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Breakfast is included with your stay.
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Candlewood Suites Houston Westchase - Westheimer
Houston - TX · United States
11280 Westheimer RoadView location
7.6/10Very good262 Reviews
Cleanliness8.0/10 8.0
Service8.0/10 8.0
Comfort8.0/10 8.0
Condition7.8/10 7.8
Location9.0/10 9.0
Neighborhood8.4/10 8.4
Value8.0/10 8.0
Amenities7.4/10 7.4
See all ratings- Business hotels
- Hotels with spa
- Pet friendly Hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Candlewood Suites Houston Westchase - Westheimer
Welcome to the Candlewood Suites Westchase-Westheimer, where your complete satisfaction is our top priority. This Houston, Texas, extended-stay hotel is centrally located in the Westchase District, near many of Houston’s leading oil, gas, and engineering companies, including Phillips 66, Halliburton, and Schlumberger.
Enjoy complimentary high-speed Wi-Fi, laundry facilities, a fitness center, DVD lending library, business center, meeting room, outdoor pool and Jacuzzi, and a gazebo with barbecue grills. The Candlewood Cupboard offers convenient shopping for food and drink items on the honor system.
After a long day, relax with our “Comforts of Home” bedding collection.
Show less
With a stay at Candlewood Suites Houston Westchase/ Westheimer. by IHG in Houston (Briarforest), you'll be a 1-minute drive from Westheimer Road and 6 minutes from CityCentre. This hotel is 12.2 mi (19.6 km) from Rice University and 6 mi (9.7 km) from Memorial City Mall.
Make yourself at home in one of the 81 individually furnished guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Wired and wireless internet access is complimentary, while 45-inch flat-screen televisions with digital programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Houston? This hotel has 474 square feet (44 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 18
Pet max weight (per pet) in lb is 40
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
The front desk is open daily from 6:00 AM - midnight. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
-
Minimal age
21
-
Optional fees
- Pet fee: USD 75 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Westheimer Road
0.1 km / 0.1 mi
West Houston Medical Center
2.8 km / 1.7 mi
Lakeside Country Club
3.5 km / 2.2 mi
RAC Conference Center
4 km / 2.5 mi
Harwin Drive Shopping District
4.2 km / 2.6 mi
Town and Country Village
6.1 km / 3.8 mi
CityCentre
6.7 km / 4.2 mi
Darrell Tully Stadium
7.1 km / 4.4 mi
West Oaks Mall
8.1 km / 5 mi
Memorial Hermann Memorial City Medical Center
8.1 km / 5 mi
Memorial City Mall
9.7 km / 6 mi
Millie Bush Bark Park
9.7 km / 6 mi
Sharpstown Shopping Center
10 km / 6.2 mi
Arena Theater
10 km / 6.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 81
- Number of floors (main building): 3
- Double rooms: 23
- Suites: 8
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fiExtra charge
Show 29 more facilities & services
- Room serviceExtra charge
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Babysitting serviceExtra charge
- Hotel safeExtra charge
- Lift accessExtra charge
- ShopExtra charge
- Terrace
- Newspapers
- Luggage roomExtra charge
- Clothes dryer
- BBQ facilities
- Grill/BBQ
- Library
- BarExtra charge
- Restaurant
- Conference room
- Meeting room
- PrinterExtra charge
- Business centreExtra charge
- FaxExtra charge
- Outdoor freshwater pool: 1
- Game roomExtra charge
- Hot tubExtra charge
- Spa centreExtra charge
- Non-smoking establishmentExtra charge
- FitnessExtra charge
- GolfExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
AI
All Inclusive
Meals and selected drinks/services may be included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size Bed • 36 m²STU.H6-QN
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
STUDIO Accessible-Queen Size Bed
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO AccessibleSTUDIO • AccessibleSTU.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDS • 1 Bedroom • 36 m²STU.2D
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
STUDIO TWO DOUBLE BEDS
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible Two Double bedsSUITE • Accessible Two Double bedsSUI.H6-2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
SUITE Accessible Two Double beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
STUDIO TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible Two Double bedsSTUDIO • Accessible Two Double beds • 36 m²STU.H6-2D
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- STUDIO
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
STUDIO Accessible Two Double beds
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- STUDIO
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-2D
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO WITH KITCHENETTESTUDIO • WITH KITCHENETTE • 36 m²STU.KT
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- STUDIO
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
STUDIO WITH KITCHENETTE
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- STUDIO
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Room code: STU.KT
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO STANDARDSTUDIO • STANDARD • 1 Bedroom • 36 m²STU.ST
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
STUDIO STANDARD
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
SUITE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BED • 36 m²STU.QN
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
STUDIO QUEEN SIZE BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 46 m²SUI.QN
Room overview
Non-smoking room- Room size
- 46 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
SUITE QUEEN SIZE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 46 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
STUDIO WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites Houston Westchase - Westheimer
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Candlewood Suites Houston Westchase - Westheimer
75
reviews shown
CAROL
The staff gave great excellent customer service. Very helpful. The room was clean i will visit again
Meagan
Pool closes early, no breakfast, but waffle house is next door.
Elizabeth
This hotel had a 'mini kitchen' which I liked. The building itself is a little older but everything in my room worked fine and I was most impressed that the little gym--the machines worked, there were weights, a mat and a ball.
The only thing I would change is update the lights in the bathroom--they are a little dark for a little old lady.
The only thing I would change is update the lights in the bathroom--they are a little dark for a little old lady.
Brenisha
This property needs a serious upgrade. Just uncomfortable, and feels old, stale, and an odor of musty water. Did not even take off my shoes off.
Evelyn
Comfy bed
Stephen
Excellent. Fabulous!
Ileyni
This hotel I would not recommend to anyone.The customer service was terrible.
Dawn
Cockroach’s in room.
Olasunkanmi
It was good
Jared
I stay in a lot of hotels and this is by far the worst one I have ever been at. I will never stay here again. Horrible staff.
Ilona
Friendly staff
Great location
Rooms are good
Wish there was more equipped kitchen but good overall
Great location
Rooms are good
Wish there was more equipped kitchen but good overall
MOYOSORE
Pool closed. Quiet
Cristal
The air in the room didn’t work, the walls were dirty and carpet was not clean
James
Good
Stellamaris
Did not like the ideal of onece a week house keeping.
jay
THE SMELL INSIDE THE SUITE. ODOR NOT GOOD
Verified traveler
Property has roaches, no iron or microwave which it says would have in room
Rahul
Okay
I booked online for 2 queen beds and when I got to the hotel they gave me 1 bed with sofa bed.
DeAnna
It was great
Brandy
Rooms are a bit small but front staff was friendly and the room was clean. Right off a road with a ton of different dining options from all different ethnicities
Keyontay
First I most say that I checked in on Sunday Oct. 27 and I checked out on Nov. 3, 2024. My check in the young lady at the desk was very nice and she smiled when assisting me and answering my questions. My room was clean and nice. I had a few missing items that others stole from the room. I reported it and the Manager Mrs. Leslie was so nice to help replace everything. During this week stay I saw her and other staff members and they were always smiling and in good spirits. Everything is around the hotel. Walking distance from a lot of food places and shopping. This hotel is very nice and I will return for another stay.
cheng
No Rice cooker could be borrow。 The staff is a little terrible ，I can't get the email about receipt 。 No enough pans and bowls
Yong
The worst hotel I have experienced so far. The room smelled terrible. The laundry room looks like a third world country type.
Claudia J
Big lady tried to overcharge us $200
The receptionist was rude and rolled her eyes when we had a question about what she was charging us and why our reservation wasnt the same as we expected from Hotels.com. The room smelled damp and the carpet was humid(wet) the hotel itself smelled old when we walked in. The AC wasnt really cooling either. The bed seemed very lose and wasn’t comfortable at all. The swimming pool was very dirty. They have a patio with bbq pits and when we used it, it was filthy dirty, I asked for a broom to sweep it up myself. Never again. Do not recommend.
CYPRIEN
Good
Robert
Stay somewhere else!
They should be paying people to stay in this dump, not the other way around. Foul odors in the hallway; some rooms are located really far from the elevator, so if you have mobility issues, request a room near the elevator. This place could stand some big improvements.
Ciara
It was very comforting, clean, and the front desk was very friendly.
Chenia
Manager was very rude and so was the housekeepers .
Savannah
I came back to my room and my things were all over the place.
nacole
Never Again
Was charged $319 for twice in one day. I locked my card and luckily I did because they tried to run my card for another $319. I was told to come see the manager at 6 am the next morning. No manager was there in the a m. Clerk at front desk said I had to wait until i checked out and then wait another 3-5 business days for my money to return. The hotel is very run down and in need of update. Bed was comfy I will say. The first night I killed a pregnant cockroach in the bathroom. Very sketchy area. I would never stay at this hotel again.
Robbie
Doing remodeling, while I was trying to nap.
Amer
Good room amenities, no daily housekeeping
It was good. I didn't appreciate no daily housekeeping. Pool was a bit dirty. Room was good with amenities that I needed. Overall, it served the purpose.
Keith
Staff was BIZARRE
Ashjanae
Booked a reservation early October just to go in on the day of for them not to have anything ready , then later that day call and say we have one ready . Like I haven’t booked somewhere else
Jessica
Bad experience
Overcharged me for deposit. No clean towels no sofa bed stove barely works no utensils to use to cook. The tv had only one channel just bad experience
Joyce
Family funeral
I did not get the room I reserved on line. There seemed to have been an issue with the third party system that I used to make the reservation. The desk clerk gave me some explanation that did not make sense. I was in town for one night and did not want the hassle of looking for another room at a different hotel which is the only reason I stayed!!
Verified traveler
Close to where I needed to go.
Verified traveler
Everything was in good condition
Verified traveler
They were renovating so it was very uncomfortable but candlewood is always an option for just not this location 😩
James
Oddly see a room layout for such a great price.
Alan
Squashed 1 bug upon opening the door to the room. Within 2 minutes saw another large bug (1/4 inch )on wall behind bathroom door. While that was happening my wife saw another bug run under refridgerator. Never unpacked went back downstairs and checked out
Deborah
Good location in Westheimer
Well located with lots of amenities close by including Wholefoods and fast foods. Friendly reception staff. Room was well appointed but a few items could use attention to maintain standards - stain on recliner (head) and carpet hole near the wall. Good value for money and I would stay again.
JECK
no one is ever in the front. waiting forever to just check out. asked for extra sheets and pillow for pull out bed, but all they had to give me was one thin sheet. the whole hotel smells like smoke.
Gabriela
Best hotel
Personnel staff are very friendly and experienced. They furnish pretty much, everything you need. Best hotel stay so far and I have been here over a month and still go to stay here.
Verified traveler
Everyone here is super friendly and helpful. Thanks to everyone here for being so kind. I have been here over a month now.
priscilla
Service excellent condition not so good
Service was excellent room was starting to mold top of the ceiling from moisture in room
Verified traveler
The beds are small, the facilities are damaged and the place is not clean
leon
no comment about services lair to customer never come back
Michelle
Good
Mike
Stayed for 5 days. Room never cleaned, trash emptied. Complained about broken microwave and leaking kitchen faucet first day...never inspected.
Clayton
Un Popcorn
Comfortable bed and cold air, but the microwave didn't wave. The nice complimentary popcorn was hard to chew while un-popped.
MichelleG
I used to love this hotel but ownership has changed since I was last here. They have no idea how to clean. You can see attempts have been made but the corners of the carpets are dirty, the floors are warped and peeling and seem to be washed with dish soap so they are sticky in bare feet and deadly when wearing shoes (slippery). There was trash/ clothing/hangers in the parking lot. I could go on but will leave it at sadly, I won’t be back.
Verified traveler
Bath room was dirty and toilet was not flushed.
The room was fusty.
It was a terrible experience.
The room was fusty.
It was a terrible experience.
Verified traveler
Staff was super friendly and accommodating. Free washer and dryer next to the gym are a definite plus!
Ashley
A nightmare!
The staff was so rude. They kept making mistakes concerning my credit card they put on file for incidentals. Then they were rude to us because of their mistakes! They litterally treated us like criminals or something. Then I woke up this morning (24 hours after our check out) to discover they have charged my card $50, $50, $120. For no reason. The entire experience was a nightmare.
Verified traveler
Room service is weekly, so if your stay is shorter than a week, they won’t clean the room unless you ask. But other than that, great place. Has a kitchen and necessary utensils and is really good for its price.
Verified traveler
They have suites with kitchenettes where the stove burners do not work, the sink does not drain, and the staff promise they will fix it or change the room...Neither of the promises was true!
Verified traveler
I was surprised at what the room had to offer such as a larger refrigerator and very comfortable beds. What I didn’t care for was the incomplete paint job around our bathroom door and the way the bathroom door would rub against the bathroom floor tile when opening/closing.
Verified traveler
I got bumped out of my room on Thursday, 8/1 becuz they were overbooked so I ended up staying in the room with one of my sisters. Then I was told to come before noon on Friday so they can find me a room. They did and they were supposed to comp the room but I ended up gettin charged full price for a room I had already paid for thru Expedia. The mgr guaranteed me I wouldn’t get charged and so did the desk clerk when I checked out and I got charged anyway. So to say I’m pissed is an understatement. The room was disgusting and the service was horrible. The manager wouldn’t even return my ph call to correct their error. I will never stay there again and I will never use Expedia again. My next move is to call corporate and then I plan to blast them on every social media site possible.
Jose
Great and comfortable place to stay, I loved the kitchenette the room had. Will definitely stay here again.
Verified traveler
My only complaint about this property was the noise with the plumbing. Every time you flushed the toilet, there wouls be this loud, incessant noise that followed.
Verified traveler
It was close to our meeting place and easy access.
Natasha
Thumbs up
Other than somebody good left in refrigerator, it was a great stay!
Pedro
Flush the toilet
Toilet non functioning
Manik
Damp room
The room was very damp. Otherwise the facilities were good
Yvonne
Some issues
Faucet in the kitchen drips if not positioned a certain way and all the dishes weren’t washed and put away
Robert
Almost like home.
Comfortable (bed) and convenient (kitchen), almost like home.
Verified traveler
Rooms were cosmetically updated well. good amenities...Hot water was a little slow coming but ok. Check in was easy and getting my reciept when leaving too.
Ruth
pleasant stay
it is always a pleasant stay with candlewood,I like their utensils, lots of pillows which I liked for the kids and me, room is clean and fairly priced. Their 1 bedroom unit that we stayed at is big enough for the 4 of us. There
were 2 closets, 2 tv’s and a
dressing table which was great. But I have to mention that housekeeping forgot to
clean the kettle and check in time was delayed. Other than that, candlewood is still on top of my list.
were 2 closets, 2 tv’s and a
dressing table which was great. But I have to mention that housekeeping forgot to
clean the kettle and check in time was delayed. Other than that, candlewood is still on top of my list.
Jess
Overall a good property for the price we pay. There was no daily cleaning service, only once a week. Since we only stayed 4 days, we never had any cleaning of sheets or towels. We took down our dirty towels each night to exchange which was fine. Liked the fact that there was a kitchen attached and free laundry although you need to find your own detergent.
Verified traveler
Everything is good and clean recommended for others
Verified traveler
Our room wasn’t ready because we were early so they gave us a different room.
Debra
The bed was really comfortable, the room and facility were clean and attractive. Despite the problem with the room not being ready because the city had the water off earlier in the day which delayed the cleaning of our room, I had an enjoyable stay.
Bruce
Great Stay
First time staying with Candlewood and was absolutely great! Will definitely consider to use them in other cities as well.
Verified traveler
There was no water running and the management did not make alternative arrangements...so poor and money wasted
Location & surroundings
Candlewood Suites Houston Westchase - Westheimer
11280 Westheimer Road, Houston, United States
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Candlewood Suites Houston Westchase - Westheimer
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