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Residence Inn Houston Sugar Land
Houston - TX · United States
12703 Southwest FwyView location
8.4/10Excellent259 Reviews
Cleanliness8.4/10 8.4
Service9.0/10 9.0
Comfort8.6/10 8.6
Condition8.2/10 8.2
Location9.0/10 9.0
Neighborhood8.8/10 8.8
Value8.0/10 8.0
Amenities8.4/10 8.4
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Residence Inn Houston Sugar Land
Stay at the Residence Inn Houston Sugar Land/Stafford, located in the Fountains area of Stafford, just a 5-minute drive from both Sugar Land Town Square and the Stafford Centre. This hotel is 3. 4 miles (5. 5 km) from the Fort Bend Children's Discovery Center and 4. 2 miles (6.
8 km) from First Colony Mall. Enjoy amenities such as an outdoor pool and a fitness center, along with complimentary Wi-Fi, gift shops/newsstands, and a cozy fireplace in the lobby. The hotel offers 78 guestrooms, each featuring a fireplace and a kitchen equipped with a refrigerator, stovetop, and microwave.
Entertainment includes satellite programming and video-game consoles, plus complimentary Wi-Fi. Conveniences include a phone, safe, and desk. A complimentary continental breakfast is served daily from 7:30 AM to 9:30 AM. Featured amenities include a business center, express check-in, and express check-out. Free self-parking is available onsite.
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Located in Stafford, Residence Inn Houston Sugar Land/Stafford is in the suburbs, a 4-minute drive from Stafford Centre and 6 minutes from Sugar Land Town Square. This hotel is 4 mi (6.5 km) from Fort Bend Children's Discovery Center and 4.8 mi (7.7 km) from First Colony Mall.
Treat yourself to a stay in one of the 78 guestrooms, featuring fireplaces. Kitchens are outfitted with refrigerators, stovetops, and microwaves. Satellite programming and video-game consoles are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 PM
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- 0.58 percent destination fee will be charged
We have included all charges provided to us by the property.
-
You need to know
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- The property is professionally cleaned.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Pet fee: USD 150 per accommodation, per stay plus USD 100 one-time cleaning fee
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Stafford Centre
2.8 km / 1.7 mi
Fort Bend Children's Discovery Center
6.5 km / 4 mi
CHI St. Luke's Health-Sugar Land Hospital
6.7 km / 4.2 mi
Flying Saucer
6.9 km / 4.3 mi
Sugar Land Town Square
7.6 km / 4.7 mi
Lee LeClear Tennis Center
7.7 km / 4.8 mi
First Colony Mall
7.7 km / 4.8 mi
Westwood Golf Club
7.9 km / 4.9 mi
Aerodrome Ice Skating Complex
8 km / 5 mi
Constellation Field
8 km / 5 mi
Sugar Land Ice and Sports Center
8 km / 5 mi
Memorial Hermann Southwest Hospital
8.8 km / 5.5 mi
Houston Methodist Sugar Land Hospital
9.1 km / 5.6 mi
Quail Valley Golf Course
9.2 km / 5.7 mi
Houston Christian University
9.4 km / 5.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 78
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Laundry service
Show 21 more facilities & services
- Air conditioning in public areas
- Fireplace
- Hotel safe
- Lift access
- Newspaper standExtra charge
- Shop
- Newspapers
- Luggage roomExtra charge
- Clothes dryer
- Meeting room
- Business centre
- Outdoor freshwater pool: 1
- TV lounge
- Breakfast
- Continental breakfast
- Picnic
- Non-smoking establishment
- Fitness
- BasketballExtra charge
- VolleyballExtra charge
- Tennis
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 52 m²SUI.QN
Room overview
Smoking room- Room size
- 52 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Sofa bed, Queen-size bed 150-154 width
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Tea and coffee making facilities
- Washing machine
- Ironing set
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Individually adjustable heating
Show all 31 amenities
- Safe
- Living room
- Wi-fi
- Pay movies
- Video games console
- Extra beds on demand
- Toiletries
- Desk
- Satellite TV
- Dishwasher
- Fireplace
- Housekeeping
- Oven
- Direct dial telephone
- TV
- Bathtub
- Bathroom
- Hairdryer
- Kitchen
- Fridge
- Mini fridge
- Cooker
- Microwave
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Houston Sugar Land
SUITE QUEEN SIZE BED
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 52 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Sofa bed, Queen-size bed 150-154 width
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Room amenities
- Tea and coffee making facilities
- Washing machine
- Ironing set
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Individually adjustable heating
- Safe
- Living room
- Wi-fi
- Pay movies
- Video games console
- Extra beds on demand
- Toiletries
- Desk
- Satellite TV
- Dishwasher
- Fireplace
- Housekeeping
- Oven
- Direct dial telephone
- TV
- Bathtub
- Bathroom
- Hairdryer
- Kitchen
- Fridge
- Mini fridge
- Cooker
- Microwave
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 90 m²SUI.2D
Room overview
Smoking room- Room size
- 90 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Sofa bed, Double bed 131-150 width
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Bathroom
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Kitchen
- Fridge
Show all 30 amenities
- Mini fridge
- Cooker
- Microwave
- Tea and coffee making facilities
- Washing machine
- Ironing set
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Individually adjustable heating
- Safe
- Living room
- Wi-fi
- Pay movies
- Video games console
- Extra beds on demand
- Toiletries
- Satellite TV
- Dishwasher
- Fireplace
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Houston Sugar Land
SUITE TWO DOUBLE BEDS
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 90 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Sofa bed, Double bed 131-150 width
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Room amenities
- Desk
- Bathroom
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Kitchen
- Fridge
- Mini fridge
- Cooker
- Microwave
- Tea and coffee making facilities
- Washing machine
- Ironing set
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Individually adjustable heating
- Safe
- Living room
- Wi-fi
- Pay movies
- Video games console
- Extra beds on demand
- Toiletries
- Satellite TV
- Dishwasher
- Fireplace
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BED • 52 m²STU.QN
Room overview
Smoking room- Room size
- 52 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Sofa bed, Queen-size bed 150-154 width
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Kitchen
- TV
- Direct dial telephone
- Washing machine
- Ironing set
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
Show all 31 amenities
- Bathroom
- Central heating
- Individually adjustable heating
- Safe
- Living room
- Wi-fi
- Pay movies
- Video games console
- Extra beds on demand
- Toiletries
- Desk
- Satellite TV
- Dishwasher
- Cooker
- Fireplace
- Housekeeping
- Oven
- Bathtub
- Hairdryer
- Mini fridge
- Tea and coffee making facilities
- Microwave
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Houston Sugar Land
STUDIO QUEEN SIZE BED
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 52 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Sofa bed, Queen-size bed 150-154 width
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Room amenities
- Kitchen
- TV
- Direct dial telephone
- Washing machine
- Ironing set
- Carpeted floors
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Bathroom
- Central heating
- Individually adjustable heating
- Safe
- Living room
- Wi-fi
- Pay movies
- Video games console
- Extra beds on demand
- Toiletries
- Desk
- Satellite TV
- Dishwasher
- Cooker
- Fireplace
- Housekeeping
- Oven
- Bathtub
- Hairdryer
- Mini fridge
- Tea and coffee making facilities
- Microwave
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Houston Sugar Land
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Houston Sugar Land
SUITE TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Houston Sugar Land
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Houston Sugar Land
SUITE TWO BEDROOMS Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2-H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Residence Inn Houston Sugar Land
75
reviews shown
Katrina
Our stay here was fabulous! The staff welcomed us with a small gift bag of cold water. I definitely felt the southern hospitality here. Most of them seemed content at their work and there was always someone available to assist us if we needed something. The breakfast was good, they had waffle makers, eggs, sausage, coffee, yogurt and fruit. They do switch up the breakfast menu day to day which is nice. The property is a bit dated but it is clean and fairly well maintained. When I am back in the area, I will stay here again.
Denese
The location is great. It is always clean, and the staff is very personable and helpful.
Teri
The room I stayed in smelled mildew and the toilet ran for 2 days. Breakfast was OK could've been better. And overall staff was OK but not the best
Miata
The worker was very kind. However, the room has roache and the bathroom was old. The staff moved me to another room, but it was the same.
Muhammad
Major issue with bathroom cleaning specially the toilet was really bad. There were small bugs flying around in the toilet bowl that ruined the whole experience.
Crystal
Water didn't get really hot. It was lukewarm.
Vanessa
I am a frequent guest here and will continue so, enjoy my stay each time
Jerome
Great location, convenient, good breakfast, spacious rooms, quiet, clean. Great staff, especially the African American kid at reception, very courteous and helpful.
Vanessa
Everything is perfect , from the parking lot to the customer service
Breanna
Great, Clean, location is great!
Miesha
The hotel is very dated & is in desperate need of renovation. Carpet on stairs and rooms look very dirty. The walls are stained. I had a couple of dead cockroaches in my room. The shower was dirty. The reason I booked it was because it’s the only hotel in the area with a 2br suite. The only good thing is the basketball court. My son & his friends enjoyed it.
Vanessa
Everything exceeded my expectations
Saravanan
The property is very old and is not maintained. There is a broken tile piece in the kitchen area and a long leak stain in the roof. The common areas smelled like bug spray and it was awful. Lift was old and the door closing was not normal.
DAVIES L
My stay was great. They need adequate security. Someone was trying to remove my truck grille in the parking lot, but was unsuccessful.
Minh
The hotel needs to be demolished and rebuilt ! And The smell of weed smoking in elevator was overwhelming
Miguel
Room was clean, staff was friendly and check in was quick.
Clarissa
Good stay
Aaron
Was a good location for our plans and suite was perfect for kids to have their own sleeping area.
Erica
Everything was perfect!
Tiara
Everything was great
samuel
Was very cleaned
christy
Clean
Rhonda
Ok
Emma
Everyone was super friendly and accommodating
meghan
Good
meghan
Convenient
MarTesscia
Good stay!!
George
Clean
Lindsay
We stayed here 2 nights . I walked out to my car with a few bags , the gentlemen at the front desk said “have a great day” no later than 10 min I walked back in , grabbed a coffee , and he asked “ are you staying here in a very condescending tone “ I said yes and held up my key and informed him I had just walked out 5 min ago: no apology or anything . Made me feel like I needed to prove to him I was a guest was disappointment , and lack of attention to the guests of the hotel . As someone who is the first person you see when you walk in the hotel , I would strongly consider training the front desk to be friendly and attentive to guests .
Jesse
Cockroaches in the room...
Sjoukje
While the staff were pleasant, the hotel is old and in disrepair. We had giant holes and stains on our carpet, the furniture was banged up, and the bathroom was in rough shape. My child commented, \"this is gross\". Definitely not up to Marriott's or my standards. Very disappointing.
Ufuoma
Nothing, all good
Michael
I would recommend others to stay there.
Crysell
It was a last minute stay since we were still without power. I forgot the name of the young man that checked us in but he was gracious and courteous and provided us with a pleasant check in process. He even delivered extra blankets and pillows for us! I would definitely stay again!
Latoya
REALLY LOW & SMALL TOILETS
I love this location. The staff is amazing. But the toilets need an upgrade! They are super low & super small.
Demetra
I didn’t like that the toilet wasn’t flushing. We checked in on Saturday and reported the issue. We were told that the problem was corrected which wasn’t true.
Sarath
Friendly staff. Older but decent property.
Nikki
no bad
Staff was very friendly. Room was nice. Breakfast had a good selection. Hallway was a little dirty. Carpets could use a good cleaning and trash was left in the hall the whole weekend we were there.
eric
Hotel room was nice but checking in was not. I stood outside for about 15 to 20 mins calling and ringing the doorbell to get inside and check in.
Verified traveler
Low, Small Toilets that need an Upgrade
The only complaint I have is that the toilets are so small & sit very low. Ive stayed here 4 different times in the last 6 months & every room has the same small, low toilet. Please upgrade them to the higher button push toilets. Other than that, I qlwqys enjoy my stay.
Verified traveler
Wonderful Staff
This was my friends & I second time staying here this year. The staff is very friendly. The only issues i had is that we saw roaches in the kitchen this last time & there was no pan available. I'll stay here again because of the wonderful staff.
Charles
8+ stars it is not
Flash back to 1996, you're 10 years old, taking a trip across the country with your parents. (4 hours away) They decide to spend a little extra for a night at the Residence, the pool is huge, your parents are in their own room, and it even has a fridge. Life is good. Fast forward to this weekend....
We easily find a place to park behind the Harley dealership, my bride and children stay in the vehicle so I can check us in after making reservations online. There is a police officer in the parking lot taking a report from someone, sounded like a theft issue from what I could hear. Get inside and there is a solo employee on the phone, looks up, but does not acknowledge me as a customer. She was dealing with a government employee looking for a discount. She leaves for a minute to go and fetch the manager from her smoke break, and I quickly realize why the lobby smells like a casino. Now they are both on the phone, still not acknowledging that I exist in front of them.
Finally get some room keys, pull out the beat up mattress for the kiddos and check out the rest. Mold on the windowsills, some weird deformity in the middle of the main mirror, and a bathroom door that clears the toilet by a couple inches. I am about 6ft tall and was eye level with the shower head and bumped my arms on the ceiling when trying to use the RV sized shower.
Pool is tiny, trash cans were full.
We regret not staying somewhere else, but there aren't many options with bedrooms.
We easily find a place to park behind the Harley dealership, my bride and children stay in the vehicle so I can check us in after making reservations online. There is a police officer in the parking lot taking a report from someone, sounded like a theft issue from what I could hear. Get inside and there is a solo employee on the phone, looks up, but does not acknowledge me as a customer. She was dealing with a government employee looking for a discount. She leaves for a minute to go and fetch the manager from her smoke break, and I quickly realize why the lobby smells like a casino. Now they are both on the phone, still not acknowledging that I exist in front of them.
Finally get some room keys, pull out the beat up mattress for the kiddos and check out the rest. Mold on the windowsills, some weird deformity in the middle of the main mirror, and a bathroom door that clears the toilet by a couple inches. I am about 6ft tall and was eye level with the shower head and bumped my arms on the ceiling when trying to use the RV sized shower.
Pool is tiny, trash cans were full.
We regret not staying somewhere else, but there aren't many options with bedrooms.
Nicole
Stay was great. All the personal was very nice. Only problem I had was with the smell. The hall smelled like urine.
SIGIFREDO
Excellent service 👏 👍 👌
Nishanth
Not pleasant stay
The room was not at all dusted properly. With having severe dust allergies, couldn't sleep the whole night. Food was just ok.
Carla
Stay was very comfortable.
Nkiruka
Overall, I had a good 8-day stay. The room was to be cleaned after 7 days due to Covid restrictions. However, my request to have it cleaned after the 6th-day was granted.
The rooms, kitchen, and bathrooms were clean. The toilet bowl rim was black and that put me off.
I would still stay here again.
The rooms, kitchen, and bathrooms were clean. The toilet bowl rim was black and that put me off.
I would still stay here again.
Verified traveler
Great quiet place
Marilyn
Enjoyed My Getaway From Home
I had a great time there, the customer service was excellent and the room was clean and the bedrooms were very nice and the room was spacious enough to entertain guest . I will definitely be back.
Teresa
Ok for the price
The property was very clean the room was comfortable. The only thing we encountered was there was absolutely no ice available when we arrived and we had to go to the store to get some. We stayed here because we went to a concert at the pub fountains across the highway.
Verified traveler
Clean and friendly staff.
Parking was difficult at night due to a full lot. We had to park in the hotel lot next door
Parking was difficult at night due to a full lot. We had to park in the hotel lot next door
Latoya
Purpose served
Affordable pricing and close to family that we (myself and husband) were visiting. Front desk was nice though no wow factor when you enter. The halls and room were a bit drab and dated. The room was ok with normal wear and tear. Bed was semi-comfortable. The kitchenette was a nice and practical feature. It had all the amenities we needed, just needs a little updating. Also, the toilet was very low to the ground. We didn’t explore the entire hotel. I did use the treadmill in the very small fitness room and had to use my own antibacterial wipes to wipe down equipment and no towels were readily available. Overall, the stay was pleasant given the on-going pandemic. No unfortunate events but unsure if we would stay here again.
Megan
Do not recommend
Hotel is in very poor condition. Strong smell of animal urine in room. Not up to standard for Marriott.
Kimberly
Great place even better for the price. Easy quick check in easy quick check out. Due to COVID I would suggest plastic silverware etc be made an option for guests. Overall nothing negative to see everything was great.
Verified traveler
Enjoyable stay always
My stay is always pleasant.
Very quiet atmosphere
The staff is very professional
Very quiet atmosphere
The staff is very professional
Verified traveler
For only one night
Exceptional service. It's like my second home. It has all the amenities that's needed.
Nancy
Due to COVID nothing was available and this wasn’t told to us during booking or checking in. No discount due to this either. Other visitors were rude and staff helped but didn’t believe what was told to them. Love residence inn, which is why we stayed but NEVER staying here again!
Verified traveler
Some coffee stains left on counter that I had to clean up. Everything else was fine
Verified traveler
I like that it’s very quiet and clean. It was a little different because you had to clean your own room due to Covid-19.
Anaia
great stay!
Room was very clean. Everyone was super friendly
Tanya
Great service. Clean, comfortable room.
Shelley
Great stay
Would definitely stay here again
Verified traveler
There was a roach in my original room. I was changed to a different. The room I was changed to was smaller as well as different than the one I had asked for. However, the staff was very nice and polite.
Jermaine
Welcome and warm staff
Seniada
Great place
Friendly staff, room was available immediately, clean and loved the layout of the suite
Monica
Older building but appliances are updated. Clean and staff all nice and accommodating. Perfect for families and long stays.
Verified traveler
Wonderful stay
I loved staying at this hotel. I actually paid less than with a better room quality vs Homewood located right next each other. Loved the sectional sofa to relax... only wish breakfast could be a little better and social hours provide more choices of food/snacks to eat.
Kassamali
It was very comfortable and hassle free
Masayoshi
No food in breakfast
Coffee was cold
Coffee was cold
Verified traveler
Cleaning staff needs improvement
The service was excellent. Staff was very friendly, professional, and attentive. The room was not so great,it had a terrible musk smell and hint of cat urine. Definitely was not cleaned like it should have been either. This place would have gotten 5 stars otherwise.
princess
Great Place to stay, but the noise is a way out of line, also the water heater very hard to come by when showering. Excellent workers, and Excellent late check out request granted.
Verified traveler
Pleasant and friendly staff. Clean room and bathroom. Also multiple restaurants and shopping areas very nearby.
Jesus
Great stay.
Front desk helped me a great deal based and the stay was awesome.
Verified traveler
I stayed here for 1 night
Verified traveler
When we first got there the refrigerator Had a horrible smell. A hour later a biiiig cocoa roach come running from under the fridge and ran back under so I had to wait to kill it. The room had a funny small as well .
Location & surroundings
Residence Inn Houston Sugar Land
12703 Southwest Fwy, Stafford, United States
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Residence Inn Houston Sugar Land
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