Name: Charleston Marriott Town Center
Address: 200 Lee Street East, Charleston, 25301, US

6/10

Pleasant

24 Jul 2026

Terri

The hotel was clean and comfortable however it is very old and some repairs are needed. My biggest concern was the musty, mildewy odor coming from the hvac system in our room.

6/10

Pleasant

20 Jul 2026

Renee

The good: Comfortable bed and amazing water pressure. The bartender on staff the Saturday evening we were there was attentive and friendly.

The neutral: Breakfast was good, but not $17/pp good.

The bad: Hotels.com had an option to pay extra for a reduced rate on parking and wi-fi. Parking was listed as $15/night and wifi as $9.99. Hotels.com charged $9 for both options to be included. When we got there, we discovered parking was free to make up for one of the non-functioning elevators. Wifi was also free. Unfortunately, I paid the \"reduced\" fee when booking and had to spend 45 minutes trying to get a refund through hotels.com

One elevator was not functioning.

The pool is closed and it didn't appear to be opening again any time soon.

The front counter staff had an issue with an internet outage when we arrived for check-in and appeared to be working frantically to get everything running as it should, but did not acknowledge any of the customers waiting to check-in. I only learned about the problem by approaching a staff member after a few minutes of standing around. Problems happen, we get it, BUT you need to communicate what is happening with the customers.

As stated by others, it's outdated with bumpy hallway carpeting. We had a mystery splatter mark on the 80s wallpaper in our room that we played a game of \"What could it be?\" with, while avoiding getting too close to it. Explosive Pepsi, puke, indoor water balloon battle... We'll never know.

Partner

8/10

Excellent

07 Jul 2026

Andrew

Everything was pretty good, breakfast was solid and decently fresh

Partner

10/10

Exceptional

07 Jul 2026

John

I really appreciate the shuttle driver Cookie who just absolutely made my day. Jeff at the front desk helped with a couple things in the room! Even the breakfast buffet was great!

8/10

Excellent

07 Jul 2026

Thomas

The pool is indefinitely closed, but not disclosed to booking customers. Room was clean, but had high humidity. Breakfast was very good and parking was covered and close.

Friends_and_family Friends

4/10

Poor

05 Jul 2026

Enjoli

The hotel was sooooo out dated and not as clean as the pictures. Marriott definitely needs to give this hotel a lot of attention.

Friends

10/10

Exceptional

05 Jul 2026

Sarah

Positives:
Raymond at the front desk was very helpful and kind with all interactions. The room was clean, the tub was clean, the bed was very comfy. There is a laundry room with two washers and two dryers. Parking was easy, inside a garage. I opted for the breakfast and it was very good, with many options. There is a restaurant/bar in the hotel and the food was delicious. I highly recommend the steak frites.
Negatives:
I was on the 6th floor and the hallway carpet had bumps and buckles in it, so you had to pick up your feet when walking. Parts of the hotel showed aging, well worn areas. The rooms have balconies, but there are locked bars keeping you from going out on the balcony - the sliding glass door only opened a couple of inches and the windows were very dirty. I had to reach my arm out to clean a small portion so I could take a photo. My view was of an abandoned lot across the street.
In Conclusion:
I would stay here again for sure because of the location, the staff, the ease of getting in and out, and the comfortable room.

Self

10/10

Exceptional

04 Jul 2026

Joseph

Hotel stay was excellent, Ray at the front desk was very helpful and personable.

Partner

6/10

Pleasant

03 Jul 2026

Adam

I’ve known this hotel since I was a kid in the 80s. It used to be the premier hotel in Charleston, and maybe it still is just because there isn’t much else. But it’s disappointing how little has been updated or improved since that era. My room key barely worked at all the entire weekend. I had to go to the front desk literally every single time I wanted to get into my room and get a new key. The garage gate wasn’t working properly, anyone could park in there, but the hotel still charged me $30 for two nights of parking. Not sure how they even knew I was in there. The breakfast buffet was still nice, always has been. Good service and good enough food. The staff were friendly and helpful. Just too bad they haven’t invested in modernizing the place, the keycard thing would be fairly easy to fix in particular and would eliminate all of that frustration and work for the people at the front desk.

Self

8/10

Excellent

02 Jul 2026

Ali Ahmad

Thanks

Family_with_children

8/10

Excellent

30 Jun 2026

Melissa

Location is nice I just wish they would beautify the area . The view is of the old mall and the balcony doesn’t open . My room was 63 degrees all night and I was freezing . You can not turn the heat on and fix the issue either cause it’s a boiler system . This is the second time it happened but I stay there because compared to many other Charleston hotels this is the better . Pick your favorite old hotel . Most are old and in need of renovation . They are renovating this one thankfully . The parking garage is not great and doesn’t look secure and you have to pay for parking 15 a day. They finally were able to get the cigeratte smell out of the elevator . This time it didn’t stink .

Self

10/10

Exceptional

29 Jun 2026

Hang Thi

The property is very old. I tripped plenty of times ơn the carpet ơn 4th floor
Leading to my room 411. Because the carpet ơn the hallways are not flat anymore. It’s crooked and raised and uneven. Very bad for elders.
The breakfast was not bad. I don’t eat bacon and thất was the only protein choice ơn the 2 days I came down out of the 5 days I was there.
They maintain our trash even when we told them we didn’t want room clean so that was a plus.
The staff was very helpful anout everything. Even letting us eat in the lobby when we had a gymnastics get together.

Family_with_children

10/10

Exceptional

28 Jun 2026

Thomas

Great location to visit Charleston.

6/10

Pleasant

27 Jun 2026

Mallory

The property was ok… it was a dated facility that showed its wear and tear. The staff was very friendly and helped how they could. The are where the hotel is leaves little to be desired as well.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Karen

Good location. Close to the convention center if you have a need to be there. Because of this, however, I suspect large groups are always at this hotel. When we arrived, there was a USA gymnastics event in town. The lobby was overrun with girls, parents and noise all evening. Our room was fairly quiet though.
Updates needed for sticky doors and loose outlets/ports. Overall 4/5

Partner

6/10

Pleasant

24 Jun 2026

Nikola

Didn't get my room cleaned for 5 days straight (was at least expecting new fresh towels)

Self

6/10

Pleasant

22 Jun 2026

Tiffany

Unfortunately, the floor we stayed on smelt bad as soon as we walked out of the elevator. And, the carpet in the hallway was lifting up.

But the room, food, drinks and staff were exceptional.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Kathryn

This is the second stay where there were children travel teams staying left unsupervised in their rooms running up and down shouting slamming doors. Until well after. midnight.

Partner

6/10

Pleasant

20 Jun 2026

Guillermo

Todo está bien, un poco vieja las instrucciones y las ventas muy sucias

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Lance

This hotel is just OK. It truly feels like it was a beauty in the 80s and 90s and now time has just passed it by.

The former pool is closed and the accompanying rooftop patio is blocked off. The parking garage is a little on the sketchy feel. And, while not the hotel's fault, the abandoned lot where the old mall used to be across the street doesn't do anything to help.

The room was fine, the beds were fine, and the overall vibe was fine. But overall everything is just a little outdated and a little dingier than you'd hope.

The small patio outside the room's sliding glass door is locked from opening by a metal bar.

It really had the feel of a discount hotel despite being at a nice hotel's price.

This Marriott simply needs some upgrades to get it back to being a truly nice hotel.

Family_with_children

10/10

Exceptional

15 Jun 2026

Patricia

The staff....ALL of them, were so helpful and kind! They do say on Google and other places that there is a pool, but there is not. The location is great, not far from the historic district. The restaurant has really good food! I really enjoyed my stay!!!

Self

6/10

Pleasant

15 Jun 2026

Jonathan

Staff was great, hotel and surrounding areas inside the hotel were not great..

Partner

6/10

Pleasant

14 Jun 2026

Diana

The food was good. But overall it needed some updating

Partner

8/10

Excellent

13 Jun 2026

Lynn

The hotel is showing its age. Clean, dining staff is wonderful!

Self

10/10

Exceptional

12 Jun 2026

Pamela

Convenient location

Family_with_children

6/10

Pleasant

07 Jun 2026

Melissa

The location was great and right across from the Coliseum and perfect for our needs. The hotel is in need of updating.

Partner

8/10

Excellent

06 Jun 2026

Susan

Nice hotel with friendly staff. Located in downtown Charleston but not much around the actual hotel.

Family

10/10

Exceptional

02 Jun 2026

Katie

Clean room, great breakfast buffet and restaurant!

Family

8/10

Excellent

31 May 2026

david

Good hotel. Nice restaurant to eat.

8/10

Excellent

28 May 2026

Barbara

It was a stay overnight on the road, none of the machines in the gym worked. But we had a good breakfast!

Partner

6/10

Pleasant

22 May 2026

Richard

We felt rather sad staying here. The property is rather dated. Not exactly run down, but definitely worn. The chip out of our sink, the buckling carpet that needs to be restretched (or replaced)...there were a number of little things that prevent me from giving my endorsement.

Partner

10/10

Exceptional

21 May 2026

Shannon

Perfect to walk to and from the concert at the coliseum. Staff was great. Will stay again!

Partner

6/10

Pleasant

21 May 2026

guy

Outdated. Need renovation.

Business Self

8/10

Excellent

20 May 2026

Michael

Staff was fantastic, great service. The property is definitely dated but at least the bed and shower clean.

Self

2/10

Poor

18 May 2026

Nicholas

This location was horrible for a Marriott. The staff was not helpful, I believe at least one of them was on drugs. They charge $15 for parking even if you don't use it, in the same garage that everyone else uses for free. The elevator is super slow, there is no free Wi-Fi, and charge $17 for a breakfast that should be included. They nickle and dime you for everything. They have the balcony padlocked closed in the room, making it useless. The restaurant has rude staff and keeps most of it closed down and unusable. This location is a waste of money. The only positive is that it is close to the arena.

Partner

10/10

Exceptional

17 May 2026

Amber

Room was very clean and perfect location for our stay!

6/10

Pleasant

17 May 2026

Marcia

Property was very old and outdated which was a surprise. Traveled with a pet, there was no area designated for them to toilet which was very inconvenient especially when you pay an extra $100 as a pet fee.

Partner

8/10

Excellent

16 May 2026

Stephanie

The Marriott was very nice. Clean and the front desk very friendly. It is in kind of a busy location and a little confusing to get to with the one way streets. The area has definitely seen better days.

Friends_and_family Family

8/10

Excellent

13 May 2026

Truman

The Marriott was serviceable but the room lacked extra blankets, no microwave in the room, and they were short staffed in the cleaning department. I was informed by a letter shoved under the door that room cleaning was unavailable.

Self

4/10

Poor

12 May 2026

Mark

Very little complementary services.

Self

10/10

Exceptional

11 May 2026

Benjamin

Wonderful hotel including the ambience, staff, cleanliness and pet friendly policies. Perfect stop on our way to NC. I will say, the water pressure in the showers was unbelievable. Such a shock how strong it was and almost enough reason to book this place again.

Awesome hotel!

Pet

10/10

Exceptional

09 May 2026

Linda

My room was clean. I did have a heating issue but staff were quick to remedy this.

Self

8/10

Excellent

08 May 2026

Joseph

Great stay

Self

8/10

Excellent

08 May 2026

Catherine

Very centrally located in downtown Charleston and the staff is super nice. Good place to get a drink at the bar and an easy meal.

Self

2/10

Poor

06 May 2026

HermaJean

Breakfast was good.

Friends_and_family Family

2/10

Poor

05 May 2026

chip

Horrible just horrible place

2/10

Poor

05 May 2026

Elizabeth

The hotel was freezing and notified by staff the heating/ cooling equipment was old. They provided a space heater for room that helped. The carpets were filthy, the wallpaper was stained with lord knows what. This hotel is in need of a complete overhaul.

Friends_and_family Family

2/10

Poor

04 May 2026

Carrie

Upon arrival we had another guest inform us that we would need space heaters for our rooms because the entire hotel didn’t have heat. The boiler room went out and it was blowing cold air, we were traveling with a small child. This wasn’t noted in their website nor was it communicated when we called to confirm the reservation. Will not be returning unless absolutely desperate.

Family_with_children

8/10

Excellent

28 Apr 2026

Kerri

Room was dated but clean. Smoke detectors were set off by aerosol deodorant and a hair dryer. Staff were nice about it. But also acted like it’s common. We did not eat breakfast because it was expensive. Overall it was a good stay for what we needed.

6/10

Pleasant

26 Apr 2026

Carol

Not what you expect when you stay at a Marriott. It is an old and tired looking facility. The carpet in the hallways was bumpy and could cause a fall. It’s a shame as it use to be a very nice place.

Partner

8/10

Excellent

21 Apr 2026

Diana

Staff in the bar / restaurant were not very friendly.

Partner

8/10

Excellent

15 Apr 2026

Katrina

A good night sleep

Self

8/10

Excellent

15 Apr 2026

Thomas

Easy use of airport shuttle. Nice restaurant and lounge. Very friendly staff

Friends

10/10

Exceptional

15 Apr 2026

Richard

Everything was clean and friendly

Partner

4/10

Poor

15 Apr 2026

Amber

The property feels outdated and could benefit from some upgrades. The room didn’t appear to be thoroughly vacuumed, and the bathroom was small, with noticeable stains in the tub and shower. Parking was also a challenge, despite the daily fee, there weren’t enough spaces on-site and we had to use the adjacent garage. On a positive note, the breakfast was fresh and delicious. We would not stay here again.

Family_with_children

8/10

Excellent

12 Apr 2026

Jan

Breakfast ends at 11:00am on Saturday instead if through brunch.

Self

10/10

Exceptional

08 Apr 2026

Alexis

Check in was easy with friendly staff. Perfect location across from the stadium!

8/10

Excellent

04 Apr 2026

Debora

It was across the street from the convention center. The motel was good and comfortable. Had to pay for parking there but it was worth it. No breakfast and it was $17 if you wanted, but declined. The lady at the front desk, when we checked in was rude. Tge roo. Was good comfortable beds and clean. Will probably stay there if we ever go back for a concert.

Friends

10/10

Exceptional

04 Apr 2026

susan

We got one of the renovated rooms and they did an excellent job.
The breakfast bar was absolutely amazing.

10/10

Exceptional

04 Apr 2026

Staci

The bar was nice and food was good. Not sure why the breakfast cost so much. Other hotels have the same options for free

8/10

Excellent

01 Apr 2026

Mark

Friendly staff, clean room.

Self

10/10

Exceptional

29 Mar 2026

Troy

Easy to get to and in to check and park . Quick smooth check in. Room was ready clean and comfortable. Good place to stay for concert if attending venue is located right across street. Very nice breakfast bar. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Marilyn Louise

Very friendly staff.

Friends_and_family Friends

10/10

Exceptional

27 Mar 2026

Karen

Great service, nice staff- very clean

Partner

4/10

Poor

20 Mar 2026

Vedat

Good staff...
Very old hotel... Too expensive for what it offers.

Partner

10/10

Exceptional

16 Mar 2026

James

Yes

10/10

Exceptional

16 Mar 2026

Robert

This is an older well established hotel so renovations were not a surprise. They have an on site parking garage and their breakfast buffet was amazing. I recommend they’re made to order omelettes.

The room was clean and quiet. There were people around us but other than a few thumps from the floor above, we didn’t hear a sound all night.

My only complaint is that I booked a room that Expedia said had a balcony and was looking forward to enjoying that feature. However all the balconies have been permanently closed by the city of Charleston and the doors only open 4” to allow for ventilation.

Other than that small disappointment our stay was exactly what we needed…quiet, clean and relaxing.

10/10

Exceptional

15 Mar 2026

Lisa

Clean but building getting older

8/10

Excellent

11 Mar 2026

Pamela

Overall, the property was in good condition . The hall carpet on the 5th floor was uneven and I nearly tripped on it twice. Three days in a row the clerk at the main desk looked like he had just gotten out of bed

Friends

8/10

Excellent

10 Mar 2026

Juston

It was a clean hotel and very nice but it’s nothing I would write home about. It’s Average.

Family

10/10

Exceptional

10 Mar 2026

Tammy

Short stay for us but the room was very clean and staff very nice. Enjoyed a good breakfast the next morning.

Family

10/10

Exceptional

09 Mar 2026

Brenda

We arrived at the 4pm check-in time and it took less than 5 minutes. The room was clean and the king size bed and pillows was very comfortable. The breakfast buffet had a lot of choices and everything was delicious! I would highly recommend this hotel in you're staying in Charleston, WV.
Also, it is within walking distance to the Town Center Colosseum - very convenient.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Paula

Didn’t use for business

Family

6/10

Pleasant

08 Mar 2026

Debra

It is very close to the center for concerts. Looks nice when you walk in not for sure if they were just short staffed when we were there we had to ask for a clean bed clothes there was food in the floor stains on tables dust & hair on the toilet it just overall wasn’t clean. They definitely just put some clean towels in there and made a bed. when I called down to ask for a clean bed clothes they didn’t even apologize. They just sent clean ones up.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Marlyn

Rooms are clean and comfortable; however, the halls need carpet replacements and restaurant/bar area need some refreshing, textiles are worn on seating. We paid extra for parking and breakfast and was taken aback when a bill was placed on the table while we were eating even though room number was provided and had to confirm with front desk that payment was not required. Beware if you have paid for the service don't pay again. The location was excellent short walk to the event we were attending.

Partner

10/10

Exceptional

08 Mar 2026

Jill

Brittany was super busy with a slow system at check in. She was polite and professional during the entire process. She was fun and jovial! There were some guests who weren’t being kind and she didn’t let that interrupt her positivity.

8/10

Excellent

07 Mar 2026

Rachel

Stay was fine but I called in advance to make sure there was a 24 hour shuttle for Monday 3/2 at 3:30 am to airport. I was staying at Marriott so I wouldn’t have to drive that early in the morning. Upon checking in, I was told that there was no driver until 5:00 am that day.

10/10

Exceptional

06 Mar 2026

Brittany

Very patient with the sport stays

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Kevin

Staff was friendly.

Partner

10/10

Exceptional

04 Mar 2026

Keith

I really enjoy staying at the Charleston Marriott Town Center. The staff is great and the room is always very comfortable and inviting. I always have a few drinks at the bar with some food and have yet to be disappointed.

Self

6/10

Pleasant

01 Mar 2026

Alexander

This wasn't my favorite hotel. The room was EXTREMELY HOT. Even after setting the temperature to cool and putting it all the way down, it was still 74° the entire time. We even had an employee tell us it would be better to turn it off all together and leave the balcony door cracked. It did cool down a bit but we didn't find this trick out until the last night. Also when we got the room it asked on Expedia if we wanted a balcony or not. So I picked the balcony but you can't actually use the balcony. It is blocked off to where you can only open the door 4 in. The bar/restaurant was fine and the lobby was very pretty but I think if we find ourselves in this area again I will definitely be looking at other options.

Family_with_children

4/10

Poor

28 Feb 2026

Mary

It was the location and the other guests that made this a bad experience.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Grace

Wonderful. Magnificent bed. Spotless

8/10

Excellent

23 Feb 2026

Lee Ann

Bed was comfortable

10/10

Exceptional

22 Feb 2026

Robert

Room was clean. Restaurant was tasty!

Partner

2/10

Poor

16 Feb 2026

Rease

The AC didn't work, the bedding was unwashed with yellow staining on the pillows. The floor was dirty. There were no trash bags in the trash cans, hair in the \"unused\" towels, dead flies in the bathroom, the handicapped handles above the bathtub were not clean, the toilet paper was not replaced.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Lisa

It was okay for a one night stay. The carpet in the hallway was uneven and looked like a mole was burying underneath. The charge $15 parking. Breakfast is $17. It was clean. The mattress and pillows seemed old. All things considered it was a great location.

Leisure Family

8/10

Excellent

14 Feb 2026

Hanah

No warm water for showers.

Leisure Partner

6/10

Pleasant

10 Feb 2026

Cody

Staff were wonderful, but the room was very hot with no ability to cool it down. A/C not available

8/10

Excellent

09 Feb 2026

Michael

Check in was quick and easy and the staff were very friendly. Parking was quick and easy as they have a parking garage right next to the main entrance. We paid for the breakfast which wasn’t very good but we also did not pay very much for it. The room was pretty basic but it was clean and the bed was comfortable.

Leisure Family

10/10

Exceptional

31 Jan 2026

Adam

Great helpful staff. Room was ver clean

10/10

Exceptional

30 Jan 2026

Pamela

Great location for civic center event.

Leisure Friends

2/10

Poor

28 Jan 2026

James

I called ahead 3 days to confirm airport shuttle availability at 0400 hrs. Upon checkin. I wss informed by on duty manager, early shuttle not availability. The Hotel is old and needs update. 125$ a nite is terrible price. I will never stay at another Marriott .

Leisure Self

2/10

Poor

26 Jan 2026

Nathan

Huge snow storm and attempted to cancel this reservation for almost a week with no help from Hotels.com or the actual hotel.

10/10

Exceptional

18 Jan 2026

Melissa

Clean and quiet room

Leisure Partner

10/10

Exceptional

07 Jan 2026

Shelby

Clean room and friendly staff

Leisure Friends

2/10

Poor

06 Jan 2026

Kasey

Staff was incredible and

2/10

Poor

04 Jan 2026

Rose

I was not told that I would be charged $100 for a pet fee I assumed that it would be no more than $35 like most4-5-star hotels. I was very disappointed when I received my bill!! Had I been told maybe things would have been different maybe training your staff to let them know to inform your guests is something you could work on!! I have stayed at this hotel at least 3 times will not be back!!

Business Pet

10/10

Exceptional

03 Jan 2026

Eva

all was fine and adequate clean close to downtown and beautiful christmas decorations.

Leisure Partner

4/10

Poor

01 Jan 2026

PHILLIP E COPNEY

No complaints on cleanliness