Name: Woodspring Suites Houston Northwest
Address: 5350 W Sam Houston Parkway North, Houston, 77041, US

10/10

Exceptional

30 Jul 2026

Faraneshia

The rooms are updated/clean. The staff was great. Amenities (gym, vending, washing) all open and working. Recommend bringing cash/coins. Bring extra towels/tissues for extended stay. Parking easy/safe. Convenient location. Would stay again!

2/10

Poor

25 Jul 2026

William

First impressions were disappointing. Walking into the lobby, there was a strong odor that was difficult to describe, but it was definitely unpleasant. The elevator didn't feel safe—it made noises and felt like the cables or other components were slipping.
When we entered our room, which included a cooktop and refrigerator, it smelled as if it hadn't been properly cleaned and had a strong, unpleasant odor. There were also no cooking utensils provided, even though the room had a kitchenette. Most importantly, I didn't feel safe staying there with my young children, which made the experience even more concerning.

10/10

Exceptional

17 Jul 2026

Carlos

Wifi needs to improve.

Family_with_children

10/10

Exceptional

11 Jul 2026

Terence

Clean room also beautiful staff

Self

6/10

Pleasant

01 Jul 2026

Erick Salvador

I was there for 2 weeks and the housekeeper never arrived, I never received a cleaning in the room nor clean towels, the terrible internet

Business

2/10

Poor

30 Jun 2026

Leroy

Wife was bite buy spider in room found 2 different spider nest in room. Closet was molded n made whole room smell like old cigarettes whoever the previous guest was covered the smoke alarm with some type of paper. Once told the front desk of all of this, she basically rolled her eyes and said that she would contact her manager and was never called back.

Partner

6/10

Pleasant

28 Jun 2026

Alex

Terrible customer service

6/10

Pleasant

18 Jun 2026

Amy

It was relatively clean but the room smelled so strongly of wet dog, it was hard to manage.

Self

4/10

Poor

14 Jun 2026

Noemy

My stay was okay overall, but there were a few issues that affected my experience. The room had a noticeable odor that smelled like dog urine, which was unpleasant upon arrival. The shower also appeared to be improperly installed or maintained—the water was coming out of both the shower head and the connector, causing water to splash everywhere during use.
Additionally, the air conditioning took quite a while to cool the room down, and the beds were not very comfortable.
On a positive note, the staff was friendly and courteous throughout my stay, which I appreciated.
With some improvements to room maintenance and comfort, this hotel could provide a much better guest experience.

Family

6/10

Pleasant

14 Jun 2026

Isaac

Not the cleanest, also not the best staff. Came back after a long day at work and my key stopped working, front desk was already closed. Used the phone to call the number provided and a staff member wanted to charge me for asking for help after 10pm.
Showers were not the cleanest and the hotel spelled like w**d. I’d recommend staying somewhere else, but if you need to be in this area for a night or two. It’s ok. But recommend somewhere else entirely

Self

10/10

Exceptional

10 Jun 2026

Akeila

Staff was friendly, pet friendly

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Akeila

Tameka front desk was amazing. Facility was clean and staff was friendly

4/10

Poor

03 Jun 2026

Charde

It’s just a quick stay place I’m really iffy about where I stay so it wasn’t up to par for me

Friends

8/10

Excellent

01 Jun 2026

sungyun

Okay to stay

Self

10/10

Exceptional

29 May 2026

Giovanni

Very clean nice people and

4/10

Poor

26 May 2026

Christopher

I actually rented the room for my son, who left two days early because of a bad odor that he attributed to the black mold he discovered in the room. He intends to send me pictures, but I have not received them.

Self

2/10

Poor

13 May 2026

Sabrina

The property on the outside and the lobby was kept clean. On my first night While unpacking I saw roaches. I immediately took my luggage back to the car where I kept them. I left the hotel early.

Friends_and_family Family

2/10

Poor

12 May 2026

Diego

Room with roaches and cigarettes smell

Business

4/10

Poor

11 May 2026

Reina

the bed was not a king size you only get 2 pillows that have no cushion in them and the liner of the bed is plastic which makes the bed so hot. and on the portal it said 5 per dog stay they charge you 50 deposit first false advertising

2/10

Poor

29 Apr 2026

Christina

Roaches. Staff absent most of the time, which is bizarre given they can see you at the counter when they are in the back talking on the phones.

Self

2/10

Poor

03 Apr 2026

Mario

Booking claimed pans and cooking/eating utensils were included, turn out they are not included and needed to pay $20 extra for pots and pans and utensils!

Self

2/10

Poor

02 Apr 2026

Shirlentre

No good

2/10

Poor

28 Mar 2026

Traci

Arrived within 30 minutes of booking. Denied check-in due expired ID and refund despite not staying. Had to sleep in my car. Currently disputing charge.

Partner

10/10

Exceptional

23 Mar 2026

peter

Na

2/10

Poor

15 Mar 2026

emily

dirty.. roaches everywhere

Friends_and_family Friends

8/10

Excellent

14 Mar 2026

LANCE

WOULD STAY AGAIN

2/10

Poor

13 Mar 2026

Erik

The staff was terrible and unfriendly. We have never had such a bad experience at a hotel before. Would definitely not recommend.

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

Taylor

The room wasn’t up to my standards as far as cleanliness. The fridge was dirty and had stains on the outside and the shower needed to be deep cleaned. Also hallway had a strange smell.

Self

10/10

Exceptional

07 Mar 2026

Shirlentre

Laundry is horrible but hey

10/10

Exceptional

01 Mar 2026

azul

Nice hotel

8/10

Excellent

22 Feb 2026

Cordera

Room had an ant infestation staff was nice to put me in one without insects.

2/10

Poor

21 Feb 2026

Jose David Laboy

Upon arrival, I noticed that the elevators were not operational. After reaching my room, I found the shower was not clean and there were no towels provided. Additionally, when I went to check out the following morning, the office was closed and I was instructed to leave the keys on the counter.
Unfortunately, these issues made my stay less comfortable than expected. I hope management will address these concerns to improve the experience for future guests.

Self

2/10

Poor

18 Feb 2026

Jazmen

The elevator has been out of service due the entire duration of my stay and I have a 4

2/10

Poor

16 Feb 2026

Annie

The room smelled as if someone sprayed cans of roach spray all over the room. There were also 2 dead roaches on the ground.
When we were leaving in the morning there was a bad marijuana smell in the hallway.
No one was available at the front desk when I tried to checkout at 840am.
Definitely will not be going back, experience was horrible and overly priced.

Business Family_with_children

2/10

Poor

15 Feb 2026

Brayden

The room matter fact the whole hotel had roaches it smelled everywhere you go you ain’t gonna find no comfort there at all

Business_and_leisure Partner

4/10

Poor

29 Jan 2026

Kondababu

hotel is full of smell in the surroundings

Business

10/10

Exceptional

28 Dec 2025

Marlin

Buen lugar con lo necesario para estadías largas

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Bryant

Great experience!!

10/10

Exceptional

25 Dec 2025

Bryant

Easy check in

10/10

Exceptional

20 Dec 2025

Ruby

Nice location

Partner

6/10

Pleasant

16 Dec 2025

Sabrina

My stay was far from what I expected it to be. Unfortunately it was dirty and furniture was peeling, shower door was broken, and did not come with any utensils or pans to cook with as advertised in pictures. I’ve stayed at the Medical Center location and I had a much better experience there including the accessibility of kitchenware. Worst part about it was the roaches. We’ve kept our area very clean and we still had a few small ones come in due to other guest’s uncleanliness. The hallways had a foul odor because of this as well. Customer service wasn’t at its best ability either. In all, this location was disappointing, and could have made my vacation even better if the hotel was in better shape.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Leduar Luis

Clean room

10/10

Exceptional

07 Dec 2025

Abdullah

A couple roaches were running around. Need some pest control service.

Self

10/10

Exceptional

05 Dec 2025

Laroderick

YES, THE ROOM WAS GREAT!!!!!

6/10

Pleasant

25 Nov 2025

brittany

fav spot when i'm in the H

Self

2/10

Poor

22 Nov 2025

Marcus

i couldn't get a refund. im not staying there tonight

10/10

Exceptional

14 Nov 2025

Don

Clean

Self

10/10

Exceptional

12 Nov 2025

Don

Great

Self

10/10

Exceptional

09 Nov 2025

Don

Clean

Friends_and_family Family

6/10

Pleasant

26 Sep 2025

Zachary

The bed wasn’t clean. The bed frame had debris from the last person that stayed in there.

Business_and_leisure Self

10/10

Exceptional

10 Sep 2025

Jordyn

Good place

10/10

Exceptional

02 Sep 2025

Jessica

Great

2/10

Poor

19 Aug 2025

Melissa

All I can say the properties fine, but the receptionist sat on the phone from the time I was there didn’t even look at me cause she was on the phone with her friend on her iPhone luckily, I knew what I was doing so I laid out the proper things that I need ID credit card because she was very involved in this conversation. Then I needed something so I walked back down. She’s still on the phone and was exceptionally rude. I’m very laid-back so I didn’t say anything you know.

Leisure Self

4/10

Poor

03 Aug 2025

Sheri

Expect roaches of various sizes and management will admit it’s a problem but they only require the minimum for pest control. There is also a lot of illegal activity late at night, as in prostitution and other things in the parking lot. Several broken down vehicles in the parking lot as well. Staff…. There is rarely anyone at the front desk.

Leisure Pet

2/10

Poor

29 Jul 2025

Jose

Really bad experience!

Microwave didn’t work, tub was clogged, if you need clean towels you will get charged extra, in 6 nights they never asked to clean the room or dump the garbage, filthy carpets on halls, roaches, most of the time nobody at the reception, smoke and weed odors all over the place, very bad experience, our home ac was broken and needed a place to beat the heat while get it repaired but we were really uncomfortable that we ended up using it most of the time only at night to sleep, very bad experience 👎

Friends_and_family Family

2/10

Poor

27 Jul 2025

Valencia

The hotel needs major upgrades

10/10

Exceptional

20 Jul 2025

Diana

This hotel is a quick 15 minutes or so from EVERYTHING. The staff is very helpful and the atmosphere is laid back. The rooms are clean and spacious, with plenty of storage. The laundry room has 8-10 dryers, and 5-6 washing machines, so I never had to wait for someone to finish to do laundry. The front desk is not 24 hours, but you can call an employee after hours to help you, and they're there within 5 minutes. The bathrooms are larger than most, and they are also pet friendly.
Loved my stay here.

Family_with_children

2/10

Poor

12 Jul 2025

Darren

Dirty, place has roaches

2/10

Poor

07 Jul 2025

Shiquera

Roach infestation

Leisure Friends

10/10

Exceptional

26 Jun 2025

Gamingwithzaria

Was pretty good for a decent price no complaints area was good stores near by room was clean .

Friends

2/10

Poor

23 Jun 2025

Deshawn

Don’t do it

Horrible was told I had to pay for clean towels was attacked by fleas while checking in.. was never greeted staff wasn’t very polite

Partner

6/10

Pleasant

22 Jun 2025

Demetrica

It was all cool until I saw some ROACHES

Leisure

6/10

Pleasant

21 Jun 2025

Priscilla

Well the good thing was the hotel is clean:). On our level sometimes the hall was smelling musty . The room was clean no roaches thank goodness. But if u use the towels and need more u have to pay 3$ for another towel which is crazy.Along with no dishes provided and also they don’t do any service for you so ur bed won’t be made after a couple of days nor trash picked up for you. I felt safe though.

Business

8/10

Excellent

18 Jun 2025

Carlos

Nice cozy stay

Business

8/10

Excellent

16 Jun 2025

wilden

Enjoy the stay

8/10

Excellent

08 Jun 2025

johnny

This was a great stay. Inexpensive and felt very comfortable. I think I just had a bad experience due to a neighboring room who had a tenant who smoked cigarettes in their restroom and the odor was going into my room. Also the tenant has music playing all night and I could hardly sleep. Other than that, I loved everything in it. It was spacious and clean! Even after this experience I would still have another stay!

Leisure Partner

8/10

Excellent

08 Jun 2025

Anthony

Clean facility. Good amenities: food refrigerator. Stove top. Large microwave. Smart tv with good resolution.

Self

8/10

Excellent

05 Jun 2025

Galyssa

all together nice just a noise issue.

Leisure Partner

2/10

Poor

04 Jun 2025

Amy

The room floor was sticky, smelled like bleach at first and then later had an awful smell to it.

Leisure Family_with_children

4/10

Poor

03 Jun 2025

Clara

The room smelled awful like someone smoked in it and then there was a stench there to cover up the smell.

2/10

Poor

02 Jun 2025

Courtney

Someone started shooting in the parking lot on my second night staying at this property, I had to call downstairs twice because the people above me were too noisy and they were still loud the rest of my stay, and I saw a roach in my room along with some strong odors coming from the halls along with my room

Business_and_leisure Self

6/10

Pleasant

01 Jun 2025

toney

No iron in rooms. Little smell on initial entrance. Tub didn’t drain. Just somewhere to lay your head.

Leisure Self

6/10

Pleasant

30 May 2025

Geraud

Weirdos !

Very weird people stay here. People are very rude and won't say thank you when opening door for them or holding the elevator door for them. People fighting, fussing in their rooms. Just weird customers all around. Nice staff. Bed hurts my back. Shower pressure was awesome ! Customers had hard time controlling their loud anxious dogs. Heard a cat in on if the rooms meow all night.

Self

6/10

Pleasant

22 May 2025

Joesph

Did not appreciate the fact we had to pay for rolls of toilet paper. House keeping never came by to see if anything was needed. Elevator went out they waited hours befire calling for service.

Business Partner

2/10

Poor

13 May 2025

Sylvia

Terrible conditions , was an extended stay and did not offer the amenities, no linen , towel changes , rooms had crumbs on floor, roaches in bathroom , rooms smell like dog , bedspread smell like dog: there was dog urine in the elevators, and hallways dirty with food crumbs . I did get a full refund . Do not recommend this place for any lodging .

Friends_and_family Family

4/10

Poor

13 May 2025

April

The first room did not have a deadbolt so I was switched to another room. The AC unit was loud and the bathroom was covered in small roaches crawling everywhere. I wish I was get refunded for my stay

Business Self

10/10

Exceptional

04 May 2025

Darlene

Houston Holiday

The initial customer service personnel was off the charts PROFESSIONAL friendly and helpful . I had an okay experience with another team member on 04/27/2025 when I extended my stay for one more day. This team member proceeded with the vibe of I seemed to be bothering her for adding another day.

Self

6/10

Pleasant

26 Apr 2025

Ameer

Random charges as I already paid

6/10

Pleasant

25 Apr 2025

Shay

The staff was amazing! And the room was clean and nice too. I did see a roach in our room on the table. The hallways smelled heavily of weed & lots of smoking in the parking lot as well. Probably won’t be staying again.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Rosa

Great all around

Leisure

10/10

Exceptional

18 Apr 2025

Brandy

Yes

Business

10/10

Exceptional

18 Apr 2025

Christian

Staff members Were really nice and helpful . room was freshly clean . 10 out of 10

Leisure Family_with_children

6/10

Pleasant

12 Apr 2025

David

Water was not clean

2/10

Poor

05 Apr 2025

Brandon

Place was overbooked and I still haven’t received my refund

2/10

Poor

03 Apr 2025

Eric

Run down.

8/10

Excellent

26 Mar 2025

David

Some carpet are extremely dirty, even in rooms. Sometimes as consecuence I can smell something wrong.

Business Self

2/10

Poor

20 Mar 2025

Sui

It’s very loud at late night and smell really bad

Business Self

2/10

Poor

16 Mar 2025

Emrah

Betbat

10/10

Exceptional

02 Mar 2025

Michelle

Na

Business Friends

6/10

Pleasant

22 Feb 2025

Thabit

Roach motel

Staff was friendly but they have roaches and promised me a $50 refund that I never got.

Business Self

2/10

Poor

22 Feb 2025

Imran

Do not stay here if you want to enjoy you trip.

Business_and_leisure Partner

2/10

Poor

22 Feb 2025

Imran

First, they change the sheets every 2 weeks! That alone made me not want to stay there. The place smelled of weed, there was a dog barking in the building, and people loitering in the hallways. The smell in the room was nauseating. This place is where the homeless would go to stay. It's not a vacation hotel!

Business_and_leisure Partner

6/10

Pleasant

22 Feb 2025

Melissa

Not Bad, the Hallways kinda smell funky but other than that fine.

Leisure Self

8/10

Excellent

16 Feb 2025

Verified traveler

Awesome place

It was a nice clean Place and the service woman was really nice. The room was clean however on the bedside i kept finding bugs coming out of nowhere. Idk if they are bed bugs or not and the room smelled like chlorine at first. But besides those two things thay can be improvex I loved my stay

Self

10/10

Exceptional

15 Feb 2025

Samel

Everythings good really apricate the hotel.

2/10

Poor

10 Feb 2025

Josh

Nasty hotel

Walked in smells just like weed
No ice machine
No coffee pot in room
No dishes in room
Cockroach’s where on the floor dead
Just a bar of soap in the bathroom
Towels where dirty I called the front dest I was told the cleaning crew comes every 14 days so I can take the dirty towels down to the laundromat and wash the towels
The fridge didn’t work
The finally gave me a new room and stunk like mold was not much better

Self

4/10

Poor

31 Jan 2025

Michelle

The odors from the pets in this hotel was horrible 😫 and the smell of drugs 😫 wroke up meand my family in the middle of the night. I will never stay here again.

Leisure Family

10/10

Exceptional

24 Jan 2025

Bruce

Good nice warm area

10/10

Exceptional

24 Jan 2025

Bruce

It was a good nice warm area

Leisure Pet

2/10

Poor

21 Jan 2025

Shakilah

I stayed here and the door did not lock. I called the front desk and receptionist came by took off metal plate to door to make it lock. I was not offered a new room or discount or anything. This hotel odor is bad as well due to the pets (we don’t have pets but was on the floor with alot of people with them). Another guest dog ran to me and my children and startled them. We also had another guest who was high constantly come to our door making it very uncomfortable. Will not stay again!!!

Leisure