Extended Stay America Houston Galleria Westheimer

2/10

Poor

06 Oct 2024

Verified traveler

HOTEL IS CLOSED. Don't book

Had reservations for months in advance. Called day of arrival and they confirmed reservation. Arrived and the hotel was closed down. Was told it has been closed for more than a month.

Ball was dropped on so many levels. Extended Stay lying to me. Hotels.com not notifying me of the shutdown.

Friends_and_family Friends

10/10

Exceptional

21 Jul 2024

Yessenia

Everything was good 👍

Leisure Partner

2/10

Poor

11 Jul 2024

SONYA

I did not stay as the power was out for the property.

10/10

Exceptional

22 May 2024

Joel Saldana

Staff was friendly. Location was very convenient to shopping and places to eat.

Leisure Self

2/10

Poor

15 May 2024

LaJuan

Initially I booked at this hotel because of the low cost and location, it was very close to where I needed to be. The entrance was not very welcoming at all, could use some organization behind the desk.
Anyway, I waited about 20 min before checking in but there was a sign.
The room itself (312) was not up to my standards. Rusted refrigerator, stains on carpet. Overall, unhappy.
So I decided not to stay and booked another room at another hotel.

Business

10/10

Exceptional

08 May 2024

ALVIN

A little spartan but clean, everything works and very handy to Galleria.

4/10

Poor

04 May 2024

Yurie

The minute we walked into our room it had a dusty smell. The ceilings had weird stains, the bathroom had hair in the sink and the tub. Not only that the countertops didn’t seem wiped down very well.

Leisure Partner

2/10

Poor

28 Apr 2024

steaven

hotel dirty tv didnt work phone didnt work worst place ever

10/10

Exceptional

27 Apr 2024

Lawanda

It was very close to a lot of things

Leisure Self

8/10

Excellent

22 Apr 2024

Brad

Great value for the area

It’s an extended stay so a mostly real kitchen. Could overall use some upgrade love but the room was clean and air conditioner worked. That’s about all that mattered to me this trip.

Self

2/10

Poor

15 Apr 2024

Stedman

Never Stay Here! Roaches & Ants live here. Very outdated and dirty!

Business_and_leisure Family_with_children

6/10

Pleasant

17 Mar 2024

Alexandra

Not entirely satisfied

We were rather irritated to find that, although breakfast was supposed to be included, there was no breakfast. No excuses, no compensation, zero. Not even a coffee-maker in the room.
The room was clean but the bathroom looked oldish with marks. At least one towel was stained.
Good location. We walked to the Galleria Mall.

Partner

2/10

Poor

12 Mar 2024

Elly

There was a fire on my floor and the staff did nothing. Provided no guidance or instructions to help ppl evacuate. The alarms started going off just after midnight, there was smoke in the hallway and when I was evacuating the building to wait outside I saw staff in the lobby telling ppl they didn’t know what to do. It took the fire department arriving to have any order or organization. Completely inconsiderate and unsafe. I did not return to my room because of this incident. I was not refunded. Aside from that there were also awful stains on the carpeting and the sink and bath were both chipped so much that I worried about getting cut on it.

Business Self

2/10

Poor

21 Feb 2024

Cynthia

The shower had purple stains all over the tub and floor, it smell dirty in there. Outside was infested with smokers, not a good place for non smokers

Family

4/10

Poor

08 Jan 2024

Dennis

Property did not feel too safe and faucet in bathtub was continually running and would not turn off. Lots of damage and deferred maintenance in the room. Would not stay here with all the other options in the area/Galleria.

Leisure Self

10/10

Exceptional

31 Dec 2023

Oscar

Very clean room

Nice stay. Manager was friendly.

Friends_and_family Family

10/10

Exceptional

24 Nov 2023

S

Maybe they could leave the coffee and muffins out till 10:00? It’s nice they still have them from 6:00 till 9:30!

Leisure Partner

10/10

Exceptional

10 Nov 2023

Elbert

The Weekend

I enjoyed it.

Self

10/10

Exceptional

24 Oct 2023

Elizabeth Ann

Inlike that I was able to rest and not get disturbed

Leisure Self

10/10

Exceptional

23 Oct 2023

William

Great spot

Great service and attention from staff. Room was clean and AC was cold. Water temp and pressure was perfect. Accomodated my late checkout and would stay here again.

Self

2/10

Poor

16 Oct 2023

Cindy

I chose this place for a little staycation however it smelled like smoke everywhere I went even though there were non smoking signs everywhere. The floor was sticky and the lights in my room weren’t working.

Leisure Self

4/10

Poor

10 Oct 2023

NEBOJSA

Smell of weed / breakfast

We stayed one week at this hotel and you can smell weed all day in elevator and hallway. Hotel need full renovation. Be careful it say breakfast included but ist only cofe and small muffins.

Business

10/10

Exceptional

06 Oct 2023

Elizabeth Ann

It was quiet and clean

Leisure

4/10

Poor

01 Oct 2023

Maury

No one there for check in for 15 minutes.
Many areas in need of repair.
Location great.
Blunt messaging sent regarding early check in and late check out... thought this was an Extended Stay

Leisure Partner

10/10

Exceptional

28 Sep 2023

Kevin

Good

8/10

Excellent

23 Sep 2023

Tiffany

Great

Great stay, no issues. Its in the heart of everything so if you need to go to a local grocery store or even to the mall everything is less then 5 minutes away.

Business

10/10

Exceptional

11 Sep 2023

Patience

Good location

10/10

Exceptional

08 Sep 2023

Scott

Close to galleria and lots of shopping and restaurants

Leisure Self

10/10

Exceptional

30 Aug 2023

Michael

OK place to stay.

Business Self

4/10

Poor

27 Aug 2023

Ryan

Mala condición

El estado del hotel esta en mala condiciones.

Business

8/10

Excellent

25 Aug 2023

Regina

Ms. Charlotte (night attendant)

Overall, fairly quiet, room waa comfortable, TV was a bit difficult to operate (had to do some configurations with the cable wires), bed was comfortable. Ms. Charlotte, (night attendant) was an absolute joy! She was warm, friendly and very helpful!

Self

10/10

Exceptional

23 Jul 2023

crosby

perfect for our plans

6/10

Pleasant

27 Jun 2023

Pablo

Property old and smells

Leisure Partner

6/10

Pleasant

26 Jun 2023

Kristina

Not ecstatic but I'd stay again

The tv didnt work, the phone in the room didnt work, the bed was hard and not super comfy and i like firm beds. The customer service was amazing. If you want cookware, cups, plates, forks and such you have to request it as they are not in the rooms even though they are kitchenettes. There is no information given that explains this but they will tell you if you ask. I liked the staff they were kind and polite.

Friends_and_family Family

4/10

Poor

30 May 2023

Morgan

nice staff, dirty room :/

we arrived and the staff was friendly, but when we went to the room we were disappointed. the room had a heavy smoke odor, the floor was sticky, the bathroom had suspicious dark staining throughout counters and the tub was covered in dirt/ mildew stains. overall wouldn’t stay here again, which was disappointing bc our first visit here was a polar opposite experience. also the tenants on the first floor were of questionable character harassing us when we came back from a night out.

Friends_and_family Friends

4/10

Poor

25 Apr 2023

John

This property is in urgent need of renovations and cleaning. It smelled like a senior citizens retirement center. Room refrigerator was very dirty. There were no blankets. The bed was small. The TV didn’t work. We will not be staying there ever again. The only nice part was the friendly front desk staff.

Leisure Friends

4/10

Poor

22 Apr 2023

Guanhai

Shower leaking, asked to fix or change a room, still leaking after “fixed” as claimed by staff. Shower head only dispatch 1/3 water, other 2/3 goes to the lower hose. Washing sink clogged hence water is not able to drain freely. There was piece of plastic on the ground when I get in. Fridge sound is very loud. Can clearly hear the noise from neighbors . Elevator missing part of panel so wires are visible . Room temperature set to 60F while local temperature is around 72 and there is no blanket on bed, had to go down stairs to grab instead of sending to room….

Leisure Self

6/10

Pleasant

17 Apr 2023

Larry

Dirty, cold, uncomfortable!

This is the third time staying at an Extended Stay. I should’ve know from the first two times it wasn’t going to be a good stay. Other than the very friendly front desk clerk, this place was not up to par. The beds were very uncomfortable, the bed sheets were super thin and not enough to keep you warm at night. NO hot water when taking a shower. And last but certainly not least, dirty towels in the in the bathroom. A couple of the towels actually had pubic hairs still stuck to them. I probably will not be staying at an Extended Stay ever again again!

Friends_and_family Friends

2/10

Poor

17 Mar 2023

crystal

Felt very unsafe

2/10

Poor

14 Mar 2023

Samantha

First room.. I could hear puppies barking from the nearby rooms, phone didn't work, water wouldn't go cold and overall, room felt uncomfortable and didn't feel clean/safe. Called down to the very nice front desk associate and she accommodated me nicely by moving me up a floor.. but my employer booked me to stay at this hotel without fully understanding that a lot of the guests of this hotel are almost full time residents and/or off the streets.. and had a close interaction with one of the guests who I think was on drugs and yelling at the front desk associate about her sights/delusions. Definitely not the hotel for one to stay by themselves and/or for anyone who wants to stay comfortably.

Business

10/10

Exceptional

06 Mar 2023

John

Quiet at a reasonable price. Room was comfortable. Staff was very nice and accommodating.

Leisure Self

2/10

Poor

28 Feb 2023

nada

Dirty and smell Maruana

Leisure Family

6/10

Pleasant

27 Feb 2023

MINLIN

Not recommended

Business Family

4/10

Poor

01 Feb 2023

Bernadette

The faucet on the bath tub leaked. It was noisy, a dog staying in one of the rooms barked for several hours. The building is dated and has an odor.

Leisure Partner

4/10

Poor

23 Jan 2023

Lydia

The staff was very nice but the property itself was very deceiving from pictures on site . No breakfast served . If it wasn’t for the very nice staff would have never stayed here !

Leisure Partner

10/10

Exceptional

22 Jan 2023

Lydiana

I would definitely stay here again! Clean, friendly staff, and safe location. Also it’s great having free parking on site!

Business_and_leisure Partner

10/10

Exceptional

20 Jan 2023

Don

Very friendly front desk employee and easy checkin.

Leisure Self

8/10

Excellent

18 Jan 2023

VINCENT

No ice machine

Business_and_leisure Family

8/10

Excellent

17 Jan 2023

Rafael

The Property is conveniently located near most attractions in the area.

Leisure Family

10/10

Exceptional

07 Jan 2023

Lakisha

I like that it have a kitchen but I don’t like the type of burners they have they take forever to heat up

Leisure Self

8/10

Excellent

19 Dec 2022

Alx

I didn't like the strong odor of burning incense and no ice machine.

Leisure Partner

6/10

Pleasant

18 Dec 2022

Susan

Family visit to the Galleria

The room was clean, but it had a horrible smell. I had to spray Lysol just so we could tolerate it. The bathroom sink kept getting clogged but became unclogged when we stuck a pencil down it. The place needs some minor fixing and a good cleaning. Good part was the staff was nice, no bugs at all, and it was reasonably priced.

Friends_and_family Family

10/10

Exceptional

18 Dec 2022

Lakisha

The property was clean staff was nice good area also

Leisure Family_with_children

10/10

Exceptional

17 Dec 2022

Skyley

Adequate cheap room with great service

The ladies at the front desk when I checked in and when I checked out were wonderful.

The hotel is kinda old in comparison and not fancy but it’s clean and safe and excellent for the cost.

Refrigerator broke while we were there but we weren’t using it so no harm no foul.

Partner

10/10

Exceptional

08 Dec 2022

greg

The staff bent over backwards for me.

Business_and_leisure Self

8/10

Excellent

07 Dec 2022

Maryse

Friendly staff at this branch of Extended Stay, however breakfast (coffee and oatmeal) is no longer available. I would still recommend based on price and proximity to places.

Leisure Family

8/10

Excellent

05 Dec 2022

Rene

The staff is very friendly.

Business Self

4/10

Poor

02 Dec 2022

Liah

Getting there after a 5 hours drive and get to a bathtub with mold and rust in it, was just disappointing. Besides that, staff provided good service and it was easy to park, location is pretty good too.

Leisure Self

8/10

Excellent

30 Nov 2022

Rhonda

The front desk staff, Joshua was so friendly, knowledgeable and helpful. He had such a great attitude and made me feel important. You should give him a raise! He’s the nicest person I met in Houston!

Leisure Self

2/10

Poor

26 Nov 2022

Mohammad

Dirty and not a single bottle of water for guests in the room. During booking it says break fast offered from 6 to 10 while no break fast offered at all at the property.

Leisure Family

2/10

Poor

07 Nov 2022

Jaime

Expedia and this property failed at providing accurate accommodations. I booked this hotel on the Expedia app just to arrive at the property to be told that there were no rooms available After receiving confirmation. Install have not received a refund.

Business Friends

4/10

Poor

15 Oct 2022

Evelyn

The lobby, elevator and hallways all had an unpleasant smell. The rooms are very outdated and dirty. When turning the shower on the water came out brown.

Business Partner

4/10

Poor

25 Sep 2022

Rosy

not very clean. Breakfast was not provided, which was mentioned as one of the amneties, no coffee in room.

Leisure Pet

10/10

Exceptional

12 Sep 2022

Randy

Great rate and location

Business Self

10/10

Exceptional

07 Sep 2022

Dan

Everything you need for a bargain price.

I've stayed here 3-4 times. The location is excellent, actually easy walking distance from the Houston Galleria. Easy on and off the W610 Loop and very safe area. For the bargain price the hotel is excellent. It is no frills, but clean, comfortable and very friendly. You will get all you need for a short one night, or a longer stay. Parking is free and convenient. Good tv service, comfortable bed and all you need if you are not looking for luxury.

Friends_and_family Friends

8/10

Excellent

22 Aug 2022

Jaime

The property is good for the price and the area is close to where I normally am going to be.

Leisure Friends

8/10

Excellent

18 Aug 2022

Guadalupe

Nice staff.
Requires some maintenance, on elevator inside walls, halls and beds...

Business_and_leisure Family

10/10

Exceptional

15 Aug 2022

Justin

Everything was awesome and easy from check in to check out

Leisure Self

2/10

Poor

10 Aug 2022

Mayya

We were on the plane the whole day and came there late at night and they didn’t have any rooms available for us!!!! Even though we booked AND paid a month in advance!!!! This is an awful experience with no rooms and bad customer service. They couldn’t help us at all and I was tired and disappointed. Nothing like this ever happened to me before . Worse experience ever!!!!

Leisure Partner

6/10

Pleasant

05 Aug 2022

Marvin

Property was decent for the area and price was sufficient. The rooms could have been cleaner

Leisure Friends

6/10

Pleasant

04 Aug 2022

BHANU

Don’t depend on breakfast here. It’s one small muffin and a few packets of oatmeal type stuff.

Business Self

4/10

Poor

25 Jul 2022

Terrance

The property is very run down paint coming off the walls no ice machine, soda machine gives out incorrect selection.

Leisure Family

6/10

Pleasant

23 Jul 2022

Verified traveler

Visiting from afar

Location is loud and not as clean of a restroom as I would like.

Self

6/10

Pleasant

22 Jul 2022

Felecia

I really liked the little kitchen area.

Business_and_leisure Family

2/10

Poor

07 Jul 2022

Zayra

Horrible I paid for the room and I went and they told there’s no rooms

Business

6/10

Pleasant

06 Jul 2022

Kennie

This location and its sister facility are very dated. They require a lot of updating and service to warrant the rates they are getting. The staff was very nice and helpful at this location.

Rooms had water leaks in Bathroom, very rusty shower curtain rod holder, some bugs, However room was quiet & had good lighting. No dishes hardware etc was provided in the room very haphazard structure.

I understand these units have been sold to another party. The premium location is currently the only thing making these units work.

Business Self

10/10

Exceptional

30 Jun 2022

Kimberly

The hotel looked great, was very clean, very comfortable. The parking was free and easy and near my room. The next morning I found myself needing a printer and even though there was no business center the girl that worked the front desk was unbelievably helpful she went way over and above what she needed to. I

Friends_and_family Friends

10/10

Exceptional

27 Jun 2022

Gregg

Large clean room.

Leisure Partner

2/10

Poor

21 Jun 2022

Mrs Latoshia

The Property to me is not what it says on Expedia it’s really filthy the elevators need to be fixed the front desk is horrible it needs a lot of upgrades I’ll never stay here again

Leisure Partner

4/10

Poor

19 Jun 2022

James

Location

Leisure Friends

8/10

Excellent

17 Jun 2022

Teresa

The staff was super friendly. Rooms were good. It's an older hotel, so don't expect super fancy things. The breakfast had not much to choose from (cereal bars, muffins, coffee, oatmeal) but better than nothing.

Leisure Family

10/10

Exceptional

11 Jun 2022

Joseph

Overall Value & Satisfaction

Compared to other hotels in the area this one was economical, clean, the staff was friendly. I would recommend this to others without any second thought. The lady at the front desk was very personable.

Business

10/10

Exceptional

06 Jun 2022

Lina

Great location but needs upgrades

The location is very convenient and the price is great for the area. There were a couple of things that were not working but since I was not staying long I didn't say anything. All the lights on the left side of the room did not turn on and the control to the TV did not work.

Friends_and_family Friends

2/10

Poor

01 Jun 2022

Amir

No room service. (No fresh towels or cleaning)
Cockroaches in the room.
Noisy neighbors.

10/10

Exceptional

17 May 2022

Jaime

First time staying. Staff member Charlotte (night shift) was super friendly and attentive.

Leisure Family

2/10

Poor

16 May 2022

ESTEFANIA

Rooms are dirty and need renovation. The staff is very sweet.

10/10

Exceptional

09 May 2022

Paul

Friendlyness

Leisure Self

2/10

Poor

08 May 2022

Barbarita

I have stayed in Motel 6's that were in better condition. The appliances were rusted, the dresser looked like something you would find next on Craigslist for free, there was a huge crack in the shower wall and the curtains were falling off the rod. The bed was terrible, and the bedding and towels were thin and cheap. Also, there was hair on the pillows and sheets in the room my daughter's family stayed in. Only one elevator was working and the breakfast consisted of coffee and a packaged muffin. The only thing you are getting for your money is location but I would pay twice as much to stay in any of the other hotels in this area.

Leisure Family_with_children

4/10

Poor

05 May 2022

Bhavin

Location is good. Property in terrible conditions. Front desk cannot find an available room even though I booked 1.5 months in advance. Never again at this property

Business Self

6/10

Pleasant

28 Apr 2022

Verified traveler

Stank

There was a dog who would be in the lobby area, unleashed barking at 7:30a. Was told it was a staff members pet. The room was muggy and smelt of mildew.

Self

8/10

Excellent

25 Apr 2022

Jim

It was fine. The room was up to date.

Friends_and_family Friends

8/10

Excellent

22 Apr 2022

james

Good budget hotel

Leisure Partner

10/10

Exceptional

18 Apr 2022

Alejandro

We booked a room super last minute and I was still so pleased with the service that was given. I dealt with two young ladies at the front desk and they were both extremely professional and cordial as can be. They went out of their way to tend to our needs and I am so happy that we decided to go with this facility. Everything about it was amazing. But the service really made the stay worth it.

Leisure Partner

8/10

Excellent

01 Apr 2022

Marcus

The water from the tube didn’t stop running

Leisure Family

2/10

Poor

01 Apr 2022

Elena Yiu Ling

I found bugs on my pillow. Terrible.

Business_and_leisure Partner

6/10

Pleasant

30 Mar 2022

Justo

I made the reservation online, but when we got there was overbooked. Smell old and it looked dirty. I was just glad that I tooked my family somewhere else.

Friends_and_family Family

8/10

Excellent

29 Mar 2022

Randy

Great rate & room

Business Self

8/10

Excellent

25 Mar 2022

Du

In and out property so much traffic no snow signs can see traffic property smell smoke staff is friendly

Business_and_leisure Partner

10/10

Exceptional

23 Mar 2022

Elciena

Excellent customer service and prime location.

Leisure Partner

8/10

Excellent

23 Mar 2022

Trinidad

.

Leisure Partner