Homewood Suites by Hilton Houston-Westchase

United States , Houston - TX
HOUSTON, 2424 Rogerdale Road
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100 reviews shown

10/10

Exceptional

27 Apr 2026

Alfred

Everything outstanding except for bath tub. It dipped down in the middle. Very hard to stand in it.

Partner

10/10

Exceptional

27 Apr 2026

Ashley

Staff and Clean Room

Family

6/10

Pleasant

27 Apr 2026

Alejandra

Rooms are outdated, wall paper is falling, kitchen utensils are not complete, 2 spoons 3 forks 2 plates 4 glasses etc.
Extremely smelly hallways. Needs a lot of work

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Dana

The hotel is currently being renovated. However, everything went well and the a/c was the best we have had in a hotel in a LONG time.This is important to us, especially when staying in Houston.

Pet

4/10

Poor

20 Apr 2026

karim

Air conditioning stop in the middle of the night

Friends

2/10

Poor

08 Apr 2026

Mitra

Property was under construction. Furniture was as outdated. They gave us breakfast in a paper bag ( muffin, Apple and an egg sandwich). I forgot my toothbrush and they did not have any to provide so i had to order it from the CVS the next morning. Not a very pleasant experience. Staff were nice and helpful.

Business

8/10

Excellent

07 Apr 2026

Dianah

Sink faucet leaking towels were not put in room no do not disturb sign out had to get after second time at front desk that I asked for more 2 nd day gym was under construction at the time.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Jasmine

Breakfast was delicious! Plenty to park and felt safe

8/10

Excellent

02 Apr 2026

Sandra

The breakfast was fresh but it started to get monotonous

6/10

Pleasant

31 Mar 2026

Alliysah

loved the hotel. the staff was nice and the rooms were very clean and spacious. however we got our catalytic converter stolen in the parking lot directly in front of the hotel so the area isn’t the best.

Partner

6/10

Pleasant

31 Mar 2026

Allison

Super quiet area, which I appreciated. Clean room.

Self

8/10

Excellent

28 Mar 2026

Devonya

The staff is INCREDIBLE. I have not encountered staff that nice at bigger hotels. The room wasnt top of the line but i would stay there again.

2/10

Poor

26 Mar 2026

Monique

Unfortunately, the property was and IS being 100% intentionally misrepresented. Major renovation/ construction has been ongong and has never been disclosed for online booking customers. STILL!
None of the amenities- pool, gym, breakfast buffet, etc. were available.
My stay was for 11 nights.
I only booked this location because it was a Hilton, for the amenities, and because the rating was above 8 on expedia.
I'm SO disappointed in Expedia & Hilton. Renovations are great but they should have to be disclosed. I was on the 1st floor directly attached to the areas- hammers, saws and all.
I requested to be relocated to another similar location (same rating, pool, room size, kitchen, etc.) that was NOT under construction with said amenities- even if further away and was told I could do that but no refund would be given for my remaining nights that were paid. It is FRAUD n should not be allowed.
On my last day, a huge ROACH came crawling across the floor which I killed, took a pic of, & showed to the manager.
Not a good experience at all & finding another place, last minute for around the same price was impossible. That was the only reason I did not take time from my vacation to move.

Pet

8/10

Excellent

24 Mar 2026

Ashley

Big rooms and quiet. Very pet-friendly.

Pet

10/10

Exceptional

22 Mar 2026

Dat

My kid was looking forward to go swimming in the indoor pool. But it wasn’t open.

Family_with_children

2/10

Poor

22 Mar 2026

TIERRA

HOTEL WAS DISGUSTING ROOM DIRTY TUN DIRTY WHOLE HOTEL WAS UNDER RENOVATTION NO CLEAN TOWELS NO AMENNITIES … I was I was told before check in hotel was under renovation

Family_with_children

2/10

Poor

16 Mar 2026

Amira

We couldn’t use the pool due to they are currently doing renovation . My sole purpose of booking a room at this hotel was for the pool. Also the bathtub in my suite was leaking water all over the floor. I had to use all the towels I had to try and clean up the water. There was so much water it had the carpet in the room wet .

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Breana

Wonderful was very helpful when needing items.

Friends_and_family Family

2/10

Poor

16 Mar 2026

Stanley

The Gym was closed. I requested a room cleaning and new towels after the second night. They provided only towel for me and my family. They said their washing machines were broken. I said I was going to file a complaint with Hilton ad they then evicted me.

Family

8/10

Excellent

16 Mar 2026

Joseph

The hotel was under construction, but that happens. They had an alternate entrance, but everyone was very friendly. They didn't have their normal breakfast but made accommodations with what they could do. The only problem with the room is the carpet looked pretty bad. But everything else in the room was clean and tidy. Over all a fantastic lower price hotel.

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

Evelin

Under remodeling bathroom has tap on the tub not worth pricing to what was offered

Partner

2/10

Poor

10 Mar 2026

Bryan

UNDER CONSTRUCTION!!!!!!!
Traveled here from Missouri thinking that the stay would be how it is anytime we book with Homewood Suites and man was I wrong. There is no front desk or lobby area. They turned a room into the front office. no breakfast offered, no hot tub, no pool. That’s not even the half of it. Beds….TRASH!!! Housekeeping…..TRASH. They are supposed service your room every other day and the day they were supposed to come change towels and sheets they didn’t and when I called the “front desk” they said they would have housekeeping bring everything up to me. Knocks on the door and hands me a bag of towels and tells me to call the front desk for the sheets and she didn’t know anything about sheets @11:30am. Needless to say once we returned to the hotel after midnight to lay down no sheets were dropped off to the room how the front desk said

2/10

Poor

10 Mar 2026

Raysylvan

It sucked and horrible. I still have a pending transaction of 375 days n my bank account waiting on them to close out. Window fell off during stay, breakfast was a box of sausage bisques passed out to guest and had to pay again after running my card 5 times on an alt card cause the first card I used has an 375 hold that is still pending today. Worst stay in y life

Friends_and_family Friends

6/10

Pleasant

26 Feb 2026

Robert

Hotel starting renovations. New lobby being built. Rooms showing age and lack of maintenance. Instead of new towel’s they left wash clothes.

Partner

4/10

Poor

24 Feb 2026

Ping

The property is under renovation. It’s very limited services. Much lower than the expectation of Homewood Suites.

Self

4/10

Poor

23 Feb 2026

Karen

Unfortunately, I found out at check-in that the lobby was under construction. I was never told that the full buffet breakfast that was supposed to be included with my stay was only a grab and go Jimmy Dean sausage biscuit that needed to be warmed up and a muffin. We were a party of 8 who booked two of the two bedroom suites. The rooms were very clean but extremely outdated with soiled chairs and a ripped headboard in one of our rooms. Looks like a dog ripped it. The front desk person (Shania) was apologetic about the fact that we were not told at check-in about the construction and the poor breakfast set-up. My grandchildren were so looking forward to making their own waffles and did not care for a sausage biscuit. Seems like this hotel chain should have offered breakfast accomodations at a sister hotel nearby or a voucher for breakfast out.

Family_with_children

2/10

Poor

15 Feb 2026

Tyree

The room was terrible stains on all pillows floors everywhere had trash did not stay even one minute want to start a refund process

6/10

Pleasant

04 Feb 2026

Ali

Needs renovation

Business Self

6/10

Pleasant

14 Jan 2026

Bryan

False advertising! Free breakfast? A brown paper bag with pop tarts and an egg sandwich that was supposed to be frozen until serving time sitting in a crappy make shift room during construction! An indoor pool? No just a room to stock paint supplies! So glad it was a business trip and my kids didn't have to deal with the disappointment s ! You should be ashamed!

Business

8/10

Excellent

09 Jan 2026

lynda

The lobby was under construction therfore was no breskfast buffet. It was only a grab and go and there was not enough

Leisure Family

8/10

Excellent

17 Dec 2025

Sam

It couldve used some more fruit, but good overall

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

LaToya Elis

The breakfast was hot and fresh. I was able to do late check out which helped a lot. Easy parking and hotel staff was quick and efficient. My body sank in that bed and I was SO relaxed. Very nice. Totally coming back

Leisure Friends

8/10

Excellent

10 Dec 2025

Courtney

Clean room and friendly staff. Older hotel and Had a lot of construction at time of our stay.

Leisure Partner

6/10

Pleasant

05 Dec 2025

Thomas

Public spaces were clean and in very good condition. Breakfast was good. Room was clean but the room condition was a little tired and could use an update

Self

8/10

Excellent

30 Nov 2025

CHUAN

Everything is ok very good except the bathtub is old, It has fallen yellow

6/10

Pleasant

26 Nov 2025

Daniel

Older hotel. Rooms need a lot of updates. Room clean. Staff was very friendly. I will not stay again though.

Business

6/10

Pleasant

18 Nov 2025

Richard

Hotel property was fine as was the room. The amenities have substantially been reduced since the last time we stayed here. Hot chocolate has been removed from service bar. The coffee in-room is abysmal. And the breakfast has been GREATLY reduced. Gone are the waffle station, yogurt, and orange juice. Basically the bulk of my usual breakfast. On Saturday the hot service basically had just scrambled eggs, sausage and potatoes. The Sunday service had eggs, a mostly empty tray of carnitas meat (maybe two scoops left in it), hash browns and an empty tray that used to hold bacon. An hour before breakfast service was over, the service staff said they would not put out any more food. 9a and you got whatever was left over. And the quality was poor. We used to love the breakfast here. Now it's pitiful. I ended up going elsewhere off property to get a decent breakfast. We make a trip to Houston annually and this was a regular stay for us. We're looking elsewhere next year.

Leisure Partner

4/10

Poor

16 Nov 2025

brittny

Front desk staff was friendly, but room smelled stale , toilet in bathroom hardly flushed , this hotel just seems outdated, breakfast was mediocre …it was very quiet though … I travel a lot and I don’t think I’ll come back to this location .

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Jing

Room is very sizable. Staff are very friendly. Convenient location.

Business

10/10

Exceptional

08 Nov 2025

Melia

Courteous staff, comfortable accommodations, good breakfast

Leisure Family

10/10

Exceptional

27 Oct 2025

Long

clean room

Business_and_leisure Family

6/10

Pleasant

24 Oct 2025

Troy

It was good the tortillas are an excellent touch.

Business

10/10

Exceptional

22 Oct 2025

Clayton

Good food, they did not run out like a lot of places.

10/10

Exceptional

30 Sep 2025

CESAR

Great

6/10

Pleasant

29 Sep 2025

Tony

The area near the hotel was pretty neat and clean, but not sure about the safety.
The room was little outdated, single sitting coutch had some stains.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Phi

Staff was not friendly. They dont acknowledge you when you come in and out. The lady that did breakfast yelled at me for using the same serving spoon. It was my fault but you can address things without yelling at your guests. I reported an issue with front desk about stained pillow and you can tell he didnt care.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Beatrice

Clean rooms

Leisure Self

8/10

Excellent

03 Sep 2025

Robert

Decent Stay

Room was clean but the pull-out sofa mattress definitely needed replacing. Front desk staff very helpful and efficient. Love the chocolate chip cookies.

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Ray

Close to medical facility

Business Family

4/10

Poor

31 Aug 2025

Jeneive

The shower was horrible water was filling up in the tub and the hot tub was not hot the towels and wash cloth was rough and old and the toilet paper was like sand paper it was definitely a no frill hotel and they have the nerve not to give you complementary water because I was not staying for more than one night so I have to buy a bottle of water for four dollars. I have never heard of that in my life, I feel like as long as you’re staying at the hotel you should have the right to a bottle of water for free, but because I was only spending one night I was not allowed a bottle of water I had to pay for it. This is the worst hotel I’ve ever stayed in. The price was good, but that was all I do not recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

16 Aug 2025

Terry

4/10

Poor

02 Aug 2025

Clayton

Roaches in room; pool area about 100 degrees and not ventilated (very strong chlorine smell); bad odor in guest hallways. Staff was very courteous and helpful. The hotel needs some TLC, some serious bug spray, and some reno in the pool area.

Leisure Family_with_children

6/10

Pleasant

02 Aug 2025

Rachel

I stayed two times and there was soap by the sink that was inconvenient. The second time there was no soap in the room at all. There also no eating utensils in the room. Other than those things it was good and I enjoyed my stay.

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Rachel

Everything was good overall. Just disappointed that treadmill was not working. There needs to be a repair done the floor was separating from the base board. Please fix the air conditioning in the lobby.

Friends_and_family Family

8/10

Excellent

28 Jul 2025

Verified traveler

Our room was nice. The noise from upstairs and our neighbors were heard but not the worst. The bed wasn't all that comfortable but the pillows were good. The breakfast was delicious and the staff was friendly. Being able to have/make meals in our room was definitely a plus. Couldn't enjoy the pool bc the chlorine was overwhelming and burning our eyes. But overall we had a good stay

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

LaShonda

Great Stay!
Clean room, friendly staff, and a convenient location. Everything was smooth and comfortable—would definitely stay again!

Let me know if you want one more casual, formal, or specific to any detail like the breakfast, service, or view.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2025

Marc-Josef Faustino

Easy to get to and parking was not a mess.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Donna

The suites were very large and beds very comfortable. Especially liked the large refrigerator. We stayed 2 nights. Breakfast was not as good as expected. Would have liked to have waffle maker and cereal options. The cookies in the afternoon were a nice surprise. Will definitely stay here again as it is close to family. All in all, we enjoyed our stay here and would recommend this hotel.

Leisure Family

10/10

Exceptional

02 Jul 2025

Jaime

It was great

8/10

Excellent

27 Jun 2025

Joseph

The only issue was there wasn't enough washcloths or towels given, and when asked we had to wait for them to be washed.

Business_and_leisure

8/10

Excellent

25 Jun 2025

Alexa

The hotel was very accommodating, the breakfast options were great. The carpet in the room needs to be deep cleaned, I have a toddler that plays on the floor and he spilled water on the carpet and when he got up his grey pjs were stained from whatever dirt and filth was on the carpet, there was broken or unsafe pieces in the bathroom and when my toddler was driving his car on the carpet outside the pool a piece of glass cut open his finger. The hotel has great potential just needs some extra love and maintenance. The floor plan for the 2 bedroom suites is perfect for a family as well as the table and chairs, sofa and mini kitchen. We truly enjoyed our stay we just wished it was more maintained and cleaned better.

Leisure Family_with_children

4/10

Poor

25 Jun 2025

Verified traveler

Beautiful in photos not in person

My room smelled of cigarettes and the tv inside the bedroom did not work. Housekeeping did not come to pickup trash or ask if new towels were needed. The shampoo bottle was empty and I did not receive a new one when requested.

8/10

Excellent

24 Jun 2025

Sancho

Best out office

6/10

Pleasant

23 Jun 2025

Stephanie

We weren’t in the room much but to sleep and shower… Breakfast was okay not worth waking up over sadly. And we stayed for 4day after 1day they cleaned our room took our towels from our room and didn’t replace them. We asked for towels every day after and was told there in the washer or the dry but was never given another bc now they were full capacity and have a towel shortage. We ended up buying some from Walmart. I love Homewood hotels in general especially bc of there amenities but probably wouldn’t stay at this location again.

Leisure Family_with_children

6/10

Pleasant

22 Jun 2025

Kimberly

The beds were comfortable and the room was quiet. Upon arrival we were early and asked to check in early around 12. The staff stated that house keeping was cleaning rooms and getting them ready and would call me when the room was ready due to me being a valued Hilton member. Check in is at 3pm and I never received a call before hand stating my room was ready. We waited until check in time and came and checked in and the room was still not ready. My party of 6 had to wait in the lobby for over and hour with 4 other families who’s room was not ready as well. This stay was not timely or professional. We had a 13 hour drive and just wanted to unpack and relax!

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Bernadette

Comfy

Minor repair. Ants to window sill. Breakfast was not refilled after 0935 approximately The front desk Annie/betty , I apologize for the forgetfulness of the name , she was there when we came back from a late dinner and when we went to eat breakfast. She still had a pleasant conversation and a smile. I would be very tired. She deserves a raise and / or a promotion. Not many will be that way. She made the checking in and out easy. That makes a person want to return

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Steven

good experience

Business

10/10

Exceptional

04 Jun 2025

Ashley

New Favorite Hotel

Homewood suites by hilton has become my new favorite home away from home. Me and my kids enjoyed the king suite.

Friends_and_family Family

6/10

Pleasant

03 Jun 2025

Jaspreet

There were few lights that didn’t work in the room
Breakfast was average at best overall very dim average property
Not recommended

10/10

Exceptional

30 May 2025

David

Had a cancelled flight on the previous day, and had prepaid. Didn't realize I needed to check in. Hotel staff and manager kindly accommodated and understood the situation, and allowed us to complete the rest of our stay.

Extremely helpful staff, and they remembered me.

Hotel room was always fantastic, and nice and clean, kitchenette and bathroom.

Will definitely be my go-to here again when I'm in Houston.

Leisure Partner

10/10

Exceptional

20 May 2025

Versailles

Excellent location

10/10

Exceptional

20 May 2025

Carla

Every thing was incredible the food at the breakfast buffet it was amazing

Leisure

8/10

Excellent

18 May 2025

Sishir

Very good location and friendly staff. The lobby smelled of mold when we first got there but the room was fine.

Leisure Family

10/10

Exceptional

15 May 2025

Robert

Wonderful two bedroom suite

Leisure Partner

10/10

Exceptional

12 May 2025

Quatia

The stay was amazing. No complaints or concerns regarding the property itself. Breakfast was enjoyable and the room service was excellent. Would stay here again!

Leisure Partner

8/10

Excellent

10 May 2025

Gbesimi

The serenity of has kept me coming back for over 15 years

10/10

Exceptional

29 Apr 2025

saad

staff is remarkable with very friendly attutude. Breakfast was exceptional.

Pet

10/10

Exceptional

29 Apr 2025

Frederick

The Suite was very nice. Full mini kitchen with a simi regular size refrigerator, and freezer. 2 separate TV viewing area's with a door between them so anyone that wanted to stay up, could sit on the couch and watch TV while anyone wanting to sleep could, or just view different viewing preferences in separate rooms. Ift was away from the noises from the main Freeway, but close enough to get to fast.

Family

8/10

Excellent

23 Apr 2025

Bertha

It was price friendly, clean, and convenient. We enjoyed our stay and will be back.

Business

8/10

Excellent

22 Apr 2025

Stephanie

I love this hotel located at a nice area, it’s near by many different kind of shopping centers and restaurants we wanted to go and we got everything easier. Bedrooms are big and Bed was comfortable. And also has a good kitchen in the room. And also they have a self laundry which is very convenient for us.
The only complaint is that hotel’s equipments are too old such as Air conditioning, machine is so loud while running, and temperature was not match the degree I set up. There was no cool air at daytime when outside temperature was hot. Shower rooms are old too, drain pipe was clogged and shower head could not be able to adjust. Pool and Gym room were too small.

Leisure Family

8/10

Excellent

18 Apr 2025

Donna

It’s a great property and was very convenient for us. However it’s time for some furniture upgrades. I would recommend this property and would stay again.

Leisure Partner

6/10

Pleasant

04 Apr 2025

Eric

The continental breakfast was one of the worst I have experienced in my travels. No waffles, no pancakes, no choices of juices, milk a day from expiring, eggs not real, cereal was not the freshest, no fruit. Overall two thumbs down.

Leisure Family

6/10

Pleasant

19 Mar 2025

Katherine

This place was very average. Definite signs of wear and tear throughout. Our room had a fold-out sofa bed that our son slept on. But the bed, when folded out, sat on top of the drawer handles of the tv stand.

There were no sheets for the sofa bed when we arrived, so we had to call and get them. But there was only one member on staff that evening, so we had to go down to the desk to get them. There weren't enough towels for the 3 of us.

We had asked for 4 extra pillows and were told, "We only have 2." Do they only have exactly enough pillows and towels to stock the rooms and no extras?

As I said, it was very average. The employees were kind and helpful. I blame the facility for any shortcomings.

Leisure Family

2/10

Poor

18 Mar 2025

Antoine

I did not stay in the hotel and they made me move to another hotel. I want compensation. Waiting for your reply.

10/10

Exceptional

11 Mar 2025

JoJo

Everything was good

10/10

Exceptional

09 Mar 2025

Larisa

Clean, quaet, good thing pillow helps me to sleep better.

10/10

Exceptional

28 Feb 2025

Jaime

Great property

Business Family

10/10

Exceptional

22 Feb 2025

Anthony

Great Stay

Rooms very clean suite was very accommodating met every need and some

10/10

Exceptional

16 Feb 2025

Sergio

Great experience!

Amazing stay. Very clean.

4/10

Poor

05 Feb 2025

Valery

Guest rights and ;ack of communications

Hotel was great except the ceiling and vents that were dirty. we had an emergency and arrived late and I was assured everything was fine, we stayed only one night. I was never told i was checked in, and then I was told after check out I would receive a refund because we only stayed one night, we even tried to extend and we couldn't. After 2 weeks of going back and forth and being told i was going to be contacted and never was i was told i was denied my refund because they took it upon themselves to check me in instead of changing the dates as I was told. I never have had problems with Hilton Hotels as a member, this was my first time but I will not stay here again, but best believe I will fight this.

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Michael

Nice place

Absolutely recommended

Partner

2/10

Poor

20 Jan 2025

Steven

Bad

Leisure Family

10/10

Exceptional

16 Dec 2024

NGOC

Good

8/10

Excellent

15 Dec 2024

Verified traveler

I was skeptical about this place before booking because it looked outdated. It does need updating and repairs to ceiling in hallways. I stayed 2 nights on the 2nd floor and I loved my room! It had everything I needed.. Oh yeah there’s a $50 holding fee but I received it back the same day after checking out… Truthfully, I would stay here again. I used all amenities that were available.. Also, the front desk employee (Jose) was very nice and accommodating to all guest….If I ever come to Houston again, I’ll definitely book here .

Self

10/10

Exceptional

15 Dec 2024

Terrea

Great place

I love this place. It is always nice and clean and I love the breakfast.

Self

8/10

Excellent

02 Dec 2024

Verified traveler

Great Location

The hotel staff was so friendly. Everyone was nice and accommodating. Free parking and a pool. Unfortunately the hot tub was extremely dirty and not functional during the holiday. I would have loved to have been able to use that amenity.

Friends_and_family Family

6/10

Pleasant

15 Nov 2024

Verified traveler

Typical homewood suites hotel. The staff was friendly. The hotel was showing its age and is due a refresh but was clean.

Business

6/10

Pleasant

15 Nov 2024

Chee

Good for a night or two.

Breakfast was good. Not located in an area that has easy access. Hotel needs some updates as the ceiling was falling down in the dining area. Rooms are large but needs some updating as well. Sofa bed mattress definitely needs deep cleaning and they are thin.

Friends_and_family Family

2/10

Poor

21 Oct 2024

[email protected]

I didn't sleep there,please put my money in to my account and thanks

8/10

Excellent

03 Oct 2024

Verified traveler

Do not recommend this place

Did not feel safe here, low water pressure in the bathroom sink. People are allowed to bring their big dogs in the lobby and I think that's a safety risk depending on the temperament of the dog and the behavior of the owner.

Friends_and_family Family