Sonesta Simply Suites Stafford

United States , Houston - TX
STAFFORD , 4726 Sugar Grove Blvd
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100 reviews shown

6/10

Pleasant

26 Apr 2026

Tevince

It was ok. Good location

10/10

Exceptional

24 Apr 2026

Miriam

Self

10/10

Exceptional

23 Apr 2026

Maria

They staff was phenomenal. Thanks Erica

Friends_and_family Family

8/10

Excellent

19 Apr 2026

John

Not high end, not ghetto. Seems like a decent working class place to stay for the money. Good location if you need to take to the Park and Ride into downtown Houston for a bit.

Self

8/10

Excellent

20 Mar 2026

Alma

The place was clean, safe and one section of the hotel was under construction as the rooms are being remodel. My stay was comfortable, the kitchen was functional but had no kitchenware. My room had no trashcan. Will stay again.

Family_with_children

10/10

Exceptional

22 Feb 2026

Keshan

Clean environment rooms are nice

10/10

Exceptional

20 Feb 2026

Marquize

Clean room intelligence staff

Self

6/10

Pleasant

18 Feb 2026

Romekia

Nice area, Friendly front desk staff. Enjoyed my stay even with a delayed flight and open communication with the front desk agents , I was able to relax .

Partner

8/10

Excellent

30 Dec 2025

Linda

Other guests were a little loud late at night. They apparently didn't know how to conduct themselves

Leisure Pet

10/10

Exceptional

30 Dec 2025

Victoria

room is need but it need some changes.The seats and also fumigations as well. Few roaches found

10/10

Exceptional

28 Dec 2025

Patricia

Very clean room! Fridge was impeccably clean! Very comfortable bed! Slept like a baby! Staff was so kind!

Leisure Family

10/10

Exceptional

20 Dec 2025

leonardo

Room was great

8/10

Excellent

16 Nov 2025

Jeffery

Friendly staff, clean rooms and affordable

Business

10/10

Exceptional

17 Oct 2025

Srinivasa

Pretty clean, quite and comfortable stay

Self

10/10

Exceptional

10 Oct 2025

Cory

Wonderful Stay

Business_and_leisure Self

8/10

Excellent

09 Sep 2025

Neftali

Good

10/10

Exceptional

01 Aug 2025

Elizabeth

First time to stay there. Pleasantly surprised how nice it was. Bed was super comfy. Used the full sized fridge but not the oven. Pet friendly as well. My 2 dogs enjoyed the huge field next to the parking lot.

Friends_and_family Family

2/10

Poor

10 Jul 2025

Kyara

They didn't have my reservation even though I booked it over a month in advance and called days after I booked it to confirm I had a room and whoever I spoke on the phone with, said my room was confirmed.

Leisure Self

6/10

Pleasant

29 Jun 2025

Sudhind

While the property is located wellband area around it is good, the place itself is not well maintained. The pillows were old and Lumpy and the blanket had multiple holes in it. There was no hook in bathroom and the rod was also missing in the tub to hang clothes.
Chose the place based on sobesta sinoli suites in other locations but this one need much better maintenance. That was good. Ok for one or two days stay but would rather choose other places in future.

Leisure Family

10/10

Exceptional

01 Jun 2025

Karrie

It was a nice stay. But no grab n go breakfast.

10/10

Exceptional

31 May 2025

Evelyn

Very nice place

Friends_and_family Family

10/10

Exceptional

01 May 2025

Eric

I thought Sonesta Simply Suites was an exceptional hotel. The price was fair and the room was much more than I was expecting. It felt more like a small apartment than a hotel room.👍

Business_and_leisure Self

10/10

Exceptional

17 Feb 2025

Cynthia

Front desk person as helpful and kind.

Business Self

10/10

Exceptional

16 Dec 2024

Susana

Business

6/10

Pleasant

22 Nov 2024

Dewauna

Unprofessional Front Desk Staff

When I booked and paid for the room it was supposed to be a double bed, but I was given a single Queen with a pull-out bed at check- in the young lady was sweet, but she gave a room key to someone else's room that was occupied, and said it was her manager that assigned the room. I accepted the room due to us being tired for the day. The next morning I did receive a phone call the next morning while Ibwas on my way to work asking me if I would like to keep the room or transfer to another. Due to the price difference I decided to stay there. Besides the staff needing additional training for customer service, I would stay there again.

Business

6/10

Pleasant

16 Nov 2024

Cheryl

Affordable, convenient close to highways, clean room

Business_and_leisure Self

2/10

Poor

01 Nov 2024

Jasmine

The lady that works the morning shift (6-2) fair skin ( African American lady ) that wears glasses. Very rude and unprofessional. Made my stay very much uncomfortable, had one Hispanic house keeper, walking (sneaking) to the outside door of my hotel room just to see if I was smoking inside the room . Just so she could put me and my child out the hotel (nun refunded). I asked for Fresh Towels ( which I never received) until next shift .

Friends_and_family Family

10/10

Exceptional

10 Oct 2024

Christlyn

My room was nice clean and quiet

Leisure Self

2/10

Poor

25 Sep 2024

yesenia

Roach infested

8/10

Excellent

16 Sep 2024

Elaine

It was decent can update the furniture and the curtains

2/10

Poor

03 Sep 2024

angela

No one at feont desk, no one answered push button.... very unsafe surroundings

Leisure Partner

4/10

Poor

02 Sep 2024

Raymond

Old, beat up hotel. Great for over the road truckers and construction laborers.

Business Self

10/10

Exceptional

19 Aug 2024

Tim

Great value and comfortable

Business

4/10

Poor

14 Aug 2024

vanderley

Receptionist very unhappy, bugs inside apartment, cleaning after 7days, bad smells.

Business Self

10/10

Exceptional

30 Jul 2024

Darus

Good quiet location room was clean

2/10

Poor

29 Jul 2024

LUZ

Terrible Experience

The experience was horrible. When we arrived to the property the man at the front desk told us that he did not have a room for us even though he acknowledged that we had a clear cut reservation on the hotels.con app. We were stranded without anywhere to stay at 11:30 pm and all hotels were fully booked because of the power outages in Houston. This experience was genuinely terrible, it is shockign that we were able to fully pay for and book a room when they do not have space for us.

Friends_and_family Family

2/10

Poor

21 Jul 2024

Carlos

Property charged me $79 for a no-show, which is way more than a single night, even if they were advised of the no show. Moreover, the property had no internet or power, yet the no show charge during the Beryl community emergency situation was going on at the time, a d the reason for the no show.

Business Partner

6/10

Pleasant

16 Jul 2024

Trista

The room its self was nice. The AC was leaking and the carpet soaked. Staff was friendly.

Leisure Partner

2/10

Poor

08 Jul 2024

Sherel

Terrible

I have two kids and had no idea that it was outside only. I will never stay or recommend anyone to stay there. I am had knats in the room. I have 2 one year twins not good conditions for themI left the hotel because of the storm I would have appreciated if I got some type of refund. I am very disappointed.

Friends_and_family Family

8/10

Excellent

06 Jul 2024

Thu-Nguyet

nice and clean

Leisure Family

4/10

Poor

13 Jun 2024

BERLISSA

The manager Terricko was extemely rude from day 3 on, she equates a dog's bark to mean it's aggressive, she knocked on my door knowing I was asleep to bring my dirty linens back to me to wash cause of dog hair, wanted the clean ones bk, asked in disgust if I let her sleep w/me despite not providing bedding as stated on the website. I complained to the overnight guy Sandy about her attitude and trying to give me back dirty linens. He said it's cause she has to deal with a lot working here. I went to pick a package up and as she was checking people in she said \"I didn't have an attitude with you\" then carried on. I avoided her after that but when I went to get a package she walked in, I smiled, said \"Hey, how you doing?\", she looked me up and down, rolled her eyes and said nothing. She never acknowledged me as I stood there waiting for her to finish with the person ahead of me, then a lady walks in, she gets her package, then mine, all without a word still. Days before that Sandy the overnight guy who normally walks past my room on the way to his, chose to stop & stare in when door was open even when my dog began warning him & I said please go, he still stood there. The manager Nisha never replied to my calls or message about it. I was told they are well able to get dog hair out of the blankets by a reliable source btw. Ph line didn't work, nor bath vent, vending take $ off your card, bugs & toxic plants all over, no coffee/grabngo bkfst/no clean linens once/SWAT posted, etc.

Pet

4/10

Poor

11 Jun 2024

BERLISSA

Pet

10/10

Exceptional

01 Jun 2024

Ashley

Nice stay

Leisure Self

6/10

Pleasant

19 May 2024

Latasha

Hoe Motel

It was a motel. I didn’t get the room I requested. It had a funny smell. It had roaches. I’ll try the Royal Sonesta. Maybe it’s better than this.

Friends_and_family Friends

10/10

Exceptional

16 May 2024

Troy

It was a great stay the rooms are very big just needs to be updated but overall nice place to stay

6/10

Pleasant

08 May 2024

LAN

Kitchen with no utensils, coffee maker or any pot and pans etc..
Description syas that there is coffee and tea in the lobby, but there is none in the lobby.

Business Family

2/10

Poor

05 Apr 2024

Lasandra

Nasty linens/ unfriendly staff

Leisure Partner

10/10

Exceptional

26 Mar 2024

Trung

Good Experience without any issues

Great price for the same day booking.

10/10

Exceptional

05 Mar 2024

Melika

This was definitely one of the best experiences I’ve had regarding customer service at a hotel or extended stay. The manager, Terry and Megan as well az the maintenance and housekeeping, such nice and accommodating staff i have never seen this before its rare to get a customer service that good .

Pet

8/10

Excellent

16 Feb 2024

Diana

Night Stay

I had no problems with my stay, but one thing for sure was the smell of cigarette smoke and that's bc i got a non-smoking. I guess people smoke in the rooms eventhough its non-smoking. Room was really penetrated, that after my check out all my things smelled like cigarette smoke. But other than that bed was comfy, check-in and out was fast.

Self

6/10

Pleasant

16 Feb 2024

Josue

Rooms are very dark, there are only two very dim sources of light. Chair is uncomfortable not suitable for long use and internet malfunctions randomly, not suitable for calls.

Business_and_leisure Self

8/10

Excellent

14 Feb 2024

Robert

No comments

Leisure Family

10/10

Exceptional

23 Jan 2024

Percy

Nice stay for price

Much better than the Extended Stay on Westheimer but not conveniently located to public transportation

Self

10/10

Exceptional

28 Nov 2023

Alyssa

Very nice staff and quality for the price

Business_and_leisure

10/10

Exceptional

26 Nov 2023

Victor-Casanova

It was great!

Business_and_leisure Self

10/10

Exceptional

19 Nov 2023

Eric

It was all good

10/10

Exceptional

10 Nov 2023

chris

Great stay!

10/10

Exceptional

06 Nov 2023

chris

spent a week here and loved it!

8/10

Excellent

02 Nov 2023

Jason

Clean room and very comfortable.

Business Self

2/10

Poor

02 Nov 2023

edward

My personal belonging were removed from my room during my 5 day reservation. The staff was unable to accept payment, resulting in numerous room cancellations.

Business

6/10

Pleasant

01 Sep 2023

Liriana

Pool was green and found finger nail clippings in the pullout couch mattress

10/10

Exceptional

18 Aug 2023

Terismia

Very peaceful

4/10

Poor

06 Aug 2023

Martina

The space was perfect for us but , room smelled liked cigarettes and they did not have breakfast like they said and was not smoke free . Was booked the wrong room to begin with we had to go up the second floor with 5 children just to find out it wasn’t what i reserved.. we did not fit and the only room available was the cigarette smelling room

Family_with_children

8/10

Excellent

27 Jun 2023

Michelle

there were a lot of dead insects in the room (thank good thing they were dead) the room smelled of mold and the smell was very strong. As for the rest, it was fine.

Leisure Family_with_children

2/10

Poor

18 Jun 2023

Semonia

No hot water. Was not told.

I checked in and was not told that there was no hot water. When I called the office she said the property had no hot water at all and she “forgot” to tell me. She said someone was coming to fix it. I wake up in the morning still no hot water. This is unacceptable. If she would’ve told me I would’ve had the option to go somewhere else. It was NEVER fixed.

Self

2/10

Poor

20 May 2023

Darrick

Reserved room was given another and toilet didn’t flush a was charged for rm for 6 got room for 4

Business Family_with_children

10/10

Exceptional

27 Apr 2023

Mariana

Everything was perfect, it was clean and the sofa bed is really big. I called to get sheets for the sofa and I inspected everything, no bed bugs. However the breakfast is literally just tea and coffee, don’t rely on it.

Leisure Family

2/10

Poor

24 Apr 2023

sara

Front desk was very nice. Helped me move into a different room
Supposed to be non smoking. Rooms smelled of cigarette smoke. Small roach on night stand. Dead fly in bathroom sink.

Business Self

4/10

Poor

01 Apr 2023

Juan

Never going to stay again

The place was run down and looked old. I will not stay at another Extended Stay America again. Two thumbs down and five roach rating out of ten.

Business

4/10

Poor

20 Mar 2023

Verified traveler

Poorly Managed

We arrived early and were greeted very warmly and promised that housekeeping would start a room for us next and they would call us when it was ready but that never happened. We went back 15 minutes to regular check in time and were told that our room would be another hour to an hour and a half. It wasn't ready until about an hour after check in time. They were out of pillows, the toilets had trouble flushing in the lobby and in the room, personal items and hairs were left in the bathroom by the previous guest, our room had no phone, no table or desk to write or eat at, and no towel bars because they were all broken. The door had no latch lock at the top because the swing arm was missing. There was no back to hold the batteries in on the TV remote. There was no wifi. The breakfast was a choice of a dry muffin, an oatmeal packet, or a granola bar. Our neighbors 2 doors down were smoking weed on the walkway in front of their room. On a positive note, they did provide coffee at breakfast time and the A/C, refrigerator, TV, and cable worked in our room, so there's that. We accidentally left our car unlocked overnight and nothing was touched so that's a good thing.

Friends_and_family Family

8/10

Excellent

05 Mar 2023

Martha

Para pasar pocos noches esta bien

Leisure Friends

2/10

Poor

07 Feb 2023

Cinthia

When I get in the hotel they said they don't have room available
And i have my family in the car at
1 am.
At the time search another place to rest it was the worst experience ever.

Business_and_leisure Family_with_children

8/10

Excellent

02 Feb 2023

Michael

Great

4/10

Poor

29 Jan 2023

Tanja

We booked a suite with two beds and a pull-out sofa - the sofa was broken, so we had to squeeze two adults and three children in two double beds.
The biggest problem we had though was that there were cockroaches - we informed staff during checkout (we found them the night before we left) and they just said “okay” as if it was no big deal. No sorry/apology, anything. Just gross.

Leisure Family

8/10

Excellent

29 Jan 2023

Latoisha

Great

Partner

8/10

Excellent

27 Nov 2022

Leeaster

I slept like a baby and it was pet friendly l.

Leisure Pet

10/10

Exceptional

04 Nov 2022

Raul

Big fridge. Stove and microwave...nice!

Leisure Family

6/10

Pleasant

29 Oct 2022

Marco

Didn’t inform they will shift off I was in the middle of dying my hair . Waited 3 hours for water and they couldn’t make any accommodations . I literally almost burned my scalp cause only hot water was coming out and had to use a cup to rinse off my hair

Leisure

8/10

Excellent

17 Oct 2022

Shana

Our experience was great. he only was if we wanted to cook anything we would have to request pots and pans from the office. Other than that, the stay was great !!

Partner

6/10

Pleasant

01 Oct 2022

Verified traveler

The room was clean and comfortable. The motel location was a bit \"sketchy\". As a single woman, I would NOT stay here again.

Self

2/10

Poor

23 Sep 2022

Syeda Hira

This property had people in front of our door every 2 hours, even late at night smoking and drinking. Talking so loudly. Did but feel safe at all

Leisure Family

2/10

Poor

13 Sep 2022

Shasta

Nothing was right there was corkage in the bathroom no shower curtains. Had to ask for towels that were only provided when we took in the dirty one

Business_and_leisure Family_with_children

4/10

Poor

06 Sep 2022

Verified traveler

😏

The Room was small TV you had to have it turned a certain way to work, the bed was a small queen and too close to the wall and I didn't like the fact we had to go to the front desk to get our own towels and linen and it had a kitchenette and we also had to go to the front desk and get what all we needed to cook with like a pan, plates, coffee pot, basically housekeeping didn't deliver anything to your room you had to go and get your own things and take your dirty towels back to the front desk whatever you needed you had to go to the front desk and get it yourself😏 the area was ok location nice lots of other business nearby stores, restaurants, gas station We stayed 3 days because everything else in that area was booked.

Partner

10/10

Exceptional

24 Aug 2022

Willie

Wonderful stay at a time of need

😃😁😁😁👋👋

Leisure Family_with_children

10/10

Exceptional

22 Aug 2022

Jamal

A great place too rest. Very clean , a pool too swim , good restaurants walking distance, and stores in range of .5 miles

10/10

Exceptional

12 Jul 2022

Othell

The staff was very accomodating no matter the time of day as I usually checkout early; very quiet, clean and professional.

Business_and_leisure Self

10/10

Exceptional

21 Jun 2022

Jamaica

Rachel the GM is the best. I dislike the pool being out of order since after Memorial Day but they are working on it so that is all that matters. ❤️

Leisure Family_with_children

2/10

Poor

12 Jun 2022

Keaira

The cleaning ladies are not great at there job leave rooms dirty and state they are still clean

Leisure Partner

2/10

Poor

09 May 2022

magda

POOL WAS NOT CLEAN, ROACHES IN THE ROOM, APPEARANCE NOT CLEAN

Leisure Family

2/10

Poor

06 May 2022

Mirima

This place is dirty i woke up to a roach crawling on my arm. And once i went to speak to the manager she was upset that i was bringing my complaint to her and did not want to give me a refund.

Business Family_with_children

4/10

Poor

01 May 2022

Verified traveler

Find somewhere else!!

Very dirty! The floor was sticky, the tub was nasty, and smelled unclean. Their \"breakfast\" was granola bars and oatmeal packets. Spend extra and go to a better hotel.

Friends_and_family Family

4/10

Poor

29 Apr 2022

Leticia

It didn’t have a coffee machine, double sofa, or iron in the room as advertised. The pool was closed and that was one of the main reasons I made the reservation. The shower head wasn’t working either.

Business_and_leisure Family

8/10

Excellent

03 Dec 2021

Rolando

Just okay

Suite was not very roomy. Sofa bed was super uncomfortable and there was roaches that came out randomly. Both Queen beds were comfy. No bed sheets or blankets available for sofabed. Kitchenette and full size refrigerator were nice. Lots of fast food at a walking distance.

Friends_and_family Family

4/10

Poor

14 Sep 2021

Joshua

There were people hanging around the outsides, watching what you were doing. People smoking marijuana on the premise. Overall and uneasy feeling staying there.

Business_and_leisure Self

10/10

Exceptional

19 Jul 2021

Michael

Staff at the Stafford, Houston Location

Ive been using extended stay for work and personal for over years in 5 different states. Overall I’ve been satisfied but the Stafford, Houston location has always been my favorite and that’s all due to the staff. Rachel the GM is always there for any needs or just to make sure my stay is comfortable. The maintenance guy always working hard and keep the grounds as clean as much as he can. The staff all around very polite

Business

10/10

Exceptional

30 Jun 2021

Verified traveler

The staff was very helpful and friendly from the Manager to all front desk. Staff was able to accommodate all my family for a very reasonable and affordable amount. Thank You!

Leisure Family_with_children

2/10

Poor

29 May 2021

Verified traveler

My room was sold out when I went to check in. Room was already paid in advance

Leisure Family

4/10

Poor

10 May 2021

Verified traveler

I didnt like that a pool was advertised but upon arrival it was green water and smelled; ac units didnt work in room; one bed lifted up if you sat at the foot of it; and had roaches. I left the next day to another hotel

Leisure Family

4/10

Poor

14 Apr 2021

Verified traveler

Absolutely nothing. The environment is very dirty and full of cigarette stubbs. Smell cigarette around. Had to get bed sheet so we could sleep.

Friends_and_family Family

6/10

Pleasant

09 Mar 2021

Kayla

Not a good place to stay

We had to wait an hour before we could check in because the rooms weren’t cleaned. We stayed from Thursday to Sunday. We didn’t have any clean towels. Trash was overflowing.

Friends_and_family Family