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Holiday inn Express Charleston - Kanawha City

Charleston - WV · United States

107 Alex LnView location

7.8/10Very good683 Reviews
Cleanliness8.0/108.0
Service8.6/108.6
Comfort8.4/108.4
Condition7.8/107.8
Location8.6/108.6
Neighborhood7.8/107.8
Quality8.0/108.0
Value7.6/107.6
Amenities7.8/107.8
See all ratings
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  • Business hotels
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday inn Express Charleston - Kanawha City

Welcome to our Holiday Inn Express Charleston near the Shawnee Sports Complex and Charleston Civic Center. Our hotel in Charleston, West Virginia is the perfect choice for both leisure and corporate travelers.

Families looking for lodging love staying at our hotel, near some of Charleston’s top destinations like the Clay Center for Arts and Sciences, the Charleston Civic Center for concerts and events, Shawnee Sports Complex (CAMC) for medical services and the new Shawnee Sports Complex for sports tournaments.

After a day of activities, relax in our indoor heated pool and get your day started right the next morning with our Express Start Breakfast Bar. Business travelers enjoy our spacious accommodations and thoughtful amenities including free high-speed Internet, a modern Fitness Center, and our 24-hour Business Center.

Several large companies are near our hotel such as CAMC, TransCanada, American Electric Power, Dow Chemical, and CGI Group. We look forward to welcoming soon at our Holiday Inn Express Charleston.

Read more about this hotelShow less

Located in Charleston (Kanawha City), Holiday Inn Express Charleston-Kanawha City by IHG is within a 10-minute drive of West Virginia State Capitol Building and University of Charleston. This hotel is 4.5 mi (7.2 km) from West Virginia State Museum and 5.6 mi (8.9 km) from GoMart Ballpark.

Make yourself at home in one of the 67 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers.

Conveniences include desks and separate sitting areas, as well as phones with free local calls. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 5 AM to 11 PM.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 30.00 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Kanawha Landing 1.2 km / 0.8 mi
Kanawha Mall Shopping Center 1.3 km / 0.8 mi
The Shops at Kanawha 1.3 km / 0.8 mi
57th St Park 1.4 km / 0.9 mi
Highland Hospital 1.6 km / 1 mi
Walt Powell Park 4.4 km / 2.7 mi
CAMC Memorial Hospital 5.3 km / 3.3 mi
Riverview Park 6 km / 3.7 mi
African Zion Baptist Church 6.1 km / 3.8 mi
University of Charleston 6.2 km / 3.9 mi
West Virginia State Capitol Building 6.4 km / 4 mi
Craik-Patton Park 6.7 km / 4.1 mi
Daniel Boone Park 6.9 km / 4.3 mi
Blackwell Field 7.1 km / 4.4 mi
West Virginia State Museum 7.2 km / 4.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 67
  • Number of floors (main building): 3
  • Double rooms: 35
  • Suites: 2
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
Show 21 more facilities & services
  • Room serviceExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • Newspapers
  • Towels and bed linenExtra charge
  • BarExtra charge
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • CasinoExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 30 m²DBL.H6-2Q
    DOUBLE Accessible-Two Queen BedsPhoto unavailable4 photos

    Holiday inn Express Charleston - Kanawha City

    DOUBLE Accessible-Two Queen Beds

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • TV
    • Fridge
    • Microwave
    • Wheelchair-accessible
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 30 m²SUI.H6
    SUITE AccessiblePhoto unavailable1 photo

    Holiday inn Express Charleston - Kanawha City

    SUITE Accessible

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Room amenities

    • TV
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Wheelchair-accessible
    • Bathroom: 1
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Two Queen BedsSUITE • Accessible-Two Queen Beds • 30 m²SUI.H6-2Q

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    SUITE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2Q

    Room amenities

    • Wheelchair-accessible
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • TV
    • Hairdryer
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 30 m²SUI.H6-1

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-1

    Room amenities

    • Wheelchair-accessible
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • TV
    • Hairdryer
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-2

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 30 m²ROO.ST
    Room STANDARDPhoto unavailable5 photos

    Holiday inn Express Charleston - Kanawha City

    Room STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Tea and coffee making facilities
    • Bathroom: 1
    • Hairdryer
    • TV
    • Fridge
    • Microwave

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 30 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable7 photos

    Holiday inn Express Charleston - Kanawha City

    DOUBLE Accessible KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible
    • Desk
    • Bathroom: 1
    • Hairdryer
    • TV
    • Fridge
    • Microwave
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Holiday inn Express Charleston - Kanawha City

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • TV
    • Fridge
    • Microwave
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BED • 30 m²SUI.H6-KG
    SUITE Accessible KING SIZE BEDPhoto unavailable8 photos

    Holiday inn Express Charleston - Kanawha City

    SUITE Accessible KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Room amenities

    • Bathroom
    • Wheelchair-accessible
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 30 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable1 photo

    Holiday inn Express Charleston - Kanawha City

    SUITE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • TV
    • Fridge
    • Microwave
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 33 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable1 photo

    Holiday inn Express Charleston - Kanawha City

    SUITE TWO QUEEN BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-1

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Holiday inn Express Charleston - Kanawha City

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday inn Express Charleston - Kanawha City

7.8
Very good
683 Reviews
Cleanliness
8.0 /10
Service
8.6 /10
Comfort
8.4 /10
Condition
7.8 /10
Location
8.6 /10
Neighborhood
7.8 /10
Quality
8.0 /10
Value
7.6 /10
Amenities
7.8 /10
100 reviews shown
10/10
Exceptional
18 Jul 2026
Lori
Easy check-in/checkout. Clean spacious rooms. Great breakfast!!
Family_with_children
10/10
Exceptional
15 Jul 2026
Pamela JW
Staff was friendly and helpful. Rooms clean. Swimming pool was well maintained.
Family_with_children
10/10
Exceptional
15 Jul 2026
Kyle
This was an amazing hotel. It w as very clean and comfortable. It was great with 3 young sons and we were very pleased with the quality of the breakfast. Would definitely stay there again.
Family_with_children
8/10
Excellent
12 Jul 2026
Shelia
I really enjoyed my 4 day stay her . The only 2 things I didnt like was the pool area was so hot and muggy and the key card didnt work for some of the doors. But it did work great for my room. They were waiting on parts to fix the problem with the doors .
Family_with_children
10/10
Exceptional
30 Jun 2026
Barbara
Room was very clean and comfortable. Breakfast was great. Parking was convenient The staff was very nice and knowledgeable.
Family
4/10
Poor
29 Jun 2026
Larissa
Hotel offered us $50 off our room due to our door LOCK not functioning properly. We were traveling with our children, it was late at night and this was the only room they had available for us. Half of the outlets did not work in the room. Terrible.
Family_with_children
10/10
Exceptional
19 Jun 2026
Jan
All very good at this location, will use it again any time.
Partner
10/10
Exceptional
09 Jun 2026
Goldie
Other than what seemed like an elephant in the room above me which isn’t the fault of the hotel, my stay was amazing. Clean room. Friendly staff. Pool is very clean. This is my new “go to” when visiting WV.
Family_with_children
10/10
Exceptional
09 Jun 2026
richard
breakfast wasnt great
2/10
Poor
09 Jun 2026
David
At first we were very happy here, we are IHG members and stay in a lot of Holiday Inn hotels, the beds were very comfortable, the sofa bed was nice, except there were no sheets/blankets or pillows and when we went up front to the desk they did give us sheets but no blanket or pillows, apparently they have to be reserved?? Why you would need to reserve pillows for a room with a hide a bed is beyond me. However, the cockroach crawling on the bathroom sink changed my mind. Thankfully we only stayed 2 nights and we were leaving the next morning. Needless to say we won't go back here.
Friends_and_family Family
8/10
Excellent
04 Jun 2026
Pamela
The stay was good. Room was clean. They need bars around the toilet (commode area) as it sat low to the floor.
Friends_and_family Family
10/10
Exceptional
03 Jun 2026
Jennifer
Staff was friendly & room was clean. Perfect stay for us and our dog!
Pet
10/10
Exceptional
24 May 2026
maria
The staff was great!
4/10
Poor
14 May 2026
CJ
Limited breakfast menu, poor quality coffee, no attention or greeting from staff when desk was approached, expensive rate, loud neighbors
Family_with_children
6/10
Pleasant
13 May 2026
Tara
The beds were clean, the shower floor was not very clean. I had to clean it up before I showered. Staff was friendly, breakfast was great. The area outside was a bit sketchy.
Friends_and_family Family
8/10
Excellent
20 Apr 2026
Sharyl
Everything was good with this hotel except the noise from the highway. Our room was in the back of the hotel and within 50 feet of the interstate and trucks made so much noise braking to go around the curve. Difficult to sleep.
Partner
10/10
Exceptional
06 Apr 2026
Chris
100/10 (that’s no typo). Misty was amazing! She settled us into our rooms quickly, called to make sure that it met expectations, and when we got up early the next day she was the one serving a hot and tasty breakfast.

We. Will. Be. Back!!!

I never get to say that about my hotel stays !!
Family_with_children
8/10
Excellent
03 Apr 2026
Erin
Stayed one night. Was good for the stop. Staff was nice at check in.
Family_with_children
10/10
Exceptional
30 Mar 2026
Jill
Breakfast was awesome! Clean rooms. Parking lot can get pretty full.
10/10
Exceptional
28 Mar 2026
Winifred
Everything and everyone was extremely nice and respectful. The rooms were clean and the food was great and fresh
Family
10/10
Exceptional
24 Mar 2026
tonishia
Pool area managed well, room clean upon arrival, staff friendly, hotel surrounded by lots of stores for convenience. Will return if ever visiting West Virginia again
Friends_and_family Family
10/10
Exceptional
17 Mar 2026
Jennifer
This hotel was the cleanest and nicest I've found in quite some time. The staff was incredibly friendly, the pool was clean, and there was no loitering allowed in the parking lot. I rented this room for my 75 yo mother and myself while my father was in CAMC. I'd stay a night with him while she rested then she'd stay with him while I slept. I felt very safe having my mother here and that's VERY rare for Charleston. This hotel appeared very family friendly. I'll recommend it to everyone traveling to Charleston. My only complaint was that there was one guest laundry area that was actually inaccessible as there were boxes of toiletries stacked in front of the washer and dryer and my key didnt open the door. Staff said it was \"out of order.\" We ended up staying in Charleston longer as my father wasn't released when we thought we would be. I sadly had to stay at the hotel beside this one only because I had to do laundry for my mother and wouldn't do it here. Had the laundry area worked, I would have absolutely continued my stay here.
Friends_and_family Family
10/10
Exceptional
08 Mar 2026
Megan
Family friendly
4/10
Poor
07 Mar 2026
Sareeka
Pool heater wasn't working, hotel needs a total upgrade, and the view outside the windows were unappealing un pleasant.
Family_with_children
10/10
Exceptional
12 Feb 2026
Carmela
Staff was friendly and courteous
Leisure
10/10
Exceptional
07 Feb 2026
Linda
Clean rooms. Very friendly staff. Good breakfast and complimentary water and cookies.
Friends_and_family Family
10/10
Exceptional
23 Jan 2026
Carly
The rooms was clean and beds were comfortable. We we checked in late and were just staying to have a place to stay on the way through the area. Staff was very friendly and also gave my children some little trinkets to play with and cookies which was a nice touch.
Leisure Family_with_children
8/10
Excellent
22 Jan 2026
Robert
Yes
Partner
10/10
Exceptional
18 Jan 2026
Amanda
Great place to stay.very friendly people. The only sad thing was pool was cold but great plce
Friends_and_family Family
6/10
Pleasant
29 Dec 2025
Lora
Heavy 24-hour highway traffic. Very hard to get a night’s rest, plus near the ice machine. Would not have booked had I realized how close the highway was. Person at registration desk took my license and proceeded to sneeze into her hand that was holding it. Ew…
Partner
8/10
Excellent
28 Dec 2025
Bianca
Clean and spacious room, good breakfast
Friends_and_family Family
10/10
Exceptional
12 Dec 2025
Denzil
Gem at a great value.
Friends_and_family Family
6/10
Pleasant
09 Dec 2025
Jonathan
Room was not cleaned. We were then given a downgraded room.
10/10
Exceptional
05 Dec 2025
Crystal
Great, clean and friendly staff
10/10
Exceptional
04 Dec 2025
Sally
Room was very clean and equipped with everything I needed. Staff was super friendly.
Leisure Self
8/10
Excellent
24 Nov 2025
Suzanne
Room was ok. Staff was friendly
10/10
Exceptional
15 Nov 2025
Hillary
Very nice and clean room. Front staff was kind and friendly
Leisure Family
6/10
Pleasant
08 Nov 2025
Amanda
Very noisy in freeway side, no smoke detector attached to wires, no drain in bathtub so wasn’t able to shower. Pancake machine wasn’t working. The staff were very kind and friendly, the room and facilities were clean. Easy walk to IHOP.
Leisure Self
8/10
Excellent
03 Nov 2025
Sheri
Staff was very courteous. Breakfast decent graceful for free waters.
Friends_and_family Family
10/10
Exceptional
29 Oct 2025
Lloyd
Yes
Friends_and_family Family
6/10
Pleasant
16 Oct 2025
Aaron

No no no

Shower head was moldy and there was stuff left in the fridge. Walls are way too thin, could hear people talking all night……very annoying
Business
2/10
Poor
10 Oct 2025
Kristina
Checked in, the first room, the toilet was broken. The second room had bedbugs, literally crawling on the bedspread. The gentleman at the desk was very nice and very helpful but canceled the reservation to go to another hotel.
Leisure Family
10/10
Exceptional
04 Oct 2025
Rebecca
Very nice hotel
10/10
Exceptional
01 Oct 2025
Debby
Breakfast was good - good selection
Leisure Self
8/10
Excellent
29 Sep 2025
Kenton
Good
8/10
Excellent
24 Sep 2025
Danny
room comfortable but rather dark….staff very nice, breakfast very good, fitness center great…nearby resturant, Bob Evans has excellent home made food…

Business_and_leisure Partner
10/10
Exceptional
13 Sep 2025
Derek
This was a last minute stop for us and it was great! The room was clean, the bed was comfy, the shower was hot. Breakfast had a good variety of options. It was right off the interstate. The only con was that it was noisy because of the convenient location. But we travel with a sound machine so it wasn’t a huge deal. Clean, comfy, and convenient.
Leisure Family_with_children
10/10
Exceptional
08 Sep 2025
Alberto
Amazing hotel, very good, clean and new, very good breakfast and indoor pool
Friends_and_family Family
10/10
Exceptional
07 Sep 2025
Leonard
Nice people clean safe
4/10
Poor
06 Sep 2025
Dani
Sheets were moist/wet, AC ran off and on all night and shower was running/dripping all night
Leisure Partner
10/10
Exceptional
28 Aug 2025
lisa

Very friendly.

I was a single but our group was there to attend a funeral. The staff was very accommodating for family to come back and socialize. Everyone was friendly even the maids. Breakfast was hot and had plenty.
Friends_and_family Family
4/10
Poor
25 Aug 2025
Daniel
We booked this hotel because it was one of the few in the area that had a room that would accommodate 6 people (my wife and I and 4 small kids). The room felt very unfinished and neglected. There was a picture missing from the wall, a hole in the door, and cobwebs on the lamp. It did not feel like we were in a hotel but like we were in a room that was built inside a warehouse. Even the lights flickered after they had been on for around 30 seconds. Even though I booked ahead on Expedia the check-in process was extremely slow and it was not a busy time (we arrived around 12:30am). The breakfast was decent and that area was clean and modern.
Leisure Family_with_children
6/10
Pleasant
24 Aug 2025
Verified traveler

Roar

Roar of highway was deafening
Partner
4/10
Poor
13 Aug 2025
Bobbie Jo
Short staffed, dirty rooms
Leisure Family
8/10
Excellent
10 Aug 2025
Kayla
The only negative i have is the chemical smell from the pool. Other than that it was great
Leisure Family_with_children
10/10
Exceptional
02 Aug 2025
Sarah
Room was clean bed was comfortable front desk was very friendly.
Family
8/10
Excellent
02 Aug 2025
Kelley
Boarded up restaurants in the area. Texas Roadhouse and another steak house just up the road were boarded up. Some of the rooms in the back of the hotel over look the underside of a freeway overpass with graffiti that looked like it was frequented by homeless or druggies.
I never felt unsafe though.
The pool was closed and the pancake maker was broken. Both of which were advertised but unavailable and this angered another family staying there. We didn't care, though.
I left behind in our room a sound machine that nobody seemed to be able to find even though nobody stayed in the room after us.
Staff were very friendly but all the little things add up and I wouldn't go back.
Leisure Family_with_children
2/10
Poor
02 Aug 2025
Sangam
Front desk was nice! We were locked in our room for 20 minutes when we walked in because the door handle was broken. Bath tub was moldy. Pool was closed. Breakfast was cold.
Leisure Family_with_children
8/10
Excellent
16 Jul 2025
Michael
location near highway, gas stations close by nice bed and pillows
10/10
Exceptional
09 Jul 2025
Juan
The stay here was the best part of our vacation.
Leisure Family_with_children
10/10
Exceptional
08 Jul 2025
Krystle

Could hear footsteps above us all night

The parking area was small and seemed shared with another hotel. Construction was going on it seemed like. The room was clean and the lady that checked us in was helpful and friendly. The noise level was kind of louder than use to for hotels. We didn’t really hear anything from halls much but the room above us I guess a kid was running around at night and we could hear it all. Overall the room was spacious and nice.
Friends_and_family Family
8/10
Excellent
05 Jul 2025
Lynn
Convenient location.
Leisure Family
6/10
Pleasant
03 Jul 2025
Antonio
Good overall
4/10
Poor
21 Jun 2025
Michael
3 of us traveling. Had reserved 2 Queen-bed room. Got to room and it was not cleaned since prior guest. Could then only get room with 1 bed and couch-hide-a-bed (which was not good). Bathroom floor had little pieces of 'dirt'. Bed was too soft for me. We were on I-77 side of building and it was noisy all night.
Friends_and_family Family
2/10
Poor
21 Jun 2025
John
Room smells bad
Leisure
2/10
Poor
18 Jun 2025
Douglas
I would never recommend or stay there again. Trucks Jake-braking all night long on 77/64 Interstate. Bugs are everywhere! Beetles in the bathroom! Fruit flies and ants everywhere in dining room for breakfast! I would never recommend anyone stay here again!
10/10
Exceptional
04 Jun 2025
Sara
N/a
Leisure Family
2/10
Poor
23 May 2025
Crystal
I called on Sunday to confirm my reservation for fear of traveling 4 hours and the room not being booked. I was assured it was booked. When I showed up today, they told me they were overbooked and I had no room and it wasn’t their fault. Then told me they had the wrong number on file. Both the hotels fault and Expedia in my opinion.
Business Family
4/10
Poor
14 Apr 2025
Joel
Property was poorly kept. Breakfast was cold and the location appears to be unsafe
Leisure Partner
6/10
Pleasant
08 Mar 2025
Josh

Not bad

Support was great, lacks employees which resulted in long wait times to get help with issues.
Friends_and_family Family
8/10
Excellent
26 Feb 2025
Jeffrey
Its near the highway but the sound of it isnt to loud, staff is excellent and responsive to any needs you have, the rooms where very clean on arrival and pool area was clean. Overall was a great stay.
Business_and_leisure Family_with_children
6/10
Pleasant
15 Feb 2025
Sharon
The workers were kind and helpful; but our room was not cleaned. The bathroom floor had trash and hair on it, by the couch had a lot of food crumbs, and the fridge in the area of the freezer was gross apparently left from a previous guest.
8/10
Excellent
08 Jan 2025
Sheryl

Wet bathroom floor

The shower was for handicapped people and the water leaked all over the bathroom floor. The actual room was very nice. I would not recommend a handicapped room. We did not need it.
Partner
6/10
Pleasant
30 Dec 2024
Robert
The room had been used by a dog for a bathroom and had not been cleaned properly before we were assigned the room.
Leisure Partner
6/10
Pleasant
15 Dec 2024
Jason
Room was clean. Toilet seat was about to fall off. Sink spigot wasn't tight and wobbled around. Shower floor surface is very slick. Front-desk person was nice and informative.
Business Family
6/10
Pleasant
11 Dec 2024
Janelle
It's right off the interstate so definitely be very careful in the parking lot
Leisure Partner
10/10
Exceptional
06 Dec 2024
Martin
Spacious, very clean and comfortable bed!
Partner
10/10
Exceptional
28 Nov 2024
Melissa
Easy access off interstate…plenty nearby to eat, get gas, convenience stores, etc..
Leisure Self
10/10
Exceptional
26 Nov 2024
Shawn
Staff was very friendly an helpful ! Wish the pool was heated but otherwise everything in the hotel was excellent! On the exterior around the hotel was very much ran down . Which in no means was it the hotels fault just not the greatest appeal
10/10
Exceptional
16 Oct 2024
Faith
Didn’t like that outside light didn’t go on until 8PM. Couldn’t see to go out for dinner.
2/10
Poor
14 Oct 2024
Flavius

Awful smell from bug/foul smell repellant

Couldn't stay for the night... smell from some harsh chemicals was awful. Conditions are terrible - shower tub was peeling and walls had finish removed in places. Bed coverings were musty and sticky... i wouldn't book here even if it is free.
Business Family
10/10
Exceptional
28 Sep 2024
Ana
Great friendly staff and amazing breakfast options
Leisure Family
6/10
Pleasant
03 Sep 2024
Noah
The key card system was not working when we checked it, but the staff were very helpful to show us to our room. However, the room was very damp (especially the bedding). Not the most comfortable stay.
10/10
Exceptional
21 Aug 2024
Terence
For an affordable hotel it was very clean.
10/10
Exceptional
16 Aug 2024
Verified traveler

Great Place to Stay!

It's a great place to stay with family. The breakfast is exceptional. Newly renovated. Friendly staff.
Friends_and_family Family
10/10
Exceptional
08 Aug 2024
Amanda
Everyone working has been kind! The day shift manager, Trevor, was so great & it made a little of the stress I'm under seem not so bad!
Business_and_leisure Family_with_children
8/10
Excellent
07 Aug 2024
Stephen
Only two bath towels provided. Pillows were flat. Otherwise okay room
Partner
10/10
Exceptional
30 Jul 2024
Mary
Quick stop for the night! Fast check in and pool in the morning!
Leisure Family
10/10
Exceptional
29 Jul 2024
Jeff
Convenient and fast check in
Leisure Family
10/10
Exceptional
11 Jul 2024
Rachel
Clean room. The hotel was clean and accommodating. Only complaint was that the pool was indoor but pretty chilly
Friends_and_family Family
10/10
Exceptional
11 Jun 2024
Terri and John

Charleston, WV

Average but desk staff and maintenance staff excellent
Partner
8/10
Excellent
25 May 2024
Rosalie
Great check-in. Hotel is very nice and clean. Overall it seems to be a safe area. When coming in later in the evening, there are some questionable people along the road that takes you to the hotel.
Leisure Partner
8/10
Excellent
20 May 2024
Amy

Lovely Hotel

It was a beautiful hotel, clean, and modern. Service was excellent. We loved the interior design of our room. The only issue we had is that I was overcharged for our room instead of the rate I had agreed to on Hotels.com. The manager wasn't there when we left, so I had to leave a note. Hopefully it was corrected.
Partner
2/10
Poor
18 May 2024
Courtney

Never again!

At check in nobody was at the desk. We waited for 10 minutes before the lady came out of her office to check us in. The bathroom wasnt cleaned. There were 2 bars of used soap in the bathtub. The toilet seat was broken. It was just balanced on the toilet. The mirrors had hand smears all over them.
Friends_and_family Family
8/10
Excellent
25 Apr 2024
Michael Duane
Pricey for the condition and surroundins
Leisure Partner
10/10
Exceptional
09 Apr 2024
Bryan

Best experience

This is easily one of the best experiences I have had. The room was clean and looked like it was well cared for. The entire team working was pleasant and I really enjoyed my interactions with each of them. I wish we had spent more time in this location or similar properties, because our family loved it!
Friends_and_family Family
10/10
Exceptional
07 Apr 2024
Jessica
Everyone was really nice, rooms were clean and hot breakfast in the morning was great!
Leisure
6/10
Pleasant
07 Apr 2024
Neil
We did not get the room type that we signed up for. Instead of rooms with 2 Queen Size beds, we got rooms with a King size bed and Pull Out from couch.
Leisure Family_with_children
2/10
Poor
03 Apr 2024
Harinath
Reserved the room with queen beds and sofa bed but I was given a room with double beds and sofa bed. The reason is because that's what available and Expedia(through which I booked) is at fault it seems.
2/10
Poor
30 Mar 2024
Michael J

Cancelled our room without calling us!

We booked a room same-day on our way, and when we arrived they had cancelled our room without contacting us. It was late when we arrived, and the city was packed from a big concert. We had booked 2 queens, but they only had one king room left that had no couch, so wouldn’t work for our family of 4. They didn’t have a key to the room that held rollaway beds. Basically, they had no room for us because they cancelled our room. Terrible.
Friends_and_family Family

Location & surroundings

Holiday inn Express Charleston - Kanawha City
107 Alex Ln, Charleston, United States

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Holiday inn Express Charleston - Kanawha City

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