff are friendly and accommodating, but some aren't fit for customer service.

Friends

10/10

Exceptional

07 Apr 2026

Robert

Very nice hotel! Rooms were clean, close to Universal studios. Will definitely stay there again.

Partner

6/10

Pleasant

07 Apr 2026

Morgan

Expedia advertised breakfast included but it was not. The walk to universal was easy but long when Expedia advertised about 7 min it’s actually about 30 min. Gratuity is enforced in restaurants (20%) so the waitstaff don’t really work for it anymore or provide decent service. It would’ve probably been cheaper overall to stay at the universal resort after additional costs/ lack of amenities

Family_with_children

10/10

Exceptional

07 Apr 2026

Susan

Shuttle to epic , nice rooms . Nice big pool area

10/10

Exceptional

07 Apr 2026

ROHIT

Great staff. Stay was very comfortable. Pleasantly surprised the room done neatly everyday. I would just ask the housekeeping folks to ensure the conditioner, body wash bottle is full. Day 1 conditioner bottle was already empty. Day 3 the body wash got over so took bath using the shampoo liquid...lol. Was too busy to inform the folks as these days rooms don't come equipped with hotel service phones to call.

Family_with_children

10/10

Exceptional

07 Apr 2026

Wanda Michelle

Several restaurants on property. Free shuttle to Universal Parks

Family

10/10

Exceptional

06 Apr 2026

Victoria

Amazing Room , Great pool for kids , Quick & free shuttle to Universal Parks

Family_with_children

10/10

Exceptional

06 Apr 2026

Kristina

Near Universal, great staff, clan pool. Ate off site to save money.

8/10

Excellent

05 Apr 2026

Becky

The location was great. The rooms smelled musty and the water in shower dripped all night. The shower floor was flat and the entire bathroom got wet when you took a shower. The gift shop employee was rude, on his phone the whole time and didn’t greet or talk to customers. I asked a question and he looked annoyed and he had AirPods in.

Friends_and_family Friends

8/10

Excellent

05 Apr 2026

Scott

Pretty nice hotel with convenient location for universal studios. Short 15 minutes walk. Good value compared to other hotels nearby

Friends_and_family Family

8/10

Excellent

05 Apr 2026

William

The poolside seating was nicely spread out and comfortable. The lobby restaurant service was kind and professional. The food was excellent. My compliments to the front desk and restaurant staff.
Our family stayed in on two rooms and both of the rooms were adaquate. The rooms (#327 & #323) both shared a musty and damp odor. Best described as unpleasant. While this may have been the result of the most recent guests, it definitely should have been addressed prior to the rooms being rented to new guests.
This condition was brought to the attention of the front desk staff upon our check out the morning of 3/23. I can only hope that this condition has been addressed and a process has been put in place to avoid a repeat of this unfortunate situation.
Sincerely, William and Jacqueline Sullivan

2/10

Poor

05 Apr 2026

Paul

Room was very tired and damaged. Worst of all was the bed linen and sheets. Very stained, something we only realised after day 3 when we tried to make up our own room because it hadn’t been serviced in 2 days, despite us asking. I complained about the duvet, was told it was due to being old and cleaned a lot, but it is clearly stained through body fluid. Very poor. The Supervisor on the reception was excellent, but she couldn’t do anything because it is a housekeeping dept issue. The head of housekeeping didn’t resolve the issue as he promised he would. He told me he would put new duvets on, but instead made the bed with an equally stained duvet. Very disappointed in Hilton. This is not what I expect from their brand. Hotel needs a major overhaul and revamp. I would also suggest some re-training. Final point, we had 3 people staying in the room, all paid for, but only ever got two cups, 2 towels etc. little thing, but shows the lack of attention to detail.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Margaret

Amazing location and many amenities and dining options onsite. Staff are incredibly friendly, responsive, and helpful. However, the elevator is old and rickety, and my room in the 8th floor had a musty smell. Both my son and I had sinus issues while staying in the room. Air filtration system needs to be checked.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Kelly

Staff was great!

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Alicia

This hotel was one of the best I’ve stayed in, especially in FL. It’s just minutes away from Universal. The staff was super friendly, the grounds were well kept, and the food in the restaurant was good. I’m a pool snob, but I let my son swim in theirs. The room was very clean, and the beds were comfortable. I absolutely will stay here again.

Family

6/10

Pleasant

04 Apr 2026

Elizabeth

Really good budget option for the parks, it has a shuttle and is a fairly nice hotel. We had poor experiences with the staff such as not being able to get ahold of the front desk when calling (ever) and weird situations with the housekeeping service (We had the do not come in sign on, they came in and moved our stuff but didn’t clean or make the bed, ended up ruining my contacts). But overall a good experience and would probably go back.

Partner

10/10

Exceptional

04 Apr 2026

Yasmeen

My room was always clean. The cookies were amazing. The hotel is a short walk to Universal City Walk and major attractions.

10/10

Exceptional

04 Apr 2026

Jane

Hotel , staff , room location and shuttle service to universal studios was great.
Wished for better rating options at hotel but found nearby restaurants

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Kristen

Great location, pool area nice. Room smelled really musty. Rooms needed new carpet and a refresher. Bedding an beds were nice though. Staff were extra helpful.

10/10

Exceptional

03 Apr 2026

Sheena Marie

Staff was extremely friendly and accommodating.

8/10

Excellent

03 Apr 2026

Darrell

Overall stay was great. Great breakfast buffet

Family_with_children

8/10

Excellent

03 Apr 2026

Mya

No microwave in room, ice machine on floor was not working

10/10

Exceptional

03 Apr 2026

Barrie

Great location and the rooms are basic but very clean and have a huge tv. The pool area is good and i wiuld recommend the breakfast buffet well worth including in your room rate. Very close to universal.

Family_with_children

10/10

Exceptional

02 Apr 2026

EMMANUEL

Great for a weekend of Universal Parks

Family_with_children

8/10

Excellent

02 Apr 2026

Pinar

Very good breakfast, spacious rooms, bathrooms needs a renovation. Bath tub was clogged. Check in time is 4 pm is quite exhaustive.

6/10

Pleasant

02 Apr 2026

jena

The staff was kind of poor. I asked for someone to come fix my tv an they said I’d be a priority, well I waited an no one ever came. I could never get thru to front desk I always had to walk down there. The ice machine on the 5th floor is broken an I had asked for ice 5 times in 2 days. Nobody ever brought any until I left a note for the housekeeper, an she got me some. When we first arrived on the 27th of March, there’s was strings of hair stuck to the bathroom shower wall. & no can liners in the trash cans. But housekeeping was amazing.

Family_with_children

6/10

Pleasant

01 Apr 2026

Ece

Unfortunately, our stay had several issues. The biggest concern was the bathroom — it was very old and there were cockroaches, which was really unacceptable. On top of that, the cleaning was not done properly. I noticed hairs on the bathroom walls, which made it feel unhygienic.
the clothing closet felt unusual, almost like it was built around an electrical unit, which was a bit odd.
Another major inconvenience was the parking. The garage door system was frustrating because the room keys didn’t work. We later found out that you have to call the hotel each time to get in or out.
The reception experience was also disappointing. They didn’t assist us until they saw an ID from the person who booked the room, which made things unnecessarily complicated.
And at the middle of the night something fell off while we were sleeping

Friends

8/10

Excellent

01 Apr 2026

Jacob

Rooms, especially the bathroom, looked “well used” and small. Room itself was standard.

Partner

8/10

Excellent

01 Apr 2026

Soulette

All good.

8/10

Excellent

31 Mar 2026

yarima

Very convenient location in front of Universal.

Family_with_children

10/10

Exceptional

31 Mar 2026

Elena

The pool was beautiful as well as the hot tub. The location was perfect whether you’re going to universal or Disney both aren’t far.

Friends

10/10

Exceptional

30 Mar 2026

Jeffrey

The room was nice and clean and beds were comfortable. The pool was freezing cold. The hot tub was nice but there were no towels. There were two events in the lobby that were loud and made parking or getting to the main entrance difficult, but they didn't end up impacting our sleep.

6/10

Pleasant

30 Mar 2026

Rosalyn

The staff was friendly. Our room smelled horribly of mildew/mold. The staff moved us to a new room and were very accommodating and that room smelled of mildew as well just not as bad. If you have asthma or allergies it will be an issue. You can smell it just before entering the room but not in common areas. The common areas are beautiful and well kept.

Family_with_children

8/10

Excellent

30 Mar 2026

Willson

Sound Proof is not great so you can hear people in the hallways talking, especially if you have loud neighbours and kids screaming in the hallway. Staff is super friendly though and the cookie is warm!!!

Self

10/10

Exceptional

30 Mar 2026

Micheal

Hot tub was amazing and everything was amazing

Partner

8/10

Excellent

30 Mar 2026

Michael

Everything is overpriced and it is difficult to go elsewhere to buy anything.

Friends

10/10

Exceptional

29 Mar 2026

Martha

Clean room pool clean nice atmosphere

Family

10/10

Exceptional

29 Mar 2026

Sabrina

Hot tub was very hot! My boys enjoyed the big cold pool, their words! Very nice! Only downside is $35.00 a night for parking. Very convenient for going to Universal parks!

Family_with_children

10/10

Exceptional

28 Mar 2026

Te'Rana

Amazing

Family_with_children

8/10

Excellent

28 Mar 2026

Karla

Staff is very friendly and helpful