Name: The Moran CITYCENTRE
Address: 800 Sorella Court, Houston, 77024, US

10/10

Exceptional

31 Jul 2026

Susana

Beautiful rooms and excellent service, nice restaurants nearby and walkable

8/10

Excellent

30 Jul 2026

Faye

Didn’t like cheap thin toilet paper.

6/10

Pleasant

28 Jul 2026

Walter

Food was terrible

10/10

Exceptional

28 Jul 2026

Brittany

I loved everything about the place

Partner

6/10

Pleasant

27 Jul 2026

Priscilla

My stay was okay. I stayed for the weekend. I was just annoyed at the hotel wanting to nickel and dime residents for amenities, e.g., using a microwave onsite was not permitted but they could send a microwave to my room for a deposit. I've never been charged a microwave deposit in my life. But yeah, the rest was fine.

10/10

Exceptional

26 Jul 2026

Ashley

The room was clean and the staff were helpful. I always enjoy my stay here.

Self

10/10

Exceptional

22 Jul 2026

Andrea

Great property in a great location for CityCenter.

Business

10/10

Exceptional

21 Jul 2026

zach

Great experience overall.

Partner

8/10

Excellent

21 Jul 2026

Karen

Clean room. Nice staff.

Partner

10/10

Exceptional

20 Jul 2026

Alberto

We had a wonderful stay! The hotel was very clean, and the food and drinks were excellent. We especially enjoyed the fun World Cup atmosphere throughout our visit. The location was perfect, with plenty of restaurants and shops within walking distance. It was also very convenient to park in the complimentary garage, and having EV chargers available was a great bonus. The pool was a great place to relax as well. Overall, it was a fantastic experience, and we would definitely stay here again! Thank you, The Moran!

Partner

10/10

Exceptional

19 Jul 2026

karen

Very easy check in. Great location

Partner

10/10

Exceptional

19 Jul 2026

Donesha

The Moran was the perfect hotel for my staycation. The property was extremely clean and well maintained. The check in was quick and easy and the complimentary wine was a nice bonus. If you’re looking for a great place to stay that’s within walking distance of several restaurants and shops, this is the place for you! I will definitely be returning! Also, free parking!!

Self

8/10

Excellent

18 Jul 2026

Hilary

Beautiful hotel - difficult to find my way around. The signage from the garage to the hotel is terrible. Signage near all elevators is terrible. I did a lot of unnecessary walking around hauling all my luggage which is a poor way to start a hotel stay. Maid service not great, but the rooms and public spaces were clean. Service at the bar really slow.

Self

2/10

Poor

16 Jul 2026

Michelle

They charged me twice for the room after I had already paid with Expedia.

Friends

10/10

Exceptional

15 Jul 2026

Teniayo

Clean room

10/10

Exceptional

15 Jul 2026

Sarai

Great place

10/10

Exceptional

15 Jul 2026

Angela

Great stay! Very convenient to restaurants and shopping.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Olivia

Our go to Houston hotel

Family_with_children

10/10

Exceptional

13 Jul 2026

Rebecca

spacious rooms - great area where everything is walkable

Family

10/10

Exceptional

13 Jul 2026

Adrea

The pool was wonderful for the entire family.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Courtney

The property is nice.
A few things are starting to age and need a little maintenance, but still a very nice place.

Only disappointment this time we stayed here was that none of the staff seemed like they wanted to be there. No one was particularly rude, but no one had a smile and every interaction was right on the verge of a bit sharp in the way they spoke to us.

We also ordered food from the bar for happy hour and it never showed up after about 50 minutes and we were heading to dinner anyway, so I just cancelled it. Again, bartender wasn’t necessarily rude, but her words could have been a little kinder, and maybe an apology or something would have been nice? Her response was “as you wish”. Again, not rude, but in the context of the situation, it was close to a bit rude.

Will give them another chance in the future because we like the place and the location, but wasn’t nearly as impressed as we used to be with it.

Partner

10/10

Exceptional

10 Jul 2026

Katie

Just a great staycation for one night… we enjoyed the city center area the small pool, the bar area, and all the restaurants around

Family_with_children

10/10

Exceptional

08 Jul 2026

Robert

Everything was great!

Family

10/10

Exceptional

07 Jul 2026

Timothy Damien

There for work. Excellent location. Nice dining options near bye.

Self

10/10

Exceptional

07 Jul 2026

Rylee

Clean

2/10

Poor

06 Jul 2026

Michael

I travel quite a bit, probably 10 hotels at least a year. I usually give 5 stars to every hotel. This hotel while had the location and the looks of an amazing hotel. Stayed there on America's 250th birthday, they had every flag up around their bar for world cup but NO USA flag... I asked why, the staff said \"someone took them\". Also, the staff at the desk was extremely entitled, anytime I or other guests would say Happy 4th of July or Happy Independence Day, it was met with silence... Very unwelcoming. Is this the political stance of The Moran hotel, to ignore guests? Also, the bedsheets were dirty and during check-in, they front desk didn't say anything about how to get to my room or mentioned amenities.

I'll never return. ZERO stars.

10/10

Exceptional

06 Jul 2026

Nairobys

Todo estuvo bien

Self

8/10

Excellent

06 Jul 2026

Diana

Everything was very nice clean staff was excellent. The only complaint was the bed and pillows way too soft.

Partner

6/10

Pleasant

06 Jul 2026

Tene

They need to answer the phone and the staff need to stop acting like they don’t speak English when they are around it all day because I had so many questions and couldn’t get nothing answered in person. Beautiful hotel!! Lots of activities , restaurants shopping for days!!! Just need more staff people

10/10

Exceptional

05 Jul 2026

Marco

Great property with many good restaurants within 1-5 minutes walking distance

Friends

8/10

Excellent

05 Jul 2026

larekeisha

have the money & billing broken down in total upfront

Partner

10/10

Exceptional

03 Jul 2026

Theresa

Hotel amazing, however food is absolutely terrible. Please don’t waste your money on the food. You will be disappointed but please do request a refund. They refunded immediately with no problems. I think they know their food is terrible

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Theresa

The deluxe junior suites are the way to go. it only has 1 bed option, thats the only drawback if traveling with friends or children. It does have a pull out couch option or you can ask for a roll away bed. Or you can opt for the 2 bed deluxe classic room (im not a fan of that room, however it works. The room is not where you would want to spend all of your time anyway. The property is amazing and the surrounding park, restaurants, and shops is what makes this Hotel top notch. Lastly, the hotel restaurant sucks. the food is awful. i suggest going to the surrounding restaurants right outside hotel.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Jessica

The hotel is in the center of shops, restaurants, a turf grass play area for children. A great bar/restaurant in the lobby and a restaurant for breakfast. The pool is okay (not fabulous but good enough). We had a fantastic stay!

Friends_and_family Family

2/10

Poor

01 Jul 2026

Juan

I've been staying here for a while. The property, the staff, and the morale seem to be in decline. According to the people working the front desk, they are under new management. You can see this in their faces; it's not going well. $75 dollars for 1 hour of late check-out feels like a good strategy to lose customers. I'm one of the ones who will be looking at other options. This hotel is trying to be a four-star hotel, but they are located in a fancy strip mall. Sadly, this may be a slow decline, eventually leading to a takeover. Mark my words.

6/10

Pleasant

30 Jun 2026

Elizabeth

rooms were not ready until exact checkin time which created a cluster and wait in the lobby for everyone. I did not receive my VIP bottle of wine as promised and the rooms don't feel as plush as they did before the remodel.

2/10

Poor

29 Jun 2026

Jose Maria

This hotel does not be served a luxury classification, we supposed to get a complementary bottle of something which was not handed to us, in addition the front desk reception was below average in explaining anything related to the hotel. This hotel classifies for me as 3 stars

Partner

10/10

Exceptional

29 Jun 2026

Benjamin

We always love booking here for a staycation. It was great as always just the coffee machine wasn’t functioning in our room 420. We didn’t get a chance to try the breakfast so maybe next time

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Amanda

Staff not friendly. Very dry. Just ok stay. Bed was comfortable but ac was not working well.

Partner

10/10

Exceptional

27 Jun 2026

Lisa

Wonderful spot for a girls weekend! Clean, great location with wonderful food options all day, shopping.

Friends

10/10

Exceptional

26 Jun 2026

June

We enjoyed our stay and would love to stay there again when in Houston. The hotel was amazing and it was very memorable.

Partner

10/10

Exceptional

26 Jun 2026

Leshea

Our stay was everything. The staff was so friendly and helpful. This was our very first stay at the Moran but it will not be our last time

Partner

10/10

Exceptional

26 Jun 2026

Christopher

Great Stay! Would definitely come back.

Partner

10/10

Exceptional

23 Jun 2026

Marquita

I was there for 3 nights and enjoyed every moment. There are so many restaurants within a walking distance. You don't have to leave the area if you don't want to...I wish I could've stayed longer, but will be back again and again

Family_with_children

10/10

Exceptional

22 Jun 2026

Ciara

Amazing property! Close to everything. Heads up the incidental hold is $100 per night not $25 like listed on expedia. But the hotel was perfect. Cant wait to stay again

Self

10/10

Exceptional

22 Jun 2026

Valeria Andrea

It was an amazing experience. It was absolutely a perfect location . so clean and I loved how it was very organized and hands down a beautiful hotel.

10/10

Exceptional

22 Jun 2026

Joseph Alden

Front desk staff were very accommodating with arranging a late check in for an accompanying guest. Made it much less stressful to the late arriver.

Partner

10/10

Exceptional

22 Jun 2026

Taeju

Very satisfied with the location. The hotel seemed new and the room was very spacious and clean. There are stores and restaurants nearby where you can walk around too.

8/10

Excellent

21 Jun 2026

David

Staff was alright no one really went above and beyond. The area is nice lots to do in the area and easy access to highways to get around town. The room was nice and modern, sheets did smell like they hadn't been changed from the stay before smelled of stale sweat. Bathroom nice good lighting, shower head is strong a little to strong no way to lower the pressure and water would splash out the doors to the floor the handle for the water was all loose so took a second to get temp right. Free parking in the section of the garage but it is a pain when all the spots appear to be taken up mostly by people visiting the city centre area so it takes a while to find a spot maybe if there was a way to section it off. But regardless it was an enjoyable weekend.

Partner

6/10

Pleasant

21 Jun 2026

Daniel

I had a disappointing experience with the late-night front desk service during my stay. Around 11 PM, I approached the desk to ask if the hotel provided a toothbrush kit. The staff member on duty, an older woman, responded with a blunt “no” and an unwelcoming attitude.
Since I’m not from the area, I also asked if there was a nearby convenience store where I could purchase basic items. She replied that she didn’t know, which was surprising and unhelpful for a front desk position. This interaction fell well below the standard of basic customer service and left a negative impression.

Family_with_children

8/10

Excellent

21 Jun 2026

Kelli

The real was very clean. There was a problem with the AC in my room but the staff made accommodations and rectified the issue quickly. I will definitely be back. Such a nice area and well kept.

Partner

10/10

Exceptional

21 Jun 2026

douglas

The hotel was really in the center of everything — I would def be back

Partner

10/10

Exceptional

21 Jun 2026

Ronald

Always such a great hotel to stay at!

Partner

10/10

Exceptional

20 Jun 2026

Paula

I stayed with 3 girlfriends overnight in two separate rooms and we all loved our time at The Moran! From the valet attendant to the staff during check-in to check-out, everyone was so friendly and helpful. During the check-in process, we asked if they could put us all on the same floor and they immediately accommodated our request. The bed linens were divine! We had drinks in the bar and again, the staff were wonderful!! Indulge yourself with a chocolate martini! You’ll thank me for the suggestion! Great fun for us four 75 year olds spending a night on the town in Citycentre!

Friends

10/10

Exceptional

20 Jun 2026

Jennifer

We enjoyed our stay at The Moran. Location was excellent and convenient. Bed was comfy and clean. AC worked perfectly. We have zero complaints. We had breakfast and dinner there - both were tasty. We will definitely stay again.

Partner

6/10

Pleasant

18 Jun 2026

Stephanie

The service wasnt that good with the room service. we didnt get our room cleaned one day. and when we ask for water at night they said the big bottles are already locked up. the glasses that we use in the room , was only taken away, but never put new once.

Family_with_children

8/10

Excellent

17 Jun 2026

Bhavesh

Nice location. Good for everything. Staff are nice.

Self

8/10

Excellent

16 Jun 2026

Crawford

Bring water

10/10

Exceptional

16 Jun 2026

Skywan

Beautiful hotel. Clean and spacious. Staff was warm and welcoming. I would happily stay again.

10/10

Exceptional

13 Jun 2026

Cedrick

Everything about this hotel was amazing. We didn't even have to drive anywhere because there was a lot of things was within walking distance. We will definitely stay there again.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Caire

The only issue I had was when I checked in the staff member was not overly friendly. He took my ID and gave me my room key. He didn’t tell me about the credit I had or any other amenities. Nice stayed here several times and have never had this type of experience.

Self

10/10

Exceptional

11 Jun 2026

Alan

.

10/10

Exceptional

08 Jun 2026

Irenique

Everything was perfect! Location, rooms, amenities and price!

Friends

10/10

Exceptional

08 Jun 2026

Rachel

The location was great and the room was amazing. Staff can do better in being attentive. I had an issue with arrival time and the lady looked annoyed helping me. Also, checking out took forever since there was nobody at the front desk.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

David

Everything was great, thanks!

Partner

8/10

Excellent

01 Jun 2026

Chris

Overcharged me upon arrival and refuse to refund money. Very dificult to get assistance in billing matters.

Partner

6/10

Pleasant

01 Jun 2026

Lisa

I had to wait over 5 minutes to check in, the front desk person was nowhere to be found and everyone else just looked at me and never offered to find anyone to help. She finally came around the corner with a man and got me checked in but the keys she made didn’t work. It was a very frustrating way to start my stay.

Self

10/10

Exceptional

30 May 2026

CLINTON

Very relaxing place.

Partner

8/10

Excellent

28 May 2026

Victoria

You cannot get the front desk on the phone during certain periods- at all. They charge your credit card hundreds in pending charges and only fix it when you call them to inquire. The rooms were clean and the beds and views were nice.

10/10

Exceptional

25 May 2026

Tsz Hong

The hotel is centrally located in a shopping district and steps from many restaurants and theater. It definitely suited for a family with young children with a small playground to release some energy. Another great part of this hotel since its next to parking structure for all the amenities, there are ample parkings on the second and third floor, extra savings for the goodies. The only lesser part taken of this hotel was its age has definitely showed throughout. Overall, we had a great stay.

Family

10/10

Exceptional

25 May 2026

Jessica

Great Stay!

Friends

10/10

Exceptional

25 May 2026

Elizabeth

The valet team, so helpful, reception was also great, enjoyed my stay. The location is also ideal, 10/10z.

Self

8/10

Excellent

25 May 2026

Matthew

The property was very accessible to everything around it and it was very beautiful on the inside. Only problem I had was hot water isnt as consistent like the bottom 7 levels. I was on 8 and it was sparatic on how long it lasted

Partner

6/10

Pleasant

23 May 2026

Varun

The bathroom smells a bit off, and my room’s air conditioning isn’t quite cutting it for a comfy temperature. I’ve tried calling the front desk a few times, but it seems like I’m getting through to no one.

Partner

10/10

Exceptional

19 May 2026

Rebecca

Great Location!! Room was very clean and hotel staff was helpful. Only thing was the bar didn’t open til 4 on a Saturday :(

8/10

Excellent

18 May 2026

Justin

good layout at city center

Partner

10/10

Exceptional

14 May 2026

Tommy

I enjoyed myself.

Self

8/10

Excellent

14 May 2026

Marcia

I would definitely visit this hotel again. The front hotel staff were friendly and knowledgeable. There needed to be more staff at the front desk both times that I visited.

The restaurant staff and bar staff were both friendly, courteous and efficient. Moe at the valet stand offered to drive us to our destination and waited for our return to the hotel. He was fantastic. And we were courteous to him by getting in and out of the store quickly.

Family

10/10

Exceptional

13 May 2026

Bianca

Wonderful
Staff. Great location

Self

8/10

Excellent

11 May 2026

Ashley

Rooms are always clean, staff friendly, my only complaint is the hot water didn’t get hot until it runs after 5 minutes or so. I called downstairs but I couldn’t get anyone. I let it run until I felt a slight temperature change. The water was only lukewarm. That was my only issue.

Partner

10/10

Exceptional

10 May 2026

Jasmine

Clean room

8/10

Excellent

09 May 2026

Stacey

The shower SUCKED it was on all the way hot but barely warm. The pressure was absent. The hotel and staff were nice. Great location tons of restaurants and shopping

Self

10/10

Exceptional

07 May 2026

Mark

Great stay for those needing to be close to tge Norris Conference Center

Self

2/10

Poor

03 May 2026

Elaine Denise

I got my bank account over drawn by 1034.00 dollars and it seems to not matter to the staff.i was on site calling from my room and they will not answer.went down to talk to them and was charged for advertised free breakfast.i was told I would get email from the hotel with confirmation my money would go back in my acct but until then I am racking up over draft fees!!there is a lack of communication between third party and the hotel.no hot water..

Partner

10/10

Exceptional

03 May 2026

Mike

Elegant little hotel with great breakfast offerings and easy in and out. Good value for price versus downtown offerings

10/10

Exceptional

03 May 2026

Stacy

Excellent

Partner

10/10

Exceptional

01 May 2026

Alan

Great place

10/10

Exceptional

27 Apr 2026

Jasmyne

Great beautiful hotel and love the area so many things to do and eat nice night walk . But the only thing I didn’t care for was the elevator only had one working out of 3

Friends

10/10

Exceptional

27 Apr 2026

Shermeon

Very clean hotel in a very convenient location!

Family_with_children

10/10

Exceptional

27 Apr 2026

Ashle

Everything was great

8/10

Excellent

26 Apr 2026

Freddie

Room service food was brought cold. And my wife chick sandwich was hard. The staff was good until check out. We had to call the manager over to explain the charges. But overall we enjoyed our stay

Partner

10/10

Exceptional

26 Apr 2026

Carey

Check in was very fast and they even let me check in early. The room was bigger than I imagined and it was very clean

10/10

Exceptional

26 Apr 2026

zach

This was my 3rd stay at the property. Great as always.

Family_with_children

10/10

Exceptional

23 Apr 2026

Christopher

Room was clean and comfortable. Good lighting

Business

10/10

Exceptional

22 Apr 2026

Kasim

Nice

Partner

10/10

Exceptional

14 Apr 2026

Alfred

Clean room and friendly staff.

10/10

Exceptional

13 Apr 2026

Jaime

Jendndbd

8/10

Excellent

12 Apr 2026

Betty

Did not eat there. Room was nicely appointed and clean, as was hotel.
Only complaint is they need more counter space in the bathroom and better lighting in the room.

Self

10/10

Exceptional

12 Apr 2026

Juan

Nice place , super clean and classy 👌

Partner

10/10

Exceptional

11 Apr 2026

criscinta

Everything was GREAT, but my room key krpt having issues.