Name: Extended Stay America - Houston - Westchase - Rich
Address: 3200 W Sam Houston Pkwy S, Houston, 77042, US

6/10

Pleasant

26 Jun 2026

Anntrice

AC worked well. The room could have been cleaner. It was ok.

8/10

Excellent

11 May 2026

Towanda

No early checkin

Self

2/10

Poor

07 May 2026

Corey

The facility was clean but had a strange smell throughout. Room are clean but showed heavy wear and unlevel. Dresser and nightstand drawers were constantly opening by themselves, outlets at desk and kitchen did not work, microwave/vent hood is falling, light switches intermittently worked, TV would not change channels, desk chair broken, toilet seat broken, cabinet door missing, no kitchen supplies as advertised, no breakfast as advertised, elevator door on a couple stuck and couldn't exit. If you're on a budget and need a place to stay it will suit you. But my employees and myself will not be staying here again.

Business

2/10

Poor

24 Apr 2026

Hoang

Avoid. I reserved 2 rooms with double beds but I check in, they don’t have my reservation

Friends

2/10

Poor

22 Apr 2026

Christopher

Roaches in room. Looked like a step above a drug den. Do not recommend.

Family_with_children

2/10

Poor

20 Apr 2026

Amir

OMG, where do I start? I literally have video of the horrible conditions of my room. I have stayed in hotels that were a little challenged, but I have never stayed in a hotel with this low level of maintenance and disappointment. I literally should’ve went to a motel 6. Lightbulbs cracked, raggedy dresser., holes in walls, the outlets were so bad I had to use a shoe in between the wall and the bed to hold my plug . no pots no pans on site and they didn’t even offer us new towels for the next couple of days that we stayed there. There was a kid jumping up and down on the higher floor that sounded like people were upstairs fighting. The room literally smelled like piss to the point we had to go and grab Lysol. There is no doubt this hotel needs to be torn down and rebuilt or do a serious remodeling. To be honest, I cannot believe they are renting out rooms at this location. They should refund my entire purchase. The young lady at the front desk was very nice. I will give them that but the rest of this hotel was completely garbage. I have video to back up my experience so when I recommend anybody staying here, I recommend going to motel 6. At least they will leave the light on for you because these likes were cracked. SO MY ANALYSIS OF THIS HOTEL LET’S JUST CALL IT ONE STEP CLOSE TO A DUMP. It is what it is. I don’t even know if I’m gonna ever stay at the extended stay again.

Friends_and_family Family

2/10

Poor

19 Apr 2026

Catherine Jacobs

Dirty and stinky room.front desk staff was very rude.have pictures to tell the story.

Self

2/10

Poor

15 Apr 2026

Abdul Samad

I arrived one hour before the regular check in time and the front desk asked for me $25 extra

10/10

Exceptional

12 Apr 2026

Chris

The room got real cold. A/C is excellent

Friends_and_family Friends

2/10

Poor

08 Apr 2026

Ariel

After payment was confirmed I was unable to check in due to an “audit”
Ended sleeping in parking lot

2/10

Poor

15 Mar 2026

Mia

Room had roaches loud neighbors and homeless people in the parking lot

Partner

8/10

Excellent

09 Mar 2026

Sara

Original room booked was not available, but a different room was offered for same price. There was a soft spot on the floor right in front of AC unit, made sure to walk around it not to go through floor. Curtains did not close all way so outdoor lighting lit up room.
Beyond that, bed was confortable, room was clean. I'm not sure what ammenities was offered, but had a busy weekend doing other things so I was not there to use anything much.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Dania

Great staff and proximity to my job

Family

10/10

Exceptional

10 Feb 2026

Dania

Staff friendly, great location.

8/10

Excellent

03 Feb 2026

Brandon

Cleanliness

Business

2/10

Poor

16 Jan 2026

Sandra

I didn’t like the place at all for me and my children so I moved out as soon possible not safe at all for and my family.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Dania

Clean room | Staff | Shops nearby | Business-friendly

Business_and_leisure Family

10/10

Exceptional

18 Dec 2025

Dania

Room was clean, staff was personable. Few food options nearby, fast food specifically. Very door dash option friendly though. Close to gas station.

Business_and_leisure

6/10

Pleasant

28 Nov 2025

Corey

Front desk was very friendly and helpful. The room was ok and TV didn’t work at all.

2/10

Poor

27 Nov 2025

Steven

They denied my room at first they were saying it wasent paid for , he ripped the papers of the reservation he was getting loud with me , then they lied and aaid there was ni rooms left , he had me waiting dor over an hour and wasent answering the phone when expedia was trying to reach him

Leisure Partner

6/10

Pleasant

19 Nov 2025

Raquel

Staff was very friendly. The furniture and room itself was VERY tired…!

Self

10/10

Exceptional

26 Sep 2025

brandon

Clean

10/10

Exceptional

13 Sep 2025

Angelica

Rude staff and bugs everywhere

Friends_and_family Family

2/10

Poor

11 Aug 2025

Lorenzo

No kind of help to do a welfare check on my room.

I ask the front desk to do a wellfare check on my room 224 today 08/11/2025 around 11am to 1p I called the front desk to be transferred to my room 3 times no answer, the front desk clerk told me he was to busy to go do a wellfare check and my wife phone was dead, I had to call the police to do a wellfare check. So at this time the front desk clerk was too lazy to go check my room to see if my family was still alive. I didn’t like the fact that this Mexican said he not gong to do a wellfare check, simply ignored a live and dead situation. That’s not good.

Friends_and_family Family

2/10

Poor

28 Jun 2025

Deborah

This property was horrible. It was homeless people outside sitting around, dirty and smelled like smoke. They couldn’t find my reservation either and had to opt for a single bed when I booked a double. The guy helping was nice and I received a refund but never again!

Leisure Family

10/10

Exceptional

08 Jun 2025

Damien

It was very good

Self

10/10

Exceptional

20 Apr 2025

Natasha

Our stay was ok but the room smells and the bathroom smells like smoke. I hade to unclog the toilet myself cause the maintenance guy was out. For 93 dollar a night yea right

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

ELI

5 star hotel

Business_and_leisure

2/10

Poor

14 Apr 2025

moises

There are only scumbags in the lobby

Business Family

6/10

Pleasant

12 Apr 2025

Alaeddin

It was dirty and stinky

10/10

Exceptional

11 Apr 2025

Dwight

Friendly staff

10/10

Exceptional

04 Apr 2025

Teri

It was good ☺️

8/10

Excellent

04 Apr 2025

Tira

No issues

Self

8/10

Excellent

29 Mar 2025

Tira

No issues

Leisure Self

10/10

Exceptional

29 Mar 2025

Tira

I had no issues everything went well

Leisure Self

4/10

Poor

19 Mar 2025

NENG CHIEH

Review

The room is acceptable but the neighbor is quite noisy.

Business

8/10

Excellent

15 Mar 2025

Tira

Everything was fine

Leisure Self

6/10

Pleasant

15 Oct 2024

Khalid

Not a good area to stay

Leisure Partner

2/10

Poor

04 Sep 2024

Wilfredo

I book a room and they told me that they overbooked and the room was already paid in full

Business Self

10/10

Exceptional

03 Sep 2024

John

I will definitely recommend and return

Business_and_leisure Family

8/10

Excellent

23 Aug 2024

Christy

Good service. Clean. But did see a few roaches

Leisure Family

2/10

Poor

14 Aug 2024

Steven

I would like to request a refund, the tables were not wiped down dirty tv stand, the wall plus looked hazardous popping out the wall, elevator was not working, it was a non smoking room and you could smell cigarette and weed smoke as soon as you walked into the hallway, we were on the third floor with no elevator had to carry our bags up, floor was dirty, sheets and curtains were stained, roaches running around looked like people were fixing there cars parked all accross the lanes in the parking lot, carpet was stained the drawers looked like they were falling apart, wall had stains. We weren’t even there 30 minutes before we left and booked somewhere else. I have pictures to back up all this information so please accommodate us and refund our hard spent money for this very disfortunate situation and waste of money and time in our vacation.

Leisure Partner

4/10

Poor

27 Jul 2024

Hesham

There was no breakfast, just coffee (poor quality)

Business Self

2/10

Poor

18 Jul 2024

Gina

My feet got dirty from the carpet and floors, the room smelled like smoke, the furniture was about to fall apart, there was a coach roach in my shower, the shower nozzle needs to be replaced, the check in area smelled. Etc
For what you charge it’s an abomination. I was in room 134, oh and the soda machine eats your money. Don’t go there!!!

Business

4/10

Poor

16 Jul 2024

James

Property was located in a very rough area with a few homeless people on the property. I was concerned my car might be burglarized and cancelled my reservation.

2/10

Poor

14 Jul 2024

Hernan

The staff was very nice. The hotel room was cleaned very well, however there were lots of cockroaches. I mean everywhere on the bed in the bathroom in the kitchenette.

Pet

2/10

Poor

17 Jun 2024

John

The elevator doesnt work and cockroaches in the room.

Family_with_children

10/10

Exceptional

30 May 2024

Cedric

Definitely a great place for the situation that I was experiencing would start again

Leisure Partner

2/10

Poor

28 Feb 2024

Amber

A lot of unwanted traffic

Business_and_leisure

2/10

Poor

01 Jan 2024

Mohammed

Not good at all with roaches and smell

Leisure Friends

2/10

Poor

04 Dec 2023

Sarah

One room.was available on the third floor with no elevators that had been broken for about a month so trying to get

Leisure Self

10/10

Exceptional

02 Dec 2023

Troy

It was quiet and clean and close to restaurants

10/10

Exceptional

02 Dec 2023

Troy

Quiet and clean and close to restaurants and stores

10/10

Exceptional

25 Nov 2023

Troy

Alot of places to go to

4/10

Poor

13 Nov 2023

Harry

The room was clean. However, the shower rod had pulled away from the wall as had the towel holder. The elevator was out of service. There were no kitchen items.

Business

4/10

Poor

10 Jul 2023

Esperanza

they tried giving me a room that was missing a sink and chair was full of mold saw a few roaches crawling around

Business_and_leisure Family

8/10

Excellent

12 Feb 2023

Don

The staff is on point ..and helpful ..they accept pets which was great ..but it don't smell like it . And it's safe u don't get to rooms unless ur staying here ..that's a plus the building it's self could use an update(carpet) ..
All in all I had a good stay

Self

4/10

Poor

25 Dec 2022

Annette

room was disappointing

Leisure Self

6/10

Pleasant

25 Nov 2022

Alfred

The property itself is ok but there's constantly people hanging around outside with loud music moving in and out of building without entry badges and smoking outside like it's a convenience store 😡

Business Family

2/10

Poor

19 Nov 2022

Pedro

Room was very dirty

Business Self

2/10

Poor

11 Oct 2022

Kirkland

Horrible rooms
Dressers in Horrible condition
Roaches

Business_and_leisure Self

2/10

Poor

04 Oct 2022

Elexis

I did not like the place at all. I COULDN'T STAY , ONLY STAYED FOR ONE NIGHT. I would like my money back

Business_and_leisure Family

6/10

Pleasant

15 Sep 2022

carolyn

Laundry facility no means to get quarter without leaving facility. Two lamps in room did not work. Harassed by management when asked to use vacuum cleaner. NO receipt given when paid bill. Dog feces over ground, no place to put trash except on room. Very dissatisfied with this location as others have been much more accommodating.

Leisure Pet

2/10

Poor

05 Sep 2022

CECIL

Horrible

4/10

Poor

01 Sep 2022

Nader

Price was good but the area is unsafe. we paid for 5 night but we had to leave 2 days earlier for our own safety.

Business Family

2/10

Poor

31 Aug 2022

hashem

Unsafe hotel and its not clean at all .i left earlier and they don’t want give me refund for 5 days . They take my money for nothing . Very bad customer service.

Business Friends

4/10

Poor

26 Aug 2022

Marilyn

I got it based on the pictures and it was very close to where I had an appointment.the room didn’t resemble the pictures at all. There was no lamp anywhere near the bed, no where to plug in electronics, no in room coffee, not even a glass to drink water out of. No toiletries except one small piece of soap, first morning continental breakfast (I went midway through the stated hours) was only coffee and there were a few granola bars that were mushy. Next morning only coffee. The only vending machine was sodas. And only saw one bug running across the floor- not sure if it was a cockroach.
No where to sit in the lobby while waiting for a taxi. Front desk was unattended and waited 10-15 minutes for someone to come to Dallas a taxi the second morning.
The bed was comfortable, the room was good size and the TV worked fine.

Business Self

4/10

Poor

15 Aug 2022

Rosetta

Had roaches, loud adults and kids running in hall way at night. Room was dirty.

Leisure Self

2/10

Poor

01 Aug 2022

Matthew

Worst Hotel Ever!

This was without a doubt the worst hotel I have ever stayed at. Upon arrival there were people sitting on the curbs in the parking lot playing loud music, smoking, etc. There was no one at the front desk for check-in. I waited around before finally yelling for assistance. The entire hotel was dirty, smelled awful, and was in overall poor condition. Hotel staff allowed people (guests I assume) to loiter in the parking lot playing music and smoking all night. Between the music blaring, the stench of the room, and the single, poor excuse for a blanket provided I got no sleep. Multiple times throughout the night I considered packing my things and leaving; I wish I had.

I was truly surprised my vehicle was not broken into.

This place needs a complete overhaul, starting with the staff.

Self

10/10

Exceptional

21 Jul 2022

kelvin g

.

2/10

Poor

10 Jul 2022

Verified traveler

Roaches everywhere falling from doorway when you open the door ! Just not a clean place !

Business Self

8/10

Excellent

23 Jun 2022

Marcelo

The location is ideal but there are to many people lounging around

10/10

Exceptional

17 May 2022

Cristian

The bed

Business_and_leisure

6/10

Pleasant

12 Apr 2022

Suong

The room wasn’t clean, furniture was old.

Leisure Family

2/10

Poor

10 Apr 2022

Verified traveler

Absolutely do not stay at this place

I do not recommend staying at this place at all. They are understaffed and not friendly. Also was very concerned about safety and security on the property and in the area.

Business

4/10

Poor

14 Mar 2022

Araya

Outside appearance of property was nice. Burger King, gas station, and Jack in the Box are within walking distance. Staff was neutral to nice. Our room was on the second floor. Many of the rooms appeared to be non-smoking, but the smell of smoke was heavy on the floor. Room was clean.
Beds were hard and uncomfortable. Loose light fixture in kitchen and broken chipped dresser drawers. It was ok for our short stay, but I wouldn't choose this location again.

Leisure Partner

4/10

Poor

04 Mar 2022

Rebecca

not

Leisure

10/10

Exceptional

17 Feb 2022

Becky

Stay

Great for staying here would be better if had a roommate to split cost otherwise great stay

Self

2/10

Poor

02 Feb 2022

Verified traveler

Even the crack heads don’t want to stay here

The pictures for this property need to be updated. The water is dirty, there are roaches and all of the dressers are really old and broken. I’m usually not one to complain and the price was reasonable but all of the pictures online show nice new furniture, beds with more than one thin sheet and no comforter and furniture that doesn’t look like it has been thrown from a two story window. If you smoke crack or are looking to hang out with roaches then this is the place for you.

Business

6/10

Pleasant

23 Jan 2022

Regina

The room was infested with roaches.

Business Partner

2/10

Poor

19 Jan 2022

Aladdin

Disaster.

They wouldn’t let me check in until after 5 PM. Even though I was promised a 3 PM check-in. The room was run down, the whole hotel was run down. Strong smell of bleach in the room. Very uncomfortable mattress and pillows.

Self

2/10

Poor

17 Jan 2022

Francois

Stay away from this infested place!

The first room they gave me was used. Found towels on floor and bed messed up. Returned to front desk and was given a second room.
Got in the room and I was tired. I took a shower and fell asleep. Woke up couple hours later with bugs crawling on my hand and face. Jumped out of bed and turned lights on. I saw 3 little bugs on my pillow and few are on the walls running behind wall decorations.
This place is infested with bugs and needs to be shot down’
Don’t use this place!

Self

8/10

Excellent

02 Jan 2022

Maria

Elevator updated .. trash on hallway

Leisure Self

4/10

Poor

30 Dec 2021

Perry

You get what you pay for

Bare bones. No coffee maker in the room, not even any plastic cups. Covid absolves these low-end motels of providing anything.

Friends_and_family Family

2/10

Poor

22 Dec 2021

Felicia

Its for those needing a residence not a quick stay

Non smoking room smelled like smoke when i returned. Someone had been in the room whilst i was gone. Couldn't sleep for smoke smell... blood on door handle panel inside of door, toilet was not totally clean handle had something visible on it. Keys didn't work when i returned and had to pee. Thank God for the overnight front desk person running the key up. I checked out the next morning and they had the audacity to keep the money for the day i didn't stay. Never again. Carpet had a huge red stain in it not sure what it was.

Business Friends

2/10

Poor

20 Dec 2021

David

At least it was a room

This was one of the most unforgettable hotel stays of my life. Between the used food stuff littering the room, the cigarette ash, and the window that just fell apart and into the room one night, I can't imagine how little cleaning and maintenance goes into this property.

2/10

Poor

20 Dec 2021

Danielle

Terrible !! Got to the room and it reeked of a musty smell. Toilet did not work so we tried to call the front desk only to find out our phone didn’t work. We went downstairs and the worker told us he would give us keys to a vacant room to use that restroom when we needed to (instead of just giving us a new room???). We waited 30 minutes for the worker to come back upstairs with the new room key and he never came. We went to the lobby and there was no one working. Called the front desk phone, nothing. We had tickets to an event so we left. When we came back to the hotel for the night, no one was working because after 10 pm everyone leaves except security !!!! So we talked to security (who was very nice) and he said there were no empty rooms so we were basically stuck with a room and no functioning toilet. We decided to go home, didn’t even spend the night. Terrible !! Spend money elsewhere.

Leisure Partner

4/10

Poor

14 Dec 2021

Paul G.

My room had roaches.

Leisure Self

8/10

Excellent

30 Nov 2021

Paulo

Nice

2/10

Poor

21 Nov 2021

Mary

Unsatisfied customer

I tried to check in to a room that I already paid for. But was told no rooms available

10/10

Exceptional

01 Nov 2021

kyra

staff was great... definately will be staying the rest of the year... love this hotel!!!

Business_and_leisure Partner

2/10

Poor

19 Oct 2021

Michelle

Everything was horrible had to stay up until 4 am with the night guard because they’re weren’t any employees around after I’d checked in they gave my room away

Business_and_leisure Family_with_children

2/10

Poor

18 Oct 2021

Breno

I found two cockroaches, in the reservation said I would be entitled to breakfast and the next day the employee told me I wouldn't have it!

Leisure Self

4/10

Poor

11 Oct 2021

james

The guy at the desk tried to get me ck in early for my daughter wedding !!! Got the first room open the door weed and other people stuff was there no phone to call front desk had to use cell.. then he got me a clean room ..so went off to wedding then I returned and shift change and the guy at desk told me we had to walk the stairs to the 3 floor.. then went to bed to wake at 7am someone trying to get in room well me and wife was sleeping !! And again this time it had a phone that didn’t work to call the front desk!!where later we found out it was front desk that had forgot they put us in the room!!!

Business_and_leisure Family

2/10

Poor

28 Sep 2021

Chasity

Roaches in room and very unpleasant smell .... rooms wasn’t what I expected from the pictures

6/10

Pleasant

18 Sep 2021

Mindrad Paul

You get what you paid for, the location is great, everything else is okay.

Business Self

2/10

Poor

31 Aug 2021

Shana

The location it self was good. But the maanger was not helpful. The hallway we stayed on smelled the weed. The room across from us was in and out all night long and there was no one working up front at 11:00 when i went to report it. There was people outside our window laughing and being loud in the middle of the night. We got maybe 2 hours of sleep and left the next morning. I feel we should get a refund for the night we didn't stay.

Family_with_children

2/10

Poor

02 Aug 2021

Verified traveler

The bathroom wasn't working.

Business_and_leisure Family

2/10

Poor

31 Jul 2021

Kerric

They did not have the room I purchased online, so I need a difference of pay. I paid $71 when I got here but I paid 87 online so I need the $16 refunded

Partner

2/10

Poor

19 Jul 2021

shamsuddin

didnt get a room even after reservation

very disappointed, we went there late around 11pm and they told us that there are no rooms available and they are cancelling the reservation.
they should have informed earlier that they cannot give us the room as we had already reserved earlier

Partner