Name: Garner Hotel Houston - Westchase by IHG
Address: 10850 Harwin Drive, Houston, 77072, US

2/10

Poor

03 Jun 2026

Mindy

No time

4/10

Poor

25 May 2026

Klarrisse

Property doesn’t look nothing like the pics not so clean

Family

10/10

Exceptional

04 May 2026

Maureen

It was amazing

Partner

10/10

Exceptional

29 Apr 2026

Paul

Clean and friendly place.

Self

4/10

Poor

27 Apr 2026

Thien

Mosly didn't pick up the phone for customer service. No hot water inside the room. Broken shower and leaking water in the bathroom. Holded and refunding deposite was too long.

Family

8/10

Excellent

15 Apr 2026

Shawn

overall it was good hotel.

Family

8/10

Excellent

02 Apr 2026

John

Friendly staff

Partner

4/10

Poor

01 Apr 2026

Arturia

Room itself was clean and cool...just no wifi and no breakfast as advertised

Friends_and_family Friends

6/10

Pleasant

28 Mar 2026

Mehdi

Could be better

Partner

4/10

Poor

21 Mar 2026

Amanda

Our room was occupied and they almost didn’t have a room for us. They did find a clean room, but it was in need of repair of toilet.

10/10

Exceptional

19 Mar 2026

Dalia

Perfect for the price!!! You can rest and relax

4/10

Poor

24 Feb 2026

Danielle

Roach, motel.

Self

2/10

Poor

15 Feb 2026

Hien

They are not refund my deposit after a week

8/10

Excellent

02 Feb 2026

Qua'saan

Very nice cool spot I’ll say. The room specially on 3rd floor peaceful and clean king size bed very comfortable i didn’t even want to leave ngl lol but it’s spacious. And air works my room was fine.

Self

6/10

Pleasant

01 Feb 2026

Marla

The room condition was good and the staff greeted us in a courteous manner upon arrival

8/10

Excellent

01 Feb 2026

Marla

Clean room, custom service was superb, my only complaint was that the shower head wouldn't come on

6/10

Pleasant

24 Jan 2026

Patrick

Spent 1 hour getting my room, charged twice even though I showed the payment

Business_and_leisure Friends

2/10

Poor

20 Jan 2026

Heather

Terrible hotel. Do NOT stay here. They have not returned my deposit and every time I call the number is always busy. They said breakfast was until 9am. I came down at 8:40 and they already cleaned everything up. Lights barely worked, tv remote only worked when it was near the tv, faucet was separated from the sink, furniture scratched up, water in the shower dripped all night.
I should have asked them for a deposit because as bad as this hotel is they should NEVER charge a deposit

Business

2/10

Poor

27 Aug 2025

Verified traveler

Room is smelly & aircon is not cold.
No tissue box nor body wash in bathroom. We were given 1 soap bar & 2 small shampoo packets.
The room has ants around study table & bathroom.

Partner

6/10

Pleasant

26 Aug 2025

Oluwasegun

The room i was given on the ground floor was dirty with mods on the cotton window and the room was smelling of wetness and i had to complain before my room was changed.

Leisure Family

2/10

Poor

22 Aug 2025

Jaye

Worst I have ever been treated by a hotel ever!

When I went to check in they swiped my card then told me about $450 in fees they were going to charge me for the stay! A large deposit for myself then $150 a day for my pets. None of which was advertised on their listing with you! I chose not the pay these fees and told them I wasn’t going to stay there for all those fees and they refused to reimburse me for the room charge for 2 nights that was less than all the fees! Their manager stated that they would possibly reimburse in 3-5 working days but I have yet to get the funds. I bought insurance for this stay as well.

Business

10/10

Exceptional

01 Aug 2025

Anthony

Great service

Business_and_leisure Self

10/10

Exceptional

28 Jul 2025

Anthony

It was fine

Business_and_leisure Self

10/10

Exceptional

26 Jul 2025

Jason

The tv did not work the whole time I was there but the service by the staff was amazing.

Leisure Self

8/10

Excellent

17 Jul 2025

Martin

As expected. Great price and reasonable accommodations.

2/10

Poor

14 Jul 2025

nelma

The location of this hotel is convenient and close to many key spots in Houston. The staff were kind, professional, and very accommodating which I truly appreciated. However, the overall condition of the rooms and property left a lot to be desired.

The rooms were disappointing: outdated appliances, several outlets didn’t work, and there were visible stains on the pillows and sheets. The worst part was discovering roaches in the room, which led us to request a room change but unfortunately, the new room wasn’t much better. Stains were still present, the AC barely worked, and there was mold in the bathroom.

Additionally, the elevator wasn’t working during our stay, which made things even more inconvenient.

This hotel could be a great place to stay if they invest in major renovations. For now, the condition of the property makes it hard to recommend.

Leisure Family

6/10

Pleasant

13 Jul 2025

Dexter

Elevator is not working and it smells like weed on the hallway but overall its ok

Friends_and_family Family

6/10

Pleasant

11 Jul 2025

NAM

Cleaned, convenient but not enough towels, coffee machine has no coffee tray.

Leisure Family

6/10

Pleasant

10 Jul 2025

Verified traveler

Cold showers

Nice property. However shower would not get hot. Luke warm at best.

Self

2/10

Poor

06 Jul 2025

Jordan

Elevator not working, they put me on the 3rd floor , and it was 4 flights of stairs up.

Key stop working, and wanted me to walk 4 flights of stairs to get a new key. I told them I was not doing that, and someone did bring me a working key.

The ice machine on the 3rd floor was not working, so you had to walk to the 1st floor to get ice ( reminder elevator isn’t working)

No one EVER answers the front desk, but they are laughing and having fun. It’s like they turn the front desk phones to go to VM

The room phone only worked when it was on speaker

I will NEVER EVERT stay here again!

Leisure Self

10/10

Exceptional

05 Jul 2025

Katie

Super friendly staff

Friends_and_family Family

6/10

Pleasant

01 Jul 2025

Maya

elevator was broken our entire stay

Friends_and_family Friends

10/10

Exceptional

01 Jul 2025

Richard

Quiet and safe.

Leisure Partner

2/10

Poor

30 Jun 2025

Lam

Terrible exp!

From beginning to end, the stay was disappointing. I booked 2 rooms for my family with a child, and here’s what happened:
1.One room was fine, but the second had no AC. We were moved to a smaller room, not what I paid for.
2.Two lights were broken, making the room very dark.
3.Bathroom door was nearly falling off—unsafe for kids.
4.Toilet was broken. I had to fix it temporarily myself.
5.Room key stopped working after 24 hours—had to rekey.
6.Ice machine was out of service.
7.Shampoo and shower gel came in a tiny plastic bag—very minimal.
8.Elevator broke on checkout day—only one in the hotel. We had to carry all luggage from the 3rd floor by stairs.
9.Staff response was simply: “Unfortunately.”

2/10

Poor

28 Jun 2025

Adriana

don’t waste your money

where do I start??
1. our room was missing a smoke detector (safety concern)
2. the water that came out of our sink was boiling hot - had to wash my face/brush my teeth in the tub (safety concern #2)
3. breakfast was not included as advertised
that was in the first room so then we got switched to another room but till not good..
4. the shower rod was coming off the wall!
5. the shower head was dirty and moldy!

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Ashley

Great

Leisure

2/10

Poor

21 Jun 2025

Jermaine

The area

Leisure Self

8/10

Excellent

15 Jun 2025

Justo

It is what ypu pay for but. I have nothing to complain about room was clean bed was clean restroom was clean

Leisure Family

2/10

Poor

03 Jun 2025

Sarah

The moment we got in the room keys weren’t accesible so the manager had to allow us in.

Partner

4/10

Poor

02 Jun 2025

Christain

Tv wouldn’t work, lady checked us in gave us a card for one day we stayed 3, of course found this out day two card wouldn’t work and IT had issues so we had to be let in our room the hallways were 100 degrees, we had a family of 4 I asked for towels for everyone kept getting just one, muffins and juice for breakfast is pretty low for the high ratings front desk was great with what they could do but the hotel as a whole I wouldn’t return too.

Friends_and_family Family

10/10

Exceptional

31 May 2025

Innocent

Great service

Business Friends

6/10

Pleasant

26 May 2025

Verified traveler

pls improve the quality before you lose customer

Hotel did not provide garbage can or trash bag but remind you have to clean any garbage before you leave hotel.\

TV channel is poor with low quality and cannot work properly for 5 minutes. Almost you find nothing to watch on TV

escalate quality has issue.

Friends_and_family Friends

2/10

Poor

25 May 2025

Sarita

Waited till after 5pm
To get in the room and then TV wasnt working after 11pm and then the volume didn’t work just horrible
Experience

Business_and_leisure Partner

2/10

Poor

22 May 2025

Tina

I paid $147 to stay here with my family while visiting from out of town, and we were really disappointed. There was no hot breakfast available for my child—just some fruit, even though the listing clearly states breakfast is included. The TV in our room didn’t work, and the pet fee was a shocking $150 per stay, even though it was listed online as $60 and used to be $25.

I understand ownership may have changed, but if that’s the case, the hotel seriously needs to update their website and listings so guests know what to expect. Between the misleading info and the poor amenities, we definitely won’t be coming back.

Family

6/10

Pleasant

18 May 2025

nakia

Over all I know it was rebranded but the tile in my bathroom floor was loose. We had no trash can in the room at all. They had no charging port for my phone. I can tell that they did some painting but didn’t Change the power socket it was a disgusting yellow along with the smoke detector. The lamp were all rusty. Also upon checking in the property smelled like mildew.

10/10

Exceptional

18 May 2025

Steven

Great!!!

10/10

Exceptional

18 May 2025

Steven

Trwar

6/10

Pleasant

17 May 2025

Rachellane

The property is near to restaurants and shopping center.

Business_and_leisure Family

4/10

Poor

06 May 2025

Ngoc Bao

Room was

2/10

Poor

05 May 2025

Stephanie

Lied about breakfast and pool accommodations...there were none
..i want a refund

Business_and_leisure Family

2/10

Poor

05 May 2025

Stephanie

They claimed there was breakfast and a pool which there was neither....and those were the main reasons we booked there...we.feel like we wasted our money and time....because of their false advertisement

Business_and_leisure Family

4/10

Poor

17 Apr 2025

Thanh

Good

Business_and_leisure

10/10

Exceptional

16 Apr 2025

sherrionna

beautiful

Leisure Family

2/10

Poor

15 Apr 2025

FAISAL

Bed bugs, disgusting property. Found dirty used wet towel inside the room fridge. My whole back and legs got red rash within 20 mins of lying down in the bed. Gym is broken and not a single machine works. Checked out of the property within 1 hour of check in. Shame on Sonesta brand for having such terrible property under their umbrella.

Business Self

4/10

Poor

14 Apr 2025

Gregory

THE POOL WAS PERMANENTLY CLOSED

2/10

Poor

07 Apr 2025

Olivia

Good Service. Bad Experience

The Front Desk Staff was professional and kind. Unfortunately, I had to change room 4 times. One room smelled like animal waste, one had a broken toilet and another room the A/C didn't work

2/10

Poor

04 Apr 2025

Sarah

BEDBUGS! On my second night at the property I got woke up to being bitten and when I reported the issue asking for management I was referred to an email address. I reported the problem to Expedia as well still no resolve. I am highly disappointed with the service I received.

Business_and_leisure Family_with_children

6/10

Pleasant

31 Mar 2025

Keenan E Johnson

Overall just okay

2/10

Poor

31 Mar 2025

Jouwell

Lied about breakfast. Break out from bedbugs

Business_and_leisure Friends

4/10

Poor

30 Mar 2025

Wayne

You get what you pay for

The hotel had an awesome daily rate and I see why. The property is in desperate need of renovation. They charge you a $100 deposit in case items are “taken” from the hotel room. My TV did not work. The clerk was unmotivated to do anything to address why my TV did not work and would not offer a discount on the room stay. It seems like p arty hotel since there was noise until 4 am and the place smells like weed. I would not stay at this location again.

Self

4/10

Poor

29 Mar 2025

C

No matter if you booked the hotel earlier, it will not guarantee you a room if you'll not be there during EXACT check in time even when we tried to call them and say we will be there at night — so hassle that we need to go there even when we are in the middle of convention.

The staff is not good in answering inquiries over the phone.

The room is nice, its spacious and clean but the toilet is clogged, aircon was not cold.

2/10

Poor

25 Mar 2025

Rayan

Very bad. The customer service is bad

2/10

Poor

25 Mar 2025

Vivi

The room I was in was dirty. Has bugs and flies. The bathroom was not functional. The door key fob did not work. Have to tried tons of time and need to fo to the front desk asked them to activate the key card every time. Telling the staffs (all girl staffs) but did not do anything. So the next day I told the staff (the man who works here for a long time) and he changed my room. He was very nice. The other staffs weren't and not helpful at all. They don’t care about the customers at all. Do not like the staffs, except for the guy works at nights. Not recommended.

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

Tiffany

It was very clean and cozy. After a long day working, I was able to get a restful sleep!

There were no roaches, everything worked just fine, and it was priced well! If possible, I'll be back for a weekly rate.

Leisure

10/10

Exceptional

17 Mar 2025

tom

One of the night staff name Fitz was very polite and helpful. It made the stays a lot more pleasant and relaxed full. I would definitely come back whenever I visit again.

Business Self

10/10

Exceptional

16 Mar 2025

Michael G

The desk clerk was kind to ask us to check the room out first to see if we liked it before committing to it.
It was a clean and spacious room.

Leisure Family

2/10

Poor

15 Mar 2025

Manuel

The worst experience I've ever had in this hotel. Dirty floors, wet carpets, bunk beds and the attention of the front dest is terrible. On the second day of my reservation they told me that the hotel was full and that I had to leave my room. The return of the money takes many days. Expedia shouldn't recommend this hotel, it's disgusting and all its staff

Business_and_leisure Self

4/10

Poor

15 Mar 2025

Beatriz

The staff tried to help with the confusing 3rd party system but ultimately i had to call and figure it out. The pictures made the place seem new and modern, but there was this old and worn look to everything. Tv didnt work, lamp didnt work, lamp shade was dirty. It needs to be replaced with new items or just taken care of better.

Leisure Partner

2/10

Poor

07 Mar 2025

Hikmat

The owner of this property does not care about the customer satisfaction. Very terrible management.

Business Partner

10/10

Exceptional

05 Mar 2025

Hikmat

Request to Adjust Reservation Dates

Dear Sonesta Team,

First, I’d like to express our appreciation for a wonderful stay at your hotel. Due to an urgent trip to Virginia, we had to check out earlier today, two days before our original departure date.

We would like to extend our stay for another seven days, from March 7th to March 15th. Would it be possible to apply the two unused nights toward this new reservation? We will cover the remaining five nights upon check-in on March 7th.

Thank you for your understanding, and I look forward to your confirmation.

Best regards,
Hikmat

Business Partner

10/10

Exceptional

04 Mar 2025

DENTRELL

The front desk staff was very friendly and the hotel was clean.

Self

2/10

Poor

04 Mar 2025

Danna

They need to check all working order of roo.s before selling!!!

10/10

Exceptional

03 Mar 2025

Peter

Good experience with the hotel.

First time stayed at the Hotel. Fee is reasonable. Location is very close to the event. Host was very friendly and helpful. Will stay at this hotel again whenever back to Houston.

Self

10/10

Exceptional

03 Mar 2025

Olufemi

Neat, nice and moderate price

it was a very neat and cool environment. Though their was a security 100bucks deposit which I didn't know about at the point of booking the room, I still strongly recommend.

Self

4/10

Poor

03 Mar 2025

CHAU

No evelator and in the room the heat not working

2/10

Poor

03 Mar 2025

Verified traveler

Never again. Site not letting me upload pics.

We arrived and the elevator was closed. For a 60 year old and 74 year old that was terrible. When we went out the following day at noon I asked a maid if she was cleaning the room and she said the room wasn't on her list. I stopped at the front desk to ask that our room be cleaned (1pm). We came back after a long tiring day to an unmade bed, dirty towels on the floor and the only trash can still overflowing with trash. I went to the front desk and was told SORRY THERE IS NOTHING WE CAN DO. They gave me towels and TRASH BAGS so we could trow our own trash out. When we left and the elevator had a puddle of water.

Business

6/10

Pleasant

02 Mar 2025

Charles

Okay

Good

Partner

10/10

Exceptional

17 Feb 2025

Andre

The place although under construction was nice.
Very pleasant stay.
After 3 days the elevator stopped working.
But I would definately stay again.

Friends_and_family Friends

2/10

Poor

16 Feb 2025

Erica

The elevator was broken, and their breakfast is closed until further notice. Staff was really helpful and knowledgeable.

Leisure Partner

10/10

Exceptional

06 Feb 2025

Nelson

Better than expected.

10/10

Exceptional

03 Feb 2025

Shilong

good

2/10

Poor

20 Jan 2025

Aj

Terrible experience, broken AC, freezing temp, broken water heater, no hot water on the building, cockroaches, ants coming up from crack by the AC into the room, elevator broken, no maintenance to fix the problem. Request to transfer to another room, where it took around an hour waiting on the loby, and still no hot water. Couldn't spend the night, and left the place arond 10pm. Found put that they charged me an extra $ 24.00 for stainin a multiple times used dirty towel, was cut out of my $100.00 safety diposit. Am really disaponted, and upset. Instead of showing curticy toward all ad srvices an give a discount or reimbarice my reasirvation for a night that I did not stay, they charged me. This is apsolot scam. I may lost some money and bad experiance, but they lost repetation, and what value would a person or a buseness worth without a good repetatin and good experiances with their clints! I will never go back to this property again!

Leisure Family

2/10

Poor

18 Jan 2025

Tamara

I had a horrible stay. Nothing worked and place reeked of smoke

10/10

Exceptional

06 Jan 2025

Diego Andrés Duarte

Good location, i stay in the area for work. There was a popeyes sharing the parking lot which was great. Clean and safe . Will stay again

Business Self

10/10

Exceptional

06 Jan 2025

Muhammad Wasif

Excellent experience

Leisure Family

10/10

Exceptional

06 Jan 2025

Muhammad Wasif

A best place to stay with your family and enjoy precious time

Leisure Family

2/10

Poor

03 Jan 2025

Alejandra

The room I was given the tv didn’t work and when I opened up the cabinet roaches came out

Leisure Self

2/10

Poor

01 Jan 2025

Rocio

Smelled, tiles broken, exccesive vcharges...stay away

Self

6/10

Pleasant

29 Dec 2024

Chad

Door access was broken so we had to hold it shut we scanned the room key. Room was clean and nice. Direct TV and WiFi were hit and miss, so made watching tv not worth it.

Leisure Family

8/10

Excellent

26 Dec 2024

Cheryl

Interesting but not bad

The location was convenient, just off the freeway. Room was clean. Furniture was a little worn but looked newly remodeled. From the outside, there was no signage. Few cars in the lot and was unsure at first if it was open. Check-in was efficient. No breakfast (as others noted, so not a surprise) and $100 deposit required, refunded 3-5 days, for incidentals. Felt safe in the area and location. Pets are allowed and noticed a dog odor on/near couch. Dog barking down the hall when housekeeping came through. Overall, good value for the price. Would be better to have listing corrected instead of finding out the details second-hand.

Self

10/10

Exceptional

23 Dec 2024

KAMRAN

Simple and Clean.

Leisure

2/10

Poor

19 Dec 2024

JaCoya

No heat in room

Business_and_leisure Family

2/10

Poor

19 Dec 2024

Dennis

Heater wasn’t working in room. Staff didn’t alarm me. I froze all night

Business_and_leisure Family

10/10

Exceptional

07 Dec 2024

Wedly

Overall good

Self

10/10

Exceptional

01 Dec 2024

Andrew

Good

4/10

Poor

18 Nov 2024

Igor

rouches at property

4/10

Poor

15 Nov 2024

Harley Christopher

Not great. The price was good. But the new owners clearly you’re not investing in the property lots of damage, broken tiles drywall that deeds patching.

Hairdryer not mounted, front desk didn’t care. Sink and tub didn’t drain.

There is a coffee machine provided with no cups when I asked the lady told me to use the flimsy plastic cups for water. I don’t think she understood the concept of heat.

I’ll stay elsewhere next time, so should you.

Business Self

4/10

Poor

11 Nov 2024

Tony

A Disappointing Stay

I recently stayed at the Sonesta Essential Houston Westchase from November 7th to 10th, 2023, and unfortunately, my experience was far from satisfactory.

Upon check-in, I was assigned to room 323, which immediately presented a series of issues. The room had no hot water, damaged flooring that led to a minor injury, and a non-functional television. After notifying the front desk, I was eventually moved to room 311 the following day.

While the second room was an improvement, it still fell short of expectations. The water temperature remained consistently low, and the room was not adequately cleaned, with items left behind by previous guests. Additionally, a detached fire alarm posed a significant safety hazard.

The guest services staff was generally kind, but the physical condition of the rooms and the lack of timely resolution to the issues were unacceptable. I would strongly advise potential guests to consider other accommodations in the area.

I requested that the property manager reach out to me directly to discuss potential compensation for the inconveniences and discomfort experienced during my stay. Unfortunately, after contacting Sonesta directly, I was informed that no discount or partial refund would be provided.

Book at your own risk.

Friends_and_family Family

2/10

Poor

10 Nov 2024

yvonne

Bad experience

Everything is broken:toilet can’t flush, water not hot, missing smoking alarm, room phone doesn’t work, no hair dryer in the room

Partner

4/10

Poor

09 Nov 2024

HANH