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Holiday Inn Express and Suites Charleston Southrid

Charleston - WV · United States

95 R.H.L. BlvdView location

7.8/10Very good473 Reviews
Cleanliness8.0/108.0
Service8.6/108.6
Comfort8.2/108.2
Condition7.6/107.6
Location8.2/108.2
Neighborhood8.6/108.6
Value7.6/107.6
Amenities7.6/107.6
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  • Business hotels
  • Hotels with charm

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express and Suites Charleston Southrid

Welcome to a hotel that is located on US-119/Southridge, between two shopping plazas, near numerous fine eateries and has the best location in Charleston, West Virginia.

The Holiday Inn Express® &Suites Charleston - Southridge makes travel simpler thanks to the hotel's address near downtown, Yeager Airport (CRW) and Charleston, WV businesses and attractions. Corporate guests work efficiently with reliable free high-speed, wired and wireless Internet access and a 24-hour business center.

Also, the hotel's location near Hwy-119 and Yeager Airport makes travel into Charleston, WV easier. Major businesses, such as Dow Chemical Company and American Electric Power and the Gestamp Plant are close to the hotel.

If you're a government employee, enjoy our fantastic location, just minutes away from the federal building. If you're vacationing in West Virginia, you can discover incredible attractions near the hotel's property.

Read more about this hotelShow less

While in South Charleston, WV, go for the jackpot at the Mardis Gras Casino, or visit the gold dome at the State Capitol, only minutes away from the hotel. After a busy day, you can energize and entertain yourself in the 24-hour fitness center that features a 65-inch HDTV.

Best of all, this hotel offers warm touches of home, such as fresh-baked cookies every evening. Call now to book your wonderful stay in this charming town.

Located in Charleston, Holiday Inn Express Suites Charleston by IHG is within a 15-minute drive of Charleston Coliseum & Convention Center and Mardi Gras Casino. This hotel is 0.1 mi (0.1 km) from Little Creek Park and 0.6 mi (1 km) from Memorial Ice Arena.

Make yourself at home in one of the 84 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Optional fees
    • Pet fee: USD 37.10 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Little Creek Park 0.1 km / 0.1 mi
Memorial Ice Arena 1 km / 0.6 mi
Southridge Center 1.4 km / 0.8 mi
Timberland Park 3.7 km / 2.3 mi
Jefferson Park 3.8 km / 2.4 mi
Riverwalk Plaza Shopping Center 4.2 km / 2.6 mi
Thomas Health System 4.6 km / 2.9 mi
Dunbar Village Shopping Center 7.3 km / 4.5 mi
Dunbar Park 8.2 km / 5.1 mi
Charleston Coliseum & Convention Center 8.7 km / 5.4 mi
Laidley Court Shopping Center 8.9 km / 5.5 mi
Sunrise Bird Sanctuary Museum 9.1 km / 5.6 mi
Heritage Towers 9.1 km / 5.6 mi
Haddad Riverfront Park 9.1 km / 5.7 mi
Cox-Morton House 9.1 km / 5.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 84
  • Number of floors (main building): 5
  • Double rooms: 35
  • Suites: 21
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
Show 25 more facilities & services
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • CasinoExtra charge
  • TV lounge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Express and Suites Charleston Southrid

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 30 m²SUI.KG-1
    SUITE KING SIZE BEDPhoto unavailable4 photos

    Holiday Inn Express and Suites Charleston Southrid

    SUITE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • Accessible • 30 m²TWN.H6
    TWIN AccessiblePhoto unavailable1 photo

    Holiday Inn Express and Suites Charleston Southrid

    TWIN Accessible

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • AccessibleTWN.H6-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    TWIN Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 30 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Express and Suites Charleston Southrid

    SUITE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 30 m²ROO.ST
    Room STANDARDPhoto unavailable1 photo

    Holiday Inn Express and Suites Charleston Southrid

    Room STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 30 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable3 photos

    Holiday Inn Express and Suites Charleston Southrid

    DOUBLE TWO QUEEN BEDS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 30 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Express and Suites Charleston Southrid

    DOUBLE Accessible KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BED • 30 m²SUI.H6-KG
    SUITE Accessible KING SIZE BEDPhoto unavailable1 photo

    Holiday Inn Express and Suites Charleston Southrid

    SUITE Accessible KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-2

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 30 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable4 photos

    Holiday Inn Express and Suites Charleston Southrid

    SUITE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Holiday Inn Express and Suites Charleston Southrid

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express and Suites Charleston Southrid

7.8
Very good
473 Reviews
Cleanliness
8.0 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
7.6 /10
Location
8.2 /10
Neighborhood
8.6 /10
Value
7.6 /10
Amenities
7.6 /10
100 reviews shown
8/10
Excellent
03 Aug 2026
Jonathan
Hotel staff were very pleasant and helpful. Hotel is located in a favorable area that’s close to a lot of restaurant options. Rooms were clean and comfortable. This is a good option for the price.
4/10
Poor
13 Jul 2026
Sara
The room provided was filthy. There was urine stains on the floor in the bathroom. Only 2 bath towels provided for 2 adults and 2 children. No hand or face towels. The front desk was contacted and they provided another room which was satisfactory.
Family_with_children
10/10
Exceptional
12 Jul 2026
Matt
The Staff was super friendly and helpful. Lobby was very basic.
Friends_and_family Family
6/10
Pleasant
29 Jun 2026
Heather
The staff were friendly and helpful, especially Angelique -she was amazing! Unfortunately, their got water heater wasn't working so we had COLD showers our entire stay. The carpets in the room and hallway were gross and desperately need shampooed or replaced with flooring other than carpet that does not hold smells!
Partner
10/10
Exceptional
03 Jun 2026
Harriet
Nearby mall and sit down restaurant. Easy on/off location from interstate highways.
10/10
Exceptional
25 May 2026
Yulia
Very good hotel. Perfect, convenient location.
Spacious, clean room.
Super friendly and helpful staff
Family_with_children
10/10
Exceptional
25 May 2026
DONNA
No complaint
Pet
8/10
Excellent
07 May 2026
Kristen
I had a good experience staying at this hotel. My only complain which technically
8/10
Excellent
29 Apr 2026
Jodi
Very nice and welcoming staff. Our room was comfortable and walkable to get dinner. Our floor was missing its ice machine, otherwise zero issues.
Partner
10/10
Exceptional
25 Apr 2026
Caleb
Nice staff, clean room, the bed and pillows are the best. Right near pretty much any store and restaurant you want
Partner
4/10
Poor
24 Apr 2026
Alan
I can't believe the telephone did not work and no extra tv channels.
10/10
Exceptional
13 Apr 2026
Beatrice
Shops nearby and restaurants
Family
8/10
Excellent
23 Mar 2026
Michelle
There is only 1 elevator in the property, which was very inconvenient for the size of the hotel. Very often causing a long wait or having to use the stairs.
Family_with_children
10/10
Exceptional
01 Mar 2026
Marybeth
Staff was extremely helpful and friendly. Room was clean.
Friends_and_family Family
2/10
Poor
19 Feb 2026
Vanisha
This was by far this WORST IHG hotel I've ever been too. I get in around 5 pm EST after a long drive from Kentucky. I just want to shower and sleep. The front desk lady was very nice ! She gives me room 301 I go up the only elevator avaible in the facility (awkward), and the entire room is gross. The beds were completely stripped. black and brown stains all over the beds, one bed even had ared stain on the mattress. The pillows had black stains. And I will spare you the details of the USED bathroom. I just go back downstairs and let her know. She immediately apologizes and gets me another room. 409.. The beds were cleaned and that was about it. I had to wipe down drinks stains off of every table surface. And wash out the long beautiful strands of hair in the bathtub.
The biggest reason I will NEVER stay at this location ever again, NEVER in my 15 years of traveling for work have I encountered a hotel that has a time limit on their hot water. I was not even showering for 10 mins before I noticedd the temperature droppping and when it dropped, it went COLD. So the long waited shower I was hoping for ended up being a cold gym locker style shower. That is not what I paid for
Business Self
10/10
Exceptional
08 Feb 2026
Edward
All staff encountered were friendly, welcoming and helpful. The lobby, elevator, hallways and the room were all immaculately clean, neat and orderly. The place seemed new or recently extensively remodeled. The continental breakfast looked good but all I had was the biscuits and gravy and that was good. The freshly ground coffee in the lobby was a very pleasant surprise.
Friends_and_family Family
10/10
Exceptional
13 Jan 2026
Nina
Clean room. The woman at the front desk when I was checking in was so nice and friendly.
Friends_and_family Family
8/10
Excellent
04 Jan 2026
Don
Breakfast was OK. Their potatoes were cold. Sausage gravy was cold. There was no pancake mix put out until later. Cleanliness was OK. There was no fresh fruit. Our room was good as far as pet friendly goes. Yes I don’t know if the hotel was just booked that we got a room all the way on the top floor. It made it a little difficult taking our little pet out but overall it was a decent place to stay.
Friends_and_family Family
8/10
Excellent
03 Jan 2026
George Andrew
Toaster and juice machine didn’t work. Hot coco bar was great! Fresh ground coffee was a nice touch.
Leisure Partner
10/10
Exceptional
28 Dec 2025
Colleen
Staff very friendly. Our room wasnot clean. Trash can was full, some dog food on the floor and night stand and small round table dirty.
Partner
8/10
Excellent
22 Dec 2025
Heather
The photos I looked through showed the room that I booked having two TVs.. One in front of each bed, however mine only had one which was a pain as I have 11 years between my oldest child and youngest child so they don’t enjoy the same entertainment. My Son could only use the Wi-Fi on his phone and couldn’t access it on his Xbox when he was able to use the tv which was unfortunate since he packed a duffel bag full of his gaming equipment. The pool was clean and warm which did help to occupy them. The staff was helpful and friendly.
Friends_and_family Family
10/10
Exceptional
14 Dec 2025
William
The room was very clean and the bed was extremely comfortable. The front desk was just wonderful
Partner
10/10
Exceptional
28 Nov 2025
Phillip
Staff were extremely polite, helpful, and professional. The hotel was very clean and had modern amenities. The area was safe and conveniently located near highways, shopping centers and restaurants.
Business Self
10/10
Exceptional
17 Nov 2025
Angela
The Breakfast was amazing. The Room was excellent. and The Staff made it feel so welcoming and was so sweet. 😊❤️
Leisure
10/10
Exceptional
16 Nov 2025
Michael
Clean room staff friendly one ekevator is slow-needs two
Leisure Family
10/10
Exceptional
09 Nov 2025
Dylon
The staff and it was very clean and smelled great
Leisure Family
10/10
Exceptional
08 Nov 2025
Mark
Great room, very clean and the staff was Friendly and enjoyable to deal with.
10/10
Exceptional
19 Oct 2025
Ding
Super convenient location. Traveled with kids for a youth hockey tournament. The hotel is just 2 minutes away from the rink. Great staff. Clean room. Pool and breakfast were both great. But my kids didnt enjoy much because of too many hockey kids were around.
Leisure Family_with_children
10/10
Exceptional
11 Oct 2025
MARGARET
Breakfast choice was nice.
Leisure Family
10/10
Exceptional
07 Oct 2025
Mark
Great stay

10/10
Exceptional
04 Oct 2025
Kasey
The staff was very friendly and the building and room was very clean. We will definitely stay here again if we make it back to this area.
Leisure Partner
10/10
Exceptional
02 Oct 2025
Stefan
Effective and very friendly dtaff
Leisure Partner
10/10
Exceptional
01 Oct 2025
Marc
Next to restaurants, nice room, reasonably priced.
Business
10/10
Exceptional
28 Sep 2025
Cameron
Just stopped for the night! Clean & quiet!
Leisure Family
8/10
Excellent
27 Sep 2025
Monica
Lots of restaurants and shopping in the area. Clean rooms, great location.
Leisure Pet
6/10
Pleasant
22 Sep 2025
Keith
Stay was ok. Place was packed with kids
Breakfast was not good at all, employees seemed to have hard time getting some food available because of the large groups of kids
8/10
Excellent
18 Sep 2025
Chris
Room was clean. Property was clean. Staff was friendly.
Leisure Self
10/10
Exceptional
02 Sep 2025
Vickie

Wonderful stay!

The hotel was clean and the people there were just wonderful. Very friendly and helpful. The lady that was in charge of the breakfast was so nice and even made us special things. The area was kept clean during breakfast and fresh food was always out the ladies at the front desk were also great. I will definitely stay here again. Next time we are in the area.
Friends_and_family Family
10/10
Exceptional
18 Aug 2025
Diana

Great value - excellent stay

Well pleased with the comfort of the rooms and cleanliness of the property. The breakfast was such a bonus - everyone eat well and were set for the day. Highly recommend the property for any traveler.
Business Family
10/10
Exceptional
13 Aug 2025
melissa
Clean and friendly staff
Leisure Family
10/10
Exceptional
09 Aug 2025
Sharon
Great
10/10
Exceptional
07 Aug 2025
Angela
The breakfast was great. The lady who did the breakfast was amazing, very delightful. Staff was very friendly.
Friends_and_family Family
10/10
Exceptional
05 Aug 2025
robin
Liked that it was right off highway 119. Plenty of dining options nearby. I walked next door to Texas Roadhouse for take out. Morning breakfast had good variety to select and set up/monitor staff was very upbeat and did her best to accomodate 2meet your needs. I had my dog with. I did walk around parking lot around sm areas of grass. I ended up crossing street and walk her near car wash- larger grassy area. Was a nice sitting area outside in back.
Leisure Pet
10/10
Exceptional
30 Jul 2025
Robyn
Clean and friendly. Great breakfast
4/10
Poor
27 Jul 2025
temi
It is an old building that needs renovating. Check in was not a smooth experience for us. The room was barely cleaned. Generally it wasn't a good experience for us.
6/10
Pleasant
26 Jul 2025
Melissa
The staff were warm and welcoming. The bathrooms and tubs left something to be desired.
10/10
Exceptional
23 Jul 2025
John

Very Impressed!

When I first pulled up, I wasn't sure what to think. From the outside, it was not overly impressive. But the lady who checked me in was great. The place was dated, but very clean. My room was excellent and so was the bed. The breakfast was great as well. I will definitely stay again.
Friends_and_family Family
10/10
Exceptional
18 Jul 2025
Marie
The staff, every one of them, were friendly and so helpful
Leisure Family_with_children
8/10
Excellent
14 Jul 2025
ELIZABETH
Beautiful proper
10/10
Exceptional
13 Jul 2025
Natalie
Booked this pet friendly hotel on the way to and from our vacation and enjoyed how simple it was to check in and out and our dog was accepted. It was cozy and very clean for a pet friendly hotel. Everyone was soooo nice!
Leisure Pet
10/10
Exceptional
07 Jul 2025
Terri

Great hospitality

The lady at the front desk at check out was so amazing!!! I wanted to stay longer because of her hospitality!
Friends_and_family Family
10/10
Exceptional
06 Jul 2025
Mildred
Staff was awesome!!
Leisure Family
8/10
Excellent
01 Jul 2025
Tyrek
Overall a great hotel
Leisure Family
10/10
Exceptional
28 Jun 2025
Alexandra

Nice stay for your budget

Incredibly nice staff! We stayed one night and every staff member I interacted with was wonderful. Good breakfast in the morning. Very pet friendly as well.
Friends_and_family Family
8/10
Excellent
16 Jun 2025
Sharon
It was a good experience. The only issue I had was the bed was too high for me to get into easily. I am 5 feet tall and it was a struggle to get into the bed. My elderly brother had a little issue as well. It would be nice to have a freezer in the fridge in the room. The staff was great as was the breakfast.
Leisure Family
8/10
Excellent
12 Jun 2025
Cathy
It was by car dealership where we had emergency work being done, needed to stay night
10/10
Exceptional
09 Jun 2025
Teresa
The staff is outstanding very accommodating and very friendly. The elevator does need to be updated a little bit. It’s showing wear and tear on the walls in the floor. My room was awesome and the shower pressure and the showerhead was the best I have ever been in each time I come to this area I will definitely book at this hotel
Leisure Self
10/10
Exceptional
06 Jun 2025
Joanna
All good
Leisure Family
8/10
Excellent
02 Jun 2025
Verified traveler
Had good stay for overnight stay. Door handle had couple issues and tell that building was an older remodel.
Friends_and_family Family
2/10
Poor
20 May 2025
Rhonda
I booked a room thru Expedia as it shows 7 rooms available. The manager on duty, told me there were no more rooms under the Expedia price. I asked how much is the room if I did not use Expedia as I had been traveling all day and need a place to rest. He said \"as a matter of fact\" we have no rooms left in this hotel at all. I begged and pleased with him. He told me to go down the street, mind you I was from out of state and travelling with family, who was staying at this hotel. My son in law who is an Army vet and Diamond member, tried to reason with the man, but he would budge. I felt he was very rude and was not willing to work with us on any level. Very poor customer service.
Leisure Family_with_children
6/10
Pleasant
02 May 2025
ROY
My brothers bed had cookie crumbs between the sheets pillow cases very wrinkly very little toilet paper
Leisure Family
6/10
Pleasant
30 Apr 2025
Mohammad
.
10/10
Exceptional
13 Apr 2025
Vickie
Everything was nice the front desk was extremely nice and I appreciate the extra time in the pool after all little kids were in their rooms and she let me go in for a few minutes to relax without all the screaming. It was much appreciated.
Leisure Partner
2/10
Poor
30 Mar 2025
Katie
When we checked in, we were told the type of room that we asked for was given to someone else and we were left with a single king size bed for 4 people. All rooms in the hotel were taken. We were offered a full refund, which is why the customer service was given a high stars but them not saving our reservation is insane. Derek, the man who was working, did his best to make it nice for us by giving trying to give us the blankets and pillows we needed (which they ran out of!) and we made the best of what we were given, but it shouldn’t have been that way. I paid ahead to have this reservation. I will not make reservations through Expedia again or Holiday Inn.
Leisure Family_with_children
10/10
Exceptional
27 Mar 2025
Lisa
Daryl at the front desk was so nice when we checled in. Very welcoming.
Leisure Partner
8/10
Excellent
26 Mar 2025
Nicole
Love the property, little upset the pool was closed.
Leisure Family_with_children
8/10
Excellent
24 Mar 2025
Rhonda
Kids coming out of the pool had the whole lobby floor covered in water, all weekend.
Leisure Family_with_children
10/10
Exceptional
23 Mar 2025
Laura
Loved everything about my stay. The staff was really kind
2/10
Poor
19 Mar 2025
Etola

Never again

There was a bathing suit left in the bathroom, stuff on the walls and the ceilings
Friends_and_family Family
4/10
Poor
19 Mar 2025
Renee

Cold shower

Positives:friendly staff, slept well. Things to work on: room didn’t have towels or toilet paper. Had to ask for it. Shower had handicap limits on hot water so was not able to take a shower as the water was cold. Had to wash my hair in the sink.
Partner
10/10
Exceptional
18 Mar 2025
Teresa
Price
Business Self
4/10
Poor
09 Mar 2025
Verified traveler

Okay!

We booked a room with two beds. The key card would not unlock our door. The receptionist was very nice and got a new room for us. However, it was one bed and not two. The bathroom still had someones hair in the shower so it was not the cleanest.
Partner
2/10
Poor
09 Mar 2025
Derrick

Don’t use Hotels.com

I had to find a different hotel as there was a disconnect
2/10
Poor
02 Mar 2025
Lisa

Terrible policy and no reaching out

They tried to charge my card before arriving and it was declined so they cancelled our reservation without even calling. We were forced to a different hotel and had to pay over double the price for 2 nights
Friends_and_family Family
8/10
Excellent
19 Jan 2025
Jeanne
They were renovating, but not too much of a problem. It snowed and the parking lot was not cleared. Ice machines were not working other than the first floor. You could hear everything going on in the hallway or around you, so not great for privacy. But the staff were all pleasant the the breakfast was really good.
Business_and_leisure Partner
6/10
Pleasant
19 Jan 2025
Kristal

Dont go swimming!

Overall the hotel was okay, the room was clean. The staff is friendly, and the breakfast was good. My only complaint was the pool area- alot of mold all over the walls, ceiling, and chairs- along with a visivle ring of dirt aroud the pool, it was very disappointing as the was the inly reason we stayed there. Wont ever stay here again!
Friends_and_family Family
10/10
Exceptional
08 Jan 2025
LoriAnn
Under a snow state of emergency the staff was amazing. They should get a raise!
Business
8/10
Excellent
22 Dec 2024
Tracy

Very nice but…

Hotel is undergoing a reno and most of it is complete and very nicely done. Bed is comfortable and the staff was very friendly and accommodating. However, dear hotel planners, something MUST be done about the door to each room. It is no where near a “soft close” and I was kept up all night by my neighbors going in and out of rooms and slamming the door each time. Very frustrating when you have a long drive ahead of you and get no rest beforehand!
10/10
Exceptional
22 Dec 2024
Philip
Great
10/10
Exceptional
08 Dec 2024
Verified traveler

Great

My stay was great, hotel staff was friendly.
Friends_and_family Family
10/10
Exceptional
07 Dec 2024
Rachele
Your night staff was incredible. So friendly.
Leisure Family
6/10
Pleasant
29 Nov 2024
Dwayne
Heat pump noisy, Hot water way to Hot ! Definitely not safe for children notified staff upon check out
Leisure Family
10/10
Exceptional
14 Nov 2024
Nicole
The staff was so nice. They allowed our volleyball team to use the conference room to have lunch as a team.
Leisure
10/10
Exceptional
10 Nov 2024
Marcelli

Very Pleased with our Stay

Check-in went smoothly. Very courteous & helpful. They are remodeling so everything wasn’t the best but still clean. Our room was remodeled and was very nice. We are pleased with our stay and will return to stay here again.
Friends_and_family Family
10/10
Exceptional
09 Nov 2024
Penny

Great stay

Although the hotel is undergoing renovation it was clean and quiet. The lobby area was a little rough(because of renovation) but the room was excellent, clean,comfy. Breakfast was very good. Bonnie the attendant at breakfast was charming and helpful!
Partner
2/10
Poor
07 Nov 2024
Mike
Room smelled like cigarette smoke
10/10
Exceptional
04 Nov 2024
Kristy
Loved the say
8/10
Excellent
18 Oct 2024
Elizabeth

Needs upgrades

This place was ok just needed some upgrades
Friends_and_family Family
10/10
Exceptional
14 Sep 2024
Nancy
Our stay was good! Everything was clean. The remodeling did not hurt our stay at all. Actually, it was away from where we were. Didn’t know it was going on.
Friends_and_family Family
2/10
Poor
13 Sep 2024
Ryan

Needs a lot of improvement

Remodeled room that had a filthy shower rust stains on the walls. Toilet lid was filthy underneath it. Doors slammed shut in hallway. Key card hardly worked had to pull the handle hard just for the key to work. I use holiday inn 3 times a wk this is by far my worst experience
Business
2/10
Poor
09 Sep 2024
Yalishi
This property is under major reconstruction/renovation. That should have been disclosed and discounted. Went for relaxation and got none due to continuous banging and pounding of workers renovating right next to us. My dog barked constantly because of the banging noises. Definitely no rest. The remote didn’t work, the extremely high bed my elderly mother had a hard time getting in and out of, the toilet was extremely low, there was something sticky all over the bathroom sink which could not be removed! Not a good weekend getaway, paid extra for the dog and just terrible experience!
Leisure Pet
10/10
Exceptional
11 Aug 2024
Shawna
Excellent service and the breakfast was great! Even with the remodel I had a pleasant stay….great job guys!
Leisure Family
6/10
Pleasant
11 Aug 2024
Cynthia
Staff was very friendly opened the pool early for my granddaughter. First room we had wouldn't open correctly and got me in another room in 5 minutes. Under construction right now so it will improve.
Leisure Family
10/10
Exceptional
27 Jul 2024
Sarah

All around great!

Our whole family agreed it was one of the best hotel stays we’ve had. The staff was SO nice and helpful and accommodating. The kids loved the pool and the parents relaxed in the courtyard. Our room was clean and comfortable and we were pleasantly surprised we had a mini fridge/microwave/coffee maker in the room. There are plenty of restaurants in the vicinity. The breakfast was great and the staff person in charge of breakfast was just so nice. If we ever drive through the area again we will absolutely stay here again!
Friends_and_family Family
4/10
Poor
21 Jul 2024
Kelley
The workers were fantastic but the construction was not fun, there were ants everywhere (including IN the bed), and the toilet was functional but broken. Very disappointed since we’ve stayed at Holiday Inn Express hotels before with no issues.
Leisure Family
8/10
Excellent
11 Jul 2024
Tonya

Disappointed

Was a little disappointed, not as clean as I thought it should be, very skimpy on towels in room. It seemed like a cheaper hotel. I usually always book Holiday Inn Express and this is the first time I have been disappointed.
Partner
2/10
Poor
07 Jul 2024
Kathryn
Room card never worked. Staff apologized each time. Dogs barking in the night. Handicap room 401 did have accommodations but not the toilet. Doors slamming. Very dirty. I understand renovations but extremely dirty and very disheveled. Will not stay here again due to the level of disorganization and uncleanliness. Staff were apologetic
Leisure Family
2/10
Poor
02 Jul 2024
Verified traveler

Don’t stay here.

There was dog poop in the floor when we arrived in the room, not enough staff to clean, no towels, bugs everywhere, etc the front desk staff was rude.
Friends_and_family Family
2/10
Poor
01 Jul 2024
Verified traveler

Don’t stay here.

There was dog poop in the floor when we arrived in the room, not enough staff to clean, no towels, bugs, etc the front desk staff was rude. The two cleaning guys were nice and helpful but clearly overworked.
Friends_and_family Family
2/10
Poor
01 Jul 2024
Leigh

Don't go here

Hotel under renovation. 1st room assigned was not ready. 2nd room no towel bars, dirty tub, no security lock.
Partner

Location & surroundings

Holiday Inn Express and Suites Charleston Southrid
95 R.H.L. Blvd, South Charleston, United States

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Holiday Inn Express and Suites Charleston Southrid

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