Sonesta Essential NW Houston

8/10

Excellent

19 Apr 2026

Candice

Staff was great, rooms need an update,, bit overall a nice place to stay.

Family

4/10

Poor

18 Apr 2026

Joanne

The room it self was nice, but that was all. The staff was very rude. Tried to call the front desk for over an hour, no one answered. Thank goodness it wasn't an emergency. The air conditioner was very loud and wasn't working properly. There is a hole in the driveway that you can not get around. Over all, we will not be staying there again.

Friends_and_family Friends

8/10

Excellent

18 Apr 2026

Cristina

Un poco mas de seguridad en la alberca se metio una persona de Calle y andaba un poco descontrolada y mis hijos ya no quisieron estar ahi

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Orelia

Kitchen worker was not friendly like she paid for the food. Besides that everything was great

Partner

10/10

Exceptional

07 Apr 2026

Octavia

Room clean hotel is too neighbors was a little bit noisy but it was coo

6/10

Pleasant

22 Mar 2026

Patrick

Great location next to many restaurants and a gas station. Walking in the lobby, very fresh, clean v.s. The room smelled like something has been wet and dried. The cleaning staff was friendly, overall 4/5

Self

10/10

Exceptional

16 Mar 2026

Israel

Good

Partner

2/10

Poor

16 Mar 2026

William

Meh

4/10

Poor

03 Mar 2026

Mary

Not worth the money. They state they have a free buffet...the options are beyond sparse and they didnt have any water. The morning manager was kind to me and my kids.

Family_with_children

2/10

Poor

02 Mar 2026

Mireya Zitlalli

Don’t stay here. The hotel is in a bad part of town. The rooms smelled like mold, tobacco and other substances that are illicit…The room was so dirty and disgusting as well as the whole hotel. I checked in and checked right out and want my money back. Luckily I did the deposit with cash and was able to get it back right away. DO NOT STAY HERE. Expedia you need to do better.

Partner

10/10

Exceptional

26 Feb 2026

Kelton

Staff was great

Business Friends

2/10

Poor

22 Feb 2026

Augustina

The road was neglected, the staff that checked me in was so rude, no water to brush and shower for like 8hrs with no pre notice. How can a hotel not have on-site manager, the hotel is so old, with poor management.

Partner

2/10

Poor

17 Feb 2026

Arturo

Hallways smelled, furniture was damaged, the

10/10

Exceptional

04 Feb 2026

Kylie

I booked for 4 nights the queen suite w kitchen. Everything was perfect, i enjoyed the comfortable spacious room i ended up staying 3 more nights.

2/10

Poor

31 Jan 2026

Timothy

To be honest, policy at this hotel are very odd.. they kept the deposit because of vaping? First of all how do they know we were vaping? Are the camaras in tge rooms?
Front desk treats you very poorly, no respect.
Our room was ok.. the bed was vey low to the floor...
Breakfast bread was hard milk was bad...
No security its surrounded area in not the best... i did not feel safe i would not go back to this hotel. Thus us a personal opinion its my experience anyone might have different. We never stayed in thos hotel we thought it was great but we would not go back. Personaly I thought it woukd be good but no.

We lost almost 300 dollars and it was extremely exhausting staying there..

Leisure Family

2/10

Poor

31 Jan 2026

Ken

Hell nah... Terrible area of town, broken elevator buttons, shower in room did not work. Receptionist was very courteous, although she was new and inexperienced. I checked in and immediately checked out and went elsewhere. Avoid the headache and book elsewhere. The 1 star is for the amazing receptionist, the facility would receive 0 stars if possible.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Carlos

Very clean the room

2/10

Poor

20 Dec 2025

Chukwunwendu

We had to wait for over 30mins before anyone showed up at the reception.

Secondly, there was no running hot water in the bathroom and the staff couldn't do anything about it

Leisure

8/10

Excellent

15 Dec 2025

darryl

Very convenient location near the freeway. Room was clean.

Leisure Self

10/10

Exceptional

04 Dec 2025

Scott

The room was clean and dry. The staff was helpful & nice.

Business Partner

8/10

Excellent

29 Nov 2025

Yanira

Very friendly staff in the breakfast area...

Leisure Family

8/10

Excellent

09 Nov 2025

Lakandra Woodard Darren

Easy check in

Leisure

2/10

Poor

04 Nov 2025

Nevaeh

roaches in the bathroom and around bed area. We also couldn’t take a hot shower our entire stay because the water was freezing. Breakfast was bad.

Friends_and_family Friends

10/10

Exceptional

29 Oct 2025

Karen

Clean room and shops nearby.

Business Self

2/10

Poor

25 Oct 2025

April

Got there after driving 20 hrs tired as all heck to be greeted by a rude manager. Had to change rooms 3 times stayed on 3rd floor with no working elevator?!?

2/10

Poor

13 Oct 2025

Donesius

I was very disappointed. The room I paid for seemed to be not available , and be prepared for roaches to visit. This made it difficult to sleep and feel comfortable. I hope management addresses the cleanliness issues soon, as this location has potential but needs major improvement in hygiene and maintenance.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Anita

Pleased with stay

Its an older hotel. In fairly good shape though. Quiet, clean. Room was nice. Breakfast was excellent. Pool sparkling clean. Check in and out was a breeze. We really enjoyed our stay. Would use this hotel again for our next trip.

Partner

2/10

Poor

04 Oct 2025

aleisha

Not a good area of town

Business

2/10

Poor

08 Sep 2025

LaTasha

The elevator didn’t work! No hot water! Strong weed smell! Unsafe

Business_and_leisure Partner

2/10

Poor

02 Sep 2025

Kevin

Elevator was broken during my stay. The side door entrance didn’t work due to the broken card tap reader.

Business_and_leisure Self

4/10

Poor

27 Aug 2025

KAMILLE

The pictures are deceiving. This looks more like a motel. The elevators were down and cable was out. I did appreciate them transferring my reservation to the Holiday Inn with no charge. The young lady upfront was very nice as well.

10/10

Exceptional

25 Aug 2025

Cinthya

My kids enjoyed the stay the only concert is people walking around in the building and Homeless sleeping inside in the pool

Family

2/10

Poor

15 Aug 2025

Adrian

Congratulations

2/10

Poor

10 Aug 2025

Guadalupe

We did not stay at that place. At arrival, there were two untrustable persons, one outside and the other one was inside the location, this one joined the one outside. When my family noticed that, they got nervous and we decided to leave the place, at the same time we asked for reimbursement and they denied to reimbursement.

8/10

Excellent

04 Aug 2025

AJaysha

Quiet area comfortable beds nice staff

Roaches was coming out the walls & ac unit

2/10

Poor

03 Aug 2025

Anaja

Breakfast was weak. Bedroom was ok besides toilet not working then the maintenance man supposedly came to fix it just for it to break again. Housekeeping didnt bring fresh towels the whole weekend.

Leisure Family_with_children

2/10

Poor

28 Jul 2025

Norian

I was highly disappointed with my stay. After we paid they waited to inform us the elevators were out and the maintenanceman will be there to fix it. It never got fixed and I stayed on the 4th floor so i had to carry everything up and down. Also had holes in the walls and Roaches inside the bedroom and Livingroom. I informed the staff and they said it was nothing they can do and they have no on-site manager. I will never stat there again

Leisure Friends

10/10

Exceptional

27 Jul 2025

Kimberly

Custom service was excellent, great restaurants in the area

6/10

Pleasant

27 Jul 2025

Lucy

No elevator

Leisure Partner

6/10

Pleasant

24 Jul 2025

mariel

Todo hubiera sido perfecto pero el.cuarto tenia un poco de olor a cigarrillo y cuando lo indicamos nos digeron q eran los productos de limpieza y no nos cambio de cuarto.

10/10

Exceptional

20 Jul 2025

Eduardo

Just the elevator are out off service but everything else is good

Leisure Self

8/10

Excellent

19 Jul 2025

Michael

Wasn’t a bad stay at all. Worth it.

8/10

Excellent

06 Jul 2025

Alfredo

Good for the price !

Partner

2/10

Poor

06 Jul 2025

Verified traveler

Our rims and tires were stolen off our vehicle

10/10

Exceptional

05 Jul 2025

Elizabeth

Second time staying here, both times have been a good experience, elevator was loud and squeaky the first time but they have fixed it since then. Rooms are clean and comfortable, breakfast was good. Will definitely stay here again.

Leisure Family

2/10

Poor

01 Jul 2025

Rodney

1. Room 517, toilet doesn’t work. 2. The room was dirty. They didn’t clean it until the following morning. 3. They were supposed to have a breakfast buffet until 10am. They refused to cook more food, to accommodate their guests. In fact, they ran out of eggs, at 9am. I didn’t have breakfast. 4. Also, they charged me a $100 deposit for a dirty room
There was an assault on a woman at the hotel. Their was a lot of blood.

2/10

Poor

30 Jun 2025

Imani

horrible

4/10

Poor

29 Jun 2025

Ryan

it was okay but would not stay again, or recommend.

Family

4/10

Poor

26 Jun 2025

Jennifer

Very disappointed in the quality of this hotel. I would not recommend. The elevator was missing buttons. Car that was parked one space over from me window was smashed and the hotel had no clue. See pics below

Leisure Self

2/10

Poor

23 Jun 2025

Jonathan

After a long day of travel, we checked into the hotel around 6. The room smelled terrible, I was hoping that after we went to go eat dinner the smell would subside and we would be ok. I was wrong, and the smell seemed worse. The room was on the third floor. I went down to see if they had a different room, because the smell was so bad. The women at the front desk was very nice and tried to be accommodating. She seemed like she was very overwhelmed. She said at first there were no rooms with double beds but she could try and give a room with one bed and a pullout. She went to check to make sure the room was clean and came back and said room was good, this was on the fifth floor. I took the elevator up, which was loud and sounded like it was going to break, but the key she gave me didn’t work. At this point my family had packed their stuff and was waiting in lobby. I came back down and told her it wouldn’t work. At that point she said she found one more double room that might work, or else she would have to accommodate me a at a different hotel. This time we tried the room on the second floor and this time it worked. The room was okay and didn’t smell. We were able to use the stairs and avoid the elevator, one was loud and one didn’t work. Other issues included no hot water for showers, which was extremely inconvenient. We also never had enough towels because there was four of us and they’d only replace with two. So each time they replaced towels I had to ask for more.

Leisure Family_with_children

2/10

Poor

22 Jun 2025

Adam

The only thing that was good about this property is that it was a roof over our head it was not refundable or I wouldn't have stayed and I sure wouldn't have stayed if my children would have been with me it is not safe there is people walking around outside all hours of the night hollering , you can hear every thing and every vehicle that's on the interstate All night Long the week before I stayed there there was three people shot one block over it is not a good neighborhood and especially not good if you have children one lady at the front desk Sarah she was very rude the lady for the breakfast watches you eat breakfast just stands there and watches you the whole time not to mention that I was in one room and the TV went out and they moved me to another room and at midnight on my last night someone was trying to break into my room because they headed marked as vacant they didn't put on there that I was staying there it was very scary I do not recommend zero Stars

Leisure Partner

4/10

Poor

15 Jun 2025

Dewayne

The elevator making a loud squeaking noise, kept waking me up that needs to be maintenance and dangerous to be used

8/10

Excellent

14 Jun 2025

Shara

My stay at the sonesta was good ,I was a little worried at first because the pool was closed & I was looking forward to swimming, I couldn’t get in the fitness room to work out and my room I had at first looked like someone tried to break in! But over all . I stayed because is was clean and quiet .I sleep like a princess, the workers were wonderful & polite and the restaurant around the hotel was delicious. I would stay there again.

Business Friends

10/10

Exceptional

28 May 2025

mitzi

The front desk workers were all very friendly. The housekeeping were wonderful at keeping the room stocked. The kitchen was great

Leisure Family

2/10

Poor

27 May 2025

Tomekia

Dirty

4/10

Poor

26 May 2025

Rahjze

The room I initially had AC was out and when confronted front desk I was assigned another room with AC but a smaller bed which was inconvenient

Leisure Family

2/10

Poor

26 May 2025

*rvin

Room Ac was not working at all the room was already hot because it’s about 98 degrees outside in Houston Texas the room looked nothing like the photos online had to pay a 100$ deposit fee upon upon checking in I was told i will get it back . Left and I had a feeling to check my bank account just to see I had been charged 3 times so 300$ total the clerk wasn’t the issue he tried to help the property itself and the customer service is horrible do not spend your money here you’re better off sleeping in your hot car

Business_and_leisure Partner

10/10

Exceptional

18 May 2025

Kevin

Everyone was very attentive

Leisure

2/10

Poor

05 May 2025

Jose

Waited around 15 minutes no one came out to get us taken care of had to call multiple times to get someone to check us in.

Partner

2/10

Poor

26 Apr 2025

Albert

When we got to the property and checked in. Our room was muggy and humid like the window was cracked open. In addition, the bathroom was not clean and the sheets were dirty. We checked out immediately

Leisure Partner

2/10

Poor

14 Apr 2025

Verified traveler

Si pueden ni se les ocurra visitar lleno de hongos y bacterias

2/10

Poor

14 Apr 2025

Felicia

There were people walking through the hole in the gate , rude house keepers racist.

Self

8/10

Excellent

13 Apr 2025

William

Nice place

Nice place - room was awesome - great service - no issues. Would go back

Partner

6/10

Pleasant

10 Apr 2025

Matthew

Nothing spectacular, average room with a bed, did not see any roaches. Stayed in room and left. AC and TV worked. No problem at 4pm check in. Lobby was kinda warm and dated. $60 deposit which was refunded back on credit card in a couple days.

Partner

2/10

Poor

06 Apr 2025

David

Poor service. No one frequently at front desk and phone not answered promptly. Free breakfast is a joke
The only hot food is the waffle you make yourself. The hotel needs serious renovation. Major potholes in parking lot.
Positive many restaurants within 5 minutes.

Business_and_leisure Self

2/10

Poor

05 Apr 2025

Odai

The reception was away when we arrived and waited to be checked in
Room is not clean and almost everything needs maintenance
Breakfast was terrible

Leisure Family

10/10

Exceptional

30 Mar 2025

David

Great value

Nice place clean comfortable great value.

Friends_and_family Family

2/10

Poor

30 Mar 2025

Laci

The employees were rude, and were actually nowhere to be found when we tried to check in. There was no phone in the room. The only ice machine was on the 4th floor and didn't work. There was hair on my toilet paper. Only one elevator worked. There is no first aid kit on site, or so we were told when my husband asked for a bandaid. The fence around the property is so full of blank spots and broken poles that it should just be taken down. Did not feel safe.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Felicia

It was pretty good.All the staff was very friendlyIt was pretty good. All the staff was very friendly. Just make sure if you're traveling with service or e s a dogs they are quiet

Self

10/10

Exceptional

21 Mar 2025

Andrea

Average

Leisure

6/10

Pleasant

17 Mar 2025

William

The rooms were fine.

2/10

Poor

14 Mar 2025

Matt

Do not stay here - they will give any one access to your room and your things will be gone and then not refund your deposit back . I am filling a negligence lawsuit against this hotel and the owner/operator and the employee conducting shady inappropriate business .

Business_and_leisure Family_with_children

10/10

Exceptional

09 Mar 2025

Carroll

Great place to stay. Would absolutely recommend.

Business_and_leisure Friends

2/10

Poor

09 Mar 2025

Denise

This hotel was absolutely disgusting and completely unorganized. The first room they gave me had two cockroaches crawling around before I could even set my bags down. That alone was enough to make me question the cleanliness of the place. I immediately went to the front desk to report it, and they reassigned me to another room—only for me to walk in and find someone already in there! I felt terrible for invading that person’s privacy, but that’s on the hotel for being so careless and unprofessional. The lack of organization and cleanliness here is shocking, and I would never recommend this place to anyone.

Leisure

10/10

Exceptional

03 Mar 2025

Nancy L

Restful night sleep

Perfect location for shopping and having dinner

Friends_and_family Family

2/10

Poor

27 Feb 2025

Krystal

Beware there is a deposit at this location. Booked thru Expedia didn't know until I arrived.

8/10

Excellent

27 Feb 2025

Jose

Overall place was nice & affordable. Breakfast cleaning staff was rude telling us why we did we use butter for waffle machine instead of of cooking spray & why we didnt pull out our waffle out if it was ready. 1. machine didnt beep 2. What is it to her if i like butter in my waffle. What a way the start the morning. If she didnt feel like working she should of stayed home no wonder why we were the only people at breakfast, she ran all of them off.

Business Partner

2/10

Poor

16 Feb 2025

Verified traveler

It was very nasty and it smelled like old mop . We couldn't get a refund so we had to deal with it.

Friends_and_family Family

4/10

Poor

16 Feb 2025

Lyndon

The first person that gave me the key to room wrote the wrong room number. I left for a couple of hours before going to my room. I told the new person what happen and he was rude to me an out r what happen

6/10

Pleasant

10 Feb 2025

Larry

The deck clerk checked me in, but was in no way friendly, helpful or proactive; she didh't write my room number down, I later had to ask for the wifi password and no mention of any hotel amenities, breakfast serving time, etc.

I guess you get what you pay for.... L~

Business Self

10/10

Exceptional

03 Feb 2025

Eliseo

Nice hotel really clean!

Business Partner

4/10

Poor

13 Jan 2025

Jose Eloy

Kathy at the front desk did a great job we stayed at room 322 we saw roaches on walls and bathroom.and on our beds.
Breakfasts was good.I loved the waffles and oranges.
Jose Olmos 214-560-8601

Business Partner

2/10

Poor

06 Jan 2025

Natasha

Lady That Works Here Front Desk Is Horrible Keep Knocking At My Door Bothering Me And My Kids Complained About My Kids Riding They Bikes Told Management To Not Let Me Extend My Stay Third Floor Is Packed With Roaches Rushed My Kids out The Breakfast Area Her And Lobby Cleaner Sat And Talked About My Kids Pointing They Finger Just A Nightmare And No One Deserves THIS TYPE OF TREATMENT JUST SAD. AND I WILL NEVER STAY HERE AGAIN

Leisure Family

10/10

Exceptional

26 Dec 2024

Aida

Christmas Sleepover

This is an older motel. We were in town for christmas and were not planning on staying. However, it got really late and we found the hotel closest as it was pouring rain. The staff was so so friendly, the hotel smelled and looked very clean. It is older and a little outdated but the price was really good to lay our heads down. The place was clean the bed was comfy. Dont expect fancy, but u do receive great service and clean place.

Friends_and_family Family

10/10

Exceptional

24 Dec 2024

jennifer

It was nice

Leisure Partner

6/10

Pleasant

21 Dec 2024

Charles

It kinda nice but the bathroom has soap and shampoo dispensers but this is my 3rd stay and those dispensers are always empty

Leisure Self

2/10

Poor

16 Dec 2024

Md ali reza

When I checked in with my family the room and bathroom was full of roaches. Even the furniture in the room was very dirty too. Very dissatisfied.

Leisure Family

2/10

Poor

10 Dec 2024

Keldrick

place had bug infestation in room elevator did not work for whole stay

Leisure Self

4/10

Poor

10 Dec 2024

Keldrick

place had bug infestation

2/10

Poor

25 Nov 2024

Heather

Dirty room and roaches crawling everywhere.

The room was incredible dirty. There were roaches in the bathtub and crawling on the wall. The sheets had stains all over them. The water pressure in the bathroom was non existent. We ended up leaving and staying somewhere else because i did not feel comfortable at this place. We went back in the morning to turn in our key, but i was not at all happy with the experience here. If I had not had already checked in I would have requested a refund just due to seeing so many roaches crawling in the room upon us getting in there.

Friends_and_family Family

8/10

Excellent

22 Nov 2024

Norlan

it was good

Business_and_leisure Self

4/10

Poor

19 Nov 2024

Trinae

Roaches…..

many many roaches, no security.

Self

6/10

Pleasant

12 Nov 2024

Mohammad

Not bad hotel, but can be improved alot.

Leisure Family

2/10

Poor

09 Nov 2024

Shirley

Very old hotel that used to be a different company. A/C was broken, moved to another room and a roach was in the bathroom. Horrible!

Business Friends

2/10

Poor

05 Nov 2024

Guadalupe

roaches everywhere

6/10

Pleasant

03 Nov 2024

Robin

Okay helpful

The hotel is nice and the staff are super friendly and helpful. My poor mark is because there was no hot water albeit it did get fixed

Business

6/10

Pleasant

30 Oct 2024

Khamani

Need more parking spots for guest.

Business_and_leisure Self

2/10

Poor

28 Oct 2024

Man

The hotel itself is absolutely horrendous. As soon as we walked in to both rooms, roaches were everywhere. From top to bottom there were roaches on the bed, on the walls, in the bathroom, and the most ironic place of all was on our welcome card.
We left immediately and went to the front desk for help but all they said was to contact the third-party website that we used to book the rooms for the refund. Absolutely no help at all. Do not waste your time here.

Leisure Family

6/10

Pleasant

20 Oct 2024

Jaswanth Kumar goud

There is big cockroaches

Leisure Friends

2/10

Poor

19 Oct 2024

Josue

Didn’t have our room ready that we reserved and refused to give a refund