Americas Best Value Inn & Suites Brookhollow NW

United States , Houston - TX
Houston, 12170 Northwest Fwy
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100 reviews shown

10/10

Exceptional

20 Apr 2026

Richard

Room was clean, Air conditioning worked great, Staff was friendly and helpful enough
The complementary breakfast was not great, but it was handed out to guests by the front desk staff which felt nice.
Price for that location was better than expected.

Self

2/10

Poor

19 Apr 2026

LOURDES

First room #101, issued to me had been painted & the minute I opened the door the odor hit me hard. I went to advice Paul at counter & he went to verify how strong the odor was. He said it also hit him before even entering the room #101. He gave me another room upstairs #212. Bathtub had hairs. Breakfast was grab a bag & go. You had to leave a $100 USD deposit. When I was checking out there was a lady who was forgetting to returm my $100 which I had paid cash bcuz if u paid w/ card it would take 3-4 days to be returned. When I first arrived late at night the night before, I walked into the lobby, Paul was on the phone with a woman who her $100 deposit was not returned & Paul kept telling her that he couldn't do anything at that time until next morning when his boss would be there. He told the lady that she could come the next day in the morning to speak to his boss. I don't know if she had paid cash or ccard. I will never stay at another hotel with this name.

2/10

Poor

18 Apr 2026

Jose

I didn’t stay in my room. I walked in and there was already issues. No power to the tv, microwave, and fridge. I went to the reception desk and he already knew what was the issue. Loose connections. He went in to fix it and yes it worked. He left I went to get my bags to bring them in. I opened the fridge to put something in there and a gnat comes from out of it. I went to the restroom. Gnats in the there flying around. Weren’t many but enough to say no I’m not doing this. I complained about it and when I put the request about a refund it was denied because the receptionist but I complained about bed bugs. Not once did I say bed bugs. Even told him there was bugs flying around. Even the office chair was completely rusted. I even asked for another room but they were full. I mean you get what you pay for right?

Self

10/10

Exceptional

10 Apr 2026

Ogho-Oghene

Nice

Self

2/10

Poor

07 Apr 2026

gerardo

I did not feel safe at this hotel. There were people with guns at the parking lot and wasn’t sure if they were cops so I told the staff and the lady said everything was fine when literally there was something going on there.

Family

2/10

Poor

06 Apr 2026

Maria

There was a cricket in the shower when we came back to the room…

Partner

8/10

Excellent

05 Apr 2026

Dawn

Staff was very kind and professional and the property was clean and appeared to be well maintained.

10/10

Exceptional

05 Apr 2026

Gregg

Everything went well.

4/10

Poor

02 Apr 2026

Jose

Definitely not a 1st option, staff courteous but rooms are as basic as they can be. Although it not noticeable from outside you can tell it’s in need of an update. Multiple damages to the rooms fixable repairs overlooked. One of the rooms we were assigned smelled like cigarettes n that green herbal. Couldn’t be moved till the next day.

Business

8/10

Excellent

01 Apr 2026

Efrain

Bad breakfast

2/10

Poor

29 Mar 2026

Charles

The birds at night are, no exaggeration, LOUD, the highway noise, LOUD. Oh, the connecting door to the next room, unsafe. The voices from the next room, and they spoke at a normal volume, could be heard plainly. Never again no matter how desperate I am.

Family

6/10

Pleasant

23 Mar 2026

Terry Levon

Parking was ok.need to fix bathtub and shower head.And spray for spiders

Self

10/10

Exceptional

19 Mar 2026

Nery

Excelente

Self

2/10

Poor

18 Mar 2026

Amy

Horrible!! Other guest were loud at all hours and property management said nothing to them

Partner

2/10

Poor

16 Mar 2026

Eric

Not a very good place to stay

10/10

Exceptional

13 Mar 2026

Catarino

Room was nice and clean and very Cozy front counter lady was very nice and supportive

Partner

6/10

Pleasant

02 Mar 2026

Esmeralda

Pics online look good and a bit deceiving. The place was a bit sketchy, room smelled like moth balls and we wanted to leave as soon as we walked in. The room served its purpose since we were just staying for a night, but not the type of place I would recommend

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Alberto

Perfect for the price

Self

2/10

Poor

20 Feb 2026

jennifer

Our stay at this hotel was horrible!!! Bed was noisy, highway right there so you hear every motor vehicle passing by, homeless and drug addicts asking my husband and I for anything soon as they see us come out of our room. Dead mouse outside in the stones, room definitely needs a remodel doors falling apart, main door didn’t close all the way had a gap. I have pictures to back up my complaints but it won’t allow me to upload them?! Don’t waist $$!!!

Partner

4/10

Poor

19 Feb 2026

Michael

Staff, I checked in the receptionist assigned room 213 a non-smoking kingsize bed room. Upon entering room 213, the accommodation was reeking of heavy cigarette smoke. I returned to the receptionist desk, explained the situation, and was reassigned to a new room, 226. I asked the receptionist to change the room number on my signed receipt from 213 to 226. She was highly upset and did not yield to my request. She did not change the receipt. I felt uncomfortable, a sense of anxiety that I was being set up in order for her, upon my leaving the next day, she would hold on to my $100.00 deposit for damages.

Business Self

10/10

Exceptional

18 Feb 2026

Crendal

clean room lady staff at front desk name dhanri was amazing. her customer service skills was remarkable

Self

10/10

Exceptional

10 Feb 2026

Michael

Staff is courteous. The room and the facility was very clean.

Business Self

10/10

Exceptional

07 Feb 2026

Nieema

Was very clean smelled very good. Had a nice day

Leisure Self

10/10

Exceptional

01 Feb 2026

Catarino

Clean and it didn’t smell like cigarettes

Business Family

4/10

Poor

26 Jan 2026

Stephanie

Check in was easy, the room was decent enough for the price. There was a lot of overnight “traffic” coming and going that kept me up most nights. 2 of the 4 nights I stayed, I was woken up at 1-2 am by shouting and slamming doors.

Business

10/10

Exceptional

24 Jan 2026

Karen

the staff were friendly didn’t get to try the breakfast because we had to get up at 5:00 and then we didnt stay all day and night thursday but the room was clean except the vent in the restroom had something clogging it so we didnt use the heater. but other wise it was good

Partner

10/10

Exceptional

06 Jan 2026

Joveli

The front office staff wouldn’t give our refund back without the key and she kept our receipt after we checked out. Other than that everything was good and the cleaning staff was so kind and helpful.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Aaron

It was great

2/10

Poor

30 Dec 2025

Miguel

There is no documentation saying there was a deposit required of $100

10/10

Exceptional

17 Dec 2025

Samuel

Clean room.

Self

10/10

Exceptional

22 Nov 2025

Denise

Yes

Leisure Family

10/10

Exceptional

17 Nov 2025

Paul

The motel is in a safe location, very basic, but it was clean, friendly and great value for the price. Breakfast is a small paper bag containing 2 muffins, orange juice and a snack - perfect for neat breakfast on the go. AC was good, no pests around, and nice modern furnishings. Very pleasant night!

Leisure Self

10/10

Exceptional

15 Nov 2025

Blanca

Parking was well lit.

10/10

Exceptional

07 Nov 2025

Cornelious

Everything was great

Self

8/10

Excellent

27 Oct 2025

Shyamkant S

We found the hotel good and clean and great value for money. The breakfast options could be better (may be include a sandwich etc) and may be increase the time when coffee would be available in the lobby.

Leisure Family

10/10

Exceptional

20 Oct 2025

Amanda

Front desk was very nice!

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Eugene

Clean . Friendly staff

Leisure Partner

8/10

Excellent

13 Oct 2025

don

Check into the room and the beds had no comforters. Unfortunately, they did not specify. The only had one wheelchair accessible room. So it was a little inconvenient for my guest that was in a wheelchair. It had to stay in a regular room. So he could not get into the restroom with his chair.

Friends_and_family Friends

6/10

Pleasant

13 Oct 2025

Jeremy

Good for last minute booking

No hot water in the shower; AC control could use some updating

Business

8/10

Excellent

12 Oct 2025

Taylor

Room was nothing like the photos, it was not updated at all. It was fine for the money spent but I don’t think I would stay again.

Partner

8/10

Excellent

08 Oct 2025

William

you get what you would expect

8/10

Excellent

06 Oct 2025

RUSSELL

All satisfactory

Business

2/10

Poor

04 Oct 2025

Derian

Really dirty, roaches, and the so called fresh bed sheets had a horrible smell to them.

Leisure Partner

10/10

Exceptional

01 Oct 2025

hernando

Very nice

Business

10/10

Exceptional

01 Oct 2025

Michele

Comfortable

Business Self

10/10

Exceptional

29 Sep 2025

Rebecca

Parking was easy staff friendly clean

Friends_and_family Family

2/10

Poor

29 Sep 2025

Jose Alonso

Had a problem to check in, my reservation supposed never found, Expedia has to relocate my guys.

Business

2/10

Poor

25 Sep 2025

Ryan

gave a key to an occupied room

2/10

Poor

21 Sep 2025

cassandra

No parking then a couple outside fighting and smoking infront of our room smelt so bad was coming in threw the ac vents

Leisure Family

2/10

Poor

20 Sep 2025

DeAujna

Me and my sister booked a room for two days for my wedding and when we arrived we were only in the room for 30 minutes before we did an early check out and booked somewhere else else . We found food left in the microwave from whomever previously stayed and when my sister went to lay in bed we discovered three blood spots on her sheets which let us know that the room was not properly cleaned . I informed the front staff and i didn’t catch his name but he was very polite and apologetic about the situation and that I could speak with the manager in the morning for a refund but I know that I would have not received one since i booked online and am doing a very early check out . overall the experience was very bad and I will not be returning

Leisure Family

8/10

Excellent

16 Sep 2025

angeles

super good, good amenities, easy check in and check out

Business Self

2/10

Poor

13 Sep 2025

Marie

Not recommended

The water was slimey and there’s mold spots on the roof as well as ants in the bathroom. On the water topic it almost coats your skin with a slimey substance that stays on your skin all day!

Partner

2/10

Poor

11 Sep 2025

Daniel

Bad review

The bed of the hotel how they look on the hotel.com. It don’t look the same. It was so terrible. Service not good and alsoThey asked for a deposit $100
They told me it would take about three business days. I haven’t seen that money on my account.

Friends_and_family Family

8/10

Excellent

04 Sep 2025

Anto

Good

8/10

Excellent

03 Sep 2025

Nhu Hung

The water was slimy.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Jenica

Overall a great stay! Obviously not a four seasons but was satisfied. Staff isn’t necessarily friendly but aren’t unfriendly. I thought the sack breakfast was cute and worked perfect for us.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Delante

The property is very well kept and the rooms are very clean. I’m not too big on hotel stays, but this location is great. The surrounding area isn’t the best looking, but it is close to the city. I have stayed a few times and have never had any issue with crime or damage to my property. The property itself is very well surveilled, as well.

10/10

Exceptional

03 Aug 2025

Vera

It has a great oroperty

10/10

Exceptional

28 Jul 2025

Ramon

Very nice staff and very clean rooms.

10/10

Exceptional

27 Jul 2025

Raul

Quite good restaurant close by ,great sleep

Business Self

8/10

Excellent

25 Jul 2025

Jessica

It was nice.

Leisure Partner

6/10

Pleasant

24 Jul 2025

Miguel

Economic and clean

Partner

10/10

Exceptional

23 Jul 2025

Santino

Worth the price, thank you

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Jennifer

The only issue no swimming pool available but rather than that great customer service, all clean everything super good thank you very much

Leisure Partner

8/10

Excellent

20 Jul 2025

Eduardo

Property has cameras everywhere. Felt secured.

Leisure Friends

4/10

Poor

20 Jul 2025

Dylan

Walls were dirty. pool closed in July? Wasn’t very upfront about a $100 deposit before you check in.

Family

10/10

Exceptional

10 Jul 2025

Daniel

Aging but maintaining

The building seems pretty old, the room was very clean. Only small criticisms, the TV volume was hard to adjust and the mini fridge was a bit wobbly. And the heater/ air conditioner ran just a little loud. Great price for the room, that always helps. Wish they had cereal & pancakes for breakfast.

Partner

8/10

Excellent

10 Jul 2025

Esmeralda

The breakfast was not breakfast it was just juice and muffin

8/10

Excellent

07 Jul 2025

Priscilla

Right or Left

It was a last minute pick, as usual. The front staff was welcoming, and informative.

The room that was chosen for me due to the hotel being immediately booked was able to block out on the light from the outside. The continuing sounds of a single wildlife was both welcomed and appreciated, possibly only by me.

However, I do still sit and wonder if the individual whom paced the pavement just beyond my door ever did obtain the articles of loose clothing which may or may not have been presented during what could only be described as consistent verbal communication of such a need that only us, strangers, could satisfy.

All in all, I would recommend bringing bathing soaps.

The bed is on a metal frame thus causing the typical sounds which makes the additional rolling desk chair reasonable and its location upon entering in an understandable position.

Though they do charge by the day, I would be tempted to ask by the hour as well.

Self

10/10

Exceptional

02 Jul 2025

Barbara

5 Stars ****

Very clean and comfortable, very well maintained. A definite place to stay when in town !!!

Self

2/10

Poor

01 Jul 2025

Ghost

I’ve stayed in budget hotels before, but this place takes the cake for the most unprofessional experience I’ve ever had.

After checking out, we stopped by the front office to get a cup of coffee — the machine was empty, and we politely tried another one nearby, which didn’t work either. Hours later, while we were already on the road, I get a call accusing us of causing a water spill just because we pressed a button on an unlabeled machine. Seriously?

And then came the cherry on top: the staff told us to drive back to the hotel to clean it up ourselves. What kind of hotel does that? You’d think we broke a window or trashed the room. No — we just pressed a button on their own machine. If your equipment is so sensitive that it spills everywhere when someone breathes near it, that’s on you, not the guests.

Threatening to charge us for this? Laughable. Maybe spend less time harassing guests and more time putting a damn \"Out of order\" sign on your machines.

Zero stars if I could. Avoid this place unless you enjoy being treated like a criminal for touching a coffee maker.

Leisure Partner

2/10

Poor

01 Jul 2025

Ghost

2/10

Poor

01 Jul 2025

Ghost

Leisure Partner

2/10

Poor

30 Jun 2025

Mayra

Good for the prive

I was surprised they did room service on a two night stay and gave us new towels, but I’m not a fan of these type of hotels.

Friends_and_family Friends

2/10

Poor

29 Jun 2025

Jeremy

So bad

The front desk lady was so unprofessional and rude. It's like they tried everything to get you to go somewhere else.

10/10

Exceptional

26 Jun 2025

Cynthia

Excellent place to stay

Enjoyed my stay, clean and front desk staff every friendly

Self

4/10

Poor

16 Jun 2025

pebbles

Tub was cheaply fixed, shower curtains do not look changed as it has stains, the water is off. When showering it leaves you skin oily or as if the soap did not properly rinse off. Water needs to be tested. I use water bottles to brush and rinse.

Leisure Family

6/10

Pleasant

15 Jun 2025

Karina

Breakfast wasn’t really breakfast. It was a brown bag prefilled with snacks.

10/10

Exceptional

15 Jun 2025

SYED

Awesome

Self

2/10

Poor

12 Jun 2025

Anysa

Well first, the front desk receptionist was rude. just handed me my key card with no words. Once i got to my room, the connections on 1 side of the bed didn’t work, neither did the light. The phone didn’t work either. I told him about the problem and he explained it was motion censored? i explained that the connections weren’t working and he looked at me like i was incompetent. He said he would be there later to check it out. i asked him when and he said when i’m done finishing this and just looked away but i continued to wait there and he kept telling me he would be up there in a minute. He finally followed me to my room and i showed him the problem with the outlets and he tried blaming my charger and then i even showed him the light didn’t turn on. He then GRABBED my charger along with my phone without asking and tried it out on the wall then plugged it back into the outlet connected to the bed and it worked for a split second because of the energy it still had from the other outlet and he told me it worked. it stopped charging and i told him it didn’t and he gave me an annoyed look and walked out while saying to meet him in the lobby for a new room. met him down there, got my new room and it seemed fine until the shower. there was a huge cockroach above the shower head. i was already tired so i just killed it and cleaned up. There were various bugs in my room but i was too exhausted to care atp. never again, and for a $100 deposit is insane. i’d expect better quality. 0/10

Leisure

10/10

Exceptional

09 Jun 2025

Bishnu

Great stay

Business_and_leisure Self

10/10

Exceptional

07 Jun 2025

Jesus

Excellent

2/10

Poor

05 Jun 2025

jessica

ROOM WITH THE BEDS LOOKED RENOVATED BUT BATHROOM WAS OLD AND DINGY DEFINELTY NEEDED RENOVATIONS FELT LIKE TUB WAS GONNA CAVE IN OUTLETS DIDNT WORK THREW OUT ROOM AND BATHROOM AND ITS NOT GETTING CLEANED LIKE IT SHOULD NASTY NEVER AGAIN

Business_and_leisure Friends

10/10

Exceptional

04 Jun 2025

Lucas

It was great and comfortable

Business

10/10

Exceptional

03 Jun 2025

Andrea

Good

10/10

Exceptional

02 Jun 2025

King

Great staff and clean rooms

Leisure Friends

10/10

Exceptional

29 May 2025

Anastasia

Check in staff was fantastic! Had a great sleep.

Leisure Partner

2/10

Poor

12 May 2025

Nora

I walked in and walked out hotel was very dirty and smelly had to stay somewhere else and didn’t get a refund I would give it 0 stars but it asked me for at least 1 star

Business_and_leisure Family

8/10

Excellent

11 May 2025

Elda

Place was clean. Miss a lot of things like extra towels or coffee but it was ok.

10/10

Exceptional

11 May 2025

Megan

This was a great spot for our weekend trip! The lights are super bright outside the rooms which I loved. IHOP next door is lit! AC was perfect and cold! Nice cute rooms. Def would stay again.

Leisure Family_with_children

10/10

Exceptional

07 May 2025

Daniel

Good value

The room was very clean, quiet, the TV was fine, and we had no problems getting the water just right in the shower. The staff was friendly and most accommodating. We have been here before and we will be back because their prices are reasonable and we never have any problems.

Partner

2/10

Poor

05 May 2025

Larry

Horrible stay. Smelled like 5 day old socks. Man was n room next door hacked uncontrollably all night. Got bit 4 times on shoulder by something in room. Checked out after 1 night and got reservations next door for next night.

Business_and_leisure Family

2/10

Poor

02 May 2025

Ragen

The employees were rude, the other tenants were loud and blasting music until 6am and when it was brought to the employees attention, nothing was done. The bathroom was dirty and towels had the previous guests hair stuck in them.

Leisure Partner

10/10

Exceptional

02 May 2025

Ivan

Good

Leisure Self

8/10

Excellent

01 May 2025

Jose

Nice room

10/10

Exceptional

22 Apr 2025

Fabiano

Can’t eat here - no breakfast

We chose this hotel for location, price and because breakfast was offered.
Breakfast was horrible - it was a nasty muffin in a bag with water and weak over sweetened orange drink- no choice only this 1 bag per guest. Agent laughed when I said the breakfast was pitiful.

Business

10/10

Exceptional

20 Apr 2025

Veronica

Excellent room for little money!

The room was remodeled and furniture matching, it had a big fridge and a microwave. Very good for the price! I am satisfied and could come back again.

Partner

10/10

Exceptional

17 Apr 2025

juana

Clean

Family_with_children

10/10

Exceptional

10 Apr 2025

Lannie

Upgraded room but bathroom was still aged but overall a good stay. Would recommend.