Name: Woodspring Suites Houston Westchase
Address: 5959 W Sam Houston S Pkwy, Houston, 77072, US

2/10

Poor

03 Jul 2026

Thomasray

This place needs to be shut down I woke up with red spots down my leg and the hallways smelled like raw sewage

4/10

Poor

21 Jun 2026

Yang

The hotel is in remodeling state. Most of floor and wall are covered. It has strong smells of model and weed in the elevator. Don’t feel so sfae.

Family_with_children

2/10

Poor

16 Jun 2026

Abdulla

Bad service and terrible employee and cleanliness property

6/10

Pleasant

06 Jun 2026

Eloina

The receptionists were very helpful and friendly. Some areas under construction but we didn't hear any noise. Basic rooms.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Maria Elisa

The place is going through a remodeling phase but unfortunately it looked like a shelter place.

Self

8/10

Excellent

10 May 2026

Maria Elisa

The hotel is going through remodeling and the staff never came to clean my room.

2/10

Poor

06 May 2026

Gustavo

A la llegada todo bien, pero cuando entramos a la habitación, un cucaracho; ok, pasa, pero antes de ir a la cama al destenderla SORPRESA, muchos cucarachos entre las almohadas y las sábanas, en el baño, en el fregadero que había en la habitación y en las paredes, etc.
Reportamos esto al personal del hotel y nos dijeron esto: ¡¡¡¡ES LA MEJOR HABITACIÓN QUE TENEMOS!!!!, si esto es así, ¿cómo están las otras habitaciones?????

¡¡¡¡¡EN POCAS PALABRAS, NO RECOMIENDO EL HOSPEDAJE EN ESTE HOTEL, ¡¡¡¡¡PARA NADA!!!!!

QUALITY INN&SUITES BY CHOICE HOTELS; EN SAM HOUSTON ZONA DE WEST CHASE

ES PESIMA LA HIGIENE Y EL MANTENIMIENTO DE LAS HABITACIONES, Y APARTE AL PARECER SE MOLESTARON LOS DE ADMINISTRACION, PORQUE LES RECALMÉ.

GUSTAVO
8186929124

Friends_and_family Family

8/10

Excellent

26 Apr 2026

EUGENE

My room smelled like smoke. Had hallway under construction but that's expected with change . But my stay was good and I will stay again.

2/10

Poor

01 Feb 2026

Nicolas

DO NOT STAY HERE, they wouldn’t let us check in

4/10

Poor

28 Dec 2025

Benjamin

A lot of negativity around

10/10

Exceptional

01 Dec 2025

James

People are very friendly

Business_and_leisure Self

10/10

Exceptional

29 Nov 2025

James

The staff is beautiful and friendly 😍

2/10

Poor

22 Nov 2025

Michael

1) located right in front of a distribution center. Very very noisy in the early morning from 2 am to 5 am because of truck roaring.
2) very very unpleasant odor. Smoking people everywhere, inside and outside. Smelly inside the room too. The clothes become smelly only after they were left in the room for a few days.
3) Live cockroach seen twice in the room

Business Self

6/10

Pleasant

19 Nov 2025

Tykesha

Room was ok but the sink was clogged with water soon as we got in people above me was running from 3pm until 4am its just a hotel thats hood

6/10

Pleasant

31 Oct 2025

Dajshia

The room condition was alright for the price there was some slight damage like the blinds missing pieces, burn holes on the toilet as such. I didn’t like that everywhere smelled like a thick curtain of smoke the elevators were dirty and old. Also didn’t like the blankets provided were just literal thin sheets but all to be expected as it is an extended stay definitely could’ve been cleaner though. The staff was very nice as well as the other guests pretty quiet and secure.

Friends_and_family Friends

2/10

Poor

30 Oct 2025

Paula

The establishment will not and does not accept/check-in guests after 10pm. There should be a message via Expedia and hotel before proceeding to payment. For my case, I booked the hotel at 10p that night.

2/10

Poor

21 Oct 2025

Sidra

They take money booed it and when we arrived they said no room… no one in the lobby they don’t have any lobby at all no contact just a phone call so bad.

Partner

2/10

Poor

20 Oct 2025

Hector

Horrible

2/10

Poor

14 Sep 2025

Uyen

Not a place to stay for anybody period. Do not come here bugs run free everywhere, refrigerator is rusty. We checked out right away even we booked 2 none refundable room.

Family

2/10

Poor

31 Aug 2025

Mariah

It had roaches in the room

Leisure Family

2/10

Poor

02 Aug 2025

Sean

terrible

Business Partner

2/10

Poor

13 Jul 2025

Leo

The promotion to this location didn't promote the fact that you'll be living next to the dregs of society or the fact that residents would have guns there'd be hookers and crackheads the man's at desk was nice this whole trip was ruined so to the hotel

Business_and_leisure Friends

2/10

Poor

15 Jun 2025

Amber

I never been to this property nor will I ever again I booked for a family emergency and next time I would rather sleep in my car. I arrived and the entire place smelled like smoke even the NON Smoking rooms I booked. I then was told the counter person that for my two pets I would need to pay $110 cash only deposit which I thought was insane seeing how in their website it’s $50 PER STAY $5 per pet which would have been $60 not $110 and not cash only I had to sit on the phone with customer service which delayed my check in time by two hours to get it straightened out the rooms were filthy and made all my clothes and items smell like smoke I got no sleep from the people banging on the outside doors to be let in all night and not wanting to lay in that bed I woke up with a severe rash on my neck from the two hours of sleep I had to force myself to get to drive back home the next day don’t stay here ever!!

Leisure Pet

2/10

Poor

25 May 2025

jimmy

Do not booked this hotel because very poor service , they didn’t do any thing for housing keeping also too many roaches in the room , it’s display every where even on your body as time to sleep , horrible this hotel

Business

2/10

Poor

18 May 2025

LaTonya

This location was in what I use to call a good area of town but now it has become one of the roughest. People hanging out is not a good look for Business

Business_and_leisure Family

4/10

Poor

05 Mar 2025

Rocio

Worst customer service ever!!!!

I had an issue and was forced to live in this hotel for the month of February.
The hotel is dirty and unkempt as you can see in my pictures, the hallways always smell like cigarettes and other substances. The rooms are not bad but the appliances are old and rusty.
However, the WORST thing about this place is its the CUSTUMER SERVICE.
After the second week I had an extreme noise problem that occurred after midnight in the adjacent room.
I reported it and after a week the employees at the reception offered me to room to switch.
After asking for permission at my work and having packed everything, in a rude and contemptuous manner
they told me that I could not move, that the only option I had was to make the report at the time of the disturbance, and when any member of the staff go and VERIFIED that there was noisy, they would let me know if I was authorized the change or not.
I informed them that there was no telephone in my room and they told me that there was one phone at the entrance to the hotel, so I can go out of my room when the noise initiated and dial 500 from there, in that way any of the staff members can go and verify it.
Please don't go there, don't waste your money and time.
The worse service I ever had.

Self

2/10

Poor

16 Feb 2025

Ye Yint

Staff are relly dont care about customers and the environment is so unsafe

4/10

Poor

30 Jan 2025

Karyn

Very lean ghetto environment

Business

2/10

Poor

23 Jan 2025

Fnu

My room have a very strong smell of smoke .. u also can hear a loud sound from the room near u .. after one hour i couldn't stay there any longer so i asked the staff for a different room .. they say there is no more room .. so i ask for refund they also say no .. so i just have to waste my $83 for this .. !!!!
And their Elevator is REALLY REALLY REALLY dirty and Smell like PEE .. !!!!
When i use the restrooms there is no toilet paper i need goin down to the receptionist asking for it .. A VERY BAD EXPERIENCE.. !!!!!!

Leisure

6/10

Pleasant

19 Jan 2025

Verified traveler

Hotel need Improvement and better Management!

I was given a tour by Front desk and notice all floors had a strong pungent odor..The only okay floor was on the 4th floor. I reserved a room for the weekend for 166.00 and pd cash 260 they don't give change so added another day an given a receipt.I was bringing my luggage in and reservation was change by a Gentlemen stating price was increase and showed me a deceptive paperwork with Choice Hotel...My first time staying here was so diappoimted..The gentleman was so rude and disgusting and telling his own staff to be quiet when she tried to explained the reservation. The front entry door is broken, the elevators flooring dirty. I can smell cigarettes smoking when Touring.This place is full to capacity and the owners can't even Shampoo carpet or hire housekeeping to keep the place clean..The fourth floor has barking dogs .The extended stay looks okay on the outside but need improvements on the flooring and pungent odor buy a bottle of air freshner for 1.00..My room was okay becsuse quote management rm..but shower curtains moldy and sink draining slowly..

Self

10/10

Exceptional

15 Dec 2024

LINFANG

Very close to the airport and free shuttle to the airport ，delicious food in restaurant of the hotel

10/10

Exceptional

30 Apr 2024

Veronica

Good place

Leisure

2/10

Poor

28 Apr 2024

Shardae

The room was roach infested and it smelled very bad. The carpets need cleaning, and need steadier beds. We got ready to leave and roaches were crawling up the wall, across the countertop, and in the cabinets.

Business_and_leisure Family

2/10

Poor

28 Jan 2024

Souksady

Worst experience ever

It was awful I asked for non smoking room but I ended up had a room that smelled nothing but Smoke the pillow is nasty not clean blankets dirty the whole hotel smell like cigarettes and weed. Bathroom dirty

Friends_and_family Family

2/10

Poor

09 Jan 2024

Tin

We were arriving after hour and there was no one answer for us to check in. We were waiting at front desk and try to call them for like 30 minutes. It was 1am and we so tired from driving for hours.

10/10

Exceptional

02 Jan 2024

Barbara

Manager on duty 1/12/23 was a great help!!

Business Family

4/10

Poor

14 Dec 2023

van

very smoky in NONSMOKING rooms, hallways, ALL OVER the hotel

Leisure Family

6/10

Pleasant

07 Nov 2023

Verified traveler

Ok for the price.

The front desk was really good. They were dealing with a lot but were always warm and engaging. Though this was a non smoking place there was a strong smell of smoke and weed in the hallway through my stay. Often it would even come into our room. The room was dirty, one pillow with no pillowcase, the microwave had a hole burned into the case. The remote to the tv did not work. The screen was busted on the window. The bedside table had no drawer. Unfortunately the elevator broke and we were on the top floor. Seemed to be lots of drama with tenets.

Business

2/10

Poor

06 Nov 2023

Tai

Did book a room from Expedia
When came to check out
The staff said it is fully booked
No room for me
Too weird
Be scammed

2/10

Poor

30 Oct 2023

Melinda

Bad service..no front desk server..

Leisure Family

8/10

Excellent

21 Oct 2023

Domonic

I booked the room online it as $360 for a week but got there they charge me $420 for a week I thought I had it till Saturday morning but one of the employees looked at my receipt. I did online and gave me a credit for Friday night or leave.

Friends_and_family Family

8/10

Excellent

12 Oct 2023

Carl

Staff excellent property as well

Business_and_leisure

10/10

Exceptional

08 Oct 2023

dcarl

Great customer service friendly environment

Business_and_leisure Family

2/10

Poor

04 Oct 2023

kim fung

Never go back again.

Business

2/10

Poor

01 Oct 2023

Evan

They denied by reservation. Place looked run down. Glad to go elsewhere.

Business Self

2/10

Poor

20 Sep 2023

Monica

The manager at this place no sense of costumer service. The personal at check in no idea what they are doing.

Business_and_leisure Partner

2/10

Poor

05 Sep 2023

Johnathan

YIKES…. Please update your pictures so people know what they are getting into….

Business Self

2/10

Poor

06 Sep 2022

Katelyn

It was gross and the pictures on the website were nothing like the actuality.

Leisure Partner

6/10

Pleasant

19 Aug 2022

Tamer

Rooms and Hallways stink. It is understandable that people can cook in rooms but they need better air cleaning system to prevent food smell all over the hotel.

Friends_and_family Friends

6/10

Pleasant

08 Aug 2022

Claveton

Bad management JAY

Business

8/10

Excellent

08 Aug 2022

Claveton

Manager jay is very disrespectful

It cool but the manager JAY IS VERY UNPROFESSIONAL he don’t have any ppl skills he is very bad towards his customers he doesn’t have the manager sense to over see no business

Self

10/10

Exceptional

18 Jul 2022

Magaly

Clean

8/10

Excellent

02 Jul 2022

Marlon

Great location nice stores restaurants within the vicinity family fun and friendly thank you

Business_and_leisure

6/10

Pleasant

11 Jun 2022

Arturo

The only negative in the building is that we didn’t have water the second night and morning. We didn’t have a problem but I will not stay again at that place

Leisure Family

2/10

Poor

27 May 2022

mike

bad bed, only 2 pillows for 2 people.

Business Family

6/10

Pleasant

24 May 2022

Davonna

Bad treatment

Check in was like aweful.. Being read rules
… telling my BF his paper ID wasn’t accepted (he had to surrender his ID when getting his license !!) I like to check into a place get my key and move on .. this was not the case

Partner

6/10

Pleasant

15 May 2022

Verified traveler

I stayed on 1st floor and it was nice and smelled good, second night I stayed on 3rd floor room 325 and room ass permanent stink smell to it, I wanted to change it but thought maybe it’ll b to late.

Business

8/10

Excellent

30 Apr 2022

Jamaica

great hotel

8/10

Excellent

27 Apr 2022

Jamaica

Easy check in

Leisure Family

2/10

Poor

11 Mar 2022

Jesse A.

It's close to the grocery stores and shopping centers I don't like the rooms didn't have a lot of storage space for the clothes and lockers lacking closet as well

Leisure Self

2/10

Poor

01 Mar 2022

TRA

I arrvied 25' earlier and asked whether I can use the restroom. The front staff just said no and don't even care. I left the place right away and find a better place for our trip

Leisure Family

2/10

Poor

28 Nov 2021

Sherica

Property is dirty and lots of strange people around.

Leisure Family_with_children

6/10

Pleasant

20 Nov 2021

Wendy

It wasn’t that bad, but it could be better they only have house keeping after you leave, you have to take out the trash

Leisure Self

2/10

Poor

09 Nov 2021

Ken

I can't believe this place has 3 stars.
I went to Houston for business trip for 3 days and it was the worst stay.
When I first checked in, first thing they asked me was not to stay in my room next day from 10am~5pm so they can spray the pesticide... The hall way smells like foods and noisy from dogs barking. (I smelt ppl cooking, and incenses out on the hall way) It seems like there are many ppl staying at this location for a long term, 2weeks~ a month.
The first room they took me, smelt like cigarettes'.
I switch to the different room and as soon as I opened bathroom, I met a little cacarouch friend on top of the toilet... And I was surprised they dont even provide shampoos or conditioner... only a small hand soap was provided. If you are ever going to Houston, pass on this stay.

Business Self

4/10

Poor

04 Nov 2021

Aly

Location

Business Self

2/10

Poor

29 Oct 2021

Sher

it was a bad experience

Business

8/10

Excellent

22 Sep 2021

Jaylin

Staff was nice but one of the nights there were not water

Business Partner

2/10

Poor

01 Sep 2021

Verified traveler

Idk why this property is still open!

This hotel is absolutely the WORST I've ever been to. It smelled funky, it was very very dirty! There were roaches and dirt everywhere in my room. The carpets were stained badly. The beds were small and squeaky. Fridge had rust stains all over. The entire place creeped me out. I tried to get a refund for my one night stay but they wouldn't refund me.

Friends_and_family Family

4/10

Poor

22 Aug 2021

Danh

We didnt stay over because they dont have 2 rooms for us.

Friends_and_family Friends

2/10

Poor

25 Jun 2021

Verified traveler

The recipient was very rude they would tell you ome then another not good with ther word

Friends_and_family Family

10/10

Exceptional

19 Jun 2021

david

Clean room

it was a good 1 night stay. Good wifi. Comfortable. Furnished with all i could ask for. Of course there were no dishes, silverware or pots and pans,, but 1 should not expect those things. Get microwavable food or get pots and pans. Refrigerator practically froze some liquid items, so I would just turn it down. No real problems at this location. I will be going back there.

Self

2/10

Poor

06 Jun 2021

Verified traveler

The staff was excellent nice and professional but the property listing is misleading. This is a residential hotel not a hotel and there in lies a major problem for out of town visitors. People live here continuously which changes the dynamics and makes it not acceptable for visitors. This is an apartment building not a hotel and it has all of the problems of an apartment building. People hanging out outside smoking marijuana dirty hallways and elevator. stained sheets and a kitchenette with absolutely no utensils pots pans glasses nothing. You must purchase these items and that’s the only way you can have them but for people on vacation it makes no sense. this is a bait and switch long story short it needs to be taken off of Expedia. Don’t be fooled by the beautiful photos this is a dump inside a literal trap house

2/10

Poor

31 May 2021

Verified traveler

The hotel is dirty, but what the money

Business Friends

10/10

Exceptional

31 May 2021

Kevin

Relaxing time

Partner

2/10

Poor

07 May 2021

Verified traveler

Really dirty hotel many roaches bad service worst hotel in america

2/10

Poor

03 May 2021

Marjonia

It has been a nightmare. There are weird people here. It has a bad odor. There was a fire the broke out due to electrical problems. We had no water for 2 days. It’s not a clean environment.

Friends_and_family Family

2/10

Poor

27 Apr 2021

Verified traveler

Everything is bad, no house keeping, no clean towels, I have to pay extra for clean towels and sheets and no body clean the room for 8 days

Business Partner

2/10

Poor

26 Apr 2021

Verified traveler

I was so disappointed upon arrival , I booked a double bed with Expedia once I got there they informed me previous staff over booked , I spoke with the assistant manager who checked me in and had a rude attitude ,asking if they didn’t notify customers or the update since me and my family friends came down from Louisiana for a party so it was 5 of us now way we could sleep in that one bed , the excuse was people extended stays ok that’s fine so reservations mean nothing cause they privately owned . . Trash will NEVER RECOMMEND!

Business_and_leisure Family_with_children

2/10

Poor

10 Apr 2021

Verified traveler

This is the worst place I've ever got. The room stinks 😕, i had to leave and go get another hotel for the night.

Leisure Partner

2/10

Poor

05 Apr 2021

Verified traveler

Horrible

4/10

Poor

25 Mar 2021

Verified traveler

The wifi is limited. If you want clean towels, there's a charge for that. They issue out 1 roll of toilet paper and 2 garbage bags per day.
When I checked in the clerk was unprofessional. This was throughout the stay. He would talk at me and not to me. I personally, preferred the other clerks. They made me feel like I was welcomed and if I had any problems to let them know.

Business Family

10/10

Exceptional

17 Mar 2021

Verified traveler

Loved everything about the stay peaceful quiet real comfortable experience

Business_and_leisure Self

2/10

Poor

06 Mar 2021

Stephanie

AVOID THIS PLACE

The place was sketchy. There were several people that looked like they were on drugs or looking for drugs. The room had a dank smell and didnt seem clean. I left immediately.

Friends_and_family Family

2/10

Poor

18 Feb 2021

Verified traveler

I didnt like that i booked and when i got there they said they didnt have any rooms

Leisure Family_with_children

2/10

Poor

22 Jan 2021

Unacceptable

I checked in around 8pm and requested a check out and refund by 9:30pm. The room had a serious roach problem, on the ceiling, in the bathroom and \"kitchen area\". Upon leaving I was told the reservation would be cancelled and that I could request a refund from expedia. Well here it is a week later and I receice a message from expedia, stating \"I spoke with WoodSpring Suites Houston Westchase and they decided to stick to the terms and conditions of the booking and not issue a refund.\"...... In the times of COVID, this is totally unacceptable, are the rooms even geing cleaned?....

Friends_and_family Partner

2/10

Poor

04 Jan 2021

Kyra

The rooms were not clean and they were really small..i would recommend to no one...nor would i ever stay again

Business

10/10

Exceptional

04 Jan 2021

Sid

Clean restrooms and kitchen included inside room

Friends_and_family Partner

2/10

Poor

16 Oct 2020

Verified traveler

unpleasant hotel

Roaches were in every dresser drawer, dirty panties were in the 2nd room

Friends_and_family Family

8/10

Excellent

07 Oct 2020

Denton

My experience at Woodsprings Westchase

Everything about it was amazing. The staff was really kewl & down to earth, I love the location in the Chinatown area, so there is lots of asian culture in this area. Plenty of amazing food, beverages, deserts, etc, etc. My only complaint is that the WiFi is too slow. 4 or so Mbs I believe. Not all that great, but other than that, an amazing warm place at an affordable price 😁👍

Self

6/10

Pleasant

05 Oct 2020

RB

I liked that room rates at Woodsprings Suites were very reasonable and the staff were accommodating. I gave my approval of the room I was assigned to after a quick inspection (room, bed, bathroom and kitchen area were clean and acceptable), but upon closer inspection, I found areas that needed improvement. For example, the breakfast table in my room was damaged at the base so that it was somewhat unstable and leaned on one side or another depending on the area of the table where I placed weight on. It happened to rain heavily during my stay, and I found an area of the carpet wet apparently due to some gaps between the air conditioner and the wall where it was located. The exterior of the building was beautiful and the grass area for pets relatively well kept. As a person who likes to spend time just sitting outdoors, my only wish was there were benches or outdoor furniture in public areas outside the building. Parking wasn’t too painful, however, the establishment only has one shared parking entrance along the beltway which made it easy pass up and I would have to drive around a few blocks for another chance to enter the parking lot. Some tenants were also a bit noisy (I won’t go into details), but I would agree with other reviewers that Woodspring Suites was a good value for extended stays.

Business_and_leisure Pet

2/10

Poor

16 Sep 2020

Verified traveler

This place was horrible, from nothing working in the room to being dirty and stinking.

10/10

Exceptional

27 Aug 2020

Rey

Great location for the galleria area. The room was very clean and neat. I enjoyed the room for the duration of my stay I have no complaints

Leisure Partner

6/10

Pleasant

13 Jul 2020

jalan

Thank goodness for the mechanic

My A/C unit had broken the second day I was there, and I was denied a room change until the mechanic took it upon himself to get me another room.

Self

6/10

Pleasant

12 Mar 2020

Jason

Get what you pay for....cheap! Mattress was wore out, AC wasn’t in great condition and the refrigerator didn’t work.

Business Self

4/10

Poor

11 Mar 2020

Verified traveler

Won’t recommend this to anyone

I got the wrong room according to my booking. The room I was given was not cleaned and floors has sticky spots. The smell is very bad it gave me headache. The shower heads and the toilet doesn’t work properly. . Requested for room change when the next rooms according to my booking is available but 1 week of staying there no change. This definitely has ruined my trip.

Self

8/10

Excellent

10 Mar 2020

Pamela

Comfortable and quiet

Business

2/10

Poor

07 Mar 2020

Zhiyu

Not good room not clean smell bad. Service sucks

Friends_and_family Family

10/10

Exceptional

02 Mar 2020

marc

great reception

very nice front desk person and helpful

Friends_and_family Family

8/10

Excellent

12 Jan 2020

priscilla

Awesome service

Staff was very nice just needs daily or weekly pest control due to long length stays

Self

6/10

Pleasant

07 Jan 2020

Gabriela

Poor hotel

One price does not include, all service. You have to pay for everything. Not good for the price. Some of the staff are friendly and others not so. Elevators smell of urine, even though they try to keep it clean. Unsavory people that stay there.

Friends_and_family Family