Name: Hyatt Regency Houston Galleria
Address: 2626 Sage Rd, Houston, 77056, US

10/10

Exceptional

03 Aug 2026

Peter

only issue is parking

10/10

Exceptional

03 Aug 2026

Aileene

Best stay in a while took my family for a small getaway.
The manager was AMAZING and staff were kind
Thanks for your help and awesome stay!

10/10

Exceptional

03 Aug 2026

Marisol

This was a short trip to Houston, but loved the location, staff, and how big the room was. Would def stay here again!

8/10

Excellent

02 Aug 2026

Fahad

Staff was very helpful
Ms. Zainab on the reception was awesome.
Elizabeth was at the breakfast area and she was also the best…very friendly and greet us with smile.

issues
Parking is very expensive 55 dollars per night.
Shower should be replaced.

10/10

Exceptional

01 Aug 2026

Dennis

Great trip only bad thing was I got there and was told I had to Valet Park

4/10

Poor

30 Jul 2026

Maggie

Management issues

10/10

Exceptional

30 Jul 2026

Erika E.

We like everything

10/10

Exceptional

29 Jul 2026

dagoberto

Clean will return to hotel

10/10

Exceptional

28 Jul 2026

Anthony

A great location and well maintained hotel. The price was good too! A highlight were the valet attendants QP, Mohammed and Timmy. They were friendly and oh so efficient! They were so impressive compared to the many valets I’ve dealt with in the past.

6/10

Pleasant

27 Jul 2026

Alejandro

It’s a little overrated for the price is was packed due to work cup game, the pool hasn’t been touched in a long time just one decent bar/restaurant/coffee in lobby , good location

6/10

Pleasant

27 Jul 2026

Brooklyn

The hotel was just okay. We arrived at 4:30pm and check in was so extremely slow. We were told our room was being inspected and should be ready in about 10-15 minutes and they would email us as soon as it was ready. We just waited in the lobby - literally right in front of check in desk. About 30 minutes later we still had not heard anything so we waited in the line (took forever - not because it was a lot of people - just because they were so extremely slow). We were told \"oh she left to go home already\".. here's a room. She had told us that we would be on floor 9 since we asked to be on a higher floor ... but this room was on the 3rd. Very frustrating.

We also had a day where the hallway stunk of weed. Thankfully it didn't come into our room, but extremely strong in the hallway.

The positive was the valet. We never waited long for our car. The price of $50 a night is a bit steep, but at least they were very attentive.

Long story short - would I pay a little more to stay at this hotel over any of the other surrounding hotels, no.

10/10

Exceptional

26 Jul 2026

Pamela

Very nice place to stay. I would definitely recommend and would stay again.

10/10

Exceptional

26 Jul 2026

Dequanea

I enjoy no complaints

6/10

Pleasant

26 Jul 2026

Cara

We had to wait over an hour to check-in because our room wasn’t ready at 8pm at night. This was alarming since we had prepaid for our stay and requested a double queen room. The front desk representative did give us free drinks vouchers for the bar as compensation but our kids were very irritated since we had just finished driving a few hours and then had to wait a while to get into our room. The room itself was clean and comfortable.

10/10

Exceptional

24 Jul 2026

Ana

Super bueno!!

10/10

Exceptional

24 Jul 2026

Amanda

Staff's attention to every detail is unmatched. And with genuine sincerity. Breakfast was the best variety that I’ve seen. The entire hotel had a scent everywhere you were on the property- clean and fresh. Like walking around in a candle store. I don’t consume alcoholic beverages, BUT EVERY GUEST PRESENT seemed respectful and acted with class. I would highly recommend making your stay with them.
I more than likely be a repeat customer.

10/10

Exceptional

23 Jul 2026

Zahra

Awesome location and amenities. Great hotel!

Friends

10/10

Exceptional

20 Jul 2026

Elizabeth

I was very impressed with the cleanliness and friendliness of the hotel and staff. When I got to my room, I realized they must have upgraded me, and when I asked, the woman at checkin confirmed she did. I love properties that treat guests so well, and if I ever go back to Houston, I would stay here. Highly recommend.

Self

10/10

Exceptional

20 Jul 2026

Barbara

Whitney at the front desk was amazing. She even sent up a cheese and dessert tray for my hubby’s birthday. Top notch h customer service. We will come back because of her.

Family

8/10

Excellent

19 Jul 2026

Dorothy

This is a nice hotel. It was clean and very comfortable stay. The front desk staff is lacking a bit and the shower could have used a little more care. I also didn't enjoy the breakfast buffet, it seems to me it could have been more choices given the price. Other than that, I will stay again, the staff was nice and the hotel is beautiful with a great location. I also valet parked and this was very convenient.

Self

4/10

Poor

19 Jul 2026

Luke

Everything was fine when we checked in, but our room AC did not work. They said they would send someone to help fix the blower but no one ever showed up. It was 78° in the room the whole time so we were hot and kind of miserable other than that everything was good. The manager comped us a half price stay for our next day for the trouble.

Partner

10/10

Exceptional

19 Jul 2026

Bonnie

Perfect place to stay! Would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Daisy

Clean room, good staff bar could use some work they ignored me for a while but other than that great.

Self

10/10

Exceptional

17 Jul 2026

OBANDO

Great place!

Partner

10/10

Exceptional

14 Jul 2026

Jasmine

BEAUTIFUL!!!

Partner

4/10

Poor

13 Jul 2026

Donato

Needs more attention to cleaning, several cockroches in my room coming from the headboard, stayed on the 14th floor room 849, will not stay there again 😑

Partner

10/10

Exceptional

13 Jul 2026

Reginald

It was a great experience and management was great!

8/10

Excellent

12 Jul 2026

Angel

Overall the stay was great! The staff were very friendly and accommodating. One minor complaint is that the walls are incredibly thin. I heard every conversation the guest next to me were having, some of which lasting until 2am. Other than the noise my stay was great .

Friends

10/10

Exceptional

10 Jul 2026

J Denice

Had a great experience! From the room to the staff everything was better than expected. Will definitely recommend.

Family

10/10

Exceptional

09 Jul 2026

john

Very clean and service w a great smile😀…

2/10

Poor

07 Jul 2026

Olha

We were very disappointed with this room. It is old, outdated, and not well maintained. The furniture looks worn, and the overall condition did not match our expectations. The room did not feel clean or comfortable, and definitely was not worth the price we paid. We would not stay here again and cannot recommend it

Family_with_children

6/10

Pleasant

06 Jul 2026

Amanda

Front desk took a while to answer, had to call a few times my only complaint.

Restaurant food soo good

Family_with_children

10/10

Exceptional

05 Jul 2026

Lynn

Breakfast amazing

Partner

10/10

Exceptional

02 Jul 2026

Michael

Whitney was a breath of fresh air at the check in. She made everything feel so seamless with an early check in.

Superb hotel for a short stay and a great pool to cool off in that Texas sun!

Friends

8/10

Excellent

30 Jun 2026

philip edouard

Good experience and nicely maintained room.

8/10

Excellent

29 Jun 2026

Trenton

Front desk was super helpful

Partner

8/10

Excellent

29 Jun 2026

Juan

Excelente condiciones, buena localización. Muy buena experiencia

Family

10/10

Exceptional

28 Jun 2026

Roberto

Need fix carpet in room 1122

Partner

2/10

Poor

27 Jun 2026

Abdulmajeed

An old Hotel in a very bad condition

Friends

10/10

Exceptional

21 Jun 2026

Diego

Great Front Desk

Partner

10/10

Exceptional

19 Jun 2026

Wanda

I left jewelry and the staff had found it within 15 mins Ave was able to return it.. The ladies at the front wa super helpful work getting us all of us in the room. Me Whitney was great. The ladies at the bar and restaurant was super nice . They made our ladies trip sweet

Friends

6/10

Pleasant

19 Jun 2026

Diego

Room

10/10

Exceptional

17 Jun 2026

Ann

Staff was excellent! Property was gorgeous!

Self

10/10

Exceptional

16 Jun 2026

Briar

Perfect stay. No issues.

Self

2/10

Poor

16 Jun 2026

Emerly

My bed sheets were dirty upon arrival so I had to move to a different room and that one had bed bugs so I had to move all my things yet again. The room was not upgraded for my inconvenience as promised. I couldn’t find another hotel last minute in the area so I was forced to stay

Self

10/10

Exceptional

15 Jun 2026

Lashyla

Ashaya was so much help checking in! She did amazing at the front and was willing to help with every question i had. Amazing employee!

Partner

10/10

Exceptional

07 Jun 2026

Dion

Staff at desk older gentleman wasn’t very helpful.

Business

8/10

Excellent

06 Jun 2026

Verania

This hotel is not a 4-star hotel. The sheets and towels were clean, but the floor corners of the room and bathroom, and the skirting board were dirty and full of dust. This shows a lack of supervision and attention to cleaning details that should not be overlooked in a 4-star hotel.

Also, they charge for the bottles of water, and no glasses are provided.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Erica

Staff was the best! They went above and beyond during our stay! It was my daughter’s 18th and they made her feel special! Definitely staying here again!

10/10

Exceptional

03 Jun 2026

Brenda

⭐⭐⭐⭐⭐

I had a wonderful stay at this hotel. From the moment I arrived, the staff was welcoming, professional, and attentive to every detail. The room was exceptionally clean, comfortable, and well-maintained, with all the amenities needed for a relaxing stay.

The hotel itself was beautiful, quiet, and conveniently located near restaurants, shopping, and local attractions. Housekeeping did an excellent job, and I appreciated the attention to cleanliness throughout the property.

What truly stood out was the outstanding customer service. Every staff member I interacted with was friendly, helpful, and genuinely committed to making guests feel comfortable and valued.

I highly recommend this hotel to anyone looking for a pleasant and stress-free stay. I would definitely stay here again and look forward to returning in the future.

Bar cocktails were Excellent!

Partner

10/10

Exceptional

31 May 2026

Iden

Great location, very friendly staff and comfortable bed!

Friends

10/10

Exceptional

27 May 2026

Olha

Really nice hotel with absolutely nice staff. They gave me complimentary extra 2 hours check out.
Which I was really impressed about.

Family_with_children

10/10

Exceptional

26 May 2026

Kenesha

Shower needs better cleaning

6/10

Pleasant

25 May 2026

Satrina

I was given an old room that had nasty stains in the sleep area and bathroom. The room should not be assigned to anyone until it's rectified. Also, the door to the room was extremely heavy. I closed the door and didn't realize the door was not fully closed, which scared me. I couldn't open the door upon entry because the door was extremely heavy. Overall staff were great!!! I did complain about the room and was given an option to move to another room.

Self

10/10

Exceptional

20 May 2026

Tiffany

I love it

10/10

Exceptional

19 May 2026

Michael

Clean rooms, super friendly staff that want to go above and beyond ! Such comfy stay for my family and I . The overall ambience upstairs where the rooms are are very quiet which is nice and the downstairs is nice social area, I wish there were more trash cans upstairs such as near elevators but other than that everything was a lovely experience.

Family_with_children

8/10

Excellent

18 May 2026

Kayla

The hotel was nice but the rooms don’t have a microwave but they were clean and the staff is super nice!

Partner

6/10

Pleasant

17 May 2026

Jesse

The staff at the vale where real nice but everyone after that where okay. Didn’t feel like it was welcoming. Place was okay for the prices probably won’t be staying here again. Pool kinda sucks not like the picture.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Alfred

Bar and food were great.

10/10

Exceptional

12 May 2026

Lorenzo

Very nice

8/10

Excellent

04 May 2026

Khristin

Had a lovely 6 night stay at the Hyatt Regency Houston Galleria. The hotel was as expected for a Hyatt. The room was clean and comfortable. The hotel bar was quite nice and had a lively, although not overly crowded, vibe. Enjoyed a late dinner at the bar one evening and cocktails with colleagues another. The Market for grab and go and quick bites was also great although it could be staffed better especially during the morning rush hours. Great chocolate croissants and lattes for breakfast and I was able to grab a very good personal pizza to take up to my room one day I was at the hotel working.

My only complaints:
1- the coffee maker in the room was very dirty and needed to be cleaned.
2- The iron was missing from my room and despite two requests I never did receive one. So I was a bit more wrinkled at meetings than I had hoped.
3- The valet only parking option was overpriced and not terribly convenient. Would have preferred a self parking option. I ended up parking in a neighboring lot.

Business

10/10

Exceptional

03 May 2026

Dalia

We been members of Hyatt since 2018, and we love it, rooms are clean and fresh, we are comfortable staying here. Everytime we travel, we stay at Hyatt because we feel safe, the staff does not disappoint, bilingual staff is a plus for my family, we enjoy the breakfast, the only think that i do not aggree/disliked is the fact that we need to pay for parking, i wish it could be included w the stay.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Brian

Q

Self

10/10

Exceptional

23 Apr 2026

LINDA

We really enjoyed our stay here, I think this will be our go to spot when we just want to get away from the house for the weekend.

Partner

10/10

Exceptional

20 Apr 2026

Claude

Great location and very clean

Self

10/10

Exceptional

19 Apr 2026

Lawrence

Nice hotel, nice rooms, good bar and staff was great.

Self

10/10

Exceptional

16 Apr 2026

Maria

Very nice hotel with welcoming personnel. Nice breakfast

10/10

Exceptional

16 Apr 2026

Vijay

Zz

Self

4/10

Poor

15 Apr 2026

Nur

The hotel itself and its staff are excellent—exactly what you would expect from a Hyatt property. Unfortunately, the parking operation is a complete contradiction to that standard.

The valet and parking attendants are consistently rude, unprofessional, and unnecessarily confrontational. Simply trying to get picked up in front of the hotel turns into an argument. Instead of a smooth guest experience, you’re forced to either deal with attitude or walk out to the street and navigate active traffic just to avoid the hassle.

What’s even more frustrating is the hotel’s response. When this issue is raised, management deflects responsibility by saying the parking company is a third party. That may be true contractually, but from a guest perspective, they are representing the Hyatt experience—whether the hotel acknowledges it or not.

This disconnect between the hotel’s quality and the parking experience is significant and needs to be addressed. It’s disappointing to see such a well-run property allow an outsourced service to damage its reputation.

Self

10/10

Exceptional

15 Apr 2026

Jeffrey

Absolutely one of the cleanest hotels I’ve ever stayed at with the most accommodating staff that are so attentive

10/10

Exceptional

13 Apr 2026

Kevin

Clean room, great location, honored Globalist benefits to the extent they could, even though booked through Hotels.com.

Still haven't received the airline miles promised from hotels.com, hmmm....

Self

10/10

Exceptional

12 Apr 2026

Sean

Room was clean, front desk clerk was polite and helpful. Food at star bar was excellent

Partner

10/10

Exceptional

12 Apr 2026

Julia

Clean rooms, great room service wonderful custiner service and loved the valet team.

Partner

10/10

Exceptional

10 Apr 2026

Jose

It was amazing

10/10

Exceptional

10 Apr 2026

Christina

The breafast was fresh and good, rooms was clean and big

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Ramyar

Perfect hitel

10/10

Exceptional

09 Apr 2026

Lynette

Great experience!

6/10

Pleasant

08 Apr 2026

LAURA

Property is sine, large rooms.

6/10

Pleasant

07 Apr 2026

Anju

Staff very helpful and attentive. But seems to dont meet the standard of a 4 star hotel

10/10

Exceptional

06 Apr 2026

Nosakhare

Great location near Westheimer

Partner

4/10

Poor

05 Apr 2026

Cindy

Lovely restaurant staff
Gross experience ,roll away bed smelled so bad

8/10

Excellent

05 Apr 2026

Matthew

The only reason why I would not give this establishment a 5 star is because one of the valet staff made my wife uncomfortable.

Partner

8/10

Excellent

04 Apr 2026

Diane

Through it took two hours before we were able to get in our room, the room was clean. I loved the couch (similar to a sectional) and the design of the shower. My friends and I had lunch at the hotel restaurant, Urban Star. The menu offered a variety of dishes, including empanadas and chili. Lunch was delicious! Service was great. We parked our rental VIP and the team didn’t disappoint. We experienced very short wait times for our car and were always met with a joyful team member as we arrived at the end of the day. Overall, I had a wonderful time at the Hyatt Regency Houston and would stay there again!

Family_with_children

10/10

Exceptional

30 Mar 2026

Frank

Clean room, nice staff. Perfect location for shopping and eating.

Partner

8/10

Excellent

29 Mar 2026

Deborah E. Fatima

Didn’t like parking around the corner if you’re not using valet. Staff was extremely nice ie valet, housekeeping and front desk

Self

10/10

Exceptional

29 Mar 2026

Katie

Beautiful hotel, friendly staff, lovely pool area. Highly recommend!

Family_with_children

8/10

Excellent

27 Mar 2026

Randi G.

Rooms are really dark. Only 1 bedside lamp (in middle of beds) and one small plug in lap. Just to dark in there. We were in a corner room on the 7th floor.

Family

10/10

Exceptional

27 Mar 2026

Eveta

The hotel & staff were wonderful.

Partner

10/10

Exceptional

24 Mar 2026

Lesley Lamantha

The hotel was clean and

10/10

Exceptional

24 Mar 2026

Jared

When we checked in to our rooms it was very late. Gladys checked us in and was absolutely amazing. She told us a little about the area and mentioned the rodeo was in town. We decided to get tickets and had a great time. We’d come back just to talk to Gladys more.

Business

10/10

Exceptional

22 Mar 2026

Yvonne Alejandra

I love how they always welcome me and make sure I have everything I need! The Staff is very customer oriented and the food is delicious at Urban.

Self

2/10

Poor

21 Mar 2026

Adrian Rubalcava

Old, dirty.

Self

6/10

Pleasant

20 Mar 2026

Julian

Check I was easy. Room was dirty, bathroom had what looked to be fecal on the floor, bad odor in room, stains on floor and night stand. The cafe, asked for three coffee’s they just forgot to make the other two and walked off. So the only feature that was great was location from HLSR.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Tammy

Yes

Friends_and_family Friends

8/10

Excellent

17 Mar 2026

Robert

The staff was excellent and the room was clean. Kevinia in the restaurant was especially great!

10/10

Exceptional

15 Mar 2026

Randy

room was nice

Friends

10/10

Exceptional

11 Mar 2026

Kayla

Only issue was the food we ordered they did not get correct nor did they give us the drinks ordered

10/10

Exceptional

08 Mar 2026

Robert

The hotel was exceptionally quiet, clean, and friendly, and it was conveniently located near all the necessary amenities.

8/10

Excellent

08 Mar 2026

Alilana

The hotel was beautiful. My only issue is there was no full body mirror in our room and the lights in the bathroom are super dim

Friends_and_family Friends

2/10

Poor

06 Mar 2026

Ehsan

Bed sheets dirty and full of stains was shown to front office , if u suffer from seasonal allergies or asthma their AC filtration and duct is absolutely terrible,

Partner