Name: Comfort Suites near Westchase on Beltway 8
Address: 7707 West Sam Houston Pkwy S, Houston, 77072, US

4/10

Poor

04 Jul 2026

Johana

The tv on my room is not working i have a baby and need the tv working in the room the entrence ligth not working i was told them and they just said they are busy they can do nothing 🙄 i left a day before the date my deposit supposed to be coming to my account yesterday and I don’t receive

Family_with_children

10/10

Exceptional

25 Jun 2026

Jarett

Decent spot

Partner

10/10

Exceptional

21 Jun 2026

Judi

This was the best Customer Service I seen in a long time. It's refreshing to know that there are younger employees who can be very courteous and go above and beyond the staff. Here was awesome. Very clean very comfortable. We loved our stay. They accommodated us by putting us on the third floor because my son is 100% autistic and Stem's making a lot of noise and we didn't want to disturb the other guest. Thanks comfort suites

Family_with_children

10/10

Exceptional

24 May 2026

Freddrick

Staff was very helpful and attentive

Partner

4/10

Poor

19 May 2026

Prisila

Elevator was Out of Service, No Hot Water and Front Desk was not very Helpful

Family

2/10

Poor

11 May 2026

Khang

Room carpet is stinky. Need to be washed.

4/10

Poor

30 Apr 2026

Miya

So I’ve been to this property probably about 4 times and this visit was definitely different. Somewhat disappointed but first the complimentary breakfast was not the same. They had waffles, bread, some fruit, cereal and yogurt. Usually that would include freshly cooked eggs and sausage (mind you my stay was for 4 days). I had to go purchase breakfast outside the hotel. I was told to exchange my towels for new towels. The issue with that was she gave us back thin/rough small towels with stains on them including the big towels. The towels originally in the room were perfect, big, plush towels. I told her those were not the same towels we received in the room and she claimed that they ran out of the big towels. If you’re going to trade towels then it should be the same kind of towels. She pretty aggravated me because she didn’t even try to go above and beyond to accommodate something that she should already be aware of. There is mold in the showers and lighting in the room and bathroom was not enough. Other than that the price I paid for should have been maybe $75 or less because it’s like they cut a lot of extra amenities out and did budget cuts. The pool had debris in it so you wouldn’t feel comfortable getting in there. Unfortunately this will be our last time coming here.

Partner

2/10

Poor

20 Apr 2026

Kathy

Everything was broke at this place. Elevator did not work, washer and dryer were broken and when you talk to the staff they have no answer of try to blow you off worst staff ever

Family_with_children

8/10

Excellent

23 Mar 2026

Francis

Staff are very nice and provided us excellent customer service! Areas of improvement are checking if all outlets work, and shower curtains need replacement.

4/10

Poor

17 Mar 2026

Briheem

Parking was easy , house keeping wants you to bring towels down to get replaces , toilet didn’t work in room for 2 days ,

Friends

4/10

Poor

07 Mar 2026

Cynthia

Parking safe, alot of space

Friends_and_family Friends

8/10

Excellent

02 Feb 2026

Austin

Our room was excellent. Beds comfortable, accessible, a closet, AC was good. Everything was clean, breakfast was very subpar but fine at best. Staff were VERY friendly. For the price, you literally cannot ask for more. Nothing negative to say.

Leisure Friends

10/10

Exceptional

28 Jan 2026

John

Staff was rude and bad

10/10

Exceptional

18 Jan 2026

Donald

Okay, nothing special

Partner

8/10

Excellent

18 Jan 2026

Donald

The first room we stayed in was not up to standards.

Partner

8/10

Excellent

16 Jan 2026

Soo Jung

Spacious room, friendly staff

Business Partner

6/10

Pleasant

06 Jan 2026

Brittany

I’ve stayed many times and I’ve always had a comfy clean stay . This last time , there were no little towels , room was very warm during the night . The AC wouldn’t get cold til it was down to 65, the first night the elevator was out and a big cockroach was in the RR . I think it was a bad time to book for me . Other than that staff is always great!

Self

2/10

Poor

04 Jan 2026

Andy

Bad they don’t You use elevator

2/10

Poor

02 Jan 2026

Edgardo

all

2/10

Poor

01 Jan 2026

Joanna

I never got a chance to stay there y'all stole my money that's what you did you stole my money never gave me my refund back so what more can I ask for y'all nothing but thief

4/10

Poor

30 Dec 2025

Loan

Yes it did and pool is dirty not as described . Washer or dryer is broken . Elevator is not in working condition make it inconvenient with family has kids and many suitcases

Leisure Family_with_children

6/10

Pleasant

15 Dec 2025

Mohammed

Elevator not working. There were rips in blanket and room curtain. Decent customer service.

10/10

Exceptional

13 Dec 2025

Duy

Clean room

Partner

10/10

Exceptional

08 Dec 2025

DAVIN

Nabina was a great concierge. The rooms are spacious and clean. Good nightly rate. Love that breakfast is incuded in your stay. Close to Chinatown and other food establishments.

Leisure Friends

10/10

Exceptional

16 Nov 2025

jose

Nice hotel

4/10

Poor

11 Nov 2025

Tina

My husband and I have always chosen to stay here whenever we’re out of town because it’s been one of our favorite places. However, our experience last night was very disappointing. We had our baby with us, but the hallway and our room smelled strongly of weed. We politely asked the front desk to change our room, and the staff acknowledged the smell but told us to wait a couple of hours to see if it would go away before deciding what to do.

That response was very frustrating, especially since we had a baby with us. We ended up checking out that night and moving to another hotel. We truly hope management sees this and considers issuing a refund, as we didn’t pay to stay in a room that smelled like weed. It’s unfortunate, because we’ve always enjoyed staying here in the past.

4/10

Poor

03 Nov 2025

Andrew

Payed for a service and they couldn’t even offer me a TV that was functional. Me and partner could not watch TV together at our stay.

4/10

Poor

28 Oct 2025

izamar

The room smell like humid the blines didn't close all the way i got and \"upgraded\" room i dont even want to see the regular room
The water pressure sucks and the breakfast only cereal and toast they had
They only have a full breakfast on the weekend

Business

10/10

Exceptional

25 Oct 2025

brandon

Yes

6/10

Pleasant

05 Oct 2025

KHOA

We liked the cleanliness, staff, and service, but we weren’t a fan of the water pressure and temperature, amenities, or property conditions. It seemed like the owner was trying to cut costs everywhere. The water pressure was low, and the water was cold even when we turned it all the way to hot. The room had very low lighting, the soap and shampoo were not very good quality, and it seemed the AC was running at an improper level in the hallways made it smell like mold. We didn’t try the free breakfast, so we had no comments on that. We stayed at this hotel twice but we were so disappointed this time.

Business_and_leisure Partner

4/10

Poor

03 Oct 2025

Cindy

Musty smell and small tough towels. Nice location but I would not stay again.

Partner

6/10

Pleasant

20 Sep 2025

Nakia

The front desk workers were great but housekeeping very unfriendly! The hotel is in poor condition and just not being taken care of!

Business_and_leisure Family

8/10

Excellent

16 Sep 2025

Dalip

Good pricing, breakfast included, AC worked great

Business Family

8/10

Excellent

11 Sep 2025

Brittany

Everytime the stay is great , minor things but I would stay again . The bed I had was wobbly however it was a comfortable stay

Self

8/10

Excellent

22 Aug 2025

Martin

The bathroom tap is old and it took time to bath.

Business Partner

10/10

Exceptional

17 Aug 2025

Mohammed

Enjoyed our stay

Business_and_leisure Partner

2/10

Poor

12 Aug 2025

Douglas

Mold smell, Horrible Staff, no breakfast

Hotel smells very strongly of mold. Room was dirty. Literally a dirty rag was left on floor in corner of bathroom. There was mold growing up side of wall. The shower faucet didn’t have any pressure. When I called the front desk. The woman Sharma, was Very rude telling me to turn and move the shower head around till it works. When I told her no, it doesn’t work. She told me to stop being rude. It’s not rude to ask for a new room, and let you know what was going on with this one. Breakfast was stopped an hour before it was supposed to be. Was told, it’s closed when I asked at 8am. Was supposed to be open till 9.

Partner

8/10

Excellent

10 Aug 2025

Earnest

Staff was cool. We had to bring down towels to get new ones. The bed was hard. Breakfast was good. Other than that everything was good.
There were a lot of people wondering the streets near the surrounding businesses and establishments.

6/10

Pleasant

29 Jul 2025

DERRYN

Soso

1. The room had a wet smell.
2. No bedding for the pullout couch, the mattress on the pullout was very thin, you could feel the bars through the \"mattress\", the sheets/comforter given for the pullout were very thin
3. They closed down breakfast almost 30 min before the reported end time. Didn't make any fresh breakfast items almost 45min before reported end time.
4. Only given enough towels for 1 person. Then has to return those towels before you were given another set.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

trong

Great place to stay when visiting and tasting the Asian cuisines

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Calvin

Great price & location

Leisure Partner

10/10

Exceptional

28 Jun 2025

Rebecca

Will definitely stay here again!

Couldn't be happier with our stay! The entire staff was wonderful. Breakfast was as expected, when we checked in, they explained to us how breakfast worked. I see a lot of complaints about it only being waffles. Well, they tell you on the paper they give you at check in that Monday through Friday. It's just a standard cold breakfast, Saturday and Sunday are continental breakfast. Our room was cold. The refrigerator was cold. The microwave worked great. The pool was clean. The entire hotel was clean and my son and I had a wonderful two night stay.

Friends_and_family Family

6/10

Pleasant

25 Jun 2025

Brittany

Breakfast consisted of cereals, waffles, and yogurt. Not much else was offered.

Partner

4/10

Poor

24 Jun 2025

Lorna

Terrible

I don’t normally complain. This is the worse stay. Room have a bad smell. Water pressure in the shower was terrible. don’t know what happened in the closet. Cannot even use it. The wall up close to the ceiling was dirty or it might have been a mold. Not sure. But I am not happy with my stay.

Friends_and_family Family

2/10

Poor

22 Jun 2025

reina

Stuff was rude breakfast was not good

Business_and_leisure Family

10/10

Exceptional

16 Jun 2025

Albert

Cheap! Excellent motel!

6/10

Pleasant

15 Jun 2025

Amanda

Our room wasn’t ready well after the check in time. Toilet in the bathroom had very loose handle, partner had to fix it multiple times.
Other than that, staff was friendly and room was clean.

Leisure Family

10/10

Exceptional

09 Jun 2025

Miya

Our stay was actually amazing! The staff greeted us and informed us of all the amenities they have available. I loved the complimentary breakfast.

Leisure Partner

10/10

Exceptional

08 Jun 2025

Emily

Gọod

2/10

Poor

08 Jun 2025

Jawad

Seems like owner is nickle dimming on everything. Low water pressure, low light in room, small low quality soap, no AC in hallways which made it smelling like mold

Leisure Family

6/10

Pleasant

06 Jun 2025

Talisha

The staff are very welcoming. The breakfast consisted of only waffles and coffee. The pool is accessible to anyone outside.

Leisure Family

10/10

Exceptional

04 Jun 2025

Tony

You have not disappointed us.

Convenient location. Very clean , friendly front desk.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2025

cary

Helpful staff. Clean room

Business

6/10

Pleasant

03 Jun 2025

Darien

Decent stay and well priced.

Business Friends

4/10

Poor

02 Jun 2025

David

Inadequate lighting in the room. Key constantly didn’t work. No sheets or blanket for the pullout sofa. The only good thing about this place was the lady that worked the day shift. She was very helpful and professional.

Leisure Family

2/10

Poor

02 Jun 2025

Trang

Pictures are nothing like what you see in person. Literally walked into our room and walked out willingly to take a loss on the room because there was no way we would be sleeping there. Spoke to a representative and was refunded $100 from total stay. Wasn’t looking for a refund but just letting them know they need to update their pictures because it’s false advertisement. Smells, furniture was dirty. Couldn’t pay me to stay here. By far the biggest disappointment. Ended up booking a different hotel.

8/10

Excellent

29 May 2025

Cheukho

Staffs are friendly and helpful. Room is clean and provided what we need for a day of stay. Breakfast doesn't provide a lot of different items. Key cards to our room failed 2 times and had to go to front desk twice to have the keycards re-programmed twice.

Leisure Family

2/10

Poor

28 May 2025

Anh Tuan

The first room they gave us was full of Mold on the ceiling and smelled bad. Dirty stains were everywhere on the carpet. Then we asked to change the room. The second room still had Mold on the ceiling and mold in the shower. The girl at the front desk doesn't seem happy when we ask for a room change. She told us that they don't have many rooms available to change, and the rooms with mold will be given to someone else after us. Stay away from this place. The hotel is old. From the outside, many missing tiles. Inside, the room was moldy and smelled bad. They know their room has mold, but they will let customers stay in the Moldy room anyway to make money. This is a serious health hazard violation.

Leisure Family

4/10

Poor

26 May 2025

Desse

I enjoyed that the room was cold and not humid. Aside from that, the whole hotel smelled dirty, the elevator seemed unstable and was out of order for an entire afternoon, the toilet paper in our room was not changed, we were only given 3 towels for four adults, there was no shampoo or conditioner in the room, and the breakfast was not good. Staff was kind.

Leisure Family

8/10

Excellent

25 May 2025

amy liu

Easy in and out, convenient for shopping

Business Family

6/10

Pleasant

18 May 2025

Joseph

breakfast nonexistent

breakfast only has waffles and dry cereal.

Business

10/10

Exceptional

17 May 2025

Mohammed

Comfort suites

My stay was very comfortable at this hotel very good service and the receptionist made everything very easy for us he was very attentive and helpful his name was sunny his customer service skills were top notch 👌 thanks again sunny

Partner

2/10

Poor

14 May 2025

Jamaal

We were very unhappy with the condition of the building. However, the front desk staff was nice.

10/10

Exceptional

11 May 2025

Clinton

great

10/10

Exceptional

06 May 2025

Joe

Great place

Everything about it was great.

Business

2/10

Poor

04 May 2025

Samuel

They refused to give me house keeping services, I live there for 14 days! No house keeping, no change bed sheet, no clean towel for 14 days! They refused to give me clean towel, I have to wash them by myself.

I will report this to their headquarters. Service? No service at all, all staff are rude. Elevator broke for one week. Breakfast is very bad.

Do not live here, you will be very disappointed

Business Self

2/10

Poor

04 May 2025

Verified traveler

F&&@king awful!

Horrible

Mold on ceilings
Phone didn’t work
They didn’t put wake up call in as expected
Made me move rooms saying water was leaking in room below and I hadn’t used water at all yet

Stains on chairs

Business

2/10

Poor

01 May 2025

abdelsalam

TERRIBLE HOTEL. FRONT DESK WAS NOT HELPFUL, CHECKED IN AT 2 AM CHECKED OUT 2:30AM SAME NIGHT. ROOM WAS FILTHY AND HOTEL WAS SMELLY, ELEVATOR WASNT WORKING

Business Self

2/10

Poor

30 Apr 2025

David

Car Was Stolen!

Car was stolen from the parking lot :(

Not a great area.

10/10

Exceptional

26 Apr 2025

Timothy

Nice customer service and clean room

Leisure Partner

6/10

Pleasant

21 Apr 2025

Cherese Arielle

Very loud guest during entire stay at night.

Leisure

10/10

Exceptional

15 Apr 2025

Cuong

It's good. We'll come back

Leisure Partner

10/10

Exceptional

13 Apr 2025

Kayteeana

Everything Was Great

Partner

4/10

Poor

10 Apr 2025

Nallely

The hotel did not look any like the photos we got a very dirty couch. The night we checked in the elevator was not working supposedly was going to be fixed the next day and it never got fixed we had to carry everything through the stairs we had reserved for my moms surgery and it was a bad inconvenience making her take the stairs

10/10

Exceptional

08 Apr 2025

Kieuoanh

Awesome

10/10

Exceptional

05 Apr 2025

Thomas

front desk was very friendly. Nice rooms

Leisure Family_with_children

4/10

Poor

02 Apr 2025

ROWENA

No room and smell in hallway its a bad smell toilet no good😞

Friends_and_family Friends

2/10

Poor

01 Apr 2025

Angelica

They charged me $75 for towels when the latch to the room was broken the carpet had burnt marks and the couch inside the room was worn down and had holes that calls for infestation of rats please book elsewhere for the same price and better quality

Business_and_leisure Family

2/10

Poor

01 Apr 2025

Angelica

They charged me $75 for towels when the latch to the door was broken the carpet had been burnt out inside the room the linens were not clean the couch inside the room was worn out with holes that call for infestation of rats Please go elsewhere they have same price and better quality

Business_and_leisure Family

2/10

Poor

01 Apr 2025

Angelica

They charged me $75 dollars for damaged towels when the latch to the room door was broken the carpet inside the room had burnt marks and the linens were not clean and also the couch inside the room was worn down with holes that call for an infestation of rats. Please look elsewhere that have same low price for better quality.

Business_and_leisure Family

8/10

Excellent

31 Mar 2025

Rodith

Good

Business_and_leisure Family

10/10

Exceptional

30 Mar 2025

Ana Maria

The receptionist, Sunny is very pleasant, and helpful with providing information, his smile made us feel welcome, his warmth at receiving us made us feel we can count on him if we needed assistance. The lobby , the elevator, the hallways are clean. We enjoyed our stay.

Business Family

10/10

Exceptional

30 Mar 2025

Ana Maria

Clean, quiet, very efficient staff. Receptionist, Sunny, is very pleasant, he listens attentively to questions, explained the reason of our downgrade clearly, and responds to essential requests with utmost courtesy. I would say he is one unique and significant good review to me and my family. He granted our request for extra blankets for 2 rooms the same day, explained why we need to wait for it couple of hours, his honesty and courtesy is something. More power to your staff!

Business Family

6/10

Pleasant

21 Mar 2025

Karen

Nothing fancy, Room was clean but the sofa bed smelled bad and was frayed , breafast was nothing to brag about, no water for instant oatmeal, BEWARE... the deposit was $150, in my opinion $125 too much. The best part was the evening desk clerk. She was sweet.

Business_and_leisure Family_with_children

8/10

Excellent

17 Mar 2025

Exyl

Receptionist was approachable and kind.. A/C was not working properly but I saw the New A/C that they are about to install and change the old ones..

Leisure Family_with_children

2/10

Poor

12 Mar 2025

ABHAY

Great location but terribly maintained

8/10

Excellent

28 Feb 2025

Taiyu

The location is convenient to restaurants or meet friends.

Partner

4/10

Poor

27 Feb 2025

Brittany

Shower broken and would not switch rooms

I’ve stayed here before (several times) booked in my name and my partners name . This is the first time I’ve encountered a problem and it was not addressed . The shower would not work , it only dripped out and not like a regular shower . Nadina said “that’s how all the rooms are” no it is not bc I’ve stayed before and the shower was never that way. I asked to be moved to another room bc we needed to shower . She said it was not possible and it was full. It was not bc there were bookings online and ppl walking in to check in . My entire stay was not enjoyable and I was not able to clean , this visit gets 0/5

Partner

2/10

Poor

19 Feb 2025

Roxy

Don’t waste your money

Didn’t stay due to condition of property. Lobby furniture is all stained, exterior of the building falling apart, when you walk-in it stunk like 10 cans of Lysol. The icing on the cake was no one was there at front desk to greet us. I had to yell “hello”.

Friends_and_family Family

2/10

Poor

16 Feb 2025

John

Charged me twice for a deposit

2/10

Poor

16 Feb 2025

YE

There were bedbugs.

8/10

Excellent

15 Feb 2025

HOWARD

The hotel is good for the price. The staff is very professional.

Business Self

4/10

Poor

10 Feb 2025

Anthony

Property near crime- infested area.My friend who was staying with me actually witnessed an encounter with the police where the office withdrew his weapon. No room serve during our 3- day stay. No extra washcloths/towels, trash not emptied, staff indifferent.

Leisure Friends

10/10

Exceptional

10 Feb 2025

Melvin

Great location, close to various places & entertainment. Clean room microwave/ refrigerator!

Leisure Family

10/10

Exceptional

05 Feb 2025

Emrah

I really thank the hotel employee who welcomed me. He was very kind and sincere, he helped me a lot. I would like to express my special thanks to him

10/10

Exceptional

04 Feb 2025

Melad

Best hotel

8/10

Excellent

28 Jan 2025

megag

Its moderately good and affordable

Leisure Family

10/10

Exceptional

26 Jan 2025

Eli

The furniture is old and broken. The room smells. The staff is unhelpful, nasty and have an attitude.

Leisure Family

4/10

Poor

19 Jan 2025

Kim

Dirty Place

The room doesn't have enough light, the plug-in outlet for both side of the bed is not working, the sink water takes a long time for the hot water to come out, the curtain shower can't closed entirely to cover the shower tub, the safety safe is broken, the hanger only have two hanger and I can't hang enough for me and my husband clothes, the sofa looks dirty spot on it, and the bathroom tub is not clean with yellow stains.

Partner

8/10

Excellent

17 Jan 2025

Brittany

Front desk is very nice , clean

Partner