Name: Courtyard Houston Westchase
Address: 9975 Westheimer Rd, Houston, 77042, US

10/10

Exceptional

04 Aug 2026

David

good but elevator broken

10/10

Exceptional

03 Aug 2026

Markevin

They have NETFLIX

10/10

Exceptional

01 Aug 2026

JAMIE

The hotel was wonderful! My room was extremely clean, smelled wonderful! The desk staff and house keeping were amazing! I would definitely stay again!

6/10

Pleasant

30 Jul 2026

Ronaldo

Deadbolt in room 115 does not work. Probably needs to be oiled up or replaced.

10/10

Exceptional

29 Jul 2026

Anthony

Bargain hotel good for the price. Cold room and comfortable beds just an older building that may need some remodeling with bathrooms and pool.

10/10

Exceptional

28 Jul 2026

Heidi

Room was clean, staff very friendly and facilities in good shape. Not a luxury hotel but just right for the price. Location next to a grocery store is wonderful!

10/10

Exceptional

27 Jul 2026

Lyle

Nice

10/10

Exceptional

19 Jul 2026

Jaylyn

Okay very nice area clean surroundings wish it came with a balcony

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Shelise

Clean Nice room... staff greeted me with Smiles and laughs... will be back to stay when im in Houston... 10 out of 10 highly recommend.. thank yall for making my story AWESOME

Self

6/10

Pleasant

19 Jul 2026

Carlton

The hotel was fine, but the elevator wasn’t working and it was super hot on the second and third floor.

10/10

Exceptional

18 Jul 2026

giovanna

súper last minute, this hotel was great and price was amazing!! super clean

Friends_and_family Family

4/10

Poor

12 Jul 2026

ILYAS KALEEM

We stayed at Courtyard by Marriott Westchase for one night and unfortunately had a disappointing experience.

We had booked a room with a king bed and a sofa bed. While the room size was adequate, the overall cleanliness and condition left a lot to be desired. The room was quite dusty, and there was a strong musty smell that resembled black mold. The toilet was not properly cleaned, which was concerning from a hygiene standpoint.

The bathroom also showed significant wear and tear. The bathtub was old, with the lining peeling and coming off in several places, making it look unclean and poorly maintained. The soap provided was of poor quality and did not meet the standard we expected from a Marriott property.

Another disappointment was that there was no complimentary breakfast. For the price paid, the overall experience did not reflect the quality we associate with the Marriott brand.

Since we only stayed for one night, we managed, but we would not choose to stay at this property again unless significant improvements are made to the cleanliness, maintenance, and guest experience.

Partner

2/10

Poor

10 Jul 2026

Yahontis

Front desk staff was very friendly and helpful. Unfortunately the pleasantries end there for this hotel. Two different bugs were seen in the room within 20 minutes, the paint was peeling up from the tub, the couch had stains on it, and so on. At midnight, after driving 11 hrs with my kid, I had to gather my things quickly and leave. Marriott let me down. Turned a long day into an even longer night trying to find another room.

4/10

Poor

06 Jul 2026

Priya

Firstly, the elevator was broken and I was on the third floor as I was told only upon arrival. This wouldn’t have been as issue but I I recently had knee surgery.
I also found a hair in the shower before getting in the first time.
The property was loud, and I could hear the neighbors playing music. The hallways were extremely hot, which I was worried for the housekeepers and staff.

Self

8/10

Excellent

01 Jul 2026

H

There were some issues with the phones in the room and AC unit(warm for most of the stay). However the staff were great and very responsive. Would stay there again. Super convenient for the WC match!

8/10

Excellent

26 Jun 2026

Anthony

Inside lobby was warm but the rooms were cool due to the AC. Everything was standard. Nothing luxury

Business

10/10

Exceptional

24 Jun 2026

Clinton

Very clean. Beautiful hotel.

Self

2/10

Poor

23 Jun 2026

Orlando

Muy feo las habitaciones

Friends

10/10

Exceptional

21 Jun 2026

Demetria

Mrs.Tammy was wonderful!!! She got us squared she helped me to register with the company to earn points and rewards. She helped us to get squared away the next day to a new room to accommodate my mom’s needs. The chef was wonderful and the staff was wonderful and kind. We will be back

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Ashley

Get elevator fixed other then that it was a nice & clean stay

Friends_and_family Friends

6/10

Pleasant

18 Jun 2026

Tymara

Property was pretty clean and the staff was really nice. However, we were out all day and our room was not cleaned, no beds made or given new towels. The lobby area is really nice how we the rooms and pool can really use an update! We were there for the World Cup and loved how they decorated the lobby for it! Originally I was as supposed to pay $800 for 2 nights but found the same room for only $375. I would have probably been very upset to get to that hotel for $800 for t o nights in old not have been worth it!

Family_with_children

6/10

Pleasant

17 Jun 2026

Cierra

The elevator was out of order both nights We stayed

8/10

Excellent

17 Jun 2026

Paula

The area was vey quiet and the beds were comfy.

Partner

10/10

Exceptional

14 Jun 2026

Jaqueline

Really nice place and quite.

Partner

2/10

Poor

14 Jun 2026

Folajimi

The elevator was not working which is a major safety concern and the room was on the 3rd floor. I had to leave in an hour or so due to the state of this hotel.

Self

2/10

Poor

09 Jun 2026

Isaac

Poor

Self

10/10

Exceptional

08 Jun 2026

Velbert

The staff were very friendly and helpful. I enjoyed my stay. I took a picture with the general manager and staff member.

Self

10/10

Exceptional

07 Jun 2026

Carlos i

Super bueno muy recomendable

Partner

2/10

Poor

06 Jun 2026

Mohammed wasim

Paint in the tub was worn out, toilet was stained and ac was noisy

4/10

Poor

05 Jun 2026

Miriam

The rooms were not so clean and no continental breakfast is absurd

10/10

Exceptional

26 May 2026

Infinity

Great

Friends

10/10

Exceptional

25 May 2026

Antonia

Everything was nice hot water in the shower clean its a older facility but its definitely nice and clean I would stay again!

Partner

8/10

Excellent

23 May 2026

Julio César

Estaba bueno

6/10

Pleasant

21 May 2026

Kiiale

Good location. The room has a smell to it. The hot water did not get hot. They did offer another room but who wants to move after getting settled

Family

8/10

Excellent

15 May 2026

Mark

Superior staff friendliness and responsiveness. Rooms and facilities are well kept and up to date. Bar and restaurant on site Kroger is a short walk away.

Some issues with tub and sink drains that were promptly resolved.

Not perfect, but I would stay again. The people make it.

Business

2/10

Poor

14 May 2026

Mark

The 1st night was marred by noisy neighbors up late and then the fire alarm at 6:30 am. I moved rooms. The 2nd nights sleep ruined again by the fire alarm at same time, blaring for 10 or 15 minutes!

10/10

Exceptional

11 May 2026

Annie

Clean room, staff was friendly and inviting, it was hot in the common areas but the room air conditioning was fine.

6/10

Pleasant

08 May 2026

Hoda

Our room was on the second floor but the elevator was not working . The manager helped us with carrying the luggage to our room . Next morning the shower didn't work , we called the manager who thankfully sent maintanace to put a new faucet . I believe if house cleaning reported this problem the day before we wouldn't have to wait . The Bistro was not open too but Kroger was across the street & we had to go there for breakfast .

10/10

Exceptional

06 May 2026

Curtis

AC was great and I did not get to try out breakfast! Front of house staff was excellent in the evening and morning! Even if the elevator was out of order it was good to get some exercise!

Self

8/10

Excellent

03 May 2026

Kondilo

The room was OK. There was a big roach bug in the room that my husband had to kill. I wanted to switch rooms but we were late for a concert. That made me uneasy to be honest

Family

6/10

Pleasant

03 May 2026

Lyndsey

Bed was awful, breakfast was kinda sad, otherwise decent hotel.

Partner

10/10

Exceptional

29 Apr 2026

Cassie

Clean room, nice staff, a/c, breakfast was pricey

Family

8/10

Excellent

27 Apr 2026

Dishion

I didn’t like that the elevator was broken

Self

2/10

Poor

26 Apr 2026

Joel

I went to check in. The gentleman at the front desk was telling me the room is going to be $270. I told him I already paid online. He kept trying to charge me. Convinced me to cancel my reservation. But I know I wouldn't get a refund. I called Expedia and they were able to help me. But at this point I did not want to return. And wil never return.

Self

8/10

Excellent

21 Apr 2026

Georgina

Very clean room…the only downfall was elevator was not working and it was a lil nosey..other than that good place to stay!!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Victoria

Stay is always comfortable and the beds are heaven!

Self

4/10

Poor

20 Apr 2026

Ariana

Lost power

Self

8/10

Excellent

18 Apr 2026

yongtao

They forgot to clean the room even though i told front desk but they gave me two coffee as apologize.and there is a supermarket across the street.will definitely come again

10/10

Exceptional

18 Apr 2026

Markevin

Great place

Friends

10/10

Exceptional

16 Apr 2026

Nicolai

Nice hotel. Good standard

Partner

6/10

Pleasant

14 Apr 2026

Trisha

Room condition was ok, mattress was ok

10/10

Exceptional

14 Apr 2026

Francesca

bed comfy starbucks convenient

Partner

8/10

Excellent

13 Apr 2026

Lucelyn

Saw trail of ants in my room, and a spider

Family

10/10

Exceptional

13 Apr 2026

krystal

Everything was beautiful the night shift staff hands down great answer my question got a late check out perfect

6/10

Pleasant

13 Apr 2026

Agustin

Good

2/10

Poor

10 Apr 2026

Kevin

They have roaches

Self

8/10

Excellent

04 Apr 2026

Valerie

Nice clean place to stay. Kroger store was right next door, I was able to shop for snacks.❤️

Partner

8/10

Excellent

30 Mar 2026

Amy

Everything was great!

Family

8/10

Excellent

30 Mar 2026

Quincy

Toilet chain was broke and didn’t not flush

Self

4/10

Poor

30 Mar 2026

Markeeta

Staff were good. Our first room had bugs, large cockroaches. The room they gave us had poo in the toilet and cleaning was incomplete. ICK.

Family

4/10

Poor

30 Mar 2026

Anquinette

We arrived at the facility at 4pm even though check-itime was 3pm. When it was my turn at desk i was told that my room was not available when asked when it would be ready he replied I dont know and told me to get out the line. We sat in lobby about 30 minutes before being let know room was ready. When we get to room bathtub was filthy and had rust in it. Went back down to let Patrick know and if we could be placed in another room. He stated there were no more rooms available and that he would srnd housekeeper back to room. I asked to speak with manager and he said ok. We sat in lobby an addiitional 20 minutes and i proceeded to go back to desk to ask if the manager would be there soon. He then stated oh oh im sorry I'll get her now. He then said i could go look at another room and im looking dumbfounded because he had just prior told me there were no rooms available. Ice machine on 2nd floor where we we placed didnt work and wasnt aware that the rooms did not have a microwave so we had to go to first floor and stand in line to heat food. Also people were being told elevator on other was not in service and they had to carry their luggage up the stairs. No apologies were given and Mr Patrick never had an answer or solution for anything just shrugged his shoulders like I cant help you. I never got to speak with manager at all. I have never experienced this kind of service.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Joel

The room I was given originally at check in had not been made up bed was not made and iron and board were out and tv was on like if someone was shot here but told attendant and he proceeded to give us another room which was satisfactory

Partner

4/10

Poor

28 Mar 2026

Oliver

Extended for a second day, but hotel never picked up trash or brought clean towels or made the bed for our next day stay.

2/10

Poor

27 Mar 2026

Brandi

I made a reservation 2-3 days before we arrived to this hotel. After a long day of traveling, we made it to the hotel around 11:30 pm and the front desk staff informed us that there were no rooms clean and we’d have to wait. Extremely frustrating when their check out time is 11 AM and we arrived 12.5 hours after that.. keep in mind, they also knew we were coming. Finally got a room on the third floor.. and then we found out the elevator was broken. We get up to the third floor and two cleaning ladies are standing in the hallway on their phones and scramble into the rooms once they see us. The room itself was hot, there was water damage on decor, and things were rusted over. I do not recommend this hotel.

Partner

6/10

Pleasant

25 Mar 2026

eduardo

La habitación está muy limpia y recién remodelada, pero el resto del hotel no.
Un elevador no servía, las alfombras desgastadas y sucias.
Para el precio pagado estuvo ok.

Partner

6/10

Pleasant

24 Mar 2026

Jasmine

The staff was very friendly and helpful, however the elevator was not working which was a bit of inconvenience but stay was overall okay for one night

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

John

Great staff and comfortable beds!

2/10

Poor

24 Mar 2026

Francine

Nobody available to clean despite 2requests

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Stacey

Everything was amazing

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

Rylin

the starbucks and bistro bar was lovely the two bartenders there were super sweet and i practically came every day! 10/10 would recommend especially for happy hour😉

Self

6/10

Pleasant

17 Mar 2026

Sarah

Older hotel, quiet, great staff and location easy to get from a to b

Business

6/10

Pleasant

17 Mar 2026

Olivier

Wifi broke down for most of the night

Self

8/10

Excellent

16 Mar 2026

Dustin

.

Partner

8/10

Excellent

15 Mar 2026

Armando

Good place to stay

Self

8/10

Excellent

10 Mar 2026

DAPHNE

didnt get to the Gym, but it will be good for having more equipment

Family

2/10

Poor

09 Mar 2026

Orlando

The elevator was out the whole stay, security gate was not working the whole stay, water pressure so low ridiculous!

Friends_and_family Family

2/10

Poor

08 Mar 2026

kristin

I am writing regarding my stay on March 7, 2026, which was extremely disappointing and did not meet the cleanliness or quality standards I expect from Marriott.

When I arrived in my room, several issues were immediately apparent. The phone in the room did not work, the carpet was ripped, and the floors were stained and appeared very dirty to the point that I did not feel comfortable walking on them. The bed looked messy and did not appear properly prepared. In the bathroom, there was hair on the walls, which was very concerning from a cleanliness and sanitation standpoint.

Overall, the room was in unacceptable condition and clearly had not been properly cleaned or maintained prior to my arrival.

Partner

6/10

Pleasant

07 Mar 2026

Tyler

Decent place, everything was just LOUD though. Loud clientele, loud A/C, loud cars outside. Hard to sleep.

Self

6/10

Pleasant

06 Mar 2026

Michael

Smelled like marijuana throughout the whole floor we stayed in

10/10

Exceptional

04 Mar 2026

Joseph

Clean room

Self

4/10

Poor

03 Mar 2026

Vitalis

Light wasn’t working at the entrance of the room. Complained and was told someone will come take a look, but nobody showed up. Found a cockroach at the door on the second day and informed staff at the front desk.

Self

10/10

Exceptional

02 Mar 2026

Clara

Everything was exceptional. We will come back again.

Family

8/10

Excellent

25 Feb 2026

CRYSTAL

Great place to stay for business

2/10

Poor

24 Feb 2026

Yomaida

We parked in side

8/10

Excellent

20 Feb 2026

Kevin

Staffs are amazing! Room needs more upgrades, like bathtub, ceiling also water pressure in shower was way too weak, overall clean!

Partner

10/10

Exceptional

18 Feb 2026

Kevin

Spotless room excellent front desk staff

8/10

Excellent

15 Feb 2026

Edward

The refrigerator didn't work

Leisure Friends

8/10

Excellent

15 Feb 2026

Michael

One of the gates to the parking lot was inoperable and a door to enter the hotel from the side had some issues that was annoying.

6/10

Pleasant

13 Feb 2026

Cortez

Some staff members where unprofessional, room not up to code, beds are old and has existing issues and are covered up with sheets . Property isn’t maintained and services aren’t customer friendly. No shower mat to prevent falls, room wasn’t cleaned well. Some staff where professional and some wasn’t professional and would gossip about guest or follow them around. The staff and some mangers need better training and guidance, and better accommodation for others who don’t speak Spanish and show more respect to guess and have better customer service skills. Lack of training it shows with the way they behave and act very unprofessional. Overall I may not book with them again if this issues aren’t corrected

Business_and_leisure Family_with_children

10/10

Exceptional

11 Feb 2026

Hilda

Yes

10/10

Exceptional

11 Feb 2026

Ronald

Clean room and pleasant staff

Self

10/10

Exceptional

10 Feb 2026

Zohaib

Great

4/10

Poor

07 Feb 2026

SheNae

The phone did not work in my room, my $20 incidental fee was not returned, the light right outside of the restroom did not work, and I was denied a late check out apparently because my membership was basic. I will never stay at this hotel again.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Brian

Nice quiet, clean with all the amenities

6/10

Pleasant

07 Feb 2026

Alan

Yes it was ,the staff was awesome, but yall didn't have a microwave in the room!!!

Leisure Family

6/10

Pleasant

05 Feb 2026

Robert

Strong smell of mildew in the faucet bathroom area.

Leisure Self

10/10

Exceptional

02 Feb 2026

Perla

Was an amazing experience

2/10

Poor

02 Feb 2026

Lyndsay

Let’s start with the greeting from staff. I don’t think your should ask your guess if this is a business or pleasure trip. It was also weird that the key system was down, which made things even more weird. The bathroom did not look clean & the toilet did not flush. It is also pretty unfair to be controlling the heat at night when it is 30 degrees!!

Business Family_with_children

10/10

Exceptional

01 Feb 2026

William

Modern furniture, and comfortable bed.

Leisure Self

10/10

Exceptional

28 Jan 2026

Zaurez

Courteous staff