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Sheraton Houston West

Houston - TX · United States

11191 Clay RoadView location

8.2/10Excellent644 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.4/108.4
Location8.4/108.4
Neighborhood8.6/108.6
Quality7.0/107.0
Value7.8/107.8
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sheraton Houston West

Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and wedding services. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Enjoy American cuisine at Clay Urban Kitchen, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily for a fee. Featured amenities include complimentary wired internet access, a business center, and express check-out.

Planning an event in Houston? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite. Make yourself at home in one of the 158 guestrooms featuring iPod docking stations and LCD televisions.

Your pillowtop bed comes with down comforters.

Read more about this hotelShow less

With a stay at Four Points by Sheraton Houston West in Houston (Spring Shadows), you'll be a 5-minute drive from Baseball USA The Yard and 5 minutes from CityCentre. This hotel is 4.7 mi (7.5 km) from Memorial City Mall and 6.9 mi (11 km) from Westheimer Road.

Make yourself at home in one of the 158 air-conditioned rooms featuring microwaves and LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Houston? This hotel has 1350 square feet (125 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 15 Pet max weight (per pet) in lb is 33 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • The seasonal pool will be open from April 01 to November 17.
    • Pool access available from 7 AM to 10 PM.
    • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 19 years old
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Long-term renters welcome
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Minimal age
    21
  • Optional fees
    • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
    • Pet deposit: USD 50 per day
    • Pet fee: USD 60.00 per accommodation, per week plus USD 30 one-time cleaning fee
    • Service animals are exempt from fees
    • Early check-in fee: USD 25 (subject to availability)
    • Late check-out fee: USD 75 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Baseball USA The Yard 2.4 km / 1.5 mi
Bear Creek Pioneers Park 4.6 km / 2.8 mi
CityCentre 6.1 km / 3.8 mi
Town and Country Village 7.2 km / 4.5 mi
Memorial Hermann Memorial City Medical Center 7.2 km / 4.5 mi
Memorial City Mall 7.5 km / 4.7 mi
Lakeside Country Club 9.1 km / 5.6 mi
Karbach Brewing 10.8 km / 6.7 mi
Darrell Tully Stadium 10.9 km / 6.7 mi
Westheimer Road 11 km / 6.9 mi
Ashton Gardens 11.4 km / 7.1 mi
Traders Village 11.4 km / 7.1 mi
Cypress Fairbanks Medical Center 13.1 km / 8.1 mi
Texas Training & Conference Centers 13.3 km / 8.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 158
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Valet parking
Show 23 more facilities & services
  • Room service
  • Laundry service
  • Launderette
  • Medical service
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Lift access
  • Shop
  • Gym
  • Newspapers
  • Bar
  • Restaurant
  • Non-smoking area
  • Highchairs
  • Air conditioning in Restaurant
  • Conference room
  • Business centre
  • Outdoor freshwater pool
  • TV lounge
  • Breakfast
  • Non-smoking establishment
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 BedroomDBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathtub
    • Safe
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    Show all 24 amenities
    • Tea and coffee making facilities
    • Wi-fi
    • Hairdryer
    • Wheelchair-accessible
    • Bathroom
    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Direct dial telephone
    • Soundproof room
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Pay movies

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    DOUBLE Accessible KING SIZE BED

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Bathtub
    • Safe
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Wi-fi
    • Hairdryer
    • Wheelchair-accessible
    • Bathroom
    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Direct dial telephone
    • Soundproof room
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Pay movies

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 BedroomDBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • TV
    • Toiletries
    • Pay movies
    • Cable TV
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Central heating
    Show all 23 amenities
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Housekeeping
    • Soundproof room
    • Internet access
    • Mini fridge
    • Microwave
    • Bathroom
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • TV
    • Toiletries
    • Pay movies
    • Cable TV
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Housekeeping
    • Soundproof room
    • Internet access
    • Mini fridge
    • Microwave
    • Bathroom
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Two Queen BedsQUADRUPLE • Accessible-Two Queen Beds • 1 Bedroom • 0 m²QUA.H6-2Q
    QUADRUPLE Accessible-Two Queen BedsPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    0 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Tea and coffee making facilities
    • Soundproof room
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Pay movies
    • Bathroom
    Show all 19 amenities
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    QUADRUPLE Accessible-Two Queen Beds

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    0 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-2Q

    Room amenities

    • Tea and coffee making facilities
    • Soundproof room
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Pay movies
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 BedroomDBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Safe
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    Show all 23 amenities
    • Mini fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Bathroom
    • Soundproof room
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Pay movies
    • Wi-fi
    • Individually adjustable heating

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    DOUBLE DELUXE KING BED

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Room amenities

    • Safe
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Bathroom
    • Soundproof room
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Pay movies
    • Wi-fi
    • Individually adjustable heating

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 BedroomDBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Pay movies
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    Show all 23 amenities
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Bathroom
    • Soundproof room
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    DOUBLE KING SIZE BED

    Room photos

    5 photos

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    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Pay movies
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Bathroom
    • Soundproof room
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

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    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Sheraton Houston West

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

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  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

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    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Sheraton Houston West

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

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  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-6

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    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Sheraton Houston West

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-6

    Limited room details from hotel

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  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Sheraton Houston West

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-5
    DOUBLE AccessiblePhoto unavailable4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Mini fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom
    • Cable TV
    • Individually adjustable air conditioning
    • Housekeeping
    Show all 19 amenities
    • Soundproof room
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sheraton Houston West

    DOUBLE Accessible

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-5

    Room amenities

    • Mini fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom
    • Cable TV
    • Individually adjustable air conditioning
    • Housekeeping
    • Soundproof room
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sheraton Houston West

8.2
Excellent
644 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.4 /10
Location
8.4 /10
Neighborhood
8.6 /10
Quality
7.0 /10
Value
7.8 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
11 Jul 2026
Timothy
Friendly and helpful staff, room was outstanding, very clean, and the location was great! We will stay there again.
10/10
Exceptional
04 Jul 2026
Craig
Manager was excellent
Partner
6/10
Pleasant
01 Jul 2026
Akinjobi
Ok
Partner
10/10
Exceptional
29 Jun 2026
Masoud
Staff was courteous and helpful
Family
10/10
Exceptional
22 Jun 2026
peter
It was good
10/10
Exceptional
14 Jun 2026
Uba
Helpful staff
Partner
4/10
Poor
14 May 2026
April
It smelled like mildew, to be fair I’m very sensitive to smell. And my room and dozens of tiny little black ants crawling around the bathroom and side table nearest the bed. It was pretty vacant during my stay which felt weird.
Self
4/10
Poor
09 May 2026
William
Rooms were old and dingy and the elevator was out. Would not stay here again.
Family
2/10
Poor
05 May 2026
Luis
No hot water
6/10
Pleasant
02 May 2026
thuy
Our room has a moldy odor when walking in.
4/10
Poor
27 Apr 2026
Kishma
Room , bedding had mold , tv didn’t work, coffe pot missing , phone didn’t work pool didn’t work had to switch rooms I need them to clean better the staff was nice but they need improvements
Family_with_children
2/10
Poor
19 Apr 2026
Candice
Hotel bar not open on Saturdays. No hot water at all during our stay. Nighttime front desk clerk did not speak any English. Was offered 2 free breakfasts for inconvenience of not being able to take a hot shower
Partner
2/10
Poor
31 Mar 2026
Gilberto C
Booked our stay here because they advertised a pool. Just to get there and be told the pool was closed “for cleaning to get it ready for the season”. To me this didn’t mas sense because it’s Texas… but anyways. The rooms smelled like mildew, they had a very strong smell of it. The blankets were like covering yourself up with a rain coat due to the plastic texture. The towels (even the blanket) had stains on them and I found hairs stuck to the rags even though they were brought in “clean”. The shower curtain had mildew at the bottom of it. There was a dog barking majority of the night across the hall from us. Overall very disappointed for the amount of money that was spent to stay here.
Partner
10/10
Exceptional
30 Mar 2026
Sonia
Front desk staff was so helpful and friendly
Partner
10/10
Exceptional
23 Mar 2026
Deidre
Staff were extremely helpful and nice. The hotel was in great condition.
Self
4/10
Poor
21 Mar 2026
Crystal
It says daily housekeeping but apparently it needs to be requested which wasn’t communicated. When it did get “cleaned” the bed was simply made, trash at the front door remained, nothing was wiped down, nothing swept or vacuumed.
2/10
Poor
20 Mar 2026
Suneeta
The bedding doesn’t seem to be clean and the beds were really uncomfortable
8/10
Excellent
16 Mar 2026
KYarah Lynae
I enjoyed my stay, only thing is the pool was closed and the Bar is not available on weekends and some week days… that’s kinda pointless lol
Friends
8/10
Excellent
16 Mar 2026
Maya
Nice
8/10
Excellent
05 Mar 2026
Anthony
Hotel needs some updating.
Self
4/10
Poor
24 Feb 2026
zonetta
The hot water in the shower didn’t work.Light fixture was hanging
6/10
Pleasant
10 Feb 2026
Kyle
The bedding and sheets seemed as if they’ve been there for a while, it was worn out in the shape of a body (the sheets) and just seemed stale and worn. Staff was very friendly and accommodating. I asked for fresh sheets and was given some on request, but I had to pick them up from the desk and put them on myself, which isn’t a huge deal but I had just worked 12 hours straight and that was the last thing I wanted to do when I got back to the hotel. The receptionist said the staff had left for the day, which is understandable. But other than that the staff was great.
Business
10/10
Exceptional
20 Jan 2026
Leonel Laparan
Great
Business_and_leisure Self
10/10
Exceptional
09 Jan 2026
Iya
Clean room, good amenities, staff is very friendly. Quite
10/10
Exceptional
25 Dec 2025
Iya
Clean room, amenities, location
Business Self
6/10
Pleasant
11 Dec 2025
Raven
The room was nasty
10/10
Exceptional
25 Nov 2025
Twan
Friendly staff
Leisure Family
10/10
Exceptional
14 Nov 2025
Rebecca
Clean rooms and nice staff.
2/10
Poor
30 Oct 2025
Kevin Alan
My credit card was hacked and I'm pretty sure it was from the hotel.
10/10
Exceptional
29 Sep 2025
Jandir M
—
Friends_and_family Family
10/10
Exceptional
16 Sep 2025
Ramona

It was ok

Front desk was very nice. Building needs maintenance. Room carpet has a strange odor
Self
10/10
Exceptional
30 Aug 2025
Verified traveler
Best hotel I’ve been to for a while. Nothing broken, super clean, nice people.
Business
6/10
Pleasant
06 Aug 2025
Michael
Room smelled kinda funky - a little musty. Staff was very nice
10/10
Exceptional
04 Aug 2025
JINTAO
Good
4/10
Poor
28 Jul 2025
Jamal
We stayed from July 20-25. Sunday was fine, Monday morning we woke up and was locked INSIDE of our hotel room and they had to come get us out and change rooms. Monday night we go to take baths tub not draining. On Tuesday they changed us once again because of the tub. Tuesday night the air didn’t work. So they changed us once again on Wednesday. Everything was fine after that. Don’t get me wrong staff was friendly and accommodating. They just need to upgrade their rooms at this point.
Leisure Family
8/10
Excellent
08 Jul 2025
Verified traveler
Check in went smoothly, very nice front desk service! Great place to stay, reasonable pricing and for some reason was almost completely empty. We were one of 2 rooms on the floor on a Friday night. They had great community lounge areas to hang out. Breakfast was what you would expect for being included. The only time we had a bit of a snafu was when we had a 1 pm late checkout and housekeeping knocked on the door twice within 1 minute around noon asking if we were extending our stay or were going to leave. Communication would have been nice amongst the staff. I would definitely stay again.
Partner
8/10
Excellent
30 Jun 2025
Annamarie
Everyone was friendly, the esthetic was gorgeous. Had a weird smell, but overall satisfactory.
2/10
Poor
22 Jun 2025
Kelly
From the moment we checked in, our stay at this hotel was frustrating and disappointing. As soon as we used the restroom in our original room, we realized it was clogged. We called the front desk, and they said someone would be right up. After waiting 25-30 minutes with no response, I called again — only to be cut off mid-sentence with
\"She's coming up right now.\" Still, nothing. After another 25 minutes, I called a third time, and was told, \"Omg I'm so sorry, just hang tight, we'll assign you to a new room.\" No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys.
In the second room, things didn't improve.
Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby.
Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.
Business Partner
2/10
Poor
22 Jun 2025
Kelly
From the moment we checked in, our stay at this hotel was frustrating and disappointing. As soon as we used the restroom in our original room, we realized it was clogged. We called the front desk, and they said someone would be right up. After waiting 25-30 minutes with no response, I called again — only to be cut off mid-sentence with
\"She's coming up right now.\" Still, nothing. After another 25 minutes, I called a third time, and was told, \"Omg I'm so sorry, just hang tight, we'll assign you to a new room.\" No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys.
In the second room, things didn't improve.
Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby.
Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.
Business Partner
10/10
Exceptional
14 Jun 2025
Shayna
I have no complaints, it was such a nice hotel. Quiet, clean, helpful and friendly staff.
Leisure Family
10/10
Exceptional
28 May 2025
Bryan

My go-to hotel for Houston!

I've stayed at this hotel many times and this time was great! Staff is always friendly and helpful. My room was clean and I didn't have any issues.
Self
10/10
Exceptional
04 May 2025
Verified traveler
The hotel staff was friendly and courteous!!!
Leisure Family
10/10
Exceptional
10 Apr 2025
Troyia
Wonderful service
Leisure Partner
10/10
Exceptional
30 Mar 2025
Johntia
The only complaint is the bar/restaurant close extremely early.
Business_and_leisure Self
4/10
Poor
27 Mar 2025
David

Disappointed - overall cleanliness is slipping

Ended up having to change rooms late in the 2nd day of my stay because the shower that had been reported that morning was still not repaired. Moved to the new room and got to work responding to day's email from not being in the office and didn't notice until late that the floor of the bathroom had not been mopped since at least the prior occupant's stay - as a guy, looking at an unclean black marble floor, you know what you're looking at. Needless to say, that's just poor and it was too late in the evening for me to change rooms again. I noticed after that that most of the surfaces (sink top, side tables, etc) had clearly not been wiped down in some time.

Next morning I go to have breakfast and the only people there were me and the attendant who was intently watching Youtube videos by the bar (I couldn't help but hear them.) I almost sat in a sticky chair that someone had clearly spilled a drink in and onto the floor below. I left the chair to the side of the table to signal \"hey - this is a mess.\" After breakfast, I walked up to the desk to share my concerns as I was leaving and noticed that the chair that I was pointing out was pushed back in and nothing had been cleaned up.

This just signals to me a lack of supervision and focus on details. I didn't realize this hotel was part of the Marriott chain but it certainly isn't part of the standards I was taught by Marriott early in my career. Just disappointing - I actually like the hotel.
10/10
Exceptional
21 Mar 2025
Chassity
I stayed here for the Houston Rodeo. The staff was very friendly and accommodating. The room was lovely with Western decor. I enjoyed my stay!
2/10
Poor
12 Mar 2025
Basilio
The bar and restaurant was closed due to short of staff . The breakfast was for 10 dollars per day per adult it was horrible, you better of going out for breakfast. There was water bugs in hallway . There was an odor in the hallway and elevator.
10/10
Exceptional
11 Mar 2025
Betty
Two weeks ago, we made a weekend reservation at this hotel, and our experience was absolutely wonderful! Rehab and the rest of the staff provided outstanding service, making us feel welcome and cared for. The hotel was peaceful and relaxing, and the cleanliness was impeccable. Everything about our stay exceeded our expectations.

The only thing to keep in mind is that having a car is quite necessary to get around, as public transportation options in the area are limited. Other than that, it was a perfect stay!

Leisure Partner
10/10
Exceptional
10 Mar 2025
Theodore
Easy parking and close to the highway and beltway. Local restaurants a few minutes away.
Business Self
10/10
Exceptional
17 Feb 2025
Tenicee
The hotel was good, but the only thing I was not happy about was the latch on the door was broken and the shower would not stay closed! Other than that it was good! I would stay there again!
Leisure Partner
10/10
Exceptional
16 Feb 2025
Sargent
I enjoyed the hotel very clean. However, you will need a vehicle for food
Leisure Self
10/10
Exceptional
01 Feb 2025
Clarissa
Nice property and very clena
10/10
Exceptional
19 Jan 2025
Danielle
Everything was excellent except the bath shower floor was quite dirty. We cleaned it ourselves so it wasn’t stains!
8/10
Excellent
12 Jan 2025
Anthony
Get front desk help
Business_and_leisure Partner
10/10
Exceptional
05 Jan 2025
Nola
The property was nice but could use a bit of upkeep.
Leisure Family_with_children
2/10
Poor
03 Jan 2025
jack
I lost smart phone in the hotel room.
Leisure
10/10
Exceptional
02 Jan 2025
Loan Thanh
Staff was very nice.
Leisure Family_with_children
8/10
Excellent
31 Dec 2024
Dajore
Pretty good stay for a pretty good price
Leisure Family
8/10
Excellent
30 Dec 2024
Amy s
I have to be honest there was a very musty mold smell in the second floor hallway which is where our room was. And felt a little uneasy with a police car sitting in the parking lot one night into the morning!
Family
4/10
Poor
28 Dec 2024
Beatriz
Services have changed and Orbitz have not updated. The facility is charging for breakfast per person when just last month in November it was free.

Housekeeping does not play attention to cleaning. We had to repeat for them to sweep because they had not done so the day before.


Since our last stay in November it has changed a lot, not sure if it’s new owners or what happened.
Business_and_leisure Family_with_children
8/10
Excellent
23 Dec 2024
Precious
Check-in process was easy!
Leisure Family
10/10
Exceptional
22 Dec 2024
OMAR
The lady on the front desk, she has more experience with the customer service
Business_and_leisure Family
10/10
Exceptional
20 Dec 2024
Clarence
Amazing atmosphere and staff
Leisure Family
10/10
Exceptional
16 Dec 2024
mickey

More than pleased!

We were very pleased with the accommodations for a very reasonable rate. We will definitely stay here again.
Partner
2/10
Poor
12 Dec 2024
Curtis

Find somewhere else to stay

Smell was terrible and cockroaches the size of small dogs
Business
6/10
Pleasant
09 Dec 2024
Bianca
The property was in a convenient location. The Property was also well kept. Staff was very nice. The parking lot wasn't safe someone vehicle got broken into. The had a small fire in the kitchen on our last day of our stay. We woke up to a fire alarm going off and someone over yhe speakers asking us to evacuate the building around 6am. Imagining waking up to something frightening and trying to scramble for clothes and your valuables just in case the fire seriousl.
Leisure Friends
10/10
Exceptional
08 Dec 2024
Aaron
Amazing room and room service
10/10
Exceptional
03 Dec 2024
Genaro
Nice and clean
10/10
Exceptional
30 Nov 2024
Randy
Love the staff
Business_and_leisure Family
2/10
Poor
29 Nov 2024
Adrian
Stay away from this place! Get out of the area. My truck was broken into over night. When the officers asked to see hotel video footage they claimed there was a glitch in the security system that night and there were no recordings. The hotels no help in a robbery situation.
Leisure Family
6/10
Pleasant
28 Nov 2024
Aamna
The property smelled bad and the first room they gave us was dirty.
Leisure Partner
10/10
Exceptional
27 Nov 2024
Tracy
Everything was very pleasant.
Leisure Family_with_children
10/10
Exceptional
27 Nov 2024
Eldho
Good
10/10
Exceptional
23 Nov 2024
Adetoun
Reeba was great and wonderful. Check in was smooth and she gave us some perks and made it worth staying.
10/10
Exceptional
20 Nov 2024
Hazel Mabvurunge
Very nice hotel
Business
10/10
Exceptional
18 Nov 2024
Cynthia A.
Great stay!
Leisure Family
10/10
Exceptional
18 Nov 2024
Katherine Cecilia
Great stay!
Leisure
8/10
Excellent
16 Nov 2024
Jarvis
It was in a nice and quiet location.
Leisure Partner
8/10
Excellent
16 Nov 2024
Josue
Good hotel
10/10
Exceptional
15 Nov 2024
Alfonso
Thank you
8/10
Excellent
11 Nov 2024
Monica
The property was very clean and the staff are very friendly. I didn't like that there was a $10.00 charge per person for breakfast. That should be complimentary yet it was a McDonald's within walking distance. As much as we love the pets WE did not enjoy the barking dog next door. The pets should be designated to only 2 of the 5 floors.so that others are not infringed upon. The staff did say they are tring to work on the pet situation
Leisure Family
10/10
Exceptional
11 Nov 2024
Evelyn
Hello. I really enjoyed my stay here, however I didn’t like being given the handicapped room as I’m not handicapped and was told it was the only room available, which I didn’t believe! I didn’t like the shower for that reason, plus the hostess put me on the first floor. When I asked to move up, again I was told only room available. I’d rather a junior suite over a handicap room, if I have to be inconvenienced, let it be at your cost and not mine. You guys lost points, but the Buffett breakfast was a slight redemption but not much.
Leisure Self
4/10
Poor
09 Nov 2024
Rahul
No milk available in breakfast. I had my 2 year old child with me. Even though we paid for breakfast we weren’t able to get any breakfast. No coffee in breakfast area. If you are gonna charge for breakfast at least provide better service. When I asked front desk if there is milk she just like oh we didn’t had delivery today. Just like she didn’t care. Not staying at this hotel in future. Terrible service. Spent $110 for a night stay and it’s not even worth a dime.
Business Family
6/10
Pleasant
06 Nov 2024
Mattie Parish
Na
Business Self
6/10
Pleasant
06 Nov 2024
Shere
Hotel had a not so pleasant smell
Business_and_leisure Family
10/10
Exceptional
02 Nov 2024
Ludovick
.
2/10
Poor
01 Nov 2024
Frances
My truck was broken into and no staff tried to help or contact the authorities
2/10
Poor
29 Oct 2024
Nisha
Very bad experience and they charge extra for one more night after checkout and we will file a case against this hotel for extra charge
Friends_and_family Family
2/10
Poor
28 Oct 2024
Jonathan
There was nothing to like. This was the worst Four Points ever. Water in shower stopped working. Management was like....\"what dobyou want me to do\". We offered to give you another room, which was handicapped, weird shower set up, terrible smell, loud a/c, elevators dirty, with sticky substance that was spilled, trash. Expired milk at breakfast. Bar never open, bathroom door would not close. Never again.
Leisure Partner
10/10
Exceptional
28 Oct 2024
Kimberly
Property was very nice and clean, rooms and restrooms were also comfortable and clean. Staff members were helpful and polite
10/10
Exceptional
27 Oct 2024
Heriberto
It was very nice all around. The place, the cleanliness, the staff… everything was great!
10/10
Exceptional
21 Oct 2024
Casandra
Very impressed..Would rent again
6/10
Pleasant
21 Oct 2024
Crystal
Building itself smelled. The rooms were okay clean but the bathroom did need more cleaning.
Hairs everywhere that were already there from previous occupants. Light fixtures were unplugged.
Leisure Family_with_children
2/10
Poor
18 Oct 2024
Jerry
No celluar reception.
Weak Wifi
Couldn't call family back home unless I went outside
Business_and_leisure Self
10/10
Exceptional
18 Oct 2024
Hassan
Overall, clean and very nice solid bed.
4/10
Poor
16 Oct 2024
Nisha
Rooms are stinky and change rooms three time to not working even room service is very bad not recommended they charge extra after clock out
Friends_and_family Family
8/10
Excellent
01 Oct 2024
Ahmed
Everything was great except for the noisy AC.
Leisure Self
4/10
Poor
19 Sep 2024
Johnica
The property was centrally located and I did have great customer service at check in. The elevator was down my entire stay and I am asthmatic so this was a inconvenience. I would have asked for a ground floor room if I knew. I ask both nights shift front desk clerks about the elevator and they both said \"it just broke\". Which is very untrue. There is a note in the stairwell that states that the elevator has been broken forever. I would not recommend anyone with health concerns, elderly or disable to stay hear. There was also pretty musty scent through out the hotel in the lobby and the hallways. it was not in the room but very disturbing.
Business Self
4/10
Poor
18 Sep 2024
Ernesto

Don’t stay here…

First of all they didn’t have my single room ready. Had to get into a room with 2 beds. Elevator was not working properly. Stood inline waiting for an elevator for 6-8mins. The second floor smelled like wet carpet and bleach. The ice machine was out of order on the second floor went to the next couple of floors and neither of those worked. The A.C. in the room was super loud. Plus they don’t have Continental breakfast either. It’s $10.00 to eat their buffet but let me tell you it’s not worth it. Trust I travel a lot for work and have stayed at some bad ones but this one had too many issues at the same time…😑
Business
8/10
Excellent
02 Sep 2024
Eduardo
Clean, friendly staff

Location & surroundings

Sheraton Houston West
11191 Clay Road, Houston, United States

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Sheraton Houston West

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