Hilton Houston Plaza/Medical Center

United States , Houston - TX
HOUSTON, 6633 Travis Street
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100 reviews shown

6/10

Pleasant

18 Jun 2026

Christian De La

The hotel is dated and the rooms are not well maintained. The location is good but that’s about it.

Family_with_children

10/10

Exceptional

18 Jun 2026

David

Shuttle to hospitals is convenient.

6/10

Pleasant

16 Jun 2026

Karen

We have stayed here many times and liked it. However this time they put us on the 17th floor when the 18th floor was under complete renovation (ripping up floors etc). I am talking jack hammers right above our heads to the point that I could not even make a phone call in my room let alone a nap!! When I complained we got moved to a suite on the 14th floor and free lunch. BUT I don't have any idea why they would put anyone on the 17th floor under jackhammers!

Family

6/10

Pleasant

15 Jun 2026

Carol

The elevators were under maintenence. Lines were 20 minutes or more to get up to our 14th floor room. Caused us to miss the shuttle and getting back to the hospital several times. My mom is 81 and it was very hard on several people.

Family

10/10

Exceptional

12 Jun 2026

Kortney

Pros: Nice clean property, great location, garage parking good. Pool and rooftop view great. Check in easy and elevators work fast.

Cons: No ironing board, had to iron on bed. No ice machines, had to call front desk and request ice be brought. Depending on time, it can come fast or take very long.

Self

10/10

Exceptional

10 Jun 2026

Aaryana

Good

10/10

Exceptional

09 Jun 2026

Karen A.

It was close to everything. Perfect hub for checking out apartments throughout Houston for my son who’s moving there.
The staff was great, especially Francisco the bartender in the restaurant!
We were also able to get early check in & late checkout.
Enjoyed the pool briefly.
Definitely would stay there again!

Family

10/10

Exceptional

09 Jun 2026

Maurice

Amazing, comfortable, nice property, great staff and prime location. Recommend.

Self

10/10

Exceptional

08 Jun 2026

Shae

It was very clean and there was always staff cleaning throughout the day/night. The breakfast was amazing and served by amazing host/waitresses. It was raining so we really didn’t get to enjoy the rooftop pool and lounge area, but I must say it looked just like the photos. We had an amazing stay and would definitely book here again.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Marco

Good stuff

Family

8/10

Excellent

08 Jun 2026

Billy

I got in my room later in the evening, so I pretty much just went to bed. The next morning, when I woke up and turned in the lights, I noticed a large area of sawdust on the carpet in front of the mini fridge. I asked at the front desk if they could have someone vacuum it up so I wouldn't be tracking around, get it stuck to my socks, in my shoes. It didn't get cleaned up until a few hours later when the regular room clean was performed. When the rim was cleaned the tile floor was not cleaned as there was still makeup powder from a previous guest on the bathroom floor.
Great location, the bed was comfortable, and the room temp was nice and cool.
Need to focus on cleaning and upkeep in the rooms/common areas. Will likely try a different hotel next time.

Self

10/10

Exceptional

06 Jun 2026

Gary

This is an excellent hotel, great staff, rooms are excellent and close to local Red line tram and eateries in the Medical Center district

Business

10/10

Exceptional

04 Jun 2026

Giuseppe

A beautiful hotel with professional staff, 5-star service, a wonderful breakfast, and incredible, flawless cleanliness.

Family_with_children

6/10

Pleasant

04 Jun 2026

Stephen

Staff was friendly and helpful. Parking about the same as at any pay lot at the airport.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Jose

Clean, quite and spacious.

Family

4/10

Poor

31 May 2026

Richard

My families stay was not a pleasant one. Initially we were given a room on the 12th floor. Everything appeared to be fine. However, we found out that the shower only sprayed scolding, hot water and the faucet where the coffee maker was at spewed the water in our faces. A maintenance person had to come and repair both. Then a strong paint odor inundated the hallway and our room. We were moved to the 10th floor. After moving to the second room, the refrigerator started leaking water all over the floor. A maintenance person had to bring a new refrigerator into our room. Everything seemed to be going OK until all of a sudden a strong paint odor started coming through the air conditioning unit. There was nothing they could do about that later. I found out that it is hotel policy to withdraw an additional $250 out of one’s account which will later be refunded. However, the refund takes between three and five business days. I have stayed in hotels from Maine to Miami around the gulf to Brownsville, Texas and all over the West Coast of the United States and have never had any hotel deduct $250 like this. Also, the restaurant downstairs and the small coffee stand that’s also downstairs charges ridiculous prices. A breakfast for two people was over $50 and a regular coffee was five dollars. The parking garage was a nightmare and the automated scanner did not work properly. I will never stay at a Hilton anywhere again.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Javier

Not good value. Rooms need an upgrade

Partner

10/10

Exceptional

29 May 2026

Ethel

Great stay and clean room

Family

4/10

Poor

29 May 2026

Richard

The room itself was fine but the parking garage was terrible. The electronic scanner worked when it wanted to only and parking was expensive. The restaurant down stairs served reasonably good food for ridiculous prices. Breakfast for two people plus the tip was over $50.00. To me that’s a little much! Overall I will not stay at this facility again!!

Family

4/10

Poor

27 May 2026

Mark

I would not trust hygiene. I vomited and requested a clean. I expected the clean up person to have a biological kit or something similar. Instead I had a guy to some bath towels show

10/10

Exceptional

26 May 2026

Perry

N/A

6/10

Pleasant

25 May 2026

Bobby

Breakfast was just okay. Not worth the money. The restaurant for dinner was good. The first night we had a wonderful bartender/waiter, and the food was good. The young gentleman that provided room service with a few items we needed was very prompt and courteous. We had to be moved from our room twice before we got a room that was not sub-par. The staff at the front desk is what made our stay tolerable. They were all very friendly and super helpful. And one last thing, a quick shout out to the young man that drove the shuttle van. He was very friendly and knowledgeable of things we were interested in.

Partner

8/10

Excellent

25 May 2026

April

Hello the room was really
Clean! Staff very friendly! Breakfast was great especially the grits!
I was sad the pool was very dark and out of order.
I would stay again.

Friends

10/10

Exceptional

25 May 2026

Alejandro

Very clean, a pleasant stay, and a perfect location

Self

6/10

Pleasant

24 May 2026

Corina

The place was just ok. The rooms were at least clean. Nothing extraordinary. We did want to lay out by the pool and have some drinks, but there was no bartender available. We called the front office and they said normally there would be one, but that day there wasn't. No reason given. It was disappointing since one of the reasons we picked the place was because of the \"rooftop\" bar and pool.

Friends_and_family Friends

4/10

Poor

24 May 2026

Kwame

The front desk people were generally warm. However, the rooms were not well cleaned of dust and the carpet had food crumbs when we got to our room. The pillow cases were crampled, suggesting they were not changed after the previous guest left. When we raised the issue, we were quickly moved to a new room. However, that room also didn't have a handwash and the body lotion was almost empty. The soundproofing is also poor in the rooms. In general, I expected something much better for a Hilton.

Partner

8/10

Excellent

22 May 2026

Janice

The toilet sometimes would delay in flushing and the hot water took about five to ten minutes to warm up. This was reported to the staff that was very friendly, they were gonna give me 5000 Hilton Honors points for the inconvenience but I have yet to see it. The stay was good inspite of those issues.

Friends

2/10

Poor

22 May 2026

Anant

No breakfast included. No microwave provided in room. One single tiny microwave in dining area too out of order. Sink leaks in the room. No gym or pool. Several electrical outlets not working in room.
A must avoid place

Friends_and_family Family

10/10

Exceptional

21 May 2026

Amelia

Just heavenly. Extremely upscale, accommodating, and local. You may see famous people or professional athletes here, I did.

Self

4/10

Poor

20 May 2026

Camila

The lobby was beautiful and very well maintained, but unfortunately the actual room did not match the price point. For nearly $200 a night, the room felt underwhelming and unfinished. It smelled strongly of fresh paint, and early in the morning there were workers banging on the walls, which made it difficult to rest.

The bed was by far the biggest disappointment. The mattress had no support whatsoever and sagged badly in the middle. I woke up with significant back pain and did not sleep comfortably at all.

The front desk experience also left a lot to be desired. The staff member assisting me, Beatrice, came across as rude and impatient. She repeatedly interrupted me while I was speaking and did not seem welcoming or hospitable.

Overall, while the hotel was clean and the lobby looked impressive, the guest room experience did not justify the cost. It honestly feels like more effort is being put into appearances in the common areas than into the comfort and quality of the rooms themselves. I expected much more from the Hilton brand and left very disappointed.

Partner

6/10

Pleasant

19 May 2026

Gina

Close to the museum. It’s sooo quiet there it was a bit spooky but I got a really good night sleep after a long day. It’s a clean, standard hotel in a safe place.

Family_with_children

10/10

Exceptional

19 May 2026

Marti

The staff were very professional and helpful.

8/10

Excellent

19 May 2026

Lisa

Did not use the amenities. Room service food was excellent but hard to get through to order. Downtown hotel was noisy with music playing & construction.

10/10

Exceptional

18 May 2026

Madison

Easy access to Medical District. Clean property, friendly staff.

Family

10/10

Exceptional

18 May 2026

Oralia

The room wa super clean, lobby was beautiful, excellent customer service

Family

10/10

Exceptional

18 May 2026

Lesa

Lovely property with short walk to Fannin Tower for my appointments.

Partner

8/10

Excellent

18 May 2026

JOHN

Staff was helpful, location was perfect for me. My only issue was that parking lot had issues with reading my card. Having said that’s, staff resolved issue lightning fast.

Partner

10/10

Exceptional

18 May 2026

Wesley

Great stay! Nice room with great view towards Rice University. Friendly staff and great location. Easy to park with in and out privileges. Convenient to Rice and medical center.

Self

10/10

Exceptional

16 May 2026

Reta

Breakfast was wonderful and the front desk staff were very helpful.

Family

10/10

Exceptional

16 May 2026

Darrell

Great location!

Family

10/10

Exceptional

15 May 2026

Cheryl

Very nice and enjoyed the food.

Family

8/10

Excellent

14 May 2026

Michael

Near MDANDERSON

Self

8/10

Excellent

12 May 2026

Tony

Great hotel with wonderful location and very accommodating staff. There were some cosmetic issues with room. Overall enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Maria Guadalupe

The staff was awesome and very friendly! Hotel very nice! I will stay again

Family

8/10

Excellent

09 May 2026

Equilla

Yes

10/10

Exceptional

08 May 2026

Marian

The room was large and very clean. All of the staff were professional and friendly. I will stay here again.

10/10

Exceptional

07 May 2026

Benigna

A clean and spacious room and parking area available.

Friends

6/10

Pleasant

07 May 2026

Nathan

The bar prices drastically increased.

4/10

Poor

05 May 2026

Jennifer

The staff was wonderful.

2/10

Poor

05 May 2026

Eugenio

I stayed at this hotel in 1997. It has changed little. The bathtub was in need of a major overhaul and the bed felt like falling apart. I will not return to this hotel.

10/10

Exceptional

02 May 2026

Kimberly

Loved the location, the amenities (pool, gym, patio with bar), and the room. Staff is friendly. The breakfast buffet is mid, but I assume the actual menu items taste better. I would definitely recommend and stay here again. Parking in the garage was $20 a day.

Partner

10/10

Exceptional

02 May 2026

Ann

Great staff!

Self

10/10

Exceptional

30 Apr 2026

Quincy

Very clean and quiet

Friends_and_family Family

6/10

Pleasant

29 Apr 2026

KEITH

Parking garage is just plan nasty/filthy, AC was not working properly.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Carol

Your shower head needed some attention. The bracket was off from the wall

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Troy

We were in town for my daughter’s medical procedure so we spent most of the time at the hospital. But the room was very nice, beds were comfortable, staff was helpful. My wife and I are already talking about going back to enjoy the rest of the amenities. Overall, great place to stay.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Heather

Staff was amazing

Pet

8/10

Excellent

25 Apr 2026

Emily

Good stay for price and location. The room was fairly clean except shower, which was an easy fix. AC worked well and was turned on for check in. The staff were excellent.

8/10

Excellent

25 Apr 2026

Brittany

Bathroom shower could be cleaned better.

Self

8/10

Excellent

24 Apr 2026

Harold

Only concern was the water in the shower. Water wouldn’t get hot. Took a cold shower in the morning. Found out afterwards that the temperatures were switched. Cold was hot and the hot was cold. The mattresses were super comfortable though!

Friends

10/10

Exceptional

22 Apr 2026

Rafael

Everything was as always clean. Staff was very helpful when needed. Felt nice and high end

Self

8/10

Excellent

21 Apr 2026

Jimmy

Room needs fixtures replaced. Towel holder not in good condition and bath tub spigot needs to be worked on. The door security latch is broken and the mattress is way too soft. Staff was very helpful.

Self

10/10

Exceptional

20 Apr 2026

George

Room was nice and odor free. Quiet and comfortable. Can't ask for more. Excellent value for the money.

8/10

Excellent

20 Apr 2026

Helenann

10/10

Exceptional

20 Apr 2026

Lindsy

Excellent stay while there for a tournament near NRG. Perfect location. The staff was so wonderful!

Family

6/10

Pleasant

19 Apr 2026

Mark

Rooms should have been more cleaned and my toilet was running water even after flushing. Had to call maintenance twice to fix it.

Self

10/10

Exceptional

17 Apr 2026

Xane

Clean room, staff were accommodating and helpful, bartender was very nice.

Self

6/10

Pleasant

13 Apr 2026

Sally

Was called handicap room, however my husband who is in a wheelchair, couldn’t get in shower and barely to toilet. No microwave in room, but they did bring one.

Partner

10/10

Exceptional

13 Apr 2026

Perry

Convenient to hospitals, visiting family at MD Anderson Cancer Center, walkable about 8-10 minutes.

Family

10/10

Exceptional

09 Apr 2026

Elvia

Clean room. Comfortable bed and pillows. Very friendly staff that also followed up with me throughout my stay.

Family_with_children

6/10

Pleasant

09 Apr 2026

George

N/A

8/10

Excellent

09 Apr 2026

Moris

Did not have breakfast

Partner

8/10

Excellent

07 Apr 2026

Wilmer

Nice place and coming back

10/10

Exceptional

05 Apr 2026

Arturo

Was given the option to upgrade to a suite and breakfast voucher. Excellent service at the front desk. Good staff at breakfast. Food was exceptional. Loved the Self-park option with room key in and out access. Would HIGHLY recommend this location. Also, decor in the lobby is nice with a small but good bar area.

Family_with_children

8/10

Excellent

05 Apr 2026

Kevin

The bed in our room was well used and is almost at the end of its life. Otherwise our stay was comfortable.

Partner

10/10

Exceptional

04 Apr 2026

Russell

Room was very comfortable. Staff was very helpful with questions. Had dinner at the bar lounge and the service and food was good.

Partner

2/10

Poor

02 Apr 2026

David

No breakfast menu. Sink in bathroom area would not drain out no matter how much I worked the noneffective lever. There was however a note saying that it was much easier to leave a tip for the people who clean the rooms. Why would anyone want to leave a tip for such incompetence? Early in the morning some person began getting some type of noisy equipment out of the storage area next to our room. Kept us awake for some period and never did get back to sleep. We have been coming to MDAnderson for 20 years and have stayed in hundreds of hotel rooms. This was the worst experience we have ever had. You recommended this hotel. We use to use Expedia in the past while traveling but stopped. Now I know why we stopped using Expedia. We will never bother you people again. David Ballard.

8/10

Excellent

01 Apr 2026

ARLENE

Room was clean. Staff was great.

Partner

6/10

Pleasant

01 Apr 2026

Rebecca

Very friendly staff but hotel is not in the best shape. Spacious rooms but bathtub was dingy/rust stained and we lost water for awhile on our last night there.

10/10

Exceptional

30 Mar 2026

Jinea

I didn’t have breakfast but purchased drinks.

Friends_and_family Friends

8/10

Excellent

30 Mar 2026

Mark

Comfortable

Self

8/10

Excellent

28 Mar 2026

Ray

Room was large and clean

Partner

6/10

Pleasant

27 Mar 2026

James R

Basic place to stay. Close to medical services

Partner

4/10

Poor

23 Mar 2026

Andrew

Extremely noisy. Starting around 6:00AM there was constant noise. Carts rolling, walkie talkies , loud talking in the halls. Did not get a good night's sleep.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Truman

It’s more than an eight minute walk to MD Anderson cancer center. This was important to me so I was disappointed.

Partner

6/10

Pleasant

23 Mar 2026

David

It was ok

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Morgan Tye

Convenient to Texas Medical Center. It has all of the amenities I needed.

Self

10/10

Exceptional

18 Mar 2026

Latesha

Antonio, the front desk clerk, was amazingly nice. He made the check-in process smooth and brisk, like 2 minutes brick. He was very pleasant and informative. The location, as a Molecular Biologist whom works at several labs in the Medical Center, was perfectly placed. As a Houstonian, you are in Uber or Lyft distance for EVERYTHING like, Midtown, the Museum District, NRG, Houston Zoo. The hotel was clean and beautiful. The roof top pool and bar were so amazing. The shuttle to NRG for the Houston Livestock Show and Rodeo was a major thumbs up. My husband and I were grateful as we were able to drink with ease and not have to drive back to the hotel. The shuttle pickup and drop-off were perfect. I could not ask for a more better experience. The beds were a bit soft and the dresser has some knicks on it, but 10/10 I would recommend.

Partner

10/10

Exceptional

16 Mar 2026

Joy

Phone didn’t work and AC wasn

6/10

Pleasant

15 Mar 2026

shahanny

The staff was very friendly and attentive. Everything was very clean. However, by the time I got back to the room to shower after the rodeo, it was very late.

8/10

Excellent

13 Mar 2026

Patrick

Slow elevators! Great Hilton Honors staff; especially a young lady named Ashley.

Self

2/10

Poor

11 Mar 2026

Sabrina

I rated this hotel low because there is a thief amongst their cleaning staff. I checked in on 3/6 for the rodeo I placed my LV shades on the desk because we would be gone for the day and they weren't needed. 3/7 I didn't wear my shades because of overcast and just kept my prescription glasses on which had a transitional lens. I never took my shades out of the room. While packing my bags on 3/8 I noticed my shades were missing. I immediately searched the room as well as unpacked my luggage no glasses. I reported my missing item to the front desk and was meant with what felt like an annoyed assist manager. She suggested that I contact Carmen who is the Director of the cleaning staff. I emailed Carmen and explained my situation her response was they looked and didn't see my glasses. While I appreciate the response I never asked for a search to be conducted. My glasses was stolen out of my room. All I'm asking for is reimbursement for my stolen property. I spoke with the director of sales who kept implying that I lost my glasses and they can't a use their staff of stealing. Well they did. My glasses were stolen! He said he asked the staff and they said no. As if anyone will admit to a crime! This is an awful violation!

6/10

Pleasant

10 Mar 2026

Mary

Fake eyelashes left on the night stand!

Partner

10/10

Exceptional

10 Mar 2026

Elton

Very clean property, staff was helpful

10/10

Exceptional

09 Mar 2026

Donald Raymond

The rooms smelled and looked like they were freshly painted. Very clean. We were there in early March and the pool and outdoor bar were closed due to oncoming bad weather.
Very nice lounge inside and the food served was fresh.

Family

8/10

Excellent

06 Mar 2026

Mary

The breakfast was fresh and reasonable. The pool was cold.

Self

10/10

Exceptional

03 Mar 2026

Keith

None