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Home2 Suites by Hilton Houston Stafford

Houston - TX · United States

11121 Fountain Lake DriveView location

9.0/10Excellent630 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.4/109.4
Condition9.4/109.4
Neighborhood9.4/109.4
Amenities9.0/109.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Home2 Suites by Hilton Houston Stafford

The following services and amenities are currently **not available**: Business Center, Breakfast, Pool.Settle in and stay a while at our new Home2 Suites by Hilton Houston Stafford hotel.

Conveniently located just minutes from downtown, our Stafford hotel puts you near some of Houston's most popular attractions as well as a host of dining and shopping options.

You'll feel right at home in our spacious suites offering a well-equipped kitchen complete with a full-size refrigerator, dishes, microwave and flatware. Utilize the moveable furniture options to create a customized home or office environment.

Choose from a suite or one-bedroom suite and take advantage of the sofa bed in the separate living area.

Read more about this hotelShow less

Go for a swim in our outdoor saline pool or cozy up by the fire on the patio. Join us at our Inspired Table each morning for a complimentary breakfast of over 400 various options including hot breakfast sandwiches, fresh fruit, coffee and juices.

Manage your time effectively at our Spin2 Cycle Center—Laundry and Fitness Facility.

Located in Stafford (The Fountains), Home2 Suites by Hilton Houston Stafford is within a 10-minute drive of Sugar Land Town Square and Smart Financial Centre at Sugar Land. This hotel is 14.3 mi (23 km) from Reliant Stadium and 15.1 mi (24.4 km) from Rice University.

Make yourself at home in one of the 91 guestrooms, featuring kitchens with full-sized refrigerators/freezers and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include laptop-compatible safes and desks, and housekeeping is provided weekly.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Important information

  • You need to know
    • Pool access available from 10 AM to 10 PM.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
    • Property Registration Number Yes
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 75 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

AMF Stafford Lanes 2.4 km / 1.5 mi
Stafford Centre 3.8 km / 2.4 mi
CHI St. Luke's Health-Sugar Land Hospital 6.5 km / 4.1 mi
Flying Saucer 6.7 km / 4.2 mi
Sugar Land Town Square 7.4 km / 4.6 mi
First Colony Mall 7.5 km / 4.7 mi
Constellation Field 7.8 km / 4.9 mi
Aerodrome Ice Skating Complex 7.8 km / 4.9 mi
Sugar Land Ice and Sports Center 7.8 km / 4.9 mi
Westwood Golf Club 8.7 km / 5.4 mi
Houston Methodist Sugar Land Hospital 8.9 km / 5.5 mi
Memorial Hermann Southwest Hospital 9.6 km / 6 mi
Houston Christian University 10.2 km / 6.3 mi
Smart Financial Centre at Sugar Land 10.4 km / 6.5 mi
Alfred Storey Park 10.5 km / 6.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 91
  • Number of floors (main building): 4
  • Suites: 75
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
Show 32 more facilities & services
  • Electric vehicle charging stationExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Terrace
  • NewspapersExtra charge
  • Luggage roomExtra charge
  • Clothes dryer
  • Grill/BBQ
  • HighchairsExtra charge
  • PrinterExtra charge
  • Photocopier
  • Business centre
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Breakfast
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 21
  • FitnessExtra charge
  • BilliardsExtra charge
  • Bowling alleyExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKING • 1 Bedroom • 32 m²STU.KG-NM
    STUDIO KING BED NON SMOKINGPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Living room: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    STUDIO KING BED NON SMOKING

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-NM

    Room amenities

    • Living room: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO NON SMOKINGSTUDIO • NON SMOKING • 1 Bedroom • 45 m²STU.NM-1
    STUDIO NON SMOKINGPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    STUDIO NON SMOKING

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM-1

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 40 m²SUI.NM
    SUITE NON SMOKINGPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    SUITE NON SMOKING

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 37 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    SUITE KING BED NON SMOKING

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 56 m²SUI.NM-1
    SUITE NON SMOKINGPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    SUITE NON SMOKING

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-1

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO NON SMOKINGSTUDIO • NON SMOKINGSTU.NM-3

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    STUDIO NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO NON SMOKINGSTUDIO • NON SMOKING • 1 Bedroom • 45 m²STU.NM-2
    STUDIO NON SMOKINGPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    STUDIO NON SMOKING

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM-2

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BEDSTU.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    STUDIO Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO NON SMOKINGSTUDIO • NON SMOKING • 1 Bedroom • 32 m²STU.NM
    STUDIO NON SMOKINGPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Home2 Suites by Hilton Houston Stafford

    STUDIO NON SMOKING

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Home2 Suites by Hilton Houston Stafford

9.0
Excellent
630 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.4 /10
Neighborhood
9.4 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
24 Jul 2026
Carmelo
Pretty good experience
10/10
Exceptional
24 Jul 2026
Alicia
The hotel establishment was very clean and the staff was extremely helpful, courteous, and always available. Fresh baked cookies was a highlight to our evenings. I recommend this hotel and will certainly stay again.
10/10
Exceptional
18 Jul 2026
Altaf
Great place, very convenient.
8/10
Excellent
16 Jul 2026
Rosalie
Staff are great.
Family_with_children
4/10
Poor
12 Jul 2026
Heidi
I have stayed with Hilton for years as a Hilton Honors Platinum member, and this was by far the worst hotel experience I have ever had.

I had been staying at this property for several days while waiting to move into my new apartment and was extending my stay one day at a time. A reservation issue occurred after a third-party booking changed my dates. I worked with hotel management to resolve it and was assured it was being handled. At no point was I told there was a deadline to arrive or that my reservation would be refused.

After work, I booked another night, paid for it, and arrived around 11:00 p.m. with my children expecting to check in. Instead, the front desk informed me that management had instructed staff not to accept my reservation. Had I been told this earlier, I could have booked one of the several nearby hotels before arriving late at night with my children.

What happened next was heartbreaking. My children and I were left without accommodations and ultimately spent the night outside the hotel while our belongings remained inside the room we had been staying in. On top of that, multiple charges and refunds tied up hundreds of dollars, leaving my bank account overdrawn during an already stressful move.

This review is not about a simple reservation mistake—those can happen. It is about how management handled the situation. Communication was poor, there was no meaningful effort to help us find a solution, and the outcome left a family without a place to sleep.
Friends_and_family Family
2/10
Poor
12 Jul 2026
Heidi
I have stayed with Hilton for years as a Hilton Honors Platinum member, and this was by far the worst hotel experience I have ever had.

I had been staying at this property for several days while waiting to move into my new apartment and was extending my stay one day at a time. A reservation issue occurred after a third-party booking changed my dates. I worked with hotel management to resolve it and was assured it was being handled. At no point was I told there was a deadline to arrive or that my reservation would be refused.

After work, I booked another night, paid for it, and arrived around 11:00 p.m. with my children expecting to check in. Instead, the front desk informed me that management had instructed staff not to accept my reservation. Had I been told this earlier, I could have booked one of the several nearby hotels before arriving late at night with my children.

What happened next was heartbreaking. My children and I were left without accommodations and ultimately spent the night outside the hotel while our belongings remained inside the room we had been staying in. On top of that, multiple charges and refunds tied up hundreds of dollars, leaving my bank account overdrawn during an already stressful move.

This review is not about a simple reservation mistake—those can happen. It is about how management handled the situation. Communication was poor, there was no meaningful effort to help us find a solution, and the outcome left a family without a place to sleep.
Friends_and_family Family
10/10
Exceptional
09 Jul 2026
Shamica
The property was well maintained and very cozy. The young lady who checked me in was incredibly sweet and made the check-in process smooth and easy. My only suggestion would be to have a full stove in the room. Aside from that, I would definitely stay here again.
Family_with_children
10/10
Exceptional
27 Jun 2026
Sara
This was a last minute booking after a horrible Airbnb experience and voluntary cancellation due to uncleanliness. I was relieved to find quick check in, pleasant staff, clean room and comfortable sleeping accommodations. This hotel saved the day and I was very pleased with my experience.
Friends_and_family Family
6/10
Pleasant
27 Jun 2026
Jody
No reg coffee was in area for 45 min. No blanket. Alarm was sounding for several hours.
Friends_and_family Family
10/10
Exceptional
22 Jun 2026
Mario
Great!
8/10
Excellent
18 Jun 2026
Anthony
The hotel is located in a nice and convenient neighborhood and there are many restaurants and attractions nearby. The room was large & had its own kitchen which was helpful since we were traveling with a toddler.
Friends_and_family Family
6/10
Pleasant
14 Jun 2026
Jessica
The ice maker was broken. One of the elevators is broken, slow elevator that us working.
Nice dog park in back. Not the best breakfast.
One rude staff member.
Took my dog outside and upon coming back in to get coffee in the lobby and go back to my room. The staff at the desk flipped out about it. Hilton charges 75$ to have a pet, yet staff is rude about getting a coffee with a pet.
Family_with_children
10/10
Exceptional
12 Jun 2026
Francine
It was a nice hotel for a quick stay.
Partner
10/10
Exceptional
11 Jun 2026
Ikechukwu
The staff was friendly, the room was pristine, and the breakfast was solid. Good options.
10/10
Exceptional
09 Jun 2026
Paige and richard
Very. Nice. And. Cleaned
10/10
Exceptional
08 Jun 2026
Frank
Had a great stay! The hotel was clean, comfortable, and well-maintained. The staff was friendlythruout my 3 day stay. the overall experience exceeded my expectations. I would definitely stay here again and highly recommend it to others.
Family_with_children
10/10
Exceptional
07 Jun 2026
An
Nice staff and clean. Thank you. Need to fix the 2nd elevator.
Family_with_children
10/10
Exceptional
29 May 2026
Joseph
Need improvement for the break fast items otherwise everything else is very good
Self
10/10
Exceptional
10 May 2026
Jacob
All good!
Family_with_children
10/10
Exceptional
10 May 2026
Akber
Very clean and friendly staff. The apples are highlight. Very nice breakfast!! I have a 9 month old. They always go above and beyond.
Family_with_children
10/10
Exceptional
05 May 2026
Marlon
Very clean facility and our assigned EV changing station is just outside our room window. We are so satisfied and will definitely come back.
8/10
Excellent
02 May 2026
Leslie
Very clean, home away from home feeling. Breakfast was just okay, could have been better, but not bad. Employees were great.
Family_with_children
2/10
Poor
28 Apr 2026
Perry
Keys stopped working every other time during our 3 day busy stay got locked out for 30 minutes each time missed events we came for
Family_with_children
10/10
Exceptional
27 Apr 2026
David
Always nice to stay there!
Business
6/10
Pleasant
27 Apr 2026
Ignacio
Night shift guy, after 11 PM, wasn’t very friendly or helpful. My daughter needed help at the counter purchasing some snacks and sat at the table and watched. Did not come to the counter to help but rather waited for us to find him. I was told the lobby tv could not be changed. It is set to stay on the weather channel. I have stayed at other Home 2 Suites and this was not an issue. I have been given the remote to change the channel, no problem. Back to the night shift guy. We ordered a large meal to feed multiple families to enjoy in the lobby. This came with a large box. We used the box for our trash. Rather then just leave it there, I asked him if there was a large trash can to out this, perhaps the kitchen as a large enough bin. Instead of displaying good customer service and handling this for me, like many other hotels we have stayed in, he had me dump it all in a small trash can then breakdown the box to fit. This allowed him to continue to sit on his laptop and be unbothered.
Family_with_children
10/10
Exceptional
27 Apr 2026
Natalie
Delicious breakfast and clean room.
Family_with_children
8/10
Excellent
20 Apr 2026
Darian
Everything was fine other then my last night when some very rude individuals checked in a very large family who had multiple rooms on my floor. Around midnight the children were screaming running up and down the hall way being very loud. I texted the front office twice with no response the family and children continued coming in and out of the room and running being loud and slamming doors so I had to yell at them and they finally quieted down around 130AM. Just very rude.
I also took some clothes down to be washed and they dry cleaned them when i asked to only wash them. Other then that my stay was okay.
Self
6/10
Pleasant
19 Apr 2026
Santiago
This hotel is outdated. The light above our bathroom flickered when you turned it on plus the bathroom is super small. Carpet looks old and gross. Our AC worked great and staff was also sweet. But we will be booking a hotel that’s updated the next time we visit.
Friends_and_family Family
10/10
Exceptional
15 Apr 2026
Jonathan
Nice and clean
Self
10/10
Exceptional
12 Apr 2026
Mario
N/A
Family
10/10
Exceptional
08 Apr 2026
Jacqueline
Love it
Partner
10/10
Exceptional
07 Apr 2026
Salim
Will stay again
Self
4/10
Poor
06 Apr 2026
alex
Staff did not tell us that we had to inform them to clean our room on day three… Shower gel and bath was empty by day three night before the end of our stay… Otherwise pretty clean and OK place… Breakfast needs a little work
Partner
10/10
Exceptional
05 Apr 2026
Courtney
I enjoyed my stay. The room was clean. The staff were very friendly.
Self
10/10
Exceptional
22 Mar 2026
Rene
Super clean rooms. We actually moved from a different brand hotel to this one and we were very pleased after having a horrible experience at another hotel, which was not the same chain as this one.
Family_with_children
10/10
Exceptional
16 Mar 2026
Oriana
Nice, clean room, good breakfast
10/10
Exceptional
27 Feb 2026
Chioma
Nice Hotel
6/10
Pleasant
31 Jan 2026
Roman
Room was nice. The only issue we had is when you walk into the hotel it smelled like sewer. Very unpleasant smell.
Partner
10/10
Exceptional
20 Jan 2026
Jenifer
Parking lot was well lit.
Self
10/10
Exceptional
07 Jan 2026
TERESITA
Room, amenities, most of the staff were great. However, the lady in charge of the breakfast, I believe her name was Maria, was very impolite with us.
Friends_and_family Family
10/10
Exceptional
02 Jan 2026
Sheresa
Clean rooms great customer service
Partner
8/10
Excellent
21 Dec 2025
Mehdi
Yes. The room was clean and staff was courteous. There was a drain smell in the corridor of 4th floor and around the elevator area. The smell was too strong.
Leisure Family_with_children
10/10
Exceptional
10 Dec 2025
Andy
Nice staff..n
Business_and_leisure Partner
10/10
Exceptional
28 Nov 2025
HUAJIE
nice building, nice staff
Business Self
10/10
Exceptional
26 Nov 2025
Rizwan
Clean rooms.
10/10
Exceptional
23 Nov 2025
Yailin
Clean and great staff
Business Family_with_children
8/10
Excellent
01 Nov 2025
Jaqueline
Clean room, nice staff, good amenities. Bed was just a little stiff for my taste
Business Self
10/10
Exceptional
17 Oct 2025
Misty
Everything sbout the hotel was exceptional except breakfast options. I think they have terrible breakfast options
Business
10/10
Exceptional
05 Oct 2025
Elsie
The room was clean, the staff was great and everything was top tier. We enjoyed our stay.
Friends_and_family Family
10/10
Exceptional
01 Oct 2025
Angela
Great Staff! Bed was awesome. Breakfest was meh but good for this sort of hotel. Will definitely be back.
Business
8/10
Excellent
29 Sep 2025
Patricia
I liked the property very much until some of my personal property disappeared from my room. I asked them to find it giving the benefit of a doubt to the cleaning staff who may have mistakenly taken it while cleaning the room. It was not found. It was not returned to me. I received no feedback from them on what had happened. Very disappointing.
10/10
Exceptional
28 Sep 2025
Chioma
Nice property- clean top notch infrastructure. Courteous staff.
Leisure Family
10/10
Exceptional
16 Sep 2025
Derek
The staff was really nice and the room was super clean. Everything was in walking business.
6/10
Pleasant
24 Aug 2025
Maura
The room felt sorta dirty and outdated.
The mattress was dirty under the sheets. That’s pretty disgusting. The towels had a weird smell.
Business_and_leisure Family
6/10
Pleasant
18 Aug 2025
Kimberly
I didn’t like the fact that the
6/10
Pleasant
08 Aug 2025
Suvo
They should replace the pillows. The property is also overpriced.
10/10
Exceptional
19 Jul 2025
Chioma
It was neat, quiet, central and easy parking
Leisure
10/10
Exceptional
12 Jul 2025
Karim
Had a great experience nice place positive vibe will come back again
8/10
Excellent
10 May 2025
Anita
Good time.
2/10
Poor
18 Apr 2025
RUBEN
Never Again!!! Unlawful how my wife's animal needs were handled. I've contacted a lawyer!
Leisure Family
2/10
Poor
09 Mar 2025
NITIN
It’s says ev car charging bug it’s not working front desk not professional he doesn’t know how to welcome guests
8/10
Excellent
13 Feb 2025
mario
Service was good
Leisure Partner
10/10
Exceptional
23 Jan 2025
Topangelia
Everything was good.
Business_and_leisure Self
8/10
Excellent
20 Jan 2025
Verified traveler
Not many breakfast options
Partner
10/10
Exceptional
14 Jan 2025
Maria
We had an amazing time during our stay. Breakfast was very nice and even though the building was completely booked it was a very relaxing experience.
Only thing was an awful smell of clogged draining in the hallway that they were able to fix in a couple days time.
The location is super convenient and very quiet. I will definitely recommend this place to family and friends
Leisure Family
10/10
Exceptional
04 Jan 2025
abiodun
Highly recommend.
6/10
Pleasant
22 Dec 2024
uneque
The room was clean and nice but it was a smell by the elevators that kind of smelled like mold but other than that it was clean and quiet.
8/10
Excellent
20 Dec 2024
Peggy
Was great, except the breakfast was awful! We stay at home 2 for the breakfast and have always enjoyed it…don’t know what went wrong. Staff was great though!
Leisure Partner
6/10
Pleasant
07 Dec 2024
Santiago

Houston vacation

We enjoy booking a hotel with a suite that includes a separate living area plus a kitchen. When we checked in they informed us that our room was not available but they could put us another room that was not a suite and my brother who was on the trip would get his own room at no extra charge for our entire stay. However, they called us around 2ish the next day and informed us that our suite was available and we would have to move to our suite. So we had to drive all the way back to the hotel, pack and move to our new room which was an inconvenience. Plus we had roaches in our room too which was gross. There were two really sweet front desk ladies that helped us. Carmen however, was not that sweet and had an attitude.
Friends_and_family Family
8/10
Excellent
05 Dec 2024
Ana Alyssa
Everything was nice and the staff were very helpful and friendly. I hope that the restroom sliding door locks or fully closed. The front desk needs a bell/ringer so that they know when somebody’s standing at the front desk
10/10
Exceptional
24 Nov 2024
Takina
I liked that they had a yogurt machine...however ontop of the yougurt machine needs to be wiped down. The floors to the room needed vacuuming and upon getting off the elevator (at least on the 3rd floor) smelled like dogs and poo a bit, which i guess can be expected because its a dog friendly hotel. Overall I really liked the stay; the staff was nice, room was nice. I will return.
Leisure Friends
2/10
Poor
16 Nov 2024
Gilbert
Website stated they had worked EV chargers and they were all broken
Business Family
10/10
Exceptional
15 Nov 2024
lisa
Nice and clean!
Leisure Family_with_children
6/10
Pleasant
30 Oct 2024
Robin
It was a nice quiet, clean hotel. The breakfast was OK a little better than your typical.
Business_and_leisure Family
10/10
Exceptional
08 Oct 2024
S
The free breakfast was amazing! I've never stayed at a hotel that had such a variety of choices and they were different every morning for the 4 days I was there. Maria does a fantastic job plus she was so friendly and helpful you really felt like you were home! The rooms, lobby, and hallways were exceptionally clean and well cared for. My only complaint is the pool area has 3 lounge chairs and all 3 were ripped off the frame from the foot 3/4 of the way to the back. They weren't safe to even try to sit on.
Leisure Self
8/10
Excellent
02 Sep 2024
Hasnain
Quick check in and easy parking.
Leisure Family_with_children
10/10
Exceptional
25 Aug 2024
Nadeem
…
6/10
Pleasant
25 Aug 2024
Beth
The breakfast was subpar. Their method of serving eggs, sausage, hasbrowns, etc. didn't do the job and food was lukewarm at best. And please don't keep the butter so cold that it can't be spread on a waffle. And the waffle mix was too thin. The oatmeal container was overfilled with water and it was boiling out the sides of the pot and could easily have splashed boiling water on a guest. Pretty much the worst self serve breakfast I've had in a long while.
Leisure Partner
10/10
Exceptional
11 Aug 2024
Jake
It was my second time here and I enjoyed it very much. The rooms are very nice & the breakfast options are great!
Leisure Partner
10/10
Exceptional
05 Aug 2024
Amenzee
I was,glad i was,able to get an early checkin as i arrived.

Check out was very easy too.

The staffs were very responsive.

Overall my stay was very enjoyable.
Business_and_leisure Family
6/10
Pleasant
20 Jul 2024
Nancy
Mold in bathroom and computers were down upon check in
Friends_and_family Family
10/10
Exceptional
18 Jul 2024
Leopoldo
Really nice place to stay
10/10
Exceptional
15 Jul 2024
Yashica
Great location very clean staff very friendly close to lots of store plaza directly across the street walking distance
Self
10/10
Exceptional
12 Jul 2024
Erick
The staff ,hotel rooms service was amazing during Beryl . Highly recommend
Leisure Family
10/10
Exceptional
11 Jul 2024
Bentley
None
Family_with_children
10/10
Exceptional
09 Jul 2024
Maritza

Great customer service

Service was excellent but the room smelled so bad and musty. We were treated so well, we did not complain, but it was definitely foul.
Friends_and_family Family
10/10
Exceptional
01 Jul 2024
Jake
My girlfriend & I stayed here & The staff was very nice & accommodating to us. The room was very clean & nice all around. The breakfast options were great too! We will definitely return.
Leisure Partner
10/10
Exceptional
23 Jun 2024
Veronica L
My daughter and I went to a concert and everything was perfect. Very clean! Really quiet and comfortable. Will stay again when in the area.
Leisure Family
10/10
Exceptional
20 Jun 2024
Takina
Very nice stay
Leisure Friends
8/10
Excellent
18 Jun 2024
Anthony
Property standard is maintained from last visit. Clean as always
Business_and_leisure
4/10
Poor
09 Jun 2024
Jose Antonio S.
Some of the staff were not properly trained. The rooms at the ground floor had wet carpets after strong rain. During a downpour the staff have to put towels by the rear door of the building since water was pounding outside of it and was threatening to come in. The lobby access from the driveway also get flooded. The hotel has Poor drainage resulting to a room that was moldy and wet with a wet dog smell. The breakfast was barely ok. The staff preparing breakfast seemed rude and was not so friendly. Only Carmen the manager and a a guy who managed the front desk at night was friendly plus a maintenance person. No manager on duty at night so if problems occur, it’s a problem cause the front desk is not trained to handle complaints by people booked through Expedia. Free laundry was much appreciated. The shopping the area is ok. It’s also beside an AMC Theater. I wouldn’t stay here again.
Leisure Family
4/10
Poor
03 Jun 2024
Robert
There was a large group of young boys from some sports team/event. They used the hallway as a playground, running, screaming from 830-10pm. They then moved to the pool and the noise increased with yelling and screaming. 2 calls to the desk person did no good. The hotel staff did not control the situation. I was trying to rest after local outpatient surgery. Horrible night.
Business Self
10/10
Exceptional
25 May 2024
Daniela
We enjoyed our stay
Business_and_leisure Family
8/10
Excellent
14 May 2024
Matthew
The property was safe and clean. Great coffee!
Leisure
6/10
Pleasant
28 Apr 2024
Tamara

Could have been better

Everything about my stay was perfect. There was near by restaurants as well as being near by to the freeway. My absolute only complaint was the mattress. While I did not expect it to feel like o hold I did expect some degree of comfort. This mattress left myself and my boyfriend extremely stiff the next morning. We tossed and turned the entire night.
6/10
Pleasant
21 Apr 2024
Maitri
There was an unpleasant smell when you walked into the hotel. There is an outdoor sofa set right infront of the property which is not appealing at all. Should be near the pool or somewhere in the back… there as a family with kids sitting there making noise and we’re there for hours since we checked in, freshened up went out for dinner came back and they were just hanging out there… so all am saying is it does not look good for the rapport of the hotel. Should consider to move this set somewhere else.
Leisure Partner
10/10
Exceptional
25 Mar 2024
Alexis

Great place to stay

Room was updated, clean, and comfortable. Dog-friendly…although I never smelled any hint of dogs on the premises. It has a small dog park area that I thought was an added touch. We were only there for a couple of days, however I’d book again if needed
Friends_and_family Family
2/10
Poor
12 Mar 2024
John
Roaches! Everything is ok until you turn on the light at 3 am! Roaches in the kitchenette and bathroom areas! Disgusting!
8/10
Excellent
26 Feb 2024
Adina
The staff was professional, personable, and accommodating. Omari made check in a breeze. The room was clean, though it didn't smell the freshest. They allow pets which for me I'm not a fan of, but that's for another review. Overall, I would recommend.
Business_and_leisure Partner
10/10
Exceptional
24 Feb 2024
Marissa
Great place! Will definitely stay here again

Location & surroundings

Home2 Suites by Hilton Houston Stafford
11121 Fountain Lake Drive, Stafford, United States

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Home2 Suites by Hilton Houston Stafford

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