Name: Candlewood Suites Houston NE - Stafford
Address: 11230 Southwest Fwy, Houston, 77031, US

2/10

Poor

12 Jul 2026

Dominic

Lots of prostitution and smoking within rooms were observed. Hair not mine was observed in shower (clear they do not clean between stays). Titles and stained grout lines. This has got to be the worst maintained facility I stayed in, I will not recommend anyone staying here.

Self

2/10

Poor

30 Jun 2026

David

The place was disgusting. Pulled up in the parking lot saw a garbage in the parking lot and cat feeding dishes at the front door.
Walked inside it smelled bad and was dirty.
No refunds, turned around and left.

2/10

Poor

06 Jun 2026

Almira

When I was booking my stay, it said it had breakfast available but when I reached there was none. We had to dine out in a restaurant nearby. Hotel smells like weed, furniture/bedding was broken, dirty, and not well set. The only good thing I can about this place is that the water pressure of the shower was good. Other than that horrible stay.

Family_with_children

10/10

Exceptional

03 Jun 2026

Pavon

The customer service was great they were very understanding and kind

Self

4/10

Poor

29 May 2026

Pallavi

Bugs in room, refrigerator. Had to change 3 rooms and still had cockroaches

4/10

Poor

25 May 2026

Lonette

Dog barked all night long

Self

10/10

Exceptional

15 May 2026

Candace

The staff was so lovely and patient. Everyone was helpful and kind. The rooms and facility were clean and everything was accessible. I love the remodels of the rooms.

Self

10/10

Exceptional

07 May 2026

Garrett

Nice, clean and comfortable

2/10

Poor

05 May 2026

Vivian

After a long flight, we arrived only to be given a room that did NOT match what we booked on Expedia. The front desk first denied having the room, then changed the story and said it costs $125/night instead of the $70–80 listed online.
No solution was provided. Customer service was useless. We were forced to leave while exhausted and upset. A refund does not fix the wasted time, effort, and ruined expectations.
This is unacceptable and extremely poor hotel management. Terrible experience.

Family

10/10

Exceptional

03 May 2026

Dr Chanell

Wonderful stay

Self

2/10

Poor

01 May 2026

Vanessa

The staff there are absolutely horrible. I called 2x the day of our reservation and confirmed that we would have a king bed which i booked. We checked in and were given 2 double beds. I asked the front desk about this and was told that the rooms are already pre assigned and he wasnt going to do anything about it. When we checked out we spoke to a different manager who acknowledged the previous front desk persons treatment and admitted that person was leaving and clearly didnt want to do their job as they did have a king bed available. I called Expedia and they also called and spoke to the manager there who confirmed this info. The manager told Expedia they would refund my money as they did infant have the room I booked available the entire time.
Now I am fighting with them again as they are now claiming they will not refund since we've already checked out.

This place is terribly ran and I will never stay here again.

Partner

4/10

Poor

24 Mar 2026

Michael

Unsure why a hotel would have a Roku setup on a TV with no working wifi. My room was clean, no complaints there but it does look run down on the outside. The staff was friendly, and my stay wasnt bad, just could’ve been better

Self

2/10

Poor

15 Mar 2026

Michael

Roaches a

6/10

Pleasant

10 Mar 2026

Jarard

Good

Self

2/10

Poor

10 Mar 2026

Carmale

It feels and looks like a place for misplaced families. It’s roach infested. Doesn’t look anything like the pictures.

Friends

2/10

Poor

10 Mar 2026

Heidi

This property is old and sits in the middle of abandoned buildings. We didn’t feel safe parking let alone staying there. We ended up leaving and staying at the Marriott.

Partner

2/10

Poor

07 Mar 2026

ElLayna

Roaches Everywhere climbed on my granddaughter...Not Equipped to Assist ppl with Disabilities..Stayed entire Week No Cleaning of the Room..Hard to get clean linen and Towels..I week later..I haven't received my Deposit back..I got compensated $88 No hotel was available due to Rodeo

Family_with_children

2/10

Poor

07 Mar 2026

Caris

There was countless issues with our stay for every single day of our trip while being there. Day 1 we received wrong information from staff about early check ins prior to arrival so when we did call an hour ahead like told f

2/10

Poor

06 Mar 2026

Courtney

Dont reserve here at this hotel and really need it. This hotel is unaccountable and unreliable. Reviews also point to a alleged possible roach issue. I had to call to get my refund after being unaccommodated because they chose to extend the previous guest stay rather than honor a 2.5 week reserved and paid room. Called me 30 minutes after check-in while I was working, to tell me they are booked and cant help. No apologies, no recommendations, no offer of a lesser valued room, no accommodation for inconvenience. Just poor service to the umpteenth degree. Really horrible customer service and hospitality as well!

Partner

2/10

Poor

06 Mar 2026

Quinshayla

VERY HORRIBLE EXPERIENCE !! I LIVE ALMOST 8 HOURS AWAY FROM HOUSTON AND WHEN I WAS ONLY 5 MINUTES FROM THE HOTEL THE MANAGER/OWNER/WORKER WHOEVER HE WAS CALLED ME AND ADVISED HE WOULD NOT BE ABLE TO ACCOMMODATE ME OR MY FAMILY WITH THE ROOM I BOOKED DAYS BEFORE HE SAID HE COULD ONLY PROVIDE ME WITH A 1 BEDROOM WHEN I BOOKED A 2 BEDROOM. HE SHOWED ABSOLUTELY NO REMORSE AND INQUIRED IF I WOULD LIKE TO JUST CANCEL MY RESERVATIONS AND DISCONNECTED THE CALL NO APOLOGY NO NOTHING SO ME AND MY FAMILY WERE STUCK LOOKING FOR A ROOM FOR AN HOUR DUE TO EVERYONE BEING BOOKED FOR CHEER COMPETITION THAT WEEKEND!!! I WILL NEVER BOOK WITH THIS HOTEL AGAIN

2/10

Poor

04 Mar 2026

Deidra

The room was nasty. It had roaches in the shower and by the toilet. And the sheets were dirty.

2/10

Poor

02 Mar 2026

Gregory

Guy at the front desk was absolutely horrible and rude as soon as we walked in. I would never recommend a stay here for anyone!

4/10

Poor

28 Feb 2026

Kyle

The hotel is in really poor condition, it was supposed to a pool and hot tub but both were green in color

Business

10/10

Exceptional

24 Feb 2026

Jose

Clean

2/10

Poor

22 Feb 2026

Celeste

there was a roach in the bed. the room smelled horrible!!!!!

Friends

2/10

Poor

17 Feb 2026

Marii

Vehicle

10/10

Exceptional

15 Feb 2026

Robert

I really enjoyed my stay at Candlewood Suites. I've been using them since 2016 when I became a member. I have nothing bad or negative to say about them.

2/10

Poor

10 Feb 2026

Zohaib

Roches in the room and whole hotel was bad smelly

Business Family

2/10

Poor

04 Feb 2026

Lamar

The rooms were infested with roaches. I did not stay in the hotel. I immediately returned to the front desk so that I could request a full refund and notify them that my family and I would not be staying on their property. I only received a partial refund due to their cancellation policy. The rooms we uninhabitable, but they still did not provide a full refund. I will not ever visit their location again. I do no recommend this hotel. Very disappointed.

Business

2/10

Poor

04 Jan 2026

Casandra Kamala

N

6/10

Pleasant

02 Jan 2026

Lisa

Nice staff and room looked clean. They do have the small cockroaches and the walls are very thin you can hear full conversations and feet

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

adnan

Downgraded my suite to a regular room due to some repairs, didn't give me any extra roll over bed for my son, neither did they reimburse me the price difference. Otherwise everything was good.

10/10

Exceptional

11 Dec 2025

Rogelio

Yes

Friends_and_family Family

6/10

Pleasant

15 Nov 2025

Tinunola

The room was decent but the bathroom had mildew on the ceiling and the TP holder was broken. There were constant issues with the tv remote and very heavy smell of weed ever present in the hallway.

Leisure Family

10/10

Exceptional

10 Nov 2025

Diana

The stay was overall enjoyable. Everything was provided for the kitchen. Did not have to worry about disturbances. Very spacious rooms and bathroom.

Self

2/10

Poor

17 Oct 2025

GARDY

Unsanitary, roaches everywhere including the lobby, room had a village of roaches everywhere

Leisure Friends

2/10

Poor

29 Jun 2025

Jaleen

Terrible service

The room smell if mold or wetness. There was hair in multiple ares of the bathroom, including in the towels. When we went to tell the worker. He didn’t even want to give us his name.

Partner

8/10

Excellent

21 Jun 2025

Ronnie

good clean room and great staff

Friends_and_family Family

4/10

Poor

16 Jun 2025

Angel

Entire hotel smells like cigarette smoke, and the elevator does not work.

Friends_and_family Friends

4/10

Poor

09 Jun 2025

Angela

This is the room we selected. There were 6 of us. When we arrived they did not have this room. They do NOT have this room at all. They will want you to email them a copy of your drivers license. Which I refused to do. They knocked on our door saying they did not put us in the room we were in. (How did we get a key to the room if that was the case?) We were harassed all the way to the pool and the front desk lady would not leave us alone. She stood over us at the pool then because I refused to email my DL closed the pool on us early. Her kids were in the hot tub unattended not allowing hotel guest to get in. Actually made my 18 year old get out of it because her kids were in it.
No ice buckets for ice. Found hair stuck to the sink under used soap.

Friends_and_family Family

2/10

Poor

05 Jun 2025

David

Candlewood Suites – Stafford (11230 Southwest Fwy, Houston, TX)
Stay: Friday noon – Monday morning (3 nights)

• No Housekeeping: Not once during my entire stay did housekeeping service my room. Trash piled up and towels went unchanged. I had to repeatedly go to the front desk to ask for clean towels, which is unacceptable for a multi-night stay. By Sunday night the trash can was overflowing, and since no one came, I requested assistance. The manager guy handed me a trash bag and expected me to replace it myself. (Yes, really.) I ended up placing the full garbage bag outside my door to avoid attracting bugs – and it’s a good thing, because I had already spotted roaches in my room earlier.

• Dirty Bedding at Check-In: On arrival, I discovered a stained comforter on the bed. I reported it immediately. Management/front desk lady’s response was baffling: she acknowledged the stain but actually asked if I “still wanted to keep it” on the bed. Of course I didn’t! When I pulled back the sheets, I found small food crumbs inside the blanket, meaning the bedding hadn’t been properly cleaned.
By the end of this stay, I felt more stressed than relaxed. Basic amenities (like a clean room, fresh towels, working TV, & trash removal were nonexistent.

Leisure Self

8/10

Excellent

22 May 2025

ergul

Thanks for meeting our needs and your kindness!

Leisure Family

2/10

Poor

19 May 2025

Natasha

Elevator was not working and i had to switch from 2nd floor room with 2 beds to a 1st room with 1 bed, where i could constantly here people getting in and out of cars. They need to make customers aware before we arrive so we can make better arrangements.

2/10

Poor

28 Apr 2025

Jacquline

Despicable Deplorable

The stay was horrible. Conditions deplorable! No room services, room not cleaned accept one day, bed and linens never changed, elevator not working. Complained to the front desk multiple times. Front desk phone not working. Marijuanna smell on the floor. Looks like people are living there. Dogs in rooms barking just despicable

Business

4/10

Poor

23 Apr 2025

Mitchell

The rooms where not bad and it was very cheap to stay. The staff was nice.
The BAD.The pool was locked the hole time. And the patio was a wreck none of the appliances worked fire pit, BBq pit ext. It was very noisy most people that were staying there where living there. It has a lot of late night traffic people fight and a lot of slamming doors. I would not stay again.

Business Family

6/10

Pleasant

14 Apr 2025

Jean

The place was good. But the staff was extremely cheap. No utensils to use, provided 1 small shower soap a day. No towels. I stayed for a full week and no one cleaned the room. Getting fresh towels, toilet paper and tissue was a big issue. One of the lady in the front desk that worn glasses was marvelous and kind of lenient.

Leisure Family_with_children

8/10

Excellent

07 Apr 2025

Beth

Staff was friendly and accommodating.

Business Pet

10/10

Exceptional

31 Mar 2025

Romeo

Definitely staying again

Love the hotel

Partner

10/10

Exceptional

30 Mar 2025

Mirwin

The receptionists are very hospitable. I like the place that It was close by every places that we need to go.

Business_and_leisure Family

8/10

Excellent

25 Mar 2025

Clivette

Rooms were very spacious

Leisure Family

4/10

Poor

23 Mar 2025

Verified traveler

The garbage was full when I checked into the room. There was a strange smell. And there were small bugs crawling around on the floor. The shampoo holder was falling apart. The fridge was wobbly. The hotel could be decent with some improvements.

4/10

Poor

17 Mar 2025

Oscar

The rooms smelled like smoke and some rooms smelled moldy. They don't do room service everyday so you need to take your dirty towels to them for them to exchange your towels. Also there was a lot of hair on the clean towels. Won't be staying here again.

Leisure Family

4/10

Poor

10 Mar 2025

Afshin

*The noise from the upper floor was unbearable couldn't sleep cause of that
*Also the doors are not sound proof, lot of noise
* Shady people in the building
* Expedia says breakfast is included, when we checked there was nothing provided
* Would not visit again

Business_and_leisure Family_with_children

6/10

Pleasant

10 Mar 2025

Darlene

No roku remote and kids was making loud noise and running all night, then they move us to another room loves it

Friends_and_family Family

6/10

Pleasant

09 Mar 2025

Roshandra

They stay was okay. There was lots of stomping in the rooms above ours. Two different days people kept knocking on our doors, which was very annoying cps being one of the days. There were people that were just hanging around inside the lobby area that potentially lived at the hotel.

Friends_and_family Family

4/10

Poor

09 Mar 2025

William

The pictures really isn’t the same as in person , No breakfast was served when it clearly said Free Breakfast in the morning , Windows in the room were not insulated well and didn’t close properly, it allowed to much highway noise from the cars passing by and it was really hard to sleep
The back door was wipe open all night and felt unsafe that people just walked in unexpectedly and nobody in the front cared to close it

Business_and_leisure Friends

2/10

Poor

18 Feb 2025

Xavier

Did not stay there they didn't honor the conformed booking

2/10

Poor

30 Dec 2024

Keshavprasad

advertised incorrectly- Breakfast was not provided. Had to change our next day vacation plan due to this inconvenience. Very first reason i booked this hotel was for breakfast. With kids, it is very difficult to manage additional things in our vacation plan. It was additional expenditure for us.
No drinking water in the entire facility
24hrs complimentary coffee is just for namesake. It was old coffee in a flask always lying there
2-3 cops were there in our floor all the time. Was really worrisome.
Check in process was horrible. Had to go 3 times up and down from 3rd floor to get room access issue resolved. Eventually had to move entire family and bags to second floor because of hotel issues

Leisure Family_with_children

10/10

Exceptional

26 Dec 2024

Jennifer

Love the Convenience

Leisure Family_with_children

2/10

Poor

13 Nov 2024

dylan

READ BEFORE STAY

To start off the front desk staff are extremely rude & unprofessional, probably the most unprofessional front desk staff I have ever experienced at any hotel I’ve ever stayed at..
upon checking in we had just came off a long cruise, therefore had a decent amount of luggage.. the luggage trolly had all 4 flat tires and was extremely difficult to push, the next thing is the entire 2nd floor reeked of cigarette smoke, once we got into our room & got situated i realized our window doesn’t lock so I attempted to call the front desk where I found out our room phone does not work, they came up and just drilled the window shut, they said they would move us to a new room if they couldn’t fix the window, since they drilled the window shut they considered that being fixed.
I pre paid for my hotel, when I arrived at the property they needed a credit card for the damage deposit. They charged me for the damage deposit twice and also charged my credit card for the entire stay again, I had 3 charges on my card from the property which the manager did refund me after I brought it up to them. Also the water pressure is horrendous, I needed to use a face cloth to get the soap off my body as the water had 0 pressure. Management said it was due to utilities maintenance that had taken place and they never came back to fix the issue

Partner

2/10

Poor

01 Nov 2024

alejandra

I recently stayed at [Hotel Name], and unfortunately, my experience was far from pleasant. The only reason we stayed here was that other hotels in the area were fully booked for the night, leaving us with no other option.

Upon arrival, we were taken to a room that had a strong smell of mildew and, to our dismay, roaches in the corner. Despite being advertised as a non-smoking hotel, the entire establishment reeked of smoke and marijuana, making it hard to feel comfortable.

Additionally, the rooms appeared not to have been cleaned properly after the previous guests. We found a used towel in the restroom, which is simply unacceptable.

Overall, my stay was disappointing due to the cleanliness issues and unpleasant odors. I would not recommend this hotel based on my experience.

Leisure Partner

10/10

Exceptional

31 Oct 2024

Dominique

INCREDIBLE quality for a great price, love the hospitality from the staff as well. I will definitely stay here again!

Business Self

10/10

Exceptional

30 Oct 2024

Alberto

I can get back on beltway 8 no problem. Price is great for a brand new room. 25 minute commute to my job.

Business Self

10/10

Exceptional

29 Oct 2024

Lorna

Property was well kept and staff were friendly

Business_and_leisure Family_with_children

10/10

Exceptional

18 Oct 2024

Marco

Nice hotel

Leisure Self

8/10

Excellent

18 Oct 2024

Jacqueline

Candlewood..

Room was very nice and clean. Spacious with a very clean kitchenette. The only thing i had an issue with is that the room had a slight hint of smell of cigarette. Other than that very clean and up to date

Business

10/10

Exceptional

15 Oct 2024

Maria

Shelbi was great. She gave me good directions to a good spot to eat that wasnt far away. The room is spacious.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2024

Maria

Quick and easy check in

Leisure Family

10/10

Exceptional

11 Oct 2024

Alberto

Quick check in process. They gave me a goodie bag for being a member and the room was nice and clean.

Leisure

10/10

Exceptional

09 Oct 2024

Maria

Everything went well and everyone was nice and helpful. The room was nice and clean.

Leisure Family

10/10

Exceptional

08 Oct 2024

Alberto

Great stay overall

Leisure Family

10/10

Exceptional

26 Sep 2024

Alberto

Friendly staff. Quiet area

Business Self

2/10

Poor

22 Sep 2024

Kevin

No good place to stay

10/10

Exceptional

20 Sep 2024

Alberto

Full sized kitchens and comfortable bed

Business Self

10/10

Exceptional

18 Sep 2024

Alberto

Staff is very friendly and maintenance is on point.

Business Family

4/10

Poor

15 Sep 2024

Armando

Kitchen in the room was nice and the restroom had been remodeled as well. However.... The room floor was uneven in some areas, the door handle for the bathroom fell off, the chair in the room was old and broken, the carpet where the AC unit sits was soaked due to the condensation, not a real breakfast which was an upset because thats why we booked it and should list it as a continental breakfast. Would not stay here again.

Business Family

10/10

Exceptional

13 Sep 2024

Alberto

Friendly staff and clean room

Leisure Family

10/10

Exceptional

05 Sep 2024

Maria

I enjoyed the full size kitchen. Walmart is right around the corner.

Business Partner

10/10

Exceptional

30 Aug 2024

Jose

Quiet and secluded area. Nice and friendly staff. Confy beds

Business Self

10/10

Exceptional

28 Aug 2024

Alberto

Great stay. The staff was very helpful. They have a pool which is a plus.

Business Self

2/10

Poor

15 Aug 2024

Steven

Booked a hotel room and when I arrived it was given away.

2/10

Poor

15 Jul 2024

Yolanda

My room was canceled by hotel because of unavailability

2/10

Poor

09 Jul 2024

Michael

Couldn’t even check in because there wasn’t any attendants working and there were crack heads running around the property

2/10

Poor

26 Jun 2024

FRANCISCO ANDRES

Worst experience ever

2/10

Poor

26 Jun 2024

Lesley

Get there to check in at 10pm and was told that they see my reservation by they do not have any rooms. The response we got was “sorry not our problem”! At the last minute we had to try and find another hotel available that night and at that time in the evening. I’d give a 0 if it was an option

Family

2/10

Poor

16 Jun 2024

Amanda

Pillows smelled like vomit, when the air conditioner would kick in, it smelled like urine. It was disgusting. The room had an ironing board and no iron, when i asked for an iron at the front desk, I was told there wasn't any. I asked for extra towels because we were a party of 5 and the room only had 2, I was also told there wasn't any available. This was the worst experience we have ever had at any hotel we've stayed at. I DO NOT RECOMMEND YOU STAY HERE!!!!

Leisure Family

4/10

Poor

26 May 2024

Shealon

It was as clean how it was as before

Leisure Self

10/10

Exceptional

24 May 2024

O'jayelon

Perfect

10/10

Exceptional

24 May 2024

O'jayelon

Perfect

Business_and_leisure

6/10

Pleasant

22 May 2024

Verified traveler

Wouldn’t book again..

Suite I booked was definitely not as pictured. Upon arrival, hotel looks worn down, not in the best part of town. At check in they did not verify my ID nor asked for a card to be put on file (I paid ahead but still thought that was weird). The room itself was missing cabinet doors, had terrible lighting and the TV in the living room did not work. There was a weird smell but I had some febreeze so once I sprayed it, the smell was bearable. Still tried to give it a chance.. got to the separate bedroom and there were hairs between the sheets, stains on the pillow cases and some kind of powder? on the bed (that they couldn’t say what it was) so I called the front desk and asked for new linen. Receptionist said she would just change the room, perfect. Room they put us in was a regular room w a door that had been propped open (was not locked/shut we just opened the door), not the suite I booked so I went back and asked her about it. She said “yeah it’s a suite”, when I told her it was not she went up to verify it herself. She came back and said I couldn’t book a suite (which I did and received the first time) because they were exclusive to members, which I am, and more expensive, I obviously knew that because I booked the room. She said I could check out and she’d let her manager know the next day, she did not. He had no clue what I was talking about when I called the following day. Overall average/below average rooms/building that doesn’t feel the safest but may work for you

2/10

Poor

20 May 2024

Alvin

Dirty experience no wanted to give me clean towels when needed room wasn’t clean for three days

Business_and_leisure Partner

10/10

Exceptional

28 Apr 2024

Miriam

Great !

10/10

Exceptional

27 Apr 2024

Jeneba

They room is so cool

Family_with_children

10/10

Exceptional

24 Apr 2024

L Laron

Nestled in the heart of hospitality, my extended stay at Candlewood Suites was nothing short of exceptional, thanks in large part to the remarkable service provided by VJ. From the moment I checked in, her warm and welcoming demeanor set the tone for what would be a truly memorable experience.

6/10

Pleasant

08 Apr 2024

Parielle

Okay

The front desk lady helped change my room from a king suite with a recliner chair to a full double bed suite with no extra charge which was nice. The overall stay was okay but room service did not come to our room not once to take our trash, give us clean towels or any of the sorts. The breakfast consisted of pastries, oatmeal, coffee, and a waffle maker so nothing fantastic. There was a $50 deposit that I didn’t know about. Maybe it was my fault for not doing my research but I was not aware. I didn’t complain about it since yes you will get that deposit money back to your card eventually but I was taken back on spending more money towards the room. The room was kind of laid out weird the tv was in a hard to see corner of the room, the ac was right next to the bed which did not allow the air to circulate at all. You could only feel it next to my bed which was a little annoying throughout the night I would wake up cloggy. The lighting in the room was also terrible, it was orange dim lighting. The only white lighting was in the bathroom. Overall the stay was okay but little things added up to make it a little annoying.

Friends_and_family Friends

4/10

Poor

08 Apr 2024

Yesenia

The rooms are not cleaned or made. You need to ask and when you do they tell you they cannot because they have other rooms. No toiletries

10/10

Exceptional

07 Apr 2024

Idania

I loved the room, what I needed for the right price, I will definitely return and recommend it

Leisure Family

2/10

Poor

05 Apr 2024

R

There was no one at the front desk when I went to check in.

Leisure Self

2/10

Poor

02 Apr 2024

Carlos

Terrible Company Policies. They overbooked and blamed Expedia for the issue. We had booked and paid for 5 double bed rooms. Upon arrival, one was dropped and 2 had been downgraded to single bed. The Staff did what they could but were limited due to the \"computer system\".

Business_and_leisure Friends

6/10

Pleasant

27 Mar 2024

Rahsheda

Not booking again

My room smelled the entire time. No phone. No lighting, we had to ask if they could bring us a lamp from a different room. TV was super hard to set up have to go down to the front desk several times because, mind u we didn’t have a phone. We run out of towels at least twice. First time they said 2hr wait, sec time told 30mins wait. I would have booked a different hotel if any Were available unfortunately I could not.