The Moran CITYCENTRE

United States , Houston - TX
Houston, 800 Sorella Court
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

06 Apr 2026

Calvin

Bartender David is great

10/10

Exceptional

05 Apr 2026

Anthony

Excellent stay

10/10

Exceptional

05 Apr 2026

Reginald

Great location , good price . Need to give more towels daily . Pool is good for elementary age kids . Great dining options within walking distance .

10/10

Exceptional

03 Apr 2026

La Keisha

Outstanding service and spacious rooms!

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Wendy

Nice hotel, great staff, not as luxurious as expected. We were given 1 robe and one of the loop holders was torn.

Partner

10/10

Exceptional

30 Mar 2026

Armeen

Good

Partner

10/10

Exceptional

29 Mar 2026

Isaac

One of the best!

4/10

Poor

29 Mar 2026

Anna

The bedding is awful. Flat pillows and no blankets. Only sheets.

Partner

10/10

Exceptional

27 Mar 2026

Briauna C

Great vicinity, free parking, accommodating staff, nice rooms. I will be staying again. Thanks Moran!

Family

10/10

Exceptional

26 Mar 2026

shaddai

It was amazing, Alfred was awesome. Great location. Highly recommend.

Self

10/10

Exceptional

25 Mar 2026

Chante

Room was very clean. Pleasing ambiance

Self

10/10

Exceptional

25 Mar 2026

Amber

The room

8/10

Excellent

22 Mar 2026

Gracy

Room was clean. Food was great. Staff was friendly.

Self

8/10

Excellent

22 Mar 2026

Deborah

Air conditioning

Family_with_children

10/10

Exceptional

21 Mar 2026

Fantasia

Yes

10/10

Exceptional

18 Mar 2026

HYUNKYUNG

They are so kind of welcoming clients.

Friends_and_family Friends

8/10

Excellent

15 Mar 2026

Ursela

Nice hotel but the rooms need updating. Breakfast was good snd reasonable for the variety.

Partner

10/10

Exceptional

15 Mar 2026

Curtis

Clean room. Perfect environment. Not a first time stay. Will always stay here. 10/10 ⭐️

Partner

10/10

Exceptional

15 Mar 2026

Lakishea

Good

6/10

Pleasant

12 Mar 2026

Brittany

The location is great. The hotel itself was average

Family_with_children

2/10

Poor

12 Mar 2026

Chelsea

Amazing beautiful property but the valet is rude and not attentive. The front desk Caucasian men was not helpful. Apparently there was not any rooms available for early checking so check in was like 3p or 4p. I had a wedding to attend and the front desk stated I can just go to bathroom to change I wasn’t able to stay at the property due to the wedding ending late and having to catch my flight back home that morning 5am

10/10

Exceptional

09 Mar 2026

Yuliya

Stuff was wonderful! We will be back in couple weeks!

Family

10/10

Exceptional

08 Mar 2026

Cade

Lovely place to stay

10/10

Exceptional

05 Mar 2026

Rayshawn

This property is in a great location close to a lot of shopping and restaurants.It was clean and quiet.The rooms and outside of the hotel is modern.Nice bar and restaurant inside the hotel.Free parking connected to hotel!I would definitely stay here next time in Houston.

Partner

10/10

Exceptional

01 Mar 2026

John

Beautiful rooms and view. Staff was wonderful.

Family_with_children

10/10

Exceptional

28 Feb 2026

Payton

Great room and service very beautiful as well

10/10

Exceptional

22 Feb 2026

James

All the above

10/10

Exceptional

19 Feb 2026

Mary

Great location and good

8/10

Excellent

16 Feb 2026

Melinda

Rooms were clean spacious.

The 24/7 contact did not always work. Only on arrival and then no response for the rest of the stay. Supposed to have free shuttle within 5 miles but would not responded to requests

Business_and_leisure Family

10/10

Exceptional

15 Feb 2026

JUAN

Was a great stay

6/10

Pleasant

27 Jan 2026

Jammy

Not w

4/10

Poor

26 Jan 2026

Kathryn

Everything went really well except check-in. The front desk personnel need some polish. There were girls trying to look and act cute and who didn't emit professionalism. By contrast, Amparo who ran the breakfast area was a total pro, the bartender (woman with med. length hair -- can't recall the name) was also very helpful and pleasant. We were at the hotel for an on-time check in and were given a small room on the other side of the elevator shaft, which was noisy and not the JR Suite we booked. We requested a new room and were met by the manager who was courteous and helpful on our second trip to the check in desk and gave us some coupons for meals. Also, I was responsible for 75 nights (25 people checked in for 3 nights -- some staying longer for the bad weather) this past week by people who stayed at the hotel and it seemed that the hotel was disinterested in helping me or accommodating me when I sent an email two months prior to let them know that I had that many people coming exclusively to the Moran for a workshop I gave at a nearby office space. Thought you might want to know. The room was very nice, very clean and the housekeeping staff super sweet. The shower looked worse for wear, but overall I loved the renovation and my guests were very happy with their stays and the location. Your group representatives should seem more engaged and welcoming when approached about a group coming to stay.

Business_and_leisure Friends

8/10

Excellent

21 Jan 2026

Christofer

Location was great! Everything else was mediocre.

Partner

2/10

Poor

20 Jan 2026

Haroon

The Moran Citycentre has an ongoing hot water problem. During my stay, there was NO hot water, meaning no hot showers. When I informed the front desk, they said they were aware of the issue.

A prolonged lack of hot water raises serious concerns about basic operations…laundry and food service rely on proper temperatures and sanitation standards. Now the stains on the bedsheets make sense. It’s just GROSS.

What’s worse, if you read the reviews, this appears to be a recurring issue that’s been mentioned repeatedly. I just wish I had seen those reviews before booking.

Also, don’t expect to sleep past 8am. Housekeeping came twice to knock on the door in the morning, ignoring the Do Not Disturb sign.

The manager, Juan Rodriguez, was also informed of the issues but there was no response. DO NOT STAY HERE.

Business

6/10

Pleasant

17 Jan 2026

Leslie

Front lobby is understa

10/10

Exceptional

11 Jan 2026

Philana

Great stay, great everything!

10/10

Exceptional

11 Jan 2026

Christina

Loved the beautiful surrounding area, and such a nice area to immediately walk to right outside the hotel. The staff were incredibly kind and accommodating, and the rooms were nice and clean.

Leisure Family_with_children

4/10

Poor

05 Jan 2026

Vanessa

I’m sooo upset tonight beyond angry, when we set up our reservation for New Year Eve/ New Year was with the intention to come a see fireworks and a celebration activity. I called to confirm that they would have something going on bc I was bring my special needs family paid extra to have the view almost 1k for NOTHING ACTIVITIES NOTHING FIREWORKS NOTHING NOTHING NADA…. If you want to do a celebration you have to pay an extra for end of the year celebration at the hotel we are a family of 6 there’s no way I can afford that. I already paid way more than what I should off. This year was a hard yr for us and I just wanted to go out and give my family some happiness for a harder year to come and this hotel has done us wrong I have failed to give my family anything. I’m so mad bc I called and confirmed, when I called the lady who answered the phone said there would be a celebration in the courtyard that is why we paid extra for the view. And when we arrived the gentleman said no there will be nothing going on , but you pay extra to go to hotel celebration. Please don’t come here where they twist the words to convince and is not worth money to be in your room frustrated with nothing to but watch tv bc there’s nothing open nor anything going on outside everyone is just playing soccer or walking around.

Leisure Family

10/10

Exceptional

03 Jan 2026

Riana

The room was gorgeous. The staff was extremely friendly, all the us from the Valet to the Front Desk. Location is amazing…everything within walking distance. Free parking if you prefer to self park. Will definitely be back.

Partner

10/10

Exceptional

29 Dec 2025

Stacy

Yes

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Temiloluwa

Everything was satisfactory.

Leisure Family

8/10

Excellent

28 Dec 2025

janine

Great location. Room is showing a lot of wear, difficult to find parking. Friendly checkin

2/10

Poor

27 Dec 2025

Mark

Woke my family up at 11pm to ask if they had checked in, apparently whoever checked us in didn’t. We got room keys, yet the ball was dropped big time!

10/10

Exceptional

26 Dec 2025

Jen

Staff was friendly and welcoming ! The room was clean and our view was perfect!

10/10

Exceptional

21 Dec 2025

Christian

Everything was amazing

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Rod

Best customer service, always a repeat customer for The Moran

Business Partner

8/10

Excellent

13 Dec 2025

JACK

Great location and room but the elevators are horrible. Extremely slow and floor buttons dodnt work. LOTS of time waiting.

8/10

Excellent

13 Dec 2025

Gabrielle

Clean room, nice staff

Leisure Friends

10/10

Exceptional

08 Dec 2025

Stacy

The hotel was beautiful - the room was excellent, my view was beautiful, the bed super comfy! only issue, the outlet in the bathroom did not work. I had to blowdry my hair by the bar. The valet was amazing. He had my car heater on me warming my car up when I came down. Loved this property! t

6/10

Pleasant

08 Dec 2025

Carol

Everything was perfect except the bed itself - it was a very used spring mattress that was lumpy and left us both the back aches - to the point that we checked out a day early

Business Family

10/10

Exceptional

06 Dec 2025

Rodrick

My home away from home.

Leisure Self

10/10

Exceptional

06 Dec 2025

Malcolm

Great Stay

Leisure Partner

10/10

Exceptional

06 Dec 2025

Jennifer

Incredible experience from check in to checkout! Spotless room!

Business

4/10

Poor

06 Dec 2025

Kate

We stayed on the 7th floor. The room, especially the bathroom, reeked of mildew. I don't expect it to smell like fresh flowers like you get at the Houstonian or St. Regis, but this was beyond. The bar soap was no better smelling. We checked in close to 11p, so we were too exhausted to do anything about it. We got up and checked out early without showering bc though it looked clean the smell was so very unappealing. I stayed here when it was the Sonesta and the rooms were lovely and on par for the price. Obviously new management has been running on the cheap. This was our anniversary night out and we were incredibly bummed by the accommodations. They only supplied one bottle of water, though I paid for a room for two. It's the little things that make a hotel stand out, so this experience was very disappointing. I would have saved my money and just gone home after our night out. Another issue was that only 2 of their 4 elevators were working, so there was a long wait to get up to our room. The staff was pleasant, so no issues with them.

Leisure Partner

6/10

Pleasant

04 Dec 2025

Bradley B

Was given the wrong room and staff would not help. I reserved a large room with a view but got a small room with a view of the generators on top of the building next door. Plus it took 15 minutes to get hot water in the shower. Room was clean though. Bar staff was excellent.

Partner

8/10

Excellent

04 Dec 2025

Nancy T

The room was very nice. The hotel remodel was attractive.
I like using a key card to access the hotel floors. The $20.00 beverage/food allowance is appreciated.

Room 1029...the hot water took forever, wasting tons of water in the shower and sink. Perhaps it needs to be checked out?

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Vanessa

Clean comfortable and convenient. Gym has variety and well maintained. Service is friendly and helpful.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Vilien

The room was clean and relaxing. Staff was courteous. I highly recommended.

Leisure Family

8/10

Excellent

01 Dec 2025

Kendrick

Our stay was fine. I wish the lady who checked us in would have offered us our wine instead I had to go and ask for it. Another issue was, my husband had a mysterious charge on his card. We were told we had a $20 credit to use at the bar or restaurant. So, I am not sure where the mystery charge came from.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Jessica

Excellent staycation for my parents.

Friends_and_family Family

2/10

Poor

01 Dec 2025

Monique

Room service food was awful . Front desk never answers the phone, literally had to go down there. Room service made our food again but I didn’t eat it . Charged it to the room because I was not presented with any other option. Total 78.00 and change. I get charges on my for statement 97.99 . The front desk lady is confused. This hotel is a rip off , my $20 credit I received after booking never applied. This hotel is trash. A pretty piece of Sugar,Honey.Ice.Tea..

Partner

10/10

Exceptional

30 Nov 2025

Alexandra

The room was immaculate! And very spacious. Quiet, too. Never heard noise from the Courtyard/park below

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Jose

Amazing room

8/10

Excellent

29 Nov 2025

Paul

Nice location

Leisure Friends

10/10

Exceptional

23 Nov 2025

Dena

Clean room, courteous and friendly staff, good coffee, convenient location, quiet rooms.

8/10

Excellent

22 Nov 2025

Mae

Everything was top notch

10/10

Exceptional

22 Nov 2025

Audrey

Great hotel.

Leisure Family

10/10

Exceptional

19 Nov 2025

Stephanie Marie

Clean room, friendly staff and great shower

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

donny

Enjoyed

6/10

Pleasant

16 Nov 2025

Richard

No signs for parking or how to access hotel for check in.

6/10

Pleasant

16 Nov 2025

Robert

Hit water took 20 to 30 minutes to go from cold to hot. Was not just our room. First impression from elevators was it was a poorly maintained old hotel. Girst impression: elevator panel was loose. Everyone with whom i rode on the elevator was unnerved by the bang that occured when the car stopped at every floor. Did a lot of waiting in the libby though the front desk folks were very pleasant.

Partner

10/10

Exceptional

16 Nov 2025

Hamik

Location was perfect and very nice and clean hotel was

Business_and_leisure Family

8/10

Excellent

15 Nov 2025

Gloria

Staff is a accommodating and friendly.

Leisure Self

10/10

Exceptional

11 Nov 2025

Pam

Lovely corner room. Room was extremely well kept. The view was spectacular.

Leisure Family

8/10

Excellent

09 Nov 2025

jeri

The room was clean and the staff was courteous. The only issue that my husband and I have was during brunch. It took forever for someone to come and take our order and for us to receive our food. I had to get up and locate our own silverware and ask for all of the condiments for our table. Other than that we had a great stay.

Leisure Partner

8/10

Excellent

09 Nov 2025

Roland

Yes

Partner

6/10

Pleasant

09 Nov 2025

Cody

Yes it was

Leisure

10/10

Exceptional

08 Nov 2025

Kennisha

Clean & comfy!

10/10

Exceptional

05 Nov 2025

Guy

The property is well situated in The City Centre. The shops around offer a great variety for dining and entertainment.

Leisure Family

6/10

Pleasant

03 Nov 2025

Arielle

My family has stayed at this location several times over the last 10+ years, including 3 times since it rebranded as the Moran. After moving to another nearby hotel for our frequent trips to Houston, we were optimistic that the renovation and new ownership would have a lasting impact. There were several service related hiccups during our most recent stay which I worry points to a larger trend. The front desk, who is the face of the hotel, was very un-accommodating and even said \"that's not my department\" when we asked when our room would be ready 2 HOURS after their posted check-in time (we had been waiting for over 4 hours at this point). We also had a gentleman knock on our door several times, with a do not disturb sign clearly visible on the handle, to \"check the mini-bar\" 2 hours after we arrived. The hotel also promotes a virtual text agent but never responds to it. Lastly, the pool was inaccessible on the morning of our check-out due to a baptism being performed in the pool by one of their large groups. Overall, the renovation is nice but the service is lacking. We gave the refreshed property a fair shot but will be moving back to the Hotel Zaza which I recommended to anyone wanting a hotel experience 4* level service in the area.

Leisure Family_with_children

10/10

Exceptional

21 Oct 2025

Karen

Smooth check-in

Family

2/10

Poor

21 Oct 2025

Emily

Just an overall bad experience and I did not receive my free bottle of wine.

Business Self

10/10

Exceptional

21 Oct 2025

Tanya

For those who enjoy eating breakfast at a hotel, the Moran Hotel has several healthy options to choose from. There's steel-cut oatmeal, Greek yogurt parfaits, and fresh fruit, to name a few.

Business_and_leisure Friends

10/10

Exceptional

20 Oct 2025

Kimberly

Very clean environment. Staff were welcoming and friendly.

10/10

Exceptional

16 Oct 2025

Karin

Great walkable location in City Center

Great spot for families and friends. Very safe with lots to do and great places to shop and eat. The staff was extremely helpful. I called after our stay with a question about my bill and it was handled immediately and graciously. We definitely will return

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Nyshicka

Location is convenient within a shopping center making access to restaurants convenient. Parking is secure and provides easy walking distance to lobby through the garage. Rooms were clean and nice size. Feels modern.

Self

10/10

Exceptional

11 Oct 2025

Keeya

Amazing away from home stay.

The room was very cozy, clean and the Front desk was professional and welcoming.

Business

8/10

Excellent

06 Oct 2025

McKeba

Great stay!

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Sean

Not to much can be said here. This place has it all and it’s nice! I will be back

Business_and_leisure Partner

10/10

Exceptional

04 Oct 2025

Helen

Beautiful, clean accommodations. Wish we could have stayed longer.

Leisure Family

10/10

Exceptional

01 Oct 2025

Hattie

Great option for my daughter and I because of the convenience to shopping and parking. I had to ask for my benefits this time, but they didn’t give me the $20 credit this time. And last time I was told I had a credit, but I was charged anyway. I requested a refund but never received it until i requested again on my next stay there.

Leisure Family

10/10

Exceptional

28 Sep 2025

Andrea

We love staying at the Moran! It’s clean, they’re friendly, and it’s in the heart of shopping and dinning! I wouldn’t recommend eating dinner at the Moran. It wasn’t very fresh. Too many other options to settle.

Leisure Friends

8/10

Excellent

25 Sep 2025

Isis

Great location! Plenty of dining options within walking distance. Only complaint I have is that the breakfast offered at the hotel was pretty nasty. Other than that amazing bar in the center of the lobby, friendly staff, and each room came with a bottle of wine!

Business_and_leisure Self

10/10

Exceptional

23 Sep 2025

Anthony

Great place to stay.

10/10

Exceptional

21 Sep 2025

Ashley

i absolutely enjoyed my stay. will definitely be back.

Leisure Self