Hilton Houston Plaza/Medical Center

United States , Houston - TX
HOUSTON, 6633 Travis Street
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100 reviews shown

8/10

Excellent

25 Apr 2026

Emily

Good stay for price and location. The room was fairly clean except shower, which was an easy fix. AC worked well and was turned on for check in. The staff were excellent.

8/10

Excellent

25 Apr 2026

Brittany

Bathroom shower could be cleaned better.

Self

8/10

Excellent

24 Apr 2026

Harold

Only concern was the water in the shower. Water wouldn’t get hot. Took a cold shower in the morning. Found out afterwards that the temperatures were switched. Cold was hot and the hot was cold. The mattresses were super comfortable though!

Friends

10/10

Exceptional

22 Apr 2026

Rafael

Everything was as always clean. Staff was very helpful when needed. Felt nice and high end

Self

8/10

Excellent

21 Apr 2026

Jimmy

Room needs fixtures replaced. Towel holder not in good condition and bath tub spigot needs to be worked on. The door security latch is broken and the mattress is way too soft. Staff was very helpful.

Self

10/10

Exceptional

20 Apr 2026

George

Room was nice and odor free. Quiet and comfortable. Can't ask for more. Excellent value for the money.

8/10

Excellent

20 Apr 2026

Helenann

10/10

Exceptional

20 Apr 2026

Lindsy

Excellent stay while there for a tournament near NRG. Perfect location. The staff was so wonderful!

Family

6/10

Pleasant

19 Apr 2026

Mark

Rooms should have been more cleaned and my toilet was running water even after flushing. Had to call maintenance twice to fix it.

Self

10/10

Exceptional

17 Apr 2026

Xane

Clean room, staff were accommodating and helpful, bartender was very nice.

Self

6/10

Pleasant

13 Apr 2026

Sally

Was called handicap room, however my husband who is in a wheelchair, couldn’t get in shower and barely to toilet. No microwave in room, but they did bring one.

Partner

10/10

Exceptional

13 Apr 2026

Perry

Convenient to hospitals, visiting family at MD Anderson Cancer Center, walkable about 8-10 minutes.

Family

10/10

Exceptional

09 Apr 2026

Elvia

Clean room. Comfortable bed and pillows. Very friendly staff that also followed up with me throughout my stay.

Family_with_children

6/10

Pleasant

09 Apr 2026

George

N/A

8/10

Excellent

09 Apr 2026

Moris

Did not have breakfast

Partner

8/10

Excellent

07 Apr 2026

Wilmer

Nice place and coming back

10/10

Exceptional

05 Apr 2026

Arturo

Was given the option to upgrade to a suite and breakfast voucher. Excellent service at the front desk. Good staff at breakfast. Food was exceptional. Loved the Self-park option with room key in and out access. Would HIGHLY recommend this location. Also, decor in the lobby is nice with a small but good bar area.

Family_with_children

8/10

Excellent

05 Apr 2026

Kevin

The bed in our room was well used and is almost at the end of its life. Otherwise our stay was comfortable.

Partner

10/10

Exceptional

04 Apr 2026

Russell

Room was very comfortable. Staff was very helpful with questions. Had dinner at the bar lounge and the service and food was good.

Partner

2/10

Poor

02 Apr 2026

David

No breakfast menu. Sink in bathroom area would not drain out no matter how much I worked the noneffective lever. There was however a note saying that it was much easier to leave a tip for the people who clean the rooms. Why would anyone want to leave a tip for such incompetence? Early in the morning some person began getting some type of noisy equipment out of the storage area next to our room. Kept us awake for some period and never did get back to sleep. We have been coming to MDAnderson for 20 years and have stayed in hundreds of hotel rooms. This was the worst experience we have ever had. You recommended this hotel. We use to use Expedia in the past while traveling but stopped. Now I know why we stopped using Expedia. We will never bother you people again. David Ballard.

8/10

Excellent

01 Apr 2026

ARLENE

Room was clean. Staff was great.

Partner

6/10

Pleasant

01 Apr 2026

Rebecca

Very friendly staff but hotel is not in the best shape. Spacious rooms but bathtub was dingy/rust stained and we lost water for awhile on our last night there.

10/10

Exceptional

30 Mar 2026

Jinea

I didn’t have breakfast but purchased drinks.

Friends_and_family Friends

8/10

Excellent

30 Mar 2026

Mark

Comfortable

Self

8/10

Excellent

28 Mar 2026

Ray

Room was large and clean

Partner

6/10

Pleasant

27 Mar 2026

James R

Basic place to stay. Close to medical services

Partner

4/10

Poor

23 Mar 2026

Andrew

Extremely noisy. Starting around 6:00AM there was constant noise. Carts rolling, walkie talkies , loud talking in the halls. Did not get a good night's sleep.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Truman

It’s more than an eight minute walk to MD Anderson cancer center. This was important to me so I was disappointed.

Partner

6/10

Pleasant

23 Mar 2026

David

It was ok

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Morgan Tye

Convenient to Texas Medical Center. It has all of the amenities I needed.

Self

10/10

Exceptional

18 Mar 2026

Latesha

Antonio, the front desk clerk, was amazingly nice. He made the check-in process smooth and brisk, like 2 minutes brick. He was very pleasant and informative. The location, as a Molecular Biologist whom works at several labs in the Medical Center, was perfectly placed. As a Houstonian, you are in Uber or Lyft distance for EVERYTHING like, Midtown, the Museum District, NRG, Houston Zoo. The hotel was clean and beautiful. The roof top pool and bar were so amazing. The shuttle to NRG for the Houston Livestock Show and Rodeo was a major thumbs up. My husband and I were grateful as we were able to drink with ease and not have to drive back to the hotel. The shuttle pickup and drop-off were perfect. I could not ask for a more better experience. The beds were a bit soft and the dresser has some knicks on it, but 10/10 I would recommend.

Partner

10/10

Exceptional

16 Mar 2026

Joy

Phone didn’t work and AC wasn

6/10

Pleasant

15 Mar 2026

shahanny

The staff was very friendly and attentive. Everything was very clean. However, by the time I got back to the room to shower after the rodeo, it was very late.

8/10

Excellent

13 Mar 2026

Patrick

Slow elevators! Great Hilton Honors staff; especially a young lady named Ashley.

Self

2/10

Poor

11 Mar 2026

Sabrina

I rated this hotel low because there is a thief amongst their cleaning staff. I checked in on 3/6 for the rodeo I placed my LV shades on the desk because we would be gone for the day and they weren't needed. 3/7 I didn't wear my shades because of overcast and just kept my prescription glasses on which had a transitional lens. I never took my shades out of the room. While packing my bags on 3/8 I noticed my shades were missing. I immediately searched the room as well as unpacked my luggage no glasses. I reported my missing item to the front desk and was meant with what felt like an annoyed assist manager. She suggested that I contact Carmen who is the Director of the cleaning staff. I emailed Carmen and explained my situation her response was they looked and didn't see my glasses. While I appreciate the response I never asked for a search to be conducted. My glasses was stolen out of my room. All I'm asking for is reimbursement for my stolen property. I spoke with the director of sales who kept implying that I lost my glasses and they can't a use their staff of stealing. Well they did. My glasses were stolen! He said he asked the staff and they said no. As if anyone will admit to a crime! This is an awful violation!

6/10

Pleasant

10 Mar 2026

Mary

Fake eyelashes left on the night stand!

Partner

10/10

Exceptional

10 Mar 2026

Elton

Very clean property, staff was helpful

10/10

Exceptional

09 Mar 2026

Donald Raymond

The rooms smelled and looked like they were freshly painted. Very clean. We were there in early March and the pool and outdoor bar were closed due to oncoming bad weather.
Very nice lounge inside and the food served was fresh.

Family

8/10

Excellent

06 Mar 2026

Mary

The breakfast was fresh and reasonable. The pool was cold.

Self

10/10

Exceptional

03 Mar 2026

Keith

None

6/10

Pleasant

27 Feb 2026

Constantinos

Outdated hotel. Otherwise fine

Self

8/10

Excellent

26 Feb 2026

Ashley

Staff very kind and the room was clean.

Self

8/10

Excellent

26 Feb 2026

gaylynn

Overall the stay was great. Housekeeping can do better at cleaning hair out of the shower.

Friends_and_family Family

6/10

Pleasant

24 Feb 2026

Rebecca

The staff was superior in every way. However, I wasn't comfortable calling room service for ice, and the volume on the TV kept cutting in and out, so you couldn't follow the program. The food was terrible. Again, every staff member was extremely polite and happy to help with anything.

Partner

10/10

Exceptional

23 Feb 2026

Twylia

I made a comment about no microwave. The staff did put one in the room when we returned.

We were really impressed. Thank you

Partner

6/10

Pleasant

22 Feb 2026

Earl

Only Luke warm water in the shower.

Partner

10/10

Exceptional

22 Feb 2026

Christian

Perfect

Friends

10/10

Exceptional

19 Feb 2026

Warren

Clean, comfortable rooms. Very convenient location for access to MD Anderson.

Partner

10/10

Exceptional

18 Feb 2026

Yvonne

Staff members are excellent.

Self

8/10

Excellent

17 Feb 2026

Rebecca

Staff was courteous. First room offered was very musty. Requested room that was updated. Much better. No hot water in sink faucet. Staff was apologetic.

10/10

Exceptional

17 Feb 2026

Michael

The room was spotless and the staff was exceptionally nice!

Partner

10/10

Exceptional

15 Feb 2026

Salvador

Breakfast was great

10/10

Exceptional

15 Feb 2026

Edelwina

Clean & spacious room, great location, and friendly staff.

Partner

10/10

Exceptional

14 Feb 2026

Leigh

Great staff . Lovely room

10/10

Exceptional

13 Feb 2026

Jennifer

The Hotel in general was fabulous.

Partner

8/10

Excellent

11 Feb 2026

Emmett G Bradshaw,

Great room and super friendly staff. Breakfast each morning was a huge plus. The only complaints would be the lack of service on the tv and $20/day for parking. Overall very nice stay.

Business_and_leisure Partner

10/10

Exceptional

08 Feb 2026

Saleem

Clean room and very courteous staff!

2/10

Poor

08 Feb 2026

Ejirooghene

everything feels off

6/10

Pleasant

07 Feb 2026

Caleb

This may have been a 4 star hotel once, but those days are long gone. Dated furniture, dust coating much of the surfaces, and an unclean shower curtain were enough to convince me that it has been coasting on its proximity to the hospitals and the university for too long. The breakfast food was too expensive for the lack in quality, but the Starbucks in the lobby was nice.

The staff were great and very understanding when these points were brought up, but to say this is still a 4 star hotel is not accurate.

Business Self

2/10

Poor

06 Feb 2026

Kaidong

The room does not proactively provide slippers, toothbrushes, or water. The male server during breakfast had a very poor attitude. I will never stay at this hotel again.

Leisure Family

6/10

Pleasant

04 Feb 2026

MARC

10/10

Exceptional

03 Feb 2026

Kenneth

Clean room, attentive and friendly staff, good resources

10/10

Exceptional

02 Feb 2026

ROLAND

Fantastic value and location. The staff were incredibly helpful. Thank you.

Business Partner

10/10

Exceptional

01 Feb 2026

Kay

Great customer service and cleanliness could be better.

8/10

Excellent

29 Jan 2026

James

Room was excellent.

Partner

10/10

Exceptional

27 Jan 2026

Mollie

Rooms was clean, everyone was nice. Had an issue in our first room with the heat not working and they tried to fix it and was not able to. They moved us to a very nice suite which was really nice. Will stay again. Price, convenience, and safety.

Business Partner

10/10

Exceptional

27 Jan 2026

Diane

Always a great stay at this hotel with good staff nice rooms and good food

Leisure Partner

4/10

Poor

26 Jan 2026

Robert

No hot water in room. Ask for it to be fixed and that did not work either. 2 cold showers and checked out. Pathetic for a Hilton.

6/10

Pleasant

25 Jan 2026

J Monty

Had to wait 10-15 minutes for water to heat enough for bathing...had to c all for a new alarm clock that worked.
There were no water glasses in the room !
We would have really liked the room otherwise.

Business_and_leisure Partner

10/10

Exceptional

25 Jan 2026

Havyn

Clean room, staff was super helpful

Business Self

10/10

Exceptional

24 Jan 2026

Mark

Efficient friendly service

Business Self

6/10

Pleasant

24 Jan 2026

Summer

This hotel needs a remodel. It’s old. The staff is super nice though.

Business Family

10/10

Exceptional

19 Jan 2026

Sofia

Staff is extremely hospitable.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Sherri

Amazing room, great rate!

Leisure Partner

10/10

Exceptional

17 Jan 2026

Dasmond

Clean room, and good staff

Leisure Partner

8/10

Excellent

15 Jan 2026

Lawrence

Staff did a great job after Doubletree hilton or expedia did not fufill a reservation i made days before.

Business

4/10

Poor

13 Jan 2026

Brandice

We stayed in room 901 on Tuesday, January 6th. My 10-year-old son had an early morning pre-surgery appointment at Texas Children’s Hospital the next day, so we had driven in late the night before Because we live close to 3 hours away. At 7:00 AM we were forced out of bed by a loud alarm giving instructions to evacuate to the nearest staircase due to a fire. I quickly woke my son, got him dressed, and we walked down 9 flights of stairs to a side alley. In the rush, I scraped my arm on the stairwell and it was bleeding. We spoke with other guests who were also confused and said that it happened to them just 4 weeks prior when they stayed at that location. When we made our way to the lobby, people were acting normal. Several guests mentioned they had heard the evacuation instructions. I asked the front desk if there was a fire and was told it was a test alarm and that “it wasn’t supposed to say that.” Before evacuating, we had to use the restroom in our room and found the bathroom floor full of standing water. Clothes and towels I had placed on the floor were soaked, and the water splashed as we stepped through it. I told the manager and she said housekeeping was being sent, but no one came. I laid towels down so we could walk and took photos to show the manager later. The bathroom ceiling made it clear this wasn’t the first time there had been a leak. The manager offered 20,000 points and told me it would cover a night stay. It cost at least 55,000 points for a night at Hilton.

Leisure Family

10/10

Exceptional

12 Jan 2026

Sykema

Clean room

6/10

Pleasant

12 Jan 2026

Samba

The room was next to a big open area and there was no thick curtains to block the view. There were lights at night,So there was not much of privacy and was not easy to fall asleep. Coffee bar had cups but the lids didn’t fit so it was
Hard to carry that coffee around. There was no tv remote. We had request one. There were no moisturizing creams either.

6/10

Pleasant

11 Jan 2026

Jerrard

Just ok. Nothing special.

Leisure Self

10/10

Exceptional

11 Jan 2026

Shiela

Room was nice and newly renovated. Check in was a breeze. Sleep was comfortable!

Leisure Partner

10/10

Exceptional

11 Jan 2026

Agustin

Convenient and clean

Family

10/10

Exceptional

10 Jan 2026

Luis

The staff is courteous and friendly. The check/in was a wonderful experience!! The suite is well appointed and comfortable. However, one lamp had a lightbulb missing the other had a burned out light bulb and the space below the sink had left over bags and a beer case from the previous guest.

Business Self

8/10

Excellent

09 Jan 2026

Kristoffer

Good price, clean room, friendly and helpful staff.

10/10

Exceptional

08 Jan 2026

Samantha

Great clean room

Leisure Partner

10/10

Exceptional

08 Jan 2026

Agnes

everthing was great!

Friends_and_family Friends

10/10

Exceptional

07 Jan 2026

Susan

Room wasn’t vacuumed real well and there were bloody fingerprints on the bedroom wall near mirror and on bathroom door.

Employees at desk were nice.

6/10

Pleasant

06 Jan 2026

Brian

Did not replinish towels

10/10

Exceptional

05 Jan 2026

James

The property was wonderful, but the staff was Exemplary. I spent about 10-12 days here on different reservations and Seymour, at the front desk, was very helpful and attentive to all of my needs. Thank you Seymour!

Leisure Self

10/10

Exceptional

05 Jan 2026

Jewel

We had no problems other than I needed a handicap room/bathroom.

10/10

Exceptional

03 Jan 2026

carrie

Loved this hotel. Everything from the front desk service to the room quality was exceptional.

4/10

Poor

03 Jan 2026

L Stacey

Toilet leaked didn’t realize until I slipped and fell during the night. Linens for pull out arrived hours after check in, and were still damp. The shower had no hot water. I told the staff, I did get a call from someone a text. I’ve stayed here before and loved it.

8/10

Excellent

01 Jan 2026

Xiaomai

Species rooms, comfortable beds. Extra half bathroom is convenient.

Partner

10/10

Exceptional

01 Jan 2026

Sean

Everything was great

8/10

Excellent

01 Jan 2026

Joseph

The staff were always ready to help and Francesco was amazing!

Partner

10/10

Exceptional

01 Jan 2026

Nora H

All good

8/10

Excellent

30 Dec 2025

Christian

Older hotel but clean and great location for med center

Partner

6/10

Pleasant

29 Dec 2025

Robert

Staff was attentive to our need. Room was clean, message waitin light was annoying and we nor staff could clear, so covered it up. No ice on floors. Generally ok.

4/10

Poor

29 Dec 2025

Kadriye

Management and staff support have been changed in a great deal compared to my other stays at the hotel. Lacking professionalism as well.

6/10

Pleasant

29 Dec 2025

Mark

Hot water was hard to come by. Limited dining options. Convenient to Medical Center!

Business Partner