CryptoTraveler
cryptotraveler

Show prices in

Choose a currency for your trip.

More currencies

More crypto

Prices refresh when you change currency.

Find your next stay

Cailler

Fribourg · Switzerland

Gros Plan 28View location

9.2/10Excellent167 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.2/109.2
Condition9.2/109.2
Neighborhood8.8/108.8
Amenities8.8/108.8
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Cailler

The property comprises a total of 63 snug accomodation units. In addition, Wi-Fi access is offered at the establishment's common spaces. There is no 24-hour reception.

Read more about this hotelShow less

Located in Charmey, Hotel Cailler is in the mountains, a 1-minute drive from Charmey Gondola and 12 minutes from Maison Cailler Swiss Chocolate Factory. This family-friendly hotel is 7.1 mi (11.4 km) from HR Giger Museum and 7.1 mi (11.4 km) from Castle of Gruyeres.

Make yourself at home in one of the 63 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, complimentary newspapers in the lobby, and multilingual staff. Planning an event in Charmey? This hotel has 484 square feet (45 square meters) of space consisting of conference space and 8 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 11:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed (no fees)

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: CHF 3.00 per person, per night. This tax does not apply to children under 16 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Special Instructions
    The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Rollaway bed fee: CHF 80.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    French

Nearby attractions

Charmey Aventures 0.7 km / 0.4 mi
Charmey Gondola 0.7 km / 0.4 mi
Gruyère Pays-d'Enhaut Regional Nature Park 4.3 km / 2.7 mi
Maison Cailler Swiss Chocolate Factory 9.1 km / 5.7 mi
Dent du Chamois 9.7 km / 6 mi
Gruyères Town Walls 9.9 km / 6.1 mi
Alpine Panorama Path 10.4 km / 6.4 mi
Alpine Panorama Path 10.9 km / 6.7 mi
Tibet Museum 11.4 km / 7.1 mi
HR Giger Museum 11.4 km / 7.1 mi
Castle of Gruyeres 11.4 km / 7.1 mi
Centre Culturel Ebullition 11.7 km / 7.3 mi
Tourist Office in Gruyeres 11.8 km / 7.3 mi
Saint-Théodule Church of Gruyères 11.8 km / 7.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 63
  • hotel
  • Wi-fi
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Cailler

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Cailler

9.2
Excellent
167 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.2 /10
Neighborhood
8.8 /10
Amenities
8.8 /10
50 reviews shown
10/10
Exceptional
30 May 2026
Clara
Perfect stay. The room was huge, recently renovated, with super comfortable bed and pillows. The bathroom was also big, with spacious shower.

You get access to the Bains, with the hotel providing with bathrobe and towels, and an underground tunnel to easily access the pools.

The village of Charmey and the valley are beautiful, with a télécabine near the hotel, so the access for hikes and other activities (such as toboggans) was very easy. I highly recommend this hotel for a relaxing and close to nature experience.
Partner
10/10
Exceptional
03 Apr 2024
Changrok
beautiful and convenient place
Leisure Self
10/10
Exceptional
14 Dec 2023
Andy
Comfortable room - good food and good buffet breakfast

Enjoyed easy access to thermal baths

Poor wifi - sometimes did not work for hours
Leisure Partner
8/10
Excellent
06 Mar 2020
Olivier
Stayed 2 days in couple for relaxing ! We spent really good time and relaxed ... Restaurant was really excellent as well !
Partner
10/10
Exceptional
29 Sep 2019
Verified traveler

Excellent hotel with convenient access to spa

The hotel is conveniently located to visit both the town of Gruyeres and the Cailler chocolate factory. The hotel is well equipped with clean, modern rooms. The best feature, though, is the underground tunnel to connect to the spa. After traveling, we enjoyed almost 3 hours in the various pools, saunas, etc. With indoor and outdoor options, there was something for everyone.
Friends_and_family Family
10/10
Exceptional
15 Sep 2019
Dennis

Incredible hotel

Amazing hotel with very friendly staff. Breakfast buffet is the best that I’ve ever had. Great food for dinner at their restaurant too. Very clean and will love to come back.
Partner
10/10
Exceptional
14 Dec 2018
DIMITRI

Un paradis cache

A brilliantly run hotel. Everything from the famous Spa to the less famous ris-de-veau seved by the chef is brilliant. Helpful and knowledgable staff. High spec and quality rooms.
10/10
Exceptional
13 May 2017
Brent
Absoulte amazing place set in some of the most beautiful scenery in the world.
8/10
Excellent
17 Jun 2015
Verified traveler

Short stay in Charmey

The overall assessment is that it is a very nice hotel. Many travelers from the US will be surprised by the high price relative to the services available at the hotel but this is more a testimony of how expensive Switzerland is rather than the lack of services available for that price range.
I received a room with 2 twin beds and they were more children-size than for adults. Colleagues traveling with me who were booked in a double bed were very satisfied.
The breakfast buffet is excellent, and the staff very attentive. The location is great ( but you will need a car to get around).
Partner
8/10
Excellent
11 Feb 2015
Verified traveler

nice week-end trip near the mountains

Great snowshoe treck up to the Vounetse and hot bath! Salad buffet of Sunday evening was very average, but breakfast Monday morning excellent (we didn't catch the famous buffet)
Partner
10/10
Exceptional
29 Jul 2026
René
Alles top
Freundlich und hilfsbereit
10/10
Exceptional
19 Jul 2026
Ann Sophie
Really cozy atmosphere! Cute hotel with very friendly staff and some retro vibe.
We liked it a lot and can definately recommend. Only note is to be aware that the hotel does not offer AC in the rooms, which can be quite hot in summerdays.
Partner
10/10
Exceptional
14 Apr 2026
Hansmartin
Zuwenig Schkolade. Ansonsten alles tiptop!
10/10
Exceptional
06 Apr 2026
Laura-anne
Tout était parfait, la chambre, les installations, les bains, etc.
Friends_and_family Family
8/10
Excellent
21 Mar 2026
Verified traveler
Das Hotel verfügt über alpinen Charme. Das Spa hat eine angenehme Grösse und ist ab den Randzeiten nicht zu voll.
Partner
2/10
Poor
06 Dec 2025
Matthieu
Overpriced for what it is.
8/10
Excellent
03 Nov 2025
Fabrice
Belle vue sur la montagne
Friends_and_family Friends
10/10
Exceptional
25 Oct 2025
Audrey
Excellent hôtel très typique tout en bois.
Les chambres sont très confortabl
Friends_and_family Family
10/10
Exceptional
31 Aug 2025
René
Alles top
Friends_and_family Family
8/10
Excellent
08 Apr 2025
Gabriela
Ich empfehle das Hotel Cailler sehr. Gerne auch für einen längeren Aufenthalt. Das Zimmer war wunderbar, die Ausrichtung eher weniger, da das Fenster zum Hintereingang des Hotels führt und mit Emissionen gerechnet werden muss.
Leisure Partner
4/10
Poor
09 Feb 2025
Patrick

Ne vaut pas le prix ni le détour

Pour un quatre étoiles accueil pas à la hauteur: problème d’explication pour les bornes de recharge électrique. Pas capable de m’aider suite à un problème technique de la borne. Très compliqué de se connecter au Wifi. Problème technique de la télévision dans la chambre avec plus d’une heure d’attente. Vu le prix, organisation pas à la hauteur !
Friends_and_family Friends
10/10
Exceptional
30 Aug 2024
Marie
Endroit magnifique où l’on peut profiter de la vue et des bains
Leisure Partner
10/10
Exceptional
30 Jul 2023
Laurence

Parfait

Personnel très pro et gentils . Tout était divin . Les bains un plaisir illimité :)
Partner
10/10
Exceptional
14 May 2023
Jacqueline
Personnel très agréable . Chambre spacieuse. Literie confortable. Calme.
10/10
Exceptional
16 Mar 2023
Irène
Très bon séjour
Partner
8/10
Excellent
28 Dec 2022
Roxane
Très beau week-end, le personnel est très professionnel et sympathique
Partner
8/10
Excellent
15 Apr 2022
Jacinte
Très bon service (un tout petit peu moins bien au petit déjeuner) mais au souper, le serveur était top et c'était délicieux!
Les bains sont toujours le grand plus de l'hôtel.
Leisure Partner
10/10
Exceptional
19 Feb 2022
Jana
Es ist sehr schön und Gästeorientiert.
Leisure
10/10
Exceptional
15 Feb 2022
Alessi
Calme et tranquille, bon établissement pour ce ressourcer .
Leisure Partner
8/10
Excellent
08 Jan 2022
Fabrice

Belle place et confortable

Conforme aux attentes
Friends_and_family Friends
10/10
Exceptional
30 Nov 2021
Eveline

Ambiance chaleureuse pour un week-end coocooning

Merci à l'équipe fantastique du restaurant pour la magnifique soirée passée chez eux
Friends_and_family Friends
10/10
Exceptional
29 Nov 2021
Annaliesa
Sehr freundliches Personal!
Leisure Partner
8/10
Excellent
15 Nov 2021
Anne-Marie
Très pro, l’accès aux bains est évidemment un grand plus.
Buffet petit dej presque trop abondant.
Leisure Partner
10/10
Exceptional
22 Aug 2021
Roland

Top 4-Sterne Hotel

Sehr gutes Hotel. Sehr sauber, ruhig, grosse Zimmer sehr schöne Balkone. Auf dem neusten Stand. Grosser TV, Bett sehr bequem, Room Maintenance sehr effizient. Durchgang unterirdisch zum Thermalbad alles sehr sauber, aufpassen mit den Badschuhen, manchmal im Tunnel etwas rutschig, man darf nicht zu schnell laufen. Thermalbadzugang von 9 bis 21 Uhr mit Hotelbadge. Frühstücksbuffet und Service vorzüglich. Nachtessen top , gute Weinkarte, nicht günstig, aber 15 GM-Punkte Restaurant im 2020. Alle sehr auf Zack im Service aber top freundlich. Es gibt gar nichts auszusetzen. Gutes Hotel, würde sofort wieder buchen.
Partner
4/10
Poor
21 Aug 2021
Verified traveler
Preis Leistung schlecht
Leisure Partner
10/10
Exceptional
18 Aug 2021
Xavier
Hotel super et les bains aussi
Partner
8/10
Excellent
26 Jul 2021
Verified traveler
Feines Essen, sehr freundliche Mitarbeiter
Leisure Partner
10/10
Exceptional
15 Jun 2021
Marlene
Hotel très bien situé. Personnel très sympa et serviable. La chambre est bien équipée et jolie. Bon restaurant 👍
Friends_and_family Friends
8/10
Excellent
26 May 2021
Verified traveler
Le cadre
- Le repas du soir en buffet.
Leisure Partner
10/10
Exceptional
24 Feb 2021
Verified traveler
Das Zimmer war schön, es gab Meringues und eine Tafel Cailler-Schokolade.
Die Benutzung der Bäder, sehr wenige Leute. Freundliches Personal im Hotel wie im Thermalbad.
Leisure Family
10/10
Exceptional
14 Sep 2020
Beatrice
Die Unterkunft, der Service, das Restaurant und das Thermalbad war wirklich Spitze.
Leisure Partner
10/10
Exceptional
07 Sep 2020
Nadine
Sehr sauber und in gutem Zustand
Partner
10/10
Exceptional
05 Sep 2020
françoise
Très bien. Personnel aimable et attentif au bien être de leurs hôtes.
Le lit de mon mari était un peu fatigué et mériterait d’être changé. L’insonorisation n’est pas parfaite.
Partner
8/10
Excellent
09 Aug 2020
David

idem

Super nuit à l hôtel cailler
Les bains compris ds le prix top
Friends_and_family Friends
6/10
Pleasant
22 Jul 2020
Verified traveler

Très sympa mais trop cher pour ce que c'est!

Sympathique séjour en famille dans cet hôtel avec de beaux bains thermaux accessibles depuis les sous terrains de l hôtel, compris dans le prix de la chambre.
Par contre le petit déjeuner, le service et la chambre ne sont pas du tout en adéquation avec le prix de cet établissement. Quand on paye 500CHF la nuit on s attend pas à devoir encore payer la capsule de café dans la chambre ou l eau minérale...
Friends_and_family Family
10/10
Exceptional
01 Jul 2020
Verified traveler
Séjour d'excellence dans un environnement d exception
Friends_and_family Friends
8/10
Excellent
29 Jun 2020
Heiko
Pas apprécié certaines informations contradictoires du personnel
Beaucoup apprécié les bains et paysage
Leisure Partner
6/10
Pleasant
22 Jun 2020
Renata
La qualité de la nourriture excellente,
Le service assez bon dans l'ensemble personnel souriant
Les prix beaucoup trop élevés pour cette région, village mort
assez déçue je ne recommanderai pas
Friends_and_family Family
10/10
Exceptional
02 Mar 2020
Verified traveler
Parfait pour un petit week-end détente
Tout était vraiment super
Hôtel
Bains
Restaurant
Leisure Partner
10/10
Exceptional
02 Feb 2020
Verified traveler
L emplacement, les buffets du soir et du petit déjeuner. L accès direct aux mains sans devoir sortir. Le calme et les petites attentions en arrivant dans la chambre
Leisure Partner

Location & surroundings

Cailler
Gros Plan 28, Charmey, Switzerland

Explore the mapShow on GoogleWebsite

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Cailler

4 hotel photos