Name: Hilton Houston Plaza/Medical Center
Address: 6633 Travis Street, Houston, 77030, US

10/10

Exceptional

12 Jul 2026

Kelly

The hotel was older, but beautifully maintained. The staff was excellent, everyone was very helpful and accommodating. We would definitely stay again if we're in the area.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Kristen

Great room. No ice machine on our floor. Friendly staff. Beautiful pool.

Family

8/10

Excellent

10 Jul 2026

ali

Thank you

Family_with_children

10/10

Exceptional

10 Jul 2026

Ghazanfer

The rooms were nice and clean. The staff at the reception were super nice and helpful. One of the front desk staff Mary, went above and beyond to help arrange our return ride to the airport. Not only she helped book a taxi that hotel paid for since it was very early in the morning, she also made sure that they arranged a sack of snacks for breakfast.
I have stayed at many hotels, but rarely I have experience such service.
Thank you Mary for stellar service.

10/10

Exceptional

10 Jul 2026

Patricia

Hotel staff were amazing and helpful. Assisted us with all our needs. Rooms were clean and pool was amazing. Went down for the World Cup game, excellent experience all together. Would recommend!

Family

8/10

Excellent

09 Jul 2026

Albert

Good

Partner

10/10

Exceptional

09 Jul 2026

Rodrigo

Great location close to Rice Village and the Metro. Staff was great and even helped me allowing me to store my luggage for a few hours after my check out.

Self

10/10

Exceptional

08 Jul 2026

Alejandra

Clean Room. Friendly staff, Nice pool.

8/10

Excellent

07 Jul 2026

David

Joby and staff were extremely helpful and accommodating!

Family

10/10

Exceptional

07 Jul 2026

Marvin

Great place to stay at super clean and nice area and everything was nearby

Partner

10/10

Exceptional

06 Jul 2026

Vinh

I really love this place

Family

4/10

Poor

06 Jul 2026

Josue

Hotel desperately needs updated.

Self

10/10

Exceptional

06 Jul 2026

Keyona

Service was great view was amazing, the Crabtree things in the shower smell so good.

Family_with_children

2/10

Poor

06 Jul 2026

Tiffany

Honestly it wasn’t what I thought it would be by being located in the hospital district I thought it would of been more cleaner the bath tub was also stopped up to where things like the hair residue from prior guest began to float because the water wasn’t draining out of the tub properly we called front desk and no one showed up for hours we had brunch reservations and couldn’t make them due to us not being able to shower on time so we had to change our reservation to another location it was just not good the tissue holder was coming off the wall the floor looked as if it haven’t been mopped the outside of the bath tub had dirt all on it and the lady who checked us in was rude but I did meet a really nice lady in house keeping who tried to resolve the issues but was unsuccessful the gentleman who checked us out accommodated one day of parking for our troubles it wasn’t what I expected at all

Partner

10/10

Exceptional

05 Jul 2026

Thiago

Amazing staff

Family_with_children

10/10

Exceptional

05 Jul 2026

aseem

Fantastic staff. Good food and nice bar.

Self

10/10

Exceptional

05 Jul 2026

Alejandra

Room very clean. Staff very friendly and professional. Excellent.

Family_with_children

10/10

Exceptional

04 Jul 2026

Derly

Is ok for the price and ubication

10/10

Exceptional

04 Jul 2026

Daniel

Clean, comfortable, good amenities

Friends_and_family Friends

10/10

Exceptional

03 Jul 2026

Cleosia

Everything was amazing quiet and peaceful

Partner

10/10

Exceptional

03 Jul 2026

John

Very helpful staff and wonderful amenities.

Partner

10/10

Exceptional

03 Jul 2026

Dariel

Pool bar

10/10

Exceptional

03 Jul 2026

Natalie

Everything was great and clean a very responsible and helpful

6/10

Pleasant

03 Jul 2026

Beau

Room had no hot water, spoke with staff and they got fix that night but the next day no hot water again

10/10

Exceptional

02 Jul 2026

Elvira

I’m very happy with my stay at the Hilton. Friendly staff and clean rooms

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Pamela

The room was warm at night. Other than that it was good 👍

8/10

Excellent

01 Jul 2026

CHRISTY

Location

Partner

8/10

Excellent

01 Jul 2026

CHRISTY

Great location if there for medical services; food is decent; staff is helpful.

Partner

10/10

Exceptional

01 Jul 2026

Nasser

Very Nice location and amazing staff .

Family_with_children

6/10

Pleasant

30 Jun 2026

Gio

The overall stay was generally okay. Upon entering the room you could notice that the room was not thoroughly cleaned from prior guest. The room was mainly booked for the pool and a large tv to unwind. Unfortunately the tv was locked and we could only watch cable. We bought a Roku which could not be hooked up due to the lock on the tv and we weren’t able to rent movies as it was a “newer tv”. Our room was on the 9th floor so it was on the same as the pool. The hotel rooms have large windows facing the pool and you would think that the staff would tell us if people would be able to see into our rooms if the curtains are open as that would be a total invasion of privacy… wrong. We didn’t find out until we went to the pool ourselves and I could see into our rooms. I find it extremely inappropriate that we weren’t notified that pool patrons would be able to see into our room so clearly! In addition the bed was chipped and I cut my leg on the edge of the old bed and the water pressure in our room was horrible. The toilet stayed clogged the whole duration of the trip as we couldn’t even flush tissue. For the price that was paid the hotel definitely needs room renovations and updates. The only positive to our stay was the pool was nice and the bed was comfortable. Also parking is $20 a day and is not validated so I hope others that stay will be away of this.

Partner

10/10

Exceptional

30 Jun 2026

William

Clean room. Convenient shuttle. Good food at restaurant. Nice staff.

Partner

10/10

Exceptional

29 Jun 2026

gina

This is great place to stay in Medical Center. Stayed here many times when parent had procedures or visits at MDA. Rooms are great size and clean especially traveling with a lot of luggage and care supplies.

Family

10/10

Exceptional

29 Jun 2026

Jathan

Super convenient to the Children’s Hospital while our son was having surgery here. We were able to just walk over.

Family_with_children

8/10

Excellent

28 Jun 2026

Lee

The hotel was very conveniently located in the Medical District and hotel offered shuttles every 30 min to hospitals. Room was clean and comfortable.

Partner

10/10

Exceptional

27 Jun 2026

Jaquelina

It was everything I expected.. loved the room so big and clean

10/10

Exceptional

27 Jun 2026

Kathy

Perfect stay. Staff friendly and helpful. Hotel was very clean. Definitely will go back.

Partner

10/10

Exceptional

26 Jun 2026

ALAN

Everything was good. Nice staff.

8/10

Excellent

24 Jun 2026

Ruth

Beautiful hotel, friendly and helpful staff. Shuttle service was very good too.
Room we stayed in for 3 nights could use some attention to the shower door which was missing the water stop on the bottom. Other than that we had a comfortable stay while in town for medical reasons.

Family

6/10

Pleasant

24 Jun 2026

Janet

Our day was just OK very disappointing for the area that this hotel is in. The AC was just ok. And found a pill on the floor took pictures but didn't report it. My husband was staying in the hospital across the street and had to get over there early that morning. Housekeeping needs to vacuum better obviously

Family_with_children

6/10

Pleasant

22 Jun 2026

Courtney

The property was nice, staff was very helpful I did have roaches in my bed. The staff was quick and helpful with accommodating me for it my stay was cool, food was good.

Self

10/10

Exceptional

20 Jun 2026

Ivethe

Nice lobby staff breakfast are so good and the atmosphere was so cool and the bar

Partner

10/10

Exceptional

20 Jun 2026

Mario

Good access to go any where metro rail station is only two block away for to go anywhere in Houston.
Nice lobby staff

10/10

Exceptional

20 Jun 2026

Caroline

Hotel is conveniently located to the medical center , museum and rice village. Staff is professional, friendly, and accommodating to guest needs. Floors/rooms appear to be recently updated. Plenty of sitting space in lobby and bright areas to work. Bar/ food service in both lobby and outdoor pool area . Market in lobby has takeout food and delicious snack and dessert choices. One minor downside is a narrow parking garage shared with another business but elevator is convienet to the lobby once you find a spot. A scannable parking pass is provided for easy in and out. Take those corners slowly and you should be fine. We will be back!

Partner

6/10

Pleasant

18 Jun 2026

Christian De La

The hotel is dated and the rooms are not well maintained. The location is good but that’s about it.

Family_with_children

10/10

Exceptional

18 Jun 2026

David

Shuttle to hospitals is convenient.

6/10

Pleasant

16 Jun 2026

Karen

We have stayed here many times and liked it. However this time they put us on the 17th floor when the 18th floor was under complete renovation (ripping up floors etc). I am talking jack hammers right above our heads to the point that I could not even make a phone call in my room let alone a nap!! When I complained we got moved to a suite on the 14th floor and free lunch. BUT I don't have any idea why they would put anyone on the 17th floor under jackhammers!

Family

6/10

Pleasant

15 Jun 2026

Carol

The elevators were under maintenence. Lines were 20 minutes or more to get up to our 14th floor room. Caused us to miss the shuttle and getting back to the hospital several times. My mom is 81 and it was very hard on several people.

Family

10/10

Exceptional

12 Jun 2026

Kortney

Pros: Nice clean property, great location, garage parking good. Pool and rooftop view great. Check in easy and elevators work fast.

Cons: No ironing board, had to iron on bed. No ice machines, had to call front desk and request ice be brought. Depending on time, it can come fast or take very long.

Self

10/10

Exceptional

10 Jun 2026

Aaryana

Good

10/10

Exceptional

09 Jun 2026

Karen A.

It was close to everything. Perfect hub for checking out apartments throughout Houston for my son who’s moving there.
The staff was great, especially Francisco the bartender in the restaurant!
We were also able to get early check in & late checkout.
Enjoyed the pool briefly.
Definitely would stay there again!

Family

10/10

Exceptional

09 Jun 2026

Maurice

Amazing, comfortable, nice property, great staff and prime location. Recommend.

Self

10/10

Exceptional

08 Jun 2026

Shae

It was very clean and there was always staff cleaning throughout the day/night. The breakfast was amazing and served by amazing host/waitresses. It was raining so we really didn’t get to enjoy the rooftop pool and lounge area, but I must say it looked just like the photos. We had an amazing stay and would definitely book here again.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Marco

Good stuff

Family

8/10

Excellent

08 Jun 2026

Billy

I got in my room later in the evening, so I pretty much just went to bed. The next morning, when I woke up and turned in the lights, I noticed a large area of sawdust on the carpet in front of the mini fridge. I asked at the front desk if they could have someone vacuum it up so I wouldn't be tracking around, get it stuck to my socks, in my shoes. It didn't get cleaned up until a few hours later when the regular room clean was performed. When the rim was cleaned the tile floor was not cleaned as there was still makeup powder from a previous guest on the bathroom floor.
Great location, the bed was comfortable, and the room temp was nice and cool.
Need to focus on cleaning and upkeep in the rooms/common areas. Will likely try a different hotel next time.

Self

10/10

Exceptional

06 Jun 2026

Gary

This is an excellent hotel, great staff, rooms are excellent and close to local Red line tram and eateries in the Medical Center district

Business

10/10

Exceptional

04 Jun 2026

Giuseppe

A beautiful hotel with professional staff, 5-star service, a wonderful breakfast, and incredible, flawless cleanliness.

Family_with_children

6/10

Pleasant

04 Jun 2026

Stephen

Staff was friendly and helpful. Parking about the same as at any pay lot at the airport.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Jose

Clean, quite and spacious.

Family

4/10

Poor

31 May 2026

Richard

My families stay was not a pleasant one. Initially we were given a room on the 12th floor. Everything appeared to be fine. However, we found out that the shower only sprayed scolding, hot water and the faucet where the coffee maker was at spewed the water in our faces. A maintenance person had to come and repair both. Then a strong paint odor inundated the hallway and our room. We were moved to the 10th floor. After moving to the second room, the refrigerator started leaking water all over the floor. A maintenance person had to bring a new refrigerator into our room. Everything seemed to be going OK until all of a sudden a strong paint odor started coming through the air conditioning unit. There was nothing they could do about that later. I found out that it is hotel policy to withdraw an additional $250 out of one’s account which will later be refunded. However, the refund takes between three and five business days. I have stayed in hotels from Maine to Miami around the gulf to Brownsville, Texas and all over the West Coast of the United States and have never had any hotel deduct $250 like this. Also, the restaurant downstairs and the small coffee stand that’s also downstairs charges ridiculous prices. A breakfast for two people was over $50 and a regular coffee was five dollars. The parking garage was a nightmare and the automated scanner did not work properly. I will never stay at a Hilton anywhere again.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Javier

Not good value. Rooms need an upgrade

Partner

10/10

Exceptional

29 May 2026

Ethel

Great stay and clean room

Family

4/10

Poor

29 May 2026

Richard

The room itself was fine but the parking garage was terrible. The electronic scanner worked when it wanted to only and parking was expensive. The restaurant down stairs served reasonably good food for ridiculous prices. Breakfast for two people plus the tip was over $50.00. To me that’s a little much! Overall I will not stay at this facility again!!

Family

4/10

Poor

27 May 2026

Mark

I would not trust hygiene. I vomited and requested a clean. I expected the clean up person to have a biological kit or something similar. Instead I had a guy to some bath towels show

10/10

Exceptional

26 May 2026

Perry

N/A

6/10

Pleasant

25 May 2026

Bobby

Breakfast was just okay. Not worth the money. The restaurant for dinner was good. The first night we had a wonderful bartender/waiter, and the food was good. The young gentleman that provided room service with a few items we needed was very prompt and courteous. We had to be moved from our room twice before we got a room that was not sub-par. The staff at the front desk is what made our stay tolerable. They were all very friendly and super helpful. And one last thing, a quick shout out to the young man that drove the shuttle van. He was very friendly and knowledgeable of things we were interested in.

Partner

8/10

Excellent

25 May 2026

April

Hello the room was really
Clean! Staff very friendly! Breakfast was great especially the grits!
I was sad the pool was very dark and out of order.
I would stay again.

Friends

10/10

Exceptional

25 May 2026

Alejandro

Very clean, a pleasant stay, and a perfect location

Self

6/10

Pleasant

24 May 2026

Corina

The place was just ok. The rooms were at least clean. Nothing extraordinary. We did want to lay out by the pool and have some drinks, but there was no bartender available. We called the front office and they said normally there would be one, but that day there wasn't. No reason given. It was disappointing since one of the reasons we picked the place was because of the \"rooftop\" bar and pool.

Friends_and_family Friends

4/10

Poor

24 May 2026

Kwame

The front desk people were generally warm. However, the rooms were not well cleaned of dust and the carpet had food crumbs when we got to our room. The pillow cases were crampled, suggesting they were not changed after the previous guest left. When we raised the issue, we were quickly moved to a new room. However, that room also didn't have a handwash and the body lotion was almost empty. The soundproofing is also poor in the rooms. In general, I expected something much better for a Hilton.

Partner

8/10

Excellent

22 May 2026

Janice

The toilet sometimes would delay in flushing and the hot water took about five to ten minutes to warm up. This was reported to the staff that was very friendly, they were gonna give me 5000 Hilton Honors points for the inconvenience but I have yet to see it. The stay was good inspite of those issues.

Friends

2/10

Poor

22 May 2026

Anant

No breakfast included. No microwave provided in room. One single tiny microwave in dining area too out of order. Sink leaks in the room. No gym or pool. Several electrical outlets not working in room.
A must avoid place

Friends_and_family Family

10/10

Exceptional

21 May 2026

Amelia

Just heavenly. Extremely upscale, accommodating, and local. You may see famous people or professional athletes here, I did.

Self

4/10

Poor

20 May 2026

Camila

The lobby was beautiful and very well maintained, but unfortunately the actual room did not match the price point. For nearly $200 a night, the room felt underwhelming and unfinished. It smelled strongly of fresh paint, and early in the morning there were workers banging on the walls, which made it difficult to rest.

The bed was by far the biggest disappointment. The mattress had no support whatsoever and sagged badly in the middle. I woke up with significant back pain and did not sleep comfortably at all.

The front desk experience also left a lot to be desired. The staff member assisting me, Beatrice, came across as rude and impatient. She repeatedly interrupted me while I was speaking and did not seem welcoming or hospitable.

Overall, while the hotel was clean and the lobby looked impressive, the guest room experience did not justify the cost. It honestly feels like more effort is being put into appearances in the common areas than into the comfort and quality of the rooms themselves. I expected much more from the Hilton brand and left very disappointed.

Partner

6/10

Pleasant

19 May 2026

Gina

Close to the museum. It’s sooo quiet there it was a bit spooky but I got a really good night sleep after a long day. It’s a clean, standard hotel in a safe place.

Family_with_children

10/10

Exceptional

19 May 2026

Marti

The staff were very professional and helpful.

8/10

Excellent

19 May 2026

Lisa

Did not use the amenities. Room service food was excellent but hard to get through to order. Downtown hotel was noisy with music playing & construction.

10/10

Exceptional

18 May 2026

Madison

Easy access to Medical District. Clean property, friendly staff.

Family

10/10

Exceptional

18 May 2026

Oralia

The room wa super clean, lobby was beautiful, excellent customer service

Family

10/10

Exceptional

18 May 2026

Lesa

Lovely property with short walk to Fannin Tower for my appointments.

Partner

8/10

Excellent

18 May 2026

JOHN

Staff was helpful, location was perfect for me. My only issue was that parking lot had issues with reading my card. Having said that’s, staff resolved issue lightning fast.

Partner

10/10

Exceptional

18 May 2026

Wesley

Great stay! Nice room with great view towards Rice University. Friendly staff and great location. Easy to park with in and out privileges. Convenient to Rice and medical center.

Self

10/10

Exceptional

16 May 2026

Reta

Breakfast was wonderful and the front desk staff were very helpful.

Family

10/10

Exceptional

16 May 2026

Darrell

Great location!

Family

10/10

Exceptional

15 May 2026

Cheryl

Very nice and enjoyed the food.

Family

8/10

Excellent

14 May 2026

Michael

Near MDANDERSON

Self

8/10

Excellent

12 May 2026

Tony

Great hotel with wonderful location and very accommodating staff. There were some cosmetic issues with room. Overall enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Maria Guadalupe

The staff was awesome and very friendly! Hotel very nice! I will stay again

Family

8/10

Excellent

09 May 2026

Equilla

Yes

10/10

Exceptional

08 May 2026

Marian

The room was large and very clean. All of the staff were professional and friendly. I will stay here again.

10/10

Exceptional

07 May 2026

Benigna

A clean and spacious room and parking area available.

Friends

6/10

Pleasant

07 May 2026

Nathan

The bar prices drastically increased.

4/10

Poor

05 May 2026

Jennifer

The staff was wonderful.

2/10

Poor

05 May 2026

Eugenio

I stayed at this hotel in 1997. It has changed little. The bathtub was in need of a major overhaul and the bed felt like falling apart. I will not return to this hotel.

10/10

Exceptional

02 May 2026

Kimberly

Loved the location, the amenities (pool, gym, patio with bar), and the room. Staff is friendly. The breakfast buffet is mid, but I assume the actual menu items taste better. I would definitely recommend and stay here again. Parking in the garage was $20 a day.

Partner

10/10

Exceptional

02 May 2026

Ann

Great staff!

Self

10/10

Exceptional

30 Apr 2026

Quincy

Very clean and quiet

Friends_and_family Family

6/10

Pleasant

29 Apr 2026

KEITH

Parking garage is just plan nasty/filthy, AC was not working properly.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Carol

Your shower head needed some attention. The bracket was off from the wall

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Troy

We were in town for my daughter’s medical procedure so we spent most of the time at the hospital. But the room was very nice, beds were comfortable, staff was helpful. My wife and I are already talking about going back to enjoy the rest of the amenities. Overall, great place to stay.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Heather

Staff was amazing

Pet