Houston Marriott West Loop by The Galleria

United States , Houston - TX
HOUSTON, 1750 West Loop South
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100 reviews shown

2/10

Poor

16 Apr 2026

Kimberly M

This should be listed as a hostel. It’s an old hotel by the freeway. The rooms are small and grubby.

Self

8/10

Excellent

11 Apr 2026

Yi Lam Lucy Chen

We were initially given the none renovated room and at no point did the staff tell me there was renovated rooms. I had to go ask for one after staying 2 nights of the 4. The breakfast buffet was better during the weekday than weekend.

Family_with_children

6/10

Pleasant

03 Apr 2026

Sara

Older property, ongoing renovations were noisy

Business

2/10

Poor

25 Mar 2026

latara

The rooms was trashed not clean bathrooms nasty no vent

Family_with_children

8/10

Excellent

22 Mar 2026

vilas

Front desk when we arrived night person was ok.all other staff was Nice.

Partner

10/10

Exceptional

20 Feb 2026

MARK

Yes everyone was courteous and kind. The rooms were clean.

6/10

Pleasant

16 Feb 2026

Erick

Room was mediocre for a Marriott. The king room I pre booked weeks in advance was out so I was downgraded to a double room. Not exactly the most comfortable for a Valentine's weekend. Bathroom has several areas of water damage on the ceiling. Staff was friendly but the accommodation could use some work

Partner

6/10

Pleasant

15 Feb 2026

Ternecsha

The hotel is beautiful and the staff was courteous, however, we encountered a few problems during our stay. When we arrived we were told that there is construction going on in the building. We didn’t think it would be that bad but, it sounded like they were right above our room which made it hard for relaxing when I got off on Saturday afternoon. Also, there is ice machines on every floor, just so happens the ice machine on the floor we were on (6th floor) wasn’t working. We then find out the refrigerator is also not working. So, we call the front desk and request ice and for someone to come and look at the refrigerator. The front desk person said they would send someone to look at the refrigerator but we would have to go to the 5th or the 7th floor to get ice. No one ever came to look at the refrigerator, so later that evening my husband called to speak with the manager who also said she would send someone to look at the refrigerator, she also stated she would have someone bring us ice and she offered free breakfast for the next morning since we hadn’t purchased it. Someone did bring the ice within about 30 minutes, but still no one came to look at the refrigerator. Then the next day housekeeping didn’t show up to clean the room until about 3:45 in the afternoon. By that time, my husband and I had returned from our day out. This was our first time staying at this Marriott hotel, but I must say it was disappointing and I expected more!

Business_and_leisure Partner

2/10

Poor

16 Jan 2026

Ciara

I traveled four hours to my reserved room only to be told they could not find my reservation. I made the reservation at 13:55 on 1/8/26. The middle-aged female staff member repeatedly stated that the system allegedly did not transfer my reservation.

She then had me wait approximately 10 minutes for her supervisor, an older female, to come review the issue.
I waited an additional 12–15 minutes while they both typed, switched computers, and attempted to resolve the problem, but nothing worked. They then called someone, which appeared to be for show, as the person did not resolve anything.

By this point, I had been waiting 15–20 minutes when a family of three arrived to check in. They had booked three nights, paid, and were checked in within less than seven minutes. Ironically, I had also booked three nights, paid in advance, and was still unable to check in.
I asked the middle-aged staff member if I could simply rebook the three nights, and she confirmed that rooms were available.

However, at no point did she offer or suggest this option herself. Both staff members were dismissive throughout the entire situation.
Their behavior made me feel as though they only wanted a specific type of guest staying at the hotel. I am extremely dissatisfied with this level of professionalism. From beginning to end, the entire experience was unprofessional.

Business Pet

10/10

Exceptional

11 Jan 2026

Flemming

Check in was easy

10/10

Exceptional

02 Jan 2026

Jonathan

Wonderful stay!

Business

10/10

Exceptional

23 Dec 2025

Celia

The room was very nice. The front desk staff were very nice, friendly and professional! Valentina was very helpful.

8/10

Excellent

07 Dec 2025

Vilmarys

The room was very clean . The staff was very friendly and helpful.
The only downside was there was construction going on and it was very noisy during the day . Made it hard to concentrate while trying to work. Other than that , I had a great stay and would definitely come back .

Business

8/10

Excellent

02 Dec 2025

Jeremy

Overall good but had to call a tech to get the TV working. By the time he arrived at the room we had reset the TV (in the settings) after an hour trying to connect to streaming services - Netflix, Prime etc.

Partner

10/10

Exceptional

29 Nov 2025

Raen

Everything was great! Definitely will book again. The staff was very nice

Leisure Family

8/10

Excellent

27 Nov 2025

David

Convenient to Galleria.
Renovations ongoing inside hotel 7days/week 9-5 so is noisy during the day.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Harold

The hotel had a breakfast buffet as well a menu with other options. Love the area lots of places to shop.

Partner

10/10

Exceptional

23 Nov 2025

Detra

We didn’t have breakfast . But I’m sure it was just like the rest of the facility Great

Leisure Partner

6/10

Pleasant

17 Nov 2025

Robert

Booked through hotels. The front desk said they did not see my reservation and in order to stay I had to pay AGAIN for 3 nights. I called Marriot reservations bc MARRIOT sent me a message about my upcoming stay. They saw it but said they were not authorized to inform the hotel. Took a while until they saw it, but literally wanted to take my money again.

Business

8/10

Excellent

10 Nov 2025

Blanca

Clean room. Check in easy. Wish there would have been the convenience of bottled water provided in the room so we wouldn’t have to go down to reception area to purchase. Also the ice machine had no ice on our floor.

10/10

Exceptional

10 Nov 2025

KENNETH R

Yes

Leisure

4/10

Poor

09 Nov 2025

Julianna

When I booked the room on Hotels.com, there was no mention of construction going on during my stay. We were woken up every morning by construction on the floor above our room. Also, we were charged by the hotel for a breakfast on the very first day we were there and we didn’t even arrive until the evening. We were shocked because they don’t make you sign anything at this hotel when you order anything and apply it to your room. The only thing we bought was on the last day of our stay and it was a soda in the marketplace. I won’t be staying at another Marriott again, if this is how I get treated. And the hotel blamed Hotels.com for not putting it in your site that they have construction going on. Yes they did say that they would take off the charge that was put on our bill that we didn’t charge. When we stripped the beds, to help the maids on the day of our check out, the mattress pad was stained with so much urine stains. It was ridiculous. Bad experience. Nice area of Houston but don’t pick Marriott.

Business

6/10

Pleasant

05 Nov 2025

Mario

Room a bit out dated
hot water goes cold when others are using it . Besides that friendly staff , good breakfast

Business Partner

8/10

Excellent

04 Nov 2025

Bobby

Everything was clean a little old but very clean. Breakfast was $22 and staff could use more than two people for check ins.

Leisure Family

10/10

Exceptional

26 Oct 2025

Robert

It was good

6/10

Pleasant

19 Oct 2025

Andre

Not a fan of 32 bucks a day for parking, we won’t be back

Business_and_leisure Friends

10/10

Exceptional

06 Oct 2025

Jesus

This property was awesome!! Most if the staff was very friendly and made me feel welcomed.

Business Self

10/10

Exceptional

24 Sep 2025

Shannan

Quiet n clean.

4/10

Poor

02 Sep 2025

Sherry

I did not like Marching Bands checking in, nor the 300 pizzas being delivered to the Check-in desk!

Business_and_leisure Friends

8/10

Excellent

25 Aug 2025

Aronda

Rooms were nice bed was really comfortable. Hate there was no swimming pool.

Leisure Family

10/10

Exceptional

21 Aug 2025

Latonya

Very clean and modern!!!!

Leisure Family

6/10

Pleasant

15 Aug 2025

Cartrina

Food amazing, comfortable and cozy sleeping. No pool was a turn off so I won't be booking this hotel, I enjoy relaxing poolside.

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Andrew

This is a good property and stay

Leisure Friends

6/10

Pleasant

16 Jul 2025

Charles

It was an ok hotel for one night

Leisure Family

8/10

Excellent

04 Jul 2025

Barbara

Good but could be better

We were promised a pullout in the room but there wasn’t one and there seemed to be no way to call anyone to ask. The room service food was good but the packaging was so wasteful. For $500/night, I wanted a cart with real dishes and cutlery, lol! Also, the TV clicked in at 2:47AM which woke me but then I could NOT figure how to turn it off. Finally figured it out but it was not a restful sleep. That’s all okay—Beyoncé was worth it!

Friends_and_family Family

4/10

Poor

01 Jul 2025

Verified traveler

Marriott Houston not worth stay for Price Points!

My reasoning regarding my overall stay at this location is due to the conditions of this hotel. Upon check in we were greeted, however; I believe their system during check in wasn’t working or appeared to be down. Another clerk noticed, we were still waiting to be checked in so she proceeded to complete our check in transaction. Our room was on the 7th floor, we entered our room always with expectations of cleanliness of room, bathrooms, aesthetics, etc. This Marriott is much older than what I realized. Beds and mattresses are old, mattresses are so old they sink in the middle as you enter bed to lay down or to sleep. The chair in room is so old, it looked as if this chair was donated from Goodwill or maybe it needs to be donated to Goodwill. The light fixtures in the restroom has rust specks around it. The sink in the bathroom was clogged and wouldn’t drain thoroughly as you brush your teeth. There was a stain on the curtain. Glass from outside very dirty. TV remote either needed batteries or just didn’t work at all. Honestly, booking this hotel was an oversight for me as I truly thought I was booking with J W Marriott on Westheimer not Houston Marriott West Loop S by the Galleria. I was in town for a concert. I would not recommend this hotel to anyone coming into town for business, family trip, etc. Pricey and Old! The charge for our stay was $414.00 a night. We stayed at this location for 2 nights. Price gauging for sure! Not worth it!

Friends_and_family Family

6/10

Pleasant

29 Jun 2025

Kamari

The cleaning team barely did their jobs and we were locked out of our room at one point in our stay. Despite this the staff did apologize and tried to make amends.

Leisure Family

4/10

Poor

24 Jun 2025

Chetara

The hotel rooms are very outdated. The restroom sink was very low so anyone with back issues would not tolerate it. The sink is suitable for children and not adults. The shower was unclean because there was soap residue still remaining from the previous customers. Some of the plugs did not work and the ones that did, made loud sounds from the plugged items. I did not enjoy my stay.

Leisure Family

10/10

Exceptional

23 Jun 2025

Brenda

Loved that it was close to NRG

Leisure Family

4/10

Poor

22 Jun 2025

Adrianna L

The front desk experience was definitely one of my least favorite, upon checking in there was a wait, the group of ladies being checked in with the other front desk looked upset and were waiting for awhile, once it was my turn the guy checking me in Dmario told me to hold on then disappeared for 5-10 minutes, another lady came up with the other attendant and I could overhear there was already issues that was upset from as well, once Dmario finally came back he was quiet, didn’t explain anything to me about the hotel, and this checking took anywhere between 15-25 minutes. The room was nicely updated, didn’t have a pool but could utilize hotel Chiefly about a block away which was inconvenient, bed wasn’t comfortable especially the pillows. Wouldn’t stay here again

Partner

8/10

Excellent

19 Jun 2025

Annissa

It was nice. Food was delicious. Room was a little cramped but everything was still nice.

Friends_and_family Friends

6/10

Pleasant

18 Jun 2025

Heidi

10/10

Exceptional

16 Jun 2025

ROBERT

It was a short stay, but the staff was excellent, the room, lobby, and overall the hotel was very clean. The location is very convenient for shopping and restaurants. When i am in Houston again, I will definitely stay there.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Timothy

Conveniently located with easy on/ off access

Leisure Family

6/10

Pleasant

07 Jun 2025

Gary

$25 parking fee per night...not good.
Extra $200 fee for possibly damage...not good.
Under construction so noise from 9am to 5pm..
Not good.
Room was clean and nice.

Business_and_leisure Partner

10/10

Exceptional

04 Jun 2025

Natalie

Great location near Post Oak area. Lots of shopping and restaurants. Hotel is clean and safe.

Business_and_leisure Family

10/10

Exceptional

02 Jun 2025

Vilma

Excellent

Leisure Family

10/10

Exceptional

01 Jun 2025

Rolando Manuel Figueredo

Good

10/10

Exceptional

29 May 2025

Matt

It was good

6/10

Pleasant

24 May 2025

Nachiket

Stander dmarriott. Not meant to be uncomfortable or comfortable. Overpriced.

2/10

Poor

19 May 2025

Roger

Run down and not clean. Rooms not made when we arrived after a day out.

10/10

Exceptional

11 May 2025

Amer

Polished

Leisure

4/10

Poor

04 May 2025

Perry

great pkace

Leisure

8/10

Excellent

20 Apr 2025

Traci

Nice property very accessible to a-lot of things . Complimentary shuttle.

Leisure

6/10

Pleasant

26 Mar 2025

Takita

They were in the process of updating the rooms I guess.

8/10

Excellent

23 Mar 2025

Nikiesha

Employees were awesome. Hotel is somewhat outdated, but they are eorking on upgrades. Other than that my stay was pleasant and clean

Leisure Self

4/10

Poor

22 Mar 2025

Valerie

It was disappointing as when checking in, the hotel advised there was an issue and the hotel was fully booked so i had to go to another hotel for the first night

2/10

Poor

17 Mar 2025

Bethany

Power cut off at 2am no ac for more than an hour, not hot water. I had to take a cold shower in the morning

Business_and_leisure Partner

10/10

Exceptional

17 Jan 2025

Mark

Itcit

10/10

Exceptional

11 Jan 2025

Mercy

It’s fine

Leisure Family

10/10

Exceptional

08 Dec 2024

Sedrick

Great area and great service

Business_and_leisure Self

8/10

Excellent

02 Dec 2024

Deborah

I was there for a work event nearby. It was a great location and easy.

Business Self

8/10

Excellent

21 Oct 2024

raed

Awesome

Business_and_leisure Friends

10/10

Exceptional

17 Oct 2024

Tory

The staff amazing, truly. All SO pleasant, helpful and prifessional….

Leisure Family

4/10

Poor

14 Oct 2024

DInara

The lobby and the staff are wonderful. But as soon as you step out of the elevator you get into a different quality. Rooms are old. I don’t mind it being old as long as it’s clean. The bathroom was in a horrible condition. The toilet lid had something brown wiped on it. Don’t even want to guess what it was. Ordered room service for dinner and the meal was so so. Too dry. But again the toilet and its condition was just unacceptable.

8/10

Excellent

23 Sep 2024

Trevor

Nice property. Easy self parking. Breakfast could have been a bit better.

2/10

Poor

23 Sep 2024

Verified traveler

Disappointing!

They put us on a floor that was under construction. Construction noise began at 8am in the morning. Leaving room in the morning to having construction crew stand and stare at us in the hallway in a room they were remodeling directly across from our room. Very unsettling. We complained, but the front desk did nothing.

Business

10/10

Exceptional

22 Sep 2024

Angela

Lil Family Getaway!

We had a wonderful time! Hotel was comfortable, clean and smelled amazing.

Friends_and_family Family

10/10

Exceptional

19 Sep 2024

Christa

The front desk staff was hospitable and extremely helpful. We also enjoyed the lobby bar staff, who were great hosts.

The room was spacious, clean, comfortable and well-appointed. Plenty of towels. Would absolutely stay here again and would recommend to others.

Leisure Friends

10/10

Exceptional

19 Sep 2024

Julian

This was a great stay and staff was all so friendly. Made my trip really smooth. Ty.

Leisure Partner

2/10

Poor

05 Sep 2024

Steven

All good

6/10

Pleasant

05 Sep 2024

John

AC did not work in the room, we could not control the temperature.

Partner

6/10

Pleasant

17 Aug 2024

Julius

Sometimes you don't get what you reserve.

I first issue was that I did not get the type of room I reserved. I reserved a king size bed and ended up with a twin. The staff we great! They made the trip bearable.

Business

10/10

Exceptional

02 Aug 2024

Omolade

Great service

Leisure Family_with_children

10/10

Exceptional

31 Jul 2024

Michael

Everything about the hotel was unique. The only thing i didn't like was the unavailability of a short minutes parking space for guests short time visitors.

Leisure Friends

4/10

Poor

29 Jul 2024

Tonya

The property does not have a pool even though it is listed on this site. And the room was not clean. The sink and bathroom was not clean

Leisure Family

10/10

Exceptional

19 Jul 2024

STEPHANIE

THE BED WAS VERY COMFORTABLE

Business_and_leisure Family

2/10

Poor

16 Jul 2024

Ahmet

not professional this hotel,only name is known!

we were waiting 1 hour 15 minutes
Not clean the room until 5:00pm
Next room was under the construction:(
View is not good only we can see big wall:(
I asked the manager,they told me not here:;
really too bad:(

Friends_and_family Family

10/10

Exceptional

14 Jul 2024

Nikkei

Needed a place to stay after displacement from hurricane Beryl

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Richard

A port in the storm during the power outage, rate was not outrageous and clean room as expected at a Marriott property.

Leisure Partner

2/10

Poor

14 Jul 2024

Alicia

We selected this hotel for the view (which we didn’t get) but to the pool no longer being available.
Brought my 8 yr old down for a Rangers VS Astros game and swimming in a cool pool.
We were able to rest our heads for the night but upon arrival there was an ink stain in the floor. TV didn’t work but they were able to send someone to fix that.

Still extremely disappointed about the pool. We selected this specifically choose this hotel for the pool and view from pool.

Leisure

10/10

Exceptional

07 Jul 2024

Peter

The staff was excellent from check-in to departure. Excellent location for food and dining.

Leisure Family

10/10

Exceptional

20 Jun 2024

Kamien

Everything was extremely excellent

Leisure Self

10/10

Exceptional

20 Jun 2024

Lynette Gierbolini

Leisure Family

4/10

Poor

25 May 2024

Amal

Pool is not open

Leisure Family

4/10

Poor

15 May 2024

The hotel overcharged me and I have not been able to get my money back despite 4 phone calls. On one call, I was put on hold for 38 minutes. On another call, the representative said that the manager will call me in 2 hours but I never got a call.

10/10

Exceptional

27 Apr 2024

Rachel

Friendly staff. Rooms could be updated

6/10

Pleasant

28 Feb 2024

Claudia

The property is and feels old. It’s not worth the price.
Bed was awful. It seems that they haven’t change the mattress in years.
Cleaning lady at room and in the dining area were great.

Leisure Family

2/10

Poor

28 Feb 2024

Verified traveler

Worst Marriott in America or are they all bad?

I booked Marriott without looking at reviews because I have never had to worry about a Marriott. This was absolutely the worst hotel I have stayed at in a long time. For over $200/night we should have had something a lot nicer. This hotel is straight from 1970 with tiny, outdated, dark and dingy rooms. I would have been better off staying at a la Quinta or some other 2 star hotel and saved myself $150/night. Aside from the room the food was absolutely terrible (not fresh and probably a few days old from the fridge) and I couldn’t eat it and the server didn’t care after telling him it was terrible. We paid most $80 for 2 appetizers and 1 meal that we split. There was also a ton of noise (kids playing at the indoor pool in the 2nd floor which is right above the restaurant and bar area and it echos down. It was loud and distracting. After talking to the management about our stay they said “sorry not sorry, we are going to remodel soon”. Didn’t even offer us discount, points, or refund. Stay away from this place and be sure to read reviews on any Marriott before you book it. Marriott has gone down hill.

Business

2/10

Poor

27 Jan 2024

Maria

Cancelled on us at last min had to find other accommodations

4/10

Poor

13 Jan 2024

Craig

Our room was way outdated and smelled. Don't let the modern lobby fool you, the rooms are gross. I will not stay here again. For $250, you can get a much nicer room elsewhere.

Leisure

8/10

Excellent

09 Jan 2024

David

Had one reservation on Expedia and the following night booked through Marriott. I was told different things each time I contacted Marriott. “Will not have to check out, or will have to check out” without any same messaging for days. Ridiculous lack of consistent messaging. I spoke to someone in remote Marriott reservations 2 days before check in who seemed very capable and said we would not have any issues. Each time I went to the front desk it was different.

Leisure Friends

10/10

Exceptional

27 Dec 2023

Verified traveler

The beds sank in the middle. It really hurt our backs. The pool area was so cold and dark.

Friends_and_family Family

8/10

Excellent

03 Dec 2023

David

Really was not there long enough to check things out. But what we saw was nice

4/10

Poor

02 Dec 2023

Verified traveler

Disappointed

Very dated rooms & overpriced. Friendly staff but multiple mistakes that required trips or calls to the front desk. Service & quality is not up to Marriott standards.

Business Self

6/10

Pleasant

30 Nov 2023

Verified traveler

Somewhat dated property. Overpriced & not up to the standard of the Marriott brand. Courteous staff & great location.

Business Self

8/10

Excellent

09 Nov 2023

Joshua

It was convenient for my conference.