Doubletree Houston Greenway Plaza

United States , Houston - TX
HOUSTON, 6 E Greenway Plaza
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100 reviews shown

10/10

Exceptional

27 Apr 2026

Benito

Very friendly and helpful staff, excellent location and amenities.

Self

10/10

Exceptional

26 Apr 2026

lisa

Clean and decent. Like any other double tree

Self

10/10

Exceptional

24 Apr 2026

Ashton

Nice

4/10

Poor

24 Apr 2026

LaRee

Internet was horrible, breakfast was soso.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Cathy

The room was clean, the location near Lakewood is why I stay here.

Self

8/10

Excellent

21 Apr 2026

Michael

Breakfast buffet overpriced. Guests should not be charged gor parking

Partner

10/10

Exceptional

21 Apr 2026

Kathy

Everything was excellent

Partner

6/10

Pleasant

20 Apr 2026

Chasilyn

Update room

Partner

8/10

Excellent

19 Apr 2026

Daniel

It was fine. Nothing special. Rooms are old and kind of gross and the parking garage is way too confusing. Staff is nice tho

4/10

Poor

17 Apr 2026

Vanessa Ngoc

Poor customer services ( need to train Front Desk staff)low amenities, and property is old and outdated. Next time I would reconsider staying at a different location.

Self

10/10

Exceptional

16 Apr 2026

Steven

Clean room

Business

6/10

Pleasant

14 Apr 2026

abdoul

The front desk agents and the weekend manager were amazing.

Self

10/10

Exceptional

13 Apr 2026

Kristine

The staff is wonderful to get you checked in and assist with any needs. The hotel is very clean which is a priority. The location was perfect for our needs.
Thank you!

Partner

2/10

Poor

13 Apr 2026

JOHN

Poor

Self

8/10

Excellent

12 Apr 2026

Yeni

Well, the service was little poor at the restaurant we pay for the buffet 😑

Family

4/10

Poor

12 Apr 2026

Luis

What do you look forward to, when choosing a hotel mostly when coming from out of town with your family. If you’re trying to enjoy a nice weekend with your family this is not the place to stay.

My family arrived Friday evening March 21 as my wife was approaching the lobby area to check in, she was wasn’t able to drive through do to a lot of bikers being in the area over populating the area with the bikes . We have a 2 year old they had loud music, people drinking in the front of the hotel. Loud bikes we weren’t able to sleep through . This situation was ongoing for the whole weekend .

This situation was brought up to the proper management, no action was taking . Having no empathy for other stayers in the hotel.

Valet parking was horrible and with me paying for 2 vehicles for 3 days. My wife’s vehicle and mine . I picked up my vehicle at 3am to drive to work. Valet assistance wasn’t in the area, the wait was for over 45 min. My drive to work is over 1 hr. When the valet attendant showed up he had a string odor of marihuana, of course this odor stayed in my vehicle for over 45 min. One night my wife’s vehicle Yukon 2026 was left on the side of the road not properly being parked in the correct area .

Just a horrible experience overall in this hotel.
Just pay up some more and go stay Royal Sonesta or any other hotel by galleria area or downtown.

Family_with_children

4/10

Poor

09 Apr 2026

Aidan

8/10

Excellent

08 Apr 2026

Martha

Location was perfect. Some of the rooms were outdated but clean.

Business

10/10

Exceptional

08 Apr 2026

Kevin

Suitable

6/10

Pleasant

07 Apr 2026

D B

I have stayed at this hotel several times as the location is great & staff is excellent but there is always problems with the property itself.
This time the only electrical outlet on the nightstand didn’t work & the lamp where it was located had to be changed out. The accessible shower Is not user friendly & the hook to hang the hand held shower head was missing.
In a previous stay the commode was the problem. The tech outlets are too far from the nightstand.
The staff always responds quickly to problems but the fact there is always something is annoying.

6/10

Pleasant

06 Apr 2026

tonya

The general manager checked us in and out! She was super nice! The hotel is nice, but the room was outdated and the self parking garage is scary!

10/10

Exceptional

30 Mar 2026

Summer

We didn’t have breakfast or bar the room was clean and staff very nice

Friends_and_family Family

4/10

Poor

29 Mar 2026

Joan

I did not eat breakfast here. I did order room service and the food was good.

Self

4/10

Poor

27 Mar 2026

Nick

For the money it was not even close to worth the money and $30 for parking and $18 for a breakfast not any better than a complimentary one not at all worth the high rates

Friends

10/10

Exceptional

27 Mar 2026

Keile

Room was very clean and the valet were super nice!

10/10

Exceptional

27 Mar 2026

Paula

Staff was gteat let us check in early and made the process easy.

Partner

6/10

Pleasant

27 Mar 2026

Stephanie

My suitcase was soaked at the bottom due to a leak from the wall that wasn’t discovered until the next morning after attempting to get dressed. I was overly irritated because I was offered a free upgrade from the room I originally booked and the rooms were not up to par for the amount of money being charged; old bathrooms, insufficient lighting in them

2/10

Poor

24 Mar 2026

James

Staff is unfriendly and unfair

4/10

Poor

24 Mar 2026

Joe

They charged me for items that I did not consume.

Self

10/10

Exceptional

23 Mar 2026

Melanie

The staff at check in was wonderful!

Business

4/10

Poor

23 Mar 2026

Florence

All the staff, except the front desk were very kind, professional, and didn’t mae me feel like I was bothering them. The breakfast staff and the Starbucks staff were excellent. The front desk staff, after I asked for a physical key, made me feel like I was asking for a whole new room, bothered and annoyed. There was a panel in my closet that was hanging down, so I could see the wires and cobwebs in the crawl space. A maintenance man came by, 30 minutes after I entered my room for the first time and said someone called for a light bulb to be changed. Traveling alone, I said I did not call. I eventually found the broken light bulb, but it wasn’t a light I needed, so I never called him back. I asked for a room on the app, they gave me a different room when I checked in. The drain in the shower didn’t, so I had a dirty tub after every shower. I feel did not feel like this was a Hilton hotel. It was 5 minutes away from the bus stop. A lot of food that is walking distance around.

Self

10/10

Exceptional

23 Mar 2026

Cassandra

Very friendly from the moment you arrived. Room was amazing, bed was comfortable definitely will be back

6/10

Pleasant

23 Mar 2026

Paulus

Uncourteous staff. They picked up a phone call and didn’t help us for a while when we were checking in. Other staffs didn’t help either. At the end they didn’t get us enough directions in this big hotel. But the valet guy was chill & helpful.

Family_with_children

4/10

Poor

22 Mar 2026

Lexis

Room was clean but tub was old and stained , room was very small like a closet and my heat didn’t work all night

Partner

8/10

Excellent

22 Mar 2026

Michael

The Parking is out m

2/10

Poor

22 Mar 2026

Gabino

Worst experience of my life, vale lost my vehicle didn’t help me find it told me to call the police never even staying or recommending that place ever again

4/10

Poor

19 Mar 2026

Kyle

Room was downgraded to start off. Still charged the same amount. Room smelt like smoke, and felt very dated. It was convenient but wouldn't stay there again

Self

8/10

Excellent

18 Mar 2026

Robert

The room set back from the hallway kept the room nice and quiet. The parking situation needs some fixing though.

Partner

6/10

Pleasant

17 Mar 2026

Bridget

If you drive

8/10

Excellent

16 Mar 2026

Alan

Well run property. Parking garage is difficult to find, hard to navigate, and feels scary—all of that for $30 per night!

Partner

10/10

Exceptional

16 Mar 2026

Milagro

It was nivce

10/10

Exceptional

15 Mar 2026

Tameca

Great stay! Parking staff was excellent! Love the location and overall feel of the hotel!

Family

10/10

Exceptional

15 Mar 2026

Eric

Doubletree, location, staff and amenities were AMAZING

6/10

Pleasant

15 Mar 2026

Sofia

The staff wasn’t welcoming, seemed bothered when I asked questions. The shower curtain had stains and the bed sheets did as well

4/10

Poor

14 Mar 2026

BUTCH

Be prepared/forced to pay for valet if you drive a truck or other tall vehicle. The parking at this location was a nightmare and is very limited. The property/garage was built 50 yrs ago and has not been updated. It will not accommodate certain vehicles.

Friends_and_family Family

2/10

Poor

14 Mar 2026

Marvin

Nothing is up to date and fridge didn’t even work in room. After letting them know they did nothing to fix the problem

Partner

10/10

Exceptional

13 Mar 2026

marquis

Hotel was clean staff was incredibly nice and friendly no issues at all.

Self

10/10

Exceptional

12 Mar 2026

Meagan

Location was excellent.

Family_with_children

6/10

Pleasant

10 Mar 2026

Jacob

False Advertising= very dissapointed. The Deluxe room queen size bed images is incorrect. There is an image where there is a couch and TV in a seperate room divided from the bedroom by double doors. I can personally state that my room came with no such thing and I purchased that room in the impression that I would get that extra room.

Breakfast was $18 per person and looked like a continental breakfast. We asked for robes, in person in the lobby, to be brought up and never arrived. The water in the shower smelled like the ocean in corpus.

The check in staff was average. And I paid for Valet and all they did was park my car on arrival. I left 3 times during my stay and was given my key each time and I parked it myself. I was only “valet-ed” once.

Partner

10/10

Exceptional

09 Mar 2026

Michael

Friendly staff at check in/out, valet was quick and polite, rooms are clean and spacious, HBO included. We were 12 minutes from NRG stadium.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Teresa

The room was clean. The staff were very friendly. The lighting in the room was horrible. It always seemed dark even with the curtains open. Other than that, I would stay again.

Friends

8/10

Excellent

09 Mar 2026

Janae

Great stay. Great location. Would recommend brighter lighting in the room and a thermostat that has heat just not just air

2/10

Poor

08 Mar 2026

Tiffany

This hotel is very rundown and is in need of serious renovations. The 1st room that I was given was still dirty. Wet towels in bathroom, trash in the trash can, dirty carpet and an oder.
Staff was friendly and gave me a new room right away. This was on a higher floor so I guess they assumed it would be better. Wrong. While it was up to their standards of clean, it was very worn down. Ceiling failing apart and water leaking every time the shower is on. Carpet stains galore, dirty lamp shades and the AC was so loud that it sounded like an unbalanced washing machine. I had to leave it off the entire 3 day stay. I will not stay here again and I do not recommend unless you don’t care about the things mentioned.

I travel monthly domestic and/or internationally and this the first negative review that I’ve had to make in years. It was that bad.

Self

6/10

Pleasant

08 Mar 2026

Tierra

My room vents were terrible; filled with dust and slightly broken. Bathroom tub/toilet area is small but it is a larger hotel location. I enjoyed all the staff very friendly and accommodating. Overall an okay stay it just need updating

Self

6/10

Pleasant

08 Mar 2026

WILLIAM

The hotel needs a renovation

10/10

Exceptional

07 Mar 2026

Melody

Very welcoming and cozy

Self

2/10

Poor

04 Mar 2026

Haider

No water! Had to check out and into a nearby hotel at 9 am and was late to my meeting. Building parking lot looks like a prison. The rooms and building is outdated. Not ever coming back and suggest you look elsewhere.

2/10

Poor

02 Mar 2026

Brandon

Do not stay here!! Paid $250 /night for 2 nights. Escalators were broke, water leakes, air condition out for a couple hours, lastly my truck got hit the cement cielings in the parking garage. Told me i was clear to go in and then hotel and valet denied responsiblitlity then they all said they woulld cover my valet so when i was checking out they said they couldnt cover both nights of valet only 1. I will never stay here again!!! Dont say i didnt warn you!!

Partner

10/10

Exceptional

01 Mar 2026

Colt

Courteous and helpful staff, clean rooms, good location.

10/10

Exceptional

28 Feb 2026

Richard

Clean room. Comfortable bed. All good

Partner

10/10

Exceptional

23 Feb 2026

Malicha

Great customer service and nice room.

Self

4/10

Poor

22 Feb 2026

Bill

Upon arriving early was told no rooms were available which was fine but I came back in the evening to find out that the computers were down so checking in was a nightmare. No towels in the room. Stayed two nights and only the A/C was working. No heat even when set to 80 degrees. Definitely won't return to this hotel.

Self

8/10

Excellent

17 Feb 2026

Gustavo

Carpet need update

Partner

6/10

Pleasant

17 Feb 2026

Dennis

The room was very small not what they advertised it to be paid extra for a larger room and amenities was extremely disappointing

Family

4/10

Poor

16 Feb 2026

Vanessa

Room was not as it was in the picture. Old and ran down. Escalator was broken. Hallway had a funky smell almost like skunk.

Partner

10/10

Exceptional

15 Feb 2026

Armando

Yes

Leisure Partner

8/10

Excellent

15 Feb 2026

Shonta

The room was a king corner room and it was nice. The bed was comfortable, the view was nice, and it was clean. The only downside was that it was cold and the heater was not blowing warm air. A highlight was Carmen in the restaurant Stigs. Very pleasant young woman and great service. She made breakfast enjoyable with good conversation. Overall the stay was nice and will do again.

Leisure Partner

8/10

Excellent

12 Feb 2026

Elaine

The staff is phenomenal. Room was very clean. I'd stay here again.

Business Self

10/10

Exceptional

11 Feb 2026

Julie

Staff was very helpful

Self

6/10

Pleasant

10 Feb 2026

Paula

Air conditioning was broken and there was a musky smell in the hotel.

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

joanne

This hotel is the best place we have ever stayed anywhere Recommend it to everyone ,staff, cleanliness, location all was fabulous. Thank you see you next time we go to Lakewood Church .

Leisure Family

4/10

Poor

09 Feb 2026

Laura

Hola, al parecer me cobraron de más en el hotel, tengo cobros que no corresponden a la tarifa total en la reservacion

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

John

Friendly staff, nice roomd

10/10

Exceptional

04 Feb 2026

Robert

Room was clean, comfortable bed.
Front desk staff was very friendly and your chocolate chip cookies are amazing!

Leisure Partner

6/10

Pleasant

01 Feb 2026

Robert

Old hotel needs work updating which they're doing.When you see a popcorn ceiling you know it's old

10/10

Exceptional

28 Jan 2026

Juantari

Great stay

Leisure Partner

4/10

Poor

27 Jan 2026

Robert

Room had no heat, had to move to another room. In the new room the toilet had to be repaired. In my wifes room, the sink water was hot but the shower water was only lukewarm. Both rooms felt cold just a few feet from the heat vents. The corridors and Sprig restaurant were always cold. The exceptional cold weather was part of the problem. Desk staff were helpful and sent maintenance to the room when called. Except when we asked for a new remote control, no one came. Housekeeping service was good as was valet . Valet John really stood out with his help.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

CORRAHN

Great view of the city. Perfect location.

Leisure Friends

10/10

Exceptional

25 Jan 2026

Thomas

The room was very clean and the staff was attentive…

10/10

Exceptional

23 Jan 2026

Ann

The staff was friendly and helpful.

Self

8/10

Excellent

20 Jan 2026

Karla

Valet was very helpful and the room stayed clean

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

William

The property itself was outdated for what was advertised. Most certainly not a 4-star hotel. I would put this as a 3-star at best. Shower/bathroom was small and the door closed into the toilet area, so it was hard getting in and out.
The room was big. The staff was decent. The only 5-star recommendation I can give for this review was the valet staff. Excellent service there. Only issues was the texting was non-existent as it was not working majority of the time, so you have to go downstairs to request your car - But they do park it right outside so it is convenient.

6/10

Pleasant

18 Jan 2026

Tamra

The room was outdated not as pictured and it smelled like sewer

Leisure Partner

6/10

Pleasant

16 Jan 2026

Michael

Small rooms outdated and parking is a problem as well

Leisure Partner

10/10

Exceptional

16 Jan 2026

Saniya

Very nice staff

4/10

Poor

12 Jan 2026

Joanna

Room was okay , till I got to the shower , no water at all , the water seem to be struggling to come out , once it did it was extremely loud and the water came out dirty . Room was expensive for the night . On top of that you have to pay a lot for parking . I don’t plan on booking here ever again .

Leisure

6/10

Pleasant

10 Jan 2026

Jan

The sheets in my bed and the tub in my bathroom had human hair in them, I had to change rooms.

8/10

Excellent

09 Jan 2026

Gabriela

Clean room, nice location, good amenities, attentive staff. A bit old.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Christopher

It was nice

I didn’t care for the mattress

10/10

Exceptional

08 Jan 2026

Erika

Clean and comfy

Leisure

6/10

Pleasant

08 Jan 2026

Francis

The bedside light was flickering and also the vanity mirror lights in the bathroom. One out of the two didn’t work and also the water sprinkler in the roof of the bathroom looked rusty and should be changed. Room 805. Also the underground garage door is locked all day to encourage you to pay for valet parking instead. That’s just plain wrong. Especially because paying for visitors parking with greenway cost me less for four days than I would pay for valet parking with Hilton.

Leisure Partner

8/10

Excellent

05 Jan 2026

Cathy

Convenient, clean, quiet and accessible to Lakewood Church.

Leisure Self

8/10

Excellent

05 Jan 2026

Michelle

Well situated between the areas that I needed to get to. Hotel rooms need an update but gym is particularly nice.