Springhill Suites Houston Brookhollow

10/10

Exceptional

19 Apr 2026

Melanie

Great room. Wonderful staff. AC was effective. Breakfast was good.

Self

2/10

Poor

12 Apr 2026

Sarah

There were roaches. We checked in & came back to a baby roach on the kitchen counters. The next day, we saw an adult roach on the walls in the hallway. We checked out early right after. The room was outdated. The shower faucet was so delicate. To turn on the shower, the little handle almost ripped off the faucet. The shower temperature only had steaming hot water, so my kids couldn't take a bathe properly without yelling & screaming bc it was too hot. The only faucet that was safe to use for my kids was the bathroom sink that had both cold & hot wayer temperatures working. The kitchen sink was really hot too. The swimming pool was dirty. The only thing nice was the breakfast with its options. Never booking again. Its cheap for a reason. Get something pricer that'll be worth the bang for your buck.

10/10

Exceptional

05 Apr 2026

Mark

Clean rooms!! Quiet as well

Family_with_children

10/10

Exceptional

27 Feb 2026

christi

Clean and quiet with friendly staff

Self

10/10

Exceptional

22 Feb 2026

Collin

Everything was great and always is.

Self

8/10

Excellent

07 Feb 2026

Charmaine

Clean space. Nice front desk person

Leisure Friends

10/10

Exceptional

06 Feb 2026

Daniel

No complaints

10/10

Exceptional

27 Jan 2026

Peter

good hotel

Leisure Self

10/10

Exceptional

11 Jan 2026

Tove

Breakfast fresh, attendant kind and courteous.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Elizabeth

Convenient and comfortable

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Mario A

Staff was the best. The breakfast was excellent

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Ralph

Execellent staff!

Business Self

8/10

Excellent

29 Nov 2025

Veronika

The room was clean and comfortable (just a bit warm, because there was a small couch in front of the AC wall unit - and we do believe that that prevented the return of the flow of air in the room). Breakfast was a bit complicated (we though it was complimentary and a buffet and we arrived to breakfast early Saturday morning, it took longer than we expected and the service was not great. Sunday was better and we even got a kids’ menu that was super helpful). Communication would have helped as we believe management had changed.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Pat

The rooms were spotless, comfortable bed, Hotel is beautiful Staff were very nice Breakfast hostess was exceptionally helpful

Friends_and_family Friends

10/10

Exceptional

11 Nov 2025

Jeff

Enjoyed overall experience. Staff was great! Gym great!

2/10

Poor

10 Nov 2025

Dolores

Even though newly remodeled, the hotel wasn't clean and the room not cleaned daily even after requested. I had to go down and get new towels and was given 1 towel for 2 people in the room.

Customer service at this hotel is horrible. We had to check out early due to a flight cancellation. I contacted the front desk who approve it then when I checked out they told me they couldn't check me out but they would make sure the refund was approved. When I received the bill and contacted them, they said they wouldn't approve it.

i would recommend NOT staying at this hotel.

10/10

Exceptional

06 Nov 2025

Michael

Room was very clean, front desk staff was friendly. Bteakfast staff was courteous and eager to help. Overall this was an excellent place to stay.

Business Self

10/10

Exceptional

22 Oct 2025

Cristina

Excellent staff, especially the woman who works in the breakfast area (I am so sorry I didn’t catch her name).

8/10

Excellent

17 Oct 2025

Adam

I wouldn’t have chosen to do this review if I knew I had to write something.

Self

8/10

Excellent

30 Sep 2025

Adam Glenn

Very friendly and helpful staff. The elevator is a bit clunky. Room cleaning was \"every other day\" and they didn't replace my towels, so I had to go ask the front desk. The accommodations were very roomy.

Business Self

4/10

Poor

28 Sep 2025

James

We checked in at 10pm, got to the room and the thermostat was on 80. No problem, turned it down and went to bed. Woke up at 2am and were hot. Temperature in the room had not changed - still at 80 in spite of setting being at 72. Did not feel like asking anyone at that time to try to fix it or move us so just lumped it until the next morning. When we told the front desk about it the clerk said that the new rooms are set up so that if no movement is detected the a/c goes back to the higher temps. We point out the obvious that when sleeping we don't move around much and the clerk, rather indignantly stated that we should have held the three buttons down on the thermostat to stop the auto adjust feature. There was nothing on the thermostat to indicate this (and in fact, there were four buttons on the thermostat so which to push anyway?) and no one at the front desk told us about this at check-in. It is bad enough that the a/c does not work in a room that you pay $190 bucks for but the attitude of the clerk just made it worse. We should have insisted on a reduction in our charge but did feel like arguing about it. In addition to the a/c and attitude, the complimentary breakfast was poor at best. Cold eggs and cold hash browns sounds tasty doesn't it?. It is too bad - otherwise it is a pretty nice place. No way it is worth the $190 though. We would definitely recommend looking and staying somewhere else.

Leisure Partner

8/10

Excellent

22 Sep 2025

Robert

Stayed 3 nights and was very happy with my hotel experience. Room was clean and spacious and gym was nice as well. Breakfast could have had more variety but overall solid hotel stay.

6/10

Pleasant

13 Sep 2025

Julie

Won’t stay again 😔

The positives: friendly staff, nice room and very clean.
The negatives: our room was on first floor facing the parking lot. We had so much light from the parking lot coming around the curtain that it was difficult to sleep. There is also a lot of road noise as the hotel is located very close to a highway. There also was no hot water- showering was miserable.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Trudy

Nice staff, great breakfast, and very clean!!

6/10

Pleasant

20 Aug 2025

Chad

Did not have spoons for breakfast to entire time I was there. Room door would not close without effort.

Business Self

10/10

Exceptional

17 Aug 2025

Luis

Everthing

Leisure Partner

10/10

Exceptional

22 Jul 2025

Brian

This property has been completely renovated. Everything is brand-new. The staff is very friendly.

Business Partner

8/10

Excellent

22 Jul 2025

Sidney

Everything was great, but a big disappointment was that our TV did not work. The on-duty manager tried himself but did not succeed. He did offer us another room, but we were tired and unpacked already, so we declined.

Friends_and_family Friends

4/10

Poor

20 Nov 2024

Verified traveler

Mold!!

There was mold in the shower and the wall next to the tub was coming off. There was spittle behind the bathroom sink and the blow dryer didnt work. Reservations were for two nights, and the key cards didnt work on the second night. My door was open when i tried my key card on the second night. In all fairness. There was a lot of construction going on and they were shutting down the day after we checked out.

Business

2/10

Poor

19 Nov 2024

Sara

Property was under construction when I arrived. It felt unsafe arriving to a closed down hotel after dark in a city I don't know. Please issue refund

Business Self

2/10

Poor

10 Nov 2024

Millissa

Worst Marriot I have ever stayed in. Didn't know they were under renovation when I booked. The building and neighborhood is not welcoming at all. Stains on the carpet, sink didn't work, rust in mini fridge and on bathtub, had an odor that was making my head hurt. Only stayed for 3 hours of my 5 night. Front desk staff was nice though. As a Bonvoy rewards member and a human being, I was disgusted with this hotel. I DO NOT recommend anyone stays here.

Self

2/10

Poor

31 Oct 2024

Kellie

This place was absolutely disgusting! The carpets were not vacuumed. There is construction on the front of the building and there were only 3 other cars. The place needs to be closed down.

Business Self

2/10

Poor

14 Oct 2024

Darena

The property is undergoing construction. The temperature in the lobby is hotter than the Texas air outside. I’m not kidding, it’s sweltering inside! While talking to the desk attendant, I was bit by bugs! One tried to fly into my purse and then the rest attacked me! There’s a sign on the desk that says “No TV. Internet working.” The desk attendant offered to give me a $20 refund on my total bill if we checked in. We did not. If there’s bugs in the lobby, I can just imagine the rooms.

Leisure Partner

4/10

Poor

27 Sep 2024

JOSE

No TV, No Gim, poor breakfast. I blame expedia app for not warning that this property was under renovation. We paid in full for an incomplete service. Expedia or the property must consider some refund

2/10

Poor

25 Sep 2024

Rosa

There was no indication when booking online that the property was under construction. When we arrived there were dumpsters in front of the property and the building looked like it was falling apart on the outside and no sign that said we’re open, pardon the construction. Then we find out the televisions aren’t working in the entire building. We would have never booked if we would’ve known the conditions.

Friends_and_family Family

2/10

Poor

24 Sep 2024

Rana

All under construction looks like a tornado went through the building. Nothing happened but didn’t feel safe, vibes were off.

Business_and_leisure Self

10/10

Exceptional

21 Sep 2024

Olaseni

The property was under renovation

Business Self

2/10

Poor

15 Sep 2024

Verified traveler

Don’t stay here

The Hotel is under construction all amenities are close, if would have been great if they give you a noticed once you book a Hotel, but no you find the state of the hotel, no gym, no tv, dusk because of the constructions if I could cancel the stay I would have

Friends_and_family Friends

6/10

Pleasant

21 Aug 2024

Patrick

The hotel was unfortunately in very poor condition, not at all like what the pictures looked like. The sofa in the room had a bunch of stains on it, like it was dusty and hadn't been vacuumed. The shower had black mold in it, and the shower curtain was torn.

2/10

Poor

21 Aug 2024

Amanda

Worst experience we ever had, hotel was under a major construction which is not stated when booked! Ceiling falling above the bathtub and black mold everywhere! Refused to refund us even though we didn’t stay! We have 3 small children there was no way we would stay ! Even if it was free! No help from Expedia or mariott! Never again!

2/10

Poor

18 Aug 2024

Kenny

The location was unsafe unsanitary and uninhabitable I mystery fluids on carpet and sofa bed no tv service gym out of
too I requested a refund I hope it is honored false advertising and poor business 35 year Marriott customer I have be rd see. Thus

Business_and_leisure Family

2/10

Poor

13 Aug 2024

Geo

The property is under construction, food is limited, beds are dirty and smelling mold. This property should not be open until the construction is done and fully open. It feels unsafe.

4/10

Poor

05 Aug 2024

Natacha

The hotel has damage in the roof of main entrance, the elevator doesn’t work correctly, the hall has cockroaches, the A/C unit is too old and noisy, really bad experience, I stayed just because at that time of the night I didn’t have other option

Leisure Family

2/10

Poor

31 May 2024

Miranda

We were told it would be refunded in 1-4 days nothing yet gas been done.

Leisure Family

2/10

Poor

21 May 2024

Maribel A

Your app allowed me to book a hotel that did not have electricity and was not accepting check-ins. How is that legal? You refuse to give me a refund for a booking that should have never happened. I booked and paid for a room and when I got to the hotel there was a sign that said no electricity no check-ins. I use your chat app to get zero results.

8/10

Excellent

21 May 2024

Hamze

Everything is just ok

2/10

Poor

21 May 2024

Verified traveler

Atrocious

Booked the reservation, then showed up and said no check-in because they hadn't recovered power in 3 days. Wouldn't provide refund. Abysmal, as is Hotels.com.

Friends_and_family Family

2/10

Poor

19 May 2024

Karin

After not being able for reach the location the day we left for Houston, I contacted the chain directly and was assured that, even though a lot of the city was without power due to a storm that location was “up and ready to receive. Upon arrival we found that location completely shutdown and was told it had been that way all day. We were forced to make other arrangements in very bad weather and amongst many in the same situation.

Leisure Partner

2/10

Poor

15 May 2024

Ryan

Rooms smelled like an dirty locker room. Stains everywhere. Mold in the shower. No hot water.

2/10

Poor

14 May 2024

Audry

My first room smelled like mold and I requested another room. I was able to get another room and found brown liquid in the bathtub. I requested a refunded. I was told that I would receive the refund but did not receive it. I was very disappointed in this hotel because It was my go to a few years ago. Alot has changed

Friends_and_family Family

6/10

Pleasant

13 May 2024

Daniel

Just OK

The room was a bit musty and clearly had some humidity control issues. There were signs of water damage on the ceiling, and some of the texture was peeling away from the drywall. Shower was not particularly clean, and there was no shampoo or body wash available in the refillable containers on the wall.

Bed was comfortable, no bed bugs, breakfast was serviceable.

Partner

8/10

Excellent

12 May 2024

Courtney

It was ok

From the outside the hotel didn’t look all that great. The room was mostly clean and spacious so that made up for it. Although there was visible handprints throughout the room, not sure if those were from past guests or housekeeping. The breakfast was the bare minimum, bacon, eggs, cereal, oatmeal, and toast. It didn’t seem as if anyone was attending the breakfast area to upkeep and refill the food, so no bacon available.

Partner

10/10

Exceptional

05 May 2024

Ishmael

Very clean and the staff was very professional.

Leisure Friends

4/10

Poor

26 Apr 2024

Elizabeth

Ewww

The room was poorly lit, the ceilings were stained and peeling. Carpet in the hallways was ripped in several places. AC worked poorly.

I would not book here again.

Business

6/10

Pleasant

17 Apr 2024

Verified traveler

It’s Ok

Sink in kitchen area in room drained SUPER SLOW! Over 24 hours
And POOL CLOSED which is only reason I paid more to stay here.

Friends_and_family Family

4/10

Poor

12 Apr 2024

Jesus

The bedsheets were dirty. There were stains in the ceiling. The suite looked rundown.

10/10

Exceptional

25 Mar 2024

Vicky

Breakfast options limited, comfortable bed and fold out couch.

10/10

Exceptional

21 Mar 2024

HECTOR

Had room next to elevator, yet we heard no noise at all.

Leisure Family

6/10

Pleasant

17 Mar 2024

Verified traveler

Check in was easy. Room was very spacious. Ice machine leaked water in hallway the entire stay. Housekeeping never came to clean room or replenish towels. We found ants all around the kitchen sink by microwave upon check in. When we asked for more towels we were told they didn’t have anymore til the morning. When morning came front desk was rude saying we should have towels after we sat the used towels out for housekeeping to pick up. We had to clean and empty our own trash.

Friends_and_family Friends

4/10

Poor

16 Mar 2024

Steven

Bad experience

Pool/spa not available. That's why I booked there. Almost every thing is broken.

Self

4/10

Poor

10 Mar 2024

Hasan

I don't usually write reviews for hotels but this one was extra bad. We were first given a room that smelled very bad and they changed our room to another. The pool was closed and it was indoor. The front desk person wasn't there half the time, for checkout, I stood there for 15 mins and no one came out so I just left and called them after. We were asked if we wanted cleaning services and we said yes, the room was cleanes once after many attempts of asking for it for an 8 day trip. Breakfast was probably the worst breakfast ive ever seen with a hotel offering two options for hot food and 2 cereals with the typical bagels and muffins. I'm always a marriott guy but definitely the worst Marriott ive ever visited. Overall, giving 2 stars and that might be generous.

Leisure Family

10/10

Exceptional

04 Mar 2024

Micaela

Enjoyed the stay

4/10

Poor

03 Mar 2024

Marlena

Outside of hotel looked older, which I was not expecting. First room we were giving had an unbearable mildew smell as soon as we opened the door. I immediately asked for another room. Second room smelled better but still had a stinch. The hotel itself had a weird smell that we did not like. The toilet clogged and we had to plunge it ourselves and water filled up in the tub while we showered. There was clearly a plumbing issue in that room and probably the whole hotel due to the smell. The room felt old with a few minor updates. I did not like this place and will never stay here again. I paid $170 and feel like overpaid. This hotel does not deserve to be over 2 stars.

Leisure Family

10/10

Exceptional

23 Feb 2024

samuel

All good but pool and hot tub out of service.

Business

6/10

Pleasant

19 Feb 2024

Jaasiel

Need was uncomfortable, pull out bed was stained, carpet was stained by sink

Friends_and_family Family

2/10

Poor

18 Feb 2024

Jeanette

Ants, Mold, Sagging Ceiling, and Not My Hair

I was greatly surprised that a Marriott would be in this condition. There was dark hair on the floor in the bathroom, that was not mine. There were multiple hairs on my blanket, again not mine. There were small ants swarming my sink. The pictures I took of the ants did not turn out well enough to post. I could not get regular coffee for the coffee pot in my room. I was told they were \"out.\" Marriott needs to rip its name off of this hotel.

Business

4/10

Poor

12 Feb 2024

Alonzo

It needs remodeling

Leisure Family

4/10

Poor

09 Feb 2024

Verified traveler

Family Trip

It was good but the pool was dirty and my kids were upset 😡

Friends_and_family Family

4/10

Poor

04 Feb 2024

Melanie

This hotel needs some serious upgrading the room smelled like stale cigarette smoke, the carpet is old and dirty and the hallways were hot

Friends_and_family Friends

4/10

Poor

24 Jan 2024

Raziel

The rooms they give us on the first night were not cleaned. The mattress is a mess and dirty towels are on the bathroom floor. I requested for a different room and gave us a broken door/lock. Went twice to the front desk to change the key and finally asked him to come with us and give me to show that the door won’t open. We were transferred to another room and it was worst. The beds were not done and all the pillows were on the floor. So we asked the front desk to check the rooms first before transferring us to another one since we have all our luggages with us while he was transferring us to the other two different rooms. Until finally he found a room that was ready for use.
Also, the food was not great compared to comfort suites. They only have a few selections for breakfast and doesn’t taste good either. Will not book here anymore. We deserved a refund and transferred but that wasn’t possible for them that made us stay. Good thing only for one more night. But will never again book here. Regardless of their reason with the change of management, expect the worst here.

Leisure Family_with_children

8/10

Excellent

21 Jan 2024

Lindy

Not like before…

The floor in Room 312 felt very unstable. There were several very weak sinking spots around the bed near the a/c unit. The hotel was clean but missing some of the usual bathroom amenities ie soap, cups, ice bucket, additional blanket and the parking security personnel never arrived.

Friends_and_family Family

2/10

Poor

16 Jan 2024

Donna

Marriott disappointment

The room was NOT clean. Condom in th etoilet, glasses so dirty I couldn't use, no soap in bathroom, various 'stains' on sofa and desk. So not worthy of the Marriott brand.

Self

4/10

Poor

16 Jan 2024

Ali

During my 3 day stay, the room never got cleaned even after I requested housekeeping to be done.
The pool water had some chemicals in it that I’m not familiar with, which caused coughing.
The images look much nicer than reality, the hotel overall is very outdated.

Business_and_leisure Family

2/10

Poor

15 Jan 2024

Joy

Pool was cold (28 degrees outside).
TV’s did not work. They offered to change my room. I checked out the room first and Tv’s did not work there either. Glad I checked it out first before moving all my stuff. No bar soap in the bathroom. Had to bathe with shampoo. I will not book there again.

Leisure Family

2/10

Poor

14 Jan 2024

Sherrie

OMG THE WORSE!!!!

I had taken my granddaughter and her friend for her 16th bday, our stay was horrible!! Start off first they gave us the wrong room I requested room on the top floor they gave us a room on the bottom floor, second I asked for a room with the view they give us a room with the tree on the back side of hotel. I had gotten a room with the king size bed and a sofa bed the sofa bed sheet had not been changed look like it had blood or something on it. Then to top it off the toilet overflowed, backed up, water all over the floor they did bring us towels they also brought us a mop bucket said clean it!!! They didn't offer to comp our nite or give us a refund! Would have been better if they would have just apologized or even offered some kind of option.

Friends_and_family Family

2/10

Poor

14 Jan 2024

Sonia

Too expensive for the service

Terrible. They never cleaned the room and there is no housekeeping in the afternoon. The toilet clogged and nobody came they left a plunger and towels at the door.

6/10

Pleasant

14 Jan 2024

Theresa

The smoke alarm went off twice in our room at 3am and 4am on our first night and woke our room up. The toilet stopped up on our second night but there was no maintenance to help so I was provided a plunger to resolve myself. Those 2 incidents impacted how we felt about our stay. Everything else was ok.

Friends_and_family Family

4/10

Poor

13 Jan 2024

Scott

Wet Carpet!

We checked in and were given a room with wet carpet. The carpet had just been shampooed and had not had a chance to dry. I requested a room change and so they moved me from the first floor to the second floor to a room that also had wet carpet. I went back to the manager and requested another room change. He told me that it would be dry in 30 minutes and I told him I would like a room that had dry carpet now, not in 30 minutes. They accommodated me and I finally got settled in. It’s good to know that they shampoo the carpet regularly, but I was a little offended that they just expected me to slosh around my room on wet carpet. It soaked right through my socks when I took off my shoes so there was no way I could make that work!

Partner

10/10

Exceptional

10 Jan 2024

Andrew

Despite the recent bad reviews, I had no complaints with my stay at this hotel. The key to my room stopped working after the first night, but the staff reprogrammed it and we were on our way. The room was clean and pleasant. The only two small nitpicks I would have is that the breakfast options are slightly limited and the lobby smells like a swimming pool. Considering the pool is near the lobby, this isn’t something that is largely in their control. Overall, it was a pleasant experience!

Leisure

8/10

Excellent

04 Jan 2024

Patricia

Gym was dirty and nobody cleaned during our stay (3 days). One of the treadmill didn’t work. The last day there was no breakfast because the housekeeping were not there.

4/10

Poor

04 Jan 2024

Debra

The only good thing was the breakfast, and it was closed on Jan 4th, and was told that management fired everyone. We stayed 5 days and never had our room cleaned or freshened up and had to ask for clean towels. I would not recommend this place to anyone in Houston. And a weak apology from the desk clerk does not cut it.

Leisure Family_with_children

4/10

Poor

03 Jan 2024

Jill

The toilet broke and overflowed on our first night. They brought me a plunger and some towels. I could not get it fixed so no functioning toilet all night. They called at midnight looking for the plunger. They were supposed to come at 830 with maintenance to fix the toilet. 945, still hadn’t heard a word so I asked the desk. They said they didn’t want to disturb us early. Um…we didn’t have a functioning toilet so we were up and about early. Then, it took them another 4 hours to clean the bathroom. They did not have any available rooms to move us to. They did nothing to compensate me. Expedia gave me $25 in one key credit. Definitely not a great experience.

Leisure Family_with_children

4/10

Poor

03 Jan 2024

Kevin

Not very nice. Would not take family there. Works for quick work overnight.

Leisure Family_with_children

2/10

Poor

03 Jan 2024

Sha

I booked room for five people, arrived on Christmas day, had three towels in the room, came down to ask more, was told you run out of bath towels. On the second day came down for breakfast, was told the service staff had family emergency, so breakfast was canceled, i was surprised to hear a Marriot hotel does not have a backup plan. On the third day, no housekeeping service( on the first day we were asked if we want service, which we said yes, since we are traveling with kids), so we went down asked front desk, the gentleman told us, the lady who checked us in was new, so she did not put the request in, but he will make sure we get a full service the next day, which we did not get again, on top of that, our towels was not replaced too. We use to work for marriott hotel, so we had stayed at multiple Marriott brands but never had this kind of experience. It was very disappointing. We will definitely not stay at this property again

Leisure Family_with_children

2/10

Poor

01 Jan 2024

Cecilia

I was there 4 nights, and there was no housekeeping at all. Even when I requested someone to come clean the bathroom because the water from the shower was everywhere, no one came to do it. No clean sheets or towels were provided. Bed was not made. I was very disappointed on the room itself and the lack of service

Leisure Self

4/10

Poor

24 Dec 2023

William

Stayed three nights no room service even when I asked, requested pillows that weren’t worn out and that sheets changed, never done changed $60 for two small chips and one Red Bull pretty steep for 8 dollars of retail products and I am a Marriott member, staff not trained well.

Leisure Family

10/10

Exceptional

21 Dec 2023

Joel

good staff members

Leisure Partner

10/10

Exceptional

20 Dec 2023

Maria

Great value! Room was clean and comfortable. Coffee was excellent. Staff was nice and professional.

Leisure Partner

10/10

Exceptional

19 Dec 2023

Chris

Everything was great just wish the breakfast was a little better

10/10

Exceptional

18 Dec 2023

Garth

Staff went above and beyond to provide excellent service. Room was very nice and comfortable.

Leisure Self

10/10

Exceptional

17 Dec 2023

Richard

Great !!!!

Friends_and_family Friends

10/10

Exceptional

16 Dec 2023

Jie

Manager Nicki, Staff Mason and Rav are all very nice and helpful!! The hotel is nice and has good breakfast.

Business Family

8/10

Excellent

15 Dec 2023

irene

Have stayed at this facility many times. Have been satisfied each time, staff is always pleasant and nice, very accommodating. Will continue to book this facility for future trips.

8/10

Excellent

12 Dec 2023

Nettie

A little inconvenient from the medical plaza, but rate was good.

Business_and_leisure Family

2/10

Poor

10 Dec 2023

Danielle

Our room was a double queen suite. Walking into the room smelt a bit like a wet towel, the bed sheets and pillow cases on both beds had stains, the sink had no hot water and the tub was clogged so the water was up to our ankles during showers. The ac was not quiet and the mini fridge made a weird nose on and off throughout the day. We ended up immediately going to buy disinfectant and blankets as we did not sleep under their comforter or bed sheets and there were small curly black hairs ontop of the toilet tank. There were two staff members at the front desk during our stay that were pleasant and the check out process was quick and easy. The location was good and central to a lot of things we did and needed. Those are probably the only positive things about our stay.

8/10

Excellent

10 Dec 2023

Austin

Ran at the front desk was phenomenal. He was so attentive and remembered details about our stay that just went above and beyond.

6/10

Pleasant

09 Dec 2023

Karina

Warm welcoming and spacious room with clean sheets and clean carpet! The bathroom needs a complete remodeling. Everything else in the room is new and updated besides the TV which is pretty old. Recommendation to the manager is to ask his stuff to vacuum the elevator.

Partner

10/10

Exceptional

09 Dec 2023

Sameera

Nice place to stay with your family.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2023

Sameera

The staff is very nice and accommodating.

Leisure Family_with_children

8/10

Excellent

08 Dec 2023

Katrina

Customer service was great but they didn’t have a complimentary breakfast which was a big disappointment since I was traveling with kids for a sports trip.

Business