Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Courtyard by Marriott Houston I-10 West/Memorial

Houston - TX · United States

9444 Katy FreewayView location

9.0/10Excellent322 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.4/109.4
Condition9.4/109.4
Amenities8.6/108.6
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Courtyard by Marriott Houston I-10 West/Memorial

Located in Houston's Memorial area, the Courtyard by Marriott Houston I-10 West/Memorial is within a 15-minute drive of Minute Maid Park and Memorial City Mall. Downtown Aquarium is 11. 3 miles away, and MD Anderson Cancer Center is 14. 1 miles from the hotel.

Guests can enjoy the fitness center, terrace, and garden. The hotel also offers complimentary Wi-Fi, gift shops/newsstands, and a cozy fireplace in the lobby. Each of the 128 air-conditioned rooms features a microwave, a flat-screen television, a pillowtop bed with down comforters and Egyptian cotton sheets, and a sofa bed.

Complimentary Wi-Fi and cable programming are also provided. Private bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. A grocery/convenience store is available for guests, and full breakfasts are served on weekdays for a fee. Additional amenities include a computer station, express check-out, and a 24-hour front desk.

The hotel also offers two meeting rooms for events.

Read more about this hotelShow less

With a stay at Courtyard by Marriott Houston I-10 West/Memorial in Houston (Memorial), you'll be within a 5-minute drive of Memorial City Mall and CityCentre. This hotel is 12.2 mi (19.6 km) from Daikin Park and 12.4 mi (19.9 km) from Rice University.

Make yourself at home in one of the 128 air-conditioned rooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets, and all rooms are furnished with sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Featured amenities include a computer station, express check-out, and a 24-hour front desk. This hotel has 2 meeting rooms available for events.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • 1.00 percent destination fee will be charged

    We have included all charges provided to us by the property.

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Minimal age
    21
  • Optional fees
    • Fee for full breakfast: approximately USD 10 to 20 per person
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Memorial City Mall 1.5 km / 0.9 mi
Memorial Hermann Memorial City Medical Center 2.3 km / 1.4 mi
CityCentre 3.8 km / 2.4 mi
Town and Country Village 4.6 km / 2.9 mi
Lakeside Country Club 7.2 km / 4.5 mi
Westheimer Road 7.4 km / 4.6 mi
Baseball USA The Yard 7.8 km / 4.8 mi
Harwin Drive Shopping District 8.7 km / 5.4 mi
Marq*E Entertainment Center 8.9 km / 5.5 mi
Houston Country Club 9.1 km / 5.7 mi
Richmond Avenue 10.1 km / 6.3 mi
Houston Arboretum and Nature Center 10.3 km / 6.4 mi
Memorial Park 10.4 km / 6.5 mi
Uptown Park 11.1 km / 6.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 128
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Fireplace
  • Hotel safe
Show 16 more facilities & services
  • Lift access
  • Newspaper standExtra charge
  • Shop
  • Garden
  • Terrace
  • Luggage room
  • Clothes dryer
  • Restaurant
  • Meeting room: 2
  • TV lounge
  • Hairdressing salon
  • Breakfast
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE CLASSIC QUEEN BEDDOUBLE • CLASSIC QUEEN BEDDBL.AS-QN

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE CLASSIC QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6
    DOUBLE AccessiblePhoto unavailable10 photos

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE Accessible

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable19 photos

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE KING SIZE BED

    Room photos

    19 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-2

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • Accessible • 1 BedroomQUA.H6-1
    QUADRUPLE AccessiblePhoto unavailable8 photos

    Courtyard by Marriott Houston I-10 West/Memorial

    QUADRUPLE Accessible

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 BedroomDBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable10 photos

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE Accessible KING SIZE BED

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 36 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable16 photos

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE TWO QUEEN BEDS

    Room photos

    16 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-2

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BEDROO.H6-KG

    Photos are not available for this room type.

    Courtyard by Marriott Houston I-10 West/Memorial

    Room Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Courtyard by Marriott Houston I-10 West/Memorial

9.0
Excellent
322 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.4 /10
Condition
9.4 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
12 Jul 2026
Cashondra
The staff was friendly and the place was very clean.
Friends
8/10
Excellent
22 Jun 2026
Christopher
Good enough min 25 characters
10/10
Exceptional
21 Apr 2026
Jovany
Great
Partner
10/10
Exceptional
26 Feb 2026
Devin
Great amenities
Partner
8/10
Excellent
14 Feb 2026
Jeff
Clean room, Helpful, courteous staff.
Friends_and_family Family
10/10
Exceptional
04 Feb 2026
Raul
Everything was exceptional.
6/10
Pleasant
03 Jan 2026
Carol
The room was nice, clean and comfortable. The reason for the lower score: the refrigerator worked on a 2 hour timer and the shower water was lukewarm. Other than those, everything was good
8/10
Excellent
28 Dec 2025
John
Everything was good just wish they had a free breakfast
Leisure Family
8/10
Excellent
21 Dec 2025
Tonya
Clean room / bed and pillows could have been more comfortable
Friends_and_family Family
10/10
Exceptional
16 Nov 2025
tiffany
Very clean, quiet and staff super friendly!
Business Partner
8/10
Excellent
21 Sep 2025
Courtney
Love this hotel
10/10
Exceptional
24 Aug 2025
Kristen
Clean, friendly staff, close to many great restaurants. Rooms were cozy and quiet.
Leisure Family
10/10
Exceptional
16 Jun 2025
Jennifer
Nice place, close to highway.
Leisure Partner
10/10
Exceptional
16 Jun 2025
Nia or Stella
Rooms were very spacious and clean. The staff was very friendly and nice.
Friends_and_family Family
8/10
Excellent
16 May 2025
Bryson
Property staff is great first room wasn’t entirely clean but that immediately switched us out. TVs didn’t have much channel access so I recommend streaming
Leisure Partner
10/10
Exceptional
14 Apr 2025
Caitlyn
Clean
10/10
Exceptional
30 Mar 2025
Marc

Nice comfortable spot for a Business Stay...

Staff is very friendly and helpful... hotel is clean and has a nice cafe/bar in the lobby.
Business
10/10
Exceptional
16 Mar 2025
Taejeanne
Property was nice, clean and staff friendly. Location was amazing. Everything was under 10 minutes away from shopping to eating to gas
Leisure Family
8/10
Excellent
03 Mar 2025
Denise
Tub was clogged. Having a parking fee per day is also something that needs to be considered.
But overall, rooms were neat and spacious. Hotel was near the areas we had to be in so that was convenient.
Leisure Friends
8/10
Excellent
02 Mar 2025
Rolando
Nice property, room was very clean. The bed was nice
Business Self
10/10
Exceptional
28 Feb 2025
Joey
New property. Off I 10 so it can be loud. Close to Memorial City area and IKEA.
Leisure Family
10/10
Exceptional
18 Feb 2025
Gerardo Antonio Siqueff
New, easy, comfortable and clean
Leisure Partner
8/10
Excellent
17 Feb 2025
Verified traveler

Very nice and friendly staff

The staff was very friendly and professional. The hotel was very nice and had beautiful outdoor areas. We didn’t get to enjoy them because we didn’t spend much time at the hotel. The only reason I didn’t give 5 stars is because the shelf in the shower had leftover shaving hairs on it. I simply wiped it off because I travel with disinfectant wipes and Lysol. I would definitely stay again
Friends_and_family Family
8/10
Excellent
27 Dec 2024
Jeffrey
Good check in experience - did have to track down the front desk person, so not ideal. Once the desk person arrived we had a very good experience.
Leisure Family
10/10
Exceptional
17 Dec 2024
Kathy
Close to the facility where I was having a procedure. Very convenient.
Family
10/10
Exceptional
15 Dec 2024
Sara
Nice, modern refurbished property. We were quite bummed there was no free breakfast.
Leisure Family
10/10
Exceptional
08 Dec 2024
Darius
Everyone was helpful & made it a great decision choosing this hotel for a getaway weekend
10/10
Exceptional
07 Dec 2024
Melissa
Easy on and off the highway, close to city center but not city center pricing. Clean and nice staff. It is off of the highway so there is some traffic noise, but nothing that kept me awake or was too bothersome. Parking was convenient and parking lot was well lit in the evening hours for safety. Will stay again when in town.
Leisure Family_with_children
10/10
Exceptional
10 Nov 2024
Catherene
Nice place! Clean and cozy room. Love the shower - the knob isn’t under the shower head, so you don’t get drenched turning it on. Bathroom roomy. Close to I-10 and no freeway traffic.
Leisure Partner
8/10
Excellent
04 Nov 2024
JAVIER
Only for the weekend, Very nice hotel. great location
Friends_and_family Family
10/10
Exceptional
27 Sep 2024
Vincent
Good location, close to major stores and Memorial
Business Self
10/10
Exceptional
15 Aug 2024
Corey
Everyone was personable and super nice
Business_and_leisure Friends
10/10
Exceptional
06 Aug 2024
Ariana
Great property! It felt like an upscale luxury hotel without the upscale prices. Stayed for a night and loved it. The rooms were clean, spacious, and very comfortable. No noise, halls were quiet. Good location too. 3 min from Target, 4 min from Marshall’s and other stores. The staff was friendly.
Leisure Family_with_children
8/10
Excellent
18 Jul 2024
Joseph
It was convenient to Herman’s Memorial Hospital and easy access to highway.
Leisure Self
10/10
Exceptional
06 Jul 2024
Savanna
The environment felt very welcoming !
Leisure Partner
10/10
Exceptional
04 Jul 2024
Marlene
Very nice rooms! The lobby and swimming pool as well as the fitness facility were clean and nice.
10/10
Exceptional
28 Jun 2024
Craig
Clean, good rates good value
Business Partner
10/10
Exceptional
12 Jun 2024
Charla
Very clean & convenient
Partner
10/10
Exceptional
08 Jun 2024
Jasmine
Very nice
Leisure Self
10/10
Exceptional
08 Jun 2024
J
Staff was great.
10/10
Exceptional
05 Jun 2024
Lisa
Perfect!!! Everything!
4/10
Poor
20 May 2024
Robert
I requested two queen beds and I was given one king bed for a family of four. I was offered one snack to make up for this which is unacceptable.
Family_with_children
10/10
Exceptional
07 Apr 2024
Mary
I was in town visiting family. This hotel was great!
8/10
Excellent
06 Apr 2024
Nathan
The hotel was good. My issue is that I was not told I would be charged 7.00 per day for parking.
Leisure Family
10/10
Exceptional
16 Mar 2024
Karrington
Met all expectations
Leisure Partner
6/10
Pleasant
15 Mar 2024
Lila
The Service was horrible, One in particular lady at Food Area, was not people friendly at all , very nasty and rude , do not need to be in front of people, she needs to be in house keeping or some where else. I went down to front desk , early next morning to remind lady , to have towels and shower soap refilled, she made a note , but she did not turn it in. That was a middle age White Lady. On returning late that afternoon-She did not turn it in. No towels and soap again, after a long day at Zoo. So the young Black lady said she would fix it , don’t worry . She went to back and gave us soap and towels. She then told us , because of problem , We would be compensated with commentary breakfast for Rooms 603 & 606,We had 2Rooms.The next morning again , no notes were put in computer. Such a mess about it , we decided to leave and find breakfast else where. We were very hurt as our long 3 and 1 half hour drive back home. The sleep was wonderful , but we felt some kind of way , the way we were treated. The young Black guy at desk , was very , very skilled in the way , He talked to us. He tried to explain the right thing to do to the rude, but she acted like she own the place.Also in the end a nice Spanish or Indian -guy came in, He was very nice and wanted to help us , by then my girls was pissed and wanted to leave. So you only have 2 good workers that weekend , that had a heart of Gold, I will never forget them.The 2 Guys , no their stuff. Hats off to them.
Leisure Family_with_children
10/10
Exceptional
02 Mar 2024
Teresa
Came for a wedding and needed early check in. Staff was awesome. Had a small birthday party too and staff helped with that too. Will definitely stay again.
Leisure Family
10/10
Exceptional
13 Feb 2024
Thirza
A
10/10
Exceptional
28 Jan 2024
Grace

A++++++

Excellent hotel. Courtyard Marriotts are great!!
Business
10/10
Exceptional
26 Jan 2024
Jair
Love staying here...staff is very friendly and the whole place is always clean..
Leisure Partner
10/10
Exceptional
19 Nov 2023
Verified traveler
Very clean, staff was professional and friendly.
Friends_and_family Friends
10/10
Exceptional
17 Nov 2023
Kerbi
Superb staff, great location and ample parking. However, the cleanliness of the room was not that great. When I arrived, the bathroom had water on the floor, soapy-like stains on the bathroom door and a “cleaned” facial towel I had used had hair in it that wasn’t mine. Other than that, it was a good stay.
Business_and_leisure Self
10/10
Exceptional
13 Nov 2023
Steve
Crazy easy check in/check out.
Business_and_leisure Family
10/10
Exceptional
20 Oct 2023
Bradley
Good location. Nice new facility
Partner
8/10
Excellent
16 Oct 2023
Robert

Cannot recommend this place - stay elsewhere

Our room was on the top floor, far away from the elevator; this is never convenient, but was apparently the only thing available. Breakfast was an additional cost and not included with the room. Bathroom is a shower only, no tub. Also, certain light switches and lamps in the room will not work unless you activate a Master Switch on the wall near the door - not sure what the purpose of that is.
Friends_and_family Family
10/10
Exceptional
01 Oct 2023
Jair
Very clean and love the bar...
8/10
Excellent
28 Aug 2023
Katherine
Brand new and clean
Leisure
10/10
Exceptional
19 Aug 2023
Henry
Excellent place to stay!
Business_and_leisure Partner
10/10
Exceptional
09 Aug 2023
Michael
Clean and nice
8/10
Excellent
29 Jul 2023
Danielle
The concierge who checked me in was very unprofessional and made me uncomfortable. He kept asking me personal questions unrelated to my stay at the hotel. He was trying to get my number as well. I feel uncomfortable as he may have access to my personal information. Please have your staff trained to handle customers by not making them feel uncomfortable and unsafe.
Leisure
10/10
Exceptional
27 Jul 2023
darla
The property was really nice and clean. Definitely would stay there again
Leisure Partner
8/10
Excellent
30 Jun 2023
Maira
We enjoyed our stay! Everything was nice and clean.
Leisure Partner
10/10
Exceptional
06 Jun 2023
Theresa O
everyone is nice. pretty quiet for a hotel near the freeway.
Business Self
10/10
Exceptional
22 May 2023
Daniel
Nicely maintained property with friendly, helpful staff.
Business Family
10/10
Exceptional
14 May 2023
Xochitl
Great experience
Leisure Family
4/10
Poor
13 Apr 2023
Verified traveler

Less than adequate

Arrived late at night after a long day of traveling and no one was at the front desk. Waited for half an hour before anyone showed up. Tried to call and the phone in front of me on the desk rang and rang.
After finally getting into a room, the ancient and loud air conditioner kept me awake literally all night. Not a pleasant stay.
Business
6/10
Pleasant
05 Apr 2023
Kristin
It was a little alarming that two nights in a row there was a police presence in the hotel to deal with unruly guests. The staff was apologetic and handled it well but it did make me uncomfortable and not want to utilize the common areas.
Partner
8/10
Excellent
25 Mar 2023
Brandi
This hotel was clean and the room was perfect for our stay.
4/10
Poor
20 Mar 2023
Cnae
All staff was extremely pleasant
Leisure Family
6/10
Pleasant
22 Jan 2023
Dustin
The staff was friendly and the facility was clean. Rooms are very nice and comfortable. Unfortunately, the hotel has no outside cameras on the south and east sides of the building. My truck was broken into during my stay while parked on the east side of the property and there was no camera footage of it. I talked with one of the employees and they said it happens pretty often in those areas. They said whoever it is must know there aren’t any cameras, because it’s the only sides of the building where break-Ins ever happen. 4 other vehicles were broken into the same night as mine was. Camera systems are a very small investment for a company as large as Merriott to provide security to your customers during their stay.
Leisure Family
2/10
Poor
05 Dec 2022
John
Rude staff
Business_and_leisure Family
8/10
Excellent
26 Oct 2022
Maryann
nice hotel. decor is very nice, staff was friendly, but most importantly to me was how clean the hotel was. Keep up the great work.
Business Self
10/10
Exceptional
23 Oct 2022
Verified traveler
Super efficient check-in for a later night arrival
Business
10/10
Exceptional
18 Sep 2022
anne
Very comfortable clean rooms and overall..
Only complaint is the fire alarm flashing all night.
Partner
10/10
Exceptional
01 Sep 2022
Noel

Excellent stay

Everything was perfect, very very clean and the staff very helpful
Partner
8/10
Excellent
24 Aug 2022
Donald
Friendly and attentive staff. Nice hotel almost new.
Business Self
8/10
Excellent
20 Jul 2022
GREGORY

Nice hotel, TERRIBLE restaurant

The hotel was very nice and conveniently located for us. The only downside was the restaurant, very over priced and after they brought our food they looked for 5 minutes for silverware. Finally came back and told us all they had was 1 plastic fork and a plastic spoon, not exactly good for bacon and eggs. The food quality was mediocre at best and certainly not worth anywhere near what we paid. $35 for bad bacon and eggs for two is rediculous.
Partner
10/10
Exceptional
18 Jul 2022
John

A great stay from start to finish

A great stay from start to finish
Friends_and_family Family
10/10
Exceptional
17 Jul 2022
Laura
Excellent
10/10
Exceptional
23 Jun 2022
Lucy
Enjoyed my stay
Business Self
8/10
Excellent
09 Apr 2022
Irene
Nice clean hotel
Family
10/10
Exceptional
02 Apr 2022
Antwan
Very helpful property nice people
Leisure Self
4/10
Poor
22 Feb 2022
Verified traveler

Worst Marriott property in the U.S.

The set up of the room is great; it's well designed and efficient. Thats where the positives stop though. The negatives began at check in, where the girl at the desk (general manager?) played 20 questions with me and then charged me $20 for an early check in. I have stayed at dozens of Bonvoy properties the last 2.5 years, never charged for early check in. Disgraceful. The room was never cleaned my entire stay, no towels, I had to take the garbage out, bed never made. Additionally, when I booked, I paid an extra $11.00 per night, $44.00 total for breakfast to be included. Came to find out the only breakfast is out of pocket cost, I even had to pay for coffee the first day. The fact Marriott advertises and charges for breakfast on Hotels.com, while knowing it is not offered, is actual criminal fraud. I'll be following up with the Attorney General of Texas over that. Marriott-you owe me $44.00. The one bright spot, was the Asst Manager Patrick who went out of his way to get my wifi connected, which was much appreciated.
Self
8/10
Excellent
08 Dec 2021
John

Newer, quiet, and very comfortable

This is a wonderful fairly new, contemporary hotel. The location was great as it was close to our family we were visiting. It was a very spacious room, very comfortable amenities, and very clean. And extremely quiet. Our only disappointment was we booked it with “restaurant facilities available,” which was very helpful as we had no car. We did not see any communication that the restaurant is not open Sunday or Monday. And be aware there is no place to walk for food options.
Partner
10/10
Exceptional
02 Dec 2021
Jose Luis
It was an incredible hotel to stay at. Clean and super nice.
Leisure Family_with_children
6/10
Pleasant
16 Nov 2021
Natasha
The property itself was beautiful and we loved the room but you have to look at all the extra your paying for. The bed was horribly uncomfortable so that lost some points for me. The bed is crucial. The other negative is the extra charge for parking. There's no breakfast given. Overall nice place but i feel you get more bang for your buck at other hotels.
Leisure Family
2/10
Poor
25 Oct 2021
Leonid
Checkin took 50 mins
Leisure Family_with_children
10/10
Exceptional
06 Oct 2021
Gary

Nice place to stay!

The hotel was brand nee and very nice. The location was perfect for us. The signage on where to turn off the service road was hard to see and a bit confusing but the parking lot was easy to access.
Friends_and_family Family
10/10
Exceptional
21 Sep 2021
William
Nice check in lady.
Leisure Family
10/10
Exceptional
18 Sep 2021
Arnold
New and clean!! It was a perfect location for my trip.
Business Partner
10/10
Exceptional
09 Sep 2021
Sherry
Loved the oversized room (we had 2 beds). Very clean & good location for where we needed to be.
Leisure Family
10/10
Exceptional
22 Aug 2021
Kit

Clean, Comfortable & Quiet

Quick and easy check in. Staff was very friendly and accommodating. Comfortable bed, clean and 💤
Business
10/10
Exceptional
07 Aug 2021
Verified traveler
Very comfortable room settings, with updated amenities. Very close to shipping & downtown & many other sights in Houston. Enjoyed our stay, just wish they had a swimming pool. Oh well!
Leisure
8/10
Excellent
03 Aug 2021
Verified traveler
It was clean and staff was nice.
Leisure Partner
8/10
Excellent
20 Jul 2021
Verified traveler
Be facility. Pleasant staff. Not in full operation yet due to COVID.
Business
10/10
Exceptional
17 Jul 2021
Marcia

Wonderful Stay for Business- Pleasure -Study Sesh

Very professional and friendly staff. Hotel was very clean. Loved the study areas and the attention to detail with adding white boards
Rooms were very clean, modern, and again great attention detail with adding mini fridge, personal microwave and coffee maker.
Partner
4/10
Poor
14 Jul 2021
Verified traveler
Though convenient, my room had ants in it, the tv remote did not work, and there was no breakfast (ok cereal in small containers no milk).
Business Self
10/10
Exceptional
27 Jun 2021
J.R.

Would stay here again

Great room, cool amenities and a great clean facility
Partner
10/10
Exceptional
15 Jun 2021
Verified traveler

During covid

All good. Just didn't love that no room-cleaning due to covid, during stay.
Self
10/10
Exceptional
07 Jun 2021
chad

Greatness

Everything was great, still don't understand why we have to pay to park... this i don't like it should be already built into the room rates..
Other then that little thing, Everything else was fine, super clean room and bathrooms. Wonderful stuff and looks gret...
Business

Location & surroundings

Courtyard by Marriott Houston I-10 West/Memorial
9444 Katy Freeway, Houston, United States

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Courtyard by Marriott Houston I-10 West/Memorial

141 hotel photos