Name: Doubletree Houston Greenway Plaza
Address: 6 E Greenway Plaza, Houston, 77046, US

Doubletree Houston Greenway Plaza

Houston - TX · United States

100 reviews shown

10/10

Exceptional

25 Jul 2026

Eric

It a little confusing getting around into the hotel from the highway that was the only problem,Everything else was lovely the room was clean and the staff were friendly I would recommend this hotel to friends and family.

10/10

Exceptional

23 Jul 2026

Nicole

really nice staff, super helpful, not one complaint to give.

10/10

Exceptional

22 Jul 2026

Kevin

El hotel está bastante bien y cerca del centro

6/10

Pleasant

22 Jul 2026

Keisha

The room sheets were stained. There was no hot water

8/10

Excellent

22 Jul 2026

Kendra

Stay was uneventful. Only problem I had was I was depending on the shuttle service to get to my morning appointment and the service WASNT available. Forcing me to pay for an Uber

8/10

Excellent

22 Jul 2026

Benita

Stayed 2 nights while on Houston. Nice hotel with clean rooms and friendly staff. The biggest downside was ur inability to get something to eat onsite. Starbucks closed early afternoon. The Rock Bar opened for approximately 5 hours closed at 10. Otherwise, we had a comfortable stay.

6/10

Pleasant

21 Jul 2026

Azubike

Great location, nice breakfast, great staff but the property needs some renovation and WC was broken

Self

10/10

Exceptional

21 Jul 2026

Cristal

Perfect friend m check in to check out

Self

10/10

Exceptional

21 Jul 2026

Terry

After I checked out of the roach motel at Best Western, I was relieved to land here at the Double Tree. The hotel was clean; they had great amenities and services. My room was clean and nicely appointed. The view was gorgeous especially at night. I would absolutely stay here again.

Self

10/10

Exceptional

20 Jul 2026

Sandra

Our hostess was amazing! So welcoming and friendly. Thank you@

Friends

10/10

Exceptional

20 Jul 2026

David

Very nice and clean hotel, the man that checked me in was really helpful. My bed was comfy, so slept good. Especially after a few drinks and a steak at the bar.

Self

2/10

Poor

19 Jul 2026

Cali

I did not have the best experience at this property. The ac in my room did not work properly I tossed and turned. There were water leaks throughout the property. Just not a good experience.

Self

6/10

Pleasant

18 Jul 2026

Henon

Way more expensive for what they offer

Self

10/10

Exceptional

18 Jul 2026

Nicole

The property was amazing. Can’t wait to stay again next year!

Friends

2/10

Poor

17 Jul 2026

Joshua

Room was very, tub/shower had long pieces of hair in it… I don’t even think the shower was cleaned after seeing that much hair. Air conditioner barely worked

Friends

6/10

Pleasant

16 Jul 2026

Stephanie

We appreciate the place to sleep for the night, but we didn’t know if the extra $44 we paid to park before we left.

10/10

Exceptional

16 Jul 2026

Teresa

O really, this was a good stay. I always enjoy staying at this location when visiting.

4/10

Poor

16 Jul 2026

Robert

Hot/cold shower faucet in room did not work correctly. OTA TV channels pixelated.

Partner

8/10

Excellent

13 Jul 2026

Christopher

Staff was amazing. I accidentally booked another Doubletree hotel for the same weekend. Hotel staff helped me contact the other hotel to get it corrected without additional fees.

Second staying at this property within a year and enjoy. Can be a bit pricey if events are happening in the city, but would otherwise stay again.

Self

6/10

Pleasant

13 Jul 2026

Sara

My telephone in the room didn’t work, the surge priotextor blew my coffee machine and after an hour still no one came for help. There are no apps or upgrades on the tv at all. I was upgraded due to cigarette smoking in the building but I was not overall impressed with the facility. The staff was very friendly at check in and check out.

6/10

Pleasant

12 Jul 2026

Ethan

The room was okay, definitely a little outdated so felt kind of dirty. Hallways smelled weird. Staff was nice when checking in but we didn’t get warm cookies in our room. Parking is absolutely terrible, the parking garage made no sense and smelled terrible. Probably wont stay here again compared to other hotels.

Friends

10/10

Exceptional

12 Jul 2026

Ramon

It was amazing

2/10

Poor

11 Jul 2026

Raylon

Dear Hilton Guest Assistance,

I am writing to express my disappointment regarding my recent stay at the DoubleTree by Hilton in Houston.

From the moment I arrived, my experience fell far below the standards I have come to expect from Hilton. The carpet in my room was visibly dirty, the room had an unpleasant odor, and the bathroom had what appeared to be mold. These conditions made the room feel unclean and uncomfortable throughout my stay.

To make matters worse, the breakfast was also extremely disappointing. The quality and overall experience did not meet the expectations associated with the Hilton brand and added to my dissatisfaction with the stay.

I chose Hilton because of its reputation for quality, cleanliness, and hospitality. Unfortunately, this stay failed to meet those expectations. A clean room and a quality guest experience are basic standards that every guest should be able to rely on.

I respectfully request that Hilton review my stay and provide appropriate compensation for the inconvenience and disappointment I experienced. I hope you will take my concerns seriously and use this feedback to improve the experience for future guests.

Thank you for your time and attention. I look forward to your response.

Sincerely,

Raylon Primus

Partner

10/10

Exceptional

11 Jul 2026

David

Excellent service, comfortable beds. Short drive to downtown.

Family_with_children

8/10

Excellent

10 Jul 2026

Faith

The staff was incredible! Parking is a bit pricey and the garage is confusing but understandable for the area. Maybe try putting automatic air refresher in the halls, it smelled like mouth balls aka old people. And try also changing the lighting in the hallway and in the actual rooms. Update the hotel.

Self

10/10

Exceptional

10 Jul 2026

Marcus

Very nice hotel. Well maintained. Staff was very helpful. Breakfast buffet wasn’t great but it was decent. But overall I enjoyed my stay

Self

10/10

Exceptional

09 Jul 2026

EBONY

I enjoyed my stay. Hotel staff were nice and professional. One of the escalators were down. I would definitely recommend.

Partner

8/10

Excellent

08 Jul 2026

Shakeel

The staff was great and location was mostly cleaned well. Some areas could use renovations like the elevators.

Partner

10/10

Exceptional

08 Jul 2026

Shirien

nice hotel in downtown

Partner

10/10

Exceptional

06 Jul 2026

Rodrick

Every body was knowable and helpful

Self

6/10

Pleasant

06 Jul 2026

Amber

The staff was friendly and the common spaces were fine. The rooms and bathrooms need updating and a few of the floors smelled as is people were allowed to smoke.

Partner

10/10

Exceptional

05 Jul 2026

Angelica

The staff at the front desk were very rude .

Partner

10/10

Exceptional

05 Jul 2026

Fahad

Excellent place to stay with family

Family_with_children

6/10

Pleasant

03 Jul 2026

PHILIP

The booking incurred unexpected additional charges for parking ($60) and breakfast, which I thought was included at time of booking, was not include in the price.

Parking charges: charge for parking should be made clear by hotel facilities at the time of booking.

Expexdia booking should clearly state whether breakfast is included in the price.

Hotel is old: needs to be refurbished

Staff: really average but they may be used to the first issues

Ammenities in room: limited

Family

10/10

Exceptional

02 Jul 2026

Marco

Manager asked couple of tines about our stay and was very helpful

Friends

10/10

Exceptional

01 Jul 2026

Angela

The staff at this hotel is excellent. They are knowledgeable, friendly and eager to provide 5 star customer service. I used valet service multiple times each day and again every member of the valet team was friendly and on the ball. The hotel rooms make me think this is an older building that is well maintained. I was so impressed by the staff that I stayed again the next time I was in Houston. I was just as happy as the first stay. It was a little difficult to find the front entrance for the first time. I turned too soon and ended up in the underground garage.

Self

10/10

Exceptional

01 Jul 2026

Khuyen

Small bathroom

6/10

Pleasant

01 Jul 2026

Alexander

just okay

Self

2/10

Poor

30 Jun 2026

Janet

I paid online for the hotel. When I get to the hotel they’re asking deposit payment again. Later on, one of the staff explained to me why? To deduct the amount $$$ by using their garage. The remaining deposit will return to my account, unfortunately nothing was refunded to my account. How terrible it is.

10/10

Exceptional

30 Jun 2026

Wendy

Very comfortable and great location. Clean room and excellent service.

Family_with_children

6/10

Pleasant

30 Jun 2026

Monroe A.

The bathroom showers tub need to be updated and unable on way to make coffee or heat food in the room.

Family_with_children

8/10

Excellent

29 Jun 2026

Tito

We got a good deal on a presidential suite, but the water in the shower was too hot. It seems that cold water did not run to the showers. We had the sign to come back later for cleaning, but they never came back to check. It was still a good experience, but just something that can be improved.

Partner

4/10

Poor

29 Jun 2026

Claire

This hotel feels very old and dingy. The toilet and sinks in the bathroom are that ancient yellow color and make everything feel unclean somehow. The room was very warm despite lowering the AC to the max. Location is fine. Parking is a huge pain and confusing. Not worth what they charge. They need to update the building if they want to present themselves as a nicer hotel.

8/10

Excellent

29 Jun 2026

Ohyong

Good room

10/10

Exceptional

27 Jun 2026

Dante

10/10

Exceptional

26 Jun 2026

Mario

The hotel is great location, the staff is very polite and helpful and facilities are very well kept.

Family_with_children

10/10

Exceptional

25 Jun 2026

Ernesto

The chocolate chip cookie esa awsome!
The shuttle service was not Working.

Self

8/10

Excellent

25 Jun 2026

Bruce

They were understaffed at the front desk. The people that were there were very courteous, but over extended.

Self

10/10

Exceptional

25 Jun 2026

Shinika

Great staff!
Older hotel but still decent!

Partner

10/10

Exceptional

24 Jun 2026

Abe

We love the hotel. The staff was really good. My son enjoyed the pool. The only complaint I have was the outlets in the room were a little old.

2/10

Poor

24 Jun 2026

JoAnna

Absolutely will never stay here again. Accessing the property is a nightmare full of twisting tunnels down into an old underground parking garage. Once inside you must juggle your luggage up two escalators to the lobby. There was only one person checking in the very long line of guests. I understand that FIFA was happening, you could have prepared accordingly. Guest room floors smell like a dive bar full of old cigarette smoke and bad decisions. The rooms and carpet throughout are long overdue for a refresh. I escaped briefly to the restaurant only to return to a door that no longer wanted to be opened and had to wait for hours while “engineering” came to break in and repair it. Well more than a single cookies worth of inconvenience. The only positives you’ll find here is a small bar with really good food (kudos to the chef) and very pleasant staff. Save yourself the headache and stay elsewhere.

Self

10/10

Exceptional

24 Jun 2026

Luis

We were happy with our stay, the property was clean.

Friends

10/10

Exceptional

24 Jun 2026

Yolanda

Oh my God I love this place I love how the valet opens the doors every time you come in or out. This stay was exceptional

Family

10/10

Exceptional

24 Jun 2026

Lili

good

Self

10/10

Exceptional

23 Jun 2026

Murielle

The bathroom wasn’t clean

Self

10/10

Exceptional

23 Jun 2026

Denise

Always an amazing experience at this hotel.

Partner

6/10

Pleasant

22 Jun 2026

Carlos

Love the bar, watched the world cup there!
Good pool
Good Breakfast buffet for a price... good price too.
Issues: Dated property
Also, water was extremely hot and difficult to control at the shower

Self

6/10

Pleasant

22 Jun 2026

Susan

Great location, really nice gym. The restaurant was delicious and Starbucks was in the lobby. I wouldn't use the mobile check in as it worked the first day, but then checked us out on our second day. I would check in with the desk only.

Partner

10/10

Exceptional

21 Jun 2026

Henry

Fast and courteous check in. Quiet, clean, comfortable room.

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

Gabriel

Good, so old building, buy all clean

Friends

4/10

Poor

20 Jun 2026

Pablo

The room I order was nothing I suppose to get and the staff was not helpful and rude

Partner

10/10

Exceptional

19 Jun 2026

Shyan

Room was clean and staff was nice. $30 for parking is a little steep.

10/10

Exceptional

19 Jun 2026

Jeffrey

Fantastic hotel. 5 star all around

Partner

2/10

Poor

18 Jun 2026

Kenneth

It is old and smelled of mildew and cigarettes.

8/10

Excellent

18 Jun 2026

Juan Pablo

I had a pleasant stay at this hotel. The property was clean. The staff was courteous and helpful throughout my visit, making the check-in and check-out process smooth and efficient.

The room was comfortable, clean, and equipped with the amenities needed for a relaxing stay. Housekeeping did a good job keeping everything in order, and the common areas were also well cared for.

Overall, the hotel provided good value for the experience offered.

Partner

10/10

Exceptional

18 Jun 2026

PAUL YEHU

Nice place,
Good customer service,
Good food,
Perfect Room,
I like everything there. Was amazing.

8/10

Excellent

15 Jun 2026

Dennis C.

8/10

Excellent

11 Jun 2026

Jane

Bar/restaurant not open long enough

8/10

Excellent

06 Jun 2026

Justin

They overall stay was great the staff was very helpful and the place was clean. My only complaint would be travel to the parking deck it’s kind of aggravating. I stayed in room 521 and the shower head was a bit messed up but still worked just happens to leak a bit at the top. Loved staying at the double tree overall and had an amazing time on my Houston visit. Hope to come back and would definitely recommend to others and book again if needed.

Partner

10/10

Exceptional

06 Jun 2026

Sanjay

The hotel is in a convenient location and I like the outdoor area. The elevator was older and took way long too move down, but was fine going up. The staff was the best...super helpful and very nice.

Business

10/10

Exceptional

05 Jun 2026

Henry

They have an honest staff …. I left a designer bag with 1,000 in it that was returned untouched five star ⭐️⭐️⭐️⭐️⭐️

Self

2/10

Poor

01 Jun 2026

Rocio

Disgusting rooms. Smelled liked mold and cigarettes either zero air conditioning prior to check in. We moved rooms several times and every room was gross.

Friends_and_family Family

8/10

Excellent

31 May 2026

Clifton

Room was nice but seemed warm at times. And the pool was not operational when I went to use it. Overall it was a nice experience.

Self

10/10

Exceptional

30 May 2026

Alvaro

Friendly and help with staff.

2/10

Poor

24 May 2026

Daniel

There staff was not very helpful with my travel delays causing me to arrival late my room was giving away and no sympathy at all

Self

8/10

Excellent

22 May 2026

Jonathan

The gentleman that checked me in at night was really a delight, so was the valet guy. I think the only issue I had was that I called for my car to be picked up from valet because I was walking out of my room, but they did not want to go get my car until they saw me in person which defeated the purpose of me calling and I was already needing to be somewhere at a certain time. It was also raining. I just wish that they would have gotten my car when I called so that it could be there when I arrived.

Self

10/10

Exceptional

21 May 2026

Ashbby

The rooms were clean and the views were nice

Family

2/10

Poor

21 May 2026

Jennifer

The floor smelled of cigarettes, hotel was very old looking.

Family

8/10

Excellent

20 May 2026

Danny

everything was really excellent. Only bad note is the TV did not work properly.

Partner

10/10

Exceptional

20 May 2026

Thomas

One of the highest quality hotels I’ve ever stayed at.

Self

10/10

Exceptional

20 May 2026

Dante

Great staff!

Self

10/10

Exceptional

19 May 2026

Rhonda Anne

Compared to the first hotel, Sonesta Essential Houston Hobby Airport that was closed for renovations way after I was booked and they sent us to the second one that wasn’t suitable. The stay at DoubleTree by Hilton Hotel Houston - Greenway Plaza was very suitable, warm, friendly and clean

Family_with_children

10/10

Exceptional

19 May 2026

Clinton

Had to change rooms due to sink not draining.

10/10

Exceptional

18 May 2026

Bessy

very nice property, love the green space and food was excellent at the bar

Self

2/10

Poor

18 May 2026

Azalea Duo

The walls are paper-thin — you can literally hear everything from neighboring rooms. We even had to switch rooms at 11 PM because our neighbors were being too loud. It’s surprising that a four-star hotel doesn’t even provide slippers. There were also hair remnants left on the bathroom floor when we arrived, which was disappointing.

Housekeeping never came despite us leaving the room at 7 AM, but then they showed up the next day around 8–9 AM, which felt inconsistent and inconvenient. Overall, the experience did not meet expectations, and I would not stay here again.

Partner

10/10

Exceptional

18 May 2026

TOBY

Very nice place. Great location relative to business area within less than 2 miles. Would definitely stay here again.

Self

10/10

Exceptional

18 May 2026

Rick

The hotel was very comfortable, and within walking distance of my business destination and a number of excellent restaurants.

Self

6/10

Pleasant

17 May 2026

Josue

If you are new to the area parking garage will be kind of hard if you take a wrong turn. The room was clean and cold. Just one night staying there and the toilet chain had disconnected from the handle from inside and the shower handle came off as well lol 😂 but overall clean. Also the fridge was not on. Staff was very professional and chill.

Partner

10/10

Exceptional

17 May 2026

Kyler

Beautiful location and phenomenal Customer Service

Partner

10/10

Exceptional

16 May 2026

Claressa

Clean room. Quiet stay. Very courteous staff.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Thomas

The Doubletree Greenway Plaza is not a new facility but it is updated and well maintained. The staff is friendly and professional. Two of the escalators to the parking structure were not working. Self parking can be challenging, so I would recommend valet.

Self

10/10

Exceptional

15 May 2026

Veronica

No breakfasts

Partner

2/10

Poor

14 May 2026

SHOME

I experienced poor service and didn't met my expectation level

Self

10/10

Exceptional

13 May 2026

Prakash S

Great location, clean and nice property

4/10

Poor

13 May 2026

Julio Cesar

Muy complicado el acceso al hotel y parqueo del vehículo

Partner

2/10

Poor

12 May 2026

Eric

The check in process was horrible because they could not find our reservation. When they did it was charged to a card that did not belong to us. The air conditioning system was deplorable in the hallways. It was our niece's college graduation and we referred all family members to that hotel. They ALL had check in issues. We did not even stay at the hotel because it was such a hassle and we still got charged. The parking garage broke the rack on our SUV and the parking meter did not work in the underground garage. We finally paid $40 after a huge hassle at the front desk. The rooms were not well taken care of and the staff was untrained and overworked because they lacked decorum in difficult situations. Hilton has lapsed in its service and its quality. The Doubletree Greenway Plaza needs a full makeover and better management.

6/10

Pleasant

11 May 2026

Alyssa

I didn’t get to utilize the shuttle. It was either one driver working or it doesn’t run at certain times.

Self

8/10

Excellent

11 May 2026

Whitney

The room was fine, but dusty. Maybe just not used in a while. Overall my stay was great.

Self