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Extended Stay America - Houston - I-10 West - City
Houston - TX · United States
11175 Katy FwyView location
6.6/10Good1,000 Reviews
Cleanliness6.8/10 6.8
Service6.8/10 6.8
Comfort7.0/10 7.0
Condition6.6/10 6.6
Location8.0/10 8.0
Neighborhood7.8/10 7.8
Quality5.0/10 5.0
Value7.0/10 7.0
Amenities6.2/10 6.2
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Extended Stay America - Houston - I-10 West - City
Enjoy a convenient stay at the Extended Stay America Suites Houston I-10 West CityCentre, located in Houston's Memorial area, just a short drive from CityCentre and Memorial City Mall.
This hotel offers complimentary Wi-Fi, a complimentary on-the-go breakfast served daily, and convenient amenities such as a 24-hour front desk, luggage storage, laundry facilities, and free self-parking. The 110 guestrooms feature fully equipped kitchens with full-sized refrigerators/freezers, stovetops, and microwaves. Relax with a 32-inch flat-screen TV offering cable programming.
Nearby attractions include Westheimer Rd and Rice University. The closest airports are George Bush Intercontinental Airport (IAH) and Houston William Hobby Airport (HOU).
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With a stay at Extended Stay America Suites Houston I10 West CityCentre in Houston (Memorial), you'll be within a 5-minute drive of CityCentre and Memorial City Mall. This hotel is 14.8 mi (23.9 km) from Rice University and 16.6 mi (26.8 km) from MD Anderson Cancer Center.
Make yourself at home in one of the 110 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
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Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
-
Minimal age
21
-
Optional fees
- Pet fee: USD 29.25 per pet, per day (maximum USD 150 per stay)
- Service animals are exempt from fees
- Housekeeping fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
CityCentre
1.9 km / 1.2 mi
Town and Country Village
2.5 km / 1.5 mi
Lakeside Country Club
2.6 km / 1.6 mi
Memorial Hermann Memorial City Medical Center
3.3 km / 2.1 mi
Darrell Tully Stadium
3.5 km / 2.2 mi
Memorial City Mall
4 km / 2.5 mi
Westheimer Road
5.6 km / 3.5 mi
Texas Training & Conference Centers
6 km / 3.7 mi
Baseball USA The Yard
6.1 km / 3.8 mi
Royal Oaks Village
6.5 km / 4.1 mi
RAC Conference Center
7.3 km / 4.6 mi
Bear Creek Pioneers Park
7.7 km / 4.8 mi
West Houston Medical Center
7.7 km / 4.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 110
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Smoke detector
- Hotel safe
Show 8 more facilities & services
- Lift access
- Luggage room
- Bar
- Restaurant
- Breakfast
- Continental breakfast
- Non-smoking establishment
- Minimum check-in age: 21
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
STUDIO TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
STUDIO WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
STUDIO Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE DELUXE KING BEDSINGLE • DELUXE KING BEDSGL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
SINGLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin DELUXE KING BEDDouble or Twin • DELUXE KING BEDDBT.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
Double or Twin DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO TWO DOUBLE BEDS NON SMOKINGSTUDIO • TWO DOUBLE BEDS NON SMOKINGSTU.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
STUDIO TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
Double or Twin WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO AccessibleSTUDIO • AccessibleSTU.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Houston - I-10 West - City
STUDIO QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Extended Stay America - Houston - I-10 West - City
100
reviews shown
Deranique
Everything was cleesn
Ricardo J
They offered free breakfast, but all they had was snacks. Thats not breakfast
Mimie
Called front desk to notify them that I would be delayed by a day to check in, but the person who answered the phone said she was away from the desk and couldn’t check on my reservation.
When I arrived the next day the front desk person said my reservation was cancelled and that I was charged for the day that I did not stay there.
The front desk person was rude and unhelpful. The facility looked warn down and not updated.
When I arrived the next day the front desk person said my reservation was cancelled and that I was charged for the day that I did not stay there.
The front desk person was rude and unhelpful. The facility looked warn down and not updated.
Rhonda
Cleanliness and staff were fantastic! The hotel is more like an old motel which is fine but misrepresented when booking
Josefina
No cooking supplies, the hotel smells like mildew/dirty. Carpet smells dirty. Throughout the hotel it smells like Marijuana. They offer no compensation.
Zethery
NO COOKING UTENSILS, NO BREAKFAST AS PROMISED, JUST COFFEE, TEA AND HOT CHOCOLATE. NO STOPPERS FOR THE SINKS, TELEVISION NOT WORKING PROPERLY. VERY LIMITED CHANNELS, NO PHONE CALL, A NOTICE STATING EVEN IF YOU USE THE PHONE AND YOUR CALL DONT GO THRU YOU WILL STILL BE CHARGED
Pasan
Breakfast was promised and charged for, but not provided. Not even a water bottle given. The reception staff were extremely unfriendly. Overall, a very disappointing experience—would not recommend.
Anthony
The room was what we expected except for the uncomfortable mattress. We also saw some drug use on the property so that was not so good. But it was a central place to where our family lives in Houston and the price was excellent.
Paul
Decent room with easy access to the freeway
Lekan
Very terrible behavior from the hotel staff on duty. I made payment for the hotel room via Hotelss.com I got to the hotel at early hours in the morning before 4am but was not allowed to check in. No room left.
Paul
Location
William
Elevator has been broken for months, they will not get it fixed. The rooms smell very musty. There are cockroaches everywhere in the rooms & I had 3 rooms for my crew 233,101,111. They say the rooms get cleaned once a week when you check in, they don't. Cars get robbed in the parking lot. A pimp is running girls here. If your key card stops working after hours. You have to call the hotel, go through a phone tree until you get asked if you are resident with a room emergency. Then you get connected to a call center and they tell you they will try to contact the night staff. 20min later she will stumble out from upstairs (assume sleeping in a room) and recode your key. Stoves in the rooms do not work well, maybe you get a microwave, maybe you don't. Toilets will decide if they want to refill with water or not. Bad bad bad
simone
Elevators were out, room had a smell, saw a roach on the wall as I was leaving.
Donell
Wonderful
Donell
Wonderful
Dave
Great place to stay.
David
Bug infested trip
The worst hotel experience ever
Shawn
Location was great but the bathroom issues were crazy
Jose
Good clean hotel.
Ricky
Very cozy and comfortable !!!
khadija
Great and cheap
Jonathan
Great property
Cesar
Great staff and environment.
Very nice and accommodating stay. Especially due to their remarkable staff members. To be specific, Maria, showed a positive spirit, was very kind, patient and super professional during my whole check-in experience. It’s rare to come across this kind of hospitality these days. She definitely embarked quality when it came to customer service and I am appreciate of her for that. Thank you Extended Stay for your great staff and never disappointing rooms.
Verified traveler
Roaches and bad service
After waiting 2 hours to get checked in, there was roaches on the floor, tub and bed and it smelled like pesticide
Dameon
Nice hotel, excellent service
Very nice stay, clerks were very nice, definitely coming back .
Angelina
Stay Away
Roaches
Arthur
Air conditioner was cool
Raquel
Full size refrigerator and 2 b
Raquel
Family & pet friendly. Love that it has full sizs refrigerator and a 2 burner stove!
Harrison
Literally laid my head down and two bugs came out from under the pillows. Fell asleep after killing the bugs and woke up and there were more..
Adnan A
Good
Randy
They claimed to offer free breakfast. Not only was that a lie, they didn't even have coffee, in the rooms or up front. They only offered decaf coffee, and that's i,!j- no breakfast bars, buns, nothing
Eduardo
I like the staff they where great on checking me in and checking me out and they where helpful in what I needed, but the things i didn’t like there where two big cockroaches in my room and outside it smell like there was a gas leak
Verified traveler
Bien por el precio
Miesha
Good
Christy
quiet, easy access to the interstate, mall, and variety of dining places
Christy
quiet, close to dining and mall
Josephine
Back door propped open with a rock. Anyone could walk into building. Key cards never worked, had to get them reprogrammed each time I left. Ceiling tiles missing in hallways molding also missing. Trash along side of building and front entrance.
JOSE
Great access and good location
KATRINA FLANAGAN
The hotel recently had a fire so it smelled of mildew and fire the microwave in my room caught on fire me and my kids were in the room
Crystal
I woke up in the morning and found dead bedbugs on my bed where I was laying. I have contacted the property manager with pictures so we will see if she reaches out.
Christy
Convenient. Close to mall and eating places.
Verified traveler
Nobody gave me my key to the room
It was terrible, my flight got delayed so I arrived at 1 am to the hotel but nobody was there for the check in and give me the key to my room. I ended up going to a different hotel, paying more, plus the commute, plus sleeping less hours
Mariquita
The mattress was to hard, not comfortable at.all!
Verified traveler
Check in was easy with no surprised deposit. My service animal was at ease and not looked at in any way due to breed. Location had gas stations and food not to far. Studio had big refrigerator and microwave along with hot top. Bed was super comfy. Would stay again and highly recommend.
Betzaira
I stayed in a pet friendly floor because I had my dog with me. While I was out, my dog found roach poison in the room. Luckily they didn’t ingest it. When I notified the front desk that someone left roach poison in the pet room and my dog almost ate it, they became immediately defensive that “they did not do it” and did nothing to fix this. I was not able to leave my dog in the room after that due to the safety concerns.
Donell
I think the hotel is really good if I could change one thing is that they could do housekeeping a little bit more but other than that, it’s pretty cool
Esa
Good location. Requires some maintenance.
Danielle
I've been here with my family for awhile. We are home hunting. On Feb 28th I was locked out of my room overnight because there is no night shift person available. I had to sleep in my car. Next morning, the two office people Guy and Lady met several people who were also stuck in the lobby for their lack of service, with no empathy and finger pointing. I was exhausted so I waited for the manager. She told me that no was Compensated and told me \"give her a sec\" and she never got back with me. I felt gaslighted and disregarded and lost my money for a comfortable night of sleep in my room. For safety reasons and comfort reasons that was unprofessional. Not to mention the roaches are outrageous. They should help pay for the stay it's so many of them. The staff is usually very kind and so is the manager but recently I had a horrible experience. So if you're the type to leave, lose your card, and may work at night, stay at your own risk because you may not get your money back and be met with no empathy in addition to your experience.
Tiffney
This property did not have the basic essentials while staying in an extended stay. Bathroom wasn’t equipped with a hair dryer. For an extended stay there wasn’t any dishes, cups, pots, etc. There wasn’t any ice machine at the facility. This place was such an inconvenience.
Michael
Nice quiet got plenty of peaceful rest and a nice welcoming staff
Christy
Nice and quiet. Staff friendly.
Christy
Quiet and close to interstate, mall, and eating places
hector
Excellent
Chris
at the end of the day I was very disappointed
No internet the first day, I could walk 2 doors down to get internet on the other days. Had to use the hotspot on my cell do do any work. I used up all my data in one day. I ended up going to McDonalds to use there wifi. at the end of the day I was very disappointed I left a day early and went to LaQuinta
Suzette
Do not book here, terrible front desk
Check in was a nightmare. The front desk girl had no idea what she was doing. Papers were all iver the floor in the entrance when I entered. And she just watched me pick them up for her. Took 45 mins just to try to check in. Just to be told because it’s “so late” I can’t check in anymore. But the policy states check in cut off time is 12am I arrived at 10:56pm….. then saying her registers were already down for the night. Then having me go back and fourth saying I can. Pay cash but then I have to pay $10 on a card. Everything about this place was horrible. All for me to waste almost an hour and still not even be able to check in. She has absolutely little to no knowledge about what she was doing.
Teresa
Excellent staff!
The staff was excellent. My only issue was allowing pets on the property, as one dog continued to bark through out the evening.
Johnny
The rude front desk attendant took my money because I didn’t arrive before midnight. The unprofessional attendant was visibly upset they were interrupted. Despite speaking customer service who informed me the room was confirmed, this front desk person placed my reservation as a “no show” and took my money.
Pedro
I like the friendless of the staff
Bonnie
Breakfast was granola bars only. Not even coffee
Pedro
Great
Stephanie L
Nice property....room door sticks is my only complaint...staff was awesome....hotel clean and quiet.
Derinda
Roaches, not enough toilet paper
Eslie
Everything was great except the room I stayed in had a dead roach and no tv access
GEORGE
poor staffing noone available at checkout
Danielle
Great staff. Very clean and very quiet
Verified traveler
Not Happy
The stay was ok...the front desk was not very inviting. I understand that check in is at 3p but i never been to hotel that will charge an extra fee for arriving 30m before check in...especially when your room is ready. Plus I'm a Marriott member.. i had to wait in the car for 30m. I will not stay here again.
Danielle
Very nice staff for the most part except one. And comfy place.
todd
Ok
Christy
Easy access to freeway, quiet, near lots of dining options and the mall❤️
Christy
Great location and quiet
todd
Goid
Reena
its very basic property , dont expect much . but its close to energy corridor so ist covinient
Danielle
Great hotel very quiet
Trung
Awesome
Jamael
It had a bad smell and roaches everywhere from walls to bathroom to chairs.
Erika
Walked in and saw cockroach. Beds were comfortable.
Christy
Great service
Luis Arturo
Ok
Christy
Easy check in process, exterior always clean, good service
Christy
Convenient location
Christy
Nice area
Christy
Great service and love its quick access to the freeway. Lots of dining options near by and close to the mall
Antonia
Toilet wouldn’t flush properly
Verified traveler
Stayed here a couple times before in the past. This time I was on bottom floor. Its not my favorite. Not as nice at the top floors. The service and staff are great location is amazing. Everything is such a close drive.
lando
Great
Christy
Great service 😊
Verified traveler
Enjoy this hotel
Stayed for business. Clean room, nice beds, kind staff. Will stay again. Location is awesome.
Verified traveler
We would stay again.
It was fine. We stayed for 5 nights. The first night the big burner didnt work but the guy came up and fixed it as soon as we told they about it. Room was nice beds were good room was clean. What we needed for our business trip. We will stay again.
Amber
Beds are a lot more soft and comfortable compared to other hotels and love the kitchen area for extended stays for long periods of time.
Bianca
I was over charged
Kingsley
Liked the quiet environment
Verified traveler
Clean and neat and all things worked
Verified traveler
Unexpected roommates.
I counted no fewer than 6 roaches in the bathroom, despite having no food in the room. This place needs a good pest control supplier.
Kassandra
Stay was fine
Richard
After losing power at my place, I was glad to find a this place. It was nearby and provided a nice haven from the heat for me and my pup.
Verified traveler
Needs better information
The staff were great. My problem is with the wrong information on hotels.com saying only $25 for your pets per stay, when it's actually $30 PER PET PER NIGHT. The whole reason I booked this hotel was the supposed pet policy. Also, there's no real breakfast. It's a grab and go with trash muffins. That's not a breakfast. No protein or anything.
Joe
Had to book a hotel for a week during power outage. Room was very clean and comfortable. A/C worked great and hot water plentiful. Laundry available. Overall, a nicer place than some other more expensive hotels. Front desk staff were extremely friendly and helpfuli. Would absolutely stay here again. Make sure you get the upgraded wi-fi for streaming since TV cable channels are limited.
Lawrence
I was very disappointed with the way the room looked everything looked old and dirty.
Berne'
The roaches in the room do not never stay there...
Location & surroundings
Extended Stay America - Houston - I-10 West - City
11175 Katy Fwy, Houston, United States
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Extended Stay America - Houston - I-10 West - City
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