Name: Extended Stay America - Houston - Northwest
Address: 5454 Hollister St, Houston, 77040, US

10/10

Exceptional

16 Jul 2026

Edith

Service

Partner

10/10

Exceptional

24 Jun 2026

Benjamin

Excellent staff

10/10

Exceptional

12 Jun 2026

Yumiko

Wonderful!

Self

8/10

Excellent

28 May 2026

Benjamin

Everything was great

2/10

Poor

12 May 2026

Tanya

we checked out early. We’re trying to get our money back for the last three days because of the roaches and the nastiness of the rooms. They said they’re waiting on the manager so they can get the code for the refund.

8/10

Excellent

14 Apr 2026

Bryant

Great prices...nice staff

Partner

8/10

Excellent

06 Apr 2026

Jamilu

Okay

10/10

Exceptional

30 Mar 2026

Stephen

Hotel staff was amazing. I would definitely stay there again.

Self

4/10

Poor

17 Mar 2026

Sabrina

Found out upon arrival that the elevator was broken and we were on the 3rd floor. Accepted it, but then we were assigned to a room that already had a couple in it. Just so happened that the clerk who checked us in came up the stairs as we were going to talk to her. Said she didn’t know the room she assigned us to had someone there. Gave us the room next door. Room was clean; however the room, hallway, and stairwell all smelled like dog pee. Constant flow of people going in and out (room was right by the stairs). People hanging out all around the property.

Partner

2/10

Poor

16 Mar 2026

Fernan

I booked a room about 3 weeks early and the MORNING OF my check in they called me saying they were overbooked and had no room for me. Bad service.

Family

2/10

Poor

15 Mar 2026

A

It was bad first of all the elevator didn't work than heading up the stairs the exit door was wide open. Next the hallway smells like smoke (drugs) walking down the hallway you can hear females talking loudly the room smelled bad didn't stay I left there asked for a refund

Family_with_children

4/10

Poor

17 Feb 2026

Brittany

Great staff. Room ideas the disappointment, no hot water and seen a few bugs

10/10

Exceptional

09 Dec 2025

Luis Miguel

Nice staff

8/10

Excellent

06 Dec 2025

Avijit

Room clean and spacious. However, lots of small roaches came out at night in the kitchen area. Security guard outside parking lot is strongly recommended.

Leisure Self

10/10

Exceptional

01 Feb 2025

Deonsha

David at the front desk was pretty dope and I checked in having a BAAAAAD day with so much going on. Great customer service goes a long way. Room was neat and clean and the accommodations were spot on in a pinch. Great price point for sure.

Leisure Self

2/10

Poor

01 Feb 2025

Darciea

Fleas & roaches. No cooking equipment available. No chairs available to eat at the table.

Business_and_leisure Friends

10/10

Exceptional

09 Nov 2024

Kjerstin

Great place for my family until apartment gets ready

Business_and_leisure Family_with_children

6/10

Pleasant

09 Nov 2024

May Phyu

Quiet and peaceful

10/10

Exceptional

05 Nov 2024

Kjerstin

Family friendly

2/10

Poor

01 Nov 2024

Porsha

Roaches! Don’t go here

Self

10/10

Exceptional

24 Aug 2024

DEEQUAN

I enjoyed my stay at the staff was friendly and great service full hospitality. Can't wait to come back for a week stay in a mth or two. Thank you.

2/10

Poor

20 Jul 2024

John

There no room available and i called about my money back and u all didn't pick up the phone at all

Friends_and_family Family

2/10

Poor

11 Jul 2024

Sumaira

Toilets didn’t work. No hot water. No pool operational. No wifi and the roof was leaking No bfast. And it smelled really bad. Very unhygienic and unsafe. Horrible experience do not go!!!

2/10

Poor

02 Jun 2024

Dago

Room was nasty, smells horrible, can’t sleep so we decided to leave early morning, we rented for 2 nights and used only hours. Worst experience ever

Business_and_leisure Family

2/10

Poor

26 Apr 2024

Aja

The phones and wifi didn’t work and it took hours before someone showed up to the front desk but still provided no assistance

Leisure Self

2/10

Poor

16 Jan 2024

Christopher

I found blood on my sheets and a roach in my room. I have a video of both. At check in there was no one attending the front desk. When attempting to resolve the issue with the roaches, the manager couldn’t be find for two hours.

Business Self

10/10

Exceptional

13 Nov 2023

Luis

Great hotel

Family

4/10

Poor

07 Aug 2023

Jessica

The staff was very friendly and helpful when needed. The room had roaches pretty bad and the hallway and room smelled bad.

Leisure Family

2/10

Poor

20 Jul 2023

Ken

Roaches in our room. Management would not compensate us for the room.

Leisure Family

4/10

Poor

22 Jun 2023

Marco

Bad smell since you arrive, the rooms with terrible carpet no wifi working in rooms, never came to clean room. Really bad expirience

Leisure Family

2/10

Poor

12 Jun 2023

Kimberly

The first night we were there the lights went out around 6ish . The lights came back on around 3ish that morning. So we were super Hot until then. Bugs came out in the kitchen area once they sensed the lights were out😡 The elevator smelled like raid Everybody! Nobody could access the pool because something had to be done to it on Monday 😤 and we left that Sunday evening.
The pillows were flat,sheets were stained,It was just pitiful. Its just somewhere to lay your head. The staff was really friendly though. So i didn't take it out on them

Leisure Family

10/10

Exceptional

25 Feb 2023

Cynthia

My first time riding greyhound, it's been excellent!

Leisure Self

6/10

Pleasant

04 Dec 2022

Kellye

Not satisfied

When I arrived at the property I was unable to get into the lobby. Check in was quick. The room was ok but I noticed on the second night there was a roach in the bathroom and in the kitchen area.

Self

4/10

Poor

13 Nov 2021

Claudia

I was very disappointed that in my 2 night stay there was no housekeeping and there was alot of roaches. I used this hotel prior and it was nothing like this time. :(

Friends_and_family Family

6/10

Pleasant

01 Sep 2021

Maya

There was a terrible smell in the hallways and Small roaches in the kitchen and bathroom area

Leisure Family_with_children

6/10

Pleasant

18 Aug 2021

Verified traveler

Upon arrival the front desk was unmanned, as a safety precaution the inner foyer door locks and requires a desk person to remotely open. As a result I stood for 10 minutes holding my luggage as I was stuck in the foyer and couldn’t enter the air conditioned waiting interior.

The room was not available at 6pm day of and was asked to wait additional 15 mins for room to be prepared.

Upon walking into room trash was not taken from prior occupant.

Business Self

8/10

Excellent

12 Aug 2021

Verified traveler

It’s in a decent location.

Business_and_leisure Family

10/10

Exceptional

03 Aug 2021

Shatyren

Nice

Business_and_leisure Family

2/10

Poor

25 Jun 2021

Verified traveler

Never stay at property- And was not refunded- called and representative lied about refunding me . Will
Never book through Expedia again

Leisure Family

2/10

Poor

21 Jun 2021

Dinnonn

It' was horrible no running running. And no telephone last but not least my girl friend as hit emfhrj5u

Self

8/10

Excellent

20 Jun 2021

Eric

The bad is comfortable, but the wifi is very unstable even you paid for the Premium use!!

Business

4/10

Poor

21 May 2021

Robin

The room had roaches

Friends_and_family Friends

8/10

Excellent

17 May 2021

Verified traveler

Clean, no thrill or frills. Friendly, courteous, very helpful late night front desk staff. Thankful for last minute availability!

Friends_and_family Family

10/10

Exceptional

30 Mar 2021

Verified traveler

What i liked, room with a kitchen for a reasonable price. First time using this establishment... will be looking for this brand in other areas of my travels...there is nothing fancy, which i like

Business Partner

10/10

Exceptional

31 Aug 2020

J

Staff friendly and greeted when walked in. The hotel was clean.The only problem that need to pick The trash up in hallways that people leave The room didn't have a microwave for a 2 days had to call a couple of times for it bathroom big. The icebox was cold. Will be staying again

Business_and_leisure Family_with_children

6/10

Pleasant

29 Aug 2020

Gary

Could have been better

The actual stay itself served his purpose for the evacuation of the bad weather that was coming. First the air conditioning did not work enough to keep the whole room cool during the course of the day secondly only half of the stove worked so we were only able to use two of the burners and not all four thirdly the towel rack in the bathroom came down we reported it to the front desk the next day the repairman came up claims he was going to fix it said he was leaving to go get his said he was leaving to go get his tools but he never returned to do the repair

Friends_and_family Family

10/10

Exceptional

26 Aug 2020

Kevin

O time for work only relaxation.

I can say a lot about this place it is very much good to be at as far as the surroundings and it's really convenient.

Self

10/10

Exceptional

18 Aug 2020

Britanya

Best hotel I’ve stayed in a long time. Everything

Everything was nice and clean. They had good service. Soon as you called they responded quickly. Very very nice peole at this hotel I
Would definitely stay here again if I’m in the area.

Partner

2/10

Poor

30 Jul 2020

Disappointed

I booked through expedia for 1 night. When. I checked in, the lady at the front desk charged me two $54 transactions in error. Leaving me with 74 cents in my bank account. The next day i spoke to the manager and told her the fees were still there. All she could say aas that she cancelled it.even though i had 0 money, no where to stay, and no food, she told me to leave and figure it iut on my own. It was their error ans i got stuck eith being hungry.

Leisure Partner

8/10

Excellent

04 Jun 2020

Verified traveler

Good stay. Outdated appliances and cookware.

Self

10/10

Exceptional

23 Apr 2020

Cee

Very nice place would recommend to any family that is traveling

Friends_and_family Family

10/10

Exceptional

17 Apr 2020

Lesilee

Courteous Attendant

Thank you for your hospitality. I arrived hours ahead of my check in time, and the guy says that's ok ill get you taken care of ...and he did...he was very courteous...the room was clean and the bed was comfortable. Thanks again.

Self

10/10

Exceptional

15 Apr 2020

Verified traveler

Really like this hotel it’s clean and staff are great!

Friends_and_family Family

10/10

Exceptional

12 Apr 2020

Shaquana

Great staff

They had great customer service. Really friendly will definitely be going back.

Partner

10/10

Exceptional

07 Apr 2020

Patrick

Throughly Surprised.

I so enjoyed my stay. I wasn't expecting a Suite. I was just anticipating a room, but it was cut out like an apt.

Self

10/10

Exceptional

01 Apr 2020

Cee

I was very impress with the property it was clean and room was spacious I will return

Friends_and_family Family

8/10

Excellent

25 Mar 2020

Verified traveler

I like that u can have the guest over without being harassed

2/10

Poor

14 Mar 2020

Dutch

Need remodeling, smelled like a ashtray in the room

Business

6/10

Pleasant

02 Jan 2020

Verified traveler

The TV volume didn't work and my room was too cold

Friends_and_family Family

10/10

Exceptional

03 Nov 2019

Verified traveler

Got a free upgrade on the room two beds and a sleeper sofa

Business Family

2/10

Poor

05 Oct 2019

Verified traveler

Hope don’t get charge for this night because when we got there wasn’t any room available and staff members weren’t helpful or nice

2/10

Poor

03 Sep 2019

Verified traveler

Nothing good to say it was horrible!! No breakfast, a non-smoking room smell like weed.

Friends_and_family Family_with_children

2/10

Poor

16 Jul 2019

Brinklyn

Don’t go

HORRIBLE

Partner

10/10

Exceptional

15 May 2019

Rebecca

Safe place long way from home

The staff there are wonderful! So helpful. They go above and beyond to make one feel at home. Boys there for a 3 month stay for work. Beds very comfortable and even tho by highway noise not a bother. The only negative if I had to find one .. the gym equipment is not functional. Has laundry facility on site. Easy access to all kinds of food and shopping within one circuit without getting on the crazy highway. Safe area. Folks staying there are very friendly. So if you are looking for a long term stay choose this place! Join the rewards program and get special pricing. I am a mom who found this place for my son for summer Internship. It's perfect for college kido.

6/10

Pleasant

03 May 2019

John

Bring your bug spray

The suite was nicely laid out. Had a big kitchen , full fridge. The problem was, I was bitten all over my legs by some kind of bug, most likely fleas. There is no maid service unless you stay 7 or more days, which would have been nice to know. Overall, the room was excellent if the fleas didn't eat me alive.

8/10

Excellent

09 Mar 2019

Michael

It was ok.

8/10

Excellent

05 Mar 2019

Verified traveler

I had to keep asking for towels because he room was cleaned(supposedly) and there were no clean towels in the room. I also left a brand new robe and when I went back for it I was told that I didnt leave it. I guess housekeeping got a brand new robe and never reported it.

Partner

6/10

Pleasant

22 Feb 2019

Monique

Treat everyone equally it matters

The lady working the desk was rude. When I first got there their was a black gentleman that open the door for me as I came in . I believe she thought we was together. He kept walking while I went to the desk and she yelled at him to stop . Made him say his name and pull out his room key. Then she came back to me and ask me “ what do you want “ . I said my name and said it was my first time here and she changed her whole persona . She tried to be nice and friendly after that but it was some more gentleman’s that just walked by (white) and she didn’t say nothing just looked at them and went back to talking to her kids . Her kids was there and very loud . As I was filling out my paper work. It was a nice stay but that really stuck with me . I will stay at extended stay again but not this location.

Partner

2/10

Poor

26 Jan 2019

Denise

Hotel was dirty and room smelled like cigarettes. Sheet and pillowcases smelled like cigarettes. I will never stay here again

Partner

2/10

Poor

24 Jan 2019

Verified traveler

The room was Disgusting and they were body hair is in the bed and it smelled horrible

4/10

Poor

10 Dec 2018

Peaches

Front door is broken and open 24/7 there are frequently undesirables lounging in the lobby. Seems unsafe

8/10

Excellent

09 Dec 2018

Verified traveler

The room didn’t receive maintanance service in one week

Business_and_leisure Self

6/10

Pleasant

06 Nov 2018

Colleen

The hotel had many people that lived there. The halls were dirty. There were kids running the halls. The trash was overflowed and terrible smell. Although my room was decent the cleaning staff did not do a good job of cleaning.

4/10

Poor

06 Nov 2018

Verified traveler

The entire hallway stunk of something awful. Then when I entered the room it damn near brought me to me knees it was soo bad. Graffitti all over the walls.

10/10

Exceptional

21 Oct 2018

Verified traveler

This was nice place to stay. The room was spacious and clean. It was a great price for a quality room.

6/10

Pleasant

04 Oct 2018

Christopher

Everything was good except I was in a room the first night and the trash had not been taken out and there were no towels in the bathroom and I didn't get get any until 1 am. The air was also not working properly. I was finally moved to another room the next night.

Partner

8/10

Excellent

02 Oct 2018

James

Only complaint is no trash cans were available in the room.

2/10

Poor

28 Sep 2018

Keoni

DISGUSTING!!!!

Obviously they do not clean their rooms thoroughly. Make sure you check UNDER you bed for USED condoms!!! No trash can I’m the room. Just filthy!! I’m almost certain my sheets were dirty as well. I may go get a tetanus shot!

10/10

Exceptional

26 Sep 2018

Autium

I love it

8/10

Excellent

02 Sep 2018

Tanya

!?!?!?????????

Nice location near stores, for shopping, and much more like a home away from home. They need a new manager at the location. Check your room before you move in for cleanliness...

Family

10/10

Exceptional

23 Aug 2018

Autium

They won my heart

Amazing

Partner

8/10

Excellent

13 Aug 2018

Giovany

I saw a cockroach in the bathroom,

Partner

10/10

Exceptional

01 Aug 2018

Jeanette

Loved it!!!

Fantastic service, nice room. There is construction in the area, but the hotel is not in control of that. I will stay here every time I come to Houston on business. I felt safe and I was able to take my coffee and granola bar to go. It was awesome!

6/10

Pleasant

30 Jun 2018

Verified traveler

Spent one night and the bed was not comfortable and my wife got stung by something.

10/10

Exceptional

20 Jun 2018

Muhammad

big room ,
nice and clean room
close to office

10/10

Exceptional

06 Jun 2018

Mabel

Better than expected ! Thank you

I’ve been in another Extended Stay América location before, but this one location was pretty good, staff was friendly , the only bad thing was some children playing onto elevator areas, what can be little bit awkward for people doesn’t like too much noise

10/10

Exceptional

05 Jun 2018

Hollie

Best stay ever

Very professional, friendly and polite. Knew their job each and everyone I had a question for. Only thing is I did like that state we visited. Hope you guys are all over the world.

Family

8/10

Excellent

30 May 2018

Verified traveler

It was okay

When we checked in and got to our room, the room had not been cleaned. We were assigned a bigger room, free of charge, so no big complaints. We were just in a hurry to get checked in because we had somewhere to be shortly after. Desk attendant was nice. Breakfast shouldn’t really be called “breakfast”, if that’s what it is. They only had granola bars, muffins and juice.

Partner

4/10

Poor

24 May 2018

Brenda

Totally unprepared! Neighborhood is bad enough that lobby door is kept locked at all times. Breakfast was almost nonexistent - a few granola bars, prepackaged muffins and instant oatmeal with coffee. I will not go back. Only stayed as I did not know area and was afraid I would not find better unless I want downtown. Was not even comfortable to go out to restaurant for meals. Stopped once at Subway down the street and had to get them to unlock door for me to go in.

8/10

Excellent

07 May 2018

Felipe

Couldn’t ask for more

Great service from the overnight front desk staff. Did not expect such a spacious and clean room. Will be returning again.

Friends

6/10

Pleasant

06 May 2018

Angela

Bad Co-workers

The rooms are laid out very nice. Upon checking in, the front desk clerk was very nice , however other staff had informed her that all rooms were clean and she put myself and another person into rooms but when we checked both rooms had never been cleaned, like all day. I was tired and disappointed that I had to go back down stairs to get another room. I feel bad for the clerk as it was not her fault. The other I entered smelled bad until I turned on the AC. Hollister rd was being worked on and soon to close so it was inconvenient to get around the area

8/10

Excellent

16 Apr 2018

Gilbert

Okay

8/10

Excellent

17 Mar 2018

Delvackia

Pleasantly happy

The construction on Hwy made it difficult to get location but I feel stay was very relaxing and comfortable 😊

6/10

Pleasant

17 Mar 2018

Verified traveler

It was okay...

Family

6/10

Pleasant

08 Mar 2018

Verified traveler

It's a ok hotel

The room was ok..but when I go to check in. Lady at the service desk gave me a key to a room that someone was in..lol

8/10

Excellent

07 Mar 2018

Miguel

Mehhhhh

No ice machine available, vending machines out of service, no blankets on one of our beds, breakfast was a joke granola bars and bad coffee.

Family

10/10

Exceptional

06 Mar 2018

Shalanda

Good Times

It was very pleasant they made us feel welcome even though we didn’t catch breakfast.

Family

8/10

Excellent

04 Mar 2018

M

I thought the stay was comfortable. I enjoyed my stay.

6/10

Pleasant

02 Feb 2018

Russ

Worked out well. Convenient for my purpose.Needs a upgrade soon because it's getting worn down.

2/10

Poor

29 Jan 2018

Wayne

Terrible room amenities.

Not 1 trash can in the room.

Bath lite out. No maintenance personnel on duty for 2 days. Had to take lamp shade off of hall lamp and use hall mirror to shave. Staff said there was nothing they could do!!!!!!