Residence Inn Houston Westchase on Westheimer

United States , Houston - TX
HOUSTON, 9965 Westheimer At Elmside
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100 reviews shown

8/10

Excellent

20 Apr 2026

Shunvillia

The breakfast ran out too fast. But the parking was convenient and the staff was friendly

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Michael

Glad I brought sandals, carpets were sticky.

Partner

4/10

Poor

04 Apr 2026

Jennifer

First day a cockroach charged at me wings out and everything. 5 minutes later we found an already dead cockroach. The next night we’re in bed falling asleep and a cockroach crawls on my boyfriend’s face, he kills this one too. We pack our stuff immediately and while we’re leaving we see a fourth cockroach running from the kitchen to under the couch. Plus two giant spiders in the corners of the room. Now I have a lump on my back that looks like a bite but I’m not sure from what. We left halfway through our stay. We were disgusted by this place. The man who checked us in was great, the man I turned my key into couldn’t care less. Never asked why we were leaving just asked for my key and said I could leave. No refund or anything for the missed days.

Partner

8/10

Excellent

28 Mar 2026

Felisa

It was a very nice place. Great room and it was very clean. The manager was very professional and help very well with an issue that happened there.

2/10

Poor

27 Mar 2026

Josefina

Room was decent but I barely saw housekeeping , I had garbage in my room for the entire stay only saw housekeeping 1 time , the pool was extremely dirty , false advertisement, I was not able to use the pool , staff were decent , but I didn’t get any accommodation at all , there are people living in the hotel

Friends

2/10

Poor

18 Mar 2026

Jozsef

Never stayed there because they sold my room in spite of having a confirmation number andinforming them directly of my late arrival

Partner

8/10

Excellent

11 Mar 2026

Jamal

Perfect ! Everything I needed was only 20 minutes away

2/10

Poor

25 Feb 2026

Katherine

Bed was to firm, room didn't get cold, breakfast tasted expired, cereal was stale and no help from front desk at any point of stay

Partner

6/10

Pleasant

21 Feb 2026

Belinda

Loved the staff. It's in a perfect location with good security and a big grocery next door. But this hotel needs paint and repairs. It's really run down. Sadly. Although the faucets will take filters, the connections under the kitchen sink fails on the back pressure, flooding out the kitchen. Filters are important to me so I won't stay in this hotel again until that is fixed. I'm allergic to chlorine and fluoride.

10/10

Exceptional

20 Feb 2026

Hakeem

Room was nice and staff was good

Partner

10/10

Exceptional

19 Feb 2026

Rodney

Great

2/10

Poor

17 Feb 2026

Dwayne

I did not stay and I'm still waiting on a response from my refund

Self

8/10

Excellent

16 Feb 2026

kimberly

The room was very clean and quiet

Business

10/10

Exceptional

16 Feb 2026

Ana

The staff was so kind and helpful .. the room was very clean and comfortable.

Leisure Family

2/10

Poor

15 Feb 2026

Grant

The room had a c*ck ring in the nightstand.

10/10

Exceptional

13 Feb 2026

Kimberly

Clean room great staff always

Leisure Self

6/10

Pleasant

07 Feb 2026

Tammy

Front desk staff was great. Room had NO hot water at all. Room also has no way to contact the front desk. Great breakfast.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Jennifer

Very friendly staff. Thank you!

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Marah

Staff was great and the room was too always a great stay

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Christal

Housekeeping is very good on up keep

10/10

Exceptional

26 Jan 2026

Howard

It was really chill

Friends_and_family Family

8/10

Excellent

25 Jan 2026

LOUIS

The room was clean, towels, no handicap though, we made it work. We ordered a coffee pot, someone may have taken, stolen it,. The front office brought one right away. There was a bug in room, only one that we saw. It looked like the room had been painted and redone. I would definitely recommend it to others. The continental breakfast was good.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Steven

Great

4/10

Poor

10 Jan 2026

Angela

as I approached my room 235 the door looked as if it had been broken in near where the locks are and from the inside you could actually see the the locks, with this being said I would use furniture to block the door as I didnt feel safe. Next we have the refrigerator, the steel was tarnished and peeling however the inside was made of clear plastic shelving thank God. Speaking of fridge this is what really behooved me I missed house keeping because I was in the shower and I had the sign outside my door so I called front desked and asked if they could just change my linen on the bed no cleaning. This was all ok according to front desk. I stepped out for shopping and when I arrived back housekeeping had left fresh linen and fresh towels on the sofa so now I work for Marriott. I then proceeded to put my unfinished lunch in the fridge when I notice my unfinished bottle of Morgan David wine, and grilled shrimp from the night before were gone however my mixed fruit, 2 bottles of water and 1 can of Redbull were still there. There were several other issues with this room as well as the property I took pictures unfortunately cant post here. Please check reviews before booking here.

Leisure Self

2/10

Poor

09 Jan 2026

yingying

1. the bathroom has no exhaust fan and the room window cannot be opened, which makes the situation after using the toilet extremely uncomfortable.
2. housekeeping threw away my prescription medication, even though it was in its original packaging and placed inside a large plastic bag. As a result, I felt physically unwell during my stay.
3. I placed my quilt on the sofa, but housekeeping assumed I no longer needed it and removed it, leaving me with only a thin bedsheet at night. I was very cold and could not sleep properly.
4. my medicine were placed by housekeeping in the lower compartment of the bedside table where slippers are stored, which made them dirty and unusable.
5. both the bathroom door and the room door are very old and difficult to open and close, adding further inconvenience to the stay.
6. Renovation in the neighboring room started early in the morning, with constant hammering noises and a strong paint smell. I was unable to rest, and after waking up I felt dizzy and unsteady on my feet, likely due to the fumes. Despite the seriousness of this situation, the front desk showed no apologetic attitude at all. Even more concerning, the hotel manager did not come to inspect the site personally and only sent other staff to take a look, which reflects very poor management and lack of concern for guest safety.

10/10

Exceptional

08 Jan 2026

Lanre

Fantastic place to stay. Pleasant staff.

2/10

Poor

08 Jan 2026

Joao

Unfortunately, my stay was very disappointing. The jacuzzi was advertised but the water was cold and unusable. The kitchen was essentially nonfunctional, as there were no pots or pans provided at all. The bathtub faucet was constantly running and appeared to have a plumbing issue. I stayed for two nights, and on the second night the air conditioning completely stopped working, which made the room very uncomfortable. The hallways had an overwhelming and unpleasant air freshener smell. To make matters worse, there was no ice machine available on the property. Overall, this hotel fell well below basic expectations, and I would not stay here again.

Leisure Family

10/10

Exceptional

02 Jan 2026

Sorin

Very nice staff, convenient location

Business Family

8/10

Excellent

01 Jan 2026

Carl

Staff was friendly

2/10

Poor

30 Dec 2025

Kashan

They put us in the wrong room, family of 5 with 1 full size bed and an old, broken pull out couch.
Asked for blankets but none available. The roach in the bathtub was a nice touch.

Still charged for a 2 bedroom and only offered points.

Still waiting for the manager to call, but did get an email basically written by ChatGPT

Stay away

10/10

Exceptional

29 Dec 2025

Denise

Yes a variety of breakfast items

Friends_and_family Family

2/10

Poor

28 Dec 2025

Lateshia

Was roaches everywhere hated that couldn’t really sleep thinking about them

Leisure Partner

10/10

Exceptional

19 Dec 2025

Pamela

Great very nice Hotel

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Ebony

Love the stay

Leisure Family

10/10

Exceptional

11 Dec 2025

Ajanye

The managers are very attentive, caring, and welcoming!!! Whenever I did have any questions or concerns, they took care of it immediately

Business_and_leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Breanna

Great service every time I’m there.

Business Self

8/10

Excellent

06 Dec 2025

Arthur Franklin

I did not use any of the cooking opportunities during our stay

Business_and_leisure

8/10

Excellent

02 Dec 2025

Safdar

Nice and clean room, spacious room and reasonable breakfast option. Good value for the price.

Self

10/10

Exceptional

17 Nov 2025

Jordan

Best spot

2/10

Poor

17 Nov 2025

Niki

Upon check in at around 8pm I was told there is no water in the building and would be \"fixed\" in about 15 min. Room was smelly. Shower dirty. Thin walls you can hear your neighbors. Hospitality non existent. The check in personnel kept pointing things on the hotel completing ignoring my request to just point out where I should go. Check out personnel very impersonal. The location was concenient. That being said the girl who worked at the desk on sunday noon time was very friendly. I hope she finds a more professional environment to work.

Leisure Self

10/10

Exceptional

16 Nov 2025

ZIA

Excellent hotel

Leisure Family

10/10

Exceptional

15 Nov 2025

Bianca

It will a great place to stay in with my kid

Leisure Family

2/10

Poor

14 Nov 2025

Jerry

I purchased a room this past Saturday night for this hotel via hotels.com. When I showed up at the property the manager, Mr. Hicks said he cancelled my room. I asked why he did not tell me and he brushed that question off, as if hotels.com should have contacted me. I asked why he cancelled my room and he did not give a clear answer. When hotels.com called the property the next day to arrange my refunt the manager, Mr. Hicks and/or your staff lied to hotels.com when they asked why Mr. Hicks chose to cancel the room. The staff member told hotels.com agent that I was a \"no show\", which is clearly a lie, since I showed up before 7pm that evening, as anyone would normally expect a hotel guest to show up, a very reasonable time. Is this a policy at Marriot? Do you cancel rooms for people at a certain point in the evening? If so, why do you not advertise this? I am posting this review on google next. Horrible and I hope you fix this situation.

Friends_and_family Family

4/10

Poor

13 Nov 2025

Vincent

Cockroaches in my room.
My door was jammed and was hard to open & close.

Business Self

10/10

Exceptional

09 Nov 2025

JOCELYN

Yes

Partner

4/10

Poor

08 Nov 2025

Denisse

The cleanliness was subpar and had it not been too late to leave, I would have cancelled the entire reservation altogether. One of the towels had pubic hair in it, the bath tub had dirt and stains on it, and there was no iron in the room. When I tried to call the front desk, there was no phone either. After several dials, I finally got through and was told by front desk, “I’ll see what I can do”. While she did ultimately get an iron, I had to go pick it up after having showered. Front desk was courteous, and not at fault, but ultimately not a good reflection

Business Self

10/10

Exceptional

01 Nov 2025

Maame

No complaints. Reasonably priced, spacious well equipped studio rooms, good location and great service. The front manager Delano was very accommodating and kind. Thank you!

Leisure Self

8/10

Excellent

01 Nov 2025

Pamela Marie

Need some repairs but clean and quiet in a area with a lot of other businesses such as Kroger and other restaurants

Leisure Family

2/10

Poor

30 Oct 2025

Lawrence

The staff was amazing. The room and area was sketchy.

Friends_and_family Family

2/10

Poor

20 Oct 2025

Rangarajan

*They are trying to save money in everything. Breakfast food quality is bad. They dont have Jelly for the bread.
Only butter is available. Eggs dont taste fresh. Oatmeal dont taste fresh either. I had to go to near by Mc Donald's get my breakfast for the 3 days I stayed there. Front desk people are friendly, but cannot help much.

Family

8/10

Excellent

19 Oct 2025

Darwin

Quiet ,roomy, Good parking, fenced inner courtyard and pool. Friendly if not overly ambitious staff. Need better facilities maintenance and upkeep. Things are being allowed to slide and deteriorate. Consistent routines in service and food service items. But I had a great stay.

10/10

Exceptional

19 Oct 2025

Kimberly

Very clean room. Will be staying again!

Leisure Self

8/10

Excellent

13 Oct 2025

Philip

The stay was pleasant. Just the fact that everything was gated in was a little strange

Leisure Friends

2/10

Poor

12 Oct 2025

Robert

The hotel is a dump!

Self

10/10

Exceptional

11 Oct 2025

Nakia

I would definitely stay here again and again

Business_and_leisure Family

10/10

Exceptional

11 Oct 2025

Belinda

Mini apt

I love the fact it was close to my job.

4/10

Poor

11 Oct 2025

Laurent

Avoid this hotel

Hotel in very poor conditions. AC noisy, not functioning correctly. broken laundry machines. broken windows. drug smell in common areas

Partner

10/10

Exceptional

04 Oct 2025

Nakia

The staff are very accommodating and very helpful above and beyond

Business_and_leisure

2/10

Poor

28 Sep 2025

SaAliyah

Took forever to check in. Wasn’t able to have room for full time.

Business_and_leisure Family

10/10

Exceptional

27 Sep 2025

Nakia

Very friendly and accommodating staff, great breakfast and the room is clean and comfortable! Stayed another week

Business_and_leisure Family

4/10

Poor

25 Sep 2025

Delbert G

Chinatown

10/10

Exceptional

23 Sep 2025

Thai

Happy to stay, it was a pleasant stay

Partner

6/10

Pleasant

18 Sep 2025

MOHAMMAD

The Service, Breakfast and Staff are Good but the Property of the Hotel with Old Carpets and Kinda Sticky on the Floor with the Bad Air Conditioner that makes me & My Family Coughing.

Business_and_leisure Family_with_children

10/10

Exceptional

11 Sep 2025

Sharon

love!

Business_and_leisure Friends

10/10

Exceptional

09 Sep 2025

Danita

Happy stay

Stay was good I recommend hotel for families traveling. Nice rooms, pool area, breakfast.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Marah

The room was clean ans big, it was comfortable and well stocked. The staff was very nice and supper attentive.

Friends_and_family Family

4/10

Poor

31 Aug 2025

Alma

Toilet was dirty

10/10

Exceptional

30 Aug 2025

Thaddeus

Great

Business Self

2/10

Poor

18 Aug 2025

Valerie

Please don’t waste your money on this place. No phone in the room dogs barking in the rooms. People peeing outside of of the building buildings. Really bad. Place room was trash.

Leisure Family

8/10

Excellent

18 Aug 2025

Shalenski

Just a couple of things.....

My family was in town for a family reunion. The stay was fine but the breakfast experience was uncomfortable, didn't really feel welcomed by the attendant so we left and didn't return all weekend. On the last day I woke up to ants on my night stand and since it was close to the bed, they were on the pillow. I think they were sugar ants, but nonetheless.

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Selenthea

Overall it was a great stay, but at night my room was hot

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Skylor

Yeah, I could change up y’all breakfast menu from time to time. I remember when y’all would serve bacon one day and then y’all would serve the sausage patty the next day but every time I come now it’s just sausage patties.

Business_and_leisure Self

8/10

Excellent

16 Aug 2025

Carrie

Good stay

Breakfast was a little disappointing when we got there everything was already empty and I kept having to ask for more. Other than that it was a great stay

Friends_and_family Family

2/10

Poor

16 Aug 2025

Eddie

I got bids all over my body , think is bed bugs.
Contact manager and submitted some pictures, but hasn’t heard from them since.
Maybe they not taking my business serious.

2/10

Poor

12 Aug 2025

EVANDRO

My rental car had all the four wheels stolen-Police never showed up for report- Had to wait 8 hours for them and absolutely no show. Glad Ithat I ve.purchased full coverage for the car- Staff is nice but I will never return again because it looks like the hotel deliberately leaves all the parking lot gates open overnight and the neighborhood is a ghetto. Sorry nut it was a terrible experience.

4/10

Poor

08 Aug 2025

Shawanna

This place is not safe the entrance doors to the building are broken. Anyone can enter the build no lights at the pool. The bath towels was dirty. Someone stolen all four tires off a guest truck. This is not Marriott brand standards and this property is a franchise property

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

Jeanette

100% Awesome

I loved it 😍 will come back to this hotel

Business Family

4/10

Poor

29 Jul 2025

Christin

Roaches under coffee maker
Smell of old carpet

2/10

Poor

29 Jul 2025

maria

My room had ants

Leisure Family_with_children

2/10

Poor

29 Jul 2025

Shelbi

Everything is outdated

4/10

Poor

27 Jul 2025

Stephanie

A/C didn’t work well in the room, the pool was closed because of glass inside the pool. Didn’t look like they were going to fix anytime soon. Would not stay there again!

Partner

10/10

Exceptional

24 Jul 2025

Perla

It was awesome

Leisure Family_with_children

2/10

Poor

23 Jul 2025

ARTURO

place has window units in most rooms...like home depo window units..Hot water takes about 30 minutes to get to room...Pool is out of commission most of the time.

Self

10/10

Exceptional

22 Jul 2025

Skylor

Love it

6/10

Pleasant

18 Jul 2025

ESTHER

No daily house keeping

Business_and_leisure Self

10/10

Exceptional

11 Jul 2025

Vernon

Had a great experience

Business

10/10

Exceptional

07 Jul 2025

Victoria

Nice and a great location for the event we was going

Leisure Partner

6/10

Pleasant

06 Jul 2025

Sami

You get what you pay for

Expected more because it was a property under the Marriott family of hotels.

The elevator shook and screamed like a teenager at an Elvis concert. The hallways to our room smelled like stale fried fish.

Our room had a Kleenex on the ground and one silver earring on the ground in our room. The soap and conditioner were not filled.

It felt dirty. But the room was spacious and offered us,a family of 5, a comfortable space.

The pool was nice and we enjoyed it but there were no pool towels and when we asked for towels we were told there weren't any at this time.

The breakfast was the worst I've experienced at a hotel in the States. Shockingly sparse. Asked for milk for my coffee (which was not good at all) and had to wait few minutes and then have to go to the kitchen area and ask again, in Spanish, to get anything. They only had oat milk, no other milk.

So we didn't eat breakfast at the hotel again and I'm usually good with a very basic breakfast, even just a bagel. But they didn't have that either.

The front desk attendants were very nice, professional and friendly, but the rest of the crew (cleaning ladies etc. ) though also friendly, seemed lost and didn't know what they were doing.

Overall, You get what you pay for. This was a very good deal for 5 people to stay, price-wise, but I try to stay at Marriott properties because i trust the name but this experience affected that. But the property is run down and felt like it was lacking management.

Friends_and_family Family

2/10

Poor

06 Jul 2025

Lawreen

Offered no sheets on the mattress and ants in kitchen

6/10

Pleasant

30 Jun 2025

Tanesha

My stay was just ok…

Overall, the stay at this Residence Inn Marriott Westchase was good except for there were issues with the magnetic door reader for the room card for room 337. I was advised by the front desk that they were going to have maintenance come in on Sunday, June 29 to fix it however no one showed up. I was still able to maintain to get in and out the room, but there were times that the door was stuck and would not open. The front desk advised me that it was an issue with the battery and that they usually have issues with that particular room door. I just can’t believe that with this being the Marriott, that this card reader has not been replaced on the door. I know I’m not the first guest to complain about this. I hope that Marriott gets it together and repairs that door. Also on June 29th, in the Breakfast dining room area, they were out of apple juice and orange juice, annd all they had to drink was coffee and lemon water. I don’t understand how they are out of apple juice and orange juice first thing in the morning with Breakfast just starting at 7 AM.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Kimberly

The area was nicer (for Houston) and relatively quiet. There was a grocery store next door, walking distance. Check in was simple, the staff was pleasant. They're were working elevators, a small gym, a lounge area up front with free tea/coffee/lemon water. The breakfast buffet was plentiful with hot and cold options. The room was clean and stocked. Plenty of space and seating with tables. The bedding was plentiful and the bed was in good condition. Dark curtains and working a/c. We didn't get to use the pool because it was thunderstorming but it looked clean. I'd stay here again for sure.

Leisure Family

10/10

Exceptional

23 Jun 2025

Shawn

Great service. Will stay there again.

Business Self

2/10

Poor

21 Jun 2025

Tyeron

Dont Book Here

Horrible, Old and outdated. Breakfast was nasty and selections were very limited. Window AC unit's for most rooms. Fighting for a refund

Business

2/10

Poor

17 Jun 2025

Nora

aro was not working and room wasn’t ready until an hour later

2/10

Poor

16 Jun 2025

Omid

Arrived 3 am and checked into a terrible one-bed suite, with dirty bed linens and towels and worn-out/chewed-by-pet couch etc. etc. but had to sleep after a LONG set of flights. The manager was understanding and changed the suite the next day but there were issues with the second suite too, very loud air conditioning system, never got a change of clean towels even once (had to go to the reception myself to pick them up), trash was never picked up from the suite etc. etc., and in the end when asked for a late check-out due to the late evening flight, the answer was NO, and that's it! Will try to stay away from this establishment the next time I am in the city.

Business

10/10

Exceptional

08 Jun 2025

Akeila

Amazing stay

My stay was amazing!!! Staff was very friendly. One of the staff help me unload my vehicle. They accommodate 3 other families ensuring that our rooms were close. No complaints, I will most definitely be back!!!

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Praveen Kumar Govindaswamy

The rooms are good but hot water didn’t work. That’s the only concern otherwise it’s a good property to stay

Leisure Family

6/10

Pleasant

06 Jun 2025

Carol

Unhappy

We stayed while attending a funeral on Saturday and a wedding on Sunday. My elderly mom had a bathroom emergency and the night staff said she was unable to access extra towels until 9am; however, the morning staff was able to accommodate us way before 9am when housekeeping was supposed to get there.
So, kudos to the morning staff because the night staff is terrible and rude.
I also spoke to housekeeping on Saturday morning before leaving for the funeral about tidying up the room and replenishing fresh towels, but that DID NOT HAPPEN! Never staying here again.

Friends_and_family Family

2/10

Poor

02 Jun 2025

Jaclyn

Pool not in service, hallways dirty (smelled of dog and cigarettes), bath tub dirty.

Leisure Family

10/10

Exceptional

29 May 2025

Chijioke John

I got the 2 room suite. It was great! Cozy and had all the amenities, was like living in a 2 bed apartment. If you need the place cleaned, request a cleaning and they'll take care of you. The front desk was also very accommodating (Shout out to Arlene!)

Friends_and_family Friends