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The Grand Tuscany Hotel
Houston - TX · United States
12801 Northwest FwyView location
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Grand Tuscany Hotel
The 4-Star Crowne Plaza Hotel Northwest Brookhollow Offers Comfort And Convenience Whether You'Re On Business Or Holiday In Houston (Tx). The Hotel Offers Guests A Range Of Services And Amenities Designed To Provide Comfort And Convenience.
Free Wi-Fi In All Rooms, 24-Hour Front Desk, Facilities For Disabled Guests, Express Check-In/Check-Out, Luggage Storage Are There For Guest'S Enjoyment. Non Smoking Rooms, Air Conditioning, Heating, Desk, Telephone Can Be Found In Selected Guestrooms.
The Hotel'S Peaceful Atmosphere Extends To Its Recreational Facilities Which Include Hot Tub, Fitness Center, Golf Course (Within 3 Km), Outdoor Pool. Crowne Plaza Hotel Northwest Brookhollow Is An Excellent Choice From Which To Explore Houston (Tx) Or To Simply Relax And Rejuvenate.
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Located in Houston (Fairbanks), Grand Tuscany Hotel is within a 15-minute drive of CityCentre and Sam Houston Race Park. This family-friendly hotel is 11.6 mi (18.6 km) from Downtown Aquarium and 11.7 mi (18.8 km) from Bayou Music Center. Stay in one of 280 guestrooms featuring flat-screen televisions.
Your pillowtop bed comes with down comforters. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Houston?
This hotel has 19000 square feet (1765 square meters) of space consisting of a conference center and 8 meeting rooms. Self parking (subject to charges) is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Noise-free rooms not guaranteed
Car recommended
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 50 per accommodation, per stay
We have included all charges provided to us by the property.
-
You need to know
- The seasonal pool will be open from March 31 to October 31.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is recommended for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
21
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Optional fees
- Fee for full breakfast: approximately USD 10 to 25 for adults, and USD 10 to 25 for children
- Uncovered self parking fee: USD 10.00 per day (in/out privileges)
- Uncovered valet parking fee: USD 20.00 per day (in/out privileges)
- Early check-in fee: USD 50.00 (subject to availability)
- Late check-out fee: USD 50.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Marq*E Entertainment Center
8.7 km / 5.4 mi
Independence Heights
10.2 km / 6.3 mi
Houston Arboretum and Nature Center
11 km / 6.8 mi
Baseball USA The Yard
11 km / 6.8 mi
Memorial Park
11.5 km / 7.1 mi
Houston Country Club
11.5 km / 7.1 mi
Uptown Park
11.7 km / 7.3 mi
Memorial Hermann Memorial City Medical Center
11.8 km / 7.4 mi
Memorial Park Municipal Golf Course
11.9 km / 7.4 mi
Memorial City Mall
12.2 km / 7.6 mi
Bear Creek Pioneers Park
12.2 km / 7.6 mi
The Heights Theater
12.3 km / 7.6 mi
Sam Houston Race Park
12.9 km / 8 mi
River Oaks District
13.1 km / 8.1 mi
Westheimer Road
13.3 km / 8.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 5
- hotel
- Small pets allowed (under 5 kg)Extra charge
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Wi-fiExtra charge
- Car hireExtra charge
- Valet parkingExtra charge
- Laundry serviceExtra charge
- Hotel safeExtra charge
- Lift accessExtra charge
Show 10 more facilities & services
- GardenExtra charge
- Luggage roomExtra charge
- BBQ facilities
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- Outdoor freshwater poolExtra charge
- NightclubExtra charge
- Non-smoking establishment
- FitnessExtra charge
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about The Grand Tuscany Hotel
75
reviews shown
Rachael
The pool was nice
Casey
Pool is amazing, they have restaurant and bar, plus restaurants in walking distance. Very beautiful hotel
Tiffany
Didn't make it to the pool but it looked nice the staff was nice and helpful
UTSHUDI
Everything was on top and worth it
Lamika
No happy hour at the bar I don’t like the fact you pay for parking
FABIOLA
The hotel overall was great! A few minor details in the hotel renovation process - it is evident that rooms are a combo of old/new. We did not spend a lot of time in the hotel to experience the amenities. Only thing I would like to mention is that I am not accustomed to pay a fee for parking.
Cynthia
Amazing room, clean, outdoor lazy river perfect. Great ambience, serene is beautiful and amazing staff
Samson
Good location
Dated property and great staff who are friendly and helpful. Clientele is rough...lots of noise even at night upto midnight. Room walls thin. Did not eat here . Also extra for parking which I think is just a scheme to make 10 more dollars a day.
Dated property and great staff who are friendly and helpful. Clientele is rough...lots of noise even at night upto midnight. Room walls thin. Did not eat here . Also extra for parking which I think is just a scheme to make 10 more dollars a day.
Rosalita
Nice and clean
Andy
Room could have been cleaned better. There was food stuck to the the desk and mucus caked to the wall in the bathroom. The air conditioner didn’t keep up with the temperature and the hall way was very warm. Overall I had a good stay. The hotel is nice. The pool area was excellent. The staff was very kind and helpful.
Ruth
It was an overall good experience.
Dominic
Very nice and staff and managements made it great. I came late a day after flight cancelled and they managed extended stay at no charge. Ended up booking an extra 3 days. Ask them if anything is an issue and they will fix it.
Frank
Love the property! Beautiful pool and dining area. I will definitely be staying there again.
Melvin
Its an old building and outdated.
Reginald
(RE: 1 night stay), basically, it was okay, and I would stay again (understanding what I was getting. Staff was attentive/helpful and lobby area was beautiful, however for me it was a situation in which the photos online didn't match what was there when we got there. There were multiple scuffs, scratches etc, on the walls in the room, a crack in the shower wall, the towel hook in the bathroom was broken... everything seemed dated. When I booked on Expedia the listing said \"private bedroom\", however, I was given a studio type room, no big deal, but don't advertise as one thing, and then the room is another. The television would get stuck if we attempted to utilize the guide, and we would have to power the TV off, and on to see a picture. (my fear was being blamed for issues that were already there.) We rode on the elevator with another guest, who advised that they had found a roach in their room. We didn't utilize the hotels amenities (I.e. pool area, gym, etc.) but judging by how dated the rooms, hallways, carpets were, I'm assuming they were not as \"glam\" as the listing suggested. All in all, the location seemed safe, there were several restaurants, stores etc. nearby, including restaurants on the property. Again, the staff was accommodating, so for a short stay, it is acceptable. and the pics would make you feel you are getting a great deal, but post the stay/experience, I would judge it as just okay.. just understand what you will get and manage expectations
Bre
I really enjoyed my time there, will be making this my yearly place of stay. I did have an issue with the pool, it was a bit dirty to my liking, wished it were maintained it a little better. Other than that i did enjoy my stay here
john
Front desk clerk never told me half of the hotel was under construction and that our room was in an entirely different building. Thinking it was in the main hotel my family and I waited for an elevator (in front of the front desk staff) and proceeded to the floor we thought our room was, got off the elevator and the entire floor was under construction with no ac. Hotel was super busy and I walked down the stairs to ask the front desk where the room was, my wife waited with all of our things and my kids for an elevator, they were told 3 separate times that there was no room on the elevator. Sweaty and angry they finally made their way downstairs, outside the hotel where (carrying all of our things) the valets giggled at them and the front desk acted as if they couldn't help her. I made my way back to them, got them upstairs finally and the toilet is clogged. I told the front desk guy, he said he would send someone up. Guy shows up and tells my wife not to use so much toilet paper. We ask for another room because apparently they don't have a single plunger. We move rooms and there is no refrigerator or microwave and the AC is cooling very little. It stayed at 76 degrees the entire night even after they brought us an industrial fan. I would not recommend this hotel to anyone, ever and definitely not for the price. We could have stayed at the four points by Sheraton for the same price. We asked for more towels in the morning so everyone could shower, they showed up after done.
Wesley
Very well mannered workers with common courtesy very polite with patients,keep up the great work no changes needed
Jacqueline
Really loved the pool!
Charles
Beautiful hotel. Good amenities. If breakfast was complimentary this would be a 5-star easily! Will definitely book again.
Iyana
Everything was great. The room was clean. The food was all right, but the service of the staff were very kind.
Kim
Beautiful Place
Samuel
Overall great experience, will definitely be going back!!
Mario
Pool was way too small.
Nicholas
Hotel amenities were very nice and luxurious but the rooms were at best a 7 out of 10 they were clean for the most part just wasn’t what you would expect after the presentation of the lobby the pool was nice it needed cleaning though .overall a great stay we would most definitely stay again the price is 1 of the best you can find that still delivers luxurious amenities.
VAHID
Cheap owners-No waste basket (only in the bathroom), microwave, or fridge in the room. Long wait for elevator. Definitely not worth $178/night.
caleb
Good bar. Pool and room not too clean.
Idania
Todo muy lindo gracias por proporcionarme una linda estancia hasta pronto
Ken
It was Very ghetto lazy river but no tubes.....
Nakita
A LOT OF CONSTRUCTION!! Getting off of the one elevator that worked that didn’t have AC btw..was like walking into a workshop. Paint brushes & paint cans, ladders..Construction noises. I def would’ve stayed somewhere else if I knew all that was going on
Robert
More floats available for the lazy river.
sadee
After booking a different hotel in Houston and finding it not so safe for our girls trip we were so relieved and happy to find the grand Tuscany hotel! This hotel is beautiful well maintained property . You are able to see the renovations are on going but the gorgeous interior of the lobby is un matched! The staff was very friendly and knowledgeable with great places to eat too! We also had our service dog with us and they made sure that she was comfortable! The breakfast smoothies especially the mango one is jammed packed with fruit and delicious. We also loveeee the French toast with breakfast! We will definitely be staying here again!
Mercy
The place was nice. I was pleased when we asked for another room as they had given up an adjoining room. From previous experience years ago, I did not want to go through that again. So we were given another room. All was well with our stay.
Steven
Unfortunately, our stay was very disappointing. There were several maintenance and cleanliness issues that made our visit uncomfortable.
When we arrived, we found blood on one of the beds. My husband had to go downstairs in person to report it because the phone in our room did not work. While the staff did provide replacement bedding, it was simply handed to us at the door with no apology or assistance in changing the linens.
The ice machine on our floor was also out of service. Our room was extremely hot, and it took over 12 hours for the temperature to drop just 2 degrees, making it very difficult to sleep comfortably.
The pool area was disappointing as well. There were no towels available, and the pool appeared dirty. The TV in our room constantly lagged, and the audio and video were out of sync, making it frustrating to watch.
The biggest issue was the lack of hot water. The shower never got warm, and my daughter had to take a cold shower.
Overall, the combination of cleanliness concerns, maintenance issues, and poor service significantly impacted our stay. We expected a much better experience and hope these issues are addressed for future guests.
When we arrived, we found blood on one of the beds. My husband had to go downstairs in person to report it because the phone in our room did not work. While the staff did provide replacement bedding, it was simply handed to us at the door with no apology or assistance in changing the linens.
The ice machine on our floor was also out of service. Our room was extremely hot, and it took over 12 hours for the temperature to drop just 2 degrees, making it very difficult to sleep comfortably.
The pool area was disappointing as well. There were no towels available, and the pool appeared dirty. The TV in our room constantly lagged, and the audio and video were out of sync, making it frustrating to watch.
The biggest issue was the lack of hot water. The shower never got warm, and my daughter had to take a cold shower.
Overall, the combination of cleanliness concerns, maintenance issues, and poor service significantly impacted our stay. We expected a much better experience and hope these issues are addressed for future guests.
Andrew
Our entire floor smelled entirely like weed , staff and management seemed to not care at all.
Room was very dirty, a lot of patch work done in the room and looks and feels unfinished l, dirty, and tacky.
You can easily tell they put all the money into the lobby and pool area instead of fixing up their rooms properly and professionally.
Rooms are very overpriced for what you get, and they still charge you for parking and breakfast.
Never staying there again id rather give my money to a major chain hotel and get what I paid for with free parking and breakfast.
Room was very dirty, a lot of patch work done in the room and looks and feels unfinished l, dirty, and tacky.
You can easily tell they put all the money into the lobby and pool area instead of fixing up their rooms properly and professionally.
Rooms are very overpriced for what you get, and they still charge you for parking and breakfast.
Never staying there again id rather give my money to a major chain hotel and get what I paid for with free parking and breakfast.
Indira
Overall rating: 3.5 stars
The hotel has some beautiful features, especially the pool and the lobby, which both looked very nice and inviting. However, the room itself did not meet the same standard. I would rate the room cleanliness 3 stars. The bathroom mirror lights did not work, which made the room feel cheap and poorly maintained. The furniture also looked old and damaged, and there were not enough towels provided in the room.
Another downside is that parking costs $10 per day, and there is no free breakfast included. Overall, the hotel has potential because of the beautiful lobby and pool area, but the rooms need updating and better attention to detail.
The hotel has some beautiful features, especially the pool and the lobby, which both looked very nice and inviting. However, the room itself did not meet the same standard. I would rate the room cleanliness 3 stars. The bathroom mirror lights did not work, which made the room feel cheap and poorly maintained. The furniture also looked old and damaged, and there were not enough towels provided in the room.
Another downside is that parking costs $10 per day, and there is no free breakfast included. Overall, the hotel has potential because of the beautiful lobby and pool area, but the rooms need updating and better attention to detail.
Miguel
Excellent, great hotel with great amenities
Joseph
Goood bang for your buck
Tesha
It was a clean nice people an I would stay again
Richard
Everything was good, except that our room was not cleaned everyday.
Jenah
I had a pleasant experience
Jaleel
Flies throughout the room and hotel
Tempriss
Perfect everything
Sung
The receptionist was very warm and friendly, the check in was at 3pm but we arrived way too early and the staff let us check in early she was so nice and the room was clean .
Rolando
Room are not properly clean white cover dirty from preview guess usuning not changed, hallway smells and no so clean specially 4 floor.
Nguza
Great service
Michael
Great place to stay
Matthew
What a wonderfully property with just what I needed. The lighting really sets to tone for a peaceful mind easing experience as you float around the lazy river or enjoy dinner and a drink at the bar. In house breakfast and a gym.
Laura
Far away from main city.
Shaylon
The property was fine. The staff was ok. However, we chked in specifically to use the facilities, the pool, to be exact, and to our dismay, it was closed for maintenance for the entirety of our stay.
Jimmy
Good
Shamir
It’s not clean
Rudy
Nice
Gustave
Everything was good
Edson
I didn't like that I had to pay for parking, and breakfast was not included since It was not great , barely decent.
JAMIE
I did not like the property at all for all these reasons:
- They claim that the paid parking is for security reasons, but no one is there after 7:00 pm to watch out for anything.
- It is in a shady neighborhood. DO not take your kids there.
- The rooms are old and not well maintained. The sink was clogged when we got there. I had a German cockroach under the covers. Glad the sheets were white, so that I could see it.
- The bathrooms downstairs had no soap, no towels, and no dryers.
- One of the sinks in the bathroom lobby was full of hair.
- The phone in the room was not working. I asked them to fix it, but it still wasn't fixed 4 days later (checkout time).
- I asked for my room to be cleaned, and they never did.
All in all, it was a terrible experience, and I would never, ever go back there.
- They claim that the paid parking is for security reasons, but no one is there after 7:00 pm to watch out for anything.
- It is in a shady neighborhood. DO not take your kids there.
- The rooms are old and not well maintained. The sink was clogged when we got there. I had a German cockroach under the covers. Glad the sheets were white, so that I could see it.
- The bathrooms downstairs had no soap, no towels, and no dryers.
- One of the sinks in the bathroom lobby was full of hair.
- The phone in the room was not working. I asked them to fix it, but it still wasn't fixed 4 days later (checkout time).
- I asked for my room to be cleaned, and they never did.
All in all, it was a terrible experience, and I would never, ever go back there.
Tequila
Room was out dated.. Door and amenities was dirty..wood was chipped ovet all the funiture.
Spenser
Great stay, although everything cost overall it was a nice place, great pool and staff
Nyesha
Most definitely recommended , rooms clean breakfast was great . I will be booking again
Britany
Great stay
Victor
Great place
Mendra
Clean. Easy checkin. Great for families.
Monika
Staff were incredible. Clearly undergoing a face lift, but it didn't bother us. It would have been nice for the bar to be open more hours. Also, the eating options weren't as wonderful as was let on in the listing. Breakfast was good but a menu with 4 options, no alcoholic beverages wasn't ideal on a vacation. The dinner availability was only in the bar and again, limited options. However, we will be back because the staff was great, the pool was divine! The lazy river is fantastic! I believe the team there is putting in work to make it a much nicer place long term and intend to follow the process. Rates were excellent and definitely in line with amenities. Paying for parking was the only thing I would truly complain about. Parking should be included, especially with a private parking lot.
Jacobia
Nice
Will visit again
Will visit again
Ayana
Easy check in. The room was clean. There was an issue with the hot water on the 3rd day though.
Tyshon
What I liked about my stay was peace of mind & security with leaving my belongings on site. The paid parking made me feel better about the safety of my car. Upkeep on furniture & fixtures could have been better, but nothing that would stop me from staying in the future.
Angela
This is a huge hotel but not completely updated and they tried to charge us for parking at a rate of $10 dollars a day but they clearly had a sign that said parking was a courtesy to the guest of the hotel. Would like to know who was just pocketing the fees to park. Other guests were smoking Marijuana in their room across the hall from us with children in the room with them. Did let the woman know that was going on at the front desk several times. I don't think we can honestly recommend this hotel to anyone! Yes the employees were friendly!
Trudie-ann
This was my first time to TX and absolutely loved my stay at the Grand Tuscany. Will definitely be returning to try out their infinity pool! Staff was so nice and helpful. My only qualm is that we either needed a bigger/extra trashcan for our room but alas we made it work so it was okay. All in all, I will be returning!!
Kelly
Everything was great from start to finish
Crystal
The fact that my key would deactivate after every use was annoying, no valet parking is actually available
paola vanessa
The beds were dirty, the shampoo, conditioner, and soap bottles were empty, and the toilet paper had already been used.
It rained for about 2 hours, and in the restaurant/cafeteria the water was leaking and running all over the floor without any warning or safety signs, which was very dangerous for guests.
The service from the staff member who attended us was very poor. We reserved 4 rooms and spent around $700 at the restaurant for dinner alone. To make things worse, one of the rooms had no working air conditioning, and they were not able to move us to another room until 10:00 PM.
Overall, it was a very disappointing experience
It rained for about 2 hours, and in the restaurant/cafeteria the water was leaking and running all over the floor without any warning or safety signs, which was very dangerous for guests.
The service from the staff member who attended us was very poor. We reserved 4 rooms and spent around $700 at the restaurant for dinner alone. To make things worse, one of the rooms had no working air conditioning, and they were not able to move us to another room until 10:00 PM.
Overall, it was a very disappointing experience
Alexis
The hotel is beautiful, and the staff is very nice. However, the pool could use some cleaning.
David
Nothing
Jacob
Parking is not free even though you reserve to stay. You have to $10 a night to stay parked at the hotel you already paid for.
Breakfast isn’t complimentary and it’s pricey for what they serve. Better to outsource for breakfast. Also no fridge in the room and microwave is only in the lobby. But overall cleanliness is a very clean hotel.
Breakfast isn’t complimentary and it’s pricey for what they serve. Better to outsource for breakfast. Also no fridge in the room and microwave is only in the lobby. But overall cleanliness is a very clean hotel.
Location & surroundings
The Grand Tuscany Hotel
12801 Northwest Fwy, Houston (tx), United States
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The Grand Tuscany Hotel
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