Name: Holiday Inn Express Charleston-Civic Center By IHG
Address: 100 Civic Center Drive, Charleston, 25301, US

6/10

Pleasant

24 Jul 2026

Jeff

Our stay was ok. The hotel tried to make us pay for parking and only half of parking available due to sealing the asphalt. At one am in morning motorcycle kelp Reving engine for over 20 minutes and staff did nothing.

10/10

Exceptional

24 Jul 2026

Debra

Room was clean, beds were comfortable. Breakfast was nice. The coffee machine was state of the art! I came to the area fir a concert, but would definitely stay here again if I was in town

10/10

Exceptional

23 Jul 2026

Daniel

Super friendly staff. Short walk to downtown!

8/10

Excellent

23 Jul 2026

christopher

The room was clean and comfortable and worked for my business trip. A couple of words of note though. The hotel is located in an older somewhat rundown side of town. It’s also .5 miles from the main hospital and less than .5 miles from the local greyhound station on the other side. This causes the property to be in the local path for the local unhoused population so that leads to not wanting to go anywhere on foot. The rooms are also not well insulated unfortunately the individual in the next room liked to wake up about 4 am and proceed to hit the snooze button for over an hour and I could here his alarm clear as day. There is another HIE less than 5 miles away on the other side of the river with better food options in walking distance. While ok I’ll stay else where when business brings me back,

10/10

Exceptional

22 Jul 2026

Matthew

Great location!

10/10

Exceptional

21 Jul 2026

Douglas

Clean

2/10

Poor

19 Jul 2026

Regina

Misleading information

Family_with_children

10/10

Exceptional

19 Jul 2026

Zsofia

The front desk guy very kind and helpful, breakfast very good, the room is clean. Everything good, thank you! ❤️

Family_with_children

6/10

Pleasant

17 Jul 2026

Diane

We had a quick check in. However, they now charge $10 for parking. On Hotels com it said free. We got to our room and there was someone's leftover food in the mini fridge (gross). Then we noticed the bathroom floor was not as clean as it could be. In the morning, when my husband was wiping up water from the shower, the towel became dirty (gross), like the floor had not been cleaned in a while dirty. Also in the morning, even though we had the sign on the door not to distueb, housekeeping came twice to check when we were keaving. It was only 9:30! Check out is noon. The front desk did tdy to fix things by offering points but we don't really use their rewards system so really not a solution.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Lisa

Clean, comfortable. Breakfast was good, above average, and the coffee was the best I have had in any hotel.

Family_with_children

10/10

Exceptional

13 Jul 2026

Brandon

Great staff, great breakfast!

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Sandra

.

Friends

6/10

Pleasant

08 Jul 2026

David

First impressions are lasting, and last impressions are the first thing people remember. When I first arrived, I needed to use a restroom. The staff directed me to the men's bathroom. I used it, and there was no soap, hand sanitizer, or hand towels. There was an automatic hand dryer. Because I was going to be in my room soon, I rinsed my hands and used the hand dryer. This lack of detail concerned me, but I noted it.

I saw a sign stating there was an additional $10.00 parking fee per night. I was surprised because none of the hotels I had used before charged a parking fee. I went to their site; you have to dig down, and you will see there is a $10.00 parking fee. I can deal with that. Ui asked whether they had a pool, and they said they did not, but they did have a fitness center. Again, you have to go to their site and see that there is no pool. Okay, I assumed too much with this place.

I knew they had a breakfast buffet. I enjoy this at their other hotels. I set my alarm for the next morning so I would have breakfast. Unfortunately, I heard a knock on the door in the morning. I went to the door to find it was hosekerping. He apologized. Why don't they have a better system than this? For example, the front desk tells housekeeping when people check out. Then they don't have to wake up people accidentally. Breakfast was missing knives. I had to ask twice to get them. The original bathroom did not change. It should have been restocked by now. Details.

Self

4/10

Poor

05 Jul 2026

Sean O'

Working staff all very nice. See no management anywhere. Overpriced relative to nearby hotels in better locations

6/10

Pleasant

04 Jul 2026

Julia

The staff was very friendly and attentive. Breakfast was good and amenities were nice, so is the location. The bed was very comfortable.
My only problem with the property is that it wasn’t very clean - our bedroom’s AC was full of mold, the bedroom smelled damp, and the shower also had some moldy spots.

Partner

6/10

Pleasant

03 Jul 2026

Jessica

Passing through stay, floor was damp from carpet shampooing earlier in the day.. so clean, okay. One bed had a stain on the sheet- front desk immediately came up and changed it no hesitation. Elevators were HOT, hallways were HOT.. however the previous hotel was the same way not the same chain. Staff was friendly. Floors and walls were not exceptionally clean but was okay. Breakfast was very good. Centrally located and easy to walk around town & perfect location for highway stop.

Family_with_children

10/10

Exceptional

03 Jul 2026

Armour

Great experience. Staff was very friendly.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Susan

The hotel was clean and the staff was helpful. The parking lot felt sketchy with people hanging out or driving around looking at the parked cars.

Family

10/10

Exceptional

01 Jul 2026

Connie

We had a great stay. The room was clean and the staff was friendly. Breakfast was great too. No complaints.

Family_with_children

8/10

Excellent

01 Jul 2026

Amie

Room was spacious and clean, location was convenient. But, my only complaint, was it was a hot day, so the building was super hot and so was the room. It took a while to cool down.

Self

10/10

Exceptional

01 Jul 2026

Dennis

Nice location

Family

10/10

Exceptional

01 Jul 2026

Marsha

I stayed 10 days and I was so impressed with the efficiency of the staff and the kindness they showed. My room was clean and neat as well as the hotel was well maintained. I will never stay at another hotel in Charleston other than the Holiday Inn express.

Self

6/10

Pleasant

01 Jul 2026

Helen

The staff were great, hotel was clean. However, didnt like that we had to pay to park there 10$ a night. Beds were not comfortable.

Partner

8/10

Excellent

28 Jun 2026

Andrea

Great staff and clean room!

4/10

Poor

27 Jun 2026

Jamie

I felt like a bother checking in and there were cockroaches in the hallway.

Family_with_children

8/10

Excellent

25 Jun 2026

Russell

Located at the end of Kanawha Blvd across from Convention Center. Easy access to highway, about a half-mile from the start of city center.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Kelly

Clean room and helpful front desk staff.

Self

4/10

Poor

22 Jun 2026

Matthew

AC wasn’t working right and the room had a foul odor.

Family

8/10

Excellent

20 Jun 2026

Robert

Clean room and facility, friendly staff

Partner

8/10

Excellent

19 Jun 2026

Gregory

Staff was very nice, bed very comfortable

Family

8/10

Excellent

17 Jun 2026

Deborah

Check in was quick and easy. There is a $10.00 parking fee which we were not aware when reservations were made.

Partner

10/10

Exceptional

15 Jun 2026

Petra

The hotel was very clean and well maintained. The staff was welcoming and friendly during the check in. The room was comfortable and clean. Breakfast was very good. We had overall an excellent experience

Partner

10/10

Exceptional

14 Jun 2026

D. Wayne

A very nice place to stay. The room was very clean and the bed was comfortable. the breakfast was very good.

Partner

8/10

Excellent

14 Jun 2026

Melissa

Staff at front desk was helpful and attended to all needs.
Breakfast was great the lady that attended to that did a great job.

Friends_and_family Friends

8/10

Excellent

11 Jun 2026

Rick

Room was clean. Breakfast was good

Self

6/10

Pleasant

09 Jun 2026

CHARLENE

I am angry about the unexpected parking fee. This was not advertised and I resent it!
Up the price and forget a surprise fee. I will never stay here again!

I also did not appreciate having no coffee in the room.

Breakfast was above average, room was clean and quiet.

Partner

10/10

Exceptional

08 Jun 2026

Christi

Nice place to stay and very convenient to the coliseum and convention center

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Kevin

all was good

6/10

Pleasant

07 Jun 2026

Amanda

Front desk staff were wonderful. The rooms and facility as a whole lacked cleanliness. Floors were always dirty in main areas. The room hadn't been dusted in a while, there was hair from previous people throughout our room. Our floor hadn't been vacuumed prior to us getting there. Bathroom floor was gross and the baseboards were very dirty and had hair all over them. Definitely not the cleanest HIE we've stayed. The room was very humid and sticky too. Breakfast was decent.

Family_with_children

8/10

Excellent

07 Jun 2026

Tina

The room was clean, breakfast was good, surprised there wasn't a pool at this location though. The hotel staff was very nice and the property was clean and it was very quiet, I would stay here again.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

David

Arrived after 11pm but clerk was very helpful.
The room was clean and comfortable. USB ports are old and mostly damaged. Parts of room and bath felt like a renovation should be in the near future. Breakfast was good and filling. Thank you for service.

Partner

10/10

Exceptional

04 Jun 2026

Michelle

Beds were super comfortable, breakfast was good and staff was very friendly!

Friends_and_family Family

4/10

Poor

03 Jun 2026

Marsha

The staff at check-in were very friendly, first room 513 went to the room swiped open the door and there was a gentleman laying on the couch. I said I’m sorry I went to the front desk new room room 622 dirty bathroom hair on the floor on the counter. I used the washcloth to clean the bathroom. I have a picture of how dirty it was, the shower curtain smelled moldy, carpet in the room dirty, stains, the couch in the room had stains on the cushions and the worst part is that the pillows on my bed the smell was horrendous. The smell was like sweaty musty, almost animals smell it was ridiculous. I did go to the front desk and asked for new pillows which I did receive, but the smell was embedded in my nostrils. The property is not maintain elevator was dirty. It’s just a poorly managed hotel. I would never stay there again and for the price that I paid no way I would not recommend I did not eat the free breakfast that was included.

Self

6/10

Pleasant

01 Jun 2026

Larry

Very disappointed when we got to our room and there wasn't a coffee machine. The online photo showed a Keurig in the room. Worse, the room wasn't cleaned after 2 days! I had to go to the front desk to ask for toilet paper and towels. And they had the nerve to ask $10/night extra for parking.

Partner

10/10

Exceptional

30 May 2026

Lydia

The air conditioning was great! I felt safe as a solo traveler and stayed an entire week! They had plenty of supplies and the room was spacious, clean, and cozy. I would stay here again!

Self

10/10

Exceptional

29 May 2026

Vinesh

Great hospitality, clean rooms, good service and a great breakfast spread

Friends_and_family Family

10/10

Exceptional

29 May 2026

Tammy Lynn Eans

The rooms were very clean and roomy! The staff was very friendly and helpful! I will be traveling there again soon and I will rebook at this location! I only ate breakfast there once but it was also very good and well stocked. Thank you for taking extra care so I had a nice relaxing comfortable stay!

Self

10/10

Exceptional

26 May 2026

Heather

Easy access and friendly staff.

Family

10/10

Exceptional

25 May 2026

Faith

Clean room and good breakfast- props to the employee that was keeping all the breakfast food coming. Appreciated the handout of places that would deliver- and the 24/7 coffee/tea/water service. The work out area and lobby were well kept

Friends_and_family Family

10/10

Exceptional

24 May 2026

Walt

Nice, clean property.

Family

8/10

Excellent

24 May 2026

Janet

Great location, clean , comfortable bed, good breakfast selections. However, the room we got had some lights not working; the fridge was barely functioning and the socket for the plug for the microwave was defective.

Partner

10/10

Exceptional

23 May 2026

Nicholas

One of the best hotels that I have stayed at. Very comfortable bed, and a really nice bathroom. The whole room was very clean as well.

Self

10/10

Exceptional

21 May 2026

Karen

Bed was really comfortable! The hostess working the breakfast really made the food perfectly, however the only downside to the room, is the bathroom door squeezed really loud!

Partner

10/10

Exceptional

20 May 2026

Dorothy

Would definitely stay there again and recommend it everything was very very nice

Family

4/10

Poor

20 May 2026

Gregory

My biggest gripe is that I was charged $10.70 for 1 night of self-parking in the hotel parking lot. I was not informed of this, and only found out about the charge when it appeared after the fact on my credit card statement. An additional warning: do not let them put you in a room next to the elevators - the noise when the elevators were in use (most of the night, unfortunately) was terrible. I'll not be staying here again.

Friends

8/10

Excellent

18 May 2026

Christina

Elevators were often very dirty
Staff super nice!

Partner

10/10

Exceptional

18 May 2026

Amy

Clean friendly and accommodating

Self

8/10

Excellent

04 May 2026

Thomas

Breakfast was the best of all the Holiday Inns we stayed in the last 4 days. Good tasting and room was clean. Give the hostess a bonus.
Placed in room 100, next to lobby. Not good. Could hear late guests arriving.
Also, did not appreciate the 0530 wake up call which I did not ask for.

4/10

Poor

03 May 2026

Christopher

I think it was circumstantial, but there was a group in the hotel that made my stay very unpleasant. Shared spaces were dominated by this group and they were generally rude. I was enroute to another city and have always enjoyed stopping in Charleston and staying at this hotel. However, this time was simply awful. I wasn't able to take advantage of the amenities, especially breakfast, so I just left as soon as I got up the next morning. Room was fine, clean, but my experience other than that was pretty awful.

Self

6/10

Pleasant

01 May 2026

Jorge

Clean

8/10

Excellent

30 Apr 2026

ALAN

Good room and breakfast. No issues. As with most hotels, we would like more light - LEDs don't use that much electricity - don't be so cheap.

Partner

10/10

Exceptional

30 Apr 2026

Ashley

Great place to visit, was in town for my son tournaments

6/10

Pleasant

29 Apr 2026

Kimberly

To start I wasn’t happy about $10 to park, just seems ridiculous! The room was ok when we walked in. Got in late so went to dinner then came back and headed to bed. Went to wash my face and there was only a trickle of hot water but it wasn’t hot. Ended up washing my face in the tub because I needed HOT WATER! I paid enough for hot water. Got up and a soda cup and water cup were covered in ants. That is really not ok. Can’t wash the cup in the sink because still water pressure or heat. We were just staying one night so that helped. Told the front deck about the problem but she didn’t seem to worried, said I’ll pass it on. The breakfast was very good and filled us up before a long day of driving.

Family

8/10

Excellent

25 Apr 2026

Lucinda

No issues easy peasy

Self

8/10

Excellent

21 Apr 2026

John

Nice location and easy access for stopping off point.

Partner

10/10

Exceptional

20 Apr 2026

Bruce

I've been to many \"Breakfast Included\" hotels, and often the food is lackluster, but the food at this Holiday Inn Express was exceptional. The cinnamon rolls were delicious, and the other items were tasty and fresh.

Partner

8/10

Excellent

13 Apr 2026

Kay

The breakfast was ok. We could hear people using the ice machine in our room during the night. The air conditioning unit was slightly noisey.

Partner

4/10

Poor

05 Apr 2026

Alan

Eh.
It’s a place to sleep.
Breakfast was ok.

Family_with_children

6/10

Pleasant

02 Apr 2026

Jasmine

They do need to work on the breakfast

Self

10/10

Exceptional

30 Mar 2026

Kara

Yes

10/10

Exceptional

30 Mar 2026

Pamela

Everything was great.

Partner

8/10

Excellent

28 Mar 2026

John

The stay was fine, but the breakfast is always good.

2/10

Poor

19 Mar 2026

Jordan

Not accommodating

Partner

6/10

Pleasant

18 Mar 2026

Anthony

Only provides housekeeping services on Tuesday, Friday and Saturday. I stayed over Tuesday and received NO HOUSEKEEPING SERVICE! Bathroom towels are incredibly small, staff indifferent, at best, to customer requests

Self

10/10

Exceptional

15 Mar 2026

Stephanie

Very busy. Housekeeping was working hard and late. There was a concert in town and everything was super busy

Family

10/10

Exceptional

14 Mar 2026

Cynthia

Clean facility. Staff was helpful and attentive.

Family

6/10

Pleasant

13 Mar 2026

Bernice

Staff were friendly and helpful, always willing to answer questions.
Our room was basic. Could have been cleaner, especially behind the corner chair when we plugged in the clock. Bathroom had soap scum/dirt in shelves in the shower, along the trim behind the door, and dust/mold accumulation behind covers on the old vents near the floor
Breakfast was less than basic. No bread/toaster, only instant oatmeal, coffee machines instead of brewed coffee

Partner

8/10

Excellent

09 Mar 2026

MARCO ANTONIO

Fine

6/10

Pleasant

09 Mar 2026

Kai

The breakfast buffet was nothing like it was advertised to be. The coffee was out, pancake machines weren’t working and there was no bacon. It was super busy, which i understand, but you have to be able to keep up and it was disappointing as I chose to spend $25 extra for the breakfast.

Partner

10/10

Exceptional

08 Mar 2026

Mandy

The lobby was great, dinning area clean, the air conditioner kept the room at a constant temp very comfortable.

Friends_and_family Family

4/10

Poor

08 Mar 2026

Chesa

Arrived at 3:45 pm for check-in and wasn't able to do so. Check in was not avaliable until 6:30 pm. Was told a credit and free parking would be refunded

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Debbie

Clean room. Good breakfast

Partner

2/10

Poor

02 Mar 2026

Jordan

Nasty room! The bathtub you could see dirt all in it! Was afraid to lay my head down on the pillow in fear of bed bugs.

Family_with_children

8/10

Excellent

02 Mar 2026

Anthony

Yes

Partner

8/10

Excellent

23 Feb 2026

Robert

on 2/19/26 at 5:30 ish I showed a picture of the closet door and told the front desk man that the closet door was broken and there was no hairdryer. He wrote itdown on a pink post it note.

Family

8/10

Excellent

22 Feb 2026

Yvette

The room was clean. The beds were comfortable. Hotel was located right across the road from our show we were going to see. The breakfast was actually pretty good. Had a little bit of everything. The staff from the person checking us in to all the house keeping staff I came in contact with were very friendly.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Kelci

The room was clean and the hotel was right across from the convention center doors so I could just walk over for my event

10/10

Exceptional

21 Feb 2026

JoAnn

Clean, quite.,,staff were nice. Easy in, easy out. Good location to interstates. Room amenities were nice

10/10

Exceptional

17 Feb 2026

Sadie

Yes

Friends_and_family Friends

10/10

Exceptional

14 Feb 2026

Jenny

Friendly, curious staff, despite a significant amount of check-ins due to an event in town.

Leisure Family

4/10

Poor

13 Feb 2026

Michelle

Staff as rude

Business

8/10

Excellent

11 Feb 2026

rod

Yes and yes

2/10

Poor

02 Feb 2026

Tyshaunah

Staff was unfriendly, didn’t explain the deposit or $10 per day parking. I saw my account was charged over $600 I went to the front desk and that’s when everything was explained. The staff never greeted me and my family and I’m guessing because we’re black we were overlooked countless times even at breakfast! The hotel was very clean however the professionalism of the staff was very poor. Diversity training is very necessary for this establishment!

Leisure Family

4/10

Poor

01 Feb 2026

Jared

Bed just looked like it was remade withought bed sheets or blankets washed. Room was dirty overall and if you have a neighbor you will hear them do anything and everything.

10/10

Exceptional

31 Jan 2026

Alex

Staff was very nice, breakfast was excellent, and the room was really clean!

Partner

10/10

Exceptional

19 Jan 2026

Terry

Yes

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Amanda

It was clean and staff friendly

Partner

6/10

Pleasant

16 Jan 2026

Lora

Everything and everyone were very nice. Where my low grade comes in, is the bathroom. It was not cleaned. Had hair all in the tub, and someone else’s dirty dried wash cloth hanging over the shower. I let them know and they offered to clean it, but shouldn’t have to ask.

10/10

Exceptional

15 Jan 2026

Emily

The room was clean and the breakfast was good.

Business_and_leisure Family

8/10

Excellent

13 Jan 2026

Tanvir

Breakfast

Business Self