Name: Wyndham Houston Sugarland
Address: Southwest Freeway, 11160, Houston, 77031, US

8/10

Excellent

17 Jul 2026

Henry

Not bad for the price point area has lots of food quick access to 59

4/10

Poor

13 Jul 2026

Sherri

At least the air conditioning works well.

Partner

6/10

Pleasant

12 Jul 2026

Hang

It’s ok

Friends

6/10

Pleasant

06 Jul 2026

Kameron

This staff was helpful but I had to change rooms because the TV wasn't working and I expected a complimentary breakfast. The hotel looks like it's going the through alot of renovations.

Self

2/10

Poor

04 Jul 2026

Danielle

The remote didn’t work no towels and room was not neat

10/10

Exceptional

04 Jul 2026

Andy

Clean room
Well service

Partner

2/10

Poor

03 Jul 2026

Carlos

No towells, no coffee at room no costumer service, front desk staff complaining about their management, please don’t go there

Family

4/10

Poor

25 Jun 2026

Ahmad

It was no where close to my expectation. Overall it is okay, no major issue to report. However if I am paying 100 bucks for a night stay, I was expecting a better property. Room, walls, bathroom weee substandard. No coffee in the room. Refrigerator was for a name sake.
Interesting thing is that they don’t provide soap, or even hand soap. I thought they forgot to put it but when asked, the from desk told, we only provide shampoo and conditioner. I had to buy a hand soap from outside
Included breakfast was few cold packed sandwiches, and muffins with coffee. Thats all.
Overall, not too bad for a short stay but doesn’t justify the price.

Family

2/10

Poor

24 Jun 2026

Toyia

This hotel was GARBAGE!!!! Staff wasn’t able to communicate properly and just ignored us. Elevator was broken. No breakfast. It has an odor that was unexplainable. No towels…dirty rooms and bugs!!!!

Friends_and_family Family

2/10

Poor

23 Jun 2026

Alisher

Very disappointed

Friends

4/10

Poor

21 Jun 2026

Byron

There was no soap, tissue, coffee, or coffee cups in the room. The chair was filthy and the AC never got colder than 75 degrees. It looked like a dying hotel that was hotel that could got out of business at any time.

4/10

Poor

16 Jun 2026

Teri

The property was in disrepair apparently being remodeled. I would suggest not to call this a Wyndham Hotel until upgrades done and it’s up to standards. Pool was out of order and I picked location for a pool.
The staff was gracious enough to move me to another property with a pool, Garner on Harwin Dr. Nice property but pool looked like it had not been cleaned for quite some time and whirlpool was out of order and nasty.

Partner

2/10

Poor

14 Jun 2026

Alicia

desayuno malo

Friends

10/10

Exceptional

14 Jun 2026

Okechukwu

For some reason there ran out of soap, towels and the older man who was at the desk at night wanted to be ok with that, he said there’s nothing he can do and ask if I wanted a shampoo!!! Another thing is why require a $100 deposit for a 1 day stay that’s crazy to me. The hotel is very nice in terms of location, cleanliness, and all that but the management is failing.

Self

6/10

Pleasant

12 Jun 2026

MIGUEL

En mi reservación incluya desayuno, pero cuando yo bajé sólo había café y me dijeron de qué eso era el desayuno

Partner

8/10

Excellent

08 Jun 2026

Brenda

The hotel was in a sketchy area

Family

2/10

Poor

07 Jun 2026

Alicia

Horrible hotel, horrible staff. Air conditioning didn’t work in room, one set of towels and dirty!!! Asked for a new room or willing to pay for upgrade and told nothing available. Checked out after 20 mins, was told we’d get a full refund. That never happened. Called after a week to check on refund and was told they will not refund us. HORRIBLE hotel all around. Disgusting!

4/10

Poor

31 May 2026

Jackie

Front desk wasn’t friendly, breakfast wasn’t that good, hotel looks old. We booked 2 rooms 1 of our room doesn’t have microwave fridge and hair dryer. pool was closed.

2/10

Poor

29 May 2026

hector

La piscina fuera de servicio, el comedor también
El cuarto en mal estado , muebles viejos y el baño en mal estado

Self

2/10

Poor

27 May 2026

FRANKLIN

Caution to all… Hotel is under renovation and is not fully functional. No hot water in room , no pool , no proper AC. The hallway carpets uneven and not laid down properly. Lift is very old and suffocating. Phone in rooms not working. Many people complained and leaving the place. We left and didn’t stay for the night due to all the inconveniences. This place is not ready for people to stay. Highly not recommended for stay. They are not responsive to give refund , hotels.com cannot provide any help unless the property manager agrees to give refund. So better don’t book this place and get scammed

6/10

Pleasant

20 May 2026

Miguel

This is not the usual Wyndham experience. It feels a little run down. My bathtub faucet didn't work, there were light bulbs that were out, some electrical outlets didn't work.

Self

2/10

Poor

19 May 2026

Lori

There's no sign to indicate the facility is a hotel. Upon arrival to the room, there was no towels and the telephone didn't work to contact the front desk for towels. Walked down to request towels and I was told I had to wait until after 6:00 pm for towels even though check-in was at 2:00pm. No coffee, cups or utensils to make coffee. Will never use a third party for a unknown site again! I DID NOT ENJOY MY STAY!!!!!

2/10

Poor

17 May 2026

Jordan

Everything about the hotel was bad from the pictures on the site not being updated to the bad staff service the WiFi didn’t work as well the shower was not good very inadequate. Also the fire alarm systems were very bad and when we had to evacuate our room there was no plan and the room phones didn’t work

Partner

4/10

Poor

17 May 2026

Nyia

It’s only one person working at a time. Telephone in the room doesn’t work. The tv only stayed on one channel, maybe the remote didn’t work. The hot water in the shower did not work. Wasnt able to ask for extra towels. No cups in the room. Elevators are raggedy. Breakfast .. they did the best they could. Loved that parking was free.

Family

10/10

Exceptional

12 May 2026

Marcelino

Great

6/10

Pleasant

11 May 2026

Jasmine

The rooms and property were decent. The guy who works nights at the front desk was very disrespectful and rude to me and my family because he was sleeping in the back and we had to wake him up to ask him to replace our room key. The door was flashing red and we left the extra key in the room. He was literally yelling and calling us names we recorded the entire thing on video. I’ve never experienced a more threatening front desk worker. Breakfast consisted of frozen breakfast sandwiches, 2 fruit selection, sunny d kids orange juice, dollar tree oatmeal & chocolate chip cookie’s, yogurt, and some sort of cheap apple cider. There was ample room for parking. The pool was closed for construction. Nearby stores and food places. Everything was okay other than the unpleasant older man who works at night.

Friends_and_family Friends

2/10

Poor

04 May 2026

Kendrix

I reserved a suite and the hotel claimed my standard room was a suite. I was still charged for the higher price. Then when I arrive, they have no towels. The breakfast was laughably disappointing. Only a sandwich from the freezer and questionable juice. The room phone didn’t work. The room also had an unstable gigantic hot tub instead of a shower. I will never ever come back with this company. Their service has dramatically fallen off a cliff. The night person was also in charge of security. How is that guy supposed to check in customers, handle complaints, answer phones, and perform security? I saw at least 4 people checking out and leaving through the night. And they had elderly women cleaning the rooms. They look extremely stressed out and over worked. I really feel sorry for them having to work in those conditions.

Family

4/10

Poor

25 Apr 2026

Jennifer Nadine

Going under renovations should have made known prior to booking.

Friends

4/10

Poor

21 Apr 2026

Rizwan

There key card machine was broken and I had to come down 3 times to have it reprogrammed and still it won’t work . Lasy from reception has to open the door and let us in . AC was loud and noisy . We only had 1 towel in the bathroom and when I went to get an extra towel there was none available at reception . Breakfast was bad . We were there just for one night .

Partner

2/10

Poor

19 Apr 2026

Ruben

Poor service by staff and I have had better breakfast at a motel 6 or budget inn than I have had at this place. Also the power outages made the stay even worse by having to have a maintenance or desk clerk open the door to the room anytime I stepped out. But for how fancy it looked it was not at all what I expected

Friends_and_family Friends

2/10

Poor

18 Apr 2026

Ahmed

The smell at the entrance of the lobby is disgustingly bad and the receptionist is unwelcoming plus the bad smell in the room unbearable as well.second, they lied about breakfast looks amazing in the picture but really its only muffins, yogurt,Cookies and a sandwich. the celling has brown stains and black mold also the carpet is dirty.the table lamps are rusty.the ice makers are not working.i have saw groups cut thier reservation and left.the swimming pools are stained and dirty.i don't why not allow me to post some photos here!!!lastly the shape and the colors of hotel from outside in the pictures are different from reality that is another cheat and disguise!!

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Esternio

Very clean and organized lobby, parking lot was big and clearly marked room was excellent and very clean excellent Staff very cordial would Recommend It Thanks

Friends

2/10

Poor

08 Apr 2026

Rosa

EXPEDIA AND THE HOTEL STEAL MY DEPOSIT REFUSING TO GIVE IT BACK AND KEEP OPENING COMPLAIN

10/10

Exceptional

07 Apr 2026

Micheal

Good stay

6/10

Pleasant

05 Apr 2026

Anita

Had to wait to check in since mt room was not ready. Booked a king bed & they tried to give me 2 twins. No facial tissues, cups or coffee in the rooms. The curtains were so old that when I tried to vlose them the ripped. The carpet was filthy. Walked around the room in my white socks & they were black when I took them off.

Self

4/10

Poor

04 Apr 2026

Mary

The entire space had a very stale odor that they seemed to try to cover up with sweet air spray. It felt unhealthy and unclean because of the odor. Getting in and out was hard since the parking dumped straight into frantic freeway frontage. Staff was usually hiding, or rude. Buffet breakfast was only cold foods. It was horrible

Partner

6/10

Pleasant

29 Mar 2026

Essam

I stay there 2 nights no one check the room to clean it and i call them to do it no one show up they just need to focus on that thank you

Self

4/10

Poor

23 Mar 2026

Matt

Following my reservation I received an email that breakfast and pool were not available. Before would have been helpful. Television remote was hidden behind the dresser. My bed sheet had a cigarette burn. Staff seemed to care little for customer service. Kind of a dump.

4/10

Poor

23 Mar 2026

Rita

Hotel looks nothing like the photos online. We had 4 people and they only gave us 1 bath towel and said they did not have anymore. We had to keep checking for them and ny husband was lucky enough to sneak one off the house keeping cart. Or restroom was not cleaned properly there was hair on the tub from the previous guest that stayed there.

Friends_and_family Family

2/10

Poor

21 Mar 2026

Candace

Breakfast were breakfast sandwiches, not a continental breakfast. Only the 5th & 6th floors were occupied, the rest of the floors were vacant.

Family

2/10

Poor

17 Mar 2026

Curtis

Yes

2/10

Poor

17 Mar 2026

Tonia

The WORST stafff.
Dirty shirt matched the dirty couches in every room and lobby

8/10

Excellent

13 Mar 2026

Danielle

The hotel was comfortable for a short stay.

2/10

Poor

12 Mar 2026

brittney

Room was clean but smelled musty and carpet seemed wet. Staff was extremely rude the nice breakfast they described was a frozen store bough sandwich they had in a bowl of ice next to a microwave. I never saw a pool and it was to cold anyway

Friends_and_family Family

4/10

Poor

10 Mar 2026

Terri

Sketchy feel to area. Evening staff not helpful- hurried and abrupt. Refused a receipt to person in front of me that paid in cash-wouldn’t give him anything. Very odd when the gentleman asked several times for a receipt showng that he paid cash. No WiFi info given. No Kleenex in room, no coffee accessories for the keurig, no hand towel at sink to dry hands. Gave us one bath towel and a facecloth each. Breakfast was aweful-a small area near front desk w thick bitter coffee that looked like tar, store bought muffins and apples. Ice machine on the room floor not plugged in or clean-so no ice. Told staff these things and they just smiled. Charged a $100 hold on credit card-not sure if refunded yet. The entire building has no identification on it-no sign that it’s a Wyndham or even a hotel of any kind-just blank building. Only ‘wyndham’ wording is on a small rug and the room receipt when checking out. Parking lot has a security device watching it-not a great area. Definitely wouldn’t stay there again. The beds were nicely made and the room seemed clean enough though.

Partner

2/10

Poor

09 Mar 2026

Xu

Room was dirty. Shower did not work. Lavatory drain was slow. Do not recommend!

10/10

Exceptional

09 Mar 2026

Erika

Room was great nice and clean staff friendly

2/10

Poor

02 Mar 2026

carlos

Parking was safe, but rooms are very old and deteriorated.

Partner

4/10

Poor

01 Mar 2026

Israel

The breakfast needs to do better. Eggs bacon something. Waffle maker would be nice.

2/10

Poor

01 Mar 2026

frankie

This is a classic bait and switch. The online pictures show a clean and updated lobby ,this is an old Holiday Inn Express or something similar that needs attention. First the hotel has no road sign to find it, Room was dirty, chair and floor stained. Light fixtures rusty, shower didn't have drain plug for bath and the hot water valve was intermittent and had to be constantly adjusted. Chair was broken, no coffee but a pot. Two towels that smelled of mold. Carpet was stained, door didn't close or lock properly and so many more. It is definitely not a Wyndham, we almost feel as if a full refund is appropriate. We feel scammed.

Partner