Doubletree Houston Greenway Plaza

United States , Houston - TX
HOUSTON, 6 E Greenway Plaza
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100 reviews shown

8/10

Excellent

06 Jun 2026

Justin

They overall stay was great the staff was very helpful and the place was clean. My only complaint would be travel to the parking deck it’s kind of aggravating. I stayed in room 521 and the shower head was a bit messed up but still worked just happens to leak a bit at the top. Loved staying at the double tree overall and had an amazing time on my Houston visit. Hope to come back and would definitely recommend to others and book again if needed.

Partner

10/10

Exceptional

06 Jun 2026

Sanjay

The hotel is in a convenient location and I like the outdoor area. The elevator was older and took way long too move down, but was fine going up. The staff was the best...super helpful and very nice.

Business

10/10

Exceptional

05 Jun 2026

Henry

They have an honest staff …. I left a designer bag with 1,000 in it that was returned untouched five star ⭐️⭐️⭐️⭐️⭐️

Self

2/10

Poor

01 Jun 2026

Rocio

Disgusting rooms. Smelled liked mold and cigarettes either zero air conditioning prior to check in. We moved rooms several times and every room was gross.

Friends_and_family Family

8/10

Excellent

31 May 2026

Clifton

Room was nice but seemed warm at times. And the pool was not operational when I went to use it. Overall it was a nice experience.

Self

10/10

Exceptional

30 May 2026

Alvaro

Friendly and help with staff.

2/10

Poor

24 May 2026

Daniel

There staff was not very helpful with my travel delays causing me to arrival late my room was giving away and no sympathy at all

Self

8/10

Excellent

22 May 2026

Jonathan

The gentleman that checked me in at night was really a delight, so was the valet guy. I think the only issue I had was that I called for my car to be picked up from valet because I was walking out of my room, but they did not want to go get my car until they saw me in person which defeated the purpose of me calling and I was already needing to be somewhere at a certain time. It was also raining. I just wish that they would have gotten my car when I called so that it could be there when I arrived.

Self

10/10

Exceptional

21 May 2026

Ashbby

The rooms were clean and the views were nice

Family

2/10

Poor

21 May 2026

Jennifer

The floor smelled of cigarettes, hotel was very old looking.

Family

8/10

Excellent

20 May 2026

Danny

everything was really excellent. Only bad note is the TV did not work properly.

Partner

10/10

Exceptional

20 May 2026

Thomas

One of the highest quality hotels I’ve ever stayed at.

Self

10/10

Exceptional

20 May 2026

Dante

Great staff!

Self

10/10

Exceptional

19 May 2026

Rhonda Anne

Compared to the first hotel, Sonesta Essential Houston Hobby Airport that was closed for renovations way after I was booked and they sent us to the second one that wasn’t suitable. The stay at DoubleTree by Hilton Hotel Houston - Greenway Plaza was very suitable, warm, friendly and clean

Family_with_children

10/10

Exceptional

19 May 2026

Clinton

Had to change rooms due to sink not draining.

10/10

Exceptional

18 May 2026

Bessy

very nice property, love the green space and food was excellent at the bar

Self

2/10

Poor

18 May 2026

Azalea Duo

The walls are paper-thin — you can literally hear everything from neighboring rooms. We even had to switch rooms at 11 PM because our neighbors were being too loud. It’s surprising that a four-star hotel doesn’t even provide slippers. There were also hair remnants left on the bathroom floor when we arrived, which was disappointing.

Housekeeping never came despite us leaving the room at 7 AM, but then they showed up the next day around 8–9 AM, which felt inconsistent and inconvenient. Overall, the experience did not meet expectations, and I would not stay here again.

Partner

10/10

Exceptional

18 May 2026

TOBY

Very nice place. Great location relative to business area within less than 2 miles. Would definitely stay here again.

Self

10/10

Exceptional

18 May 2026

Rick

The hotel was very comfortable, and within walking distance of my business destination and a number of excellent restaurants.

Self

6/10

Pleasant

17 May 2026

Josue

If you are new to the area parking garage will be kind of hard if you take a wrong turn. The room was clean and cold. Just one night staying there and the toilet chain had disconnected from the handle from inside and the shower handle came off as well lol 😂 but overall clean. Also the fridge was not on. Staff was very professional and chill.

Partner

10/10

Exceptional

17 May 2026

Kyler

Beautiful location and phenomenal Customer Service

Partner

10/10

Exceptional

16 May 2026

Claressa

Clean room. Quiet stay. Very courteous staff.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Thomas

The Doubletree Greenway Plaza is not a new facility but it is updated and well maintained. The staff is friendly and professional. Two of the escalators to the parking structure were not working. Self parking can be challenging, so I would recommend valet.

Self

10/10

Exceptional

15 May 2026

Veronica

No breakfasts

Partner

2/10

Poor

14 May 2026

SHOME

I experienced poor service and didn't met my expectation level

Self

10/10

Exceptional

13 May 2026

Prakash S

Great location, clean and nice property

4/10

Poor

13 May 2026

Julio Cesar

Muy complicado el acceso al hotel y parqueo del vehículo

Partner

2/10

Poor

12 May 2026

Eric

The check in process was horrible because they could not find our reservation. When they did it was charged to a card that did not belong to us. The air conditioning system was deplorable in the hallways. It was our niece's college graduation and we referred all family members to that hotel. They ALL had check in issues. We did not even stay at the hotel because it was such a hassle and we still got charged. The parking garage broke the rack on our SUV and the parking meter did not work in the underground garage. We finally paid $40 after a huge hassle at the front desk. The rooms were not well taken care of and the staff was untrained and overworked because they lacked decorum in difficult situations. Hilton has lapsed in its service and its quality. The Doubletree Greenway Plaza needs a full makeover and better management.

6/10

Pleasant

11 May 2026

Alyssa

I didn’t get to utilize the shuttle. It was either one driver working or it doesn’t run at certain times.

Self

8/10

Excellent

11 May 2026

Whitney

The room was fine, but dusty. Maybe just not used in a while. Overall my stay was great.

Self

8/10

Excellent

10 May 2026

Julio

Great customer service when checking in and out of Hotel!

Friends_and_family Family

8/10

Excellent

10 May 2026

Shitao

No comments

Self

10/10

Exceptional

10 May 2026

Michelle

Hotel was very clean and comfortable. Only problem as no coffee, cream or sweetner in the room. Staff brought it to the room fairly quickly upon request.

Friends_and_family Family

4/10

Poor

08 May 2026

Carl

Awakened to a comforter normally covered in a clean bedsheet that had excrement and other stains on it. It was truly disgusting. Just because you put a clean sheet on the comforter doesn't make it sanitary. Gross

Self

10/10

Exceptional

08 May 2026

Johnnikkia

The view of our room

Partner

6/10

Pleasant

01 May 2026

Charles

What you'd expect of a DoubleTree. Everything good, clean & comfortable, but a little warn and in need of a refresh in some areas.

10/10

Exceptional

30 Apr 2026

Carol

Great staff. Wonderful stay.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Pryde

Clean Room. Nice Staff.

Self

10/10

Exceptional

29 Apr 2026

Hillary

Great, central location - easy valet parking - great city room views.

Business

10/10

Exceptional

29 Apr 2026

Robert

The breakfast buffet was very nice.
The staff at the front desk is friendly and professional and the warm cookies they offer are superb.

Partner

10/10

Exceptional

27 Apr 2026

Benito

Very friendly and helpful staff, excellent location and amenities.

Self

10/10

Exceptional

26 Apr 2026

lisa

Clean and decent. Like any other double tree

Self

10/10

Exceptional

24 Apr 2026

Ashton

Nice

4/10

Poor

24 Apr 2026

LaRee

Internet was horrible, breakfast was soso.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Cathy

The room was clean, the location near Lakewood is why I stay here.

Self

8/10

Excellent

21 Apr 2026

Michael

Breakfast buffet overpriced. Guests should not be charged gor parking

Partner

10/10

Exceptional

21 Apr 2026

Kathy

Everything was excellent

Partner

6/10

Pleasant

20 Apr 2026

Chasilyn

Update room

Partner

8/10

Excellent

19 Apr 2026

Daniel

It was fine. Nothing special. Rooms are old and kind of gross and the parking garage is way too confusing. Staff is nice tho

4/10

Poor

17 Apr 2026

Vanessa Ngoc

Poor customer services ( need to train Front Desk staff)low amenities, and property is old and outdated. Next time I would reconsider staying at a different location.

Self

10/10

Exceptional

16 Apr 2026

Steven

Clean room

Business

6/10

Pleasant

14 Apr 2026

abdoul

The front desk agents and the weekend manager were amazing.

Self

10/10

Exceptional

13 Apr 2026

Kristine

The staff is wonderful to get you checked in and assist with any needs. The hotel is very clean which is a priority. The location was perfect for our needs.
Thank you!

Partner

2/10

Poor

13 Apr 2026

JOHN

Poor

Self

8/10

Excellent

12 Apr 2026

Yeni

Well, the service was little poor at the restaurant we pay for the buffet 😑

Family

4/10

Poor

12 Apr 2026

Luis

What do you look forward to, when choosing a hotel mostly when coming from out of town with your family. If you’re trying to enjoy a nice weekend with your family this is not the place to stay.

My family arrived Friday evening March 21 as my wife was approaching the lobby area to check in, she was wasn’t able to drive through do to a lot of bikers being in the area over populating the area with the bikes . We have a 2 year old they had loud music, people drinking in the front of the hotel. Loud bikes we weren’t able to sleep through . This situation was ongoing for the whole weekend .

This situation was brought up to the proper management, no action was taking . Having no empathy for other stayers in the hotel.

Valet parking was horrible and with me paying for 2 vehicles for 3 days. My wife’s vehicle and mine . I picked up my vehicle at 3am to drive to work. Valet assistance wasn’t in the area, the wait was for over 45 min. My drive to work is over 1 hr. When the valet attendant showed up he had a string odor of marihuana, of course this odor stayed in my vehicle for over 45 min. One night my wife’s vehicle Yukon 2026 was left on the side of the road not properly being parked in the correct area .

Just a horrible experience overall in this hotel.
Just pay up some more and go stay Royal Sonesta or any other hotel by galleria area or downtown.

Family_with_children

4/10

Poor

09 Apr 2026

Aidan

8/10

Excellent

08 Apr 2026

Martha

Location was perfect. Some of the rooms were outdated but clean.

Business

10/10

Exceptional

08 Apr 2026

Kevin

Suitable

6/10

Pleasant

07 Apr 2026

D B

I have stayed at this hotel several times as the location is great & staff is excellent but there is always problems with the property itself.
This time the only electrical outlet on the nightstand didn’t work & the lamp where it was located had to be changed out. The accessible shower Is not user friendly & the hook to hang the hand held shower head was missing.
In a previous stay the commode was the problem. The tech outlets are too far from the nightstand.
The staff always responds quickly to problems but the fact there is always something is annoying.

6/10

Pleasant

06 Apr 2026

tonya

The general manager checked us in and out! She was super nice! The hotel is nice, but the room was outdated and the self parking garage is scary!

10/10

Exceptional

30 Mar 2026

Summer

We didn’t have breakfast or bar the room was clean and staff very nice

Friends_and_family Family

4/10

Poor

29 Mar 2026

Joan

I did not eat breakfast here. I did order room service and the food was good.

Self

4/10

Poor

27 Mar 2026

Nick

For the money it was not even close to worth the money and $30 for parking and $18 for a breakfast not any better than a complimentary one not at all worth the high rates

Friends

10/10

Exceptional

27 Mar 2026

Keile

Room was very clean and the valet were super nice!

10/10

Exceptional

27 Mar 2026

Paula

Staff was gteat let us check in early and made the process easy.

Partner

6/10

Pleasant

27 Mar 2026

Stephanie

My suitcase was soaked at the bottom due to a leak from the wall that wasn’t discovered until the next morning after attempting to get dressed. I was overly irritated because I was offered a free upgrade from the room I originally booked and the rooms were not up to par for the amount of money being charged; old bathrooms, insufficient lighting in them

2/10

Poor

24 Mar 2026

James

Staff is unfriendly and unfair

4/10

Poor

24 Mar 2026

Joe

They charged me for items that I did not consume.

Self

10/10

Exceptional

23 Mar 2026

Melanie

The staff at check in was wonderful!

Business

4/10

Poor

23 Mar 2026

Florence

All the staff, except the front desk were very kind, professional, and didn’t mae me feel like I was bothering them. The breakfast staff and the Starbucks staff were excellent. The front desk staff, after I asked for a physical key, made me feel like I was asking for a whole new room, bothered and annoyed. There was a panel in my closet that was hanging down, so I could see the wires and cobwebs in the crawl space. A maintenance man came by, 30 minutes after I entered my room for the first time and said someone called for a light bulb to be changed. Traveling alone, I said I did not call. I eventually found the broken light bulb, but it wasn’t a light I needed, so I never called him back. I asked for a room on the app, they gave me a different room when I checked in. The drain in the shower didn’t, so I had a dirty tub after every shower. I feel did not feel like this was a Hilton hotel. It was 5 minutes away from the bus stop. A lot of food that is walking distance around.

Self

10/10

Exceptional

23 Mar 2026

Cassandra

Very friendly from the moment you arrived. Room was amazing, bed was comfortable definitely will be back

6/10

Pleasant

23 Mar 2026

Paulus

Uncourteous staff. They picked up a phone call and didn’t help us for a while when we were checking in. Other staffs didn’t help either. At the end they didn’t get us enough directions in this big hotel. But the valet guy was chill & helpful.

Family_with_children

4/10

Poor

22 Mar 2026

Lexis

Room was clean but tub was old and stained , room was very small like a closet and my heat didn’t work all night

Partner

8/10

Excellent

22 Mar 2026

Michael

The Parking is out m

2/10

Poor

22 Mar 2026

Gabino

Worst experience of my life, vale lost my vehicle didn’t help me find it told me to call the police never even staying or recommending that place ever again

4/10

Poor

19 Mar 2026

Kyle

Room was downgraded to start off. Still charged the same amount. Room smelt like smoke, and felt very dated. It was convenient but wouldn't stay there again

Self

8/10

Excellent

18 Mar 2026

Robert

The room set back from the hallway kept the room nice and quiet. The parking situation needs some fixing though.

Partner

6/10

Pleasant

17 Mar 2026

Bridget

If you drive

8/10

Excellent

16 Mar 2026

Alan

Well run property. Parking garage is difficult to find, hard to navigate, and feels scary—all of that for $30 per night!

Partner

10/10

Exceptional

16 Mar 2026

Milagro

It was nivce

10/10

Exceptional

15 Mar 2026

Tameca

Great stay! Parking staff was excellent! Love the location and overall feel of the hotel!

Family

10/10

Exceptional

15 Mar 2026

Eric

Doubletree, location, staff and amenities were AMAZING

6/10

Pleasant

15 Mar 2026

Sofia

The staff wasn’t welcoming, seemed bothered when I asked questions. The shower curtain had stains and the bed sheets did as well

4/10

Poor

14 Mar 2026

BUTCH

Be prepared/forced to pay for valet if you drive a truck or other tall vehicle. The parking at this location was a nightmare and is very limited. The property/garage was built 50 yrs ago and has not been updated. It will not accommodate certain vehicles.

Friends_and_family Family

2/10

Poor

14 Mar 2026

Marvin

Nothing is up to date and fridge didn’t even work in room. After letting them know they did nothing to fix the problem

Partner

10/10

Exceptional

13 Mar 2026

marquis

Hotel was clean staff was incredibly nice and friendly no issues at all.

Self

10/10

Exceptional

12 Mar 2026

Meagan

Location was excellent.

Family_with_children

6/10

Pleasant

10 Mar 2026

Jacob

False Advertising= very dissapointed. The Deluxe room queen size bed images is incorrect. There is an image where there is a couch and TV in a seperate room divided from the bedroom by double doors. I can personally state that my room came with no such thing and I purchased that room in the impression that I would get that extra room.

Breakfast was $18 per person and looked like a continental breakfast. We asked for robes, in person in the lobby, to be brought up and never arrived. The water in the shower smelled like the ocean in corpus.

The check in staff was average. And I paid for Valet and all they did was park my car on arrival. I left 3 times during my stay and was given my key each time and I parked it myself. I was only “valet-ed” once.

Partner

10/10

Exceptional

09 Mar 2026

Michael

Friendly staff at check in/out, valet was quick and polite, rooms are clean and spacious, HBO included. We were 12 minutes from NRG stadium.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Teresa

The room was clean. The staff were very friendly. The lighting in the room was horrible. It always seemed dark even with the curtains open. Other than that, I would stay again.

Friends

8/10

Excellent

09 Mar 2026

Janae

Great stay. Great location. Would recommend brighter lighting in the room and a thermostat that has heat just not just air

2/10

Poor

08 Mar 2026

Tiffany

This hotel is very rundown and is in need of serious renovations. The 1st room that I was given was still dirty. Wet towels in bathroom, trash in the trash can, dirty carpet and an oder.
Staff was friendly and gave me a new room right away. This was on a higher floor so I guess they assumed it would be better. Wrong. While it was up to their standards of clean, it was very worn down. Ceiling failing apart and water leaking every time the shower is on. Carpet stains galore, dirty lamp shades and the AC was so loud that it sounded like an unbalanced washing machine. I had to leave it off the entire 3 day stay. I will not stay here again and I do not recommend unless you don’t care about the things mentioned.

I travel monthly domestic and/or internationally and this the first negative review that I’ve had to make in years. It was that bad.

Self

6/10

Pleasant

08 Mar 2026

Tierra

My room vents were terrible; filled with dust and slightly broken. Bathroom tub/toilet area is small but it is a larger hotel location. I enjoyed all the staff very friendly and accommodating. Overall an okay stay it just need updating

Self

6/10

Pleasant

08 Mar 2026

WILLIAM

The hotel needs a renovation

10/10

Exceptional

07 Mar 2026

Melody

Very welcoming and cozy

Self

2/10

Poor

04 Mar 2026

Haider

No water! Had to check out and into a nearby hotel at 9 am and was late to my meeting. Building parking lot looks like a prison. The rooms and building is outdated. Not ever coming back and suggest you look elsewhere.

2/10

Poor

02 Mar 2026

Brandon

Do not stay here!! Paid $250 /night for 2 nights. Escalators were broke, water leakes, air condition out for a couple hours, lastly my truck got hit the cement cielings in the parking garage. Told me i was clear to go in and then hotel and valet denied responsiblitlity then they all said they woulld cover my valet so when i was checking out they said they couldnt cover both nights of valet only 1. I will never stay here again!!! Dont say i didnt warn you!!

Partner

10/10

Exceptional

01 Mar 2026

Colt

Courteous and helpful staff, clean rooms, good location.

10/10

Exceptional

28 Feb 2026

Richard

Clean room. Comfortable bed. All good

Partner