Extended Stay America Houston Greenway Plaza

United States , Houston - TX
HOUSTON (TX), 2330 Southwest Fwy
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Keisha

yes

Partner

4/10

Poor

21 Apr 2026

MARK

The staff was amazing, but there is only so much they can do. This place is a hazard tub and sinks not draining, old sheets with worn thin spots,elevators not working, homeless people I could go on and on. They told my sister she could use the elevator and she got stuck on it. They should shut down while renovating. It is unfair to the clients.

Family_with_children

4/10

Poor

20 Apr 2026

Alejandro

Loud. Noisy. Smelled.

Self

4/10

Poor

13 Apr 2026

Booked because I needed a last minute place to stay. Elevator was not working. I had to lug my bags up to the third floor.

6/10

Pleasant

12 Apr 2026

Tasha

Room was mediocre. Kitchette wasn’t already stocked with glassware, silverware, etc. you had to “order” a package to receive those items in your room. Room was clean. Bathtub/shower drain cap was not attached to drain. Shower had very low water pressure & had a very very uneven spray. Elevator was out of order my whole stay, 3 days, 2 nights. Breakfast was near nonexistent. It was a “grab & go” breakfast is what they called it, coffee, 2 prepackage muffin choices & I think a multigrain bar. Yes, that’s was was offered as their breakfast. Front desk clerk was never at desk. Only saw a front desk person when I or someone else was checking in. No front desk clerk was at desk at any other time of me going in and out of hotel. That made me feel very unsafe. However, hotel is close to dining, shopping & entertainment. Location was the best part of this hotel.

Friends_and_family Friends

2/10

Poor

12 Apr 2026

Angela

I was on the 3rd floor and the elevator was out of service. I checked into this room, looked around, pulled the sheets back, then immediately checked out. The room was filthy and reeked of cigarette smoke. There was what looked like body fluid on the mattress protector and what appeared to be a pubic hair on the wall in the bathroom. I’m waiting to see if I’m going to get at least one night of my prepaid stay refunded.

Self

8/10

Excellent

06 Apr 2026

Joseph

Very decent accommodations. I requested a handicapped room and they were going to put us on the third floor. And the elevator was not functioning. That was impossible for my wife and I. We were put in a non-handicapped room that created very uncomfortable situations. I cannot see ever placing mobility handicapped people on anything but the first floor.

Partner

2/10

Poor

03 Apr 2026

Christopher

This location does not have a working elevator, and it has not worked for at least a month because I stayed here about a month ago and it was not working. And is still not working

10/10

Exceptional

03 Apr 2026

Antonio

Amazing service

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Anthony

This hotel was a bit of a mixed experience. The overall property felt dated, and cleanliness could definitely use some improvement—it didn’t give the freshest impression. That said, the beds were surprisingly comfortable, easily the highlight of the stay. If they put some effort into updating and deep cleaning the place, it could be a much better experience.

Family_with_children

6/10

Pleasant

31 Mar 2026

Eunice

no one around during check out, elevator was out of service, no coffee pot in the room and breakfast was false advertisement.

2/10

Poor

30 Mar 2026

Jason

N/A

4/10

Poor

30 Mar 2026

JOEL

parcking are was ok

Partner

2/10

Poor

27 Mar 2026

JESSICA

Got stuck in elevator, room didn't want to open using my key then they didn't want to switch my room i asked to speak to the manager he did not want to talk me rooms smelled weird over allb just a very bad experience

Partner

2/10

Poor

26 Mar 2026

james

The tv didn't work I talked to the person on the front desk and he said he would come see about it and he didn't come. This morning I started to take a shower and tried to adjust the temperature and it quickly went to all hot and would not come down. I called the front desk and was told there was nothing they could do about it. I think I should get a refund of some amount.

6/10

Pleasant

24 Mar 2026

jimmy

Self

2/10

Poor

22 Mar 2026

nancy

The trash was not empty when arrived at the room and the area was not the safest.

Friends

8/10

Excellent

21 Mar 2026

Javier

Great stay quiet property been here several times

Family

4/10

Poor

20 Mar 2026

Barbara

Staff was nice. Room was ok but mattress was too hard. Not enough pillows we only had 3 total we like at least 2 each. No hair dryer either.

Friends_and_family Family

2/10

Poor

18 Mar 2026

Mario

Elevator was out of order. Had to walk up to the third floor with luggage. Room had a funny smell. There was no hot water for a shower.

Self

2/10

Poor

18 Mar 2026

Sabrina

Avoid at All Costs: Broken Promises and Poor Conditions

I flew into Houston with my family for the Rodeo (March 14–17), expecting a convenient stay, but this hotel was a nightmare from the moment we pulled up.

The Grounds: The exterior was a mess with trash scattered everywhere. It felt completely neglected.

The Smell: As soon as we stepped inside, we were hit with a heavy, stale stench of cigarette smoke.

Accessibility Fail: We booked two rooms, one of which was on an upper floor. We quickly discovered the elevator was out of order. This was a dealbreaker for us, as one member of our party has ambulatory issues and cannot navigate stairs.

To the manager’s credit (at the time), they acknowledged the situation and agreed to cancel our entire reservation and issue a full refund so we could find accommodations elsewhere. We left and checked into a different hotel.

The Real Issue: It is now March 18th, and not only has the refund not been processed, but we were charged full price for a stay we didn't even use. I have been passed around the customer service loop with zero resolution. They agree to things in person but don't follow through once you’re out the door.

Save yourself the headache and the money—do not bother staying here.

Friends

4/10

Poor

17 Mar 2026

Jaime

The elevator was broken had to walk up and down stairs...the bath water was 1 temperature and that was just very hot , not hot ,very hot ..the breakfast was a cereal bar and warm water coffee.....the room was ok

Self

2/10

Poor

16 Mar 2026

Courtney

Location was fine but upon arrival of my 5 night stay the elevator was broken and my room was on the 3rd floor. I had my 4 year old and 70 year old handicap mother with me for the stay and the hotel had no way of accommodating us for this inconvenience. Also, the floors in the room were sticky from whatever they mopped with and the room always felt very humid.

4/10

Poor

16 Mar 2026

Enrique

Long wait to check in. Nobody was there. Nobody was there for check out. After waiting for a while, we just left the key cards over the counter and left. Be aware when they say breakfast is included is just a muffin and a cereal bar on the go. Sticky floors on the room.

Partner

10/10

Exceptional

16 Mar 2026

Gail

The facility is old and needs refreshing, but it is very clean and the staff are helpful. A grab and go breakfast is available.
Surprisingly, there is a wonderful restaurant for dinner, within a close walking distance. It is The Hobbit Cafe. You must try it out too.

We will use the Extended Stay again. We appreciated the location to our destination, the cleanliness, and the best price available for miles and miles.

Family

6/10

Pleasant

16 Mar 2026

Justin

We arrived to check in. We were immediately notified that our room as on the second floor and the elevator was out of order. The room was just ok, definitely acceptable for a place to sleep for one night. I would not have stayed if we needed more than that. Upon check out, there were police in the parking lot assisting some men whose vehicle was vandalized and robbed the night before.

Partner

6/10

Pleasant

15 Mar 2026

mary

Good location

Self

2/10

Poor

14 Mar 2026

Garry

They had no lobby, they brought two plastic chairs for us to sit in to wait for our room to get ready, the elevator was out of service,, the furniture look like garage sale. it was mixed and match. it appeared they were working on the ceiling in the so-called lobby and the fire detector had been removed. The rating they had online was a 7.2, which should be no more than a three if you're comparing it to other hotels.

Partner

6/10

Pleasant

13 Mar 2026

Mary

The staff were friendly and helpful. The room was clean but the bathroom fittings were very worn and the bathtub was scratched and stained. There was an unfortunate undernote of weed in the corridor, not completely hidden by air freshener.

Business

6/10

Pleasant

13 Mar 2026

Michaele

The biggest problem was the air freshner that apparently was being dispensed through the ac system and therefore could barely be controlled. For anyone with allergies or sensitivity to odors, beware. Also, don't count on getting anything in the complimentary breakfast except coffee, tea and packaged muffins. No juice.

Friends

4/10

Poor

12 Mar 2026

Kalani

Elevator did not “work”; only staff could use it. Had to climb 3 flights of stairs with a toddler and luggage.

Friends_and_family Family

6/10

Pleasant

11 Mar 2026

Eugene

Needs deep cleaning and better service

Self

4/10

Poor

07 Mar 2026

Jonathan

Not clean , very unsafe

Partner

8/10

Excellent

05 Mar 2026

Michelle

The room and hallways were very clean. The ac worked great. The only real issue was the elevator was broken. I am here for treatments and stayed in the second floor so it was not terrible, but if I had been any higher, it would be an issue.

Self

2/10

Poor

05 Mar 2026

Jamyra

Elevator broken, hotel stinks, room stinks didn’t even stay the whole night

Friends

6/10

Pleasant

04 Mar 2026

Adan

2/10

Poor

02 Mar 2026

Sheryl

The property room was run down, no dishes in the room, frequently smelled like marijuana, elevator was broken and we were on the 3rd floor, low water pressure, and so on.

6/10

Pleasant

02 Mar 2026

Tarahlene

This was an ok place! No bells and whistles that is for sure. If you’re just looking for a basic room w a bed then here you go! Furniture is outdated and banged up. No room tags, door didn’t shut I had to shut it tight. Was clean just very blah place. The front of the hotel is the highway but go towards neighborhood and it’s cute. I did feel safe. Elevator was out of service can Fire alarm went off for water leak on first floor.

Family

2/10

Poor

01 Mar 2026

Elijah

Elevators did not work, and our lamp looked like it was about to fall off the wall

Partner

4/10

Poor

01 Mar 2026

Dominic

The hotel was gross, smelled horribly like smoke, incredibly outdated, verging on dirty, everything broken. Do not stay there.

8/10

Excellent

28 Feb 2026

Javier

clean room quiet property been here several times

6/10

Pleasant

28 Feb 2026

Amy

Room was good, staff was courteous. There was excessive noise from the room upstairs late into the night. Walls and floors must be very thin. Also, the elevator was out, which I guess happens sometimes! Not their fault but it did effect the quality of our stay.

Partner

10/10

Exceptional

24 Feb 2026

Svetlana

Very good, quite, clean, friendly, thanks!

Family

4/10

Poor

23 Feb 2026

Joseph

This is a sad, worn down hotel that is not worth the prices you are charging. Upon arriving, I was told the only elevator in the building was out of order. Because an available second-floor room was located near a noisy staircase, I took a third floor room that was offered. This room was a shambles: every surface seemed to be grimy and the bathtub didn't drain properly. The advertised \"breakfast\" consisted of snack bars and instant oatmeal. I have stayed at Extended Stays before (and enjoyed having a nice, clean room at a reasonable price) but this property does not live up to its usual reputation.

Partner

4/10

Poor

17 Feb 2026

Hervé

The room really needs refurbishing (carpet, bathtub, noisy fridge, etc.).

Friends

10/10

Exceptional

16 Feb 2026

Carlos

Great

2/10

Poor

16 Feb 2026

Malena

I normally would not leave a review because I would prefer not to speak ill of someone or something. However, I want others to know before they make a reservation what they will get instead of what it looks like online.

We were in town to go to the cancer center so the distance from the hospital, breakfast, and pictures of the hotel on line was the reason we chose the hotel.

The elevator was broken so my husband who just had knee surgery had to climb the stairs while carrying suitcases. According to the hostess working the front desk, the elevator has been broken for 2 months.

Got to the room, opened the door and the stink was awful. The tub was dirty, sink and vanity need replacing, blow dryer was rusted, AC unit was dirty. We had been traveling for hours and were exhausted. We made the decision to sleep so we could make the appointment at the hospital the next morning.

Went downstairs to get breakfast to find some packets of oatmeal and bad coffee. We made a decision that we would not stay at another extended stay.

8/10

Excellent

16 Feb 2026

Monique

Room looked pretty good. TV did not work. Requested to go to another room but they were not decent looking rooms so opted to stay in the one we had and wait on staff to get a TV for us the next day.

2/10

Poor

16 Feb 2026

William

The room smelled like mildew, the bed was a rock, and the shower had only one temperature…. SCALDING! Oh the elevator was out and the front desk was completely unbothered with any of it! It was cheap so I guess I got what I paid for lol

Leisure Partner

2/10

Poor

12 Feb 2026

Aeron Paul

No elevator. Breakfast and even the coffee is close to non. Doors wont lock properly. Water is to minimum that you barely can take a shower. Hallway smells like cigarette.

Business Friends

4/10

Poor

08 Feb 2026

Katyy

Was told the room was non smoking and I know for a fact it was not. It stunk so bad!!! I am handicap and the elevator did not work.! The check in staff was amazing. The room was spacious and clean. I would never go back!

Leisure Family_with_children

8/10

Excellent

06 Feb 2026

Reginald

comfy bed and convenient location staff is nice as well

Self

4/10

Poor

01 Feb 2026

Keisha

I didn't get clean towels for 2 days and when I asked for some the day shift said there were none and the night shift was rude and said no note was left for towels. The washers were out of order

4/10

Poor

28 Jan 2026

Francois

Elevator out of order. Rooms are worn and badly need refreshing (chipped paint, dingy). \"Breakfast\" is a bit of joke: instant coffee and breakfast bars in a basket.

Leisure Family

6/10

Pleasant

26 Jan 2026

Daniel

It would have been helpful when we made the reservation to have known that the sole elevator was out of service and hadn't worked for a couple of weeks. Luckily the lady at check-in was able to get us in a room on the second floor, near the staircase by the side entrance to the parking lot. It required about 6 trips to load-in and load-out up and down the stairs..

Business Partner

2/10

Poor

24 Jan 2026

VIRGINIA

There was an awful smell upstairs in the hallway and the elevator was out of order. My 2 friends are disabled and I helped them with their luggage.

Leisure Friends

10/10

Exceptional

24 Jan 2026

Kalon

Room was clean and smelled fresh…..

Business

4/10

Poor

18 Jan 2026

Brian

Room was relatively clean but not maintained. Shower rod was hanging down and the USB outlets didn't work. The hallways constantly smelled of cigarettes and weed. Thankfully, the rooms smelled ok. Breakfast was practically non-existent. Coffee and prepackaged muffins. Definitely not as advertised. Location is centralized. We got what we paid for.

Friends_and_family Family

4/10

Poor

15 Jan 2026

Pedeo

They need to fix couple of things like shower head the elevator if is a smoke free there should smell like smoke at all . The stairs and the second floor was smell very strong smoke odor . Need to get ice machines. Room need upgrade on sheets and pillows also need improve the light on the room

Business Self

10/10

Exceptional

14 Jan 2026

Aaron

Clean, comfortable room with a perfect location

6/10

Pleasant

08 Jan 2026

Trethia

Upon walking in it smelled great in the lobby but the elevator was \"out of service\" and while the room was clean, the bathroom was awful to say the least. This was one of the worst bathrooms I've seen in a long time. We refused to used the bathtub and wiped the entire counter and toilet down with clorox wipes. Whoever is in charge on maintenance and housekeeping needs to do better. Lastly, while trying to checkout, there was no one to be found! I called from my phone while standing at the front desk and rang the doorbell that's placed on the counter. We stood there for 30 minutes until I had to let a girl in who seemed like she was late for work in through thw back hallway door. She then climbed over the counter to get behimd the desk to try to check me out. Please do better!!

Family

8/10

Excellent

28 Dec 2025

BRANDY

Nice place, average hotel. Breakfast is not really a breakfast

10/10

Exceptional

27 Dec 2025

JoQuincy

great

8/10

Excellent

26 Dec 2025

Michael

Would have loved it more if they actually had breakfast options but other than that everything else was good

Business Self

8/10

Excellent

24 Dec 2025

david

Breakfast was packaged muffins

4/10

Poor

22 Dec 2025

Gabriela

Fridge made loud noise all night.
Bathroom needs remodeling looks dirty.
Tub clogged.

Partner

4/10

Poor

22 Dec 2025

Renee

Where do I start... We got to the hotel at 1:30am to find the doors locked and no staff. A guest let us into the lobby. I called the business number to get front desk help. The room smelled moldy constantly. The bathroom let's just put it this way I had to wear my sandals to take a shower. I wore my sandals the whole time in that room. The floor, I don't know what they mopped it with but it had a sticky residue. Oh let's not mention that you hear a dog and I might add a pitbull barking at 7: 00am in the hall. The elevator was always out of order. I'm sure you would want to take the stairs anyways. When you're in the elevator it's shaking and vibrating like it's you don't want to get stuck in there

Partner

2/10

Poor

21 Dec 2025

peter hoc

No rooms upon arrival at midnight.
Lack of professionalism and extreme poor customer service

8/10

Excellent

15 Dec 2025

Alexandra

Decent hotel room for what we needed

2/10

Poor

10 Dec 2025

Arianna

Elevator not working and two towels were dirty.

Leisure Family

10/10

Exceptional

09 Dec 2025

Rashid

Great service at the front desk. Good room for the price.

Leisure Self

2/10

Poor

08 Dec 2025

Michelle

I booked an accessible room ahead of time, but when I arrived the only rooms available were on the 3rd floor and the elevator was out of order, so the accommodation was not accessible for my partner. I had to go elsewhere but they still charged me.

8/10

Excellent

08 Dec 2025

Katherine

It was quickly. The receptionist was kind. the hallway was disorganized.

6/10

Pleasant

02 Dec 2025

Darius

Great location and the room was huge… needs a makeover but cheap price and was not terrible… but that apparently was as child running back and forth in the room above me… I contacted the front desk and it stopped for the most part

10/10

Exceptional

27 Nov 2025

Javier

Clean, and spacious room. Clean property

Business_and_leisure Family

10/10

Exceptional

26 Nov 2025

Javier

Clean, quiet, and spacious room.

Business_and_leisure

10/10

Exceptional

24 Nov 2025

Justin

All good

Leisure Friends

4/10

Poor

24 Nov 2025

Ryan

The hotel isn’t anything as advertised. The hotel has an old smell and it seems like they just put air freshener to mask the smell. The carpet smells old. The a/c filters don’t seem to be changed because as soon as you turn on the a/c an old smell comes out of it. The kitchen counter has burn marks from cigarettes. Going up the elevator I got stuck in it for about 10 mins. When I pressed the emergency button the receptionist answered, got me out quickly but when I came out she was very calm an smiling trying to laugh it off as if this usually happens. The tenants in this hotel seem to be homeless or people just lodging with petty cash because they are either crazy or dirty. 0/10 experience I was just praying for morning to come. They advertised “breakfast included” when I went downstairs I was directed to a coffee station at the front door with nutragrain bars and muffins.

Leisure Partner

2/10

Poor

22 Nov 2025

Melissa

Cockroach in room. Beds deformed and old. Hallways stink with old carpet.

Leisure Family

8/10

Excellent

22 Nov 2025

Anant

It was good. They allowed late checkout on payment

Friends_and_family Family

6/10

Pleasant

12 Nov 2025

scott

The smell of mary jane was overwhelming.

Friends_and_family Family

4/10

Poor

12 Nov 2025

Derrick

First room was still dirty second room was terrible quality but I guess you get what you pay for.

8/10

Excellent

11 Nov 2025

Daniel E

The room was comfortable

Self

4/10

Poor

08 Nov 2025

James

Strong odor throughout hallway and room (the two ewre different). Disappointed by the overall appearance of the room. However, staff were friendly and helpful - I saw them help numerous people and they were always friendly and helpful

Business

6/10

Pleasant

07 Nov 2025

Michael

Was not well maintained. Repair materials in the hallway were left on the floor for 24 hours. Just not the usual extended stay quality

Business

2/10

Poor

07 Nov 2025

David

Room and hotel in general was neglected. The room was infested with roaches and there was no one at the front desk to check me out of the hotel

Self

6/10

Pleasant

04 Nov 2025

DaShonda

Front desk staff was the best part. Room was decent. First room had an odor that lingered and triggered my asthma. Notified front desk and was placed in another room immediately. Laundry room was clean. Rooms were okay at best. Carpet was not the cleanest but was quiet.

Self

10/10

Exceptional

03 Nov 2025

Cynthia

Didn't eat breakfast

Self

2/10

Poor

01 Nov 2025

Andre

Parking was free… that’s the only decent thing that I experienced… the location wasn’t bad but it wasn’t safe, there were literally junked out people screaming in the parking lot all night Friday. The room smelled like a used ashtray from a meth lab. The entire bathroom had to be cleaned just to be used, thankfully i packed cleaning supplies, the air conditioning had a disgusting wet oily substance that I only saw after touching it! The linens were clean thankfully but the majority of the furniture was absolutely crumbling apart. 0/10 if I had another option for my event I would have never stayed, but Halloween weekend had all the other options around me booked up. I will definitely not be staying here ever again.

Self

10/10

Exceptional

29 Oct 2025

Javier

Great property quiet, comfortable bed and clean rooms was there for 12 days.

Business Partner

6/10

Pleasant

28 Oct 2025

Domonique

The room had a smell in it, bathroom trash was not taken out before arrival, bathtub was not the most eye appealing and breakfast didn't have any fresh fruit.

Friends_and_family Family

2/10

Poor

28 Oct 2025

alejandra

Place smelled like an ashtray. Checked in to my room and walked right back out. Got a room somewhere else.. room looked dirty.

10/10

Exceptional

28 Oct 2025

Brian

Great place to stay in a pinch. They let me do early check in for a fee which was priceless as I was at the airport all night. Super nice staff and was super clean. Some of the furniture is a little outdated, but everything was super clean. TV worked along with the shower and lights. Bed was great and the pillows were comfy. AC worked great too. Was close to a lot of things in Houston as well such as NRG Stadium. Great food around too.

Leisure Self

10/10

Exceptional

27 Oct 2025

Ben

Big comfy room with a kitchen. Laundry and breakfast are pretty handy. Can't go wrong

4/10

Poor

24 Oct 2025

Cheryl

The carpet in the room was stained and dirty. It should of been removed. The kitchen area was very old and dated the caulking looked stained so it made it look old. The towels had stains and when you opened the room door at 1st entry it smelled just like Lysol. There was no remote for the TV and the dresser was old chipped and damaged. I've stayed at Extended Stays before and this by far was the worst one.

Leisure Partner

8/10

Excellent

21 Oct 2025

Daniel

The room was clean and comfortable. The property had safe parking. The staff was friendly and efficient and the full kitchen save us time and money because we cooked our own breakfast and evening meals.
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Business Partner

4/10

Poor

20 Oct 2025

Duane

No hot water for shower on first night of stay

Business_and_leisure Self

6/10

Pleasant

20 Oct 2025

Terrell

Room did not smell nice upon arrival. The sitting bend wasn’t sturdy felt like I was would just putting my leg on it. Room needs to checked probably for inspection for safety and hazards for accessibility people like myself.

Friends_and_family Family

4/10

Poor

19 Oct 2025

ROSE

I checked out 4 hours after I checked in didn’t stay the night the carpet was very dirty

Business Self

10/10

Exceptional

16 Oct 2025

Ahmed

Owner is a great man so is the management team, very convenient and hospitable. Easy to book and enjoy your stay within reasonable rates.