Hotel Ylem, Ascend Hotel Collection

United States , Houston - TX
HOUSTON, 8080 Main Street
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100 reviews shown

8/10

Excellent

16 Apr 2026

Paula Ann

Breakfast was ok but I ate so early everything might not have been out like yogurt and oatmeal.

AC was cold but I stayed in handicap room and bed was a bit of a challenge to get out of but it was comfortable once in.

Staff is great. Last time I was here manager was awful but she has been replaced. I would stay again.

Self

10/10

Exceptional

15 Apr 2026

Sonya

Will be staying again

8/10

Excellent

15 Apr 2026

Danny

Room and bedding were clean.

Staff was friendly

Partner

8/10

Excellent

14 Apr 2026

Robert

Good value

2/10

Poor

10 Apr 2026

Sam

I honestly would not stay at this hotel. The customer service is garbage and the cleanliness is sub-par. There were yellow towels in the bathroom and stains on the beds. When I checked in I asked if they had a crib and they said \"sorry but we dont have cribs anymore.\" I find the kinda odd. Also I forgot my phone charger in the room and called to get it from the front desk. The front desk staff stated \"we dont have access to the storage from the cleaning crew\" I am sure it was plugged in when I left and based on the front desk lady she said they walked up and it wasn't there so someones lying either cleaning crew or front desk. These days chargers cost an arm and a leg and it was an original $49 Samsung charger with a $20 wire. Honesty when it comes to Hospitality is extremely important. Next time I'll pay the extra $50 and stay at a Hilton...

Friends_and_family Family

8/10

Excellent

10 Apr 2026

RICHARD

Did not use the WiFi

Family

10/10

Exceptional

08 Apr 2026

Suzanne

Yes

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Emilia

Wonderful independent hotel well situated near shopping, restaurants and hospitals. It has lots of character, great staff and covers all the basic services well. Highly recommend it!

Partner

10/10

Exceptional

06 Apr 2026

Thomas

This is a beautiful hotel that is decorated wonderfully. We found it to be very clean. The staff was very helpful and friendly. The room was comfortable including the beds. We will definitely stay again. We cannot comment on the breakfast because we had to leave very early. We appreciated being close to the hospital at a reasonable rate. We were glad to have this option and look forward to booking our next stay.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Carolyn

It’s a small hotel but in a great location. Shopping is close by and lots of food choices nearby. It would be an ideal place to stay during football season. NRG stadium is very close! You could walk there if you wanted to.

Partner

10/10

Exceptional

03 Apr 2026

Sherry

Nice Hotel

Self

10/10

Exceptional

03 Apr 2026

Jorge

Room was clean and cold, breakfast was good

10/10

Exceptional

03 Apr 2026

Sonya

The staff was Great

Family_with_children

10/10

Exceptional

02 Apr 2026

Laurinda

Good breakfast, on top of keeping items hot and available. Room was nice and quiet. Great place for a quick getaway.

10/10

Exceptional

02 Apr 2026

Sherry

Everyone is great! Very nice beautiful hotel

Self

10/10

Exceptional

01 Apr 2026

Rosa

The room had a stale smell to it but they were clean and the staff were super friendly

6/10

Pleasant

01 Apr 2026

Heather

The breakfast was great! The bar was loud. I heard my door handle trying to be opened multiple times which scared me.

Self

8/10

Excellent

01 Apr 2026

Kim

Self

8/10

Excellent

01 Apr 2026

Roger

Room was \"spartan\", but acceptable.(no coffee maker, no bedside or table lamps just ceiling). bed and pillows were good, not great. HVAC worked well. All room doors tend to slam unexpectedly when closed, making for unnecessary sound that travels into the room when trying to sleep. Staff were very good, pleasant, and helpful.

Self

8/10

Excellent

31 Mar 2026

Rena

The TV in the room wasn’t a smart TV so we couldn’t watch what we wanted or play music. I know the hotel is supposed to be this rustic style hotel but the mirror didn’t allow us to take good pictures due to the lines and also the design of the mirror. in the bathroom shower. There was no place for us to hold our rags or body wash and I feel it was very strange to have cookies just sitting out all day in front of where you check in people are very disgusting and it was a germ filled.

Friends

10/10

Exceptional

31 Mar 2026

Zhonghua

6/10

Pleasant

30 Mar 2026

Bradley

Room was a little disappointing. But.......for the price I made it work. Didn't stay for Breakfast.

Partner

10/10

Exceptional

28 Mar 2026

Alexiana

Everything was amazing

4/10

Poor

28 Mar 2026

Monica

I booked based on the previous reviews and none of it was accurate. The breakfast was not good, my room had an old musky smell, we were there for 2 nights and they only put towels for one day and we needed to turn in our old towels to get new ones and then when you did they didn’t have any. You have to request for your room to be clean and I requested for the trash to be thrown and they didn’t even do that. The size of the room was good, in a good location for the NRG Stadium, but it’s really a 2 star hotel.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Trina

Only problem I had was about 8:30am we don’t have to be checked out tell 12:00 ! But we checked out way before! A lady walked in our room with out knocking! That just made me fill uncomfortable!

10/10

Exceptional

26 Mar 2026

Kevin

Nice, clean hotel. Very friendly staff

Family_with_children

6/10

Pleasant

24 Mar 2026

Barry

Rooms are a bit dated - but I think that is the motif. The most friendly staff I think I have experienced. Overall, it was a pleasant stay.

Family

10/10

Exceptional

24 Mar 2026

Angela

Room was clean, front desk staff was very nice, needed extra blanket! Loved the quirky vibes and within walking distance to NRG!

Partner

8/10

Excellent

24 Mar 2026

Courtney

We have stayed here several times and always enjoyed it. However this time was not as good as we had become accustomed to. I paid for the \"premium\" room, but it was not as nice as some of the others I had stayed in. Also the bathroom was not as clean as I would expect. Then they only had one luggage cart, that was always in use. I had to make several trips to get everything carried. I will say staff was friendly, the ladies at the front desk very accommodating and the breakfast lady was so sweet! These made it not a bad trip, just wasn't up to the standards we have come to expect here.

Friends_and_family Friends

4/10

Poor

23 Mar 2026

Charla

Beds and shower were dirty. There was food and hair in the beds. Visible stains everywhere. There was no house keeping and I was told I would have to change sheets etc myself. There are homeless ppl surrounded the property.

Friends

8/10

Excellent

23 Mar 2026

Cheryl

We were in town for the rodeo. Room was clean kinda looked nostalgic. Retro refrigerator and phone. Rates were high but rodeo time. Overall good stay. Would stay again.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Letia

The hotel is cute, close to NRG and lots of food options. I did not care for the policy of cleaning rooms only every third day. If you needed towels you had to ask daily at the front desk. Since no one cleaned the room people put dirty towels in halls, that is very unsanitary and an eyesore. Also we only had two people in our room if you had more I can not imagine what the trash would look like after three days.

Family

6/10

Pleasant

21 Mar 2026

Jorge Humberto

Good

10/10

Exceptional

20 Mar 2026

Chris

greet staff was very friendly and engaging. She let us know what was available to eat nearby and how to avoid traffic.

8/10

Excellent

19 Mar 2026

Holly

We stayed last year it was awesome! So this year I decided to stay again. They didn’t offer a shuttle to the rodeo. Their bar was also closed. Those were some of the reasons I chose to stay again. Will think about next year.

Family_with_children

10/10

Exceptional

19 Mar 2026

Jose

10 out of 10

6/10

Pleasant

19 Mar 2026

Paul

Well it is close to NRG stadium which is actually a 30 minute walk away and was great for the Rodeo. The other good thing was the parking. The rest was very disappointing and poor value for money. Room 222 is dark and miserable. The window is totally blocked by dirt and has blown with rain marks inside the pane. Carpet worn and place seems to be run on a shoestring. The bar never opened however the fridge and microwave in the room was useful. The other good thing was the bed is very comfortable. We did ask for the room to be serviced as we were out of shower gel and toilet rolls and towels needed changing. Gave the answer it will be done. However it was not in our stay. Overall disappointed.

Partner

4/10

Poor

18 Mar 2026

Vanessa

We’ve stayed at this hotel in the past and it has always been wonderful! This year it was beyond horrible! Let me start by saying the front desk staff are wonderful, very polite, friendly and truly tried hard to help, but my goodness, hotel Ylem should be downgraded motel Ylem, the decline from last year to this year was astounding!

Our room was gross, stains on the sofa and upholstered bed frame, room was dirty, shower was dripping so the bathroom floor was always wet, we found the last guests clothes next to the sofa which made sense because we had zero housekeeping during our 3 night stay. Each morning I asked for someone to please clean our room which never happened. Trash was overflowing, no fresh towels. coffee, coffee cups, creamer etc not refilled unless we physically went down stairs to ask for what we needed. There were no blankets on the beds, only 2 thin sheets. The room was so cold, we slept in our clothes. The next morning I asked if they could please have housekeeping place some blankets in our room, which they did not. We returned to our room very late that night so I asked the front desk for some blankets and all they had was 1 thin airplane blanket, again we slept in our clothes.

I’m so disappointed and find it an absolute disgrace that this hotel had the audacity to charge what they did. I don’t care how busy or short staffed you are, be upfront that you don’t have daily housekeeping, and don’t charge the rate that you did for no service.

Partner

2/10

Poor

18 Mar 2026

Kevin

Would not stay here again. Staff was rude

Partner

8/10

Excellent

17 Mar 2026

Roger

The only thing I would change is to add towel bars in bathroom

Partner

2/10

Poor

17 Mar 2026

Tira

The manager Jessica was very professional and

10/10

Exceptional

17 Mar 2026

Caitlin

I loved my stay, and the staff was really great. But when checking in they gave me a one bed room. I showed them my booking was for a two queen bed room and the promptly fixed it. But I was told Expedia just sends a booking over for first availability without specifications on the room.

Family

8/10

Excellent

16 Mar 2026

Kimberly

The staff was extremely friendly and helpful. The rooms were clean and comfortable. The wifi was a lil laggy and it didn't help much. While it was great that breakfast during the week was until 9:30am, it seemed a lil sad. When I went, there was kolaches, cereal, sausage patties, bacon, and toast. I thought maybe there'd be scrambled eggs or batter to make pancakes. But I was only there for a day, so idk if they offer other types of breakfast on other days. But overall I did enjoy my stay

Family_with_children

6/10

Pleasant

15 Mar 2026

Bianca

Good value for the place.. a bit old but revamped. Rooms are big and spacious but you can hear everything from the door to the hallway it was a bit noisy being on the first floor but overall the bed was comfy big bathroom and convenient walk to the rodeo which we were going too. Staff is great and super friendly, always found parking and is close to everything. WiFi was great room was clean, carpet is a bit dingy and old but again perfect price for what we needed.

Family_with_children

10/10

Exceptional

15 Mar 2026

Maria

There was no shuttle to the stadium despite their website repeatedly mentioning one. It was walking distance to several places to eat. Nice, very clean, well done eclectic decor inside. I would stay here again, especially now knowing it’s walkable distance to the stadium.

Self

4/10

Poor

15 Mar 2026

Jordan

We chose this hotel based on several amenities that checked the must have boxes for us traveling for Houston Rodeo. Their website listed shuttle service to and from NRG and hotel bar open 5pm-12am, both of which were not true. Front desk staff replied with “The website been saying that.” when we questioned false advertisement. We were also not notified of the “one car one room” policy until after checking in for a group of four with 2 vehicles. All in all it was not a bad hotel, but for someone booking this specific place for certain amenities promised per the website it was very frustrating to learn that was not accurate information. Wouldn’t stay again.

Friends

8/10

Excellent

14 Mar 2026

Janet

It was fine

Partner

8/10

Excellent

14 Mar 2026

Britteny

Rooms were fairly clean, sheets were questionable with some staining. You had to physically take your dirty towels to the desk to get new ones. Breakfast did not look appetizing. Staff was friendly, location was great for the rodeo we were able to walk to the stadium. We never got a code for WiFi and there was an odd stain on the ceiling and coming down the wall like it was wet

Friends

2/10

Poor

13 Mar 2026

Cassandra

They charged me twice for the room. Everyone at check in was rude and the smell was unbelievable. The hotel is old and not kept up. Mold on the walls and hair in the bed. Looks like they got their furniture from a bad garage sale. The mattress was lopsided and broken down. We actually left and didn’t stay.

Partner

8/10

Excellent

13 Mar 2026

Loraine

This was our go-to hotel every time we are in town for an event at NRG due to the shuttle provided to and from hotel. Unfortunately they were not providing the shuttle this year which was a bummer. If I would’ve know that they got rid of the shuttle I more than likely booked at another hotel closer to the stadium. Room was clean, the bed & pillows wasn’t comfortable, and the breakfast was basic continental breakfast with really dry French toast. Otherwise, the staff was friendly.

Partner

10/10

Exceptional

12 Mar 2026

Julia

Everything was amazing with our stay. The staff was extremely nice and hotel was in a convenient location for everything we needed!

Partner

8/10

Excellent

12 Mar 2026

Elizabeth

I have mixed feelings about this hotel. The staff were extraordinary all across the board-friendly, helpful and welcoming. They went above and beyond to make our stay comfortable.

The hotel is clean but the furnishings in the rooms are odd. Rather random pieces of furniture and lack of usable space. Our room had no luggage racks or surfaces to place luggage on. There were no hooks in the bathroom to hang toiletry bags and only one spot to hang a wet towel after showering. The room would be ok for a single night for one maybe 2 people but not for 5 night stay.

The location is great if you have activities at the NRG stadium.

10/10

Exceptional

12 Mar 2026

Michael

All good

Self

10/10

Exceptional

11 Mar 2026

Andrea

Hotel claims that they have parking available but they don’t. They have a very small parking lot and allow anyone to park there. If you are driving to the hotel, you won’t have anywhere anywhere to park.

Friends

4/10

Poor

10 Mar 2026

Gordon

staff nice rooms not found tissue paper at corner of the bed used and bed was so bowed in the middle my back was hurting all day long yes, they moved me to another room but very little difference. Bar never was open No eggs in the morning pictures don't do it no jests.

Self

10/10

Exceptional

09 Mar 2026

Susan

The staff, especially Kimberly, were 5 star !!
Parking was easy and safe. We went for the rodeo and it was very easy to walk or catch a ride to the rodeo and not deal with rodeo parking.
WiFi worked. They are in a transitional stage of updating and some amenities may not be as expected.
Overall good stay.

Family_with_children

8/10

Excellent

09 Mar 2026

jeremy

It was great

6/10

Pleasant

09 Mar 2026

michael

There was a blood stain on curtains....the room had a nasty aroma....shower had no shelf for soaps,etc....but good value for being within walking distance of rodeo and lots of restaurants

6/10

Pleasant

09 Mar 2026

Alice

Conveniently located close to NRG Stadium. Was able to walk to venue and avoid traffic. Interaction with staff was less than satisfactory this time staying at location.

Partner

10/10

Exceptional

09 Mar 2026

Garon

Great place. Very friendly staff.

10/10

Exceptional

05 Mar 2026

Jinous

The staff were friendly.

10/10

Exceptional

04 Mar 2026

Jacob

Great place to stay if you’re going to NRG

8/10

Excellent

04 Mar 2026

Ifeoma

Breakfast menu was great and hotel staff were friendly.

10/10

Exceptional

03 Mar 2026

Raul

Excellent

Partner

8/10

Excellent

03 Mar 2026

Shirley

It was ok

Partner

6/10

Pleasant

27 Feb 2026

Patricia A.

The room was very clean and the bedding was fresh and comfortable. The staff was amazing and helped make our trips to the hospital so easy. I felt like the room should have had at least one chair and lamps on the bedside tables eould have been very helpful.

Partner

8/10

Excellent

25 Feb 2026

Kristoffer

Quirky little place. The underpinnings are a cheapish hotel that they’ve remodeled with lots of eclectic furnishings. Good parking lot. Bar was closed. Breakfast was decent.

Friends

10/10

Exceptional

25 Feb 2026

Guillermo

Great!

10/10

Exceptional

24 Feb 2026

Janay

The bar tender was very friendly. Breakfast was fine. Room was clean.

8/10

Excellent

23 Feb 2026

Veonica

Very clean room, comfortable bed. Too bad the bar was closed down.

4/10

Poor

23 Feb 2026

Stan

Excellent staff! Awful room - no lamps, no towel bars, no toilet paper holder, no maid service, no seats.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Brandon

Nice room, comfy beds, friendly staff, and unique decor.
Great Find!!!

Family

10/10

Exceptional

22 Feb 2026

Deanna

The staff are always helpful and know the answers to your questions before you ask them.

Partner

8/10

Excellent

22 Feb 2026

Deanna

It isn't the typical stay, in that it is unique and personal feel to the decor and art. The beds are not hard but a bit easier on the back and shoulders (if you are a side sleeper), really decent rates and they have shuttle services to and from the medical factifies in the Downtown Houston area as a complimentary service that is free of charge to and from you appointments. So we will continue our stays in Houston at the Ylem.

Partner

10/10

Exceptional

21 Feb 2026

Debra Ann

Always stay here when I go to Houston

10/10

Exceptional

21 Feb 2026

Sandra

Room was nice and clean. Very quiet. Friendly staff. Great stay!

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Omar

Overall good. Hotel was clean but old. No desk or chair in the room which was strange.

10/10

Exceptional

17 Feb 2026

Rhonda

The room was clean and the staff was friendly. Good place to stay

10/10

Exceptional

17 Feb 2026

Jason

Rooms were clean, and very friendly staff.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Alondra

The lady that works at night was sooo so nice! Absolutely the best! The guy in the mornings though, was kinda rude. The hotel was so cute inside, I wish they would give us more toilet paper tho, and the cleaning ladies never came to clean our room :( but besides that the snacks were a good price and hotel and location very good. I would book again! :)

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Debra Ann

Stay here every time I have Dr appts

2/10

Poor

15 Feb 2026

Wesley

The staff was inattentive. The room had stains on the carpet and paint all over the counters and bathroom. There were no towels in the room. It smelled like wet carpet in the and beds were not comfortable.

10/10

Exceptional

15 Feb 2026

Dennis Dale

Staff was friendly!!! Cute boutique hotel. Breakfast included the usual with sausage, eggs, biscuits and gravy! Great location!!! Very pleasant stay. Would stay again!

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Jekeveus

The room was great and comfy. Staff was amazing and attentive.

Leisure Family

10/10

Exceptional

15 Feb 2026

Ashley

Yes everyone was nice and hotel was quiet.

Partner

6/10

Pleasant

12 Feb 2026

Gary

Friendly staff, and close to the NRG Stadium but the overall hotel and room is needing some TLC.

Business_and_leisure Partner

10/10

Exceptional

11 Feb 2026

Fabian

Clean room. Fast check in services

Leisure Friends

4/10

Poor

10 Feb 2026

Melissa

Tires and rims stolen off my vehicle and someone elses as well . The hotel has security on staff so not sure how thieves managed to get away with this. Parked in the camera view and under lighting. I would not recommend staying here . We came to go to md anderson cancer center for one day. Please stay somewere else, where they has valet parking and a parking garage.

Friends_and_family Family

4/10

Poor

06 Feb 2026

Donna

The room was dirty, bathroom was dirty, there was a big gap under door so you could hear everything in the lobby, hallways, etc., breakfast was not the best as advertised, towels had stains and hair on them.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Gil

Clean room and quiet place.

Partner

10/10

Exceptional

03 Feb 2026

Mary

Room was clean and the front desk clerk was very nice

Partner

10/10

Exceptional

02 Feb 2026

Melissa

The staff was so nice and the room was wonderful. The mini fridge was so cute, I’m not looking for one for the house.

If I had any complaints it would be that the parking lot could use some more lighting & to be cleaned up. I assume they’re mid-renovation just based on what was in the lot.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Jason

The rooms were clean, the staff was great, and the area felt safe.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Todd

Staff was very friendly and helpful. The room was clean and bed comfortable! We enjoyed our stay will definitely stay again when in Houston for an event.

Partner

10/10

Exceptional

30 Jan 2026

AEJ STAR

Great atmosphere and great staff. Great job of protecting peace of your guests and cleanliness of the property. Update washer and dryer and Computer service please for business people. Great service 👏

10/10

Exceptional

27 Jan 2026

Jason

The rooms are clean and comfortable. Staff is extremely friendly and helpful. A very safe location, with many dining options.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Jorge

Room was very clean and very frendly staff,

Leisure Self