Motel 6 Houston, TX - Brookhollow

United States , Houston - TX
Houston, 5555 W 34Th St
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75 reviews shown

10/10

Exceptional

18 Nov 2025

Rafael

Very good

2/10

Poor

23 Jul 2025

Stephanie

Swat team raided the hotel

8/10

Excellent

08 Jul 2025

Shanda

I just wish there was a secondary vending
machine area

Leisure Pet

2/10

Poor

25 Jun 2025

Roshaun

People that run the property have a really bad attitude. Seemed racist to me. Just bad business for people helping you keep your business open.

2/10

Poor

18 Jun 2025

Karamvir

Shower works really slow and

Business Self

8/10

Excellent

04 Jun 2025

Boris

All good just no shower gel and shampoo

8/10

Excellent

20 Mar 2025

Ashton

My stay was good.

Leisure Partner

8/10

Excellent

14 Mar 2025

Ashton

The room was spacious, bed comfortable, restroom sorta big. The overall experience was cool.

Leisure Family_with_children

2/10

Poor

18 Feb 2025

Nicholas

Terrible Customer Service

My partner and I usually stay here because it is close to our friends' home in Houston, and because it is dog-friendly. We have had issues with staff behind the counter being rude before, but have largely brushed it off.

This stay was horrendous. The man behind the counter was rude from the start. I reserved a King room, non-smoking. The room was dirty and reeked of cigarette smoke, and there was no remote for the T.V. I went to the office to express my displeasure; the man behind the counter raised his voice at me and said there were no free rooms. When I asked if he was going to discount my stay, since it wasnt what I asked for, he again yelled at me and said I would have to wait an hour for another room. As I had a schedule to keep, this was not feasible. I told him I was going to leave a bad review, and he said something in a language I do not speak, but I presume was not a friendly salutation.

On top of that, the comforter on the bed was tattered and literally had holes in it, and the shower wouldn't stay hot for more than a few seconds at a time. The T.V. was set at 100 volume every time it was turned on, and the channel guide left in the room in no way reflects the actual channels on the T.V. Also, the remote only worked for channel up/channel down, power, and volume.

I expect things to not be perfect with a budget motel, but this stay was truly below the bar. There's little worse than staying somewhere dirty and uncomfortable, all while getting yelled at.

Partner

10/10

Exceptional

20 Jul 2024

Daniel

Overall experience was good.

Self

2/10

Poor

15 Jul 2024

Jill

Spend the extra dollars to go somewhere else. I checked in with my cat (pets allowed) and they said no cats. I brought up the policy and then they had nothing to say. I asked for a nonsmoking room and they put me in a smoking room with tar marks on the toilet and bathtub, black marks on the bedding, and roaches popping up here and there. There was one bath towel for two people. Additionally, the window had no lock or latch to secure so anyone could come through from the outside if they wanted.

Business Pet

10/10

Exceptional

11 Jul 2024

Alex

Good

10/10

Exceptional

30 Jun 2024

Isaac

Very good nd clean

Self

6/10

Pleasant

16 Jun 2024

There were plenty of roaches and pimps to accommodate if needed.

Leisure Self

6/10

Pleasant

14 Jun 2024

Ádrian

Needs more attention in pest control, also no hot water at shower

Business Self

10/10

Exceptional

27 Apr 2024

Torrian

Its always a great experience.

Leisure Self

10/10

Exceptional

19 Mar 2024

avery

Updated bathrooms are nice

Leisure Self

8/10

Excellent

25 Feb 2024

Orlando

Nosy neighbor

Leisure Partner

2/10

Poor

28 Jan 2024

ReCina

Bugs, rust, faulty plugs and sockets and mold are just insult to injury in comparison to staff attitudes toward guests and lack of knowledge or just on rendering customer service

Friends_and_family Family

10/10

Exceptional

12 Nov 2023

Fidel

Fast check-in, large and clean room. Quiet convenient location.

Business_and_leisure Self

2/10

Poor

04 Nov 2023

Ruby

Bates Hotel

Old - roaches - locked down like it's a prison. Has elevators but good luck getting to them. I'm simi-handicapped - it was awful. I didn't expect much and that's exactly what I got.

Self

6/10

Pleasant

03 Nov 2023

Verified traveler

Great staff

When we first arrived we were put in a horrible room with roaches and the door kicked in. The bathroom was disgusting and we did not feel safe at all. The next morning we requested another room and it was way better overall. It was more clean and the bathroom was clean. The only concern we had for the rest of the stay was there was very , and I mean very low water pressure. The staff are very nice here , so no complaints on the service. There was plenty of parking as well. Honestly if the water pressure was good in the new room I would have given 4 stars , because it was not a bad stay.

Side story : My dogs literally got out of their kennel while we went to grab food for dinner. My oldest dog managed to open the door and got out into the parking lot ( Crazy , I know)! The staff called me to let me know about a wonderful couple who were helping to get them back in side. They were all so nice , when I was hysterical and embarrassed!

Partner

10/10

Exceptional

23 Oct 2023

Mirella

Cool

2/10

Poor

06 Oct 2023

Farrah

No amenities, no coffee available, i didn't have any shampoo in the room and the two staff at the front were unprofessional and don't take pride in customer service

Leisure Partner

8/10

Excellent

02 Oct 2023

Steve

I liked that there was a Dennys across the parking lot.

Leisure Self

10/10

Exceptional

03 Sep 2023

Leander

Clean and quiet

Leisure Self

8/10

Excellent

15 May 2023

Guadalupe Gonzalez

Room was spacious and clean

4/10

Poor

13 Mar 2023

Ronald

There was no work table and chair in the room. I had to push the coffee table and couch across the room to be next to the outlets for the work space. Was put on the third floor when the hotel had rooms on the first floor. At age 66, stairs at night can be rough.

Business Self

10/10

Exceptional

10 Mar 2023

Raul O.

Great, fast registration!

Leisure Self

6/10

Pleasant

10 Mar 2023

Mary

No Public Rest Rooms in Business Office for Travelers who have come a long way.

Business_and_leisure

8/10

Excellent

19 Jan 2023

Jose

Good price and well kept up property and rooms.

Leisure Self

6/10

Pleasant

18 Nov 2022

Destiny

The property was ok

Leisure Family_with_children

2/10

Poor

04 Sep 2022

Rubin

Roaches. Big old, micro baby, dead…roaches. Told manager, who argued that it wasn’t, offered a second room that we both inspected and found another roach in that room. He didn’t offer compensation just a horrible unaccountable attitude. While standing there another guest made said they found roaches in their room…he was given another room too. It would seem the whole place is infested with roaches, but the indifference toward this horrendous issue from the management is the bigger problem.

Business Self

8/10

Excellent

04 Sep 2022

Corbin

Motel 6 Brook hollow

It was pretty good other than the TV in this room didn't have all the channels that other rooms on property have.

Self

6/10

Pleasant

05 Aug 2022

Ruby

Staff was kinda rude and wasn’t welcoming. Left me standing at the window for forever and just took my DL.

Leisure Friends

2/10

Poor

20 Jul 2022

Brett

Cockroach motel 6

Ac was broken and made noise place was infested with 1000s of cockroaches. We called and complained they did nothing about it. They didn’t even move us. They replaced the ac and 1000s of cockroaches spilled onto the floor. They were in our bed and our luggage. I made a complaint with motel 6 and attempted to mitigate with the hotel who just hung up on me. I need a full refund. PleAse call me at 928-515-9522

Partner

10/10

Exceptional

07 Jul 2022

Charissa

Great location and price

Self

2/10

Poor

08 Jun 2022

Dennis

They had no water and had to book elsewhere

2/10

Poor

24 May 2022

Renee

DONT STAY HERE.!

The check in attendant was SO RUDE! I have bad knees and tried expressing that before they gave a room and the attendant said it’s too late go fix it online if you have a problem or pay $50 for another room.
Bed sheet was filthy

Self

8/10

Excellent

28 Apr 2022

Verified traveler

Ok for one short night

Fast check in. Typical accommodations for Motel 6. Sheets and towels were clean, but there were a few holes in the sheets. The pillows were comfortable. I saw a couple of bugs in the room. We weren’t staying long, so we let it be.
They have security on site which is nice, except he stayed in his vehicle watching shows instead of walking around securing the place.

Partner

8/10

Excellent

11 Apr 2022

Latrice

Loved that security monitored the property.

Leisure Friends

2/10

Poor

21 Mar 2022

Anil

I was booking non smoking room but there is a smell of cigarettes

Business_and_leisure Family_with_children

4/10

Poor

06 Mar 2022

Victoria

Dirty room with lots of dust. (Friendly advisor to the hotel Manager to have the housekeepers dust the lights) There were cobwebs and black think dust on all room lights. Also, the air conditioner was extremely noisy and we had to close it at night time and be cold in order to sleep. Another disappointing thing was that the only amenity that was given to us was 2 soap bars. (No shampoo, body wash or conditioner) I believe these are necessary amenities for a motel to provide.
And we found towels with hair on them.
The microwave was broken and they changed it for us the next day after 2 calls.
Cleaning and customer service can improve.

Business Partner

8/10

Excellent

02 Mar 2022

April

Vending machine didnt work dont have coffee
I had to wait on a room to get cleaned

Self

8/10

Excellent

12 Feb 2022

david

Roaches

Room was fine until I started seeing roaches crawling around on the floor,totally discusting.Bed was comfortable.Overall not bad for the pricr

Self

2/10

Poor

07 Feb 2022

Francine

Not a good motel.

The layout of the motel was very nice and mayched the pictures exactly. Had a cute little kitchen and sofa like a studio. But smelled in there, felt like it wasnt clean like it ahould have been. There was roaches which was the worst. Even though it was very convient to where the show we were going to and was close by. For the same price we normally have gotten really good but gave this one a try.

Partner

10/10

Exceptional

15 Jan 2022

Kabrina

Best Hotels

This place is so wonderful LOVE THEIR SERVICES 5 🌟🌟🌟🌟🌟

Friends_and_family Family

2/10

Poor

19 Dec 2021

Annie

Run away now

People were fighting and they were trying to set us up to get robbed

Partner

10/10

Exceptional

12 Sep 2021

Flor

Receptionist was nice and room was very clean and had enough towels. Pretty decent rooms. A lot of nearby places to eat and shop. Great experience

Business Family

8/10

Excellent

01 Sep 2021

bobby

The hotel was free of bed bugs but there were a plenty of roaches everywhere, I've grown to get use to the hotels in Houston being that way because of the high traffic in and out of the hotels. There's alot of drug dealings going on everyday

Self

2/10

Poor

23 Aug 2021

Tamika

There was roaches on the door like they were greeting us

Leisure Family

2/10

Poor

20 Jun 2021

Drew

Roaches everywhere

There were roaches all over the first room I entered. I was relocated to another room that was also infested with roaches and was denied a refund. This hotel was absolutely disgusting.

Self

10/10

Exceptional

18 Jun 2021

Verified traveler

It was comfortable

Leisure Family_with_children

10/10

Exceptional

01 Jun 2021

Verified traveler

It was for a short stay, it was convenient and very up to date we would stay again

Leisure Partner

10/10

Exceptional

31 May 2021

Derrian

Love this place. It's quite and friendly.

Self

10/10

Exceptional

28 Apr 2021

Jay

Nice for the money

Was great

Self

10/10

Exceptional

22 Mar 2021

Verified traveler

Be. Ok.

8/10

Excellent

22 Mar 2021

Verified traveler

Thnx truth it'd itchy hymn king. CV
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D
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Family

10/10

Exceptional

26 Feb 2021

Verified traveler

It was an okay motel it has a security guard and they gave me a handicap like I requested

Business_and_leisure Pet

2/10

Poor

19 Feb 2021

Angela

They lost water and power

Partner

2/10

Poor

18 Feb 2021

Sherry

Roach Motel

There where roaches everywhere, in the restroom living room when my kids put down their food roaches was in their food it was horrible traffic in and out the next door neighbor rooms it was so bad

Friends_and_family Family

2/10

Poor

18 Feb 2021

DAYNA

Big let down

There wasn't a stay
Booked and checked in online
Arrived at the front desk and was told that i couldn't have the room i paid for or any other room. The hotel was experiencing water outage and therefore couldn't give me a room nor a refund

Friends_and_family Family

2/10

Poor

18 Feb 2021

Verified traveler

Big blobs of mold on bathroom walls. Manager rude. despite already having paid for a room, did not want to give us keys. (power outage and no water was NOT motel fault)
No attempt of safety.

Leisure Partner

2/10

Poor

17 Feb 2021

Verified traveler

Staff was horrible. I was refused a room after already paid and booked online. Arrived at check in and was told to come back later due to occupients needing to leave and the rooms cleaned. We returned 2 hrs later to be refused service due to low water pressure. We had our 8 children w us and drove an hour in icy conditions to get to that hotel. The pipes in our home bursted and we had been without power for 2 days

Family_with_children

2/10

Poor

17 Feb 2021

Estelle M

Was not able to check in, property water was shutoff

Partner

2/10

Poor

17 Feb 2021

Verified traveler

Awful place, no power , no people at front desk, horrible area

Leisure Family

10/10

Exceptional

09 Feb 2021

Rosalia

Awesome stay

I loved the room it was comfortable
Nice and beautiful ....
Can't wait til my next trip definitely will be staying here again

Partner

6/10

Pleasant

04 Feb 2021

Verified traveler

Convenient location, sanitized room and good price versus some strange neighborhood. I had no issues during my stay, but some of my friends would be scared there.

Business

2/10

Poor

18 Dec 2020

Raven

Had one roach in the room that i killed & then after that once i went to sleep & the lights was out it looked like that’s when they came out! I woke up to something crawling on me & it was a roach.. i had to leave at 4/5a because it just was awful & it gave me the creeps! I have never had a bad experience at any hotel other than this one!

Friends_and_family Partner

6/10

Pleasant

14 Oct 2020

Verified traveler

Maybe your stay could be better...? But ours, no.

A/C in our unit worked when it wanted to. We stayed here two nights and the maids skipped over our room; I even called the front desk and told them that our room was skipped over, but she also said they get vacant rooms first, but she would let them know. So me and my fiancé left for the day, came back later that night and still no fresh towels, sheets, nothing. We love to visit Houston, since we’re not from here and have plenty of family and friends, we even stayed at a Motel 6 in Beaumont our last stay, and they truly made us feel valued without even asking. We only stayed here because it was the only dog friendly place we could stay, plus it was the closest thing to our family & friends. We had a non smoking room, but could still smell weed from within & outside the unit. We also encountered rowdy teenagers partying in the units next to us.. security came and shut it down which was great, but one day as we were leaving and a homeless person stopped us and tried selling us some drugs. Overall, it just made us feel very uncomfortable, and we couldn’t check out because they had a no refund policy for early check-outs.

Friends_and_family Family

10/10

Exceptional

03 Sep 2020

Steven

Pretty decent room

Self

10/10

Exceptional

10 Aug 2020

William

Great stay