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Garner Hotel Houston Westheimer by IHG

Houston - TX · United States

2451 Hayes RoadView location

7.0/10Very good1,000 Reviews
Cleanliness7.4/107.4
Service7.4/107.4
Comfort7.6/107.6
Condition7.2/107.2
Amenities7.0/107.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Garner Hotel Houston Westheimer by IHG

Experience a quality stay at an affordable price at Garner Hotel Houston – Westheimer. Our hotel in Houston is conveniently located near Westchase Shopping Center, George Bush Park, and Talyard Brewing Company.

At Garner, we focus on what truly matters: a location that connects you to everything you love, a clean, comfortable guest room, and a cozy bed that promises restful nights. Plus, our complimentary hot breakfast is crafted to fuel your day with build-your own sandwiches and egg bowls.

Make the most of your stay with our all-day Costa® bean-to-cup coffee, outdoor pool, fitness center, and 24-hour market. From the moment you arrive, you’ll experience a warm welcome and enjoy thoughtful touches designed to make your stay memorable.

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With a stay at Garner Hotel Houston Westheimer by IHG in Houston (Briarforest), you'll be a 2-minute drive from Royal Oaks Village and 6 minutes from CityCentre. This hotel is 5.9 mi (9.5 km) from Memorial City Mall and 6.2 mi (10 km) from Arena Theater.

Make yourself at home in one of the 71 guestrooms featuring refrigerators and microwaves. 40-inch LED televisions with digital programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
  • Minimal age
    21
  • Optional fees
    • Rollaway bed fee: USD 10.0 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Westheimer Road 0.1 km / 0.1 mi
Texas Training & Conference Centers 0.7 km / 0.4 mi
Royal Oaks Village 1.4 km / 0.9 mi
West Houston Medical Center 2.7 km / 1.7 mi
Lakeside Country Club 3.4 km / 2.1 mi
Harwin Drive Shopping District 4.3 km / 2.7 mi
Town and Country Village 6 km / 3.7 mi
CityCentre 6.5 km / 4.1 mi
Darrell Tully Stadium 6.9 km / 4.3 mi
Memorial Hermann Memorial City Medical Center 8 km / 5 mi
West Oaks Mall 8 km / 5 mi
Memorial City Mall 9.5 km / 5.9 mi
Millie Bush Bark Park 9.7 km / 6 mi
Sharpstown Shopping Center 9.9 km / 6.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Number of floors (main building): 4
  • Double rooms
  • Suites
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
Show 18 more facilities & services
  • Laundry service
  • Multilingual staffExtra charge
  • Air conditioning in public areas
  • Fireplace
  • Lift access
  • Terrace
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Library
  • Meeting room: 1
  • PrinterExtra charge
  • Business centreExtra charge
  • Outdoor freshwater pool: 1
  • TV lounge
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 1 Bedroom • 28 m²DBL.H6-2Q

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Garner Hotel Houston Westheimer by IHG

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Wi-fi
    • Bathroom

    Facilities with extra charge

    • Cot on demand
    • Hairdryer
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Two Queen BedsQUADRUPLE • Accessible-Two Queen Beds • 1 BedroomQUA.H6-2Q
    QUADRUPLE Accessible-Two Queen BedsPhoto unavailable1 photo

    Garner Hotel Houston Westheimer by IHG

    QUADRUPLE Accessible-Two Queen Beds

    Room photos

    1 photo

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-2Q

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Cot on demand
    • Wi-fi
    • Microwave
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 28 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable2 photos

    Garner Hotel Houston Westheimer by IHG

    DOUBLE Accessible

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wi-fi
    • Bathroom

    Facilities with extra charge

    • Microwave
    • Hairdryer
    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 28 m²DBL.H6-2
    DOUBLE AccessiblePhoto unavailable2 photos

    Garner Hotel Houston Westheimer by IHG

    DOUBLE Accessible

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Room amenities

    • Wi-fi
    • Bathroom

    Facilities with extra charge

    • Cot on demand
    • Microwave
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKINGSUI.2Q-NM

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARD • 1 Bedroom • 28 m²DBT.ST
    Double or Twin STANDARDPhoto unavailable2 photos

    Garner Hotel Houston Westheimer by IHG

    Double or Twin STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Room amenities

    • Wi-fi
    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Microwave
    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-3

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Garner Hotel Houston Westheimer by IHG

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wi-fi
    • Bathroom

    Facilities with extra charge

    • Cot on demand
    • Hairdryer
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    Garner Hotel Houston Westheimer by IHG

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 BedroomQUA.2Q
    QUADRUPLE TWO QUEEN BEDSPhoto unavailable1 photo

    Garner Hotel Houston Westheimer by IHG

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    1 photo

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Wi-fi
    • Microwave
    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Garner Hotel Houston Westheimer by IHG

7.0
Very good
1,000 Reviews
Cleanliness
7.4 /10
Service
7.4 /10
Comfort
7.6 /10
Condition
7.2 /10
Amenities
7.0 /10
100 reviews shown
2/10
Poor
05 Jul 2026
Elizabeth
The property is very nice.
4/10
Poor
04 Jul 2026
Ji Chen
There are lots and f problems inside the room, such as floor, shower head, lights. Repair and renovation needed
Family
2/10
Poor
21 Jun 2026
Oluchi
The place is over run with roaches. I was there two nights. Had roaches in the first room I stayed. Asked for a room change on a different floor. Had roaches on that floor as well. Both second and third floor have a roach infestation problem
Self
6/10
Pleasant
07 Jun 2026
Jennifer
Might.need to.increase bug.eliminatng. also check air conditioner. Pool area needs new furniture and signs.
Self
4/10
Poor
29 Apr 2026
Promise
There was nothing I can say I “liked” but the mirror in the room. That’s it. The breakfast was bare minimum, only two hot items. I never received an ice bucket for my room. The microwave in my room didn’t work. Went to the front lobby just for them not to know where a microwave was. The chair and curtains in my room were torn. The remote control to the tv was missing buttons and looked like a dog chewed on it. Stains in the floor plus a baby roach crawled up my wall in the bathroom…. I just don’t understand how this hotel is under Wyndham
Self
2/10
Poor
25 Apr 2026
Selma
Man at front counter and very rude I could even check in on the 16 and I payed for it
Family
2/10
Poor
18 Apr 2026
Shaniqua
Infested with ants
Partner
2/10
Poor
16 Apr 2026
Olivia
Breakfast didn’t open until 7 which is later than I was expecting so I wasn’t able to use. WiFi was out the whole stay. Front staff kept phone disconnected. When it was connected, didn’t work. Homeless people lounging outside and in lobby. Saw a roach in the room. Leaving this review so I keep an account of where I wouldn’t stay again
Self
4/10
Poor
12 Apr 2026
Esmeralda
The hotel was ok, we stayed for 2-nights and our room wasn't cleaned, hallways smells like cigarettes and marijuana. The breakfast was mediocre with limited variety, tv didn’t work and lots of foot traffic outside.
Friends_and_family Family
2/10
Poor
11 Apr 2026
James
Not pet friendly as advertised on expedia
8/10
Excellent
10 Apr 2026
Gaynelle
Great delicious breakfast hot meal eggs, pan sausages, and waffles. Plus! Really delicious huge navel oranges and apples plus! Yogurt.
Self
2/10
Poor
08 Apr 2026
Chad
Dirty and loud
Family
8/10
Excellent
06 Apr 2026
Misti
The hotel was fully booked and not near enough parking. I was disappointed in the breakfast. It was small and not much of a selection and it closed by 9am so we missed it one morning. The neighborhood was not the best and at night there were homeless people walking around near. I had my teen daughter with me as well. The price for 2 nights was very reasonable and the staff was pleasant.
Family_with_children
2/10
Poor
04 Apr 2026
Tracey
Good afternoon.
When I arrived at your property on Friday night, your systems were down and the front desk clerk required all guests to pay in cash. I left, went to the ATM to get enough cash for the stay as well as the required $100 deposit. The next day, I noticed that my credit card was charged for the visit. I spoke to the front desk clerk about this and he said, “my credit card would be refunded in 3-5 business days.” I shared with him that this was unacceptable! Please refund the cash since you charged the card. He told me, “he wasn’t going to do it!” I told him that he needs to fix it. Reluctantly, on Sunday he gave me the cash refund. Also, he showed no accountability and gave no apology for this. He kept blaming his colleague for the mistake. After, checking out this morning, I noticed that my card was charged again for the same stay. Essentially, I was charged three times. Lastly, the young lady at front desk is constantly on her phone. She does not look up to acknowledge you. I stood there twice for a good 60 seconds while she was on her phone and she did not look up until I said, hello.
Self
2/10
Poor
01 Apr 2026
Tracey
My stay was horrible. Systems down, poor customer service and my credit card was charged four times for the stay.
Self
4/10
Poor
25 Mar 2026
Alison
The staff were okay… The hotel was okay glad I only slept there and went and explored during the day. Halls smelt like weed and when we got there pictures were fallen off the walls and had to get a new room got to our new room and the tv did not have an HDMI cord so then we had to wait for them to see if they had one finally gave up and almost left due to everything not being right. I wouldn’t recommend this hotel I was honestly glad to get out of there
Partner
6/10
Pleasant
20 Mar 2026
yaosheng
This hotel building conditions is fairly new. Modern concept as shown on photos. The room conditions are 3 stars holiday inn standards. It is very clean. The gym is good. The room rate is very competitive. The continental breakfast is very basic.
Friends_and_family Family
4/10
Poor
16 Mar 2026
Christina
Pictures aren't close ot how it looks in person, it's very run down and not maintained, the building elevator smelled constantly like weed.
Family_with_children
8/10
Excellent
16 Mar 2026
Erika Lizzet
Room was excellent very nice except all 3 lamps were not working mini fridge was not working and neither was the tv i informed the front desk they said maintenance was not on site, they were out of towels aswell made me wait a whole day before getting any after me constantly having to go ask, their excuse was it was a full house. They were out of rooms. The properly itself was nice.
Partner
10/10
Exceptional
15 Mar 2026
Tamia
Pool was closed hopefully next time will be open
Friends
2/10
Poor
06 Mar 2026
Saul
K
2/10
Poor
01 Mar 2026
Alondra
When I got there the hotel was overbooked and I already had a reservation.
4/10
Poor
09 Feb 2026
Kevin
The guy at the front was horrible. Over charged me for deposit that i still haven't got back in a week.
Leisure Self
4/10
Poor
08 Feb 2026
Daniyal Ahmed
Was run down, there was a cockroach in the room, coffee machine wasn’t cleaned out.
8/10
Excellent
29 Jan 2026
Yuan
Clean, quiet
2/10
Poor
07 Jan 2026
Zaurez
Clerk told me I can’t check in. His name is Muhammad Afsan. I need to report this aggravation
2/10
Poor
27 Dec 2025
Zaurez
Roaches issues constantly
Business_and_leisure Family
6/10
Pleasant
08 Dec 2025
Chinh
cockroach In the room. Asking the hotel to switch the room but they don’t care
Self
2/10
Poor
27 Nov 2025
Steven
Worst experience , i had already paid for they denied my room , and was disrespectful had to wait for 2 hrs at midnight to just get denied the reom at first he said he didnt get the money from expedia then said that there was no rooms left
Leisure Partner
2/10
Poor
26 Nov 2025
Rami
The guy at the lobby from pakistan and name moh is very rude
2/10
Poor
09 Nov 2025
Adrian
We didn’t stay we found mold in our room and now I’m currently trying to go through the process to get a refund which has been incredibly difficult
Business
2/10
Poor
03 Nov 2025
Nelson
Elevador was not working. Marijuana odors everywhere. Floors and carpet dirty. Cockroaches in the room. Bad bad really bad experience.
2/10
Poor
01 Nov 2025
Robert
Horrible...someone kept knocking on my door at 2am...the people in the room next door were making very loud sexual noises.
Business
2/10
Poor
29 Oct 2025
Daniel
Yes, it wasn’t neglected hair on the bed hair on the towels spit on the commode nasty nasty shower while go back couldn’t even sleep last night. It was so nasty.
Business Self
2/10
Poor
27 Oct 2025
Mike
Dirty bedsheets. Insects. Bed bugs too.
Business_and_leisure Self
6/10
Pleasant
24 Oct 2025
Rekell
Property was extremely outdated and smelled like paint in a construction site. I really can’t explain the smell, but it didn’t smell like cleaning or home.
8/10
Excellent
20 Oct 2025
Mike
Should be cheaper
6/10
Pleasant
17 Oct 2025
Win Aung
Just a moment elevator is fixing
Business_and_leisure Self
2/10
Poor
13 Oct 2025
Alvaro
Horrible
Leisure Partner
2/10
Poor
10 Oct 2025
Michael
BABY ROACHES IN ROOM, REFUSAL TO SERVE BREAKFAST AT 9:20am AFTER BEING TOLD WAS OPEN UNTIL 10, THIS PLACE SUCKS, I HAVE PROOF OF BABY ROACHES IN ROOM
Partner
6/10
Pleasant
19 Sep 2025
Ayomide David
I loved how clean the room was. But the water wasn’t running well
Leisure Self
2/10
Poor
08 Sep 2025
John
Upon entering the room I tripped on a loose floor tile near the bathroom door. I discovered there are actually two loose floor tiles. Additionally when I went to close the curtain before I went to bed, I stepped into a really soft spot on the floor, near the wall by the AC unit. I am assuming that it is likely due to moisture from the HVAC. Lastly, I woke this morning to discover small roaches in the bathroom. There were several, on the wall, on the sink surface and in the sink, as well as in the shower. I decided to check out of my two night reservation
Leisure Self
2/10
Poor
11 Aug 2025
Jessica
When I arrived the hotel smelled like cesspool and it was very humid. The receptionist Arriane tells us that all their amenities are not available. She states that the elevator was not working, the pool was closed down, there was no available breakfast at all, and no A/C. She states that they are giving back refunds but if we check in the refund wouldn’t be available. So I decided not to stay at the Ramada due to all these inconvenience. I triple checked with the receptionist( Arriane) that if there was anything further I had to do so I can cancel and not be charged. She told me I didn’t have to do anything that canceling wouldn’t be necessary and I wouldn’t be charged. A day later I get charged when I never stayed at the hotel. This has been the most unpleasant and unorganized service I’ve ever experienced. I do not recommend staying or even thinking about staying at the Ramada.
Business_and_leisure Partner
2/10
Poor
31 Jul 2025
Teresa

Waste of money

The loby was hot. Front desk clerk told me elevator and pool was broken. I explain to clerk I am unable walk up stairs to my handicap room due health condition. She told me to leave she would hotel.com know to give me refund.
Self
8/10
Excellent
28 Jul 2025
Duc
Elevator was not working and no continental breakfast.
Leisure Self
2/10
Poor
11 Jul 2025
Chukwuma
Horrible place to go
Partner
2/10
Poor
29 Jun 2025
Ashlee

Absolutely Disgusting – Do Not Stay Here

From the moment we pulled up, we knew something was off. People were wandering the streets, and the area looked run-down and unsafe. Before arriving, I received a call informing me the kitchen was closed for maintenance; inconvenient, but manageable.

However, when we attempted to check in, we were told the elevator was out of order (strike two). We made our way up the stairs to our second-floor room, and at first glance, it seemed clean… until we turned on the lights.

Roaches. Crawling on the walls. Crawling on the chair. It was absolutely disgusting.

We turned around and left immediately. This hotel needs to be shut down and professionally fumigated. I would never recommend it to anyone.

P.S. Don’t be fooled by the hotel next door; it’s just as bad.
Partner
10/10
Exceptional
04 May 2025
Mary
It was convenient we did request another room due to mold around the windows have stayed before and rooms was great
Leisure Partner
2/10
Poor
23 Apr 2025
James
No good
10/10
Exceptional
30 Mar 2025
Terrisa
we are from out of town every time we come to houston we come here always satisfied
Partner
10/10
Exceptional
16 Mar 2025
Marketta
Clean property, friendly staff, delicious breakfast, convenient amenities and nearby access to shops, eateries, attractions, and popular areas!
4/10
Poor
12 Mar 2025
Minh Quang
The whole hotel smells of weed everywhere
2/10
Poor
11 Mar 2025
Michelle
Worst hotel ughh I picked the option to pay at the property and while I was coming into town they tried to get it out of my card they ended up canceling my room cause my card was locked and couldn’t take out the payment .. I’m glad they did as soon as I walked into the hotel the whole lobby smelt like w**d I wouldn’t want my kids to be in a hotel where ppl are hot boxing their room worst experience
Leisure Family_with_children
10/10
Exceptional
10 Mar 2025
Barbara
It was ok
Business Self
10/10
Exceptional
09 Mar 2025
Mariana

Houston

Good option for an overnight stay in Houston
Business
10/10
Exceptional
02 Feb 2025
Mary
Did see a couple of roaches but overall it was a good stay
Leisure Partner
6/10
Pleasant
31 Jan 2025
Ghazala
Thermostat is not working it goes on and off gets hot when it’s off
Leisure Partner
8/10
Excellent
26 Jan 2025
Rizwan
Hous keeping was not that good. Tissue box and coffee were never gets refilled.
Leisure Family
10/10
Exceptional
19 Jan 2025
Mary
Rooms were clean and quiet. Parking lot was accessible.
Leisure Partner
6/10
Pleasant
11 Jan 2025
Adebanke
Breakfast was terrible and staff is unfriendly
6/10
Pleasant
30 Dec 2024
Swaneka
Ok hotel. Little roaches and one desk clerk had poor customer service.
Leisure Family
2/10
Poor
19 Nov 2024
Monay
I checked in late last night and the staff wasn’t very friendly, their were people hanging out smoking on the property. Once inside the building the stench of something died reeked on the second floor. Upon entering the room I was greeted with roaches in the room, and bathroom. The room wasn’t very clean. The towels were dirty and crunchy. I have a small child and I’m utterly disgusted and disappointed. I will never stay at this hotel again nor will I recommend anyone else to stay here. The aesthetics looks good but don’t be fooled.
Family_with_children
10/10
Exceptional
05 Nov 2024
Shanecka
It was amazing and quiet everything convient and cosy
Self
2/10
Poor
29 Oct 2024
Phúc
staff is terrible. we arrived at the hotel and wait outside for 30mins until there is a man, I think he’s a customer open the door for us
Business Family
6/10
Pleasant
22 Oct 2024
Brittney
The initial view of the room was nice for the price. However, No way I should’ve experienced roaches during my stay. This was highly disturbing
Partner
2/10
Poor
12 Oct 2024
latyra
Roaches everywhere
10/10
Exceptional
27 Sep 2024
Angel
Great as always
Business_and_leisure Partner
10/10
Exceptional
20 Sep 2024
Angel
Grateful as always
Business_and_leisure Partner
2/10
Poor
14 Sep 2024
Elizabeth
The hotel smelled like weed. There was broken glass all in the parking lot. Our beds had bed bugs. The hotel staff would not refund my money. They only gave me a number to corporate. Horrible horrible. Nothing like the picture’s online
Business Family
6/10
Pleasant
13 Sep 2024
Verified traveler

Hotel Is Old

Hotel was quite old. The rooms are spacious and comfortable. Could have been cleaner. Once checked in I had to call for room service to change bedding which I forgot to take a picture of. The bathtub still had hair and stains in it. There was a baby roach coming out of the juicer in the breakfast room as I was about to get apple juice. I was too disgusted to snap that photo and scurried out of there fast. Let me just say be ware. Otherwise customer service was excellent!! Probably won't return but it was an experience
Self
10/10
Exceptional
08 Sep 2024
Shahnawaz
The hotel was good liked the big room and cleanliness
2/10
Poor
04 Sep 2024
Helal
Room was dirty, bedding was wet, and staff was beyond rude.
Leisure Family
8/10
Excellent
04 Sep 2024
Lisa
Everything was on point except the breakfast. Because I'm a Fort Worth Texan and you don't get served pancakes without the bacon egg or sausage. That's True Texan.
Leisure Self
10/10
Exceptional
02 Sep 2024
Maria
Great friendly helpful staff highly recommended and will book here in the future
Leisure Partner
6/10
Pleasant
29 Aug 2024
Oludayo
No hot meal for breakfast even as breakfast closes too early. Little options for hot beverages.
10/10
Exceptional
24 Aug 2024
Quantella
Awesome stay , front desk has amazing service. Really quite . The rooms are amazing
Leisure Self
8/10
Excellent
19 Aug 2024
Amin
all good we had no problem with our trip .
10/10
Exceptional
16 Aug 2024
john
great location
Leisure Self
2/10
Poor
16 Aug 2024
Jennifer
I killed several roaches in my room. They were on the cabinets, by the refrigerator and on the floor. I had to buy spray because I was not able to leave the hotel.
Business_and_leisure Family
6/10
Pleasant
03 Aug 2024
Christopher

Unmemorable

Decent for the price; but front desk is incompetent, lazy, and somewhat racist.
Partner
4/10
Poor
31 Jul 2024
paulette

Never again

Hole in a wall will never stay there again
Self
6/10
Pleasant
22 Jul 2024
Eudora
There was ants in my room. The housekeeper came and sprayed but they didn’t clean them up. Also I ask for clean towels because they sprayed them. I didn’t receive any.
Leisure Self
10/10
Exceptional
22 Jul 2024
ELIO
Breakfast was kind of poor
4/10
Poor
21 Jul 2024
Paola
There were roaches
10/10
Exceptional
17 Jul 2024
Michael
Very nice property
Self
2/10
Poor
16 Jul 2024
Susan
It was horrible.
Family
6/10
Pleasant
16 Jul 2024
shanell
Ac inbtge room was not working stay at 89 so i checknout early.
Leisure Family
10/10
Exceptional
16 Jul 2024
Angel
Staff is great
Business_and_leisure Partner
8/10
Excellent
16 Jul 2024
Tricia
The water at the sink facet was streaming only I could not get a full force of water to run out the sink facet.
Leisure Self
8/10
Excellent
15 Jul 2024
Sienna
Stayed one night due to power outage at our house. We appreciated the nice room and good air conditioning.
Family
2/10
Poor
12 Jul 2024
Joelle
The staff was terrible and messed up our reservation.
Leisure Family
8/10
Excellent
07 Jul 2024
Duy
Good parking and the hotel is pretty good.
Leisure Partner
10/10
Exceptional
04 Jul 2024
Angel
Staff is great
Business_and_leisure Partner
2/10
Poor
02 Jul 2024
Destiny
There were roaches on the wall and our door wouldn’t shut all the way unless you force it. The phone did not work. There were multiple loiters around the property. Not enough towels and no wash cloths, and the thermostat was inaccurate.
Leisure Partner
4/10
Poor
01 Jul 2024
Santiago

Hotel needs to be cleaned.

We decided to book at this hotel because it was a newer built hotel. However, it does not seem like the hotel have been unkept because the carpet needed to be shampooed, the beds were not comfortable and we got twin sized pillows for our king sized bed. The water pressure was very weak. Also, the breakfast offered only a few items like cereal and a ton of carbs. The only thing we enjoyed about this hotel is the location because it was about 15 minutes away from China town. We don’t plan on coming back to this hotel.
Partner
8/10
Excellent
30 Jun 2024
Teryck
I did not like there was no rear entry to hotel as thats the only parking available once front parking was full
Leisure Partner
4/10
Poor
30 Jun 2024
Brad
Property smelled stuffy. Virtually everytime we centered the property it smelled of marijuana. Included in the photos hanging on the wall was a huge marijuana leave picture. Towels were dirty, no water pressure in the lavatory. In my son’s room the sink was clogged. Splashed urine on the floor on and around the toilet. Limited coffee and fresh fruit at breakfast. After a couple of nights we checked out early but couldn’t reach Expedia for comment. “High Volume of calls”. We asked about refund but hotel desk couldn’t assist till maybe later as she needed to ask her manager who wouldn’t be available till later. She was friendly and apologetic though.
Leisure Family
10/10
Exceptional
28 Jun 2024
Brodris
I have know complaints.
Leisure Family_with_children
10/10
Exceptional
19 Jun 2024
Angel
They always care of us.
Business_and_leisure Partner
10/10
Exceptional
19 Jun 2024
Angel
Nice rest
Business_and_leisure Partner

Location & surroundings

Garner Hotel Houston Westheimer by IHG
2451 Hayes Road, Houston, United States

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Garner Hotel Houston Westheimer by IHG

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