Heights House Hotel, Ascend Hotel Collection

United States , Houston - TX
Houston, 100 W Cavalcade St, 3
Show on Google | Map

100 reviews shown

10/10

Exceptional

26 Apr 2026

Gerson

Love the place and will continue to stay here BUT….. no hotel I know (and I travel for work extensively) ends breakfast at 9am during the weekend. I feel this is a cost effective move and left a bad taste,IMO.

4/10

Poor

24 Apr 2026

Sarah

Nothing is open - pool, restaurant, bar and no one is ever at the front desk. It is not a good place to stay.

10/10

Exceptional

22 Apr 2026

Ashley

Room was clean but needs a mini fridge at least. Parking lot needs updating. Pool was closed but only because of weather. Staff was friendly.

8/10

Excellent

20 Apr 2026

Archie

Hotel was good! Staff was very friendly and helped whenever asked! Hotel could use an update, but was really did what we needed to do

Friends

8/10

Excellent

20 Apr 2026

ROBYN

The pool area atmosphere was nice. We only wish the t.v would work to get local sports going on like the Astro baseball game and Houston Rockets basketball. T.V unable to get anything besides movies/shows. Great parking availability with occasional shadiness at times with interesting people walking on the outer sidewalks (off the property). No refrigerator, but easy access to ice. The staff was great and the grab/go or stay breakfast and coffee good!

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Shannon

The staff is so friendly and helpful. Not every room has a fridge and desk but the rooms are great the staff is so welcoming and the restaurant is decent and the pool rules

Partner

10/10

Exceptional

08 Apr 2026

MLiyah

The room was really clean and not too far from the location we had to get too. Greeting by a friendly employee during check in as well and checking out.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Bernie

It was a chill vibe

4/10

Poor

05 Apr 2026

JoAnn

I didn’t stay after the 1st night. I ended up getting a better hotel.

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Kambria

Great staff

Friends_and_family Friends

4/10

Poor

01 Apr 2026

Katie

Friends

10/10

Exceptional

30 Mar 2026

scott

Great

10/10

Exceptional

27 Mar 2026

Juan

Super convenient location very nice. The staff is excellent. The whole home manager is awesome. The beds are so comfortable. Will definitely stay here again.

6/10

Pleasant

27 Mar 2026

Beth

The property has been renovated and looks fresh. The staff was friendly at check in and check out. The breakfast was a bit limited on options. Our individual room felt a little humid. While the AC fan was running, it would feel cool but when it wasn’t it was warm.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Christopher

The staff is very considerate, patient, and tolerant.

Self

8/10

Excellent

22 Mar 2026

Juan

Had to find a play to stay last minute after the house I had booked on Vrbo decided to cancel on me last minute. I had always heard great things about the Heights hotel so I decided to take a chance and booked it for our stay at Hell's Heroes. The vibes were great since 99% of the people staying there were also attending the festival. The rooms were clean, the staff was really cool and the fajita bowl hit the spot at the end of the night. My only complaint was that the elevator happened to be out of service the entire time we were there but that was probably just bad timing. The stairs were a little sketchy to walk up and down after a few drinks but that's probably just me. If I go back to the festival next year, I will definitely consider getting a room at the Heights again.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

greg

The staff was very friendly and the property was well managed. The amenities and the restaurant were very nice.

Self

6/10

Pleasant

21 Mar 2026

Angela

Cons: I picked this motel based on the outdoor amenities, specifically the pool but I did not utilize it. There was a large group of scantily clad non- guests who monopolized the outdoor area & pool with a You Tube filming crew & DJ playing what some would consider \"music.\" Also, they could be seen in several of the parking areas twirking and grinding up on each other. This situation was definitely awkward for my 13 year old son.
No tub stopper- I didn't get to utilize the pool, so I figured I'd have a nice soak. No go. Housekeeping did not have stoppers.
No hair dryers- not a deal breaker, but would be nice.
Bar- there are cans displayed at the top of the service window that they do not have and only had one can of the beer I ordered- which means we closed our tab after 1.
Pros- the property decor and history is super charming. It takes you back in time to a Hollywood boutique nostalgia that is welcoming. I appreciated that the ice & vending machines are only accessible with a key card instead of being available to any passerby.
Staff- we were greeted upon check in by a friendly young lady and both of the property managers. They were more than happy to answer questions and be available when needed. Bradford was our check out associate & was awesome.
Room- our room was clean and had a fridge that kept things cold. There was nice decor and electrical outlets by the bed & was convenient. The beds were comfortable.
I will call the hotel before to come back & enjoy the pool.

Friends_and_family Family

4/10

Poor

20 Mar 2026

Tamari

The staff was friendly, the hotel boutique style was new to us but despite never having our room cleaned during our 5 day stay it wasn’t that bad. Good for a quick stay in the area.

Friends

4/10

Poor

17 Mar 2026

Amber

First let me say that the staff was amazing and helpful. The room however, not quite up to par. Stains on the blankets, walls, tub. Overall not that clean looking. You could hear EVERY SINGLE noise which since the door is directly to the outside meant we were up pretty much all night with people coming and going and the traffic from the road in. Courtyard view room. Nothing is walkable as it’s right off a busy road and highway. We only stayed one night but in don’t think we could have stayed longer. We will not be staying here again.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Tynisha

Suprr friendly clean and comfortable

Friends

8/10

Excellent

17 Mar 2026

Jessica

Stayed here for HTown rodeo/spring break weekend. Loved the potential of this place. Nice aesthetic, helpful staff, in-house entertainment. Area does looks sketchy but is safe lol 20mins from midtown/downtown, and Montrose. Just keep making updates and this will be thee place in Houston!!

Friends

6/10

Pleasant

17 Mar 2026

Ebone

The rooms were very spacious, clean and comfortable. The pool area needs a whole overhaul renovation. Staff were very nice and helpful. We had a little of scared due to a private pool party hosted there and caused a big chaos.

Family_with_children

8/10

Excellent

16 Mar 2026

Kayla

When I first arrived at the hotel, the initial room I was assigned had a very strong mildew smell to the point where it was difficult to breathe. The room was also far from my group of friends, even though I had requested to be placed near them in a connecting room. I later confirmed that request was noted, but it seems it was overlooked.

Because of the smell, I ended up staying in my friend’s room that night. While there, we noticed that the room directly next to hers was both connected and vacant.

The next morning I went to the front desk to explain the situation. Unfortunately, the staff member I initially spoke with seemed frustrated that I even had a complaint, even though I was polite the entire time. He stated he wasn’t the manager and walked away mid-conversation, then returned repeating my concerns. When I mentioned the vacant connecting room, he immediately said it would be an upcharge rather than offering it as an option or explaining the situation in a helpful way.

After a brief back-and-forth, he went to get the manager. However, when explaining the situation, my concerns about the mildew smell and room placement were not communicated—only that I wanted a room that “cost more.”

Thankfully, the manager was extremely kind and accommodating. He listened to my concerns and was able to switch my room without any issues at all. I truly appreciated his professionalism and willingness to help resolve the situation.

Overall, other staff were kind, helpful, and quick.

Friends

4/10

Poor

16 Mar 2026

Jawanna

Tub was clogged, roaches, room was very small

10/10

Exceptional

16 Mar 2026

Maquita

Love the property and staff was amazing

Family

10/10

Exceptional

15 Mar 2026

Christina

Great budget stay w friendly staff would stay here again and tell my friends.

Partner

6/10

Pleasant

15 Mar 2026

Orson

Nicer motel conversion, but it’s still a motel. Worth it if you get a really low rate

10/10

Exceptional

15 Mar 2026

Thomas

Really friendly staff, paid attention to me and made me feel safe and welcome. I hope the restaurant reopens but until then, turn right and go to the taco joint a few blocks down.

8/10

Excellent

14 Mar 2026

Rafael Contreras

Buen hotel, está cómodo, el internet es muy bueno, sin embargo los alrededores son bastante feos, obvio no es culpa del hotel, pero de alguna manera quitan puntos al gran servicio del hotel.

Self

2/10

Poor

13 Mar 2026

I hate leaving reviews , but the pictures listed are SUPER misleading. You can tell they tried , but nevertheless STILL misleading. Especially for the money spent .

10/10

Exceptional

12 Mar 2026

Anthony

Great experience

Family_with_children

6/10

Pleasant

12 Mar 2026

Denisha

This is a motel. The staff was welcoming and helpful! Rooms are clean. Pool is 4ft deep. Food was mid. Bar area is cool. Drinks were worth the prices. Local bus stop just a block away! The town is walkable! Houston is HUGE!

2/10

Poor

11 Mar 2026

Andrea

Made a reservation and it was confirmed. Two days before I was supposed to check in they called and canceled my reservation because they wanted more money.

Self

8/10

Excellent

11 Mar 2026

Casey

Hotel was clean, the beds were very comfy & it was conveniently located with easy parking. The staff was also super friendly & helpful.

I had to go with 4 stars though because it was very basic for the price - no frig, no microwave & no place to hang clothes.

I’d say if you’re looking for a clean & comfortable place to crash between your Houston adventures, go for it! If you’re looking for luxury or a hotel ‘experience’, this is probably not the place for you.

Partner

8/10

Excellent

10 Mar 2026

Elva

Great stay! The room was clean, the staff was friendly, and the location was convenient. I would definitely stay here again.

Family_with_children

4/10

Poor

10 Mar 2026

Kea

I thought this was going to be a cool and updated hotel. It was very run down and probably the grossest hotel i've stayed in in a long time. There was a pool party outside our door with a dj and the freeway overpass could be seen from the window as well. There was no way to walk anywhere decent. We drove off as soon as possible.

Partner

10/10

Exceptional

08 Mar 2026

tori

Yes

Self

4/10

Poor

06 Mar 2026

Kiara

I was really disappointed about my second stay here my first day it was great it was incredible we enjoyed it which is why we booked it a second time however this time I literally paid more for Less so initially we got our room that was smaller than our first time here which was okay however the next day I saw that I was double charged and so I went spoke to the receptionist he said because it was done away he didn't like he went ahead and recharged me and assured me everything would fall off didn't end up falling off till a week later and it put me in a really stressful situation because I was double charged the money I had saved to spend this weekend with my fiance was now gone and again it's not because I wasn't charged it was simply because he didn't like how the original person inputed it he cleanliness of the rooms weren't all that great it was a lot of hair trash and the surrounding area was just not that good from the first time we went and was only a few months apart from my first visit to this one

Partner

10/10

Exceptional

25 Feb 2026

Reshonda

It was perfect

4/10

Poor

25 Feb 2026

Zaid

The room missing a fridge, when i asked for a fridge the front desk refused to provide one till the next day.
The cleaning team were so great and provided the fridge themself, the front desk were terrible. The front desk was like .. ah ah ah that’s not available only for suites.
The room itself, the bed were broken, the door to access the room was broken and not opening smoothly. They charge me extra $22 I don’t know for what it is reflected on my bank account..
The room were so clean, thanks to the cleaning team. The management were very unprofessional and not good at all. 2 stars for cleaning team only.

I am Very unsatisfied with my stay and my experience with expedia. My first time and it wasn’t pleasant experience with Expedia.

Partner

6/10

Pleasant

23 Feb 2026

Christopher

Rooms nice from picture, however place is showing age. Bathtub in 346 looks horrible, paint chips, Stairs to go up to rooms are rusty with holes, huge gap in between door, no way to contact front desk as no phone in rooms, not even a QR code. Has a lot of potential, just a lot of shortcuts to save $.

Self

10/10

Exceptional

23 Feb 2026

Raven

I enjoyed the decor and vibe of the hotel. The staff was very warm, welcoming and helpful. We came in town for a vacation. The manager personally gave us a list of places to visit in the city. Would highly recommend this place to anyone, and I'd be happy to return.

Partner

6/10

Pleasant

23 Feb 2026

Nelly

The room was great; however, it was not soundproof, and noise from surrounding rooms could be heard. Additionally, the continental breakfast was not refilled or restocked after guests had eaten.

Family

6/10

Pleasant

22 Feb 2026

Hooman

Very average and the staff is very courteous.

Self

4/10

Poor

17 Feb 2026

Rosely

Bed sheets had stains and room had some bugs

Self

8/10

Excellent

17 Feb 2026

Irene

Clean room

8/10

Excellent

16 Feb 2026

Jennifer

N/a

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Emily

The staff was amazing.

Partner

10/10

Exceptional

16 Feb 2026

Daniel

Enjoyed the room for the Night excellent service quiet and clean room

Leisure Partner

10/10

Exceptional

16 Feb 2026

Daniel

Rooms are clean. People are nice and friendly.

Leisure Partner

4/10

Poor

15 Feb 2026

Chioma Ashley

Was originally given a room type I did not book. I booked a king suite and was given a regular 2 bed. After I was able to check in to my correct room other people came knocking on my door as they apparently were also assigned the same room. For it to be a suite with a microwave and large fridge I would’ve expected plates, cups, paper towels, and utensils. None of that was in the room. I had a large roach in my room. Fire alarms going off after midnight. The smell of a dirty toilet traveling within the bedroom part. For something renovated and priced the way it was I would’ve expected a much better experience. Truly felt like I booked a motel. Unfortunately I would not be back nor recommend

Partner

6/10

Pleasant

15 Feb 2026

alicia

I hate leaving a bad review bc it looks like this place is really trying… but I feel they missed the mark.

I booked it online bc it had a cute retro vibe… but it seems their website has some misleading info…

Their site shows “Our ground floor features a stylish restaurant and bar.”
I didn’t see a restaurant here. Also there’s no menu to be found.
There is seating and tables outside and in the lobby though so maybe that was it?
Their “bar” also has no liquor license so they don’t sell cocktails.

Their site also shows “All our comfortable rooms feature luxury-grade mattresses…”
Our king bed had an old, worn out mattress with sunken in spots, in dire need of replacement. One sheet, one thin comforter, no extra blankets. Our room also smelled musty and felt humid.

There’s no microwave and fridge . It looks like you have to pay more for a suite to get those, which I think should be standard equipment in an average hotel room.

The courtyard view was nice but it faces the major highway so there’s road noise. If you’re a light sleeper, bring something to drown out noise because you can hear everyone walking by your door and above you if you’re on a lower floor.

I will say that the pool area and outdoor seating was very nice and clean. The staff were also really nice.
I hope they continue to improve because there is potential there.❤️

Leisure Partner

4/10

Poor

09 Feb 2026

Mieshia

There was no fridge , no microwave in the room && the wall plugs were across the room . Breakfast options could be better for the price of the room I expected much more .

Business_and_leisure Partner

10/10

Exceptional

06 Feb 2026

Robert

Room was comfortable in bed was cozy.
Great for a one-night stay

Business Self

4/10

Poor

06 Feb 2026

Miguel

The room definitely felt neglected, there were stains on the cabinets & sink.

10/10

Exceptional

04 Feb 2026

Rebecca Y

Love staying

Partner

10/10

Exceptional

23 Jan 2026

Demarjai

Very good room

8/10

Excellent

18 Jan 2026

Savannah

This property is good if you need a reasonably priced option for one night in Houston.

Pros: Friendly and hospitable staff, comfortable beds, great location to be a close driving distance to many locations especially in the heights

Cons: Walls are paper thin so bring a sound machine to sleep at night, towels are tiny and scratchy, no amenities in the room such as a fridge or microwave.

Overall would stay again and recommend if you just need an option for a quick stay while in the heights.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Rebecca

We will be coming back soon

10/10

Exceptional

11 Jan 2026

Very pleased with property

8/10

Excellent

10 Jan 2026

Fanya

Got to the hotel around 2:30a.m, paid for the day before as I knew we would get in late and wanted to make sure we had somewhere to sleep before the 3:00p.m check-in.
From the outside, my husband was not very happy when he saw where we were staying, he was ready book a different hotel but I asked we stay the 1st night and if he's uncomfortable we can make other arrangements. Surprisingly the room was cozy, very clean and bed was comfortable.
Staffs were courteous and very helpful supplying extra towels. We were on the top floor and because we were staying 8 nights they suggested we move to the bottom floor to avoid the stairs (3 floors, no elevators). The room provided was quite similar to the one on the top floor.
Noise was not an issue but I would suggest they work on getting a restaurant. We had to doordash or drive to get something to eat.
I'll give the a 8/10. No closet, no safe in rooms but they do have drawers. You can get heat or AC when needed. Property on a whole was clean. There is someone at reception 24/7 and yes, we stayed the entire 8 nights. He was comfortable.

Lynn

10/10

Exceptional

06 Jan 2026

Rebecca Y

Everything was perfect

Partner

10/10

Exceptional

05 Jan 2026

Donald

Stay quiet and staff was helpful

Leisure Self

10/10

Exceptional

05 Jan 2026

Gilbert

great retro place and very clean and secure.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Alexia

yes it was clean

10/10

Exceptional

02 Jan 2026

Allyson

Clean rooms, friendly staff, and the price is was absolutely worth being safe on New Years Eve.

Business_and_leisure Partner

10/10

Exceptional

01 Jan 2026

Brooke

I absolutely loved this place. I live in Houston and just wanted a night away for New Year’s Eve. Quiet and comfortable. The decor was perfect. The lighting was perfect. Just an amazing relaxing stay.

Partner

4/10

Poor

31 Dec 2025

Karwan

Dirty

6/10

Pleasant

28 Dec 2025

Lazaro

It was a nicely restored motel. The rooms were very pretty inside, but the sheets and walls were dirty. The “continental” breakfast was disappointing as it was only coffee and dry oatmeal packs. The surrounding area was pretty sketchy, but it was only about 15 minutes from the museum district which is where we spent most of our time. Overall, it wasn’t a bad stay, but we won’t stay here again.

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Margarita

The service was great, the front desk clerk was so kind and helpful. My room was dissapointing unfortunately. It was odd there was no phone and no fridge. The fridge i can understand but the phone part was very odd. I walked around in my socks while i got ready for a night out and my socks were so black! Which tells me they do not mop the floors regularly. Ive literally walked barefoot outside before and my feet werent that black, it was insane. There were a few broken lights. Overall the stay was okay. The place was clean from bugs and the beds were comfortable. The pool looked very clean and they are pet friendly from what i saw.

Friends_and_family Friends

10/10

Exceptional

09 Dec 2025

Dustin

Loved the space, quite yet close to everything!

Leisure Partner

10/10

Exceptional

01 Dec 2025

Wayne

I enjoyed my stay no real complaints especially considering the cost and it's pretty centrally located. I was able to extend my stay and keep my same room. Everyone that worked there I interacted with was nice. The room was clean but just a side note there's no Mini fridge in the room or microwave if that's important to you. At times it was a little noisy but nothing too crazy. Would stay again for sure.

Leisure Self

10/10

Exceptional

29 Nov 2025

Michelle

I always stay here when in Houston for work. Fun place and very clean. The staff is over the top friendly and accommodating!! I requested a mini fridge my last trip. Not only was there a mini fridge in my room, but the manager remembered that I requested two extra pillow during my last stay. The extra pillows were already on the bed! It is such a cool place. I highly recommend!

Business

10/10

Exceptional

26 Nov 2025

Mark

It was great

10/10

Exceptional

23 Nov 2025

Jakob

Very nice remodel. Nice staff. Everything was clean for us.

Leisure Partner

8/10

Excellent

17 Nov 2025

Anthony

Friendly staff.

4/10

Poor

16 Nov 2025

Michael

Some rooms had refrigerators and some didn’t. One of rooms was dirty and we had to beg to get moved to a new room. Hotel had some cool pics and great pool.

Business

6/10

Pleasant

13 Nov 2025

Rodney

Well, beds are ok. Property is conveniently located in the Heights. Nothing special.

Leisure

10/10

Exceptional

11 Nov 2025

Robert

Rooms were clean! Great service and great amenities!

Leisure Partner

10/10

Exceptional

10 Nov 2025

Bronwyn

Really nice place. Renovated motel, that was perfect for a night (or more, if we needed it) stay. Very comfortable room, with great decor. Super helpful and the friendliest staff. The pool and outside area looked so cool, unfortunately we didn't have time to take advantage. We would absolutely stay here again if we're back in Houston.

Partner

6/10

Pleasant

08 Nov 2025

michaela

The place was okay. I booked a 1 king bed suite and got a 2 bed queen room. When I went to the front desk to let them know what I got wasn’t what I paid for, the front desk guy was really

10/10

Exceptional

07 Nov 2025

Meghan

I give it five stars, but I didn’t have a blow dryer or a mini fridge

10/10

Exceptional

07 Nov 2025

Andrew

Friendly staff, good vibes!

6/10

Pleasant

05 Nov 2025

Stephany

The check in person was great but it was definitely a motel. I could not stay there. I checked out within the hour

10/10

Exceptional

05 Nov 2025

Brittany

Bradford was super amazing. Seriously went above and beyond any hotel employee ive ever encountered. From helping me get everything i own out of the uber and into the lobby, to waiting around until i was able to figure out the transferring of my funds, and my payment declining a million times, unknowi

2/10

Poor

01 Nov 2025

Samone

The room was not properly cleaned

10/10

Exceptional

01 Nov 2025

robert

Clean, offbeat place. Great price

8/10

Excellent

30 Oct 2025

Susan

I didnt go to the pool area but the seats looked comfy. Someone tried to come on my room without knocking.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Krystal

Staff was really nice and it was a cute spot! Easy to get to places and really close to White oak which is what we came for. Would stay again!

Leisure Friends

10/10

Exceptional

27 Oct 2025

Victor

Comfortable room

10/10

Exceptional

27 Oct 2025

Jeanie

The good vibes will bring me back to this property! Unlike anywhere I’ve ever been!

8/10

Excellent

27 Oct 2025

Lurinso

Very nice staff. It exceeded my expectation upon arrival for sure. Thank
you for a pleasant stay.

Leisure Self

8/10

Excellent

21 Oct 2025

Terri

Great location for us

The pool area and outdoor lounge was great! The rooms were clean and stylish. No mini fridge. And there is no longer a bar or food. Otherwise, it felt safe and was a great central location to get to family and friends in the Hieghts and Montrose. I would definitely stay again for functionality of location.

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

Roberto

No bar and no dining as per the picture and advertising. Very disappointing we had to leave the premises to go eat

Leisure Partner

10/10

Exceptional

13 Oct 2025

Kelli

This was a fun place! If you have a group, hanging outdoors by the pool and common spaces would have been a blast. The bar was closed, which was a surprise, but you could BYOB. Friendly staff.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Mollie

Lovely property and very well priced! Can't wait to come back and bring my dog with me!

Leisure Self

6/10

Pleasant

11 Oct 2025

ANA CRISTINA

There’s no breakfast!! Weird smell .

Leisure Family

10/10

Exceptional

05 Oct 2025

Tina

The room was excellent and the whole stay was wonderful but they have some of the best staff ever I want to thank them for my wonderful stay one of my favorite hotel now definitely will be back

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Paul

100