InterContinental Houston Medical Center

United States , Houston - TX
Houston, 6750 Main Street
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Adelina

Excellent Hotel! Great price and beautiful and clean , 5 star hotel

Family_with_children

4/10

Poor

23 Apr 2026

Steven

3p check-in was not good. Waited with little to no explanation. Messed up my plans. Staff was indifferent. Not helpful. Very disappointing.

Friends

10/10

Exceptional

23 Apr 2026

Dolly

Shuttle was prompt and helpful

Family

10/10

Exceptional

22 Apr 2026

Halona

Beautiful property

Family_with_children

6/10

Pleasant

20 Apr 2026

Rahim

This is a mediocre property who is selling $8 for bottle water. Not worthy of price. Rooms are cheap quality and boring.

Partner

10/10

Exceptional

20 Apr 2026

Lucien

Had an amazing time here.Friendly staff,prompt service and they got me everything I asked for.I needed to warm some food and so I called the front desk to ask where could go to use a microwave.The person at the desk asked me to stay in the room and that a microwave will be brought to me.Within few minutes,the microwave was delivered.I will definitely be staying here again and will highly recommend.I wish I could rate this hotel 10 starts.

Partner

6/10

Pleasant

13 Apr 2026

Pedro

I've stayed at Intercontinental several times in the past including my honeymoon and have had a great experience. However, my experience at the Houston location wasn't as smooth. To start, the bell man was great, he was personable and was ready to help us. We had 4 big luggages and he was ready and willing to help with a smile. When trying to check in, the attendant wasnt as personable. Didnt even smile to welcome us. We got in early, so I asked if they had a room availbe to check in early. Unfortunately, it wasnt which is fine. But then a bout 45 mins later, as we were about to leave, they the attendant told us it was. We brought all our luggages including another family who was staying there as well. We opened the room and it wasn't ready. Had to bring all the luggages down again and was told we will have to wait. So, we just kept them in storage and left until the night time to check in as we wanted to explore. For feedback, if you are to over deliver, make sure you have it all set up appropriately. Smile and welcome your guests. Make them feel important. When checking out, they approved a late check out. They said I had to reprogram the key because it stops at the normal check out time. So i did, but when i went back, it didnt work. In short, it couldve been a better experience.

10/10

Exceptional

09 Apr 2026

Robert

Excellent

Partner

8/10

Excellent

08 Apr 2026

Marc

Great experience

Family

10/10

Exceptional

08 Apr 2026

Robert

Very welcoming

Partner

10/10

Exceptional

06 Apr 2026

Jerome

Very impressed by the Hotel and price

Self

10/10

Exceptional

06 Apr 2026

Amy

Great property for our family

8/10

Excellent

06 Apr 2026

Andrew

Good stay but in room coffee was not the best

Family_with_children

10/10

Exceptional

27 Mar 2026

michael

Everyone is always friendly as usual!

Partner

10/10

Exceptional

25 Mar 2026

Madian

Friendly staff, well maintained

10/10

Exceptional

24 Mar 2026

Staci

Wonderful location to events at NRG. Very clean, friendly staff and great bar area.

Partner

10/10

Exceptional

24 Mar 2026

Donald

Prompt and professional service

2/10

Poor

24 Mar 2026

Terri

A light on a desk was stuck on and did a strobe light from 1:00 am til morning. It was awful . I was by myself and did not want to call maintenance at 1:00 am . Talked to manger next morning, showed little concern at all. Also ate at expensive restaurant that has also been good was awful . Food was cold. Highly disappointed and would not recommend for anyone to stay for there pricey rooms. Then to top it all off charged me an extra room charge rate when I checked out that I’m still trying to get refunded

Self

10/10

Exceptional

24 Mar 2026

Kamika

Everything was clean and the staff were friendly. Definitely rebooking!

Self

10/10

Exceptional

23 Mar 2026

Debora

This an excellent hotel. Great for shuttle to NRG Stadium. Had buffet breakfast and it was delicious and restaurant staff was very nice and attentive. Parking garage next to hotel. The elevator takes you directly into the lobby.

Partner

10/10

Exceptional

18 Mar 2026

Ronald

Carpet in room 1520 was in bad condition next to bed.
Needs to be replaced at once.

Family

10/10

Exceptional

18 Mar 2026

dinah

Loved it

6/10

Pleasant

17 Mar 2026

Julie

We traveled to Houston for stockshow. We didn't know when exactly we would be showing and probably should have extended our stay sooner. However, we didn't and on the last day, they were unable to extend our reservation because they were over-booked. The manager was pretty rude about it. Didn't offer any other help. I felt like what would have been a nice stay, left a bitter taste in my mouth.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Paul

All where okay

Family_with_children

10/10

Exceptional

16 Mar 2026

David

Clean

10/10

Exceptional

10 Mar 2026

Freddy

Clean room and nice staff

Family_with_children

10/10

Exceptional

09 Mar 2026

Francisco A.

Really good everything

Partner

10/10

Exceptional

08 Mar 2026

Don

Did not see or use the pool.

10/10

Exceptional

05 Mar 2026

LATOYA

Amazing hotel. Beautiful property, wonderful customer service.

Friends

10/10

Exceptional

05 Mar 2026

Duncan

The staff was very helpful. The room was quiet (on 17th floor) and comfortable. The restaurant has a large excellent menu, and there is a nice lobby bar. A great place to stay at the Texas Medical Center.

Self

10/10

Exceptional

04 Mar 2026

Kathleen

amenities in room were good. Restaurant on site was very good. Staff were very pleasant

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Desiree

Room was available and clean

Partner

10/10

Exceptional

03 Mar 2026

Edwin

Room looked very basic, old and ac wasn't cold. Small fridge in the room didn't work.

10/10

Exceptional

28 Feb 2026

Meagan

Spotless, smells good, friendly staff.

Self

10/10

Exceptional

25 Feb 2026

Melissa

Room was clean and staff was very sweet with our baby.

10/10

Exceptional

22 Feb 2026

Raquel

I am a frequent guest of this hotel for the last 3 years. Always great.

Family_with_children

10/10

Exceptional

22 Feb 2026

Daniel

Good

10/10

Exceptional

21 Feb 2026

Shihana

Clean room and excellent staff, especially Debbue, and shuttle service staff, specially Alex!

10/10

Exceptional

20 Feb 2026

Deonna

Nice stay

10/10

Exceptional

15 Feb 2026

Devin

Top Tier visit. Enjoyed the stay everyone who helped was very nice. Loved the view we had. An overall 10/10 experience. Cant wait for my next visit.

8/10

Excellent

12 Feb 2026

Julie

The staff was very professional, and I love that my room, was clean and fresh. The only area that could’ve been better was my bathroom. It could’ve been mopped more thoroughly, and there was hair in the bathtub that wasn’t mine, which was noticeable. I’d recommend a final check during cleaning to ensure bathrooms are fully cleaned before guests arrive. Other than that, it was a good experience overall.

Business

8/10

Excellent

26 Jan 2026

ERIC

Very clean room & responsive staff!

6/10

Pleasant

25 Jan 2026

James

Hot water in both lavatory faucets, no cold water and when I told them about the problem at check-out, no apology or reduction in rate.

8/10

Excellent

23 Jan 2026

Jessica

Great staff, beautiful lobby, comfortable and clean room

Business

8/10

Excellent

18 Jan 2026

Luis

It was good not excelente I think there is a lot of room for improvement

Leisure Family

8/10

Excellent

18 Jan 2026

Sandra

Staff courteous
Pretty clean
Nice upgrade in the lobby area

8/10

Excellent

18 Jan 2026

Jolie

Clean

Family

6/10

Pleasant

12 Jan 2026

mona

This is my 3rd time staying at the intercontinental because my son lives near by. The hotel is fine ( nice valet, friendly staff, rooms clean ) but the showers do not work well - we could barely shower as the water went from scalding to freezing without warning and the front desk sent up an engineer twice with no luck -- this occurred last time as well but they were able to change us to a different room that was slightly better with this problem. So if this is important to you then I would suggest staying elsewhere.

Leisure Family

10/10

Exceptional

12 Jan 2026

Sheran

Bar snacks were delicious and service was very good. The hotel was very comfortable and our room was nice.

Partner

10/10

Exceptional

11 Jan 2026

Yvette

I stayed at the InterContinental Houston for four nights and thoroughly enjoyed my stay. The staff was helpful and friendly. The room was beautiful and clean. Everyone in the lounge was helpful and friendly, and the food was good. The valet crew was terrific. Big shout-out to Abdalaziz, Liliana, Robert, Quinton, and Alex for helping me with my vehicle. I wish I kept the names of the other staff who made my visit unforgettable.

Leisure Family

10/10

Exceptional

07 Jan 2026

Patrick

Love the intercontinental

10/10

Exceptional

07 Jan 2026

Tommy

Totally enjoyed our room and stay. And thoroughly enjoyed our dinner at the Safina. We highly recommend the InterContinental Houston.

Partner

10/10

Exceptional

01 Jan 2026

James

10/10

Exceptional

31 Dec 2025

Brandon

Room was clean

8/10

Excellent

28 Dec 2025

Cedric

Yes,great clean room breakfast was very slow service and was not busy.

Partner

8/10

Excellent

27 Dec 2025

Sarah

Overall is a

6/10

Pleasant

23 Dec 2025

Breyahna

Please don’t Room was not in the best condition

4/10

Poor

22 Dec 2025

cindy

Didn’t drink at the bar

10/10

Exceptional

19 Dec 2025

David

Clean quick check in

Business

6/10

Pleasant

18 Dec 2025

Ken

Average room
54 dollars for parking
Not worth the money.
Nice people.

Business

10/10

Exceptional

18 Dec 2025

Angela

Courteous staff. Clean room with nice amenities. Great location.

Leisure Family

6/10

Pleasant

17 Dec 2025

Samantha

My toilet was clogged when I arrived and although staff engineer was most gracious and worked hard to get it fixed after 2 flushed was clogged again - obviously was a bigger problem. I had mentioned my request to change room, that seemed not to be an option so I felt other guests must be experiencing the same!

10/10

Exceptional

15 Dec 2025

David

Very clean room very polite staff

Business_and_leisure Partner

10/10

Exceptional

12 Dec 2025

Valerie

Clean room and staff assisted me when I needed help with my rental car. They helped me inflate and directed me to a place to have tire fixed. The head valet person was so accommodating and truly nice.

Business Self

10/10

Exceptional

10 Dec 2025

Tabby

I’ve been going to Houston for doctors appointments for 14 years, and this is the best place I have ever stayed — friendly staff, clean hotel, fantastic shuttle service. I’ll never stay anywhere else when in Houston.

Family

10/10

Exceptional

10 Dec 2025

donna

Everything was spotless! The room, the common areas, and the gym. All the staff we encountered were very friendly also

Partner

10/10

Exceptional

09 Dec 2025

Alvin

Large rooms, van service to TMC, staff very responsive.

Business Partner

10/10

Exceptional

07 Dec 2025

Jarrod

I have not stayed in an Intercontinental hotel in a while and this hotel makes me want to search for Intercontinental first before I look at other hotels. Really wonderful at every turn.

Business Self

2/10

Poor

26 Nov 2025

wayne

Would be 5 stars, but my credit card was was charged $302.06 (on top of what I paid for the room) and no one there can tell me why. In short, if you stay here watch the charges on your card

Business Family_with_children

10/10

Exceptional

25 Nov 2025

Raghuvarun

Great staff, clean room

Business Family_with_children

10/10

Exceptional

24 Nov 2025

Armando

Clean room. Great hotel bar and breakfast cafe. Close to the hospital.

6/10

Pleasant

23 Nov 2025

Paula

I have stayed @ this hotel several times since 2019; but, this time I was not happy! I spent 2 days in a cold room, furnace was NOT working properly, maintenance staff was sent to my room 4 times to work on the thermostat, I was never offered a new room until I went to front desk & demanded to be moved to another room! Not sure I will stay there next year when I go back for my yearly checkup @ MD Anderson!

Business Self

6/10

Pleasant

18 Nov 2025

Jackson CL

Our stay was wonderful, the hotel has chauffer service to shopping areas. However, on the morning that we checked out at 9am, we were told there was a restaurant charge to our room. In our 3 nights, we ate out at local restaurants with our family and has never used the hotel restaurant, we asked for proof of signature but the girl at front desk said she will take care of it and reverse the charge as we did not eat there. We got home and found that our credit card was charged. We had called the hotel right away and was told that the accounting department will reverse the charges within 24 hours but that never happened and called the hotel again the next day, again Jan that received the call put me through to front desk and I had to explain the whole story again and was told by Mariane that accounting department will have to handle it. It is frustrating how slow the hotel is reacting when clearly it is their fault, the size and calibre of this hotel, we just expect better service when it is the hotel's mistake. A large hotel like this, you would think that they double check on guest room and signature and I also asked them to check their surveillance camera cause our family has receipt proofs that we did not eat at their restaurant but somewhere else. I would have given them a perfect mark but this episode leaves a bad mark for the hotel in my book, and speaks volumes for their lack of customer service. Our stay was from Nov. 9 and we checked out morning of Nov. 12.

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

DIANA

Clean room, excellent staff, kind and respectful.

Partner

6/10

Pleasant

16 Nov 2025

Anthony

Breakfast and parking prices here are insanely high! The staff was friendly but I’ve had much better amenities and comfort in cheaper hotels. I thought it would be nice to treat my wife and myself to an upper class hotel but the way all the services and charges were added makes me think my future stats will be at more economical places that offer things like free breakfast and free parking and real coffee pots and microwaves in the room.

Partner

10/10

Exceptional

14 Nov 2025

Richard

Needed a place to stay close to our home for a night due to some repair work being done. This fit the bill wonderfully. Very nice hotel with a comfortable and clean room.

Partner

10/10

Exceptional

12 Nov 2025

Robert

The room was clean, the staff is lovely and courteous. Long time since we had a bellman.
Amenities were good, the restaurant was nice.
Doggie area was nice- not on the grounds but nearby.

Pet

10/10

Exceptional

11 Nov 2025

Heath E

Nice

4/10

Poor

29 Oct 2025

Michael

Loudest elevator which could be heard through the walls. No water pressure in the sink.

Business

10/10

Exceptional

28 Oct 2025

Jansen

Always an incredible experience staying in this hotel

Business_and_leisure Self

4/10

Poor

27 Oct 2025

Jakelyne

The Parking was very inconvenient.

Business Partner

10/10

Exceptional

26 Oct 2025

Viji

Very well maintenance property, beautiful lobby and friendly staff.

Leisure Self

10/10

Exceptional

24 Oct 2025

Phillip Edward

Great day. Conveniently located as well to MD Anderson

10/10

Exceptional

21 Oct 2025

CARINA

The restaurant is wonderful, as is the bar. The rooms are nice, clean and comfortable. The staff is very helpful.

Business Self

6/10

Pleasant

15 Oct 2025

Babar Hakeem

Breakfast was terrible. They serve stale, reheated or very limited items (hardly one or two) all Pork meat (no choice) extremely slow service. However, very quick to present the check.
Very disappointed to stay in a hotel with high flag but sub-standard service.

Leisure Family

10/10

Exceptional

14 Oct 2025

Letha

Our room was very clean and the bed was super comfortable. The front desk was very friendly

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Rukmi

I love this property everytime i stay here

Leisure Family

10/10

Exceptional

13 Oct 2025

James

Great location

Business

8/10

Excellent

11 Oct 2025

shane

Very friendly and accommodating staff.

Business

10/10

Exceptional

08 Oct 2025

JOSE

Very close to hospital

Family_with_children

10/10

Exceptional

07 Oct 2025

Angela

Very nice staff. We arrived late in the middle night and leave in the next day, the staff offered us late check out at 2pm. Very helpful. The hotel location is very convenient too

Business_and_leisure Family

10/10

Exceptional

06 Oct 2025

Eric

Clean room

Self

10/10

Exceptional

02 Oct 2025

VIRGINIA

Great Staff