Name: Home2 Suites by Hilton at the Galleria
Address: 3414 Sage Rd, Houston, 77056, US

10/10

Exceptional

01 Aug 2026

Jeffre

The check-in was easy, front desk staff was very courteous and professional, The rooms were clean, parking was convenient. I would highly recommend ta stay here, it was a great experience!

10/10

Exceptional

31 Jul 2026

Cesar

Excellent hotel

8/10

Excellent

31 Jul 2026

Juliet

I absolutely loved the room and all the amenities provided to make you feel at home. I would definitely patronize this facility again. However, my experience with one of the staff members at the check-in station between approximately 5:00 a.m. and 6:30 a.m. unfortunately put a damper on what should have been a beautiful day.

I accidentally left my key card in the gym and went to the front desk for assistance so I could access the gym, retrieve my card, and return to my room. Instead of being treated like a valued guest, I felt as though I was being treated like a criminal.

I showed the staff member the credit card I had used to check in and even opened my bank statement to show the charge to my account. Despite providing this information, he continued to refuse to assist me and left me standing there in my bra top and yoga pants while he remained at his computer. I was extremely uncomfortable and felt humiliated.

I eventually had to explicitly tell him that I felt I was being profiled and that I did not believe he would have treated another guest the same way. Only then did he get up and provide me with a new key card. I explained that I did not need a new card—I simply needed access to the gym so I could retrieve the key card I had accidentally left there. He eventually opened the gym door, allowing me to retrieve my card and return to my room.

I reported the experience to another staff member who was on duty afterward, and I appreciated that person apologizing.

8/10

Excellent

31 Jul 2026

Vonchee Cossey

Never got back my deposit

10/10

Exceptional

29 Jul 2026

Rivka Cher

Our stay was good. All the staff are nice and the hotel is clean.

8/10

Excellent

28 Jul 2026

Luis

Great location, fair price, lovely clean modern interior—would definitely stay here again, just heads up with current construction next door that gets noisy around 6am on the dot.

10/10

Exceptional

28 Jul 2026

Kelvin

We had an awesome time during our four night stay, the beds were made daily, dishes washed daily pretty much whatever needed to be done was done. The entire facility was clean and maintained.

10/10

Exceptional

27 Jul 2026

Cory

Nice place. Traveled with a young child and two dogs. No issues!

8/10

Excellent

26 Jul 2026

Constance

It was quite a good experience but, our room didn’t have the necessary things like the body wash and paper towels. We had to ask before getting them.

8/10

Excellent

26 Jul 2026

Kenneth

Iiked cleanliness

10/10

Exceptional

25 Jul 2026

Tyson

Great place to stay

8/10

Excellent

24 Jul 2026

Isabelle

Very good location.
Nice hotel.

2/10

Poor

22 Jul 2026

Ali

Not good

8/10

Excellent

21 Jul 2026

wesley

GOOD LOCATIONS, LIKE A SWIMMING POOL, BREAKFAST INCLUDED.

Family

10/10

Exceptional

21 Jul 2026

Robert

It was great! The parking for $20 a night was the only dealbreaker for future states

Self

10/10

Exceptional

20 Jul 2026

Jose

Very good!!

Family_with_children

10/10

Exceptional

19 Jul 2026

Alice

It was amazing for price, great view from the balcony, front desk staff was very welcoming & helpful. I will surely book a stay here again.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Sondria

Wonderful hotel with spacious rooms definitely could use some assistance with breakfast it was not enjoyable and we went to eat around 8am food was very cold and rubbery. Otherwise everything else was perfect. I would definitely book again but would definitely go have breakfast at a restaurant of needed. Indoor pool was amazing and so was the big balcony. Definitely worth the price.

Family

10/10

Exceptional

18 Jul 2026

Marcela

Honestly one of the best hotels i have stayed in. Staff were extremely friendly and helpful. Hotel was impeccable, pool was indoor which was amazing! Breakfast was great! Room was spacious, just In love! Will definitely stay here again when coming to Houston again!

Friends_and_family Family

2/10

Poor

14 Jul 2026

Taon

Had a decent stay and until I checked my credit card and found out I was charged for smoking even though I didn't smoke. I'm very upset and will be disputing these charges.

6/10

Pleasant

14 Jul 2026

Hiwot

I liked the cleanliness and the hospitality of the staff

Family_with_children

10/10

Exceptional

13 Jul 2026

Shengyan

Good place to stay

Family_with_children

10/10

Exceptional

13 Jul 2026

Kelly

Stayed over 4th of July weekend and it was great. Loved the balcony!

Partner

10/10

Exceptional

12 Jul 2026

Kevin

It's was outstanding room 609 nice, very very clean breakfast was great and the staff was nice and sweet and helpful Love all of it.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Wanda

I really liked this hotel. The establishment appeared impeccable, neat and clean. The staff was exceptional, gracefully taking care of customers who were displaced from an Embassy Suite hotel due to a/c power outage and simultaneously checking in their own customers expeditiously.

This was a very short stay that wished was longer. I would wholeheartedly recommend a stay here.

Partner

10/10

Exceptional

07 Jul 2026

Richard

We loved the balcony, snacks, friendly staff and convenience to everything. Great location and the room was quiet.

Partner

10/10

Exceptional

06 Jul 2026

Erica

The staff was amazing and the rooms are so clean. It's very comfortable. I'll give it a 10/10

10/10

Exceptional

05 Jul 2026

Trudel

Clean room and amenities. Breakfast was awesome with a variety of selections.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Cynthia

Family of 4 with 2 kids and stayed for four nights. Location was walkable to Galleria Mall and other stores in area. Parking garage was never crowded and had plenty of spaces. Breakfast is always why I stay at Home2Suites and didn’t disappoint. Hot and cold options. Would stay here again!

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Donna

Overall the hotel was a good experience. The rooms were clean and the parking is convenient and reasonable at

10/10

Exceptional

30 Jun 2026

Beatrice

Everything is good

10/10

Exceptional

29 Jun 2026

Kathleen

ONE NIGHT STAY BEFORE MD ANDERSON APPOINTMENTS...I WOULD HIGHLY RECOMMEND THIS HOTEL...NEAR THE GALLERIA AND NOT REALLY A FAR DRIVE...HAD A GREATVLITTLE STOCKED KITCHEN WITH A DISHWASHER...REASONABLY PRICED EVEN DURING THE SOCCER EVENT IN TOWN

Friends_and_family Family

8/10

Excellent

25 Jun 2026

DO

Breakfast could be better with warm scramble eggs rather than hard boiled cold eggs as the only protein source. Thank you

8/10

Excellent

23 Jun 2026

Marcella

Was disappointed to find the shower soap and shampoo empty.

Family_with_children

8/10

Excellent

20 Jun 2026

Joseph

Definitely will be back

8/10

Excellent

19 Jun 2026

Rodrick

Great hotel, food wasn't the best..

8/10

Excellent

18 Jun 2026

Philashonte

Great property and room, nice customer service. The only thing we didn’t like was the continental breakfast was horrible.

Family_with_children

10/10

Exceptional

17 Jun 2026

Alttiea

.

Family_with_children

8/10

Excellent

17 Jun 2026

Andrew

Booked a balcony suite for a quick getaway with my wife hoping for nice city views, but found the balcony view was sorely lacking. Balcony rooms here are only on the 5th floor, so really all you see is the roof of a neighboring business and the roof of the bottom floors of the hotel, both of which are littered with debris and quite unsightly. Also, calling this room a \"suite\" was a big stretch. It was just a standard room with a king sized bed with only a curtain dividing the sleeping space from the kitchen space and, of course, a door out to the balcony.

Staff was great, parking in the parking garage was easy, room was clean. The biggest letdown was the actual view from the balcony.

Partner

8/10

Excellent

15 Jun 2026

Hammad

Staff was very helpful and courteous. Micheal and George at front desk

8/10

Excellent

13 Jun 2026

Geraldine

Great place to stay.

Family

10/10

Exceptional

11 Jun 2026

Jose

The car EV chargers were blocked and no one had a solition

Family_with_children

6/10

Pleasant

09 Jun 2026

WILLIAM

It was ok nothing special

Self

10/10

Exceptional

08 Jun 2026

Kina

Everything was great! Thanks!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

LeRon

This facility went above and beyond to ensure we were happy throughout our stay.
The location was convenient and the amenities were exceptional.
They have every other day room service with help upon request which is normal today and they replenish your rooms snacks and drinks daily which was surprising and inviting.
The only set back we had was not having a jacuzzi to unwind in but the trade off was a balcony which we enjoyed using to awake and eat our FREE BREAKFAST at.
To be honest this was a remarkable start and unless we are staying five star we will continue to use this Home 2 Suites every visit to Houston.

Partner

10/10

Exceptional

05 Jun 2026

Maihan

.

Family

10/10

Exceptional

02 Jun 2026

Sonia

Good place to stay with excellent location. Breakfast was good 👍

Family

4/10

Poor

02 Jun 2026

Andrea

The room needed to be deep cleaned, the side and underneath the fridge had to be cleaned. The microwave, fridge, and dishwasher needed to be cleaned as well. I purchased cleaning supplies and did it myself because I requested to the room be deep cleaned and it was not. I had to talk to the front desk about it and the maintenance man was sent to clean the sides and underneath the fridge. I also cleaned both sides of the bathroom door, all the cabinet in the room, and the cabinets in the bathroom as there was visible dirt. Additionally, I requested the room be serviced while I was out and the gentleman said ok. Just to later act shocked when I asked when housekeeping would be done. He first asked who I spoke with, it was him, and then saif that he told me that housekeeping doesn’t work in that fashion.

Partner

10/10

Exceptional

01 Jun 2026

Isabelle

Very clean room. Good location next to a lot of stores and restaurants.
Will definitely stay there again.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Saleh

Clean, good location, friendly staff

Family_with_children

10/10

Exceptional

31 May 2026

David

Good

10/10

Exceptional

31 May 2026

Rosalinda

Great stay!

Family

10/10

Exceptional

31 May 2026

Gilberto

Breakfast was simple but delicious, and check in was quick and easy.

Family_with_children

10/10

Exceptional

30 May 2026

Diane

The room was spacious and clean. Staff very friendly and helpful. Breakfast offered more than most hotels do.

Partner

4/10

Poor

27 May 2026

Alexis

This hotel stay was one of the most frustrating experiences my sister and I have had, despite staying at many Hiltons. The check-in employee was dismissive and rude. We couldn’t check in because the floors were still wet from cleaning, yet he suggested we enter the room anyway. After a long drive, being told to return in an hour was disappointing. When we returned, we asked for compensation for the inconvenience, suggesting free parking for one night. He acted as though we wanted the entire stay refunded and falsely claimed the room was ready, though the floors were still wet. He eventually gave us free parking for the stay but seemed irritated by the request. The room itself was disappointing: flat pillows, an over-freezing freezer, and no real cable channels. The bathroom was extremely small, the toilet was hard to flush, and the sink opening was dirty. The pool area smelled so strongly of chlorine that we couldn’t stay longer than 10 minutes. Breakfast was awful. The eggs were thin and tasteless (no scrambled option available just thin patties of eggs) , the bacon was pre-cooked and heated up in the microwave, the sausage smelled sour and was inedible as the smell alone was enough to make you want to throw up, and the hash browns were frozen, microwaved and soggy. The walls were also very thin—we could hear the toilet seat being let down above us. As Hilton members, we expected much better and will not return to this location.

Friends

10/10

Exceptional

26 May 2026

Brianna

Get a room with the balcony, you won't regret it! Will be back really soon. My family and I absolutely loved it.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Delicia

This hotel far exceeded my expectations, great job everyone. I'll definitely be back and refer friends as well.

Partner

10/10

Exceptional

21 May 2026

Homar Mares

Great service

Family_with_children

8/10

Excellent

21 May 2026

Jesus M

The staff is nice the rooms are clean they offer breakfast and snacks that includes beer or wine at the evening which is nice. They offer laundry which is convenient.
The hotel is old-dated that is the reason requiring constant maintenance ( noisy extractor in the bathroom same for the refrigerator) we reported it and a person came to the room and did his best.
Furniture in the rooms are old- very used. However clean. I will stay again. Remodeling is needed, considering that is not cheap. It will be great if they do some changes.

Friends_and_family Family

6/10

Pleasant

19 May 2026

Gabriella

I did not find the bed comfortable. Also, the pillows could be improved.

Family_with_children

8/10

Excellent

17 May 2026

Mary

Breakfast was good and fresh. Friendly staff. Air quality in hallway need updating it was hot

Family

10/10

Exceptional

17 May 2026

DANIEL

Starts very friendly. Nice and clean place.

Family

10/10

Exceptional

17 May 2026

Mohammad

Clean and spacious room, nice shower room, 10 min walk from the mall, continental breakfast

Partner

10/10

Exceptional

17 May 2026

Emel Collins

friendly staff. Fairly new facilities, excellent condition. We recommend the balcony room. Close to Summit Surgery Center.

Partner

10/10

Exceptional

16 May 2026

Tiffany

Great

Family_with_children

10/10

Exceptional

15 May 2026

Joyce

The staff were awesome. The room was clean, and parking was convenient. Highly recommend staying at the hotel.

Friends_and_family Family

10/10

Exceptional

14 May 2026

matias

Good

2/10

Poor

14 May 2026

Bridget

frozen according to staff

Self

10/10

Exceptional

12 May 2026

Michael

Great place and location

Family_with_children

10/10

Exceptional

09 May 2026

SOMKANA

Clean room

10/10

Exceptional

08 May 2026

Cesar sahid castro

Ok

Family_with_children

10/10

Exceptional

05 May 2026

Joshua

Great place to stay, breakfast is great and unsliced. Parking is $20/per day no problem in a covered garage, huge plus when rain or heat is out. Food nearby, indoor pool, you’ll love it here.

Family_with_children

8/10

Excellent

02 May 2026

Stephen

Good value compared to similar local hotels. Breakfast included but not great. Room had everything needed but layout made space tight for moving about when using the sofa bed. Location walking distance from local retail & food . Plus the huge mall 19 mins walk.

Partner

10/10

Exceptional

01 May 2026

Leslie

Room was nice and very clean. Our stay was quiet and peaceful. Every member of the staff that we had interactions with was very nice. Great hot breakfast options. Great location for our needs.

Partner

10/10

Exceptional

01 May 2026

Gustavo

Had no issues at all.

Family_with_children

10/10

Exceptional

29 Apr 2026

Lisa

The room was very clean

Partner

10/10

Exceptional

28 Apr 2026

Jonahira

Everything met my expectations and more during my stay. I will be returning when in town.

Self

10/10

Exceptional

28 Apr 2026

Chazedy

Room was very clean! The complementary snacks and drinks was very nice!

Family_with_children

10/10

Exceptional

27 Apr 2026

Diana

Fantastic stay from start to finish. Loved that there was a parking garage, especially because it was at a very reasonable price. Breakfast was free either my stay and offered an impressive spread. Will definitely be back.

Partner

6/10

Pleasant

27 Apr 2026

Paul

We reserved a balcony King for the evening, arrived to find music blaring out of the room next to us, you could actually hear it halfway back to the elevator and we were near the and of the hall. We switched rooms and all was very well after that, easy parking, nice area outside for quiet morning coffee, neat as a pin and friendly staff (I gave 4 out of 5 on staff simply because of the hassle of changing rooms though the gentleman at the desk was very courteous about it).

Partner

6/10

Pleasant

26 Apr 2026

Ariel

I appreciated the amenities—it truly felt like the full package. I also loved the complimentary breakfast and free WiFi. What I didn’t like was that housekeeping did not keep us well stocked with towels during our stay.

Family_with_children

10/10

Exceptional

25 Apr 2026

Matt

Great stay

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Jorge

The hotel was conveniently located for most Houston/Westhiemer events.

10/10

Exceptional

24 Apr 2026

Amber

Rooms were clean, but they only clean every ither day unless you request to be freshened up. Very clean. Breakfast was minimal but was good enough for a quick bite to eat. Pool was clean.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Jo

Staff was very friendly. Check in was easy. Love the location. Everything was clean. Only down fall is the pillows, need new ones

Pet

10/10

Exceptional

24 Apr 2026

Karissa

Plan to pay for parking, good location and very clean

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

yashenia

They stay was good. Clean hotel. Parking is 20 a day bit at least its inside a secure parking garage.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Margaret

It was very clean, and the location was very convenient for my needs. Parking and access were excellent.

Margaret Wright

Family

2/10

Poor

22 Apr 2026

Mahmud

Not really
Staff was very incompetent

Family

6/10

Pleasant

20 Apr 2026

James

The breakfast offerings were nothing to write home about. They were of poor quality, very cheap.
Parking charges were high in my opinion at $20 per night. No street parking available.

Partner

8/10

Excellent

17 Apr 2026

Ashley

Beds were super comfy

10/10

Exceptional

16 Apr 2026

Whitney

Great location

2/10

Poor

16 Apr 2026

William

Stay somewhere else

Self

10/10

Exceptional

15 Apr 2026

Marquise

Clean

6/10

Pleasant

14 Apr 2026

Kagnie

I was traveling with two children for a small get away. The reason I chose this hotel was because of the indoor pool. This was part of our travel
Plans. There was nothing on hotels.com or home2suites site saying anything about the pool being closed. I didn’t find this out until I asked about during check in.

The “hott” breakfast was cold and no way to heat it up. Specifically the eggs and cheese.

The hotel was clean an staff was professional.

Other than this the hotel was fine.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Carla

There was an indoor pool out of service during the weekend. The issue was the personal never told me the was closed during check-in. That issue change the experience to a regular one.

Family_with_children

10/10

Exceptional

12 Apr 2026

Curtis

N/a

10/10

Exceptional

11 Apr 2026

Stephanie

Loved the space! Thank you!!

Family_with_children