Name: Comfort Inn Southwest Fwy At Westpark
Address: 6687 Southwest Freeway, Houston, 77074, US

6/10

Pleasant

22 Jul 2026

Tien

The old carpets and furnishings were decent, and the cleaning staff and receptionists were kind and lovely.

4/10

Poor

18 Jul 2026

Thien

Breakfast is ok with few common type as cheerios, fruits and pancake. However, non-smoking room is filled with smoked plus noisy flush toilet and carpet seemed not cleaned in years. Elevator sometimes had Marijuana smell. Provide limited towels.

Friends

10/10

Exceptional

15 Jul 2026

Davetta

The room was clean. The property was clean. The staff was nice and the breakfast was delicious. However, only one elevator worked and the pool needed to be cleaned. Other than that, it was a good stay.

Partner

10/10

Exceptional

14 Jul 2026

kevin

i paid 67 dollars on a tuesday for this comfort inn and had a great experience. everything worked well and the property is great...5 out of 5 stars all the way...

Family

4/10

Poor

13 Jul 2026

Charleston

Smoke alarm constantly going off throughout the day, robo calls to the room all time of day waking you up and my cousin checked into his room and had a cockroach running across his bed

Friends

2/10

Poor

06 Jul 2026

Douglas

THE TV WAS NOT WORKING. WILL NOT BE GOING BACK

Self

10/10

Exceptional

29 Jun 2026

Ethan

The room was clean and the check-in process was smooth. The location of the hotel was perfect for attending the World Cup FIFA match at Reliant Stadium.

Self

10/10

Exceptional

27 Jun 2026

Hogeon

Need to Elevator repair

Family

6/10

Pleasant

19 Jun 2026

Shana

Stay at comfort was definitely not the worst. Front desk was very helpful. We got to the room and the tv wasn’t working they were quick to change our room. One elevator was only working but we took stairs most of the time. Our phone was ringing every twenty minutes all night long but that was not the hotels fault. Breakfast was good and Staff was so sweet!!!

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Randall

The staff was amazing but the hotel is much older than the pictures.

Family

10/10

Exceptional

07 Jun 2026

Mohammad Tariq

Very good

10/10

Exceptional

07 Jun 2026

Latonia

I really enjoyed my stay the workers were very nice helpful

Self

4/10

Poor

06 Jun 2026

Rodolfo

Breakfast was really bad and guests were questionable,,half dressed women in halls,,,women showing her butt cheeks and others dressed for night work ,do not know who was next to our room but we asked for non smoke,,,someone was smoking weed till 1 am,very uncomfortable and scary ,I do not remember it being like this last time,,,sorry for this review but it was disappointing

Partner

6/10

Pleasant

06 Jun 2026

Ketan

Everything was OK to the price in budget range, all were okay but only thing was in the property, everywhere from the lobby to the left, passage and in the room, the “ smell “ was very bad and all the areas were “ stinking “ very badly,
Only they have to work on “ Smell sticking “

Self

10/10

Exceptional

31 May 2026

Jessica

Great

Family_with_children

10/10

Exceptional

30 May 2026

Francis

Elvira at the Front Desk provided us with Excellent Customer Service!! Hot Breakfast is served!!

Partner

4/10

Poor

26 May 2026

LILLIAN

The property is dirty, poorly maintained. Smells of smoke and has cracks. The front desk lady had an attitude at check in n the elevators are broken

Family_with_children

10/10

Exceptional

21 May 2026

Laura

All staff was helpful and very professional handling my needs and special request for water while I was out of coins for the vending machine

4/10

Poor

21 May 2026

Ingrid

The breakfast was excellent, and the staff were consistently kind, welcoming, and professional. Their attitude truly made a difference during my stay, and I want to acknowledge how hard they were working.That said, the hotel itself would benefit from significant maintenance and updates. I needed to change my first room, and although the second room was an improvement, it still had several issues. At one point, the water stopped working for a few hours. The front desk team handled the situation with patience and grace, and I could see they were doing everything within their power. These challenges are clearly beyond the staff’s control and point to larger maintenance needs.
Basic comforts such as reliable water, functioning AC, and proper ventilation are essential. My room was extremely humid, to the point where my clothes and even the sheets felt damp. This made the stay more difficult than expected.If not for the wonderful breakfast and the exceptional staff, my rating would have been much lower. I truly hope management invests in improving the building, because the team working here is outstanding and deserves a facility that matches their level of service.

Self

10/10

Exceptional

17 May 2026

Ahmad

Everything was perfect

10/10

Exceptional

15 May 2026

Mario

Great stay, good breakfast.

Partner

8/10

Excellent

12 May 2026

Margarita

Property was good considering price. Comfortable beds too. Good location.

Family

8/10

Excellent

08 May 2026

Jamesfloyd

Everything was nice.

Partner

8/10

Excellent

06 May 2026

Sylvia

The breakfast was great 👍 and the parking was safe.

Friends_and_family Family

2/10

Poor

04 May 2026

Amanda

Area is a little sketchy. Sign on the door states front door is locked by 10 due to safety concerns. The elevator and halls reeke of Marijuana smell and didnt look very well maintained. The room had a musty odor and the carpet near the Ac unit was wet. The room phone rang randomly on the middle of the night. It felt more of a room you rent 'by the hour'. Surprised that it is apart of the Comfort Inn chain.

Friends_and_family Family

2/10

Poor

04 Apr 2026

CHINTAN

Entire facility was smelling smoke even though the facility is designated non-smoking.
Breakfast didn't have the basic options, room was really smelling bad as well as the entire floor.
Property needs a good renovation. I wouldn't suggest this to family with kids.

Family_with_children

6/10

Pleasant

01 Apr 2026

SSadia

Two key points while my stay.
1. Room was smelling due to carpet i guess. Bryan was nice to change the room. But still carpet need to be replaced. Its too dirty.

2. We stayed two nights ( wed and thurss) and buffet breakfast was same . Both days scrambled eggs, meat was changed.

3. Staff us professional

4. At around 3:30am both days room service phone was ringing. Wiered.

Family_with_children

2/10

Poor

29 Mar 2026

rebecca

Roaches. I get it’s Texas but I’ve stayed at other comfort inns in Texas and no roach issues. Bed was sinking in, no hot water second day but they did get it repaired later on. Hallways smelled liked weed .

Family

6/10

Pleasant

28 Mar 2026

Kirk

Good location, kinda noisy, amenities included a small bar of soap and some towels. I will say the bed was comfortable.
Parking was very well lit, I think to ward off possible theft or vandalism.

Self

6/10

Pleasant

25 Mar 2026

Sherida

Good for short visits. Don't leave any food out overnight.

Partner

8/10

Excellent

23 Mar 2026

Megan

All great

Partner

2/10

Poor

19 Mar 2026

David

Elevator was down, carpet poor condition

2/10

Poor

18 Mar 2026

Crystal

Not what I expected

Family

4/10

Poor

13 Mar 2026

Jeasung

When I first arrived, one of the two elevators was out of order. Upon entering the room, I found a small cockroach in the bathroom, and the curtains were quite dirty. On the bright side, the staff were friendly and the free breakfast wasn't bad. However, unless the issues I mentioned are fixed, I wouldn't want to stay here again.

Self

8/10

Excellent

13 Mar 2026

David

One of the elevators was broken. The night staff not so great

Self

8/10

Excellent

11 Mar 2026

MARCIA

The place is clean and tidy.
A bit dated , but they were making repairs and revamping the place when I was leaving .
Overall great place to stay.
If you have rent a car or have a car is best option as the shops are a bit far away from the property.
Staff team amazing !

Business Family

2/10

Poor

10 Mar 2026

Trung

Really bad smell

Friends

10/10

Exceptional

09 Mar 2026

Christopher

Yes

6/10

Pleasant

03 Mar 2026

Serena

Well let’s start with the pictures are not this hotel. There is no green Fruniture down stairs. Definitely a older hotel.. Elevator is suspicious. Room didn’t look like the pics either and had a carpet clean smell but didn’t exactly look clean. But the bed was comfortable no lie. Also something is going on with the phones. My phone rang all night and no one was ever on the other line when I grabbed it. I ended up disconnecting the phone for the duration of our stay. I noticed a man tell the front desk the Sam thing.

The people who worked there were friendly and helpful, breakfast was free I really jus go for the waffles which never disappoint.

Family_with_children

2/10

Poor

02 Mar 2026

Tyesha

Terrible

6/10

Pleasant

16 Feb 2026

James

Room needed maintenance shower heater microwave didn’t work

Partner

8/10

Excellent

14 Feb 2026

Robert

Rooms were clean and staff was courteous. But I've stayed there for about 2 weeks and the entire time. The washing machine was broken and the hallways reeked of marijuana. The street people who live under the freeway would come in in the morning and eat breakfast. While I watched the attendant telling residents of the hotel. No,no,no not to much.

6/10

Pleasant

10 Feb 2026

Christopher

The staff was good, the room was good I love the bed but there are some things to get better, there is no one courtesy bottle of water in the room, outside the hotel they are a lots of homeless and sometimes they get in the hotel and they stick to homeless

The elevator smells to weed

Business Self

10/10

Exceptional

04 Feb 2026

Johan

staff and the hall thing was excellent.

Friends_and_family Family

2/10

Poor

20 Jan 2026

Yasmin

The lobby and throughout the hotel on my way to my room smelled like marijuana. In our room there was tiny roaches in the bathroom and on the nightstand. The sheets and entire room smelled like body odor. On the date of departure, there was liquor bottles throughout the parking lot. Did not feel safe.

Family

2/10

Poor

31 Dec 2025

Syed

Room was smelling bad. Front-desk staff were unhelpful and disrespectful. In particular staff on night shift. Requested for room clean up next day. The front desk staff told it will be done but was never done.

Business_and_leisure Family

10/10

Exceptional

29 Dec 2025

Oscar Armando

Yes everything was great 👍

Self

2/10

Poor

22 Dec 2025

Melvin

Rooms

2/10

Poor

19 Dec 2025

Tylan

Too many roaches, n air barely works

Business_and_leisure Partner

10/10

Exceptional

09 Dec 2025

Ashley

Clean room good price

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

kenia Alejandra

Nice

2/10

Poor

01 Dec 2025

desiree

gross. if you like roaches, you’ll love it here.

Leisure Self

8/10

Excellent

27 Nov 2025

Ricardo

Even had all service fridge microw its kidda small

Leisure

8/10

Excellent

23 Nov 2025

Dalton

Yes

Friends_and_family Family

4/10

Poor

21 Nov 2025

Maria Anna

Room was ok shower rod was dangling and wouldn’t keep shower curtain on right and I had a roach in my bathroom sink that is nasty

Business

2/10

Poor

21 Nov 2025

Paula

My vehicle and two other vehicles got broken into 15 minutes after checking in. This area is not a good area to book a stay. Police was called and they never responded. I had to drive with a broken window to the police station to make a report. It's been 2 days since the incident and the hotel still hasn't issued a refund.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Lyndon

Staff is great

10/10

Exceptional

10 Nov 2025

GERMAN

Good Stay, Good Location.Great Customer Service. Awesome Breakfast by Monica
Excellent Management by Nicole.

A++

Business

2/10

Poor

08 Nov 2025

Nadeem

Weed smell around the building

Business Family

10/10

Exceptional

08 Nov 2025

Lyndon

Good stay

8/10

Excellent

01 Nov 2025

Ray

Fitst room smelled like water leak or mold. They changed to another room and it was good.

8/10

Excellent

24 Oct 2025

John G

Breakfast was good, they're in the midst of doing a remodel so that's always an issue, I wasn't aware of

Friends_and_family Family

4/10

Poor

16 Oct 2025

Abhishek

One of the pillow was dirty and toilet seat was broken

Business_and_leisure Family

6/10

Pleasant

15 Oct 2025

Kunling

For its price, hotel is good. Would probably upgade to cleaner place, the smoke in the corridor is very obvious. Some odor for retired equipment, slow elevator need improvement or replaced.

Leisure Family

4/10

Poor

15 Oct 2025

Renee

The employee at the front desk was nice. However, the elevator reeked of weed, the hallways were hot and stinky, my room was full of roaches (not the kind you smoke). It was late when I arrived so I just stuck it out and slept with the lights on. I am definitely marking this location off the list of \"places to stay\" and would not recommend to anyone!

Business Self

10/10

Exceptional

14 Oct 2025

Marcia

The hotel was nice and clean but the staff from the front desk Greeni, Elvira, and Nicole, to the breakfast and Melody taking care of the food, it was a pleasure.

Business Family

6/10

Pleasant

11 Oct 2025

Joseph

Stay here often because very convenient but the hot 🔥 water is often an issue.

10/10

Exceptional

02 Oct 2025

Darien

Awesome stay

2/10

Poor

30 Sep 2025

Jarred

Double charge me

Business_and_leisure Self

2/10

Poor

28 Sep 2025

Maria

I was aff

10/10

Exceptional

27 Sep 2025

Innocent

Great Customer Service. Flexible and will to help you whenever you have a questions.

Business_and_leisure Partner

2/10

Poor

23 Sep 2025

Emil

I stayed for about two weeks.

The first week was overwhelming because of the condition of the room. On the second floor, facing the main gates, I discovered there were general humidity issues. The air circulation was poor, the room had a moldy smell, the floor felt damp, and even my belongings placed on the floor became humid. To make matters worse, there was a frequent marijuana smell in the corridor. I felt weak and unwell until my husband requested a room change.

We were moved to the third floor, which at first seemed like an improvement. The air circulation was better, and the AC worked fine. However, the room had roaches—and I nearly passed out twice in the same day because of it.

On a positive note, the service was fine, the breakfast was okay, and the dining area was clean and pleasant. But the combination of humidity, corridor odor, and roaches completely ruined what could have been a comfortable stay.

Business Family

2/10

Poor

22 Sep 2025

Deisy

Property needs major upgrades. Had plumbing issues and had to request a new room. Saw a cockroach in our room. Disgusting….only AC are in the rooms in room.

6/10

Pleasant

17 Sep 2025

OLGAY

The room's floor carpets are very dirty and need to be replaced.

Business Self

10/10

Exceptional

16 Sep 2025

Albert

Great staff

Leisure Family

8/10

Excellent

09 Sep 2025

Ronda

Good visit

The ice machine was broke on my floor so I had to go to the 4th floor and that one was out. They could have purchased some.

Friends_and_family Family

6/10

Pleasant

02 Sep 2025

Aligeti

Property not clean and also rooms. Not worth for charge

More homeless movement around the property

Partner

10/10

Exceptional

29 Aug 2025

Ronald

Great service

6/10

Pleasant

23 Aug 2025

Bernetta

Average, could be much better

The hotel was just ok. Average, cleaning was very good, looked half clean. Kinda dusty. Sheets had cigarette stains.

Friends_and_family Friends

10/10

Exceptional

19 Aug 2025

Anthony

Good ethic

10/10

Exceptional

16 Aug 2025

David

Nice easy place to stay

Leisure Partner

10/10

Exceptional

08 Aug 2025

German

Stay Comfort @ Comfort INn

Good Breakfast, Friendly Front desk Agent, Close to Mall, Bus Station, Restaurant HIGHLY Recommend. A++

Business

2/10

Poor

08 Aug 2025

Norma

The bed was comfortable but the closet was full of bags of clothing from previous guests
there was ice available in the entire hotel

Business

2/10

Poor

29 Jul 2025

shawnn

Breakfast was ok. Bed was ok. No to the ham lunch meat for breakfast.

Business Family

2/10

Poor

22 Jul 2025

Brittany

Roach Infestation

Room 210..The hotel had roaches. I didn’t notice until I opened the refrigerator and thought I saw something until I got to the front door and a roach was crawling on the door.. another was on my bag when I picked it up off of the floor. I don’t recommend this hotel if you would want to sleep comfortably.

Partner

2/10

Poor

21 Jul 2025

Jessica

The ac didn’t work

Business

2/10

Poor

19 Jul 2025

OLIZER

Staff was nice, but as soon as we walk in the room we spotted a few roaches, and moldy curtains, asked for a different room, and it was the same thing, just bigger roaches

2/10

Poor

17 Jul 2025

syed

Disgusting room. I found 5 cockroaches all night.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Laura

The staff is very friendly

10/10

Exceptional

12 Jul 2025

Antionette

It’s the nice staff for me

Hotel rooms are not luxurious but they are comfortable and the staff, Elvira is so nice. I enjoyed my stay.

Friends_and_family Family

2/10

Poor

07 Jul 2025

Ali

day some rich some fly buck insect bite the hotel very dary. I don't come back next time

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Todd

Breakfast was excellent

2/10

Poor

02 Jul 2025

Mark

Rooms were old amd

2/10

Poor

01 Jul 2025

Murilo

This is not s hotel. This is a badly run and badly maintained motel and should be charging accordingly. I expected s lot more, specially from the customer service. Avoid if you can.

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Nora

We enjoyed our stay at Comfort Inn. The room was nice and the breakfast was EXCELLENT!

Leisure

2/10

Poor

28 Jun 2025

Lluvia

This place was horrible. Every SINGLE room smelled like cigarettes. They did not have a clean pool at all, and not even a first aid kit at all. Do not recommend. Only the employees there are super nice, but other than that 0/10.

Business_and_leisure Friends

2/10

Poor

28 Jun 2025

Keishaundra

The air conditioner was not working properly.

10/10

Exceptional

28 Jun 2025

Laura

Very convenient

Business_and_leisure

8/10

Excellent

24 Jun 2025

Laura

It's close to my job

Business_and_leisure Family

2/10

Poor

23 Jun 2025

Sabrina k

Roach Hotel

This hotel was absolutely DISGUSTING!!!! There were roaches everywhere. The curtains had mold on them. The beds were not clean. Would NEVER recommend this to anyone! We had a 2 night stay and i'm lucky I lasted 1 night! We checked out early! I would rather sleep in my car!

Friends_and_family Family