Candlewood Suites Houston Westchase

Candlewood Suites Houston Westchase - Westheimer

United States , Houston - TX
HOUSTON, 11280 Westheimer Road
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75 reviews shown

10/10

Exceptional

19 Mar 2026

Stephen

Excellent. Fabulous!

Self

2/10

Poor

09 Mar 2026

Ileyni

This hotel I would not recommend to anyone.The customer service was terrible.

4/10

Poor

24 Nov 2025

Dawn

Cockroach’s in room.

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Olasunkanmi

It was good

2/10

Poor

10 Nov 2025

Jared

I stay in a lot of hotels and this is by far the worst one I have ever been at. I will never stay here again. Horrible staff.

8/10

Excellent

14 Oct 2025

Ilona

Friendly staff
Great location
Rooms are good
Wish there was more equipped kitchen but good overall

Friends_and_family Family

8/10

Excellent

18 Sep 2025

MOYOSORE

Pool closed. Quiet

Business_and_leisure Self

2/10

Poor

26 May 2025

Cristal

The air in the room didn’t work, the walls were dirty and carpet was not clean

Leisure Family

8/10

Excellent

23 Apr 2025

James

Good

8/10

Excellent

22 Apr 2025

Stellamaris

Did not like the ideal of onece a week house keeping.

Business_and_leisure Self

6/10

Pleasant

04 Apr 2025

jay

THE SMELL INSIDE THE SUITE. ODOR NOT GOOD

4/10

Poor

16 Mar 2025

Verified traveler

Property has roaches, no iron or microwave which it says would have in room

Friends_and_family Family

4/10

Poor

08 Mar 2025

Rahul

Okay

I booked online for 2 queen beds and when I got to the hotel they gave me 1 bed with sofa bed.

Friends_and_family Family

8/10

Excellent

16 Feb 2025

DeAnna

It was great

Leisure Family

8/10

Excellent

15 Nov 2024

Brandy

Rooms are a bit small but front staff was friendly and the room was clean. Right off a road with a ton of different dining options from all different ethnicities

Leisure Family

10/10

Exceptional

04 Nov 2024

Keyontay

First I most say that I checked in on Sunday Oct. 27 and I checked out on Nov. 3, 2024. My check in the young lady at the desk was very nice and she smiled when assisting me and answering my questions. My room was clean and nice. I had a few missing items that others stole from the room. I reported it and the Manager Mrs. Leslie was so nice to help replace everything. During this week stay I saw her and other staff members and they were always smiling and in good spirits. Everything is around the hotel. Walking distance from a lot of food places and shopping. This hotel is very nice and I will return for another stay.

Partner

4/10

Poor

10 Jun 2024

cheng

No Rice cooker could be borrow。 The staff is a little terrible ，I can't get the email about receipt 。 No enough pans and bowls

Business Partner

2/10

Poor

21 May 2024

Yong

The worst hotel I have experienced so far. The room smelled terrible. The laundry room looks like a third world country type.

Friends_and_family Family

2/10

Poor

10 May 2024

Claudia J

Big lady tried to overcharge us $200

The receptionist was rude and rolled her eyes when we had a question about what she was charging us and why our reservation wasnt the same as we expected from Hotels.com. The room smelled damp and the carpet was humid(wet) the hotel itself smelled old when we walked in. The AC wasnt really cooling either. The bed seemed very lose and wasn’t comfortable at all. The swimming pool was very dirty. They have a patio with bbq pits and when we used it, it was filthy dirty, I asked for a broom to sweep it up myself. Never again. Do not recommend.

10/10

Exceptional

14 Mar 2024

CYPRIEN

Good

2/10

Poor

02 Jan 2024

Robert

Stay somewhere else!

They should be paying people to stay in this dump, not the other way around. Foul odors in the hallway; some rooms are located really far from the elevator, so if you have mobility issues, request a room near the elevator. This place could stand some big improvements.

Self

10/10

Exceptional

29 Jun 2023

Ciara

It was very comforting, clean, and the front desk was very friendly.

Leisure Partner

2/10

Poor

08 May 2023

Chenia

Manager was very rude and so was the housekeepers .

Leisure Friends

6/10

Pleasant

03 May 2023

Savannah

I came back to my room and my things were all over the place.

Leisure Family_with_children

2/10

Poor

06 Mar 2023

nacole

Never Again

Was charged $319 for twice in one day. I locked my card and luckily I did because they tried to run my card for another $319. I was told to come see the manager at 6 am the next morning. No manager was there in the a m. Clerk at front desk said I had to wait until i checked out and then wait another 3-5 business days for my money to return. The hotel is very run down and in need of update. Bed was comfy I will say. The first night I killed a pregnant cockroach in the bathroom. Very sketchy area. I would never stay at this hotel again.

Friends_and_family Family

2/10

Poor

01 Mar 2023

Robbie

Doing remodeling, while I was trying to nap.

Leisure Self

8/10

Excellent

20 Aug 2022

Amer

Good room amenities, no daily housekeeping

It was good. I didn't appreciate no daily housekeeping. Pool was a bit dirty. Room was good with amenities that I needed. Overall, it served the purpose.

Business

2/10

Poor

10 Feb 2022

Keith

Staff was BIZARRE

Business_and_leisure Friends

2/10

Poor

02 Nov 2021

Ashjanae

Booked a reservation early October just to go in on the day of for them not to have anything ready , then later that day call and say we have one ready . Like I haven’t booked somewhere else

Business_and_leisure

4/10

Poor

30 Aug 2021

Jessica

Bad experience

Overcharged me for deposit. No clean towels no sofa bed stove barely works no utensils to use to cook. The tv had only one channel just bad experience

Business

4/10

Poor

15 Jun 2021

Joyce

Family funeral

I did not get the room I reserved on line. There seemed to have been an issue with the third party system that I used to make the reservation. The desk clerk gave me some explanation that did not make sense. I was in town for one night and did not want the hassle of looking for another room at a different hotel which is the only reason I stayed!!

Friends_and_family Family

6/10

Pleasant

30 May 2021

Verified traveler

Close to where I needed to go.

Business_and_leisure Partner

8/10

Excellent

01 May 2021

Verified traveler

Everything was in good condition

Leisure Partner

2/10

Poor

13 Mar 2021

Verified traveler

They were renovating so it was very uncomfortable but candlewood is always an option for just not this location 😩

Leisure Family_with_children

10/10

Exceptional

01 Jan 2021

James

Oddly see a room layout for such a great price.

Friends_and_family Friends

2/10

Poor

25 Feb 2020

Alan

Squashed 1 bug upon opening the door to the room. Within 2 minutes saw another large bug (1/4 inch )on wall behind bathroom door. While that was happening my wife saw another bug run under refridgerator. Never unpacked went back downstairs and checked out

Partner

8/10

Excellent

23 Feb 2020

Deborah

Good location in Westheimer

Well located with lots of amenities close by including Wholefoods and fast foods. Friendly reception staff. Room was well appointed but a few items could use attention to maintain standards - stain on recliner (head) and carpet hole near the wall. Good value for money and I would stay again.

Partner

2/10

Poor

16 Jan 2020

JECK

no one is ever in the front. waiting forever to just check out. asked for extra sheets and pillow for pull out bed, but all they had to give me was one thin sheet. the whole hotel smells like smoke.

Leisure Friends

10/10

Exceptional

07 Jan 2020

Gabriela

Best hotel

Personnel staff are very friendly and experienced. They furnish pretty much, everything you need. Best hotel stay so far and I have been here over a month and still go to stay here.

Friends_and_family Family

10/10

Exceptional

05 Jan 2020

Verified traveler

Everyone here is super friendly and helpful. Thanks to everyone here for being so kind. I have been here over a month now.

8/10

Excellent

02 Jan 2020

priscilla

Service excellent condition not so good

Service was excellent room was starting to mold top of the ceiling from moisture in room

Self

6/10

Pleasant

06 Dec 2019

Verified traveler

The beds are small, the facilities are damaged and the place is not clean

Leisure Family

2/10

Poor

02 Dec 2019

leon

no comment about services lair to customer never come back

Business_and_leisure Friends

10/10

Exceptional

29 Oct 2019

Michelle

Good

Business

2/10

Poor

27 Oct 2019

Mike

Stayed for 5 days. Room never cleaned, trash emptied. Complained about broken microwave and leaking kitchen faucet first day...never inspected.

Business Self

8/10

Excellent

11 Sep 2019

Clayton

Un Popcorn

Comfortable bed and cold air, but the microwave didn't wave. The nice complimentary popcorn was hard to chew while un-popped.

Business

4/10

Poor

11 Sep 2019

MichelleG

I used to love this hotel but ownership has changed since I was last here. They have no idea how to clean. You can see attempts have been made but the corners of the carpets are dirty, the floors are warped and peeling and seem to be washed with dish soap so they are sticky in bare feet and deadly when wearing shoes (slippery). There was trash/ clothing/hangers in the parking lot. I could go on but will leave it at sadly, I won’t be back.

Business Self

4/10

Poor

10 Sep 2019

Verified traveler

Bath room was dirty and toilet was not flushed.
The room was fusty.
It was a terrible experience.

Friends_and_family Family

10/10

Exceptional

28 Aug 2019

Verified traveler

Staff was super friendly and accommodating. Free washer and dryer next to the gym are a definite plus!

Business Self

2/10

Poor

12 Aug 2019

Ashley

A nightmare!

The staff was so rude. They kept making mistakes concerning my credit card they put on file for incidentals. Then they were rude to us because of their mistakes! They litterally treated us like criminals or something. Then I woke up this morning (24 hours after our check out) to discover they have charged my card $50, $50, $120. For no reason. The entire experience was a nightmare.

Partner

10/10

Exceptional

12 Aug 2019

Verified traveler

Room service is weekly, so if your stay is shorter than a week, they won’t clean the room unless you ask. But other than that, great place. Has a kitchen and necessary utensils and is really good for its price.

Leisure

4/10

Poor

09 Aug 2019

Verified traveler

They have suites with kitchenettes where the stove burners do not work, the sink does not drain, and the staff promise they will fix it or change the room...Neither of the promises was true!

Friends_and_family Family

8/10

Excellent

09 Aug 2019

Verified traveler

I was surprised at what the room had to offer such as a larger refrigerator and very comfortable beds. What I didn’t care for was the incomplete paint job around our bathroom door and the way the bathroom door would rub against the bathroom floor tile when opening/closing.

Leisure Family

2/10

Poor

06 Aug 2019

Verified traveler

I got bumped out of my room on Thursday, 8/1 becuz they were overbooked so I ended up staying in the room with one of my sisters. Then I was told to come before noon on Friday so they can find me a room. They did and they were supposed to comp the room but I ended up gettin charged full price for a room I had already paid for thru Expedia. The mgr guaranteed me I wouldn’t get charged and so did the desk clerk when I checked out and I got charged anyway. So to say I’m pissed is an understatement. The room was disgusting and the service was horrible. The manager wouldn’t even return my ph call to correct their error. I will never stay there again and I will never use Expedia again. My next move is to call corporate and then I plan to blast them on every social media site possible.

Leisure Family

10/10

Exceptional

01 Aug 2019

Jose

Great and comfortable place to stay, I loved the kitchenette the room had. Will definitely stay here again.

Friends_and_family Family

8/10

Excellent

31 Jul 2019

Verified traveler

My only complaint about this property was the noise with the plumbing. Every time you flushed the toilet, there wouls be this loud, incessant noise that followed.

Leisure Family

8/10

Excellent

29 Jul 2019

Verified traveler

It was close to our meeting place and easy access.

Business Family

8/10

Excellent

22 Jul 2019

Natasha

Thumbs up

Other than somebody good left in refrigerator, it was a great stay!

Partner

8/10

Excellent

20 Jul 2019

Pedro

Flush the toilet

Toilet non functioning

Partner

6/10

Pleasant

07 Jul 2019

Manik

Damp room

The room was very damp. Otherwise the facilities were good

Family

6/10

Pleasant

22 Apr 2019

Yvonne

Some issues

Faucet in the kitchen drips if not positioned a certain way and all the dishes weren’t washed and put away

Partner

8/10

Excellent

15 Apr 2019

Robert

Almost like home.

Comfortable (bed) and convenient (kitchen), almost like home.

Partner

8/10

Excellent

26 Mar 2019

Verified traveler

Rooms were cosmetically updated well. good amenities...Hot water was a little slow coming but ok. Check in was easy and getting my reciept when leaving too.

Friends_and_family Family_with_children

10/10

Exceptional

20 Mar 2019

Ruth

pleasant stay

it is always a pleasant stay with candlewood,I like their utensils, lots of pillows which I liked for the kids and me, room is clean and fairly priced. Their 1 bedroom unit that we stayed at is big enough for the 4 of us. There
were 2 closets, 2 tv’s and a
dressing table which was great. But I have to mention that housekeeping forgot to
clean the kettle and check in time was delayed. Other than that, candlewood is still on top of my list.

Family

8/10

Excellent

14 Mar 2019

Jess

Overall a good property for the price we pay. There was no daily cleaning service, only once a week. Since we only stayed 4 days, we never had any cleaning of sheets or towels. We took down our dirty towels each night to exchange which was fine. Liked the fact that there was a kitchen attached and free laundry although you need to find your own detergent.

Friends_and_family Partner

10/10

Exceptional

14 Mar 2019

Verified traveler

Everything is good and clean recommended for others

Business

10/10

Exceptional

08 Mar 2019

Verified traveler

Our room wasn’t ready because we were early so they gave us a different room.

Business_and_leisure Partner

10/10

Exceptional

06 Mar 2019

Debra

The bed was really comfortable, the room and facility were clean and attractive. Despite the problem with the room not being ready because the city had the water off earlier in the day which delayed the cleaning of our room, I had an enjoyable stay.

Business_and_leisure Partner

10/10

Exceptional

03 Mar 2019

Bruce

Great Stay

First time staying with Candlewood and was absolutely great! Will definitely consider to use them in other cities as well.

Partner

4/10

Poor

03 Mar 2019

Verified traveler

There was no water running and the management did not make alternative arrangements...so poor and money wasted

Friends

2/10

Poor

30 Jan 2019

Verified traveler

They kicked me out because i had family come visit. They said my family looks like suspicious people. Judging people is wrong.

Friends_and_family Pet

10/10

Exceptional

12 Dec 2018

Verified traveler

Great place, plenty of parking near enterance of building.Had I wonderful day.

Business_and_leisure Self

10/10

Exceptional

26 Nov 2018

Dan

Great to have a full kitchen at Thanksgiving. Really enjoyed the stay. Thanks

4/10

Poor

23 Nov 2018

Keith

Check-in was slow and inefficient—we were actually given the key to a room that was occupied! There was a pipe in the hallway ceiling right outside of our room that was leaking steadily into a bucket. We had to ask at the front desk to have somebody empty the bucket so that it wouldn’t flood into our room. Also, one of the windows in our room was broken.

6/10

Pleasant

13 Nov 2018

Buddy

The room smelled. Staff was a little slow to respond and couldn’t get the check in right. Plus did I say the room really smelled. Finally the other Candlewood I stayed at in Houston was 25% better at least, thanks