Holiday Inn Exp & Sts Houston Westchase

Holiday Inn Exp & Sts Houston Westchase - Westheim

United States , Houston - TX
HOUSTON, 11303 Westheimer Rd.
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100 reviews shown

6/10

Pleasant

22 Apr 2026

Paul

Location good. Breakfast was rubbish. We eat out most days. Lifts failed regularly.

Family

10/10

Exceptional

21 Apr 2026

James

Great location

Friends

8/10

Excellent

21 Apr 2026

Terri

Breakfast was great. We had 2 rooms. In one room the thermostat was not working and the temperature dropped from 67 to 60 in that room and it was cold. Otherwise, nice clean room.

10/10

Exceptional

21 Apr 2026

Carla

Being from a small town and not expecting anything fancy, it was perfect for a one night stay. Upper floor was very quiet.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Gowrishankar

Great price for the location, Large Breakfast spread with multiple options, Clean rooms

Friends_and_family Family

8/10

Excellent

21 Apr 2026

MUKESH

Staff was very helpful. Continental breakfast included, closed promptly at 10am.
The property is old and the rooms are pretty small.. we were family of 4 and had 2 double beds and there wae no moving space at all. Had selected city view but there was not much you could see. Don’t know how the other no view rooms were so I would not care next time if there was a view and pay extra. I’d rather pay for bigger room than the view. There’s no fridge fyi. Staff was very helpful and were able to suggest if we should walk or take the uber or the train, that helped us a lot for our 2 day stay. Will likely pick this one again for the price.

Family_with_children

6/10

Pleasant

20 Apr 2026

Heather

If you’re trying to get out in the morning via the elevator, expect to wait a WHILE. With only two small elevators, they are not equipped to hall the amount of people they have staying at the hotel at any given time. Other than that, the hotel was relatively clean. Most of the ice machines were broken, but the ac worked fine.

Friends

8/10

Excellent

19 Apr 2026

Linda

Hotel is in an excellent location, don’t be put off by the facade! The building is tired but rooms were spotlessly clean and well appointed. There are 36 floors and 6 rooms on each floor. The most enormous bed and I have to say it’s the most comfortable bed I’ve ever slept in in a hotel. Big, bouncy pillows and immaculate bedding. Towels, flannels, bath mat were changed every day regardless of whether they’d been used. Dove shampoo, conditioner, shower gel, hand wash and body lotion is provided in big bottles. An ice bucket is provided with ice machines on a few floors. A coffee machine with pods is beside the bed. Alarm clock, hairdryer, tissues, iron and ironing board and a free to use safe are also in the room. There are only two lifts and we did have to wait a while at breakfast time but never at other times. In reception there are bottles of water, packets of crisps and fresh cookies in paper bags that you can help yourself to. Breakfast was like a cattle market, a tiny breakfast room with plastic chairs and tables and not a huge selection but it was very tasty. The reception staff were fairly helpful, however we arrived at midnight and they took a security deposit for each of the 3 identical room I had booked, different amounts, $225 to $165 but no reason why they were different. They couldn’t provide a receipt for these and when we checked out and I asked for them to be refunded to my card she said it wasn’t anything to do with the hotel. I’m praying I get it back!!

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

Travisa

Clean room
Staff
Breakfast
Air conditioning

Partner

8/10

Excellent

19 Apr 2026

Miriam

The room lacked a refrigerator and microwave.

Family_with_children

2/10

Poor

18 Apr 2026

Tevaneil

This place need

2/10

Poor

17 Apr 2026

Camille

Pros: A place to rest your head after a long day. Cons: this hotel has many issues. The appliances are outdated. The breakfast is terrible nasty, dry pancakes, nasty eggs, hot juice with no ice. I went to the front desk and asked Mrs. Touria about ice for juice and she told me that i should go on the 35 floor for ice if i want ice in my juice. I had to be playing Plumber on the toilet that was keeping me up all night. Mr. Williams lacking customer service, I was talking to him and he had his black comb , combing his beard in front of the desk while talking to me. He had bad attitude and doesn’t give you a chance to explain my concerns. Mr. Ricardo was a breath of fresh air, very pleasant to talk to, always smiling and very professional. The elevator is very slow, bathroom dirty with brown dirty marks on wall. I will never come back to this hotel, the Hyatt hotel beside you all is where I’ll be staying going forward. This hotel doesn’t have any type of class, they are no competition for the other hotels around them. Not happy!!

Family_with_children

10/10

Exceptional

17 Apr 2026

Claude

Great spot. Nearby a lot of places you want to see in NYC and can walk as well and safe. Only thing is breakfast can be a little crowded.

Self

8/10

Excellent

17 Apr 2026

Todd

Elevators are completely inadequate to handle the traffic. Long waits for elevators was my only complaint on an otherwise perfect stay.

I would probably stay there again.

Family

8/10

Excellent

17 Apr 2026

EMMANUEL

Not to bad but very busy place

Partner

4/10

Poor

16 Apr 2026

Jiraporn

This time, the staff seemed unwelcoming—they weren't friendly at all.

4/10

Poor

15 Apr 2026

raquel

Front desk lady Touria was passive aggressive and rude. Not clear with directions.

4/10

Poor

14 Apr 2026

Carmen

It was buffet. If you didn’t get it when it came out, you’re eating cold food. The fan would be cold when it was cold out and turn off when it was hot out. Unbelievable!!

Self

8/10

Excellent

14 Apr 2026

Carmen

The attention of the reception ladies was excellent, very friendly and always smiling. The room was fine, but the bathroom made a lot of noise in the air, even when everything was off. The breakfast was very good, many things to choose from and fresh.

Family

8/10

Excellent

14 Apr 2026

Emma

Decent room but could do with some TLC. Breakfast was challenging both in terms of finding somewhere to sit as well as the offerings. If you want coffee and cereal you should be ok. We chose to go out for breakfast as NYC has so much choice.

Partner

10/10

Exceptional

13 Apr 2026

Sarah

This is a great find if you're coming to NYC for the first time, or are on a budget. It's right in the heart of Manhattan and all the subways. There's a warm, free breakfast for you to fill up before spending $$$$$ on other NYC meals. The room is simple, but clean. Heater was great.

Business Partner

10/10

Exceptional

12 Apr 2026

Marcus

Parking was high on Expedia

Self

8/10

Excellent

12 Apr 2026

Troy

The breakfast was really good. Customer service was excellent.

Partner

10/10

Exceptional

12 Apr 2026

Norma

The staff is incredible! They went out of their was to make me feel comfortable & happy. My room was always very clean. Location is ideal!

Self

8/10

Excellent

11 Apr 2026

Annette

Rooms are a little dated and walls paper thin but location to times square was excellent. Breakfast buffet was manic with not enough seating but it was spring break

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Lloyd

Great breakfast

Friends

2/10

Poor

10 Apr 2026

Joshua

Bed was caved in. Wasnt comfortable. Bugs in the shower. Elevator didnt work.

Partner

2/10

Poor

08 Apr 2026

Rocel

This was the worst Holiday Inn I have ever stayed at. From the moment we checked in, the staff were impolite and unwelcoming. When we requested a room change, everything became disorganized and the situation was handled poorly. The air conditioning in our room did not work properly, and the hotel looked completely different in person compared to the photos online.
The building itself is very old and poorly maintained. During breakfast, if you arrive a bit late, there is hardly any food left. Even the elevator was often overcrowded, making the stay uncomfortable.
Overall, the experience did not meet expectations and was very disappointing.

Partner

8/10

Excellent

08 Apr 2026

Marmalu

••••••••

Self

10/10

Exceptional

07 Apr 2026

Cynthia

Great location, clean rooms. Crowded lobby and breakfast but otherwise great experience.

Family

10/10

Exceptional

07 Apr 2026

Wei

overall it is a compact hotel with everything.

Family_with_children

8/10

Excellent

07 Apr 2026

Leyla

Friendly and helpful staff. Great location. Clean room and comfortable bed. The only drawback was that the elevator was overcrowded most of the time.

6/10

Pleasant

06 Apr 2026

Nathalie

Les chambres sont petites et ce n’est pas au goût du jour. Beaucoup de monde pour la gestion de l’ascenseur et du déjeuner.
Bien situé et coût des chambres raisonnables.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Tina

There was a very squeaky door in room near by or above us that seemed to be used all night and day. So loud it woke me a couple of times. The bellman was very friendly and helpful. I felt misled when I asked for a King and it wasn’t a traditional sized king. When I enquired at the desk they just brushed it off like everyone should know that New York has smaller kings. I measured it, it’s smaller than a ‘hotel’ king. I’m 5’2 and my feet hung over the end! I personally would not recommend this location. It’s very dated, loud and breakfast was incredibly crowded and under stocked. It was as clean as an old building could get (except the red stains on our carpets)

Partner

4/10

Poor

05 Apr 2026

Kristoffer

If you are staying here, ensure you have very low expectations. Rooms are extremely dated, furniture is very worn. Gentleman at check-in was not friendly at all. No eye contact, no warm welcome. Nothing. The gal at check out today was no better. Took the keys at all she said was all set. Never said thank you. Lobby area is a dump. Empty water canisters, never had anything in them. Overall, extremely disappointed. I will not return. This trip reminded me why I usually stay at Hilton branded properties. This place is a dive!

Partner

10/10

Exceptional

05 Apr 2026

Joshua

Good

8/10

Excellent

04 Apr 2026

Gwendolyn

Room 2101 was fairly clean. The A/C worked well. No issues/problems with the shower or running hot water. The bed was comfortable. The space inside the room was comfortable for the 2 of us. I denied room cleaning, however, they were on point with replacing clean towels (at my request). We didn’t eat breakfast there, however, they kept a restock of water and lemonade in the lobby area as we navigated to and from the hotel. I definitely will stay there again!

6/10

Pleasant

03 Apr 2026

Anna

The hotel room mattresses had lumps and the elevators stop working a couple of times during the morning hours while the free breakfast was going on.

Family_with_children

6/10

Pleasant

03 Apr 2026

Venkatesh

The room was bad it got fixed in two days. Had to deal with hot air in room. Small place for breakfast. No other place to sit and eat. Two elevators definitely not enough for such crowd place. Had to wait More than 15 mins just for elevators. TV was bad none of channels were good enough to see. Just dots all over tv. Windows were not clean. Not much options in bathrooms like shaving kit or dental kits. Pretty basic and very highly charged for that facility. Not worthy.

Family_with_children

6/10

Pleasant

03 Apr 2026

Tracey

Not what i expected.

Family

10/10

Exceptional

02 Apr 2026

Shannon

The breakfast was the best ever

6/10

Pleasant

02 Apr 2026

Alison

The staff was thoughtful and kind. Willing to help and accommodate so many requests. The hotel was less than stellar. Broken pieces and almost broken showers and sinks. Breakfast was always out of something; plates, napkins, utensils, hot water, milk. Elevator almost broken and very scary to ride up to the floors. Had the staff not been as great as they were it would ha e been much lower over all rating.

Family

10/10

Exceptional

01 Apr 2026

Aurelio

Need to update the rooms

10/10

Exceptional

01 Apr 2026

Adrian

My fiancé and I thoroughly enjoyed our stay at the Holiday Inn Express Times Square. It was exactly what was needed for our purpose. I performed at Lincoln Center, and it was convenient and close to the venue, so I could arrive on time by walking or Uber. Thank you for the bottles of water! I will keep this on my list of hotels that are priority picks for us.

Partner

10/10

Exceptional

31 Mar 2026

Lizbeth

the cleaning staff / maintenance crew was absolutely amazing and very respectful i hope they get paid well for the great work they do with up keeping the facilities. Touria from the front desk was very efficient kind and professional. There was another woman at the front desk in the later evenings that was not as friendly and did not want to provide water bottles for some reason. i hope she receives the proper training she clearly needs. overall great experience for the price paid.

Self

8/10

Excellent

30 Mar 2026

Adam

overall good place to stay, breakfast can be hectic will lack of space

Partner

6/10

Pleasant

30 Mar 2026

Temitope

The internet was good and the breakfast inclusion fee was great. The housekeeping however was sometimes irregular.

Family

2/10

Poor

29 Mar 2026

linda

Upon arriving to our room. The blanket was full of I believe cat fur. I am allergic to cats. I was constantly requesting for new blankets. I feel like the tub was dirty. I’ve seen two cockroaches in the bathroom. Was never told the valet would take up to half an hour to arrive upon leaving. Enha and the bellman were accommodating. The bellman is extremely kind. Location is convenient to time square.

Partner

10/10

Exceptional

29 Mar 2026

Yohance

Great stay. Very Convenient Location. Hotel is not 5 Star, but perfect for the Price and Location. No complaints.

8/10

Excellent

29 Mar 2026

Claudio Ricardo

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Sandra

Very good location- easy access to almost everything. Free daily breakfast (eggs, sausage, potatoes, pancakes, muffins, fruit, etc) comfortable beds, rooms are clean but tired. Complimentary water and chips everyday (until it runs out). Complimentary hot chocolate every evening when you return from sightseeing - nice touch after walking all day. Do bring ear plugs because you are in Midtown and there is just so much noise outside.

Family

10/10

Exceptional

27 Mar 2026

Allison

I didnt have breakfast.

8/10

Excellent

26 Mar 2026

Megan

Small room but to be expected in NYC. Bathroom shower could use some updating. Breakfast choices could use some variety and need to be filled appropriately. Wait times for elevators were long at times.

6/10

Pleasant

25 Mar 2026

Daniel

It’s a cheap option in a over priced city
The rooms are small and with a strong cigarette smell to it. Even my clothes smelled like cigarettes.
The staff were nice and helpful.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Wakley

Close to time square but the hitel doors lock at 11.
Nice and clean, breakfast was ok

Partner

6/10

Pleasant

23 Mar 2026

mallory

Waiting too long for elevators, room keys always deactivated, staffs can be more helpful and friendly. Our room has no hand soap, no bath mat. Room facing street was pretty noisy. Good breakfast with options. There are free waters n chips at reception daily.

Family

10/10

Exceptional

23 Mar 2026

Diane

People are friendly

Partner

10/10

Exceptional

23 Mar 2026

Alecxa

Good location and friendly staff.

Partner

10/10

Exceptional

22 Mar 2026

Julia

Would stay again. Friendly staff, and good breakfast close walk to everything.

Family_with_children

10/10

Exceptional

22 Mar 2026

Rachel

Great location to walk to everything, nice staff, good breakfast. I would stay again

Family_with_children

6/10

Pleasant

22 Mar 2026

Benjamin

I have stayed at a lot of Holiday Inn Express locations and this property was on the lower end of what I expected.

4/10

Poor

21 Mar 2026

John

You get what you pay for. Big mistake! How about waiting 10 minutes for the water to get warm? Black grout, HVAC machines that were broken. Just very poorly run and maintained.

Business

8/10

Excellent

21 Mar 2026

Yiselk

AC was great!! Accommodations were tight for a family of 4 with 2 teenagers but we weren’t in that room for a large portion of the stay. Hotel is centrally located and was close to subway stops and Broadway. Breakfast was also good but seating was limited. Front desk offered water bottles and snack which were greatly appreciated after a long day of sightseeing.
Be cautious of the elevator they mean it when they say max of 6 occupants. Fire department had to come when one of the elevators got stuck due to too many occupants on board. Overall a pleasant stay.

Family_with_children

8/10

Excellent

20 Mar 2026

Heather

Clean room, good location and friendly staff

6/10

Pleasant

20 Mar 2026

Gerardo

Hotel was great, my only complaints are of the breakfast line and elevator. We waited over 23 minutes for an elevator at which point we decided to go down 5 floors of stairs. The breakfast bar can have a long wait if you don’t get down early enough. Over all customer service, room, and distance was great!

Family_with_children

10/10

Exceptional

19 Mar 2026

Johnny

The hotel need some repairs and more cleaning

Friends

2/10

Poor

18 Mar 2026

Hien

The room smell like cigarettes.Heather was loud like a helicopter.staff is not very nice.ok if you offer with the rate and clean it..

6/10

Pleasant

17 Mar 2026

Ashley

Staff were kind, rooms need updating, elevators had issues entire stay.

Family

10/10

Exceptional

17 Mar 2026

Tina

I'll be back

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Happiness

I stayed here for three nights in March 2026, and for the price, it was very comfortable. The room was tidy, the bathroom clean to my satisfaction, and the location was perfect - just a short walk to Times Square and nearby stations, so I could get around easily.

I had a restful stay overall. The only downside was the breakfast - it wasn’t terrible, just not my favorite. But there are coffee shops close by

That said, I’d definitely recommend it to first-time visitors looking for a budget-friendly stay in NYC.

Self

8/10

Excellent

16 Mar 2026

Shahrzad

Clean rooms, just breakfast area was tiny and loaded.

Self

4/10

Poor

16 Mar 2026

Lisa

Elevator wasn’t working and the room was to small

Partner

10/10

Exceptional

15 Mar 2026

Chad Alan

Great staff and a very convenient location to Times Square.

Family

10/10

Exceptional

14 Mar 2026

Mariam Tatiana

Everything clean breakfast excellent

6/10

Pleasant

13 Mar 2026

Morgan

Super grungy, bad elevator, nail polish on sheets, etc.

Self

4/10

Poor

13 Mar 2026

Claudia

The breakfast was over packed had to wait for food and even if we got on time we still didn’t get anything because they closed it

Partner

2/10

Poor

11 Mar 2026

Kenneth

Terrrible property. Tiny room no towels. Sorry. No hear.

6/10

Pleasant

11 Mar 2026

Lorraine Lynne

Overall, this hotel was just okay. The room felt very old and dated, and the bed had a deep hole on one side which made it uncomfortable to sleep on. The air conditioner worked well and kept the room at a good temperature, but it was extremely loud throughout the night.

The positives were that the water pressure was great and the hot water worked well. However, the elevators were very congested and often took a long time to use. The breakfast/food options were also not very good—I’ve stayed at other hotels with included breakfast that were much better.

Considering I still paid a good amount for the stay, I expected more. Even the coffee machine overfilled the small cups and made a mess. Overall, it wasn’t a terrible stay, but it definitely didn’t meet expectations and I wouldn’t choose to stay here again.

Family_with_children

4/10

Poor

11 Mar 2026

Lisa

Poor Food choices, same thing everyday.

Partner

8/10

Excellent

10 Mar 2026

Halle

The breakfast area was not the best and most food was gone when I got there mid breakfast. The room itself was very secure, well kept, and spacious for a place in NYC.

Partner

10/10

Exceptional

09 Mar 2026

Neresa

Location was great.....in the center of everything. I had no issues.....l would do it again.....Thanks

Partner

10/10

Exceptional

09 Mar 2026

Leslie

I enjoyed everything it was walking distance to everything

Family_with_children

10/10

Exceptional

09 Mar 2026

Michelle

I recently stayed at a hotel in New York, and I had a generally good time. The room was spotless, super comfy, and right in the heart of the city, making it easy to explore. The people I met when I checked in were friendly and helpful, which really set a great tone for my stay.

However, after I left, I found out I’d accidentally left my watch behind. I quickly messaged the hotel to let them know and see if they could track it down, but I haven’t heard back yet. I know things can get hectic, but I’d really appreciate an update on where it might be.

Besides this little hiccup, my stay was overall great. I hope the hotel can work on getting better about letting guests know about lost items—a quick reply would really help keep everyone happy.

Family

8/10

Excellent

08 Mar 2026

Wilma

Very clean and excellent location, but need new mattress urgently

Business

10/10

Exceptional

08 Mar 2026

Hailey

10/10

Exceptional

07 Mar 2026

Karemly

Good

8/10

Excellent

07 Mar 2026

Dominique

Everything was close by or walking distance, close to time square, an amazing city view and continental breakfsst bar, the room wasnt as clean as we like and nobody responded to the request unless you went down but the staff was very nice and checked in on us 4 times in two days.

Partner

10/10

Exceptional

07 Mar 2026

Ciraida

Nice and clean. Very busy, compact lobby. Nice breakfast buffet. Friendly staff.

Partner

6/10

Pleasant

04 Mar 2026

Robbie

Location is great. Close to everything. Clean room. Beds were a bit uncomfortable. The breakfast was always slim pickings and never anywhere to sit. Still enjoyed the stay

Partner

10/10

Exceptional

03 Mar 2026

Luis

Excelente, ninguna queja.

Family_with_children

8/10

Excellent

03 Mar 2026

Jessica

Rooms were clean and staff were friendly and helpful.

10/10

Exceptional

03 Mar 2026

Walbert

Todo esta muy bien, tan solo que hay que esperar micho en la mañana a la hora del desayuno ya que los elevadores solo pueden bajar 6 personas a la vez.

Friends

10/10

Exceptional

26 Feb 2026

Phynix

wonderful staff wonderful breakfast

10/10

Exceptional

24 Feb 2026

sergio

Grewt services

8/10

Excellent

24 Feb 2026

Yahve

Everything very good, the only issue is the elevetor.

10/10

Exceptional

23 Feb 2026

Courtney

Nothing

10/10

Exceptional

22 Feb 2026

Ryan

The room was clean, big enough and had amazing views of the city. The hotel was perfectly located, in walking distance of transportation and attractions. The breakfast in the morning was hot and delicious. Great hotel.

Family_with_children

6/10

Pleasant

22 Feb 2026

Ashley

I would say the elevators just because a big group of ppl came in and I had to wait a long time to get up to my room bc my key wasn’t working.

10/10

Exceptional

22 Feb 2026

MARTA

Excelente!! Todo, supero mis expectativas!! Lo recomendaría 100%

Partner

10/10

Exceptional

21 Feb 2026

Pamela

I loved it! I was a bit worried due to some reviews but the place was cozy and very comfortable. They have a place for luggage before and after check in/check out. They give you snacks and water bottles and the breakfast was good. I would return again. The location was awesome, not only for Times Square but subway stations.

Partner