Extended Stay America -Houston-Med Ctr-NRG Pk-Brae

United States , Houston - TX
HOUSTON, 1301 Braeswood Blvd
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100 reviews shown

10/10

Exceptional

23 Apr 2026

Jake

Nice place

8/10

Excellent

23 Apr 2026

Chandra

I've seen a lot of reviews about cleanliness for this hotel but tried it anyway...I did not see any issues with cleanliness. You can't really call the \"Breakfast\" a breakfast...muffins, granola bar and coffee, NO flavored creamer so that was out for me. I have to have either flavored coffee or flavored creamer!! HaHa! For the price and GREAT LOCATION for MDA, this is an acceptable hotel. I don't need 5 stars, I just need clean.

Friends

8/10

Excellent

22 Apr 2026

steve

Parking was fine.
Room temperature was easily controlled. The room we checked in for had a problem, but the front desk took care of giving us another room very easily and quickly. No complaints from us.

10/10

Exceptional

20 Apr 2026

Mark

Parking was easy and free. Walked to MD Anderson from room. It was great

Partner

2/10

Poor

19 Apr 2026

Maria

This hotel is NOT walking distance to ANYTHING. There are no nearby coffee shops or quick garb and go places. You must make sure you have what you need. The rooms are super outdated and a lot of broken stuff. Our shower door was broken (sliding door off its tracks); we had crooked outlets, burnt out outlets, peeling paint, the stove top was cruddy and stained, stains on the bathroom door, the rolling office chair, and the night table. The TV faces the curtains and there are no seats there so it’s unclear how you would use it. It wasn’t cheap either and for the price you pay it really isn’t worth it. Feels more like an old Motel.

Family

4/10

Poor

19 Apr 2026

Carol

This hotel is in dire need of renovation. The toilet seat was not attached securely and it was a miracle that no one fell off. The “furnished” kitchen had no dishes. The extra charges were ridiculous. The grab and go breakfast was bad. Coffee very weak and the pastries awful.

2/10

Poor

18 Apr 2026

Daniel

Hotel smelled awful. Dirty hallways. Broken cabinets in room.

Self

8/10

Excellent

18 Apr 2026

eugene

Everything was real nice in the room. The clean kitchen items picked up from the desk helped us feel that everything was safe to use. The room thermostat was tricky and took some figuring out. All in all, really good value and a nice place to stay in the medical district.

Partner

8/10

Excellent

16 Apr 2026

KAVEH

It was good for the price.

Partner

10/10

Exceptional

16 Apr 2026

Mark

Easy and fast check in.

Friends_and_family Friends

10/10

Exceptional

15 Apr 2026

Mark

Quick check-in. All staff friendly and helpful. Will be staying again.

Friends_and_family Friends

8/10

Excellent

10 Apr 2026

John

Staff was friendly!

Partner

2/10

Poor

10 Apr 2026

Cecilia

I smells like mold. 😔

8/10

Excellent

08 Apr 2026

David

Ok, simple hotel.

2/10

Poor

07 Apr 2026

María

Room smelled like rotten milk ac didn’t work . Will never rent from them again.

Family_with_children

10/10

Exceptional

05 Apr 2026

daniel

Clean
Tv worked great
Hot water

Partner

2/10

Poor

03 Apr 2026

Kirk

The location did not match the pictures. I slept in a sweatsuit instead of my pajamas because I was scared bugs would come out. I did not see any bugs but the location just looked scary. The furniture was old. And I was scared to sit anywhere other than the bed BC I HAD TO SLEEP. The shower was broke. It was a terrible experience

Self

10/10

Exceptional

03 Apr 2026

DeLynne

Friendly

Family

8/10

Excellent

01 Apr 2026

Tammy

Staff was exceptional. Very respectful, responsive and resourceful. Room was clean - recliner and couch were worn. Bed was comfortable. A/C - 2 units in each room, worked well. I forgot this is extended stay and didn’t bring my hairdryer. Parking is great and secure. Fabulous location and price for medical district.

2/10

Poor

31 Mar 2026

Deepak

don;t stay, too dirty, smell of cigs, stained linen, no crockery or silverware in the rooms

Family_with_children

8/10

Excellent

30 Mar 2026

ASHLI

Air conditioning was good, nice & cold. Parking, a mess. Huge pot holes all around the back. If you are not there very early, all parking in the front will be taken, leaving you to park in the back. Most entry doors with key cards do not work, even the staff knows it. If you have to park in the back, be prepared to walk all the way around the building to the front to enter.

Pet

2/10

Poor

30 Mar 2026

Rudy

Pull out bed did not have a mattress. Was dirty staff was rude and informed could not help that mattress was not there for the pull out bed. Wqs not offered a new room. Horrible experience.

Family_with_children

10/10

Exceptional

27 Mar 2026

Nilda

Room was clean and had a very comfortable bed We had a very pleasant stay. We were very comfortable and felt quite safe st this property.

Partner

4/10

Poor

27 Mar 2026

Lisa

The rolling cart was covered in dog hair and the halls are very hot. A person who cannot speak English well works the counter. No coffee in the rooms..its a place to stay in the medical district that isnt $500 a night.

Partner

10/10

Exceptional

20 Mar 2026

Ismael

Shops near by

Friends

6/10

Pleasant

20 Mar 2026

Kiara

Yes

2/10

Poor

19 Mar 2026

Rene

The checkin was terrible. Service awefull.
In 3 days I stayed there, nobody ever came to cleen the room

Self

6/10

Pleasant

18 Mar 2026

Wade

The rooms, compared to other extended stays, were a little more out dated it seemed. Which is no bother really. But I was surprised to see none of the utensils, dinner ware, cups, and even the coffee machine that usually comes with at least a few cups and other items to make coffee or tea; wasn't there. Rather had to be requested. More of the \"trap/quick hookup\" crowd (stereotyping, I know) seemed to be the prominently staying occupents at the time. Front desk lady was super helpful and kind, and the rooms cleanliness overall wasn't bad.

Family_with_children

10/10

Exceptional

17 Mar 2026

Deanna

Clean

Family

4/10

Poor

17 Mar 2026

Edgardo

Ac didn’t work

Family_with_children

2/10

Poor

16 Mar 2026

Juan

Got to the hotel checked in went to our room just to find it has roaches by the bedding on the kitchen, ACs heaters were not working properly. TV screens were just blue and woke up at 4 AM to our room being flooded with water as well as the hallway horrible. I’ve asked the hotel to give me a refund and they have not replied.

Partner

10/10

Exceptional

16 Mar 2026

Trina

Everything was great!

2/10

Poor

12 Mar 2026

Andy Magtoto

Rude staff..gave me a rusty and greasy pan. I ask to replace them the staff says they’re all the same. I was shock. the next morning the car right next to my car 4 tires got stolen. It’s not safe to stay in this hotel. I ask to refund my money and move to an other hotel. Never stay again in this hotel. the hotel smell terrible. Absolutely not recommended.

Partner

4/10

Poor

11 Mar 2026

Gregory

The room was dark. The light bulbs are not very bright at all. My bathroom light was out and I was told it would be the next day before they could fix it, they never did. I called and told them the TV had a really bad blue tint to it. They told me they knew and there was nothing they could do about it.

IMO, they should not advertise breakfast included. It's a packet of instant oatmeal and a muffin in a bag.

I won't be back.

4/10

Poor

11 Mar 2026

Jesse

The check-in was fine. I was the only person in line so it was relatively quick.

However, when I got to the room, I found that the security lock was missing screws and was loose, about to come off the wall.
I was traveling with my child, so the moment we got to the room, she had to use the facilities. When I went back to the front desk to request a different room because the security feature was faulty, her first response shouldn’t be “our housekeeping isn’t available to clean the room” that I was just in because the toilet was used.

I get it. An unused room for the day is a necessity.
However, a faulty security feature isn’t a reason to tell a customer your housekeeping isn’t available. She provided us a different room….but I felt she was inconvenienced by the ask.

The second room had a much better security latch. While in the room, the AC cooled the room remarkably fast….however, as the night went on, the AC would turn off. Now, some may say, the room reached the temperature and was in a “hold” status to restart when the got hot, going above the set temperature. That was not the case. Multiple times in the middle of the night I left bed to look at the temperature and it was “off”.

Family_with_children

10/10

Exceptional

09 Mar 2026

Trevor

Laundry service was good. Did not use parking.

Self

10/10

Exceptional

08 Mar 2026

Ismael

Everything was good but the pool area wasn't open

Friends

8/10

Excellent

07 Mar 2026

Robert

staff was helpful

Partner

4/10

Poor

05 Mar 2026

Deborah

Staff and parking were good. Room 322 needs much attention. The bathroom floor is peeling up and the door lock really didn’t work well. My husband put a chair under the door knob to secure the door. Bed was comfortable but carpet looked nasty.

Partner

4/10

Poor

04 Mar 2026

Jessica

The to go breakfast was terrible . We tried to watch tv but the only color we saw was blue . I would not recommend this place .

Partner

10/10

Exceptional

03 Mar 2026

Alonzo

Every thing was just great

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

RICK

was very big room, clean and comfort. I really enjoyed it. Thank you so much expedia, I love you so much

Self

8/10

Excellent

01 Mar 2026

RAJESH

Good room.

4/10

Poor

27 Feb 2026

Alva

Staff was grumpy in the morning.

6/10

Pleasant

27 Feb 2026

Mary

Staff were great.
Rooms old and damaged
Photo of shower to a friend evoked EWE!
I was glad to have flip flops for shower
Notes to use wall controls but neither worked
Someone should check rooms that are empty running so high in AC windows are frosted mine was and inhad to turn to heat. When i left in a.m. i saw others

Door locks looked damaged

6/10

Pleasant

27 Feb 2026

agustin

The room / hotelseemed pretty outdated and the “free” breakfast was really spare.

Partner

6/10

Pleasant

26 Feb 2026

Kristoffer

Very close to MD Anderson, but there was a truck up on blocks when I stayed. Also the rear doors didn’t open with the keycard.

6/10

Pleasant

25 Feb 2026

Kathy

Room was clean. Comfortable bed. Bathtub needs to be replaced.

Partner

4/10

Poor

24 Feb 2026

Alesha

Room was smelly and stuffy. Some kind of grinding at 2am. Pur dloor about 3am. Ned hurt my bad. Won't stay here again

Friends_and_family Family

2/10

Poor

21 Feb 2026

Laura

The room was in terrible condition. We had to switch rooms because the toilet wasn’t working properly. The burners in the second room barely worked. The tub leaked. The floors were uneven and buckled. Worst of all, there was black mold on the bathroom ceiling.

Family

6/10

Pleasant

20 Feb 2026

Alex

Staff was super courteous. Rooms were spacious. Only one of the stove eyes worked no biggie. Water pressure wasn't all that great but overall not that bad. Didn't like that the key card pad from the outside didn't work

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Norman

Needs repairs. Staff was ok

6/10

Pleasant

19 Feb 2026

James

The people at the front desk were not very knowledgeable about the hotel. It promised a full kitchen but you had to get dishes one at a time. The breakfast was disappointing.

Partner

10/10

Exceptional

17 Feb 2026

Leonard

The proximity to md anderson. The staff was very nice. Rooms very clean

Self

6/10

Pleasant

16 Feb 2026

Carolyn

The room was adequate. Many elements needed maintenance, such s rust marks on refrigerator, paint chipped in various places. The AC unit would not remain on in spite of repeated efforts to keep it regulated.
Would not recommend.

Partner

4/10

Poor

15 Feb 2026

Dodie

I’m disappointed in this stay but I suppose you get what you pay for. The room had many issues: the AC kept shutting off, the bedroom door did not close, the bathtub would not hold water, the couch was broken in the middle, the recliner didn’t work, the fridge kept making a loud grinding sound, the living room TV had a bad blue tint making it unusable… The list goes on. To top it off, they offered a tiny muffin and a packet of dry oatmeal for the “breakfast” and had the audacity to charge $1/each for a free local call. Just sucked all the way around.

Partner

4/10

Poor

15 Feb 2026

Elizabeth

The room was gross. We pulled out the sofa bed and a large amount of debris was covering the mattress and covered the floor when it was completely unfolded. The pull out mattress was also severely stained. I told the staff of how gross the mattress was and how it dumped debris all over the floor. They handed me a broom and told me to sweep it off the bed and sweep the floor. The regular bed had hair all over it. The front desk clerk was fairly rude when we requested access to the vending machine that supposed to be 24 hours, but was locked up after 10pm.

Friends_and_family Family

4/10

Poor

11 Feb 2026

Roberto

Smelly

4/10

Poor

10 Feb 2026

Tawana

Dirty, run down. Broken things everywhere missing essentials

Friends_and_family Friends

6/10

Pleasant

04 Feb 2026

Tekle

It was all okay.

2/10

Poor

03 Feb 2026

Julissa

1st- my room toilet not working.
2nd-no remote for TV
3rd-trash was left behind door piled up
4-Switched to another room with one less bed. Not as I requested. Still charged for the same room. Staff was very nice and professional and apologized, but its the company itself that should provide better options so employees can accommodate and give prompt solutions for travelers….sorry I would not stay again.

Friends_and_family Family

4/10

Poor

31 Jan 2026

The room is neglected, with the shower was not working and the refrigerator was very noisy. The breakfast was only commercial muffin and coffee, and ran out before the indicated time.

6/10

Pleasant

31 Jan 2026

Alexander

Shower had low pressure and was leaking. Toilet was constantly running and had a slow leak. Door security lock latch had been damaged. Bed was comfortable. AC units were great. Room size was also very good.

Business Partner

8/10

Excellent

30 Jan 2026

Jenna

Most everything was good.There were a couple of things that need to be fixed. The doors to the parking lot didn’t allow us to come back in, the card reader didn’t work. The telephone in the room didn’t work and the luggage cart had 2 torn up tires. But, otherwise it was nice and cozy although the bed was firmer than we prefer.

8/10

Excellent

27 Jan 2026

Pricila

Clean, staff friendly, solves problems quickly, very close to the hospital which is reason we are here. Only thing is the coffee and breakfast go super fast not sure why. This is why I didn’t give it a for or five.

Business Family_with_children

2/10

Poor

26 Jan 2026

Ozerria

Didn’t have the room I booked

Leisure Family_with_children

8/10

Excellent

25 Jan 2026

Kristina

The room was clean. I was surprised and pleased that they changed out my towels every other day and collected the trash. Since the policy implied that this service wasn't regular. The hotel is on the old side but is well kept.

Leisure Self

2/10

Poor

24 Jan 2026

Miranda

I hate that I’m forced to give one star for this hotel. When I arrived at the hotel, there was no one at the front desk and I waited for over half an hour for someone to arrive. The lounge actually filled up with people waiting, and she was very unapologetic. The hotel was filthy. The floor actually felt sticky. The elevator did not work. There was not power on one wall of my room. But based on the service I received at the front desk I did not actually fill that anything would be done about half of the room not having power. She couldn’t even be bothered to check people in. I’m sure she wasn’t concerned about a lack of power. I actually had to run an extension cord to charge my phone. I don’t know what was happening on the third floor of this building, but it sounded like there was a bowling alley above my room. The hotel advertised breakfast and this consisted of three muffins that were on the side table in the lobby. And I left pretty early. So I don’t think I missed the grand breakfast spread. Also, the parking lot felt unsafe. And there was a guy in the lobby, saying that his truck had been broken into and a gun had been stolen from his truck. I actually felt pretty nervous going back out to my car to get the rest of my things. This may have been the worst hotel I have ever stayed in.

Business

6/10

Pleasant

23 Jan 2026

Debra

Not in great condition. Elevator
Was broken until the day before we left and was told on arrival has been broken a year. Tub
Leaked at the bottom onto the floor. Staff was friendly and nice.
Some outlets did not work. Light flickered in the bathroom. Room 341

Partner

6/10

Pleasant

22 Jan 2026

Jody

During our stay, the elevator was out of order so we had to carry our luggage up and down the stairs. Also upon arrival the room had a very bad odor, similar to stinky feet. The bathroom and towels were very clean.

Business Partner

10/10

Exceptional

22 Jan 2026

Ross

Great location. Easy walk to TMC and TMC transit station. Easy drive to Hobby airport. Will plan to stay again.

Partner

2/10

Poor

21 Jan 2026

Salvador

No hacen limpieza. Pesima atención

6/10

Pleasant

20 Jan 2026

karen

The room r very nice. But the heater is not working. I was cold and got sick. I’m stage 4 lung cancer. I won’t be back. Sorry.

Self

10/10

Exceptional

19 Jan 2026

Kennie

good stay

6/10

Pleasant

16 Jan 2026

Juantari

Broken tv smokey smell

Leisure Self

6/10

Pleasant

16 Jan 2026

Daniel

It was comfortable but the elevator was down.

Business

6/10

Pleasant

16 Jan 2026

Alexandro

Elevator not working.

2/10

Poor

16 Jan 2026

Barbara

One nice young lady working front desk however there was a very long line....took a long time to check in

Business

4/10

Poor

16 Jan 2026

Schuyler

No it was just cold and next to nothing

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

Yolanda

No breakfast cold coffee, no coffee maker or coffee in room, elevators did not work we were on second floor!

Business

4/10

Poor

13 Jan 2026

Jeremy

The breakfast consists of cheap muffins, nutrigrain bars and coffee. The hotel is dirty. Side of refrigerator was filthy on the side. I didn’t exp

Business

8/10

Excellent

13 Jan 2026

Mark

Elevator did not work. Carried bags to the 3rd floor.

Business

10/10

Exceptional

11 Jan 2026

Rene

The location was very convenient to walk to MD Anderson hospital.

Friends_and_family Family

2/10

Poor

10 Jan 2026

Janelle

The room was neglected. There was cockroaches everywhere.

Business

2/10

Poor

08 Jan 2026

karen

The elevator was out of service. The breakfast was taken muffins. We had dirty towel. We sneezed all night due to the neighbors smoking weed.thr front desk attendant was clearly stressed out.

Leisure Family

2/10

Poor

08 Jan 2026

Caroline

Elevator not working for a long time now, so everyone takes the stairs.. Very dirty room. Dishwasher broken. Pullout bed broken. Dirty stove. Safety lock not working on door. Requested king size bed and only got regular bed, and I had made my reservation on November 26th for a January 5th stay! They said limited rooms because not all of them are clean.

Friends_and_family Family

4/10

Poor

07 Jan 2026

Tracie

Smelly and sheets were dirty stained

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Teresa

Tiles falling off of bathroom wall
Beds were very worn out
Free breakfast doesn't exist.
There is coffee, there were 2 pots of instant oatmeal but no bowls and a little basket with some mini muffins!

10/10

Exceptional

05 Jan 2026

William

Clean

Leisure Self

2/10

Poor

04 Jan 2026

Irshan

Elevator broken couch torn shower curtain wayyy to small

Leisure Partner

2/10

Poor

02 Jan 2026

Jean

This hotel should be reported to the Texas Board of Health. Room was filthy, carpet was badly stained and torn and toilet did not work. When I requested another room they told me NO and that maintenance would have to attempt to fix issues.
Thankfully only stayed one night.

10/10

Exceptional

19 Dec 2025

Lavon

Staff went above and beyond with their attention to details. Rooms were extremely comfortable. The property is located in a very nice area.

Business

6/10

Pleasant

18 Dec 2025

Lewis

AC/heating unit blew only cold air on heat. Second unit in 'suite' was functional.
Staff was friendly and competent.
The outside card reader for the door to the outside on our hall was nonfunctional causing me to have to traverse to the front door..

6/10

Pleasant

17 Dec 2025

Grace

the staff were nice.
The property was not kept well. Light bulbs were not replaced and bugs were present a few places.
but, the location is good.

Partner

2/10

Poor

12 Dec 2025

Renita

I was not happy, the elevator did not work, the toilet stopped up, and it took someone 2 hours to come to the room to take care of it. I called Expedia, and they stated that if I checked out after calling the front desk, I would only be charged for 1 day, but unfortunately, I was charged for 2 days. I checked out, no later than 1:00, and they said I checked out after 6:00 p.m., which is not true. Had I known they would charge for two days after the Expedia call to the front desk, maybe they could have given me a different room, but it was not offered to us, knowing the reason for our checkout. This was such an inconvenience because I had to go to a different spot in which money was pending in my account ,

Business

10/10

Exceptional

07 Dec 2025

Veronica

Room was very large…

Leisure Self

6/10

Pleasant

05 Dec 2025

Christopher

Staff was great, elevator did not work. Otherwise OK