Name: Heights House Hotel, Ascend Hotel Collection
Address: 100 W Cavalcade St, 3, Houston, 77009, US

10/10

Exceptional

27 Jul 2026

Sharia

This was my first time in houston came for my birthday and the staff was very nice and helpful i will be back forsure i had such a great stay

10/10

Exceptional

26 Jul 2026

Kimberly

Pool was awesome had a great vibe

10/10

Exceptional

26 Jul 2026

Lucy

The room was cleaned and it smell good, very spacious and the pool and restaurant looked good. Only thing no microwave either in the room or front office

10/10

Exceptional

25 Jul 2026

Robin

The staff is extremely friendly, and the room was clean, well decorated, and far exceeded my expectations. The bedding was comfortable, and the courtyard view of the pool was very nice.
The pool is so clean and inviting. I stayed in the king suite and highly recommend it.👑

10/10

Exceptional

21 Jul 2026

Lauren

The staff is absolutely amazing but the room beds could have been cleaned a little better they had a lot of dust and crumbs left behind in the sheets

Friends_and_family Family

2/10

Poor

20 Jul 2026

john

The room they gave me wasn’t clean at all. There were spiders coming out of the tub spout. The room had a stench to it. The security guard asked me twice about the room which lead me to believe that it was some fishy business going on. I didn’t stay at the room and chose another hotel in a different part of town. I couldn’t get my money back because there were no refunds.

Self

10/10

Exceptional

19 Jul 2026

Kayla

Amazing spot and location was perfect!

2/10

Poor

18 Jul 2026

Fabian

Bed had bugs wouldn’t refund my stay

Business

6/10

Pleasant

13 Jul 2026

Ashley

The property is super cute and has been nicely renovated. I probably would not bring my kids here lots of partying until the early morning! Loud music and drinking. We had random people knocking on our door in the middle of the night. Pool area is very small so there was no room for us to hang out! Restaurant area is very small it shares space with the lobby! It was a very clean hotel and the staff was excellent I just wouldn’t come back with my kids!

10/10

Exceptional

12 Jul 2026

darion

It was a great place to stay overall, HOWEVER I COULD not get someone to come clean the room while we were out the room.

Family

10/10

Exceptional

09 Jul 2026

Sterling

I really appreciated the friendliness of the staff, Terrance….

Pet

4/10

Poor

30 Jun 2026

Sean

“Renovations” were just a bandaid for what needs repaired. Room was not properly cleaned. Amenities were missing in the room. Was not notified of an EXTREMELY loud club like pool party that was going to be happening. Bass was literally shanking my room. Which would have been fine if guests were properly informed and could be prepared.

Self

10/10

Exceptional

26 Jun 2026

Julie

Front desk staff was very helpful and welcoming!

Family

10/10

Exceptional

25 Jun 2026

Robin

I love being able to step out of my room and be just a few feet from the pool!

Self

10/10

Exceptional

25 Jun 2026

Jonathan

Staff was super helpful. Perfect area downtown. Will be staying again in future.

Self

10/10

Exceptional

19 Jun 2026

Ashley

Excellent stay and front desk personnel. Will stay again!!

Partner

2/10

Poor

06 Jun 2026

Conrad

The loud music was horrible this is not a place for a family to stay

10/10

Exceptional

05 Jun 2026

Stefanie

My family and I had a wonderful stay at Heights House Hotel. The staff was very friendly and welcoming, the room was clean and comfortable, and the overall atmosphere was fantastic. What I loved most was seeing a beautiful Amy Winehouse mural painted on one of the walls. As a fan, it was such a unique and memorable detail that made my stay even more special.
Another highlight was the coffee, it was honestly some of the best hotel coffee I’ve had. It was the perfect way to start each morning. The hotel has great character, thoughtful details, and a welcoming vibe that made the experience truly memorable. I would definitely stay here again and highly recommend it to anyone visiting the area.
-Stefanie G.-

Family_with_children

6/10

Pleasant

03 Jun 2026

Corinne

The overall retro vibe of the hotel was really cute! The room was ok - the staff were super friendly. It was the other clientele and location that made us uncomfortable. It is in a questionable location which made us worry about our safety. There was clearly partying and people partaking in drug use and very possibly crime that were staying there. We wanted to spend the day at the pool but it did not seem like the type of crowd we would interact with. Also the music is SOOO LOUD.

Pet

6/10

Pleasant

23 May 2026

Lucretia

I liked the decor. It was designed cute. Still needs upgrades like the key card area on the doors are cracked. Caulking in the tub and sink could be redone for aesthetics. Also, I couldn’t plug in my sleep apnea machine or phone next to me because There were no outlets near the bed or nightstand. Made for a restless night. It’s fine for a cheap one night stay. The staff is super friendly and helpful.

10/10

Exceptional

23 May 2026

Lexis

Great location and stay for a great price

Partner

8/10

Excellent

20 May 2026

Ruby

Stayed here a couple years ago and again couple weeks ago. I like the relaxed atmosphere, bed pretty comfortable, super convenient to Heights area restaurants.

I wish they’d schedule pool maintenance more frequently. And turn the fountains back on. Both times pool needed help but this last time was worse than before.

Family_with_children

10/10

Exceptional

16 May 2026

Candyce

Great location, very kind staff, extremely cool vibes. Will stay again.

Partner

10/10

Exceptional

12 May 2026

Salena

Staff was very nice and the room was clean no complaints from us making noise will stay there again

Friends

8/10

Excellent

10 May 2026

Misty

The room was really clean and the air conditioning was freezing us out. Perfect.

4/10

Poor

08 May 2026

Angela

Sketchy

10/10

Exceptional

08 May 2026

Veronica

Nice place to stay. Close to downtown actives.

Friends

10/10

Exceptional

04 May 2026

Claudia

The staff was incredible! The hotel is so cute, the imperfections add charm.

Self

10/10

Exceptional

02 May 2026

Felix

Parking was good. Rooms were clean and spacious. No room fridge.

2/10

Poor

02 May 2026

Eden

breakfast was just bagels the doors kept locking us in the room the bar was closed so false advertisement the pool was yellow the tubs were yellow just not it

Friends

10/10

Exceptional

26 Apr 2026

Gerson

Love the place and will continue to stay here BUT….. no hotel I know (and I travel for work extensively) ends breakfast at 9am during the weekend. I feel this is a cost effective move and left a bad taste,IMO.

4/10

Poor

24 Apr 2026

Sarah

Nothing is open - pool, restaurant, bar and no one is ever at the front desk. It is not a good place to stay.

10/10

Exceptional

22 Apr 2026

Ashley

Room was clean but needs a mini fridge at least. Parking lot needs updating. Pool was closed but only because of weather. Staff was friendly.

8/10

Excellent

20 Apr 2026

Archie

Hotel was good! Staff was very friendly and helped whenever asked! Hotel could use an update, but was really did what we needed to do

Friends

8/10

Excellent

20 Apr 2026

ROBYN

The pool area atmosphere was nice. We only wish the t.v would work to get local sports going on like the Astro baseball game and Houston Rockets basketball. T.V unable to get anything besides movies/shows. Great parking availability with occasional shadiness at times with interesting people walking on the outer sidewalks (off the property). No refrigerator, but easy access to ice. The staff was great and the grab/go or stay breakfast and coffee good!

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Shannon

The staff is so friendly and helpful. Not every room has a fridge and desk but the rooms are great the staff is so welcoming and the restaurant is decent and the pool rules

Partner

10/10

Exceptional

08 Apr 2026

MLiyah

The room was really clean and not too far from the location we had to get too. Greeting by a friendly employee during check in as well and checking out.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Bernie

It was a chill vibe

4/10

Poor

05 Apr 2026

JoAnn

I didn’t stay after the 1st night. I ended up getting a better hotel.

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Kambria

Great staff

Friends_and_family Friends

4/10

Poor

01 Apr 2026

Katie

Friends

10/10

Exceptional

30 Mar 2026

scott

Great

10/10

Exceptional

27 Mar 2026

Juan

Super convenient location very nice. The staff is excellent. The whole home manager is awesome. The beds are so comfortable. Will definitely stay here again.

6/10

Pleasant

27 Mar 2026

Beth

The property has been renovated and looks fresh. The staff was friendly at check in and check out. The breakfast was a bit limited on options. Our individual room felt a little humid. While the AC fan was running, it would feel cool but when it wasn’t it was warm.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Christopher

The staff is very considerate, patient, and tolerant.

Self

8/10

Excellent

22 Mar 2026

Juan

Had to find a play to stay last minute after the house I had booked on Vrbo decided to cancel on me last minute. I had always heard great things about the Heights hotel so I decided to take a chance and booked it for our stay at Hell's Heroes. The vibes were great since 99% of the people staying there were also attending the festival. The rooms were clean, the staff was really cool and the fajita bowl hit the spot at the end of the night. My only complaint was that the elevator happened to be out of service the entire time we were there but that was probably just bad timing. The stairs were a little sketchy to walk up and down after a few drinks but that's probably just me. If I go back to the festival next year, I will definitely consider getting a room at the Heights again.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

greg

The staff was very friendly and the property was well managed. The amenities and the restaurant were very nice.

Self

6/10

Pleasant

21 Mar 2026

Angela

Cons: I picked this motel based on the outdoor amenities, specifically the pool but I did not utilize it. There was a large group of scantily clad non- guests who monopolized the outdoor area & pool with a You Tube filming crew & DJ playing what some would consider \"music.\" Also, they could be seen in several of the parking areas twirking and grinding up on each other. This situation was definitely awkward for my 13 year old son.
No tub stopper- I didn't get to utilize the pool, so I figured I'd have a nice soak. No go. Housekeeping did not have stoppers.
No hair dryers- not a deal breaker, but would be nice.
Bar- there are cans displayed at the top of the service window that they do not have and only had one can of the beer I ordered- which means we closed our tab after 1.
Pros- the property decor and history is super charming. It takes you back in time to a Hollywood boutique nostalgia that is welcoming. I appreciated that the ice & vending machines are only accessible with a key card instead of being available to any passerby.
Staff- we were greeted upon check in by a friendly young lady and both of the property managers. They were more than happy to answer questions and be available when needed. Bradford was our check out associate & was awesome.
Room- our room was clean and had a fridge that kept things cold. There was nice decor and electrical outlets by the bed & was convenient. The beds were comfortable.
I will call the hotel before to come back & enjoy the pool.

Friends_and_family Family

4/10

Poor

20 Mar 2026

Tamari

The staff was friendly, the hotel boutique style was new to us but despite never having our room cleaned during our 5 day stay it wasn’t that bad. Good for a quick stay in the area.

Friends

4/10

Poor

17 Mar 2026

Amber

First let me say that the staff was amazing and helpful. The room however, not quite up to par. Stains on the blankets, walls, tub. Overall not that clean looking. You could hear EVERY SINGLE noise which since the door is directly to the outside meant we were up pretty much all night with people coming and going and the traffic from the road in. Courtyard view room. Nothing is walkable as it’s right off a busy road and highway. We only stayed one night but in don’t think we could have stayed longer. We will not be staying here again.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Tynisha

Suprr friendly clean and comfortable

Friends

8/10

Excellent

17 Mar 2026

Jessica

Stayed here for HTown rodeo/spring break weekend. Loved the potential of this place. Nice aesthetic, helpful staff, in-house entertainment. Area does looks sketchy but is safe lol 20mins from midtown/downtown, and Montrose. Just keep making updates and this will be thee place in Houston!!

Friends

6/10

Pleasant

17 Mar 2026

Ebone

The rooms were very spacious, clean and comfortable. The pool area needs a whole overhaul renovation. Staff were very nice and helpful. We had a little of scared due to a private pool party hosted there and caused a big chaos.

Family_with_children

8/10

Excellent

16 Mar 2026

Kayla

When I first arrived at the hotel, the initial room I was assigned had a very strong mildew smell to the point where it was difficult to breathe. The room was also far from my group of friends, even though I had requested to be placed near them in a connecting room. I later confirmed that request was noted, but it seems it was overlooked.

Because of the smell, I ended up staying in my friend’s room that night. While there, we noticed that the room directly next to hers was both connected and vacant.

The next morning I went to the front desk to explain the situation. Unfortunately, the staff member I initially spoke with seemed frustrated that I even had a complaint, even though I was polite the entire time. He stated he wasn’t the manager and walked away mid-conversation, then returned repeating my concerns. When I mentioned the vacant connecting room, he immediately said it would be an upcharge rather than offering it as an option or explaining the situation in a helpful way.

After a brief back-and-forth, he went to get the manager. However, when explaining the situation, my concerns about the mildew smell and room placement were not communicated—only that I wanted a room that “cost more.”

Thankfully, the manager was extremely kind and accommodating. He listened to my concerns and was able to switch my room without any issues at all. I truly appreciated his professionalism and willingness to help resolve the situation.

Overall, other staff were kind, helpful, and quick.

Friends

4/10

Poor

16 Mar 2026

Jawanna

Tub was clogged, roaches, room was very small

10/10

Exceptional

16 Mar 2026

Maquita

Love the property and staff was amazing

Family

10/10

Exceptional

15 Mar 2026

Christina

Great budget stay w friendly staff would stay here again and tell my friends.

Partner

6/10

Pleasant

15 Mar 2026

Orson

Nicer motel conversion, but it’s still a motel. Worth it if you get a really low rate

10/10

Exceptional

15 Mar 2026

Thomas

Really friendly staff, paid attention to me and made me feel safe and welcome. I hope the restaurant reopens but until then, turn right and go to the taco joint a few blocks down.

8/10

Excellent

14 Mar 2026

Rafael Contreras

Buen hotel, está cómodo, el internet es muy bueno, sin embargo los alrededores son bastante feos, obvio no es culpa del hotel, pero de alguna manera quitan puntos al gran servicio del hotel.

Self

2/10

Poor

13 Mar 2026

Dj

I hate leaving reviews , but the pictures listed are SUPER misleading. You can tell they tried , but nevertheless STILL misleading. Especially for the money spent .

10/10

Exceptional

12 Mar 2026

Anthony

Great experience

Family_with_children

6/10

Pleasant

12 Mar 2026

Denisha

This is a motel. The staff was welcoming and helpful! Rooms are clean. Pool is 4ft deep. Food was mid. Bar area is cool. Drinks were worth the prices. Local bus stop just a block away! The town is walkable! Houston is HUGE!

2/10

Poor

11 Mar 2026

Andrea

Made a reservation and it was confirmed. Two days before I was supposed to check in they called and canceled my reservation because they wanted more money.

Self

8/10

Excellent

11 Mar 2026

Casey

Hotel was clean, the beds were very comfy & it was conveniently located with easy parking. The staff was also super friendly & helpful.

I had to go with 4 stars though because it was very basic for the price - no frig, no microwave & no place to hang clothes.

I’d say if you’re looking for a clean & comfortable place to crash between your Houston adventures, go for it! If you’re looking for luxury or a hotel ‘experience’, this is probably not the place for you.

Partner

8/10

Excellent

10 Mar 2026

Elva

Great stay! The room was clean, the staff was friendly, and the location was convenient. I would definitely stay here again.

Family_with_children

4/10

Poor

10 Mar 2026

Kea

I thought this was going to be a cool and updated hotel. It was very run down and probably the grossest hotel i've stayed in in a long time. There was a pool party outside our door with a dj and the freeway overpass could be seen from the window as well. There was no way to walk anywhere decent. We drove off as soon as possible.

Partner

10/10

Exceptional

08 Mar 2026

tori

Yes

Self

4/10

Poor

06 Mar 2026

Kiara

I was really disappointed about my second stay here my first day it was great it was incredible we enjoyed it which is why we booked it a second time however this time I literally paid more for Less so initially we got our room that was smaller than our first time here which was okay however the next day I saw that I was double charged and so I went spoke to the receptionist he said because it was done away he didn't like he went ahead and recharged me and assured me everything would fall off didn't end up falling off till a week later and it put me in a really stressful situation because I was double charged the money I had saved to spend this weekend with my fiance was now gone and again it's not because I wasn't charged it was simply because he didn't like how the original person inputed it he cleanliness of the rooms weren't all that great it was a lot of hair trash and the surrounding area was just not that good from the first time we went and was only a few months apart from my first visit to this one

Partner

10/10

Exceptional

25 Feb 2026

Reshonda

It was perfect

4/10

Poor

25 Feb 2026

Zaid

The room missing a fridge, when i asked for a fridge the front desk refused to provide one till the next day.
The cleaning team were so great and provided the fridge themself, the front desk were terrible. The front desk was like .. ah ah ah that’s not available only for suites.
The room itself, the bed were broken, the door to access the room was broken and not opening smoothly. They charge me extra $22 I don’t know for what it is reflected on my bank account..
The room were so clean, thanks to the cleaning team. The management were very unprofessional and not good at all. 2 stars for cleaning team only.

I am Very unsatisfied with my stay and my experience with expedia. My first time and it wasn’t pleasant experience with Expedia.

Partner

6/10

Pleasant

23 Feb 2026

Christopher

Rooms nice from picture, however place is showing age. Bathtub in 346 looks horrible, paint chips, Stairs to go up to rooms are rusty with holes, huge gap in between door, no way to contact front desk as no phone in rooms, not even a QR code. Has a lot of potential, just a lot of shortcuts to save $.

Self

10/10

Exceptional

23 Feb 2026

Raven

I enjoyed the decor and vibe of the hotel. The staff was very warm, welcoming and helpful. We came in town for a vacation. The manager personally gave us a list of places to visit in the city. Would highly recommend this place to anyone, and I'd be happy to return.

Partner

6/10

Pleasant

23 Feb 2026

Nelly

The room was great; however, it was not soundproof, and noise from surrounding rooms could be heard. Additionally, the continental breakfast was not refilled or restocked after guests had eaten.

Family

6/10

Pleasant

22 Feb 2026

Hooman

Very average and the staff is very courteous.

Self

4/10

Poor

17 Feb 2026

Rosely

Bed sheets had stains and room had some bugs

Self

8/10

Excellent

17 Feb 2026

Irene

Clean room

8/10

Excellent

16 Feb 2026

Jennifer

N/a

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Emily

The staff was amazing.

Partner

10/10

Exceptional

16 Feb 2026

Daniel

Enjoyed the room for the Night excellent service quiet and clean room

Leisure Partner

10/10

Exceptional

16 Feb 2026

Daniel

Rooms are clean. People are nice and friendly.

Leisure Partner

4/10

Poor

15 Feb 2026

Chioma Ashley

Was originally given a room type I did not book. I booked a king suite and was given a regular 2 bed. After I was able to check in to my correct room other people came knocking on my door as they apparently were also assigned the same room. For it to be a suite with a microwave and large fridge I would’ve expected plates, cups, paper towels, and utensils. None of that was in the room. I had a large roach in my room. Fire alarms going off after midnight. The smell of a dirty toilet traveling within the bedroom part. For something renovated and priced the way it was I would’ve expected a much better experience. Truly felt like I booked a motel. Unfortunately I would not be back nor recommend

Partner

6/10

Pleasant

15 Feb 2026

alicia

I hate leaving a bad review bc it looks like this place is really trying… but I feel they missed the mark.

I booked it online bc it had a cute retro vibe… but it seems their website has some misleading info…

Their site shows “Our ground floor features a stylish restaurant and bar.”
I didn’t see a restaurant here. Also there’s no menu to be found.
There is seating and tables outside and in the lobby though so maybe that was it?
Their “bar” also has no liquor license so they don’t sell cocktails.

Their site also shows “All our comfortable rooms feature luxury-grade mattresses…”
Our king bed had an old, worn out mattress with sunken in spots, in dire need of replacement. One sheet, one thin comforter, no extra blankets. Our room also smelled musty and felt humid.

There’s no microwave and fridge . It looks like you have to pay more for a suite to get those, which I think should be standard equipment in an average hotel room.

The courtyard view was nice but it faces the major highway so there’s road noise. If you’re a light sleeper, bring something to drown out noise because you can hear everyone walking by your door and above you if you’re on a lower floor.

I will say that the pool area and outdoor seating was very nice and clean. The staff were also really nice.
I hope they continue to improve because there is potential there.❤️

Leisure Partner

4/10

Poor

09 Feb 2026

Mieshia

There was no fridge , no microwave in the room && the wall plugs were across the room . Breakfast options could be better for the price of the room I expected much more .

Business_and_leisure Partner

10/10

Exceptional

06 Feb 2026

Robert

Room was comfortable in bed was cozy.
Great for a one-night stay

Business Self

4/10

Poor

06 Feb 2026

Miguel

The room definitely felt neglected, there were stains on the cabinets & sink.

10/10

Exceptional

04 Feb 2026

Rebecca Y

Love staying

Partner

10/10

Exceptional

23 Jan 2026

Demarjai

Very good room

8/10

Excellent

18 Jan 2026

Savannah

This property is good if you need a reasonably priced option for one night in Houston.

Pros: Friendly and hospitable staff, comfortable beds, great location to be a close driving distance to many locations especially in the heights

Cons: Walls are paper thin so bring a sound machine to sleep at night, towels are tiny and scratchy, no amenities in the room such as a fridge or microwave.

Overall would stay again and recommend if you just need an option for a quick stay while in the heights.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Rebecca

We will be coming back soon

10/10

Exceptional

11 Jan 2026

al

Very pleased with property

8/10

Excellent

10 Jan 2026

Fanya

Got to the hotel around 2:30a.m, paid for the day before as I knew we would get in late and wanted to make sure we had somewhere to sleep before the 3:00p.m check-in.
From the outside, my husband was not very happy when he saw where we were staying, he was ready book a different hotel but I asked we stay the 1st night and if he's uncomfortable we can make other arrangements. Surprisingly the room was cozy, very clean and bed was comfortable.
Staffs were courteous and very helpful supplying extra towels. We were on the top floor and because we were staying 8 nights they suggested we move to the bottom floor to avoid the stairs (3 floors, no elevators). The room provided was quite similar to the one on the top floor.
Noise was not an issue but I would suggest they work on getting a restaurant. We had to doordash or drive to get something to eat.
I'll give the a 8/10. No closet, no safe in rooms but they do have drawers. You can get heat or AC when needed. Property on a whole was clean. There is someone at reception 24/7 and yes, we stayed the entire 8 nights. He was comfortable.

Lynn

10/10

Exceptional

06 Jan 2026

Rebecca Y

Everything was perfect

Partner

10/10

Exceptional

05 Jan 2026

Donald

Stay quiet and staff was helpful

Leisure Self

10/10

Exceptional

05 Jan 2026

Gilbert

great retro place and very clean and secure.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Alexia

yes it was clean

10/10

Exceptional

02 Jan 2026

Allyson

Clean rooms, friendly staff, and the price is was absolutely worth being safe on New Years Eve.

Business_and_leisure Partner

10/10

Exceptional

01 Jan 2026

Brooke

I absolutely loved this place. I live in Houston and just wanted a night away for New Year’s Eve. Quiet and comfortable. The decor was perfect. The lighting was perfect. Just an amazing relaxing stay.

Partner

4/10

Poor

31 Dec 2025

Karwan

Dirty

6/10

Pleasant

28 Dec 2025

Lazaro

It was a nicely restored motel. The rooms were very pretty inside, but the sheets and walls were dirty. The “continental” breakfast was disappointing as it was only coffee and dry oatmeal packs. The surrounding area was pretty sketchy, but it was only about 15 minutes from the museum district which is where we spent most of our time. Overall, it wasn’t a bad stay, but we won’t stay here again.

Friends_and_family Family