Name: Wyndham Garden Cross Lanes Charleston
Address: 102 Racer Dr, Cross Lanes, 25313, US

10/10

Exceptional

31 Jul 2026

Mark

Pool closed for maintenance, otherwise very nice.

Family_with_children

6/10

Pleasant

30 Jul 2026

Chantelle

Not anything the hotel could control but very large groups of very loud children running up and down the halls all evening and all morning.

4/10

Poor

26 Jul 2026

Hector

The hotel needs a lot of changes related with maintenance. The pool is not clean, the chairs are broken, the carpet was dirty outside the room and inside. The hotel stinks and is over priced. The personal at the front desk was nice. I even found bugs in the room.
I canceled the second night and found another hotel better price, cleaner and in downtown close to bars and restaurants

8/10

Excellent

23 Jul 2026

Michael

Property was okay for the price. Four ice machines and only one worked!

2/10

Poor

23 Jul 2026

Melinda

Pool was not available and the outside pool has been closed. This was not mentioned when I made my reservation.

4/10

Poor

22 Jul 2026

Sandra

Unable to work with staff, not satisfied

2/10

Poor

22 Jul 2026

Donna

I need you all to call so I can get part of a refund because rented a suite and we got there. They didn’t have it so they had to give me a regular room and they said they couldn’t give me a discount or refund until you all called them because it was third-party still waiting on someone from your company to get a hold of the Wyndham to get my money

6/10

Pleasant

19 Jul 2026

Heather

Needs some refreshing. The hallway carpet and room carpet is very old. Our AC smelled like mildew. Beds were comfy and breakfast was fine. The pool pump was being repaired while we were there but they told us that at check in. It was fine for one night.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Elizabeth

The rooms could definitely use a coat of paint. I didn't find any bugs, but they need to clean better. The mirror was dirty and there was no hair dryer. Over all it was just OK.

Partner

10/10

Exceptional

17 Jul 2026

Antasia

Parking was easy & felt safe. The staff was very friendly & helpful. The pool area was nice. Carpets in the hallways could use some upgrade. Doors to some of the rooms need cleaned up.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Liz

Excellent choice for a reasonably priced hotel.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Kedar

I do not have any comments

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Crystal

Pool floor was dirty and there was a band aid floating in it. Continental breakfast was very bad...stale muffins, crusty microwaved sausage links. The floor in our room was dirty and in need of vaccuming. Receptionist seemed unfriendly and grumpy when asked questions about local events.

Partner

10/10

Exceptional

06 Jul 2026

Maureen

Everyone is always amazing!!! We always stay here. Does need a paint job.. But still rocking it....

Friends_and_family Family

4/10

Poor

05 Jul 2026

William

The rooms we got bedding was clean ,carpet horrible. Was tokd breakfast was from 7 am - 9am. Rushed kids to eat only to find out it stay open til 10am . Breakfast was great
Nice in and out hotel
Pool nice

Family_with_children

6/10

Pleasant

04 Jul 2026

Michael

Need to fix the door key issues.

Family

4/10

Poor

04 Jul 2026

Sindy

The staff were great and breakfast was good too. Otherwise the hotel really needs updates.

Family_with_children

10/10

Exceptional

04 Jul 2026

Armour

Very nIce place to stay. Hotel was very clean. Staff were very friendly. Breakfast was great. Plenty of options. Definitely would stay here again.

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Sharon

It was okay for the price and convenient

Family_with_children

6/10

Pleasant

20 Jun 2026

Katie

It was fine for an overnight stay. The pool was not in the best shape and the pool house was almost unbearably hot. The room had a weird, unpleasant smell. We decided to just deal with it for the night, but we booked elsewhere for our return trip back through.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Shelby

The pool was freezing cold. When you were in your room you could hear absolutely everything going on outside of your room. The shampoo and body wash inside the room were enough for one person one time use. Definitely not enough for 3 people staying there. The beds were super uncomfortable. The only thing this hotel had that was good was their breakfast.

Family_with_children

8/10

Excellent

20 Jun 2026

tammy

Very nice we spent one night room was clean. Bed was comfy. Breakfast bar in the morning was fantastic

Partner

2/10

Poor

19 Jun 2026

Kristina

STAY AWAY!! They gave us a key from an occupied room! We literally walked in on someone! When we asked for another room they told us no rooms are available. Other person told us the same thing happened to them and he is trying to get a room for the past 2 hours. On top of that we DID NOT get a refund!!! Yes, we did NOT get a refund!
The hotel smelled bad and the doors looked like someone was beating them and they can be opened very easily.

Family_with_children

10/10

Exceptional

18 Jun 2026

Melissa

Staff was friendly. Pool area looked really nice as did the fitness center and main entry. The hotel is advertised as 100% non-smoking, but our room smelled heavily of smoke. Perhaps the carpets need ripped out and replaced to eliminate the smell. It looked like our room had some updates, but other parts of it looked pretty worn. It was okay for a one-night stay, but I wouldn't want to stay there for more than that.

Family

6/10

Pleasant

17 Jun 2026

Andrew

Pool was dirty, murky. The outside pool is out of service. There is no hot tub. The carpet down the hall ways are disgusting.

Family_with_children

6/10

Pleasant

16 Jun 2026

Danielle

We stayed at this location while we were travelling through on our way back home. Overall, I was not very impressed. Check-in was good and my boys loved the pizza, but it was very apparent that this location is outdated and smelled old. The outside doors were never locked, so that didn't make me feel very secure. The rooms were okay and somewhat clean, but the walls were very thin and air conditioner not the greatest. The pool was okay, but looked very dated and was very stuffy (as the air vent was falling down and not in use). The grille was okay. The server was not the warmest, but did allow us to order the kids pizza about 15 minutes before closing (they said it was really cheesy but good).

Family_with_children

4/10

Poor

13 Jun 2026

Megan

Only giving two stars because of the staff member who was there when we arrived and the quality of the breakfast. Otherwise, terrible experience.

The staff member who checked us in was very helpful, especially when the first set of keys didn't work and again when I had to ask for extra towels (only two bath towels in a two bedroom suite booked for a family of 5). The room was gross — we found a pair of men's boxer shorts in the bathroom, secondary sink in the second suite room was not cleaned. Remote didn't work properly for the TV, I think 5 different buttons would just mute the TV even though they were marked other things.

We used most of the facilities, and everything was worn down (and borderline unsafe). For instance, loose tiles in the pool area and something overhead that looked like it could fall anytime. There was a door outside from the pool that led to what appeared to be an old outdoor pool propped open, seemed unsafe.

Finally, the issue of breakfast: we were told at check in and handed a sheet in our room keys that said breakfast was from 6-9am. This morning we walked down and were told that was wrong, breakfast starts at 7am on weekends. Thankfully, the breakfast was delicious and checking out was easy, otherwise I may have complained before I even left.

Family_with_children

6/10

Pleasant

13 Jun 2026

Donald

Room phone did not work and the toilet plugged up. I had to walk from the furthest room to get a plunger so that I could do it.

Friends_and_family Family

4/10

Poor

13 Jun 2026

Carrie

Room was not clean, carpets were very dirty. Overall hotel is quite run down. The staff however were all very nice.

10/10

Exceptional

13 Jun 2026

Amber

Everything was amazing and perfect

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

George

Facilities were clean and staff was polite

Self

6/10

Pleasant

11 Jun 2026

Cathy

I felt the building was run down and not as clean outside since my previous stays. The door to the outside was broke and you couldn't lock it at all.

4/10

Poor

10 Jun 2026

Christopher

There was a blood stain on the wall by the mini fridge and mold in the bathroom tub. The pictures online make the rooms and pool area look much more appealing than they are. Although the staff at the desk and bar are very helpful and always smiling.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Tucker

The breakfast was decent, and the staff putting it together were very friendly. There were a few issues here and there - an ice maker out of order (there were plenty of others in the hotel), some spots on the carpet. But overall, it was a pretty nice place to stay.

Family_with_children

10/10

Exceptional

08 Jun 2026

Thomas

Very nice place to stay

Pet

2/10

Poor

07 Jun 2026

Cindy

Our bed was broken, half of the electrical outlets didn’t work, they didn’t even have breakfast one day because “the truck didn’t run”, we asked for clean towels and were told they didn’t have any, the ice machine was out of order, we didn’t even get trash taken out of our room the whole four nights we were there, all of the walls are peeling and cracked, and when we asked after the first night to speak to someone about it the manager on duty was very rude and did absolutely nothing to help. This is absolutely not a Wyndham quality hotel.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Kathy

Was to be a non smoking hotel, yet walked into hallway and smelled Marijuana very strong. Called front desk and was told \"there's nothing we can do about it\", my grandkids asked what the nasty smell was. There is NO arcade as stated, grandkids extremely disappointed. Will not book again!!!

Family_with_children

6/10

Pleasant

07 Jun 2026

Tania

Some stuff where nicer then others and seen a few larger ants in the room

Family

6/10

Pleasant

04 Jun 2026

Elizabeth

The staff is amazing. The bar is small but well stocked with a friendly bartender.
Considering the name included Wyndham, I was surprised how out of date it was. We saw many damaged doors, ripped and stained carpets. The showers are hot with good water pressure.

Partner

4/10

Poor

29 May 2026

Scott

Hallways and stairwells were terrible. Rooms were basic. Smelled bad. Shouldn’t hold the Wyndham brand

Partner

2/10

Poor

29 May 2026

Courtney

Staff was great friendly people. The place is well outdated and needs major improvements and the cleaning staff needs to be more thorough with cleaning as I found a container in my room mini fridge containing drugs in them and I was not happy about this at all and my family and I left the hotel due to that.

Family_with_children

10/10

Exceptional

28 May 2026

Heather

Nice place. Awesome pool area. A lot of breakfast choices. Overall nice place.

Family_with_children

2/10

Poor

28 May 2026

Ronald

It was one of the worst hotels I've ever stayed in i booked a one bedroom suite in was put in a nasty regular room and charge the same money the property is so bad. Even the entrance doors are falling off the hinges and coming apart while waiting at the front desk, the staff just set there texting on their phone. Instead of helping customers, I wouldn't recommend this hotel to anyone

Friends_and_family Family

8/10

Excellent

26 May 2026

Tammy

The breakfast bar was one of the best we’ve been able to experience.

Family_with_children

4/10

Poor

24 May 2026

Michael

The room 132 the beds were okay but the bathroom was very outdated. The tub had rust in the tub. The lighting which was horrible and the exhaust sounds the whole time and the socket both sockets in the bathroom. Neither one worked so if you plan on getting there and taking a nice bath or in the bathroom, don't plan on it. I told this to the lady at the front desk when I was leaving and she said oh did you have 132 and I said yes and she said I used to clean the rooms. I know exactly what you mean about the fan so it's not like they don't know about it. They know about it and they don't do anything about it. Not a good way to run a business

Partner

8/10

Excellent

23 May 2026

Michelle

Very nice hotel, good location

Self

4/10

Poor

23 May 2026

Brianna

Old building and not as nice as the images suggest. Short staffed. Small pool. Close to casino and a lot of local and commercial stores. Okay for the price.

Partner

8/10

Excellent

23 May 2026

gary

Needs some work

6/10

Pleasant

23 May 2026

Kim

Allowed kids in pool in evening even tho it was \"closed\"

4/10

Poor

21 May 2026

Mateus

Ok

Self

2/10

Poor

18 May 2026

Brent

Room was far from clean and smelt horrible! The second room we was put in was better.

8/10

Excellent

17 May 2026

Patricia

Convenient location. Property was being renovated

Partner

4/10

Poor

17 May 2026

Candice

Room smelled bad, mold on bathroom

Friends_and_family Family

10/10

Exceptional

15 May 2026

Joseph

Clean room, Breakfast excellent, Staff friendly helpful and very kind, Thank you. Need a Hot tub,

Partner

10/10

Exceptional

15 May 2026

Brayan

Good nice everything l like

Friends_and_family Friends

6/10

Pleasant

15 May 2026

Laura

Pool was nice

Partner

6/10

Pleasant

09 May 2026

Richard

Dead batteries in tv remote
Alarm clock turned on
No hair dryer

Partner

10/10

Exceptional

20 Apr 2026

Patricia

Everything was great. Marlena made the best drinks at the bar if that's what you're looking for while visiting.

Partner

6/10

Pleasant

10 Apr 2026

David

Needs a renovation.

Pet

6/10

Pleasant

10 Apr 2026

Jennifer

The room was dirty, there was what appeared to be dog hair in the bed and an earring in the carpet.

Family_with_children

10/10

Exceptional

07 Apr 2026

Rita

The property is well taken care of. The staff was very helpful. The only complaint is there is not enough lounge/chairs in the pool area for family to sit. Everything was great

6/10

Pleasant

07 Apr 2026

Katherine

It was very run down and dirty. The staff at the front desk was very friendly.

8/10

Excellent

05 Apr 2026

Brian

All employees we're very nice and personable enjoyed my stay

Family_with_children

4/10

Poor

04 Apr 2026

Courtney

We stayed twice, one night on our way to vacation and one night on our way back, as it was the halfway point. The staff was super kind, but everything else was not great. All the exterior doors had keypads for safety, but not a single one was active. Both nights, the rooms were not the cleanest, you could see firt and build-up in all corners of the room and around the faucets of the sink and bathroom. The floors had some stains and just didn't feel clean when we walked around with no shoes. The walls had patches of peeled paint or drywall mud. The pool room wasn't much cleaner, and the water in the pool looked murky and had debris in it. The second night we stayed, we had to switch rooms because the air conditioner in the first room was broken. It was fine for a quick stop on our way, but not somewhere that I would recommend to others.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Johnathan

Amazing breakfast, kind staff, very great pool for soaking at the warm temperatures

4/10

Poor

30 Mar 2026

Megan

Felt safe and sheets and surfaces were clean- but overall hotel was a bit “worn”. Everything was just dingy - they also happened to not have my room set and ready as they had forgotten to lock a room for my reservation so there was a bit of a tense moment at checkin but the sorted it out

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Andrew

The hotel property needs improvement. We had to have our room key reprogrammed 5x in 2 days. We never had room service. We NO seating in our King room other the bed, a coffee maker with no carafe to brew it in, and the TV remote was ineffective. The overall property needs improvements from paint and wall repair throughout to new carpet in the rooms. (specifically ours)

Partner

4/10

Poor

30 Mar 2026

Carolyn

Room smelled horrible. Very musty smelling. Lady at front desk at check in very rude (reddish curly hair). No coffee at the front desk in the morning. Same front desk person,

Family_with_children

4/10

Poor

30 Mar 2026

Jody

There was no where to sit next to the pool while the kids swam.

6/10

Pleasant

29 Mar 2026

Amy

Our reservation did not come through from hotels.com to the property. So at midnight after a long drive I was left standing at the desk for nearly 45 minutes. I understand it was not the staff’s fault, but offer me a bottle of water or a chair or take my credit card info, put me in a room, and settle it in the AM. A little friendliness would have helped

Partner

2/10

Poor

29 Mar 2026

Ashley

Dirty room with lots of random hairs, some spiders, red large mystery stain on the carpet. dirty breakfast area with overflowing trash and food no good. But Meadow the worker, very nice and fast.

6/10

Pleasant

28 Mar 2026

Andrea

The pool was nice. Carpet seemed dirty and there was no soap or shampoo in the room. \

Family_with_children

2/10

Poor

24 Mar 2026

Hannah

This place is a mess. It has a bad smell. Walls are dirty and marked up. Doors do not lock. The only friendly staff was the sweet lady who did the breakfast. Very overpriced for the quality.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Manny

That place was awesome! The staff was amazing and the only reason why I gave it three stars for the property is because of the American flag. And to be honest with you, the state's flags were even worse. But I'm not from that state. But trust me if I was take some honor in your state. But I am a combat vet who lost a friend and that American flag is everything but the daytime managers were amazing. They need to get a pay raise most definitely and she has a husband that's in the military and she said she'd make it her mission getting it replaced. Great job!🇺🇸

Business

2/10

Poor

22 Mar 2026

Takisha

Very dissapointed!! I booked 2 rooms for my kids and family. We drive 5hrs away from home we arrived 11am and was able to check in early in one of the rooms the other was not ready. So we get to room 230 open the door to this crazy smell competitions out it’s sour milk in the refrigerator that’s I had to clean up. We then leave for the football game come back to check our other room in which was suppose to be close to 230 the front desk said she’ll make sure they are close to each so I’d be getting room 232. To find out by another lady at the front desk tell me sorry the other room is 265 30 rooms away from each other. So I won’t be back to visit dissapointed!!!

Friends_and_family Family

4/10

Poor

21 Mar 2026

Kevin

Bathtub was rusted, toilet was crooked and the ac did not work in the room.

Family_with_children

10/10

Exceptional

18 Mar 2026

Rachel

The Kids Loved the Pool!!!

Family_with_children

2/10

Poor

15 Mar 2026

Denise

Room smelled, pool not working, staff so-so

Partner

8/10

Excellent

14 Mar 2026

Elizabeth

Pool is amazing- heated and comfortable, rooms are nice, bed was comfortable, breakfast was good mix of items. We definitely would stay here again.

Family_with_children

10/10

Exceptional

12 Mar 2026

Yesenia

Breakfast was good, but especially wonderful was the lady who prepared the breakfast... Also, at check-in the young lady was super helpful, accommodating and friendly!
Rooms were clean and comfortable. I would definitely stay here again.

10/10

Exceptional

11 Mar 2026

Amie

.

Partner

2/10

Poor

11 Mar 2026

Michael

Housekeeping tried to hide a pee stain by rotating the sheet so the stain was toward the foot of the bed. I asked for management to call me to discuss this and they never did. Disgusting.

Friends_and_family Family

8/10

Excellent

10 Mar 2026

Patrick

Breakfast was %reat

Business

4/10

Poor

09 Mar 2026

Jenniffer

Mixed Review... Hotel was clean, but some of the staff was rude. Initial room not stocked with toiletries and Heat/Air didn't work. Moved to a second room, but that room was smaller. Pool was nice. Continental breakfast was poorly stocked with some items already gone.

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

CORI

Decent location, right next to Sheetz. Room smelled good, just wasn’t super clean. Ran down, needs an uplift. Pillow and beds were comfy. Shower was hot. Indoor pool was a vibe. Front desk and breakfast staff were great. Save yourself from eating at the bar/restaurant in the hotel, bartender is a disaster. Rude, short, and does not need to be dealing with the public, at all. I could go on, but I’ll keep her personal review light.

Great breakfast selection, food was good. On site restaurant food, again, save yourself and your money. Terrible food, even worse experience.

Family_with_children

8/10

Excellent

01 Mar 2026

Aesha

Room was clean, and staff was nice.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Mark

Room was excellent

Self

10/10

Exceptional

15 Feb 2026

Katherine

The staff was amazing and they did their best to make this aging property as comfortable as they could

Partner

6/10

Pleasant

11 Feb 2026

Gary

Never saw room service in 3 days. Ice machine closest to our room didn’t work.

10/10

Exceptional

08 Feb 2026

anthony

They lady who served the breakfast was very nice and very helpful definitely need more like her.

Leisure Partner

8/10

Excellent

08 Feb 2026

Melissa

Had to switch rooms because the first wasn’t very clean but the second was good. My daughter loved the pool and the staff were excellent and very courteous.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Brayan

Good service

4/10

Poor

31 Jan 2026

Mahogany

Staff was very friendly, however, I was charged a $50 fee for booking through a third party site. There is a popl but no longer a hot tub. I could have booked at a better hotel with better amenities for less. This will be our last stay there. It had been a favorite for quick getaways with our kids.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Brayan

Good

10/10

Exceptional

23 Jan 2026

Sarah

Great staff, food and clean rooms!

10/10

Exceptional

11 Jan 2026

JOSEPH

Good

8/10

Excellent

07 Jan 2026

Victoria

Room was clean and staff was nice. The hotel could use a little refresh/update.

Self

10/10

Exceptional

06 Jan 2026

Scott

The staff was great,, the ladies at the front desk were so nice and they were so understanding and accommodating,, i have to also give a shout out the ladies in housekeeping were so nice and very accommodating in my lengthy stay and made it feel more as a stay with family than a stay at a hotel..thank you all for your hospitality and appreciation of your customers,

Leisure Self

10/10

Exceptional

06 Jan 2026

Claudia

Very clean and comfortable. Well stocked. Great staff.

Leisure Partner

2/10

Poor

05 Jan 2026

Kia

We only stayed so our son could play in the pool with his cousins. The pool was closed with no telling of when it would be open again. The light around the mirror did not work, you only had a buzzing overhead light like you stopped at a gas station bathroom. And this is also a pet friendly hotel....with that being said there was dog poop in the middle of the hall way from shortly after the pool incident til after we went to check out the next morning. Dont plan on staying here again unless the pool is open.....then yet again maybe not since there is other hotels with pools.

Leisure Family_with_children