Name: Hyatt Place Houston Medical Center
Address: 7329 Fannin Street Building 2, Medical Center, 77030, US

8/10

Excellent

04 Aug 2026

Maria C

Clean rooms and staff very friendly

4/10

Poor

04 Aug 2026

Joshua

Convenient location to the Medical center. Everything from parking to getting to the room was more complicated than it needed to be for such a new Hotel

2/10

Poor

02 Aug 2026

Aaron

Worst hotel experience ever and will be writing to Hyatt corporate over this exoerience. We travel A TON and will likely never stay at a Hyatt ever again.
The place smelled like trash when we arrived, the staff was very poorly trained and abraisive. Best advice, go somewhere else.

10/10

Exceptional

01 Aug 2026

Austin

Awesome staff and great service. Enjoyed our stay and the FIFA World Cup match.

4/10

Poor

31 Jul 2026

Jansen

The room itself was nice and clean, but the staff was so rude when we checked in. We had to pay to park in their parking tower, and when asked since we were staying there, parking should be included, the lady answered rudely that it says it on the website, which, mind you, I went back and checked. No, it doesn’t say anything about paying for parking, and she’s added if we didn’t like it, then we were more than welcome to leave later that night. I went downstairs to ask for towels for the pool. There again, I got a rude answer from a different lady saying towels were by the pool when I informed her the cabinet was empty. I got told, “Well, I don’t have any towels up front. I’ll get maintenance to go drop some.” Well, they never showed up.

8/10

Excellent

31 Jul 2026

Natassia

Water pressure is the shower was not good. 4/5 stars because of that

10/10

Exceptional

30 Jul 2026

Keri

Very clean, excellent breakfast, attentive staff. Only down side was I didn’t really there was an extra fee for parking.

10/10

Exceptional

29 Jul 2026

Lieselotte

The only thing I didn’t like is when you come in by the reception, they don’t acknowledge you when they’re done with what they are doing then they approach you

8/10

Excellent

29 Jul 2026

Maria C

Friendliest h
Rooms great

8/10

Excellent

28 Jul 2026

Diana

Enjoyed my stay here. Staff was friendly. My only complaint was how thin the extra blanket was. I reserved a stay for 3 adults and the pull out bed was used. However , the blanket they provided for the pull out bed was so thin that one of our guests was unable to sleep due to being cold.

10/10

Exceptional

27 Jul 2026

Brad

Very clean room. Breakfast was good and the roof top pool is relaxing to sit around.

10/10

Exceptional

27 Jul 2026

Melissa

N/-a

10/10

Exceptional

27 Jul 2026

SEYMA

Evetything is perfect

10/10

Exceptional

27 Jul 2026

Renard

The staff was very friendly and helpful with any questions and needs. Will return!!

10/10

Exceptional

27 Jul 2026

Harold

The staff wa a exceptional especially Sam at your Fanning site he is always friendly knowledgeable and make our stays great

10/10

Exceptional

27 Jul 2026

Mary

The shuttle to the med center was down and they provided Uber services. Everyone was very helpful and pleasant.

10/10

Exceptional

26 Jul 2026

Andrea

Express cleaning could have been a little better, they didn’t sweep up the dirt or take all the trash out and they didn’t leave any extra toilet paper stayed four nights with 5 people and only had two rolls of toilet paper

10/10

Exceptional

26 Jul 2026

Crystal

Room was clean, view was great, staff super friendly. Would definately use again.

10/10

Exceptional

26 Jul 2026

Kim

I could not ask for anything more. We were here for an event at Rice University and it worked out great.

10/10

Exceptional

24 Jul 2026

Bridgette

Always welcoming

10/10

Exceptional

24 Jul 2026

Graciela

Great location

8/10

Excellent

23 Jul 2026

Jan

We stay at this hotel because it’s so convenient. Close to Houston Methodist Hospital. Good service, nice clean rooms and very good breakfast. Like that there is a bar that serves food also. Only thing we noticed this time was the stairwells were dirty and quite a bit of trash.

10/10

Exceptional

22 Jul 2026

Jasmine

Great place to visit

8/10

Excellent

21 Jul 2026

Adriane

Pros: the hotel is situated very near all of the Houston Medical Center’s and is near a nicer area of town. The parking garage was never an issue to find a spot and reasonably priced. The hotel is clearly well maintained and cleaned. It is larger and had a large dining area for the very busy breakfast we experienced. The staff was generally friendly. When I was checking in, both clerks took time to recommend restaurants and talk to me about the area. Our room was spacious and clean. A/C worked but it was either hot or cold, never really any happy medium.

Cons: Bed too soft to be comfortable. Had to request a pillow and blanket for the sofa bed twice and wait a hour total to get them). Our room was directly on Fannin St across from Ems Station. Ambulance and firetruck sirens kept us up all night. While the pool area on the 7th floor did look nice, the clientele of guests who were occupying it were not. They had several cases of beer stacked up directly next to the water, and the adults had completely surrounded the full perimeter of the pool, so my child couldn’t even get in to swim. They also decided to put all of their personal belongings in every cabana and chair that was available around the pool, even though none of them were actually using those areas. Breakfast was average to subpar. None of the food was cooked freshly in house. It was decent at best. 4 elevators to travel to guest rooms all very slow and busy, so be prepared to wait.

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Sergio

Parking is a pain - you need to be checked in before using it.
I got a room with a shower that leaked into the bathroom- it was an accessible bathroom (which I probably got because I checked in late)

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Nagaraju

Clean rooms

10/10

Exceptional

20 Jul 2026

Ivan

Room has a good size, comfortable and spotless.
Breakfast OK, location was excellent based on my needs. Staffs very well trained and polite.

10/10

Exceptional

19 Jul 2026

Andrea

Will always be my choice of stay. Rooms are spacious and very clean. Excellent location.

Partner

10/10

Exceptional

19 Jul 2026

mercedes

The room was perfect for our family, everyone was so nice and accommodating. Our kids loved the pool and everyone around the place was so nice thank you for a great stay!

Family_with_children

10/10

Exceptional

19 Jul 2026

Feliciano

Loved the breakfast

6/10

Pleasant

19 Jul 2026

Amber

Everything was good but rooms need freezer and microwave.

Family_with_children

8/10

Excellent

18 Jul 2026

Marcus

We thoroughly enjoyed our stay! The room was perfect. The breakfast was amazing. The staff was great. Super nice hotel!!

Partner

10/10

Exceptional

15 Jul 2026

Michael

Very helpful hotel. The desk staff was kind and the shuttle service was excellent. We swam in the outdoor pot ol. The breakfast was healthy. The room was clean except for the couch where we found a black tooth cleaner. Otherwise shower was impeccably clean. We will stay again.

Friends_and_family Family

4/10

Poor

14 Jul 2026

Alex

When we got there we were quickly welcomed at the lobby and given our room keys. As we got to the floor our room was on we noticed a lot of large trash bags in the hallway outside of the rooms. At least 4 large trash bags full of peoples trash just laid out in front of the doors which was weird. There was somewhat of unpleasant smell in the corridor as soon as we got out of the elevator. Our room looked nice but looking in the bathroom and the floors things looked very dirty. The bathroom didn't have a vent or fan to remove the steam from the shower. The ac/heat produced a foul oder when we turned it on so we immediately turned it off. We did use the pool and gym and they were ok. We did enjoy the free breakfast and lobby to eat and lounge. We did notice the following morning when going to breakfast that the trash was still out in front of the rooms. It seemed that nobody was going to come until the next day to pick up the trash as the cleaning staff was gone for the day. We were hoping for a better stay since it has a 9.1 on Expedia, but it deserved more like a 7 at best.

Family_with_children

8/10

Excellent

14 Jul 2026

Pierre

My chief complaint is the sickeningly sweet smell of the room. It permeates all my clothes and luggage, and I continue to smell it on my clothes after I get home. Too many hotels do this, and I don't know why. I thought Hyatt Place would be better than this.

The other thing that was bizarre was that there were several lights in the room that had no on/off switch. We searched in vain for a way to turn them on, but to no avail. Fortunately, there were a few lamps in the room that we could turn on. Then, on the morning of our departure, with daylight streaming into the room, I found a curious little beige box attached to the wall near the door. It was about the size of a deck of cards, but much thinner.

I was able to read the very small print on it by bending over and squinting my eyes. It said that you could get \"power\" by putting your \"card key\" in its slot, which I did. And lo and behold, several lights in the room came on. How strange. How absolutely bizarre. Has the Hyatt corporation ever heard of light switches? I can only guess that the management does not want people without \"card keys\" turning on the lights in your room. But then, why would people without \"card keys\" be in my room???

But since we were checking out at that point, this newly acquired technical knowledge was of no use to us, and we used the room for an overnight stay without the use of half the lighting in the room.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Antonio

Excellent!!

Self

10/10

Exceptional

13 Jul 2026

Aaron

Beautiful place, helpful staff, clean rooms, good food and a pool and it was never to far from the places I was visiting will be booking again

Friends

8/10

Excellent

13 Jul 2026

Leon

8/10

Family

10/10

Exceptional

12 Jul 2026

Andrea Alguera

La limpieza es una tema importante, me pareció que hizo falta mucho. Llegue al cuarto y estaba apenas con la cama tendida pero el piso todo sucio. A mi esposo e hijo le dio mucha alergia :(

Family_with_children

6/10

Pleasant

10 Jul 2026

Mary

Mikala at front desk is great, Cory just sends patrons to hold for a half hour. A little dirty- Blood on walls, facility damaged and showing signs of wear such as nasty shower curtains and smeared stuff on walls, broken handles on furniture. Cleaning is very basic. Lobby is so loud and plays annoying music or t.v. at max volume. Breakfast is good. Most staff goes out of their way to be nice and helpful. The free shuttle is clutch! My door bolt lock was broken. Needs some attention to details.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Sonya

Clean room, great breakfast and friendly staff.

Family_with_children

10/10

Exceptional

08 Jul 2026

Elvira

Limpias y cómodas habitaciones.

Family

6/10

Pleasant

08 Jul 2026

Steven Melwyn

Staff was friendly, Houskeeping was kind off non existent, as in you have to ask 24 hours in advance for service, which I did and still did not get the service because they were \"too busy that day\" I did get service eventually.
Breakfast is the most basic I have ever seen, after first day, only helped myself to coffee as the spread looked very predictable and sad.

Once again the staff was very helpful and ready to help, always with a smile.

Partner

10/10

Exceptional

08 Jul 2026

Jorge

Clean spacious room with decent breakfast. Super close to NRG stadium!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Hersel

The breakfast had closed and we had overslept and they opened the doors so we could get some food that had not yet been put away. WE had an appointment to make and would not have been able to eat prior to it. Not only did they do that as we were eating, they got up and helped us with some things.

Partner

6/10

Pleasant

04 Jul 2026

Roxanne

Parking was difficult and pricy. Check in staff on Sunday (the day I was supposed to check in) were rude and dismissive. The reservation I needed was Sunday June 28 to Wednesday July 1. Some how the dates were changed to check in on June 30 to July 3rd. My husband had appointments at MD Anderson and we had to find another room which was difficult because of FIFA.

Partner

10/10

Exceptional

04 Jul 2026

Clara

I really enjoy my stay when I’m here at MD Anderson for medical treatment. I always stay at this location and I come at least 3 to 5 times a year.

Partner

10/10

Exceptional

03 Jul 2026

Benjamin

Very nice place and extremely convenient if attending a game at the stadium. I will book it again in my next trip to Fort Worth.

Family_with_children

10/10

Exceptional

02 Jul 2026

Nancy

I loved my stay. I was only supposed to be there for one night so I checked out and then medical issues had me check back in. The stuff was so friendly and helpful even when I had made a mistake about the shuttle. The place was clean the bed was very comfortable in the pillows amazing. I will stay again.

Self

8/10

Excellent

30 Jun 2026

Eileen

The issues we had; we were there from Thurs to Sunday and never saw cleaning staff. I even told staff to clean and they didn’t. Also, we called down for clean towels and they never came. Had to go down to get them ourselves. Also, there is no 24 hr shuttle as advertised. It’s only for the Medical Center transports. The other issue is there are no good nearby restaurants making it expensive to stay here. The location is only good for the stadium and that is a 40 minute walk at least. Ubers back and forth from events is completely price gauged! The breakfast was the same everyday and hot food was cold. The restaurant food was ok. The bar staff was great. Most of the front desk staff were pleasant and helpful.

Family

10/10

Exceptional

30 Jun 2026

Jorge

Clean room and friendly staff

10/10

Exceptional

29 Jun 2026

Seymour

Wonder place to stay. Staffs are very helpful and nice. Would consider staying in this hotel in the near future.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Gladys

Amazing stay!!! Room was super clean and very roomy!

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Bethany

Stayed during a busy time with the World Cup going through town and Staff was great and the hotel was well maintained even with the increased activity and people. Would stay again

Partner

8/10

Excellent

27 Jun 2026

MIZELEIDE

Customer service reception was excellent.

Partner

8/10

Excellent

27 Jun 2026

Moses

The rooms could have been a bit cleaner but the staff was so great

Partner

10/10

Exceptional

26 Jun 2026

Salomon

Have instructions on where and how to park and to let travelers know that the key card helps get them around.

Self

8/10

Excellent

26 Jun 2026

Carol

I liked the location. Staff was great! I didnt eat breakfast. Neither did I use the laundry room.

Family

10/10

Exceptional

26 Jun 2026

jane

Great hotel! Have stayed there several times. Very clean, comfy beds, AC worked well and really like the bar and restaurant! Front desk stay very friendly and helpful. Parking is covered, but there is a charge daily. Super convenient for medical center appointments

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

juliana

Friendly staff very helpful!

Family_with_children

10/10

Exceptional

24 Jun 2026

Orlando

Muy lindo el hotel en general. Lo único malo es que cobran el parqueo

Friends

10/10

Exceptional

24 Jun 2026

Sofia

Excellent, renovated hotel, very near to the Med center with a shuttle facility that is very convenient!

Family

10/10

Exceptional

24 Jun 2026

Christopher

Great staff. Super helpful. We left my wife’s watch in the bathroom and when we came back for it a couple of hours later they had it in hand. Place was busy for the. World Cup games at NRG but they were prepared and enjoying the business. Prime location to walk to the stadium.

Family_with_children

10/10

Exceptional

24 Jun 2026

Marvin Eduardo

Muy placentera estancia cubrió lo que necesitamos y todo muy bien

Family

10/10

Exceptional

23 Jun 2026

shumainy

love it, clean

10/10

Exceptional

22 Jun 2026

rochelle

The room was clean and comfortable. The pool area is amazing and the gym was nice.

Self

10/10

Exceptional

19 Jun 2026

Gregory

Great hotel near the Houston Stadium. Walking distance for the soccer games. Starbucks in lobby. Nice pool with hot tub and bar. Would definitely stay there again..

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Patricia A

Very clean

10/10

Exceptional

19 Jun 2026

Christopher

Decent breakfast, nice outdoor pool. Friendly and helpful staff. We stayed for a few nights during the World Cup, it was amazing, everything was well organized!

Family_with_children

10/10

Exceptional

18 Jun 2026

Maryse

So good! Clean room, nice Staff, perfect breakfast, clean outdoor pool and so comfortable 😊😊😊😊😊

Partner

8/10

Excellent

17 Jun 2026

Lizzette

The property was beautiful and peaceful. I did not appreciate the fact that the pool bar was closed on a Saturday and the kitchen didn’t open until 4-5pm, did not provide much convenience for us, as were there to take a break and relax.

Family_with_children

2/10

Poor

15 Jun 2026

Mary

HORRIBLE STAFF! Refused to ask pool patrons to quiet the music so people can sleep. Had to call police. Overpriced food. Did not read or respect allergy requests. Bad Place!

Self

8/10

Excellent

14 Jun 2026

Harmon M

Staff was great with self inflicted issues at checkin.
Breakfast was fresh and plentiful even on BUSY mornings.
Pool area, fitness center are absolutely a hidden gym compared to other hotels in the area. Absolutely will stay again

Cons: parking garage/self parking is extra (i believe was $18/night) Must check in by parking on the street before you can park. Leaving your vehicle in an ACTIVE lane of traffic.

Family_with_children

2/10

Poor

14 Jun 2026

Mary

AVOID!!! Horrible! Loud! Rude staff!!!! Dirty counters, old tissues. Took five hours to get room. Pool area and whole place is a NIGHTMARE! Stay anywhere else but there.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Monica

Great place for stay

Family_with_children

10/10

Exceptional

11 Jun 2026

Rajiv

Excellent location, cleanliness and safety. Great for families! The breakfast is decent and there is enough seating for all. The pool is not huge and can get crowded. It does have a bar though.

Family_with_children

10/10

Exceptional

11 Jun 2026

Kevin

Very convenient

10/10

Exceptional

10 Jun 2026

Beatrice Marie

Loved the pool and my room review

10/10

Exceptional

10 Jun 2026

Larry

The staff was wonderful.They helped us on multiple occasions.The rooms were clean and well kept.No problems great place to stay.

10/10

Exceptional

09 Jun 2026

Angela

Easy check-in and nice accommodations

Family

10/10

Exceptional

07 Jun 2026

Bernardo

First time staying and visiting Houston whit the family, my daughter's loved it. Great place to stay to visit Houston near several great locations, in-between.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Omar

Excellent

6/10

Pleasant

07 Jun 2026

Carla

They don’t clean the rooms daily that was the first dissatisfaction the room grts cleans depends on how many days you stayed. To me it was gross I went yo Md Anderson for treatment I wanted to get to a clean room oh no! Room was not clean you actually have yo request and pay service 24 hours in advance.
No it was not a good experience.

Family

10/10

Exceptional

06 Jun 2026

William

The shuttle van that will take you anywhere within two miles of the hotel was a nice amenity used by many patrons throughout the day!

Family_with_children

10/10

Exceptional

06 Jun 2026

Mariette

This place is a great place to stay. The staff very attentive and friendly. Monica was very kind and helpful during breakfast always looking forward to help us feel welcome.

Family

6/10

Pleasant

05 Jun 2026

Emily

Staff were the star of the show here as well as proximity to MD Anderson

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Jordan

The check-in process was easy and the room was very clean and neat. I would definitely recommend staying here.

Partner

10/10

Exceptional

05 Jun 2026

Bernard

Lovely hotel conveniently located for any access to Houston’s medical centre.

Partner

10/10

Exceptional

04 Jun 2026

Susan

The room was spacious, clean, and updated. The beds were comfortable, and breakfast was efficiently served with lots of options.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Radames

The staff and the amenities were stellar. The room and bathroom were clean and very pleasant. An overall win for Hyatt, in my book. The highlight was the bar and staff. They were just awesome!

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Jason

Very clean and safe. Very nice rooms. Pool area and pool bar were a great place to sit and unwind. The included breakfast was very good. All kinds of food. Parking was good. Overall price was very good and stay was perfect

Partner

8/10

Excellent

04 Jun 2026

john

Convenient location for MD Anderson.

Family_with_children

8/10

Excellent

03 Jun 2026

Jan

Very nice and convenient place near the Medical district. Good breakfast buffet.

Partner

10/10

Exceptional

02 Jun 2026

Elizabeth

Great location and the hotel was in excellent condition. Clean rooms, desk staff were prompt. Pool area was relaxing.

10/10

Exceptional

02 Jun 2026

Ma Arliza Tomada

Everything was okay but the elevator. Took TOO LONG.

Partner

10/10

Exceptional

01 Jun 2026

Andrea

Spacious, clean, comfortable room with nice view of Pool deck. Extensive breakfast buffet that was a pleasant surprise.

Family

10/10

Exceptional

01 Jun 2026

TINA

Fantastic experience!!!

10/10

Exceptional

01 Jun 2026

Kathleen

Best hotel we have stayed at in the medical area so far. I required a handicapped room and it had a very good bathroom and easy to access shower. I will say the couch was impossible for me to rise from but I did fine getting in and out of the bed. The bedding was phenomenal and my gosh the best pillows you could ask for.

The front desk clerk was genuinely welcoming. It is very close to MD ANDERSON and all the other hospitals as well.

The parking was easy and the fee was $18.00 per night which is online with area parking rates.

Breakfast was excellent and that saved us easily $35 or more each day too.

We will continue you to book this hotel as I will be going to MD ANDERSON frequently for the next 5 years!

Partner

10/10

Exceptional

31 May 2026

Tanya

Clean rooms, easy check in staff was exceptional from the front desk staff to the shuttle driver! Definitely will stay again and recommend to others! 10/10

Family_with_children

10/10

Exceptional

31 May 2026

Arturo

Room was clean. Staff was friendly and accommodating. Pool was clean. Loved the towels offered by the poolside and the free washer/dryer service. Breakfast was delicious. Overall great stay!

Friends_and_family Family