Name: Red Roof Inn Houston - Brookhollow
Address: 12929 Northwest Freeway, Houston, 77040, US

4/10

Poor

03 May 2026

Jason William

I only choose this place due to the location. The hallways smelled like cat urine. It is not a well maintained property in any sense. The drywall in the bathroom is crumbling, the toilet paper holder is rusted, a light fixture was breaking away from the wall, stains on the bedding, hair left over in the bathroom from prior visitors, no room service over a several day stay (I emptied the trash into a bin in the hall). The elevator was out of service most of my stay. Don't stay here expecting more than a bargin value venue.

8/10

Excellent

20 Mar 2026

Keronta

Yes

Partner

6/10

Pleasant

15 Mar 2026

Antonio

Yes

Partner

10/10

Exceptional

08 Mar 2026

Anna

Wonderful front staff and cleaning crew…very attentive.
For the price you can beat what you get… yes it’s a little outdated but for the price it was great.

Friends_and_family Family

2/10

Poor

02 Mar 2026

Joe

We arrived late in the evening after 8:30 pm. The front entry was dirty as we walked on. There were rags behind the vending machines I guess there was a water leak. We got to our floor and all you could smell was weed. We dropped off our items and went to dinner. When we arrived the room was hot. The AC was not working and would not turn on. I called the front desk and was told that was the only room they had left. We had to leave and drive back home 4 1/2 hours because we were not going to stay in a room with no AC. The gentleman at the front desk started a refund process but said it would take time. He was apologetic and I told him I knew it was not his fault.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Christopher

Great place

Leisure Pet

2/10

Poor

01 Sep 2025

Arielle

DO NOT COME HETE!!!

if i could give this place 0 stars i would!!
i do not reccomend staying here. my friend i checked in and they charged us a $20 fee for an early check in that wasn’t stated anywhere in any written policy on hotel.com nor on the property. secondly, the cleanliness, staff, and infrastructure of this place is very poor.
our first room we stayed in was infested with roaches.. they were crawling out of the 4 corners in the walls and we had to shake out our stuff because there were roaches in our luggage. both baby ones and HUGE ones.. there was also stains that resembled blood on the floor… our second room that they claimed was “clean” also had roaches and we had to spend $20 worth of spray to ward them off just to go to sleep for the night. there was roaches coming from the air vent. why am i paying to stay somewhere where i have to play pest control? besides that the sheets in our second room has cigarette holes and stains along with the hairdryer on the wall having literal mold growing on it… the fridge in the second room was also dirty…
regarding infrastructure, the bathroom in the first room was deplorable. the bathtub was cracked and there was sloppy paint jobs all over it to cover up the fact it was broken. the “pool” was disgusting and looked like it hadn’t been cleaned the whole season. also if you stay in room 209, they literally painted over a LIVE roach and it’s STILL on the wall!! gross!!
to top it off, when we asked for a refund the front desk lady refused

Friends_and_family Friends

8/10

Excellent

29 Jul 2025

Dante

Went for Swim Thick and stayed in room 322. Toilet required multiple flushes but still a good room and price!

Self

10/10

Exceptional

27 Jul 2025

Mary B

I enjoy my stay at the Red Roof Inn…Staff was very pleasant and accommodating!!! I went to be front desk so may times for assistance from needing a lighter to rubber bands and even help tiring my swim suit top and staff was very helpful!!!!… Hotel was clean and quiet to my surprise, wasn’t update to date with modeling bye very much so clean and intact ..:I will definitely stay there again !!

Self

2/10

Poor

24 Jul 2025

Jequesta

I am requesting a full refund as the property was unacceptable. I had a very poor experience, which forced me to leave and secure accommodations at another hotel.

Business_and_leisure Family

8/10

Excellent

04 Jul 2025

Graciela

Good stay

One night only. Check-in was easy. Hall was a bit musty but clean. Room was clean. Good shower with towels. Quiet even near highway. Good stay for price

Partner

10/10

Exceptional

24 Jun 2025

Marqual

Everything

Leisure Family

10/10

Exceptional

28 May 2025

Joshua

It’s worth staying a few nights

Business_and_leisure Self

10/10

Exceptional

26 Apr 2025

Matt

Good stay

Leisure Family_with_children

2/10

Poor

15 Apr 2025

Tiffanie

Roaches and bedbug hotel

Leisure Pet

2/10

Poor

24 Mar 2025

Reginald

This property was roach infested. I changed wrong twice and still dealt with roaches all night long. The staff was accommodating as far as changing in my room, but I was stuck there because I had already paid very disturbing the amount of roaches. I have a small child so it was very inconvenient.

Leisure Family_with_children

10/10

Exceptional

08 Mar 2025

vegas

Evere

10/10

Exceptional

25 Jan 2025

Maria

4 stars

4/10

Poor

08 Jan 2025

Nachelle

Bad Service

When I came to check in there was problems and attitudes with the people at the front desk just wasn't pleasant experience.

4/10

Poor

01 Nov 2024

Tracey

terrible experience

10/10

Exceptional

04 Oct 2024

Christopher

Quiet and peaceful

Leisure Family

2/10

Poor

02 Sep 2024

Michael

This location was perfect right off US 290, but the hotel felt like I was staying in the hood. I was very uncomfortable being there and the young lady at the front desk has a freaking attitude. Felt like I was staying in a third world country. Never coming back to this location ever again unless you're born and raised in the ghetto

Leisure Self

2/10

Poor

14 Jul 2024

Tracy

The hotel did not have any power.

Business

2/10

Poor

11 Jul 2024

Verified traveler

Reserve the room on line, paid for the one night and when I got there the hotel had no electricity, just drove an hour 1/2 to get there just to find out that all reservations were canceled. Now having trouble getting my refund back.

Friends_and_family Family

2/10

Poor

10 Jul 2024

Muhammad

They had no power. So no check in

4/10

Poor

03 May 2024

Clifton

Not my cup of tea

Was there for one night. Room was small. Didn’t like the layout.

Self

10/10

Exceptional

05 Apr 2024

Samatha

.

Leisure Family

2/10

Poor

24 Mar 2024

Keylocha

Wasn’t too bad for a RedRoof Inn but the pest I can’t do it. Got my money back and left!

Partner

6/10

Pleasant

24 Feb 2024

tayna@Larah

The toilet situation was not flushing correctly the hallways smell of weed on every hall but the room was outstanding and the front lady that check us in was amazing

Business Partner

10/10

Exceptional

19 Feb 2024

rigo

Clean and awesome

Business Self

10/10

Exceptional

17 Jan 2024

Julie

Comfy bed and i loved the kitchette

Thank you for excellent customer service. I even extended my stay an extra day

Friends_and_family Family

6/10

Pleasant

24 Oct 2023

Brianna

it was okay.

8/10

Excellent

23 Oct 2023

Brianna

it was decent for the price

Leisure Family_with_children

4/10

Poor

21 Oct 2023

Dayshawn

Staff was totally people unfriendly to be working in customer service positions. Room was not inviting it did not feel or look “clean.”

Leisure Family

6/10

Pleasant

06 Oct 2023

Charlie

Everything was great

2/10

Poor

03 Oct 2023

Matthew

There was nothing to like

Leisure Family_with_children

2/10

Poor

18 Jul 2023

armando

Do not Go to this Hotel

The rooms smelled like a trash can i complain but they didnt do anything about it was very disappointed

Business

10/10

Exceptional

03 Jul 2023

Narcizo

It’s affordable

10/10

Exceptional

25 Jun 2023

Stephen

Walking distance from excellent BBQ restaurant. Very friendly and helpful staff. Clean.

Leisure Family

8/10

Excellent

20 Jun 2023

Verified traveler

Earthy smell

It was a good stay I have stayed many times before, but this time it smelled like Mariguana and the smell linger … this hotel had a zero tolerance for people getting high in there rooms I guess not anymore

Business

8/10

Excellent

03 May 2023

Catherine

ok but probably try another hotel next trip ... coffee ok, but only powdered creamer rather than individual liquid ... room adequate, but slight pee smell when we walked in

Business_and_leisure Family

8/10

Excellent

23 Apr 2023

Ike

It was okay for the money charged.

Leisure Self

2/10

Poor

14 Mar 2023

Jospeh

Racist

Business_and_leisure Pet

10/10

Exceptional

13 Mar 2023

Georgia

Very clean

Leisure Self

10/10

Exceptional

11 Jan 2023

rigo

Very friendly and informative plus the prices are grey an clean rooms.

Business_and_leisure Self

10/10

Exceptional

10 Jan 2023

rigo

Great service and prices clean rooms a plus!

Business_and_leisure Self

4/10

Poor

03 Nov 2022

Michael

The room is very dirty I had to hand scrub the entire restroom there are panties left behind in the room we're woken up to a super duper hot hotel and we stepped outside we noticed everybody was getting evacuated their paramedics outside and the hotel had an infestation

Business_and_leisure Partner

10/10

Exceptional

27 Sep 2022

rigo

Great customer service good price

Business Friends

10/10

Exceptional

18 Sep 2022

rigo

Great service good price’s

Business Self

10/10

Exceptional

14 Sep 2022

rigo

Great price good customer service

Business Self

10/10

Exceptional

14 Sep 2022

rigo

Great price great customer service

Business Self

10/10

Exceptional

07 Sep 2022

rigo

Great service clean rooms.

Business Self

10/10

Exceptional

03 Sep 2022

rigo

Great location and price friendly staff

Business Self

6/10

Pleasant

28 Jul 2022

Jessica

Staff Was Great Very Welcoming And Friendly. Location Was Great About Six Mins From Walmart Target And Other Stores. Room Was Pretty Clean , Love The Fridge And Microwave, Bed And Pillows Very Comfortable, Plenty Parking, Down Side Elevator Wasn't Working Wanted To Get In Pool But Water Didn't Look Cleaned Or Filtered Elevator Wasn't Working. Overall My Stay Was Good. I Would Stay Again If I Had To.. What Needs Work, I Think They Need And Can Use A Make Over Place A Bit Outdated For My Liking. Better Furniture Chair Tables Dresser Looked A Bit Worn.

Leisure Partner

4/10

Poor

10 Jul 2022

Verified traveler

Ladies at the front desk very rude and unhospitable. Ive been staying with red roof a long time and they make the experience unwelcoming.

Self

6/10

Pleasant

30 Jun 2022

Leanne

The lady at the desk was nice.

Leisure Partner

2/10

Poor

24 Jun 2022

Lyndsay

So many roaches!!! Staff was inattentive and wouldn’t print me a receipt.

Business Pet

10/10

Exceptional

22 Jun 2022

Juanita

No Elevator & had Total Knee Replacement and had room assigned in 2nd Floor But the guy said I did Not tell him So what could I do😩 Overall Really love staying at that Red Roof

Leisure Family

2/10

Poor

08 Jun 2022

Barbara

Lady in office was rude and kept picking at me when I did nothing wrong she told me even on a leash my dog couldn’t be outside but all the other dogs didn’t have a leash and they were never told to take their dogs inside and she was very unprofessional and needs to be reviewed

Friends_and_family Family

4/10

Poor

07 May 2022

Carla

Staff was great. It is very apparent that people use this as extended stay and cook in their rooms, so there is a heavy stench in the halls. Mostly all the furniture was broken in the room. Overall a \"prison\" feeling about the halls and room.

Leisure Family_with_children

8/10

Excellent

02 May 2022

John

This place never disappoints always good hot water a decent bed and a cold air conditioner

Leisure Family_with_children

2/10

Poor

30 Mar 2022

Michael P

This property was terrible overall. Rooms were a bit smelly as well. Just a cheap bad overall experience. Never ever again.

Leisure Partner

2/10

Poor

14 Mar 2022

Tasha

room had roached and non working A/C in more than one room. We complained and were offered another room, but the result was the same. The staff was dismissive to my spouse but they did process the refund without an argument.

Business_and_leisure Partner

2/10

Poor

13 Feb 2022

Tiana

Unsanitary

I had roaches in my room

Friends_and_family Family

8/10

Excellent

12 Feb 2022

Verified traveler

Overall it was a pleasant experience

Self

2/10

Poor

12 Feb 2022

Eddie

Very rude and not friendly they need new staff

Business Friends

10/10

Exceptional

08 Feb 2022

Eddie

I love how nice the employees are and I love how the rooms look

Leisure Friends

4/10

Poor

16 Jan 2022

Jessica

The laundry room

Leisure Partner

2/10

Poor

03 Jan 2022

Michelle

Worst stay ever in a hotel

I was kicked out of my room after paying $186 because I paid after 12 and because I did not give her a $20 cash payment for late fee for being late they kick me out of my room and would not give me my money back so I had to go to hotels.com to get my money back but stay did hotels.com was wonderful but Red Roof Inn sucks donkey balls

Self

10/10

Exceptional

19 Dec 2021

Crystal

Thx

6/10

Pleasant

17 Dec 2021

Verified traveler

Ok for a Smoking Hotel

It smell like weed thru the whole building.. and roaches in the room.. cigarettes burns on the comforters on the bed.. We wanted a hotel that allowed smoking so i guess we get what we paid for

Partner

4/10

Poor

06 Dec 2021

Cyienne

UNACCEPTABLE AND GROSS

Not worth the stay. Soon as you walk into your room it smells like smoke and weed. People banging on each other’s doors in the middle of the night, you hear arguing all the way from the front office. Then when it was time to check out and leave, my car was being blocked in by a 18 wheeler which had me waiting for over an hour until the owner finally came and moved the truck. I would not recommend staying here At all!

Self

2/10

Poor

10 Nov 2021

Laquisha

It was nothing unique about the property the property was horrible

Business Self

4/10

Poor

30 Oct 2021

Derek

They need to call the orkin man. So many roaches....

Partner

4/10

Poor

28 Oct 2021

Dan

Not recommend for cleanliness.

Ummm, it's a hotel. First room I tried had a potatoe chip on the ground that was full of bugs. Yes, live bugs, many kinds. Receptionist gave me another room, that was better, but I didn't turn on the lights to check for bugs.

Business

10/10

Exceptional

11 Oct 2021

elizabeth

Great pricing... great service and simple... i would book again

Friends_and_family Family

2/10

Poor

11 Oct 2021

Tamri

Unsatisfactory

We had roaches, the room smelt like pee and dirty mop water. Me and my boyfriend had to take it upon ourselves to go to the nearest dollar tree and get cleaning supplies before trying to get comfortable in the room.

Partner

10/10

Exceptional

20 Sep 2021

Debra

Great stay

Rooms were very clean and staff was very polite and helpful

Self

8/10

Excellent

18 Sep 2021

Jasmarine

Booked 2 different units non-smoking. Both rooms smelled horribly like cigarretes you can almost taste it. We seen some cockaroaches but just smashed them and continued our stay. Also 1 tub had some stained foot marks but i just washed it out 🙃 overall comfortable.

Partner

8/10

Excellent

13 Sep 2021

Nancy

Quiet

Business Self

2/10

Poor

04 Sep 2021

Verified traveler

When I walked in there were roaches in the room. The hotel is nasty and ghetto.

Partner

4/10

Poor

19 Aug 2021

Verified traveler

The sheets are not clean and the room smell like urine. Also, my room didn’t have WiFi coverage.

Business Self

10/10

Exceptional

12 Aug 2021

Verified traveler

Clean room and friendly staff

Business_and_leisure

8/10

Excellent

07 Aug 2021

Tara

Pretty great angela was great

Friends_and_family Family

10/10

Exceptional

26 Jul 2021

Verified traveler

Great value, generous staff.

Maria was fabulous and make check-in easy. Unfortunately due to a system error, she gave us a room that was already occupied. She generously upgraded our room and gave us a new one immediately.

The deluxe 1-bedroom itself was clean and spacious. Unfortunately, both... Would've made us feel more seure.

Partner

4/10

Poor

26 Jul 2021

Verified traveler

The smell of marijuana

Leisure Family_with_children

6/10

Pleasant

24 Jul 2021

Stanley

Great low budget option. Can be sketchy.

Great low budget option if you want a decent room. However the parking lot and stairwells have plenty of sketchy individuals. I had to ask to get my room cleaned and have new towels. Don’t bring your family here. However if you’re looking for a low budget option on a room, it should be considered.

Business

6/10

Pleasant

19 Jul 2021

Verified traveler

I didn't notice any form of security(guard) upon arriving as had been in place the last time I stayed here. I entered thru the back because of my room location and was stunned to see that the door opened without a card. The thought that anyone could walk in day or nite made me uncomfortable. I also saw evidence of cigarette smoking in the back stairwell although cameras were placed around the property. I do not plan to stay here again in spite of the reasonable price. Also, the lobby looks uninviting furniture wise but I did receive a friendly greeting. Really disappointed!

Leisure Partner

2/10

Poor

13 Jul 2021

Christina

Disappointed

Dirty and bad smell throughout hotel.

Self

8/10

Excellent

07 Jul 2021

Verified traveler

Very good service for less

Business_and_leisure Self

8/10

Excellent

18 Jun 2021

Verified traveler

Overall good stay for the price, had to take off the bedspread-it was stained real bad, pretty gross. Everything else was good and cleaned well.

Leisure Pet

2/10

Poor

14 Jun 2021

Rena

Prostitutes

Place has prostitutes in parking lot..area of town felt dangerous..property is run down and does not liok like pictures at hotel.com!!

Self

8/10

Excellent

03 Jun 2021

Tracie

OkShow my name with review: stay. Could be better.

This is one of the only hotels in this area of town that still accept pets and have smoking rooms available. I think their prices are a bit high sometimes but it's normal for the area. Hotel is run down and could use some up updating. However it was relatively comfortable. Real issues encountered while living there for two 1/2 months include the elevator being broken for 6 weeks and being handicapped I was confined to the 2nd floor which sucked. Also the toilet never flushed properly in our room. Not one time.

Partner

2/10

Poor

30 May 2021

Verified traveler

Bed had cigarette burns and looked dirty

Leisure Partner

2/10

Poor

24 May 2021

Verified traveler

DO NOT STAY HERE

Homeless people surrounding the hotel. People who appeared to be on drugs in the lobby. Room smelled dirty and had stains on the bedspread. Floor was sticky. I turned around and went back to check out. No one was at the front desk so I just left and called them to tell them I was no longer there. I didn't even feel comfortable leaving my locked car in the parking lot.

Self

2/10

Poor

17 May 2021

Verified traveler

Not a good place to stsy

Leisure Family_with_children

10/10

Exceptional

03 May 2021

Verified traveler

Check in was easy and the staff at check in was very nice

Business_and_leisure Pet

4/10

Poor

26 Apr 2021

Verified traveler

Ehhh

The hallways were hot as hell, the entire hotel smelled like smoke, even though we were on a no smoking floor, the elevator was broken so we had to carry all our luggage to the top of the hotel, but the service was great and so was the view but that’s about all

Partner

2/10

Poor

07 Apr 2021

Percy

Need refund

Hotel.com y’all need to refund me that room both small lights didn’t work so I had to keep big light on roaches in tub and bed area like u got to be kidding

Partner

6/10

Pleasant

23 Mar 2021

Xavier

Reasonable and somewhat helpful not 2caring staff

Overall stay pretty good just some minor problems but its ok

Business Friends