Extended Stay America Houston Galleria Uptown

United States , Houston - TX
HOUSTON, 2300 West Loop S
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100 reviews shown

4/10

Poor

20 Mar 2026

Surendra

The hotel needs significant upkeep!

Family_with_children

8/10

Excellent

19 Mar 2026

Zongzhu

This is a good location at the uptwon area and on the economic side. The condition is as expected for extended stay. One should not expect daily room service. The room is large enough with cooking wares available upon request. The rooms are generally clean and the staffs were super nice although they may not be able at the front desk as they are responsible for many other responsibilities around the hotel. So be patient and they will be back soon. My only complains are (1) One of the bed sheat was really too old and became very dark in comparison to pillow cases. (2) Breakfest is only coffee with a few buffins and bars, no mild or sereal, a packs of oakmeals. No bowls or plates, and no place to sit down. This is understable as guests were supposedly to take this snacks to their own room to eat. Other that, there are plent of parking spaces. This is important for hotel in this area of the Houston.

Family

2/10

Poor

17 Mar 2026

Luis

Nobody in front always out of office , Rooms are Old also kitchen, bad old odor, just Bad, tub all scratch off

Friends_and_family Family

2/10

Poor

11 Mar 2026

Paul

Not hot water and room smelled like urine

Self

2/10

Poor

02 Mar 2026

Brittney

Checked in around 130am after a long day of flying to come into a room that was dirty and there were COCKROACHES that crawled out from under the fridge. The entire hotel is dirty and multiple things are broken throughout. I checked right back out and requested a refund but I booked through a 3rd party and they said I have to go through them and they have to reach the hotel to get confirmation but can’t get through to anyone. Very disappointed

Friends_and_family Family

4/10

Poor

07 Feb 2026

Lorenzo

The room had cockroaches when I got in it

Self

8/10

Excellent

06 Feb 2026

Mary

Check in was quick, Staff was courteous and helpful, hotel room was neat..

Self

10/10

Exceptional

25 Jan 2026

Kevianno

These employees give the upmost best customer service, they are always friendly, welcoming,informative,helpful: Latanya ,Jada, Stacy,Abarham and Gloria….Due to the great customer service skills I will continue to be a loyal client to this account: THANK YOU from Mr.Guerrero

Leisure Self

10/10

Exceptional

30 Dec 2025

Alex

Very comfortable and simple and a nice check in

Business_and_leisure Partner

10/10

Exceptional

14 Nov 2025

Oscar

Everyone was super nice as a soon I walked in. Place was walking distance from local spots to eat and drink. I will definitely stay here again if I have to go back to Houston. Keep up the good work.

Leisure Self

2/10

Poor

09 Nov 2025

Jon

Shabby property in a really nice area. Property is housing homeless and/or addicted people. One resident tried to enter our room twice, front desk was notified and no response. There is NO breakfast. Our room was old and had roaches. Room phone did not work. Room key only partially worked. We did not feel safe here and checked out early.

Leisure Partner

2/10

Poor

21 Sep 2025

Sandy

Caution! Stay somewhere else!

The condition of the room was awful. The door hinges were completely rusted in the bathroom, the tub was dirty, and everything was is disrepair. There were zero amenities. No cups, hairdryer, anything in the kitchen. It costs $1 per call for local calls. The hallway smells awful and I’m pretty sure there was mold in our room. No use calling the front desk because you are put on hold for 10 minutes then told they can’t help you.

Friends_and_family Friends

6/10

Pleasant

17 Sep 2025

Syed

Low cost, low quality

Everything was old and outdated from the furniture, to the flooring, to the appliances, to the bathroom. The walls felt thin. There is no real breakfast, it is just a granola bar and coffee.

The best thing about staying here is the price.

Self

10/10

Exceptional

05 Sep 2025

Patricia

Great place to stay with family and kids.

Leisure Family

10/10

Exceptional

30 Jun 2025

Tomas

The folks at the front desk were the best. Neural and Maria...Laura and Michael in the lounge. Super friendly and helpful.

Business_and_leisure Family

4/10

Poor

30 Jun 2025

Toni

The stay was ok, need a lot of upgrades and its smells bad, The scare part they leave doors open after hours nobody at the front desk very uncomfortable.

Business

10/10

Exceptional

27 Jun 2025

Destiny

Loved it felt like I was at home . Clean staff was friendly

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

Tracy

I did not get my 2 queen beds that I booked. The front desk lady told me that hotels.com double booked them. So we ended up having to take a king suite room. My 16 year old son that is 6'2 had to sleep on the little couch. The pull out bed was terrible. He ended up sleeping on the floor. That was the terrible experience at this location.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Kelvin

Good

Partner

10/10

Exceptional

29 May 2025

Thomas

Everything went great.

Leisure Family_with_children

10/10

Exceptional

10 May 2025

Katherine

Nice room convenient location clean very comfortable

Business_and_leisure

10/10

Exceptional

02 May 2025

Shirhonda

Great stay

Leisure Family

4/10

Poor

20 Apr 2025

Astrid

It was old dirty and Just beat up

Business_and_leisure Family_with_children

10/10

Exceptional

13 Apr 2025

Katherine

Hotel was very clean very quiet very comfortable, cozy easy check-in awesome staff

Business_and_leisure Family

2/10

Poor

10 Apr 2025

ANGELA

Gross

I didnt read the reviews before so shame on me. I just nade an assumption that it would be good because if the nice hotels that surrond it to include the Galleria. Check was great. The room, however, not so great. Walking in you were immediately slapped in the face with the smell of old urine and mold. I went to the front desk clerk and she moved us to another room. The next room smelled like bleach upon entering. I was super tired and settled. The shower walls were filthy. There were dead bugs on the floor. Never ever again will i choose it.

Business

2/10

Poor

01 Apr 2025

Michael

Do not stay here

This place was disgusting and terrifying. Nothing had been updated in 20 years. Does not look like the pictures at all.

Self

6/10

Pleasant

31 Mar 2025

Alyssa

Sheets were not changed on the bed. Front desk addressed this in a gracious and efficient manner, but cleanliness is an issue. Property is showing its age.

Business_and_leisure

6/10

Pleasant

28 Mar 2025

Hotel name is different than actual hotel. Extended Stay, overbooked, didn't have 2 queen beds. No coffee available, elevator sketchy.

Friends_and_family Family

2/10

Poor

28 Mar 2025

Ryan

Place is a dump

Front desk folks were rude and barley there, keys never worked and the place is a dump.

Business

2/10

Poor

16 Mar 2025

Erika

The room I got was dirty and broken

10/10

Exceptional

06 Mar 2025

Verified traveler

Perfect for the Cost

This place was perfect for the cost. I had a conference in the area and the other hotels were very expensive. Extended Stay was within walking distance of the conference hotel and saved me over $400 for the 3 nights I stayed. The front desk staff was courteous and helpful. The room was dated but clean. The property was well kept.

Business

10/10

Exceptional

27 Feb 2025

Ricardo

Loved the location, very easy access, tons of options for dinning and shopping!

Leisure Partner

10/10

Exceptional

24 Feb 2025

Andrew Otengo

Absolutely Enjoyed my Stay !

2/10

Poor

18 Feb 2025

Verified traveler

Not good

First, the property charges a $100 fee which I do not understand because the conditions of the hotel are deplorable. I have stayed at a few Extended Stay and this is one is just not right. Additionally, it has been five days since my stay, I still have not received my deposit back. I am not sure if I am being a victim of some scam. Finally, there is some musky smell throughout the property.

Self

8/10

Excellent

05 Feb 2025

Amanda

Wonderful Bed!!

The building was getting worked on, but it was still clean. The workers were very nice. I loved the bed it was comfortable, but you can tell it is a little dated. We had no problems checking in or checking out. There was plenty parking. The kitchen area was a nice size with a full size Fridge in it.

Business

10/10

Exceptional

25 Jan 2025

terrence

It was much better than previous hotel and very convenient last minute booking.

Leisure Friends

2/10

Poor

17 Jan 2025

Lanetra

The smell of the place was terrible. I looked passed that because they was courteous to have a note stating “Excuse our appearance we are getting a face lift”. But heading to the room, was beyond human living. The toilet had nasty residue and the tub looked like it was never touched for cleaning. One of the lamps did not work and it was overall nasty! 0/10 would not recommend, not even to my worst enemy!

Business Self

2/10

Poor

11 Jan 2025

Samira

I booked this hotel for my friend
She had 2 kids
I booked for 1 week after that she decided to stay 3 more days and I extended for her
But the front desk told us that she can not stay any more and she should cancel the reservation
I try to contact expedia but no one responded

Family

2/10

Poor

03 Jan 2025

Tyrus

Unsafe dirty

Leisure Family

6/10

Pleasant

19 Dec 2024

Peter

High price for a small room and bed to soft.

Leisure Partner

10/10

Exceptional

03 Dec 2024

Ernest

I like the location of the property. It is close to the galleria and it is convenient and accessible

2/10

Poor

30 Nov 2024

Krishna

No breakfast, no room service for 2 weeks,

Business Family

10/10

Exceptional

18 Nov 2024

Joan

Nice hotel, well priced

Clean, quiet, easy to get around. Needs bigger parking lot

Business

4/10

Poor

16 Nov 2024

Casey

The front desk agent was very professional at check in. Made it to my room, and it smelled like an ash tray!! Looked back in the hall to ensure non smoking, and it was a non smoking room! Spoke to the front desk agent, and explained the overwhelming smell of cigarettes, and was handed a bottle of air freshener.
Place is awful!

Business

6/10

Pleasant

13 Nov 2024

Kriztell C

Good area but the hotel wasn’t that clean

8/10

Excellent

09 Nov 2024

Patricio

Leisure Self

10/10

Exceptional

31 Oct 2024

James

5️⃣✨⭐⭐

EXTREMELY COMFORTABLE
🤘😁🤘

Friends_and_family Family

2/10

Poor

29 Oct 2024

Charles Thomas

Dingy. Drab. Poor service. Rude staff.

After a terrible day of travel with a myriad of delays the icing on the cake was being forced to sleep in my car in this hotel’s parking lot because they couldn’t or wouldn’t let me check in. I arrived a bit after midnight and the rude staff at the front desk said I could not check in due to “a night audit”. Seriously? So I slept in my car, despite having PAID for a room that night. No followup. No offer to refund part of my bill.

Once I did get into a room it was clearly water damaged, dingy. The toilet made noises all the time. The shower leaked and had poor drainage and ventilation. There was an iron, but no ironing board. Despite there being a “kitchen” there were no utensils, pots, pans, or anything useful for actually using the kitchen. Front desk staff were consistently rude and indifferent. The grass around the parking lot is like a minefield of dog poop.

The WiFi does work. That is about the only positive aspect of a stay here.

Self

6/10

Pleasant

25 Oct 2024

John

The bed was comfy, hall way had bad smell.

Business Self

10/10

Exceptional

11 Oct 2024

Alaa

Good

Business Family_with_children

10/10

Exceptional

11 Oct 2024

Alaa

Good

Business_and_leisure Family_with_children

10/10

Exceptional

03 Oct 2024

Kevianno

That’s outstanding customer service by ASHA at the front manager Stacey. This is a great location. It’s very quiet and safe and these two individuals provided great friendly and welcoming customer service.

Leisure Self

6/10

Pleasant

20 Sep 2024

Md Nazmus

Multiple facilities in the room were broken, such as lights, Door lock. There was nobody when I was checking out in the counter. And overall, there was a cleanliness issue across the hotel.

10/10

Exceptional

04 Sep 2024

Shana

It was fine

10/10

Exceptional

02 Sep 2024

Shana

Everybody was very kind and welcoming

Leisure Friends

2/10

Poor

31 Jul 2024

Tin-Wai

Charged cancellation fee when they had no power

The day before I arrived I received an automatic email reiterating that check in was at 3pm so I thought everything was fine at the hotel after hurricane Beryl. When I arrived the day of my booking at 3pm, the hotel had no power (6 days after landfall) and could not honor my reservation or let me check in. Yet they charged me their cancellation fee of one night's stay. If they were able to send me an email the day before, why could they not have contacted me about their lack of power? Why should I pay anything at all? Still trying to get this disputed between the hotel itself, hotels.com, and my credit card company.

2/10

Poor

07 Jul 2024

Jagadeesh

There are quite a few problems(starting from unprofessional staff, unclean hotel & rooms, weed smell through out the hotel & walk ways, spoiled mattress, rochers in bath room. I had to vacate the room early as none of the concerns addressed. I have been told it’s old building all the rooms in the hotel are same.

Leisure Family

10/10

Exceptional

01 Jul 2024

Elena

Friendly and accommodating staff. Easy check in check out. Quiet. Stayed one night.

2/10

Poor

21 Jun 2024

Keisha

First i waited 30 minutes for someone to check me in. There were people hanging everywhere and just a bad vibe. Very unsatisfied

2/10

Poor

15 Jun 2024

Torah

As someone who traveled from California for post-operative care following a mommy makeover, I expected a high standard of service and accommodation, but unfortunately, my experience fell far short.During my stay, I encountered several serious issues. I was horrified to wake up in the middle of the night to find two roaches in my room. This is completely unacceptable and raises serious concerns about the cleanliness and sanitation of your facilities.The key card for my room frequently malfunctioned, preventing my caretaker from accessing the room. This forced me to get out of bed multiple times, which is a significant liability considering my post-operative condition. The toilet in my room was not working properly. When we notified the front desk, my caretaker was given a plunger to attempt to fix it himself. This lack of professional assistance is deeply troubling and I HAVE PICTURES TO PROVE IT. Despite being aware that I would be staying with a caretaker, the room was only provided with two face towels and two body towels. When I requested additional towels, I was told I could only receive more if I exchanged the ones I had. This is highly inconvenient, especially given my medical needs. On Friday night, my caretaker requested to trade towels and was rudely told by the front desk staff to return at 7 am. When he asked for clarification on the time range, he was met with an attitude. These issues cause a high risk to my health and recovery.

Family

2/10

Poor

14 Jun 2024

Laure

The manager profiled me. She gets defensive and very unprofessional. She accused me of smoking. She refused to listen. She looked down on me. I went a week with leaking sink. 3 nights in the row someone tried to open the door with their keys.i had to ask for things that should have been in the room already. There were three patches on the ground. When it rains there's a leak by the window

2/10

Poor

12 Jun 2024

Verified traveler

Not recommended

It felt very unsafe. People hanging in the hallways and parking lot at night. You could smell the use of drugs. We chose it for the location, but it is not worth it.

The staff are friendly and the rooms were fine.

Friends_and_family Family

6/10

Pleasant

24 May 2024

Jose

Good but not excellent

Business Self

2/10

Poor

12 May 2024

Brittany

The building has roaches

Leisure Family_with_children

8/10

Excellent

08 May 2024

Dmytro

It's ok for money

Business_and_leisure Self

4/10

Poor

08 May 2024

Guillermo

When I first arrived I had to stomp a bug. The fridge was pretty beat up and it was dirty and dusty in the corner of the wall above the fridge. I could still smell smoke like in an old casino hotel. The wood on the chair was chewed up by a dog. the vanity in the bathroom looked like it had water damage and looked like it should be refaced or changed. My phone didn't work and a night light by the bed but I arrived late and wanted to go to bed. The lady was kind enough to offer me another room which she showed me the next day but I was checking out the next day and the hallway reeked of dog urine

Business Self

4/10

Poor

05 May 2024

Sean

First of all the property looked NOTHING like it did in the website. It was completely run down!! There were piles of trash just outside the elevators. The rooms were in horrible condition. It looked worse than an old college apartment. Secondly, the "breakfast" was NOTHING like it was advertised. There wasn't breakfast! We had to go find breakfast somewhere else. I will NEVER stay at a Stay America Suites ever again.

Leisure Family

6/10

Pleasant

27 Apr 2024

Mohammad Rashed

Price was okay. Overall cleanliness at common area, all locks needs changes, my first room has wifi-blind spot. They changed my room, next room was okay with wifi

Business Self

2/10

Poor

24 Apr 2024

Christal

Awful

My experience was the worst. The hallways smelled of pets. The elevator smelles of bug spray! Not clean. Did NOT stay

Friends_and_family Family

10/10

Exceptional

06 Apr 2024

Alfredo

Pro: Free parking lot & very close to commercial area

Business

8/10

Excellent

20 Mar 2024

JOANN

Great location property desperately needs to be remodeled every thing is old and musty

Business Self

2/10

Poor

17 Mar 2024

Christian

Hotel was extremely dirty and under construction . Room not clean on arrival . Strong mildew smell

Leisure Partner

4/10

Poor

02 Mar 2024

Aimee

This was not a clean hotel. One room had issues with bugs. Never recommend staying at this hotel.

Business_and_leisure

8/10

Excellent

29 Feb 2024

David

Hotel and stay were nice, but the staff do a poor job of keeping track of room availability. Less than 15 minutes after I arrived into my room after checking in, the staff member that checked me in, entered my room while I was in there unpacking, to see if the room was empty. He then closed the door and said he was sorry. The day of my check out, before 10am, another guest opened the door to my room as I was packing my belongings for the day. He showed me his key with my room number on his card and apologized and he returned back down to the lobby to get a different room. Managment and staff need to keep better track of occupied and un-occupied rooms.

Business_and_leisure Self

8/10

Excellent

28 Feb 2024

Alysia

Tv didn’t work had to chance rooms , no Mattress in Sofa but other than dat No complaints I enjoyed my stay . & will book again

Business_and_leisure Pet

4/10

Poor

26 Feb 2024

Sathya

The room was not clean, they didn't even bother replace a new toilet paper and we never had a trash bin. It was only given after we asked them. Everything in the room was dirty. The breakfast was not good as well. When we went at 6:55, it was just oatmeal
Not a great place for family with kids

Leisure Family_with_children

2/10

Poor

16 Feb 2024

luis

I never made it to the hotel so didn't check in or checked out but I think is was nice

6/10

Pleasant

31 Jan 2024

Lonise

It was manageble but wish the hotel was more clean

The community service was a 10/10 but it was not as clean as it should have been. The tub and refrigerator were super dirty. My cousin and I had to clean it down ourselves and the sink for out first room was leaking so we had to go to another room on the first night.

Friends_and_family Family

2/10

Poor

20 Jan 2024

Verified traveler

Roaches every where! Filthy!!

This hotel is disgusting. Do NOT STAY here! Roaches everywhere and it was not clean at all. We literally checked in and checkout bc we refused to stay there.

Business

6/10

Pleasant

09 Jan 2024

michele

then rooms was ok, room size are goods but the towels sheet carpet and other things were dirty
The house keeping came only once x week ( and we needed to ask and push to clean ) when was expected to get daily service
the staff was really nice but they didn't have any 3JU=[]]]]]]]V 90P

10/10

Exceptional

31 Dec 2023

James

Excellent service from Robert n diamond!

Diamond and Robert r the bestest staffs, they r the sweetest n most understanding! Who reports to work on a Friday on a holiday week earlier than usual to listen to my needs. It’s Robert n diamond! Really appreciate their service n gg the extra mile making a difference in our stay. Lots of love to them both!

Rooms r currently gg through major renovation, stay tune for better stay experience.

Friends_and_family Family

6/10

Pleasant

18 Dec 2023

Sameer

Breakfast was not served due to Holiday season but on the portal it said breakfast included.

Partner

4/10

Poor

17 Nov 2023

Marvis

The hotel needs to be cleaned better. My room had roaches, dirty bathroom and doors, dirty floors etc..

Leisure Self

2/10

Poor

12 Nov 2023

Lynn M

Absolutely nothing like the pictures online. Room was dirty as in there was still trash in the garbage, the sheets were dirty, the mattresses were stained, safety hazard by bathtub as the floor board was as sticking up, not to mention BUGS!

Business Self

2/10

Poor

06 Nov 2023

Nicole

The door lock was broken so I got moved to another room. Hands down the most terrible conditions I have ever encountered. The room smelled of pee from the entrance and I saw tiny bugs scatter when I put the lights on. Although I was very tired I could not risk the possibility of bed bugs and left immediately The front office staff was nice however this hotel needs to be inspected for safety and health conditions.

Leisure Self

4/10

Poor

31 Oct 2023

marcelo

Breakfast service, very poor options, not even cofee to serve.

Business Partner

2/10

Poor

26 Oct 2023

Verified traveler

Do not recommend.

Upon check in my 1 of the 4 employees booked under one reservation had immediate push back from the front desk person, they knocked on the door of my employees hotel room at 3:30 AM to kick him out of a PAID hotel room with various documentation showing proof of booking and proof of payment, and then the front desk attendant told my Employee he was going to smack him in the face.

Business

4/10

Poor

23 Oct 2023

Verified traveler

Don’t stay here

The room was run down, the front desk staff were not helpful or absent, the fire alarm woke us up every morning and there were roaches.

Partner

6/10

Pleasant

22 Oct 2023

Darline

I chose this property with the idea that I could have meals in the room. There were no pots or pans or dishes in the room, and no silverware. Not even any paper plates or plastic silverware! Extended Stay America is supposed to be for longer stays, but this room could not accommodate a longer stay. I am glad that I only stayed one night.

Business Self

2/10

Poor

26 Sep 2023

Isela

This hotel was probably the worst hotel I’ve ever stayed in. The front desk was unprofessional in all ways. And made his problems ours. Front desk had a lobby full of guest waiting for some sort of assistance.
We finally get to our room after almost an hour waiting to be serviced, and the room is falling apart. The floor board in the bathroom was coming apart making it a huge hazard and almost cut my foot with it stepping out the shower. The base boards were coming apart. Water pressure was extremely low. The toilet stopped working for a while and I had to fix the inside myself. For this hotel being within the galleria it was in such bad condition.

Friends_and_family Family

2/10

Poor

25 Sep 2023

Idongesit

I was very disappionted in this property. They do not even have bathrooms in the lobby area or an ice-maker. It was so dirty and dusty.
Never will I go to another Extended Stay Facility.

2/10

Poor

14 Aug 2023

Andrea

It was a room with a kitchenette , microwave and fridge . First off the main light for the room did not work had to turn all 4 lamps on for the room to have light. Microwave did not work, stove did not reach a heating point stayed lukewarm , took 2 hours to make a simple meal . Tried talking to front desk personnel but no one was available to fix my concerns . Needed utensils as well but was handed 2 butter knives and one teaspoon after waiting 15 minutes for the front desk clerk to find such sorry items. Stains in side the room, one particular stain on bathroom door looked like a full handprint smeared the wall of poop. Carpet was disgusting , SHOWER DID NOT WORK NO PRESSURE IN SHOWER . Demanded to speak with owner to no avail. Had to stay in dirty room and expected to pay full price when conditions were unsanitary

Business Partner

4/10

Poor

05 Aug 2023

Julie

Deceptive Advertisement

The advertisement for this hotel is very deceptive. Elevator smell like dogs and cats. The room was comfortable and clean. Upon on check in arguments with extended stay residents was going on. No coffee or on the go breakfast on the next day. Morning front desk staff not professional. I don't recommend this hotel if you have standards.

Partner

2/10

Poor

30 Jul 2023

luis

Horrible hotel I won’t recommend

Business

4/10

Poor

21 Jul 2023

Debbie

There were roaches coming out.