Name: Red Roof Inn Charleston - Kanawha City, WV
Address: 100 Trueman Circle, Charleston, 25304, US

6/10

Pleasant

29 Jul 2026

Lacy

Dated property in a non - inviting run down area of town. Room was reasonably clean. Standard amenities present. No hair dryer.price reasonable .

6/10

Pleasant

24 Jul 2026

Richard

Our room was reasonably clean, and the personnel were very helpful. It was very hard to find the establishment. It is an old motel that is beginning to show it’s age, but is doing reasonably well,,

2/10

Poor

19 Jul 2026

Jess

Our bedding had visible stains or dirt.

Family_with_children

4/10

Poor

19 Jul 2026

Shannon

All linens stained

6/10

Pleasant

09 Jul 2026

Robert

When I travel, I don't want to spend more of my money at hotels. My stay at the Red Roof Inn in Kanawha City met my basic expectations: hot water, working heating/cooling, working TV, mini fridge, clean towels and wash cloths, and a clean comfortable bed. However, there were a few issues: missing light bulbs and a leaking sink drain.

Self

6/10

Pleasant

04 Jul 2026

Connie

For the price we paid I’d say it was OK. The room was small but we only needed somewhere to sleep for a night. One problem is that, since was so hot and the air wasn’t running when we got to the room, when we turned the air on, the entire room was wet, even the spread on the bed was got damp. I suggest they turn the air in the rooms on when the temperature outside goes above a certain temp. That would help with the mugginess. The rooms could use a good wipe down as they felt like there was a layer of dirt on everything. Other than that, like I said, it was an OK night, I just tried not to touch anything. Used a paper towel wrapped around the tv remote because it just felt dirty. Would I stay here again, most likely not unless it was an emergency. Have to mention, the employees I interacted with were really nice and they do offer coffee in the morning albeit, luke warm coffee but it tasted ok.

Partner

4/10

Poor

02 Jul 2026

Paulette

This hotel was the second in a chain of three different hotels that we were using for our travel the first hotel I’ve already commented on, but this hotel is clean. It was nice however, the next day I did see a roach when I was getting ready to check out so I had to undo all my items and make sure that none were nesting in my you know my luggage other than that it was OK.

Pet

6/10

Pleasant

25 Jun 2026

Stewart

The hotel was difficult to get to. You can see it from the interstate, but when you get off at the exit, you can't see it. There are no signs directing you to the hotel. I finally found it. The lady working the front desk was ok. Not the most friendly. The room was clean. Had difficulty sleeping because the noise from the interstate which was right across the parking lot, literally. Walk out the room door, walk across the not so wide lot and climb the embankment and you're standing on the interstate. It appears this hotel caters to men who travel for construction work.

Self

6/10

Pleasant

16 Jun 2026

William

Fine for a night, but needs some work. Door not very secure. Had a bad smell after a few hours that I guess they tried to cover up.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Aspen

The room was great. The outside of the property was a bit run down and the area was so-so. But, that is also practical and expected for the price point. I had a good night's sleep and got back on the road the next day without any issues, so it was a good experience.

Business

6/10

Pleasant

06 Jun 2026

Robin

I just really wasnt impressed compared to other Red Roof Inns Ive stayed in. It had a nonpleasant smell that I cant describe. I won't return.

Pet

10/10

Exceptional

03 Jun 2026

Zoey

.

Pet

2/10

Poor

30 May 2026

Ibrahim

I have extremely disappointing experience during my recent stay at the hotel. Upon arrival, I found the room to be unclean, and unfortunately, the staff were not helpful in addressing my concerns. The situation took a turn for the worse when I woke up the next morning to discover a large spider crawling above me. To my horror, I also found that I had been bitten by bed bugs, resulting in painful welts on my neck and body, some of which were severe enough to draw blood. This experience has left me feeling terrified, and I am now suffering from allergic reactions due to the bed bug bites. I sincerely hope that you will take this matter seriously to prevent future guests from experiencing similar issues.

Self

6/10

Pleasant

28 May 2026

Sally

Air conditioner didn't work

Family

2/10

Poor

25 May 2026

Kristin

The towels were very stained. The internet didn’t work and there’s a lot of homelessness and drug activity in the parking lot. 0/10

Family_with_children

4/10

Poor

21 May 2026

Alkema

Refrigerator did not work. Toilet did not flush/was clogged. Floors sticky. Bed frame very noisy. Fine for one night on a budget I guess.

Self

8/10

Excellent

18 May 2026

Roger

What day is particular hotel is older and slightly rundown the owners and the staff took care of every need. I had within five minutes of being there if you need a very inexpensive place to stay at this location this is where you should go tell them Roger sent you lol

Self

6/10

Pleasant

10 May 2026

Sean

Sink was broken and tub had cracks in it. TV was old and not up to date, phone in room did not work. Hotel is not easy to find with google maps. They charged another 50.00 refundable fee for room damages on top of the 71.00 for the night. The room was not worth 71.00. Staff was friendly but area is not a great area. Lot of nosie and stomping upstairs and barely sleep.

Partner

4/10

Poor

05 May 2026

William

If you need a budget place in a pinch, i suppose this will do. It has the basics. Beyond that, this place was unpleasant. Rooms smell like mold, cracked paint and metal everywhere, blankets and towels stained. Avoid unless you're desperate or you have very low standards and expectations.

Partner

10/10

Exceptional

28 Apr 2026

Rebecca

Fantastic place for a quick road trip stop. The rooms were surprisingly clean, the beds were very comfortable, and the staff was incredibly helpful. Great value for the price—I'd definitely stay here again!\"

Partner

4/10

Poor

27 Apr 2026

Heather

Very dirty and in desperate need of repairs.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Rebecca

Fantastic place for a quick road trip stop. The rooms were surprisingly clean, the beds were very comfortable, and the staff was incredibly helpful. Great value for the price—I'd definitely stay here again!\"

Partner

2/10

Poor

20 Apr 2026

Alvaro

Very poor hotel

6/10

Pleasant

19 Apr 2026

Deanna

Parking was fine. Room wasn’t very clean lots of stains on the bedding.

Partner

2/10

Poor

18 Apr 2026

Angel

The blankets had a big stain that looks like it never got washed, we asked them to change them and it took hours before they gave us new ones, and the room had a really bad smell. Bad customer service!

Family_with_children

10/10

Exceptional

12 Apr 2026

Angela

Bed was super comfortable. Shower was good too. Staff very friendly and helpful

Partner

10/10

Exceptional

04 Apr 2026

Jacob

Not bad for the money and just needed a place to sleep.

Friends

2/10

Poor

03 Apr 2026

Sara

The bed didn’t look like it had been changed. There was makeup on the pillows still.
The lamp was broken. The “charging station” shown in the property photos didn’t work and there were no outlets by the bed. The phone which wasn’t a huge concern just noting for the sake of transparency, looked like it had literally been smashed against the bed side table. Needless to say I ate the money and went elsewhere. 10/10 don’t recommend.

Self

10/10

Exceptional

02 Apr 2026

Elighawa

This is okay

10/10

Exceptional

01 Apr 2026

Heather

The staff are a delight! The lock on our door was acting up and they were right on it! The only bad thing about this property isn’t really its fault. It was a little hard to find because the gps directions kept talking about “Truman Circle”…only there weren’t signs directing to Truman Circle. Finally saw the sign for Red Roof and got there…it’s close to everything while being tucked away from all the heavy traffic.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Marjorie

parking was fine, after i finally found the hotel. not a great location and poor signage

Self

8/10

Excellent

26 Mar 2026

Stacey

It was a non-smoking room, yet it smelled of smoke. The bed needed to be replaced. It looked clean, but at closer inspection, it was not.

Friends_and_family Family

4/10

Poor

24 Mar 2026

Lauren

It was a horrible day. The heat didn’t work and we froze to death.

Friends_and_family Family

2/10

Poor

20 Mar 2026

Clarence

The floors where not sweep or mop and they didnt vaccum around the bed because it was dirty.The heat didnt work and the room had a funny smell with the bed sheets and linen dingy however the bed and pillows was very comfortable!Bathroom small and look like the ceiling had black mold and need to be remived Me and wife where so tired we just needed a place to rest that is why i didnt get another room but the room was overprice for the condition it was in.Waiting for management to offer back some type of refund or money back for the bad experience!

6/10

Pleasant

14 Mar 2026

Denyail

You get what you pay for. Bed was comfortable and close to highway

2/10

Poor

14 Mar 2026

Mary

I asked for a first floor room on my reservation, arrived shortly after check in and no first floor rooms were available. I was given a 2nd floor room, opened the door and the bed covers were all over and the room had not been cleaned. Back to the reservation desk and attendant Mike went up to check on another room before giving me a key. No kleenex and the ledge above the door was dirty and the wash cloth and towels had black stains on them. No ice, machine was broken. When I walked the door out back the first floor rooms looked in disrepair and not being used. Today I am staying in a Red Roof Inn in Walterboro SC and they have clean rooms, an ice machine, it feels like a different and better hotel chain. Thanks for listening.

Partner

4/10

Poor

14 Mar 2026

Benton

Staff was friendly and helpful. The room was not maintained to my personal standards for cleanliness. I had prepaid for the room, and it was non-refundable, so I checked out and left.

Self

10/10

Exceptional

11 Mar 2026

Aaron

Awesome.

2/10

Poor

08 Mar 2026

Kristin

Room was filthy with blood on the top blanke and pubic hair in the sheets.

Partner

4/10

Poor

02 Mar 2026

Joyce

I rarely write a review, but too many things about my stay that were unsatisfactory.
The pictures online looked nothing like the Red Roof we stayed in. The ac/heating unit made a terrible squeaking sound every time it kicked on, and I wear ear plugs! There was a weird smell, but to be expected from such an old room. It’s very obvious that the rooms don’t get cleaned very well. The base that the mattress sits on was extremely dirty and was collecting lots of past guest’s loose hairs. There is no in room small coffee pot, so I walked down to the office to see if they had some. They did, but only had powder creamer and no lids. I opened the microwave in the room to heat it up and found a wet wash cloth sitting inside, because a dinner was heated in it, and blew up everywhere. It was really gross, so drank my coffee luke warm. We were traveling a ways, so had a small cooler with us. I walked down to the ice machine to get some ice for our refrigerated items that I put in the little mini fridg, and nothing would come out!! I went to the office to inform them, and they just said it didn’t work, no ice. That was a bummer since I had food to keep cold. I’m 59 years old, and this is the first time ever that I haven’t been able to get ice at a hotel. The other first for me was when I went to check out, and he said he had to check the room in order for us to get the $50 deposit back.

Partner

4/10

Poor

28 Feb 2026

Tomi

First night there they booked someone else in the same room and this person walked in our room at 1AM waking us up and scaring our son! Then as soon as we got settled back down and falling asleep a knock at our door at 1:30 AM by employee asking who we were because they couldn’t find who the room was rented to! The next morning when my husband stopped at desk to make sure NOONE would be entering our room while we were away and was assured it was taken care of. Then when we came back that evening our card did not work to let us in and we had to go back up front desk. When telling the lady(same one who checked us in) what had happened night before we were told “It happens sometimes.” Absolutely not has it ever happened to us before and it won’t happen again because we will no longer use their Inn! Never one apology from any of the staff we spoke with about the issues.

Family_with_children

4/10

Poor

25 Feb 2026

Nicole

MORE THAN 1 TRASH CAN, HAIR DRYER, ALARM CLOCK/CLOCK

Family

10/10

Exceptional

15 Feb 2026

Kaleigh

Great place to stay! Friendly and welcoming staff! Will accommodate to whatever needs you have

Business Self

10/10

Exceptional

15 Feb 2026

Kaleigh

Clean room, friendly staff!

8/10

Excellent

07 Feb 2026

Christopher

Friendly staff and mostly clean room with the exception of food that was left in the fridge when I first got into the room everything else was fine

Self

10/10

Exceptional

07 Feb 2026

Natalie Naughty

Okay, other then the ice everywhere I enjoyed myself!

10/10

Exceptional

05 Feb 2026

Kaleigh

Clean rooms and courteous staff ! Everyone who works there is very professional and extremely helpful. This has made my stay at red roof inn very enjoyable and easy going.

Business Self

6/10

Pleasant

05 Feb 2026

Natalie Naughty

It would be great if they offered a small selection of juice, boxed cereal, danishes or ANYTHING FOR BREAKFAST!

2/10

Poor

31 Jan 2026

Kurt

This hotel shouldn’t be in operation. Cockroaches in room. Maintenance man Shawn was rude and dismissive. He was at the front desk when I checked out and showed him pics of roaches in the room and he just shrugged. Fire this guy. Also the cleaning lady who was nice, did tell me that Shawn helps her clean the rooms because she’s the only housekeeer and he regularly doesn’t strip the beds just remakes them. I had to be given multiple rooms from Neela (who was super nice) because the rooms were unmade, closed due to no water, and then one which was never stripped just remade and had blood on the pillows.

Leisure Self

2/10

Poor

29 Jan 2026

Kurt

Me

10/10

Exceptional

28 Jan 2026

Deasia

Great room

4/10

Poor

28 Jan 2026

David

Room was not clean. TV didn't work and heat didn't work.

Self

8/10

Excellent

26 Jan 2026

Christine

The room was just what we needed, and clean. We weren't looking for anything luxurious or even really spacious. This wasn't luxurious or spacious, but we were pleased with how clean everything was, and also noticed extra amenities like deodrant, and sunscreen for example. When we entered our room, a pleasant fresh aroma greeted us.
The neighborhood may have had some homeless people or other characters that we saw that looked questionable, and the lady at the front desk had her office locked. When we arrived, she came to the window and unlocked for us to come inside. She was friendly and our check-in went smoothly. We were on a business trip and would stay there again because of the good price.

Business Partner

8/10

Excellent

19 Jan 2026

Sarah

The staff was able to get me the same room rate as Expedia which I highly appreciated because I needed two rooms. The staff was very very nice. They have some really good products for free when you walk in and inside the room. I do feel the rooms could have been cleaner I used to be a housekeeper so maybe I'm a little OCD lol. The heater did not work in either my or my mom's it blew out cold air but the view overall I had a good day The view was amazing my first time staying in the mountains.

Leisure Family

2/10

Poor

18 Jan 2026

Gregory

Place is a dump Never stay here..

Leisure Family

2/10

Poor

16 Jan 2026

Ivy

Room was so dirty sheets were stained, the washroom was so dirty I couldn’t believe it.
If all you need is a bed then to spend the night then you’re good

4/10

Poor

15 Jan 2026

Gregory

This place is not great. The first room we got the key didn't work, so we had to go back and got another room. Kind of a dingy place. Bare minimum.

Leisure Family

4/10

Poor

14 Jan 2026

Lisa

Easy on and off freeway

Friends_and_family Friends

2/10

Poor

09 Jan 2026

Mercedes

Room was gross and very dirty. Found pills, dirty q-tips, dirty floors, stained up bed sheets/ bed set. Room locks were broke, phone wouldn’t stop beeping all night. And staff was not very kind/ helpful.

10/10

Exceptional

07 Jan 2026

Dennis

Clean room had everything ready for me when I got there

Self

4/10

Poor

06 Jan 2026

David

no hot water back of toilet was detached no bolts holding it on . no room cleanings the whole day .

Leisure Pet

10/10

Exceptional

01 Jan 2026

Christopher

The room was clean. The staff were very friendly. Parking was very easy and convenient.

Self

8/10

Excellent

29 Dec 2025

Zhengqing

Everything is ok.

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Moose

The heater fan was really loud. Please fix it. :(

2/10

Poor

21 Dec 2025

Robbie

Not clean

Leisure

8/10

Excellent

19 Dec 2025

Michael

Clean comfortable room, with coffee available in the morning. What you'd expect for a cheap motel and a one night stay.

Business_and_leisure Self

10/10

Exceptional

19 Dec 2025

Christin

Staff always pleasant. Room comfortable, clean and affordable.

Self

10/10

Exceptional

15 Dec 2025

Jessy Christopher

Everything Perfect!!

Business_and_leisure Friends

10/10

Exceptional

15 Dec 2025

Christin

Staff was super friendly and helpful. Room was clean, bed was comfy. I like that the hotel is kinda tucked back away from the main road, but still easy to access and close to food.

The only complaint I have is more of a personal preference... and that's concerning the shower..
I'd prefer hotter water and more pressure... but again, That's a personal preference...
Other than that everything worked fine (lights, faucets, drains, heating/cooling unit, locks, outlets)
Definitely worth the price... 10 out of 10 would recommend if you aren't looking for a luxury resort.

Self

10/10

Exceptional

12 Dec 2025

Christopher

Clean room, great amenities, and friendly staff

Self

8/10

Excellent

10 Dec 2025

George

Yes

8/10

Excellent

30 Nov 2025

Kaleigh

Courteous staff

Self

8/10

Excellent

30 Nov 2025

Kaleigh

Easy check in

Self

6/10

Pleasant

30 Nov 2025

zhenzhi

Ok,

8/10

Excellent

29 Nov 2025

Jessica

It was good for the price. I don’t book at Red Roof with the expectation of a five star hotel. I expect kinda bare minimum. There’s no bugs, mattresses both had mattress protectors on them, hot water, AC/heat worked, tv worked. Bed wasn’t terrible but wasn’t the best ever, pretty middle of the road. The neighborhood seemed safe enough to me personally, lots of food options in walking distance, right off the interstate. No sketchy individuals. Check in was hassle free. They were able to accommodate my request for a downstairs room bc I had knee surgery. Only cons I had was the bathroom door doesn’t have a lock, the tub drained kinda slow, I thought the whole room was hardwood flooring but it also has carpeting at the door and between the beds, the ceiling had water damage & spots where the spackling (I think that’s what it’s called) is hanging down, the outlets of the bedside table were super wide so all my chargers were just falling out immediately, and my towel had stains on it. Great room for a quick one night stay, depending on how high maintenance you are, but I would definitely come back.

Partner

10/10

Exceptional

27 Nov 2025

Julio

Very nice staff, clean room would recommend

Business

10/10

Exceptional

22 Nov 2025

Holly

Yes

Partner

8/10

Excellent

18 Nov 2025

Brittany

the team was courteous

10/10

Exceptional

16 Nov 2025

Seth

Wasn't that great but not that bad either

10/10

Exceptional

10 Nov 2025

John

Great

Friends_and_family Family

4/10

Poor

08 Nov 2025

Robert

Front desk lady super nice otherwise not good

2/10

Poor

08 Nov 2025

Melissa

Never made it. Never checked in and I need my refund asap.

2/10

Poor

07 Nov 2025

Tina

This was the worst’s place I have ever seen. Gave us a room we go to room and the beds are unmade… someone had been sleeping in them. Gave us second room it was nasty, smelled not vacuumed in a while the floor had so much stuff on it I was afraid to put my dog down. Never ever again. The place needed to be condemned people smoking pot and lord knows what else they may have been doin. I didn’t want to wait around to find out

Business Partner

6/10

Pleasant

06 Nov 2025

Priya

Good room

10/10

Exceptional

31 Oct 2025

Leanne

The fact that your pet stays free is a bonus..this red roof inn was very clean and staff was great..no frills like pools or breakfast but otherwise a great night stay!

Leisure Partner

4/10

Poor

29 Oct 2025

Veronica

Room was dirty and smelled like a dog.

Partner

8/10

Excellent

28 Oct 2025

Natasha

It’s a good place to stay especially on a budget. It’s located Around a lot of stores and restaurants as well as quick interstate access.

Partner

2/10

Poor

11 Oct 2025

Virginia

Had reservations called told them my job rained

Was dirt had a smell that I could not stand

Business

4/10

Poor

11 Oct 2025

Angela

Room was dirty missing towels. The bed linens are ridiculous. Do not recommend staying here

4/10

Poor

07 Oct 2025

Thadius

Great people! Property not new… so a lot of age on the building. No breakfast options at all. Emergency stay would work but relaxing and luxury is not the option.

Business

4/10

Poor

28 Sep 2025

stephanie

Old, stained sheets. Sketchy neighborhood, smelled.

Friends_and_family Friends

8/10

Excellent

18 Aug 2025

Theresa

Beds were a little hard for my liking but just needed a place to crash after a concert.

Family

10/10

Exceptional

12 Aug 2025

michelle

front desk was kind and helpful.

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

John

Good for price

Good for price

6/10

Pleasant

15 Jul 2025

Carol

Not the best neighborhood

None of the ice machines worked, the room was stuffy and only one chair to sit in

Partner

4/10

Poor

24 Jun 2025

Conor

The staff was friendly. The room was gross, had ants crawling on the bed when we arrived. Area around the property felt a bit unsafe due to loitering.

Leisure Partner

8/10

Excellent

23 Jun 2025

Thomas

As expected for a Red Roof

Leisure Partner

2/10

Poor

31 May 2025

Verified traveler

Terrible, go anywhere else.

This place is actually disgusting and unsafe. The first room we were in, the door lock was coming off the screws (unfortunately didn’t take photos) so we asked for a different room and the second room didn’t even have a door lock. The front desk didn’t seem to care and we were stuck with that one. There were dead roaches in the corners of the room and overall a gross musty smell through the whole place. If we hadn’t been traveling from 3am-9pm we would’ve just gone elsewhere.

Friends_and_family Family

2/10

Poor

30 May 2025

William

The blankets and sheets on the bed Had stains on them. They didn't have anything in the room to take a shower with the location was bad and I felt uncomfortable

Leisure Self

4/10

Poor

26 May 2025

Amy

I called early to ask for a ground floor room and was told I couldn't get one. Upon arrival, the nice young lady was able to get me a ground floor room. However, after I checked in, she came out to my car and said that that room had not been made up yet and gave me a different room. The room did not have a trash can, a coffee pot, nor a remote control. I would have expected at least those things.

Leisure Self